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Miguel? Oh, good good day to you. Miguel, this is Andrew from Vigilance AI. Did did I caught you in a bad time, Miguel?\n\nOh, I'm sorry, mate. Yeah. I I just wanted to mention, mate, because yeah. This is just real quick about the demo. Since, you know, we're not able to get this demo for today, just wanted to ask if you have any available time in in the month of August where we can reschedule, Miguel?\n\nThat would be the twenty eighth of August. Okay. Alright. Are you available on the in the morning or in the afternoon? Because I, oh, would you be available on the twenty seven in the morning?\n\nThat's Thursday. 9AM. Gotcha. I'll get this rescheduled, Miguel. Again, mate, I really appreciate you answering, and you have a great day, mate.\n\nI just wanted to check on you. Thank you, Miguel. Take care, mate. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.96,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.03734106570482254},{"text":"Miguel?","start":3.4399998,"end":3.9399998,"sentiment":"neutral","sentiment_score":0.04246335849165917},{"text":"Oh, good good day to you.","start":6.8799996,"end":8.48,"sentiment":"positive","sentiment_score":0.5733210444450378},{"text":"Miguel, this is Andrew from Vigilance AI.","start":8.48,"end":12.32,"sentiment":"neutral","sentiment_score":0.0977895078914506},{"text":"Did did I caught you in a bad time, Miguel?","start":12.32,"end":14.42,"sentiment":"neutral","sentiment_score":-0.11457027718424798}],"sentiment":"neutral","sentiment_score":0.12234217897057534,"num_words":25,"start":2.96,"end":14.42},{"sentences":[{"text":"Oh, I'm sorry, mate.","start":19.195,"end":20.415,"sentiment":"neutral","sentiment_score":-0.09387424029409885},{"text":"Yeah.","start":22.955,"end":23.275,"sentiment":"neutral","sentiment_score":0.018206194043159485},{"text":"I I just wanted to mention, mate, because yeah.","start":23.275,"end":26.235,"sentiment":"neutral","sentiment_score":0.02927022510104709},{"text":"This is just real quick about the demo.","start":26.235,"end":28.255001,"sentiment":"neutral","sentiment_score":0.051555953454226255},{"text":"Since, you know, we're not able to get this demo for today, just wanted to ask if you have any available time in in the month of August where we can reschedule, Miguel?","start":29.32,"end":53.925,"sentiment":"neutral","sentiment_score":-0.02811164658685977}],"sentiment":"neutral","sentiment_score":-0.011074462744661354,"num_words":55,"start":19.195,"end":53.925},{"sentences":[{"text":"That would be the twenty eighth of August.","start":54.305,"end":60.93,"sentiment":"neutral","sentiment_score":0.0007156744250096381},{"text":"Okay.","start":62.43,"end":62.93,"sentiment":"neutral","sentiment_score":0.032432492822408676},{"text":"Alright.","start":63.23,"end":63.73,"sentiment":"neutral","sentiment_score":0.04580070823431015},{"text":"Are you available on the in the morning or in the afternoon?","start":64.11,"end":67.65,"sentiment":"neutral","sentiment_score":0.02726853530233105},{"text":"Because I, oh, would you be available on the twenty seven in the morning?","start":67.869995,"end":76.695,"sentiment":"neutral","sentiment_score":0.019539028938327516}],"sentiment":"neutral","sentiment_score":0.019020206256148715,"num_words":36,"start":54.305,"end":76.695},{"sentences":[{"text":"That's Thursday.","start":78.515,"end":79.335,"sentiment":"neutral","sentiment_score":0.048704707995057106},{"text":"9AM.","start":82.995,"end":84.135,"sentiment":"neutral","sentiment_score":0.03560885787010193},{"text":"Gotcha.","start":84.79,"end":85.29,"sentiment":"neutral","sentiment_score":0.16675648093223572},{"text":"I'll get this rescheduled, Miguel.","start":85.829994,"end":87.77,"sentiment":"neutral","sentiment_score":0.23279156386852265},{"text":"Again, mate, I really appreciate you answering, and you have a great day, mate.","start":88.07,"end":92.46999,"sentiment":"positive","sentiment_score":0.6300719784838813}],"sentiment":"positive","sentiment_score":0.44716262056127837,"num_words":23,"start":78.515,"end":92.46999},{"sentences":[{"text":"I just wanted to check on you.","start":92.46999,"end":94.17,"sentiment":"neutral","sentiment_score":0.25014691267694744},{"text":"Thank you, Miguel.","start":95.909996,"end":96.869995,"sentiment":"positive","sentiment_score":0.4885436495145162},{"text":"Take care, mate.","start":96.869995,"end":97.59,"sentiment":"positive","sentiment_score":0.47132523854573566},{"text":"Bye bye.","start":97.59,"end":98.25,"sentiment":"neutral","sentiment_score":0.2086668610572815}],"sentiment":"positive","sentiment_score":0.33653125166893005,"num_words":15,"start":92.46999,"end":98.25}]}}]},{"alternatives":[{"transcript":"Yep. Yeah. Sorry. Just just flat out today and this week, actually. Yeah. Yep. Yeah. Probably the the last week of August. Yeah. Yeah. '28. K. Let's just put that for now. '28. In the afternoon, maybe around 2PM. Yes, sir. Yeah. Maybe around ten. K. Thanks. 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Yeah. Sorry. Just just flat out today and this week, actually. Yeah.\n\nYep. Yeah. Probably the the last week of August. Yeah. Yeah.\n\n'28. K. Let's just put that for now. '28. In the afternoon, maybe around 2PM.\n\nYes, sir. Yeah. Maybe around ten. K. Thanks.\n\nBye.","paragraphs":[{"sentences":[{"text":"Yep.","start":5.52,"end":6.02,"sentiment":"neutral","sentiment_score":0.13755252957344055},{"text":"Yeah.","start":15.375,"end":15.695001,"sentiment":"neutral","sentiment_score":-0.10703962296247482},{"text":"Sorry.","start":15.695001,"end":16.195,"sentiment":"neutral","sentiment_score":-0.15123042464256287},{"text":"Just just flat out today and this week, actually.","start":17.135,"end":21.555,"sentiment":"neutral","sentiment_score":-0.07840393111109734},{"text":"Yeah.","start":21.615,"end":22.115,"sentiment":"neutral","sentiment_score":0.01229681633412838}],"sentiment":"neutral","sentiment_score":-0.06261969859210345,"num_words":13,"start":5.52,"end":22.115},{"sentences":[{"text":"Yep.","start":35.71,"end":36.21,"sentiment":"neutral","sentiment_score":-0.0112801780924201},{"text":"Yeah.","start":45.165,"end":45.565002,"sentiment":"neutral","sentiment_score":-0.005355544853955507},{"text":"Probably the the last week of August.","start":45.565002,"end":51.425,"sentiment":"neutral","sentiment_score":-0.012310226580926351},{"text":"Yeah.","start":56.04,"end":56.54,"sentiment":"neutral","sentiment_score":0.004389554262161255},{"text":"Yeah.","start":57.72,"end":58.2,"sentiment":"neutral","sentiment_score":0.0006546308286488056}],"sentiment":"neutral","sentiment_score":-0.008887556720186363,"num_words":11,"start":35.71,"end":58.2},{"sentences":[{"text":"'28.","start":58.2,"end":59.1,"sentiment":"neutral","sentiment_score":-0.0018673634622246027},{"text":"K.","start":60.04,"end":60.36,"sentiment":"neutral","sentiment_score":0.0007680454291403294},{"text":"Let's just put that for now.","start":60.36,"end":61.879997,"sentiment":"neutral","sentiment_score":-0.009309514789492823},{"text":"'28.","start":61.879997,"end":62.78,"sentiment":"neutral","sentiment_score":0.0037447698414325714},{"text":"In the afternoon, maybe around 2PM.","start":69.015,"end":71.275,"sentiment":"neutral","sentiment_score":0.02218329906463623}],"sentiment":"neutral","sentiment_score":0.00532587716394725,"num_words":15,"start":58.2,"end":71.275},{"sentences":[{"text":"Yes, sir.","start":77.895,"end":78.69,"sentiment":"neutral","sentiment_score":0.07876215875148773},{"text":"Yeah.","start":80.05,"end":80.55,"sentiment":"neutral","sentiment_score":0.0382482185959816},{"text":"Maybe around ten.","start":80.61,"end":81.83,"sentiment":"neutral","sentiment_score":0.028460530564188957},{"text":"K.","start":94.46888,"end":94.70888,"sentiment":"neutral","sentiment_score":0.16727927327156067},{"text":"Thanks.","start":94.70888,"end":95.20888,"sentiment":"positive","sentiment_score":0.3386189341545105}],"sentiment":"neutral","sentiment_score":0.09838154190219939,"num_words":8,"start":77.895,"end":95.20888},{"sentences":[{"text":"Bye.","start":95.268875,"end":95.768875,"sentiment":"neutral","sentiment_score":0.26862475275993347}],"sentiment":"neutral","sentiment_score":0.26862475275993347,"num_words":1,"start":95.268875,"end":95.768875}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Miguel?\n\nChannel 1: Yep.\n\nChannel 0: Oh, good good day to you. Miguel, this is Andrew from Vigilance AI. Did did I caught you in a bad time, Miguel?\n\nChannel 1: Yeah. Sorry. Just just flat\n\nChannel 0: Oh,\n\nChannel 1: out\n\nChannel 0: I'm\n\nChannel 1: today\n\nChannel 0: sorry,\n\nChannel 1: and\n\nChannel 0: mate.\n\nChannel 1: this week, actually. Yeah.\n\nChannel 0: Yeah. I I just wanted to mention, mate, because yeah. This is just real quick about the demo. Since, you know, we're not able to get this demo for today,\n\nChannel 1: Yep.\n\nChannel 0: just wanted to ask if you have any available time in in the month of August where we can reschedule,\n\nChannel 1: Yeah. Probably the the last week of August.\n\nChannel 0: Miguel? That would be the twenty eighth\n\nChannel 1: Yeah.\n\nChannel 0: of\n\nChannel 1: Yeah. '28. K. Let's\n\nChannel 0: August.\n\nChannel 1: just put that for now. '28.\n\nChannel 0: Okay. Alright. Are you available on the in the morning or in the afternoon? Because\n\nChannel 1: In the afternoon,\n\nChannel 0: I,\n\nChannel 1: maybe around 2PM.\n\nChannel 0: oh, would you be available on the twenty seven in the morning?\n\nChannel 1: Yes, sir.\n\nChannel 0: That's Thursday.\n\nChannel 1: Yeah. Maybe around ten.\n\nChannel 0: 9AM. Gotcha. I'll get this rescheduled, Miguel. Again, mate, I really appreciate you answering, and you have a great day, mate. I just wanted to check on you.\n\nChannel 1: K. Thanks. Bye.\n\nChannel 0: Thank you, Miguel. Take care, mate. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.96,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.03734106570482254},{"text":"Miguel?","start":3.4399998,"end":3.9399998,"sentiment":"neutral","sentiment_score":0.04246335849165917}],"sentiment":"neutral","sentiment_score":0.03990221209824085,"channel":0,"num_words":2,"start":2.96,"end":3.9399998},{"sentences":[{"text":"Yep.","start":5.52,"end":6.02,"sentiment":"neutral","sentiment_score":0.13755252957344055}],"sentiment":"neutral","sentiment_score":0.13755252957344055,"channel":1,"num_words":1,"start":5.52,"end":6.02},{"sentences":[{"text":"Oh, good good day to you.","start":6.8799996,"end":8.48,"sentiment":"positive","sentiment_score":0.5733210444450378},{"text":"Miguel, this is Andrew from Vigilance AI.","start":8.48,"end":12.32,"sentiment":"neutral","sentiment_score":0.0977895078914506},{"text":"Did did I caught you in a bad time, 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afternoon,","start":69.015,"end":69.835,"sentiment":"neutral","sentiment_score":0.021721418326099712}],"sentiment":"neutral","sentiment_score":0.021721418326099712,"channel":1,"num_words":3,"start":69.015,"end":69.835},{"sentences":[{"text":"I,","start":69.47,"end":69.97,"sentiment":"neutral","sentiment_score":0.014609754085540771}],"sentiment":"neutral","sentiment_score":0.014609754085540771,"channel":0,"num_words":1,"start":69.47,"end":69.97},{"sentences":[{"text":"maybe around 2PM.","start":69.895,"end":71.275,"sentiment":"neutral","sentiment_score":0.02264517980317275}],"sentiment":"neutral","sentiment_score":0.02264517980317275,"channel":1,"num_words":3,"start":69.895,"end":71.275},{"sentences":[{"text":"oh, would you be available on the twenty seven in the morning?","start":72.755005,"end":76.695,"sentiment":"neutral","sentiment_score":0.019622502848505974}],"sentiment":"neutral","sentiment_score":0.019622502848505974,"channel":0,"num_words":12,"start":72.755005,"end":76.695},{"sentences":[{"text":"Yes, sir.","start":77.895,"end":78.69,"sentiment":"neutral","sentiment_score":0.07876215875148773}],"sentiment":"neutral","sentiment_score":0.07876215875148773,"channel":1,"num_words":2,"start":77.895,"end":78.69},{"sentences":[{"text":"That's Thursday.","start":78.515,"end":79.335,"sentiment":"neutral","sentiment_score":0.048704707995057106}],"sentiment":"neutral","sentiment_score":0.048704707995057106,"channel":0,"num_words":2,"start":78.515,"end":79.335},{"sentences":[{"text":"Yeah.","start":80.05,"end":80.55,"sentiment":"neutral","sentiment_score":0.0382482185959816},{"text":"Maybe around ten.","start":80.61,"end":81.83,"sentiment":"neutral","sentiment_score":0.028460530564188957}],"sentiment":"neutral","sentiment_score":0.030907452572137117,"channel":1,"num_words":4,"start":80.05,"end":81.83},{"sentences":[{"text":"9AM.","start":82.995,"end":84.135,"sentiment":"neutral","sentiment_score":0.03560885787010193},{"text":"Gotcha.","start":84.79,"end":85.29,"sentiment":"neutral","sentiment_score":0.16675648093223572},{"text":"I'll get this rescheduled, Miguel.","start":85.829994,"end":87.77,"sentiment":"neutral","sentiment_score":0.23279156386852265},{"text":"Again, mate, I really appreciate you answering, and you have a great day, mate.","start":88.07,"end":92.46999,"sentiment":"positive","sentiment_score":0.6300719784838813},{"text":"I just wanted to check on you.","start":92.46999,"end":94.17,"sentiment":"neutral","sentiment_score":0.25014691267694744}],"sentiment":"positive","sentiment_score":0.4263699730592115,"channel":0,"num_words":28,"start":82.995,"end":94.17},{"sentences":[{"text":"K.","start":94.46888,"end":94.70888,"sentiment":"neutral","sentiment_score":0.16727927327156067},{"text":"Thanks.","start":94.70888,"end":95.20888,"sentiment":"positive","sentiment_score":0.3386189341545105},{"text":"Bye.","start":95.268875,"end":95.768875,"sentiment":"neutral","sentiment_score":0.26862475275993347}],"sentiment":"neutral","sentiment_score":0.2581743200620015,"channel":1,"num_words":3,"start":94.46888,"end":95.768875},{"sentences":[{"text":"Thank you, Miguel.","start":95.909996,"end":96.869995,"sentiment":"positive","sentiment_score":0.4885436495145162},{"text":"Take care, mate.","start":96.869995,"end":97.59,"sentiment":"positive","sentiment_score":0.47132523854573566},{"text":"Bye bye.","start":97.59,"end":98.25,"sentiment":"neutral","sentiment_score":0.2086668610572815}],"sentiment":"positive","sentiment_score":0.4121175482869148,"channel":0,"num_words":8,"start":95.909996,"end":98.25}]},"summary":{"result":"success","short":"An agent fromGenerationance AI called a customer named Miguel to reschedule a demo. The agent asks if Miguel has any availability in August and suggests a time slot of the 28th in the morning. The agent thanks Miguel for answering and wishes him a good day."},"intents":{"segments":[{"text":"just wanted to ask if you have any available time in in the month of August where we can reschedule, Yeah.","start_word":73,"end_word":93,"intents":[{"intent":"Check availability","confidence_score":0.1420803},{"intent":"Reschedule appointment","confidence_score":0.38730338}]}]},"sentiments":{"segments":[{"text":"Hi. Miguel? Yep.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.08175235241651535},{"text":"Oh, good good day to you.","start_word":3,"end_word":8,"sentiment":"positive","sentiment_score":0.5611292719841003},{"text":"Miguel, this is Andrew from Vigilance AI. Did did I caught you in a bad time, Miguel? Yeah. Sorry. Just just flat Oh, out I'm today sorry, and mate. this week, actually. Yeah. Yeah. I I just wanted to mention, mate, because yeah. This is just real quick about the demo. Since, you know, we're not able to get this demo for today, Yep. just wanted to ask if you have any available time in in the month of August where we can reschedule, Yeah. Probably the the last week of August. Miguel? That would be the twenty eighth Yeah. of Yeah. '28. K. Let's August. just put that for now. '28. Okay. Alright. Are you available on the in the morning or in the afternoon? Because In the afternoon, I, maybe around 2PM. oh, would you be available on the twenty seven in the morning? Yes, sir. That's Thursday. Yeah. Maybe around ten. 9AM. Gotcha. I'll get this rescheduled, Miguel.","start_word":9,"end_word":169,"sentiment":"neutral","sentiment_score":0.009308608248829842},{"text":"Again, mate, I really appreciate you answering, and you have a great day, mate.","start_word":170,"end_word":183,"sentiment":"positive","sentiment_score":0.6113654375076294},{"text":"I just wanted to check on you. K.","start_word":184,"end_word":191,"sentiment":"neutral","sentiment_score":0.23108235001564023},{"text":"Thanks.","start_word":192,"end_word":192,"sentiment":"positive","sentiment_score":0.3386189341545105},{"text":"Bye.","start_word":193,"end_word":193,"sentiment":"neutral","sentiment_score":0.26862475275993347},{"text":"Thank you, Miguel. Take care, mate.","start_word":194,"end_word":199,"sentiment":"positive","sentiment_score":0.4665054976940155},{"text":"Bye bye.","start_word":200,"end_word":201,"sentiment":"neutral","sentiment_score":0.23450210690498352}],"average":{"sentiment":"neutral","sentiment_score":0.09728458092647528}}}}