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Who are you from? Who are you from? From sorry. I can't I can't understand you.\n\nYes. I can hear you. That's a bit better. H l. Yeah.\n\nI can't understand you. I can hear you, but I don't understand because of your accent. Oh, okay. No. Because I haven't moved into the property yet, they took it to to some place, probably the post office or pickup place in Clayton.\n\nI'm on my way there to pick it up. Okay. Well, as I said, I haven't moved into the property yet, and I'm not allowed to yeah. I move in on Wednesday afternoon. Okay.\n\nAlright. Okay. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.28,"end":1.78,"sentiment":"neutral","sentiment_score":0.02015385590493679},{"text":"Who are you from?","start":9.12,"end":10.179999,"sentiment":"neutral","sentiment_score":0.0736574288457632},{"text":"Who are you from?","start":11.759999,"end":12.82,"sentiment":"neutral","sentiment_score":0.015329718124121428},{"text":"From sorry.","start":15.825,"end":16.965,"sentiment":"neutral","sentiment_score":-0.20711157470941544},{"text":"I can't I can't understand you.","start":17.025,"end":19.285,"sentiment":"negative","sentiment_score":-0.3650140364964803}],"sentiment":"neutral","sentiment_score":-0.13107087791842573,"num_words":17,"start":1.28,"end":19.285},{"sentences":[{"text":"Yes.","start":22.785,"end":23.105,"sentiment":"neutral","sentiment_score":-0.01288597285747528},{"text":"I can hear you.","start":23.105,"end":23.825,"sentiment":"neutral","sentiment_score":-0.021032649092376232},{"text":"That's a bit better.","start":23.825,"end":24.884998,"sentiment":"neutral","sentiment_score":-0.02641832991503179},{"text":"H l.","start":31.230001,"end":32.13,"sentiment":"neutral","sentiment_score":0.010044492781162262},{"text":"Yeah.","start":33.71,"end":34.21,"sentiment":"neutral","sentiment_score":0.031752485781908035}],"sentiment":"neutral","sentiment_score":-0.012570701461906234,"num_words":12,"start":22.785,"end":34.21},{"sentences":[{"text":"I can't understand you.","start":51.284996,"end":52.905,"sentiment":"neutral","sentiment_score":-0.3108493685722351},{"text":"I can hear you, but I don't understand because of your accent.","start":56.804996,"end":60.184998,"sentiment":"neutral","sentiment_score":-0.23156124725937843},{"text":"Oh, okay.","start":70.9,"end":71.62,"sentiment":"neutral","sentiment_score":-0.024362252093851566},{"text":"No.","start":71.62,"end":72.12,"sentiment":"neutral","sentiment_score":-0.10108739137649536},{"text":"Because I haven't moved into the property yet, they took it to to some place, probably the post office or pickup place in Clayton.","start":74.155,"end":85.034996,"sentiment":"neutral","sentiment_score":-0.1102019955093662}],"sentiment":"neutral","sentiment_score":-0.15853005184163882,"num_words":43,"start":51.284996,"end":85.034996},{"sentences":[{"text":"I'm on my way there to pick it up.","start":85.034996,"end":87.615,"sentiment":"neutral","sentiment_score":-0.05934532442026668},{"text":"Okay.","start":99.770004,"end":100.270004,"sentiment":"neutral","sentiment_score":-0.0488869734108448},{"text":"Well, as I said, I haven't moved into the property yet, and I'm not allowed to yeah.","start":100.41,"end":108.825,"sentiment":"neutral","sentiment_score":-0.17753686098491445},{"text":"I move in on Wednesday afternoon.","start":109.605,"end":111.545,"sentiment":"neutral","sentiment_score":0.002677306222418944},{"text":"Okay.","start":125.47,"end":125.79,"sentiment":"neutral","sentiment_score":0.039829254150390625}],"sentiment":"neutral","sentiment_score":-0.1042714246603496,"num_words":34,"start":85.034996,"end":125.79},{"sentences":[{"text":"Alright.","start":125.79,"end":126.29,"sentiment":"neutral","sentiment_score":0.07705727219581604},{"text":"Okay.","start":126.91,"end":127.41,"sentiment":"neutral","sentiment_score":0.07158581912517548},{"text":"Bye bye.","start":128.67,"end":129.33,"sentiment":"neutral","sentiment_score":0.09368422254920006}],"sentiment":"neutral","sentiment_score":0.08400288410484791,"num_words":4,"start":125.79,"end":129.33}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Yes. Hello. Good good morning. This is Maureen from Airtel tech support. Am I speaking\n\nChannel 1: Who are\n\nChannel 0: with\n\nChannel 1: you from?\n\nChannel 0: Joan? Airtel\n\nChannel 1: Who are you from?\n\nChannel 0: Airtel Australia.\n\nChannel 1: From sorry. I can't I can't understand you.\n\nChannel 0: Hello? Can you hear me?\n\nChannel 1: Yes. I can hear you. That's a bit better.\n\nChannel 0: Yeah. This is Maureen from Airtel Australia.\n\nChannel 1: H l.\n\nChannel 0: Mhmm.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. Just wanted to ask if the NTT box is switched on right now because the NBN device is required to be online to progress the activation.\n\nChannel 1: I can't understand you.\n\nChannel 0: Hello? Can you hear me?\n\nChannel 1: I can hear you, but I don't understand because of your accent.\n\nChannel 0: Okay. Is the NTD box box at the address switch on right now?\n\nChannel 1: Oh, okay. No. Because I haven't moved into the property yet, they took\n\nChannel 0: Mhmm.\n\nChannel 1: it to to some place, probably the post office or pickup place in Clayton. I'm on my way there to pick it up.\n\nChannel 0: Okay. I mean, the NTD box mounted on your there should be a device there.\n\nChannel 1: Okay. Well, as I said, I haven't moved into the property yet, and I'm not allowed\n\nChannel 0: Mhmm. Okay.\n\nChannel 1: to yeah. I move in on Wednesday afternoon.\n\nChannel 0: Okay. Okay. Sure. Once you got there, make sure the NTT box is switched on so that we can continue activating the service. Mhmm.\n\nChannel 1: Okay.\n\nChannel 0: Okay.\n\nChannel 1: Alright. Okay.\n\nChannel 0: Okay then. Bye for now.\n\nChannel 1: Bye bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.28,"end":1.78,"sentiment":"neutral","sentiment_score":0.02015385590493679}],"sentiment":"neutral","sentiment_score":0.02015385590493679,"channel":1,"num_words":1,"start":1.28,"end":1.78},{"sentences":[{"text":"Yes.","start":2.8,"end":3.12,"sentiment":"neutral","sentiment_score":0.09914367645978928},{"text":"Hello.","start":3.12,"end":3.62,"sentiment":"neutral","sentiment_score":0.1648847758769989},{"text":"Good good morning.","start":3.9199998,"end":4.7999997,"sentiment":"positive","sentiment_score":0.4674193859100342},{"text":"This is Maureen from Airtel tech support.","start":4.7999997,"end":7.7799997,"sentiment":"neutral","sentiment_score":0.2401788000549589},{"text":"Am I 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They are experiencing difficulty with their NBN device and cannot be heard clearly by the other party. The conversation ends with the employers advising the staff member to ensure the NTT box is turned on so that the service can continue."},"intents":{"segments":[{"text":"Just wanted to ask if the NTT box is switched on right now because the NBN device is required to be online to progress the activation. I can't understand you.","start_word":63,"end_word":92,"intents":[{"intent":"Activate ntt box","confidence_score":0.021812804}]}]},"sentiments":{"segments":[{"text":"Hello? Yes. Hello.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.09472744166851044},{"text":"Good good morning.","start_word":3,"end_word":5,"sentiment":"positive","sentiment_score":0.4644464254379273},{"text":"This is Maureen from Airtel tech support. Am I speaking Who with are you from? Joan? Airtel Who are you from? Airtel Australia. From sorry.","start_word":6,"end_word":30,"sentiment":"neutral","sentiment_score":0.0789412409067154},{"text":"I can't I can't understand you.","start_word":31,"end_word":36,"sentiment":"negative","sentiment_score":-0.3652877807617187},{"text":"Hello? Can you hear me? Yes. I can hear you. That's a bit better. Yeah. This is Maureen from Airtel Australia. H l. Mhmm. Yeah. Yeah. Just wanted to ask if the NTT box is switched on right now because the NBN device is required to be online to progress the activation. I can't understand you. Hello? Can you hear me? I can hear you, but I don't understand because of your accent. Okay. Is the NTD box box at the address switch on right now? Oh, okay. No. Because I haven't moved into the property yet, they took Mhmm. it to to some place, probably the post office or pickup place in Clayton. I'm on my way there to pick it up. Okay. I mean, the NTD box mounted on your there should be a device there. Okay. Well, as I said, I haven't moved into the property yet, and I'm not allowed Mhmm. Okay. to yeah. I move in on Wednesday afternoon. Okay. Okay. Sure. Once you got there, make sure the NTT box is switched on so that we can continue activating the service. Mhmm. Okay. Okay. Alright. Okay. Okay then. Bye for now. Bye bye. Bye.","start_word":37,"end_word":236,"sentiment":"neutral","sentiment_score":-0.04286303371191025}],"average":{"sentiment":"neutral","sentiment_score":-0.032401103811291056}}}}