{"metadata":{"transaction_key":"deprecated","request_id":"019fb1b9-4f67-7313-95fb-97af04f44bfc","sha256":"c5cf9cfdc5bf4c84608d82278f98a0073e846d4a2200d9dac91a74b601470d2c","created":"2026-07-30T06:32:20.828Z","duration":41.543938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":81,"output_tokens":40},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":89,"output_tokens":89},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":89,"output_tokens":2}},"results":{"channels":[{"alternatives":[{"transcript":"I'm looking for Clive Bell. We just want to present cybersecurity or SOC to him.","confidence":0.9921875,"words":[{"word":"i'm","start":7.44,"end":7.52,"confidence":0.79907227,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.07093379646539688},{"word":"looking","start":7.52,"end":7.9199996,"confidence":0.9980469,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":-0.06132404506206513},{"word":"for","start":7.9199996,"end":8.24,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.055933766067028046},{"word":"clive","start":8.24,"end":8.74,"confidence":0.97509766,"punctuated_word":"Clive","sentiment":"neutral","sentiment_score":-0.06761932373046875},{"word":"bell","start":8.96,"end":9.46,"confidence":0.9890137,"punctuated_word":"Bell.","sentiment":"neutral","sentiment_score":-0.042756304144859314},{"word":"we","start":18.925,"end":19.085,"confidence":0.64746094,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.23681391775608063},{"word":"just","start":19.085,"end":19.405,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.21318182349205017},{"word":"want","start":19.405,"end":19.645,"confidence":0.99902344,"punctuated_word":"want","sentiment":"neutral","sentiment_score":-0.1906951367855072},{"word":"to","start":19.645,"end":20.145,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.11667994409799576},{"word":"present","start":20.445,"end":20.945,"confidence":0.99902344,"punctuated_word":"present","sentiment":"neutral","sentiment_score":-0.1264054924249649},{"word":"cybersecurity","start":22.925,"end":23.425,"confidence":0.90283203,"punctuated_word":"cybersecurity","sentiment":"neutral","sentiment_score":-0.04539211466908455},{"word":"or","start":24.125,"end":24.445,"confidence":0.9873047,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.1101696640253067},{"word":"soc","start":24.445,"end":24.945,"confidence":0.890625,"punctuated_word":"SOC","sentiment":"neutral","sentiment_score":-0.11127565056085588},{"word":"to","start":25.325,"end":25.564999,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.062494829297065735},{"word":"him","start":25.564999,"end":26.064999,"confidence":0.9921875,"punctuated_word":"him.","sentiment":"neutral","sentiment_score":-0.12382692098617554}],"paragraphs":{"transcript":"\nI'm looking for Clive Bell. We just want to present cybersecurity or SOC to him.","paragraphs":[{"sentences":[{"text":"I'm looking for Clive Bell.","start":7.44,"end":9.46,"sentiment":"neutral","sentiment_score":-0.059713447093963624},{"text":"We just want to present cybersecurity or SOC to him.","start":18.925,"end":26.064999,"sentiment":"neutral","sentiment_score":-0.1336935494095087}],"sentiment":"neutral","sentiment_score":-0.109033515304327,"num_words":15,"start":7.44,"end":26.064999}]}}]},{"alternatives":[{"transcript":"I'm call assist by Google recording this call for the person you're trying to reach. Can you say what you're calling about? Can you tell me what you're calling about? One sec. Checking with the person you called. Please remove this number from your mailing and contact list. Thanks, and goodbye.","confidence":1.0,"words":[{"word":"i'm","start":0.24,"end":0.48,"confidence":0.9914551,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.05014389753341675},{"word":"call","start":0.48,"end":0.88,"confidence":0.9550781,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.03608879819512367},{"word":"assist","start":0.88,"end":1.1999999,"confidence":0.9921875,"punctuated_word":"assist","sentiment":"neutral","sentiment_score":-0.016519485041499138},{"word":"by","start":1.1999999,"end":1.36,"confidence":1.0,"punctuated_word":"by","sentiment":"neutral","sentiment_score":-0.040719445794820786},{"word":"google","start":1.36,"end":1.86,"confidence":1.0,"punctuated_word":"Google","sentiment":"neutral","sentiment_score":-0.0230394434183836},{"word":"recording","start":1.92,"end":2.32,"confidence":0.7182617,"punctuated_word":"recording","sentiment":"neutral","sentiment_score":-0.02892426773905754},{"word":"this","start":2.32,"end":2.56,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.06281877309083939},{"word":"call","start":2.56,"end":2.72,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.04661949723958969},{"word":"for","start":2.72,"end":2.8799999,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.05607232451438904},{"word":"the","start":2.8799999,"end":2.96,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.051001958549022675},{"word":"person","start":2.96,"end":3.28,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":-0.029969820752739903},{"word":"you're","start":3.28,"end":3.52,"confidence":0.9995117,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.06609252095222473},{"word":"trying","start":3.52,"end":3.76,"confidence":1.0,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":-0.03845357149839401},{"word":"to","start":3.76,"end":3.9199998,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.05516454204916954},{"word":"reach","start":3.9199998,"end":4.42,"confidence":1.0,"punctuated_word":"reach.","sentiment":"neutral","sentiment_score":-0.060924094170331955},{"word":"can","start":4.56,"end":4.7999997,"confidence":1.0,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.09914465993642808},{"word":"you","start":4.7999997,"end":4.88,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.13152529299259186},{"word":"say","start":4.88,"end":5.12,"confidence":1.0,"punctuated_word":"say","sentiment":"neutral","sentiment_score":-0.08420751988887787},{"word":"what","start":5.12,"end":5.2799997,"confidence":1.0,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.09887704253196716},{"word":"you're","start":5.2799997,"end":5.44,"confidence":1.0,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.1028977632522583},{"word":"calling","start":5.44,"end":5.7599998,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":-0.08187751471996307},{"word":"about","start":5.7599998,"end":6.2599998,"confidence":1.0,"punctuated_word":"about?","sentiment":"neutral","sentiment_score":-0.08707784861326218},{"word":"can","start":13.84,"end":14.08,"confidence":0.9980469,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.09533369541168212},{"word":"you","start":14.08,"end":14.24,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.10216832160949708},{"word":"tell","start":14.24,"end":14.4,"confidence":1.0,"punctuated_word":"tell","sentiment":"neutral","sentiment_score":-0.08159152418375015},{"word":"me","start":14.4,"end":14.559999,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.10318423807621002},{"word":"what","start":14.559999,"end":14.719999,"confidence":1.0,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.10189496725797652},{"word":"you're","start":14.719999,"end":14.88,"confidence":1.0,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.13264334201812744},{"word":"calling","start":14.88,"end":15.2,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":-0.1033451035618782},{"word":"about","start":15.2,"end":15.525,"confidence":0.99853516,"punctuated_word":"about?","sentiment":"neutral","sentiment_score":-0.109220489859581},{"word":"one","start":33.22,"end":33.46,"confidence":0.9970703,"punctuated_word":"One","sentiment":"neutral","sentiment_score":-0.1405782252550125},{"word":"sec","start":33.46,"end":33.96,"confidence":0.9926758,"punctuated_word":"sec.","sentiment":"neutral","sentiment_score":-0.1100747138261795},{"word":"checking","start":34.02,"end":34.34,"confidence":0.99316406,"punctuated_word":"Checking","sentiment":"neutral","sentiment_score":-0.26216620206832886},{"word":"with","start":34.34,"end":34.5,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.33134129643440247},{"word":"the","start":34.5,"end":34.66,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.37442371249198914},{"word":"person","start":34.66,"end":34.98,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":-0.2860303819179535},{"word":"you","start":34.98,"end":35.14,"confidence":1.0,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.3612762689590454},{"word":"called","start":35.14,"end":35.64,"confidence":0.9055176,"punctuated_word":"called.","sentiment":"negative","sentiment_score":-0.3616201877593994},{"word":"please","start":36.420002,"end":36.82,"confidence":1.0,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.6726135015487671},{"word":"remove","start":36.82,"end":37.14,"confidence":1.0,"punctuated_word":"remove","sentiment":"negative","sentiment_score":-0.6608296036720276},{"word":"this","start":37.14,"end":37.300003,"confidence":1.0,"punctuated_word":"this","sentiment":"negative","sentiment_score":-0.6988129615783691},{"word":"number","start":37.300003,"end":37.620003,"confidence":1.0,"punctuated_word":"number","sentiment":"negative","sentiment_score":-0.7329663038253784},{"word":"from","start":37.620003,"end":37.78,"confidence":1.0,"punctuated_word":"from","sentiment":"negative","sentiment_score":-0.6663068532943726},{"word":"your","start":37.78,"end":37.940002,"confidence":1.0,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.6767993569374084},{"word":"mailing","start":37.940002,"end":38.260002,"confidence":1.0,"punctuated_word":"mailing","sentiment":"negative","sentiment_score":-0.6528605222702026},{"word":"and","start":38.260002,"end":38.420002,"confidence":0.9838867,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.5114560723304749},{"word":"contact","start":38.420002,"end":38.9,"confidence":1.0,"punctuated_word":"contact","sentiment":"negative","sentiment_score":-0.6318185329437256},{"word":"list","start":38.9,"end":39.4,"confidence":1.0,"punctuated_word":"list.","sentiment":"negative","sentiment_score":-0.5565811395645142},{"word":"thanks","start":39.86,"end":40.34,"confidence":0.98217773,"punctuated_word":"Thanks,","sentiment":"neutral","sentiment_score":0.3060600757598877},{"word":"and","start":40.34,"end":40.5,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.22558321058750153},{"word":"goodbye","start":40.5,"end":41.0,"confidence":0.9995117,"punctuated_word":"goodbye.","sentiment":"neutral","sentiment_score":0.04263852164149285}],"paragraphs":{"transcript":"\nI'm call assist by Google recording this call for the person you're trying to reach. Can you say what you're calling about? Can you tell me what you're calling about? One sec. Checking with the person you called.\n\nPlease remove this number from your mailing and contact list. Thanks, and goodbye.","paragraphs":[{"sentences":[{"text":"I'm call assist by Google recording this call for the person you're trying to reach.","start":0.24,"end":4.42,"sentiment":"neutral","sentiment_score":-0.044170162702600164},{"text":"Can you say what you're calling about?","start":4.56,"end":6.2599998,"sentiment":"neutral","sentiment_score":-0.09794394884790693},{"text":"Can you tell me what you're calling about?","start":13.84,"end":15.525,"sentiment":"neutral","sentiment_score":-0.10367271024733782},{"text":"One sec.","start":33.22,"end":33.96,"sentiment":"neutral","sentiment_score":-0.125326469540596},{"text":"Checking with the person you called.","start":34.02,"end":35.64,"sentiment":"neutral","sentiment_score":-0.32947634160518646}],"sentiment":"neutral","sentiment_score":-0.11592244087277274,"num_words":38,"start":0.24,"end":35.64},{"sentences":[{"text":"Please remove this number from your mailing and contact list.","start":36.420002,"end":39.4,"sentiment":"negative","sentiment_score":-0.646104484796524},{"text":"Thanks, and goodbye.","start":39.86,"end":41.0,"sentiment":"neutral","sentiment_score":0.19142726932962736}],"sentiment":"negative","sentiment_score":-0.45282792615202755,"num_words":13,"start":36.420002,"end":41.0}]}}]}],"paragraphs":{"transcript":"\nChannel 1: I'm call assist by Google recording this call for the person you're trying to reach. Can you say what you're calling about?\n\nChannel 0: I'm looking for Clive Bell.\n\nChannel 1: Can you tell me what you're calling about?\n\nChannel 0: We just want to present cybersecurity or SOC to him.\n\nChannel 1: One sec. Checking with the person you called. Please remove this number from your mailing and contact list. Thanks, and goodbye.","paragraphs":[{"sentences":[{"text":"I'm call assist by Google recording this call for the person you're trying to reach.","start":0.24,"end":4.42,"sentiment":"neutral","sentiment_score":-0.044170162702600164},{"text":"Can you say what you're calling about?","start":4.56,"end":6.2599998,"sentiment":"neutral","sentiment_score":-0.09794394884790693}],"sentiment":"neutral","sentiment_score":-0.06128000374883413,"channel":1,"num_words":22,"start":0.24,"end":6.2599998},{"sentences":[{"text":"I'm looking for Clive Bell.","start":7.44,"end":9.46,"sentiment":"neutral","sentiment_score":-0.059713447093963624}],"sentiment":"neutral","sentiment_score":-0.059713447093963624,"channel":0,"num_words":5,"start":7.44,"end":9.46},{"sentences":[{"text":"Can you tell me what you're calling about?","start":13.84,"end":15.525,"sentiment":"neutral","sentiment_score":-0.10367271024733782}],"sentiment":"neutral","sentiment_score":-0.10367271024733782,"channel":1,"num_words":8,"start":13.84,"end":15.525},{"sentences":[{"text":"We just want to present cybersecurity or SOC to him.","start":18.925,"end":26.064999,"sentiment":"neutral","sentiment_score":-0.1336935494095087}],"sentiment":"neutral","sentiment_score":-0.1336935494095087,"channel":0,"num_words":10,"start":18.925,"end":26.064999},{"sentences":[{"text":"One sec.","start":33.22,"end":33.96,"sentiment":"neutral","sentiment_score":-0.125326469540596},{"text":"Checking with the person you called.","start":34.02,"end":35.64,"sentiment":"neutral","sentiment_score":-0.32947634160518646},{"text":"Please remove this number from your mailing and contact list.","start":36.420002,"end":39.4,"sentiment":"negative","sentiment_score":-0.646104484796524},{"text":"Thanks, and goodbye.","start":39.86,"end":41.0,"sentiment":"neutral","sentiment_score":0.19142726932962736}],"sentiment":"negative","sentiment_score":-0.3863940013661271,"channel":1,"num_words":21,"start":33.22,"end":41.0}]},"summary":{"result":"success","short":"The caller is trying to reach Clive Bell and is prompted to state the reason for the call. The caller then asks Clive Bell to remove their number from their contact list and the call ends."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"I'm call assist by Google recording this call for the person you're trying to reach. Can you say what you're calling about? I'm looking for Clive Bell. Can you tell me what you're calling about? We just want to present cybersecurity or SOC to him. One sec. Checking with the person you called.","start_word":0,"end_word":52,"sentiment":"neutral","sentiment_score":-0.11263753473758698},{"text":"Please remove this number from your mailing and contact list.","start_word":53,"end_word":62,"sentiment":"negative","sentiment_score":-0.6379660367965698},{"text":"Thanks, and goodbye.","start_word":63,"end_word":65,"sentiment":"neutral","sentiment_score":0.19484318792819977}],"average":{"sentiment":"neutral","sentiment_score":-0.16029156459851213}}}}