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It's the new connection fee charges from Supa Networks. This is $300, which should be paid by the lot owner or the landlord. So just to explain, the new connection fee is a onetime fee applied to certain new property developments. It helps cover the cost of connecting new premises to the Internet network. So if you are renting, please inform your landlord so they're aware of this charge. But if you're the property owner, then you will be the one responsible for paying it. Yes. So once the activation is successful, Supa Network is the one who will contact you directly regarding this. They they are the one who will invoice you. Then, yeah, just coordinate this one to your landlord for them to settle the payment since you're just a tenant only. Yeah. So you will still be able to connect to the Internet even if the new CF charge hasn't been paid yet. But please note that your account may be suspended if the payment isn't made by the due date. Yeah. Okay. That's it. Thank you. 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Hello. Sorry. This is Lorraine again from Airtel tech support. Yeah.\n\nI just wanted to inform you, sorry, I forgot earlier about the new dwelling fee charges. It's the new connection fee charges from Supa Networks. This is $300, which should be paid by the lot owner or the landlord. So just to explain, the new connection fee is a onetime fee applied to certain new property developments. It helps cover the cost of connecting new premises to the Internet network.\n\nSo if you are renting, please inform your landlord so they're aware of this charge. But if you're the property owner, then you will be the one responsible for paying it. Yes. So once the activation is successful, Supa Network is the one who will contact you directly regarding this. They they are the one who will invoice you.\n\nThen, yeah, just coordinate this one to your landlord for them to settle the payment since you're just a tenant only. Yeah. So you will still be able to connect to the Internet even if the new CF charge hasn't been paid yet. But please note that your account may be suspended if the payment isn't made by the due date. Yeah.\n\nOkay. That's it. Thank you. 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The agent explains that it is a one-time fee applied to certain new property developments and that the customer will be responsible for paying it. The agent also informs the customer that their account may be suspended if the payment isn't made by the due date and that their account may be suspended if the payment isn't made by the due date."},"intents":{"segments":[{"text":"I just wanted to inform you, sorry, I forgot earlier about the new dwelling fee charges. The what type?","start_word":24,"end_word":42,"intents":[{"intent":"Clarify charges","confidence_score":0.0024473132}]}]},"sentiments":{"segments":[{"text":"Hello? Speaking. Yes. Hello. Yes. Sorry. Hello. This I'm is speaking. Lorraine again Can you hear me from again? Airtel tech Yep. support. Yeah. I just wanted to inform you, sorry, I forgot earlier about the new dwelling fee charges. The what type? It's the new connection fee charges from Supa Networks. Yep. This is $300, which should be paid by the lot owner or the landlord. So just to explain, the new connection fee is a onetime fee applied to certain new property developments. It helps cover the cost of connecting new premises to the Internet network. So if you are renting, please inform your landlord so they're aware of this charge. But if you're the property owner, then you will be the one responsible for paying it. So I just need to would I contact my property manager, or would I what would be the go? Yes. So once the activation is successful, Supa Network is the one who will contact you directly regarding this. They they are the one who will invoice you. Then, Yep. yeah, just coordinate this one to your landlord for them to settle the payment Yep. since you're just a tenant only. Okay. Yeah. So you will still be able to connect to the Internet even if the new CF charge hasn't been paid yet. But please note Yep. that your account may be suspended if the payment isn't made by the due date. Yeah. Okay. That's it.","start_word":0,"end_word":244,"sentiment":"neutral","sentiment_score":0.0013984956312924623},{"text":"Thank you.","start_word":245,"end_word":246,"sentiment":"positive","sentiment_score":0.4369550943374634},{"text":"Bye. Okay. Bye.","start_word":247,"end_word":249,"sentiment":"neutral","sentiment_score":0.17268292605876925}],"average":{"sentiment":"neutral","sentiment_score":0.009225820240221526}}}}