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about?","start":69.74294,"end":70.48294,"sentiment":"neutral","sentiment_score":0.05814851261675358},{"text":"Yeah.","start":71.18294,"end":71.50294,"sentiment":"neutral","sentiment_score":0.09642748534679411},{"text":"Sure.","start":71.50294,"end":71.82294,"sentiment":"neutral","sentiment_score":0.13102328777313232},{"text":"No worries.","start":71.82294,"end":72.56294,"sentiment":"neutral","sentiment_score":0.0992775559425354}],"sentiment":"neutral","sentiment_score":0.09038381837308407,"channel":1,"num_words":6,"start":69.74294,"end":72.56294}]},"summary":{"result":"success","short":"The customer calls auto service hub and is directed to a representative named Aubrey. The customer is looking for Sharon, but the representative cannot find her on their system and asks for a reference ticket. The call ends with the representative agreeing to look up the customer's information."},"intents":{"segments":[{"text":"This is Mary from Vigilance AI. I'm looking for Sharon. What is What her is her her last name? or her last name? Sharon Mythic.","start_word":47,"end_word":71,"intents":[{"intent":"Check sharon's name","confidence_score":0.004685574}]}]},"sentiments":{"segments":[{"text":"Hub. Your call is important to us. To listen to our privacy statement, press 1. Otherwise, please stay on the line, and your call will be answered shortly. Hi.","start_word":0,"end_word":28,"sentiment":"neutral","sentiment_score":-0.007520272396504879},{"text":"Good morning. Thank you for calling auto service hub. This is Aubrey.","start_word":29,"end_word":40,"sentiment":"positive","sentiment_score":0.4609003961086273},{"text":"Who am I speaking to? Yes. This is Mary from Vigilance AI. I'm looking for Sharon. What is What her is her her last name? or her last name? Sharon Mythic. Do you have a a reference ticket so I can look up to? No. Is anyone by name Sharon May I here? sorry. No. As far as I know, there was no Sharon named here on our system. I see. Alright. May I know Yes. what That's is fine this now. all about? Yeah. Sure. No worries.","start_word":41,"end_word":128,"sentiment":"neutral","sentiment_score":-0.01566442660987377}],"average":{"sentiment":"neutral","sentiment_score":0.0323058101109096}}}}