{"metadata":{"transaction_key":"deprecated","request_id":"019ede5c-3839-7682-8df6-cc16dae94a8d","sha256":"29c555fb58cbebf4d591aa2e41b98b94dfcada7a91698871eff2b7e9eeb89986","created":"2026-06-19T05:30:47.003Z","duration":8.063937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":23,"output_tokens":23},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":23,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Trying to reach is currently unavailable. Please leave a message after the tone. When you have finished, please","confidence":1.0,"words":[{"word":"trying","start":0.32,"end":0.56,"confidence":0.98291016,"punctuated_word":"Trying","sentiment":"negative","sentiment_score":-0.7341352701187134},{"word":"to","start":0.56,"end":0.79999995,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.7645407915115356},{"word":"reach","start":0.79999995,"end":1.1999999,"confidence":1.0,"punctuated_word":"reach","sentiment":"negative","sentiment_score":-0.7777612805366516},{"word":"is","start":1.1999999,"end":1.4399999,"confidence":0.9980469,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.8398803472518921},{"word":"currently","start":1.4399999,"end":1.8399999,"confidence":1.0,"punctuated_word":"currently","sentiment":"negative","sentiment_score":-0.831881046295166},{"word":"unavailable","start":1.8399999,"end":2.34,"confidence":1.0,"punctuated_word":"unavailable.","sentiment":"negative","sentiment_score":-0.8246694803237915},{"word":"please","start":3.4399998,"end":3.9199998,"confidence":1.0,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.675060510635376},{"word":"leave","start":3.9199998,"end":4.08,"confidence":1.0,"punctuated_word":"leave","sentiment":"negative","sentiment_score":-0.5127125382423401},{"word":"a","start":4.08,"end":4.24,"confidence":1.0,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.5691095590591431},{"word":"message","start":4.24,"end":4.72,"confidence":1.0,"punctuated_word":"message","sentiment":"negative","sentiment_score":-0.5456759929656982},{"word":"after","start":4.72,"end":5.04,"confidence":1.0,"punctuated_word":"after","sentiment":"negative","sentiment_score":-0.4047288596630096},{"word":"the","start":5.04,"end":5.2,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.520293653011322},{"word":"tone","start":5.2,"end":5.7,"confidence":1.0,"punctuated_word":"tone.","sentiment":"negative","sentiment_score":-0.5205215811729431},{"word":"when","start":6.3999996,"end":6.56,"confidence":1.0,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.24466824531555176},{"word":"you","start":6.56,"end":6.72,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.29846253991127014},{"word":"have","start":6.72,"end":6.96,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.2085542529821396},{"word":"finished","start":6.96,"end":7.46,"confidence":0.99853516,"punctuated_word":"finished,","sentiment":"neutral","sentiment_score":-0.23667380213737488},{"word":"please","start":7.52,"end":8.02,"confidence":0.9980469,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.17986755073070526}],"paragraphs":{"transcript":"\nTrying to reach is currently unavailable. Please leave a message after the tone. When you have finished, please","paragraphs":[{"sentences":[{"text":"Trying to reach is currently unavailable.","start":0.32,"end":2.34,"sentiment":"negative","sentiment_score":-0.7954780360062917},{"text":"Please leave a message after the tone.","start":3.4399998,"end":5.7,"sentiment":"negative","sentiment_score":-0.5354432421071189},{"text":"When you have finished, please","start":6.3999996,"end":8.02,"sentiment":"neutral","sentiment_score":-0.23364527821540831}],"sentiment":"negative","sentiment_score":-0.5382887389924791,"num_words":18,"start":0.32,"end":8.02}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Trying to reach is currently unavailable. Please leave a message after the tone. When you have finished, please","paragraphs":[{"sentences":[{"text":"Trying to reach is currently unavailable.","start":0.32,"end":2.34,"sentiment":"negative","sentiment_score":-0.7954780360062917},{"text":"Please leave a message after the tone.","start":3.4399998,"end":5.7,"sentiment":"negative","sentiment_score":-0.5354432421071189},{"text":"When you have finished, please","start":6.3999996,"end":8.02,"sentiment":"neutral","sentiment_score":-0.23364527821540831}],"sentiment":"negative","sentiment_score":-0.5382887389924791,"channel":1,"num_words":18,"start":0.32,"end":8.02}]},"summary":{"result":"success","short":"Trying to reach is currently unavailable. Please leave a message after the tone. When you have finished, please"},"intents":{"segments":[{"text":"Please leave a message after the tone.","start_word":6,"end_word":12,"intents":[{"intent":"Notify communication","confidence_score":0.00009347797}]}]},"sentiments":{"segments":[{"text":"Trying to reach is currently unavailable. Please leave a message after the tone.","start_word":0,"end_word":12,"sentiment":"negative","sentiment_score":-0.6570239663124084},{"text":"When you have finished, please","start_word":13,"end_word":17,"sentiment":"neutral","sentiment_score":-0.2621663212776184}],"average":{"sentiment":"negative","sentiment_score":-0.5540176059888757}}}}