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call has been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","paragraphs":[{"sentences":[{"text":"Your call has been forwarded to voice mail.","start":0.24,"end":2.5,"sentiment":"negative","sentiment_score":-0.4836031496524811},{"text":"The person you're trying to reach is not available.","start":2.8799999,"end":5.54,"sentiment":"negative","sentiment_score":-0.4632590247525109},{"text":"At the tone, please record your message.","start":6.0,"end":8.5,"sentiment":"neutral","sentiment_score":-0.17908672562667302},{"text":"When you have finished recording, you may hang up.","start":8.88,"end":11.54,"sentiment":"neutral","sentiment_score":-0.17165151900715298}],"sentiment":"neutral","sentiment_score":-0.328382641528592,"num_words":33,"start":0.24,"end":11.54}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Your call has been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.\n\nChannel 0: Hi, Rachel. How are you today? This is Airtel accounts in reference to your invoice. It's still, overdue. And, also, we are reaching out in reference to your Internet service that you requested to have it reinstated.\n\nIt was reinstated, and it's operational, ready, and live. Our technical department is trying to reach out to you as well to provide you support at your earliest opportunity. Please get in touch. Give us a callback. We're open until 6PM from Monday to Fridays, or kindly respond to our email.\n\nWe're looking forward to speaking to you. Thank you, and have a good one.","paragraphs":[{"sentences":[{"text":"Your call has been forwarded to voice mail.","start":0.24,"end":2.5,"sentiment":"negative","sentiment_score":-0.4836031496524811},{"text":"The person you're trying to reach is not available.","start":2.8799999,"end":5.54,"sentiment":"negative","sentiment_score":-0.4632590247525109},{"text":"At the tone, please record your message.","start":6.0,"end":8.5,"sentiment":"neutral","sentiment_score":-0.17908672562667302},{"text":"When you have finished recording, you may hang up.","start":8.88,"end":11.54,"sentiment":"neutral","sentiment_score":-0.17165151900715298}],"sentiment":"neutral","sentiment_score":-0.328382641528592,"channel":1,"num_words":33,"start":0.24,"end":11.54},{"sentences":[{"text":"Hi, Rachel.","start":13.155,"end":13.8949995,"sentiment":"neutral","sentiment_score":0.12420779094099998},{"text":"How are you today?","start":14.275,"end":15.255,"sentiment":"neutral","sentiment_score":0.28177832067012787},{"text":"This is Airtel accounts in reference to your invoice.","start":15.395,"end":19.575,"sentiment":"neutral","sentiment_score":-0.03449679414431254},{"text":"It's still, overdue.","start":19.875,"end":21.654999,"sentiment":"neutral","sentiment_score":-0.2690587043762207},{"text":"And, also, we are reaching out in reference to your Internet service that you requested to have it reinstated.","start":22.195,"end":30.65,"sentiment":"neutral","sentiment_score":0.018535480099289042}],"sentiment":"neutral","sentiment_score":0.01648799259517644,"channel":0,"num_words":37,"start":13.155,"end":30.65},{"sentences":[{"text":"It was reinstated, and it's operational, ready, and live.","start":31.75,"end":38.25,"sentiment":"neutral","sentiment_score":0.32254185444778866},{"text":"Our technical department is trying to reach out to you as well to provide you support at your earliest opportunity.","start":38.835003,"end":46.455,"sentiment":"neutral","sentiment_score":0.16264137700200082},{"text":"Please get in touch.","start":47.555,"end":48.855003,"sentiment":"neutral","sentiment_score":0.053317511454224586},{"text":"Give us a callback.","start":49.155,"end":50.215,"sentiment":"neutral","sentiment_score":0.048759421333670616},{"text":"We're open until 6PM from Monday to Fridays, or kindly respond to our email.","start":50.275,"end":58.49,"sentiment":"neutral","sentiment_score":0.10125363059341908}],"sentiment":"neutral","sentiment_score":0.15650123116724632,"channel":0,"num_words":51,"start":31.75,"end":58.49},{"sentences":[{"text":"We're looking forward to speaking to you.","start":59.27,"end":62.170002,"sentiment":"positive","sentiment_score":0.5481040264878955},{"text":"Thank you, and have a good one.","start":62.230003,"end":64.17,"sentiment":"positive","sentiment_score":0.6731871792248317}],"sentiment":"positive","sentiment_score":0.6106456028563636,"channel":0,"num_words":14,"start":59.27,"end":64.17}]},"summary":{"result":"success","short":"The customer's call was forwarded to voicemail and they were prompted to leave a message. The agent left a message for Rachel regarding her overdue invoice and reinstated Internet service. The agent requested a call back and emphasized their technical department is working to reinstate the service."},"intents":{"segments":[{"text":"Our technical department is trying to reach out to you as well to provide you support at your earliest opportunity.","start_word":79,"end_word":98,"intents":[{"intent":"Provide support","confidence_score":0.17564572}]},{"text":"Our technical department is trying to reach out to you as well to provide you support at your earliest opportunity. Please get in touch. Give us a callback. We're open until 6PM from Monday to Fridays, or kindly respond to our email. We're looking forward to speaking to you. Thank you, and have a good one.","start_word":79,"end_word":134,"intents":[{"intent":"Reach out","confidence_score":0.04027677}]},{"text":"Give us a callback. We're open until 6PM from Monday to Fridays, or kindly respond to our email. We're looking forward to speaking to you. Thank you, and have a good one.","start_word":103,"end_word":134,"intents":[{"intent":"Callback","confidence_score":0.016017703}]},{"text":"We're open until 6PM from Monday to Fridays, or kindly respond to our email. We're looking forward to speaking to you. Thank you, and have a good one.","start_word":107,"end_word":134,"intents":[{"intent":"Respond","confidence_score":0.07403461}]}]},"sentiments":{"segments":[{"text":"Your call has been forwarded to voice mail. The person you're trying to reach is not available.","start_word":0,"end_word":16,"sentiment":"negative","sentiment_score":-0.468584805727005},{"text":"At the tone, please record your message. When you have finished recording, you may hang up. Hi, Rachel. How are you today? This is Airtel accounts in reference to your invoice. It's still, overdue. And, also, we are reaching out in reference to your Internet service that you requested to have it reinstated.","start_word":17,"end_word":69,"sentiment":"neutral","sentiment_score":-0.05640125274658203},{"text":"It was reinstated, and it's operational, ready, and live.","start_word":70,"end_word":78,"sentiment":"positive","sentiment_score":0.3380970358848572},{"text":"Our technical department is trying to reach out to you as well to provide you support at your earliest opportunity. Please get in touch. Give us a callback. We're open until 6PM from Monday to Fridays, or kindly respond to our email.","start_word":79,"end_word":120,"sentiment":"neutral","sentiment_score":0.11405651271343233},{"text":"We're looking forward to speaking to you. Thank you, and have a good one.","start_word":121,"end_word":134,"sentiment":"positive","sentiment_score":0.612653374671936}],"average":{"sentiment":"neutral","sentiment_score":0.05170795853073532}}}}