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Please select from one of the following options. For customer service, press 1. For claims, press 2. For the tele interview bookings team, press 3. Please note that calls may be recorded for quality and training purposes. If you do not wish for this to occur, please let us know when we answer your call. For a copy of our privacy policy, please visit www.niosgroup.com/privacypolicy. Please hold, and one of our helpful consultants will answer your call as soon as possible. Good afternoon. You're speaking to Eliza. How can I help today? Okay. And what was this regarding? Sorry. Okay. Unfortunately, none of our IT department generally take phone calls. So I'd have to pass on your details to give to him to give you a callback if that's okay. I'll have to have a look because I don't know if we have a direct email from the IT department as well. Just because we actually outsource the IT as well, so it's not directly through Neos. Do you mind if I just pop you on a brief hold for a moment? Thank you. Thanks so much for waiting there. So so for this one, the only way would be to send it through to our customer service inbox, and then we can forward it through to the correct department once it's been received. Yeah. So it's just customer service at neos life. Dot com dot a u. Perfect. And then we could sorry. You go? Yeah. So, yeah, you can address it direct to the team and just say who you're looking to get in in touch with, and then they'll be able to put put it through to the correct person. Of course. Of course. You too. 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you for choosing Neos Protection. Please select from one of the following options. For customer service, press 1. For claims, press 2. For the tele interview bookings team, press 3.\n\nPlease note that calls may be recorded for quality and training purposes. If you do not wish for this to occur, please let us know when we answer your call. For a copy of our privacy policy, please visit www.niosgroup.com/privacypolicy. Please hold, and one of our helpful consultants will answer your call as soon as possible. Good afternoon.\n\nYou're speaking to Eliza. How can I help today? Okay. And what was this regarding? Sorry.\n\nOkay. Unfortunately, none of our IT department generally take phone calls. So I'd have to pass on your details to give to him to give you a callback if that's okay. I'll have to have a look because I don't know if we have a direct email from the IT department as well. Just because we actually outsource the IT as well, so it's not directly through Neos.\n\nDo you mind if I just pop you on a brief hold for a moment? Thank you. Thanks so much for waiting there. So so for this one, the only way would be to send it through to our customer service inbox, and then we can forward it through to the correct department once it's been received. Yeah.\n\nSo it's just customer service at neos life. Dot com dot a u. Perfect. And then we could sorry. You go?\n\nYeah. So, yeah, you can address it direct to the team and just say who you're looking to get in in touch with, and then they'll be able to put put it through to the correct person. Of course. Of course. You too.\n\nBye.","paragraphs":[{"sentences":[{"text":"Thank you for choosing Neos Protection.","start":0.96,"end":2.82,"sentiment":"positive","sentiment_score":0.5573245386282603},{"text":"Please select from one of the following options.","start":3.6799998,"end":5.8599997,"sentiment":"neutral","sentiment_score":0.21112013421952724},{"text":"For customer service, press 1.","start":6.48,"end":8.74,"sentiment":"neutral","sentiment_score":0.08923501521348953},{"text":"For claims, press 2.","start":9.5199995,"end":11.38,"sentiment":"neutral","sentiment_score":0.06371108628809452},{"text":"For the tele interview bookings team, press 3.","start":12.175,"end":14.995001,"sentiment":"neutral","sentiment_score":0.059618625324219465}],"sentiment":"neutral","sentiment_score":0.20035086223675358,"num_words":31,"start":0.96,"end":14.995001},{"sentences":[{"text":"Please note that calls may be recorded for quality and training 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Please select from one of the following options. For customer service, press 1. For claims, press 2. For the tele interview bookings team, press 3.\n\nPlease note that calls may be recorded for quality and training purposes. If you do not wish for this to occur, please let us know when we answer your call. For a copy of our privacy policy, please visit www.niosgroup.com/privacypolicy. Please hold, and one of our helpful consultants will answer your call as soon as possible. Good afternoon.\n\nYou're speaking to Eliza. How can I help today?\n\nChannel 0: Oh, yes. Hi. Good afternoon. My name is Andrew, and I was I was trying to reach, Alan, in the IT department.\n\nChannel 1: Okay. And what was this regarding? Sorry.\n\nChannel 0: Oh, yeah. Well, I'm Andrew from Vigilance AI. We represent the a cybersecurity company.\n\nChannel 1: Okay. Unfortunately, none of our IT department generally take phone calls. So I'd have to pass on your details to give to him to give you a callback if that's okay.\n\nChannel 0: Oh, yeah. That could work. Or do you guys have an email where I can send our information to? That way they can look at it more thoroughly.\n\nChannel 1: I'll have to have a look because I don't know if we have a direct email from the IT department as well. Just because we actually outsource the IT as well, so it's not directly through Neos. Do you mind if I just pop you on a brief hold for a moment?\n\nChannel 0: Oh, yeah. Yeah. No worries. Thank you.\n\nChannel 1: Thank you. Thanks so much for waiting there.\n\nChannel 0: Oh, yes. Uh-huh.\n\nChannel 1: So\n\nChannel 0: Hi.\n\nChannel 1: so for this one, the only way would be to send it through to our customer service inbox, and then we can forward it through to the correct department once it's been received.\n\nChannel 0: Oh, yes. That would be perfect. Well, what is the email where I can send it to?\n\nChannel 1: Yeah. So it's just customer service\n\nChannel 0: Alright. Customer service.\n\nChannel 1: at neos life. Dot\n\nChannel 0: Alright.\n\nChannel 1: com dot a u.\n\nChannel 0: Okay. Gotcha.\n\nChannel 1: Perfect.\n\nChannel 0: Okay.\n\nChannel 1: And then we\n\nChannel 0: So,\n\nChannel 1: could\n\nChannel 0: again,\n\nChannel 1: sorry.\n\nChannel 0: should\n\nChannel 1: You go?\n\nChannel 0: I address it directly to Alan or just\n\nChannel 1: Yeah.\n\nChannel 0: general\n\nChannel 1: So, yeah, you can address it direct to the team and just say who you're looking to get in in touch with, and then they'll be able to put put it through to the correct\n\nChannel 0: Alright. Thank you.\n\nChannel 1: person.\n\nChannel 0: Well, I think\n\nChannel 1: Of\n\nChannel 0: that's\n\nChannel 1: course.\n\nChannel 0: it. I'm going to send the email, and just wanna thank you for your assistance. You have a great\n\nChannel 1: Of\n\nChannel 0: day.\n\nChannel 1: course. You too. Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Thank you for choosing Neos Protection.","start":0.96,"end":2.82,"sentiment":"positive","sentiment_score":0.5573245386282603},{"text":"Please select from one of the following options.","start":3.6799998,"end":5.8599997,"sentiment":"neutral","sentiment_score":0.21112013421952724},{"text":"For customer service, press 1.","start":6.48,"end":8.74,"sentiment":"neutral","sentiment_score":0.08923501521348953},{"text":"For claims, press 2.","start":9.5199995,"end":11.38,"sentiment":"neutral","sentiment_score":0.06371108628809452},{"text":"For the tele interview bookings team, press 3.","start":12.175,"end":14.995001,"sentiment":"neutral","sentiment_score":0.059618625324219465}],"sentiment":"neutral","sentiment_score":0.20035086223675358,"channel":1,"num_words":31,"start":0.96,"end":14.995001},{"sentences":[{"text":"Please note that calls may be recorded for quality and training 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Eliza.","start":54.26,"end":55.399998,"sentiment":"positive","sentiment_score":0.36647360771894455},{"text":"How can I help today?","start":55.46,"end":56.6,"sentiment":"positive","sentiment_score":0.3797235250473022}],"sentiment":"positive","sentiment_score":0.3738346729013655,"channel":1,"num_words":9,"start":54.26,"end":56.6},{"sentences":[{"text":"Oh, yes.","start":57.51,"end":58.07,"sentiment":"neutral","sentiment_score":0.03980722837150097},{"text":"Hi.","start":58.07,"end":58.309998,"sentiment":"neutral","sentiment_score":0.06860494613647461},{"text":"Good afternoon.","start":58.309998,"end":59.129997,"sentiment":"neutral","sentiment_score":0.12812509387731552},{"text":"My name is Andrew, and I was I was trying to reach, Alan, in the IT 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going to send the email, and just wanna thank you for your assistance.","start":289.3,"end":293.24,"sentiment":"positive","sentiment_score":0.41568223919187275},{"text":"You have a 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The caller is then transferred to an IT department representative who explains that their company represents cybersecurity companies and offers to forward their information to the appropriate department. The caller is directed to customer service to send their details and is instructed to address the email address directly to the appropriate department."},"intents":{"segments":[{"text":"My name is Andrew, and I was I was trying to reach, Alan, in the IT department. Okay.","start_word":103,"end_word":120,"intents":[{"intent":"Reach alan","confidence_score":0.18706805}]},{"text":"Unfortunately, none of our IT department generally take phone calls. So I'd have to pass on your details to give to him to give you a callback if that's okay. Oh, yeah.","start_word":142,"end_word":173,"intents":[{"intent":"Pass on details","confidence_score":0.14442617}]},{"text":"Or do you guys have an email where I can send our information to?","start_word":177,"end_word":190,"intents":[{"intent":"Send information","confidence_score":0.4805414}]},{"text":"so for this one, the only way would be to send it through to our customer service inbox, and then we can forward it through to the correct department once it's been received. Oh, yes.","start_word":272,"end_word":306,"intents":[{"intent":"Send email","confidence_score":0.19552821}]},{"text":"Bye.","start_word":435,"end_word":435,"intents":[{"intent":"Acknowledge and confirm","confidence_score":0.00046827583}]}]},"sentiments":{"segments":[{"text":"Thank you for choosing Neos Protection.","start_word":0,"end_word":5,"sentiment":"positive","sentiment_score":0.5601934790611267},{"text":"Please select from one of the following options. For customer service, press 1. For claims, press 2. For the tele interview bookings team, press 3. Please note that calls may be recorded for quality and training purposes. If you do not wish for this to occur, please let us know when we answer your call. For a copy of our privacy policy, please visit www.niosgroup.com/privacypolicy. Please hold, and one of our helpful consultants will answer your call as soon as possible.","start_word":6,"end_word":86,"sentiment":"neutral","sentiment_score":-0.037886686623096466},{"text":"Good afternoon. You're speaking to Eliza. How can I help today?","start_word":87,"end_word":97,"sentiment":"positive","sentiment_score":0.3639729917049408},{"text":"Oh, yes. Hi. Good afternoon. My name is Andrew, and I was I was trying to reach, Alan, in the IT department. Okay. And what was this regarding? Sorry. Oh, yeah. Well, I'm Andrew from Vigilance AI. We represent the a cybersecurity company. Okay.","start_word":98,"end_word":141,"sentiment":"neutral","sentiment_score":0.015544089488685133},{"text":"Unfortunately, none of our IT department generally take phone calls. So I'd have to pass on your details to give to him to give you a callback if that's okay.","start_word":142,"end_word":171,"sentiment":"negative","sentiment_score":-0.35148099064826965},{"text":"Oh, yeah. That could work. Or do you guys have an email where I can send our information to? That way they can look at it more thoroughly. I'll have to have a look because I don't know if we have a direct email from the IT department as well. Just because we actually outsource the IT as well, so it's not directly through Neos. Do you mind if I just pop you on a brief hold for a moment? Oh, yeah. Yeah. No worries.","start_word":172,"end_word":256,"sentiment":"neutral","sentiment_score":-0.017342988401651382},{"text":"Thank you. Thank you. Thanks so much for waiting there.","start_word":257,"end_word":266,"sentiment":"positive","sentiment_score":0.7105778455734253},{"text":"Oh, yes. Uh-huh. So Hi. so for this one, the only way would be to send it through to our customer service inbox, and then we can forward it through to the correct department once it's been received. Oh, yes.","start_word":267,"end_word":306,"sentiment":"neutral","sentiment_score":0.1480627954006195},{"text":"That would be perfect.","start_word":307,"end_word":310,"sentiment":"positive","sentiment_score":0.582478940486908},{"text":"Well, what is the email where I can send it to? Yeah. So it's just customer service Alright. Customer service. at neos life. Dot Alright. com dot a u. Okay. Gotcha. Perfect. Okay. And then we So, could again, sorry. should You go? I address it directly to Alan or just Yeah. general So, yeah, you can address it direct to the team and just say who you're looking to get in in touch with, and then they'll be able to put put it through to the correct Alright. Thank you. person. Well, I think Of that's course. it.","start_word":311,"end_word":409,"sentiment":"neutral","sentiment_score":0.06945840269327164},{"text":"I'm going to send the email, and just wanna thank you for your assistance. You have a great Of day.","start_word":410,"end_word":429,"sentiment":"positive","sentiment_score":0.45040419697761536},{"text":"course. You too. Bye. Bye.","start_word":430,"end_word":434,"sentiment":"neutral","sentiment_score":0.19171553552150727}],"average":{"sentiment":"neutral","sentiment_score":0.059814266130036}}}}