{"metadata":{"transaction_key":"deprecated","request_id":"019eba47-f32f-7580-97fa-a8761b9ab419","sha256":"7cb29e004c6f1dfa077e111eb49acda56a9fe3016b0902dee010f6384bf289d2","created":"2026-06-12T05:22:19.373Z","duration":19.583937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":68,"output_tokens":68},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":68,"output_tokens":2}},"results":{"channels":[{"alternatives":[{"transcript":"Oh, hi, David. This is Andrew from Vigilance AI. Good day to you. Yes, David. We're a cybersecurity company. Our plat oh,","confidence":0.94433594,"words":[{"word":"oh","start":2.1599998,"end":2.3999999,"confidence":0.94433594,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.1219777911901474},{"word":"hi","start":2.3999999,"end":2.6399999,"confidence":0.99121094,"punctuated_word":"hi,","sentiment":"neutral","sentiment_score":0.1787714809179306},{"word":"david","start":2.6399999,"end":3.1399999,"confidence":0.99902344,"punctuated_word":"David.","sentiment":"neutral","sentiment_score":0.15500816702842712},{"word":"this","start":3.1999998,"end":3.4399998,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.13788089156150818},{"word":"is","start":3.4399998,"end":3.84,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.12648876011371613},{"word":"andrew","start":3.84,"end":4.24,"confidence":0.51708984,"punctuated_word":"Andrew","sentiment":"neutral","sentiment_score":0.2291608154773712},{"word":"from","start":4.24,"end":4.48,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.17136752605438232},{"word":"vigilance","start":4.48,"end":4.98,"confidence":0.53466797,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.20584937930107117},{"word":"ai","start":5.2,"end":5.7,"confidence":0.83813477,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.18621914088726044},{"word":"good","start":5.92,"end":6.08,"confidence":0.90527344,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.503745436668396},{"word":"day","start":6.08,"end":6.24,"confidence":0.9902344,"punctuated_word":"day","sentiment":"positive","sentiment_score":0.5411215424537659},{"word":"to","start":6.24,"end":6.3999996,"confidence":0.99609375,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.5462208986282349},{"word":"you","start":6.3999996,"end":6.8999996,"confidence":0.94311523,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4494088888168335},{"word":"yes","start":9.298875,"end":9.6188755,"confidence":0.5810547,"punctuated_word":"Yes,","sentiment":"neutral","sentiment_score":0.09664610028266908},{"word":"david","start":9.6188755,"end":10.1188755,"confidence":0.97631836,"punctuated_word":"David.","sentiment":"neutral","sentiment_score":0.06458909064531326},{"word":"we're","start":10.258875,"end":10.578875,"confidence":0.9626465,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":0.011637154035270214},{"word":"a","start":10.578875,"end":10.818875,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.01996971294283867},{"word":"cybersecurity","start":10.818875,"end":11.318875,"confidence":0.87841797,"punctuated_word":"cybersecurity","sentiment":"neutral","sentiment_score":0.05317911505699158},{"word":"company","start":11.698875,"end":12.133875,"confidence":0.97265625,"punctuated_word":"company.","sentiment":"neutral","sentiment_score":0.0069653913378715515},{"word":"our","start":12.133875,"end":12.568874,"confidence":0.93408203,"punctuated_word":"Our","sentiment":"neutral","sentiment_score":-0.09336123615503313},{"word":"plat","start":12.568874,"end":12.818874,"confidence":0.71484375,"punctuated_word":"plat","sentiment":"neutral","sentiment_score":-0.22269724309444427},{"word":"oh","start":18.418875,"end":18.918875,"confidence":0.63061523,"punctuated_word":"oh,","sentiment":"neutral","sentiment_score":-0.001369441277347505}],"paragraphs":{"transcript":"\nOh, hi, David. This is Andrew from Vigilance AI. Good day to you. Yes, David. We're a cybersecurity company.\n\nOur plat oh,","paragraphs":[{"sentences":[{"text":"Oh, hi, David.","start":2.1599998,"end":3.1399999,"sentiment":"neutral","sentiment_score":0.15191914637883505},{"text":"This is Andrew from Vigilance AI.","start":3.1999998,"end":5.7,"sentiment":"neutral","sentiment_score":0.17616108556588492},{"text":"Good day to you.","start":5.92,"end":6.8999996,"sentiment":"positive","sentiment_score":0.5101241916418076},{"text":"Yes, David.","start":9.298875,"end":10.1188755,"sentiment":"neutral","sentiment_score":0.08061759546399117},{"text":"We're a cybersecurity company.","start":10.258875,"end":12.133875,"sentiment":"neutral","sentiment_score":0.022937843343243003}],"sentiment":"neutral","sentiment_score":0.20032669912631573,"num_words":19,"start":2.1599998,"end":12.133875},{"sentences":[{"text":"Our plat oh,","start":12.133875,"end":18.918875,"sentiment":"neutral","sentiment_score":-0.10580930684227496}],"sentiment":"neutral","sentiment_score":-0.10580930684227496,"num_words":3,"start":12.133875,"end":18.918875}]}}]},{"alternatives":[{"transcript":"Hello. David speaking. Right. No. Look. Not into sorry. Sorry. I don't work for the company anymore. Thank you.","confidence":0.9980469,"words":[{"word":"hello","start":0.16,"end":0.48,"confidence":0.87280273,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.02271166443824768},{"word":"david","start":0.48,"end":0.71999997,"confidence":0.97802734,"punctuated_word":"David","sentiment":"neutral","sentiment_score":0.017831876873970032},{"word":"speaking","start":0.71999997,"end":1.22,"confidence":0.9980469,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.025444146245718},{"word":"right","start":7.7599998,"end":8.26,"confidence":0.7468262,"punctuated_word":"Right.","sentiment":"neutral","sentiment_score":0.14536452293395996},{"word":"no","start":12.368875,"end":12.528875,"confidence":0.7949219,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.2839730978012085},{"word":"look","start":12.528875,"end":13.008875,"confidence":0.7792969,"punctuated_word":"Look.","sentiment":"neutral","sentiment_score":-0.21353952586650848},{"word":"not","start":13.008875,"end":13.248875,"confidence":0.7421875,"punctuated_word":"Not","sentiment":"negative","sentiment_score":-0.4593009054660797},{"word":"into","start":13.248875,"end":13.568874,"confidence":0.38305664,"punctuated_word":"into","sentiment":"negative","sentiment_score":-0.3805094361305237},{"word":"sorry","start":13.808875,"end":14.288875,"confidence":0.98779297,"punctuated_word":"sorry.","sentiment":"negative","sentiment_score":-0.43851354718208313},{"word":"sorry","start":14.288875,"end":14.788875,"confidence":0.9995117,"punctuated_word":"Sorry.","sentiment":"negative","sentiment_score":-0.47759389877319336},{"word":"i","start":14.848875,"end":15.008875,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.615275502204895},{"word":"don't","start":15.008875,"end":15.248875,"confidence":1.0,"punctuated_word":"don't","sentiment":"negative","sentiment_score":-0.5255686640739441},{"word":"work","start":15.248875,"end":15.4088745,"confidence":0.99902344,"punctuated_word":"work","sentiment":"negative","sentiment_score":-0.4563930630683899},{"word":"for","start":15.4088745,"end":15.568874,"confidence":0.97314453,"punctuated_word":"for","sentiment":"negative","sentiment_score":-0.551193118095398},{"word":"the","start":15.568874,"end":15.648874,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.5811935663223267},{"word":"company","start":15.648874,"end":16.048874,"confidence":1.0,"punctuated_word":"company","sentiment":"negative","sentiment_score":-0.4542002677917481},{"word":"anymore","start":16.048874,"end":16.548874,"confidence":0.99902344,"punctuated_word":"anymore.","sentiment":"negative","sentiment_score":-0.41908949613571167},{"word":"thank","start":16.768875,"end":17.008875,"confidence":0.9980469,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.13972480595111847},{"word":"you","start":17.008875,"end":17.508875,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.06834056228399277}],"paragraphs":{"transcript":"\nHello. David speaking. Right. No. Look.\n\nNot into sorry. Sorry. I don't work for the company anymore. Thank you.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.16,"end":0.48,"sentiment":"neutral","sentiment_score":0.02271166443824768},{"text":"David speaking.","start":0.48,"end":1.22,"sentiment":"neutral","sentiment_score":0.021638011559844017},{"text":"Right.","start":7.7599998,"end":8.26,"sentiment":"neutral","sentiment_score":0.14536452293395996},{"text":"No.","start":12.368875,"end":12.528875,"sentiment":"neutral","sentiment_score":-0.2839730978012085},{"text":"Look.","start":12.528875,"end":13.008875,"sentiment":"neutral","sentiment_score":-0.21353952586650848}],"sentiment":"neutral","sentiment_score":-0.047693402195970215,"num_words":6,"start":0.16,"end":13.008875},{"sentences":[{"text":"Not into sorry.","start":13.008875,"end":14.288875,"sentiment":"negative","sentiment_score":-0.4261079629262288},{"text":"Sorry.","start":14.288875,"end":14.788875,"sentiment":"negative","sentiment_score":-0.47759389877319336},{"text":"I don't work for the company anymore.","start":14.848875,"end":16.548874,"sentiment":"negative","sentiment_score":-0.514701953956059},{"text":"Thank you.","start":16.768875,"end":17.508875,"sentiment":"neutral","sentiment_score":0.10403268411755562}],"sentiment":"negative","sentiment_score":-0.396212776693014,"num_words":13,"start":13.008875,"end":17.508875}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. David speaking.\n\nChannel 0: Oh, hi, David. This is Andrew from Vigilance AI. Good day to you.\n\nChannel 1: Right.\n\nChannel 0: Yes, David. We're a cybersecurity company. Our\n\nChannel 1: No. Look.\n\nChannel 0: plat\n\nChannel 1: Not into sorry. Sorry. I don't work for the company anymore. Thank you.\n\nChannel 0: oh,","paragraphs":[{"sentences":[{"text":"Hello.","start":0.16,"end":0.48,"sentiment":"neutral","sentiment_score":0.02271166443824768},{"text":"David speaking.","start":0.48,"end":1.22,"sentiment":"neutral","sentiment_score":0.021638011559844017}],"sentiment":"neutral","sentiment_score":0.021995895852645237,"channel":1,"num_words":3,"start":0.16,"end":1.22},{"sentences":[{"text":"Oh, hi, David.","start":2.1599998,"end":3.1399999,"sentiment":"neutral","sentiment_score":0.15191914637883505},{"text":"This is Andrew from Vigilance AI.","start":3.1999998,"end":5.7,"sentiment":"neutral","sentiment_score":0.17616108556588492},{"text":"Good day to you.","start":5.92,"end":6.8999996,"sentiment":"positive","sentiment_score":0.5101241916418076}],"sentiment":"neutral","sentiment_score":0.2733246706999265,"channel":0,"num_words":13,"start":2.1599998,"end":6.8999996},{"sentences":[{"text":"Right.","start":7.7599998,"end":8.26,"sentiment":"neutral","sentiment_score":0.14536452293395996}],"sentiment":"neutral","sentiment_score":0.14536452293395996,"channel":1,"num_words":1,"start":7.7599998,"end":8.26},{"sentences":[{"text":"Yes, David.","start":9.298875,"end":10.1188755,"sentiment":"neutral","sentiment_score":0.08061759546399117},{"text":"We're a cybersecurity company.","start":10.258875,"end":12.133875,"sentiment":"neutral","sentiment_score":0.022937843343243003},{"text":"Our","start":12.133875,"end":12.568874,"sentiment":"neutral","sentiment_score":-0.09336123615503313}],"sentiment":"neutral","sentiment_score":0.022803618306560174,"channel":0,"num_words":7,"start":9.298875,"end":12.568874},{"sentences":[{"text":"No.","start":12.368875,"end":12.528875,"sentiment":"neutral","sentiment_score":-0.2839730978012085},{"text":"Look.","start":12.528875,"end":13.008875,"sentiment":"neutral","sentiment_score":-0.21353952586650848}],"sentiment":"neutral","sentiment_score":-0.2487563118338585,"channel":1,"num_words":2,"start":12.368875,"end":13.008875},{"sentences":[{"text":"plat","start":12.568874,"end":12.818874,"sentiment":"neutral","sentiment_score":-0.22269724309444427}],"sentiment":"neutral","sentiment_score":-0.22269724309444427,"channel":0,"num_words":1,"start":12.568874,"end":12.818874},{"sentences":[{"text":"Not into sorry.","start":13.008875,"end":14.288875,"sentiment":"negative","sentiment_score":-0.4261079629262288},{"text":"Sorry.","start":14.288875,"end":14.788875,"sentiment":"negative","sentiment_score":-0.47759389877319336},{"text":"I don't work for the company anymore.","start":14.848875,"end":16.548874,"sentiment":"negative","sentiment_score":-0.514701953956059},{"text":"Thank you.","start":16.768875,"end":17.508875,"sentiment":"neutral","sentiment_score":0.10403268411755562}],"sentiment":"negative","sentiment_score":-0.396212776693014,"channel":1,"num_words":13,"start":13.008875,"end":17.508875},{"sentences":[{"text":"oh,","start":18.418875,"end":18.918875,"sentiment":"neutral","sentiment_score":-0.001369441277347505}],"sentiment":"neutral","sentiment_score":-0.001369441277347505,"channel":0,"num_words":1,"start":18.418875,"end":18.918875}]},"summary":{"result":"success","short":"Hello. David speaking. Oh, hi, David. This is Andrew from Vigilance AI. Good day to you. Right. Yes, David. We're a cybersecurity company. Our No. Look. plat Not into sorry. Sorry. I don't work for the company anymore. Thank you. oh,"},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hello. David speaking. Oh, hi, David. This is Andrew from Vigilance AI.","start_word":0,"end_word":11,"sentiment":"neutral","sentiment_score":0.1340271532535553},{"text":"Good day to you.","start_word":12,"end_word":15,"sentiment":"positive","sentiment_score":0.49798116087913513},{"text":"Right. Yes, David. We're a cybersecurity company. Our No. Look.","start_word":16,"end_word":25,"sentiment":"neutral","sentiment_score":-0.017538225278258324},{"text":"plat Not into sorry. Sorry. I don't work for the company anymore.","start_word":26,"end_word":37,"sentiment":"negative","sentiment_score":-0.46869781613349915},{"text":"Thank you. oh,","start_word":38,"end_word":40,"sentiment":"neutral","sentiment_score":0.03956680744886398}],"average":{"sentiment":"neutral","sentiment_score":-0.04196578965467565}}}}