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you for calling SecTroll Security. Please listen carefully as our options have recently changed. Press 1 for administration, sales, installation, and CCTV inquiries. Press 2 for the security monitoring center. Please hold a moment.\n\nGood morning. Sequium Security. Sam speaking. Guess what was your name? And what's it regarding, Mary?\n\nWhat email address did you use? No. No. Which email address did you use for here? Yeah.\n\nOkay. And he'll... He knows exactly where you're calling from because he will not take your call unless he knows... He's organized a callback. So you've organized a callback?\n\nSo he's requested a callback. 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Please listen carefully as our options have recently changed. Press 1 for administration, sales, installation, and CCTV inquiries. Press 2 for the security monitoring center. Please hold a moment.\n\nGood morning. Sequium Security. Sam speaking.\n\nChannel 0: Yes, dear. Good morning. I'm looking for Grant Belzar.\n\nChannel 1: Guess what was your name?\n\nChannel 0: Mary from Vigilance AI.\n\nChannel 1: And what's it regarding, Mary?\n\nChannel 0: Just following up on the email we sent to him. Is he available?\n\nChannel 1: What email address did you use?\n\nChannel 0: Vigilance AI.\n\nChannel 1: No. No. Which email address did you use for here?\n\nChannel 0: Oh, one moment. For Grant. Direct email for Grant. It's grant@sectral.com.au.\n\nChannel 1: Yeah. Okay. And he'll... He knows exactly where you're calling from because he will not take your call unless he knows... He's organized a callback.\n\nChannel 0: Oh,\n\nChannel 1: So\n\nChannel 0: he sees\n\nChannel 1: you've\n\nChannel 0: he's\n\nChannel 1: organized\n\nChannel 0: not\n\nChannel 1: a\n\nChannel 0: available.\n\nChannel 1: callback?\n\nChannel 0: Yes.\n\nChannel 1: So he's requested a callback.\n\nChannel 0: Yes.\n\nChannel 1: Can you give me his verification code, please?\n\nChannel 0: One moment.","paragraphs":[{"sentences":[{"text":"Thank you for calling SecTroll Security.","start":1.04,"end":2.98,"sentiment":"neutral","sentiment_score":0.2913939605156581},{"text":"Please listen carefully as our options have recently changed.","start":3.6,"end":6.66,"sentiment":"neutral","sentiment_score":-0.048459962838225894},{"text":"Press 1 for administration, sales, installation, and CCTV inquiries.","start":7.52,"end":12.42,"sentiment":"neutral","sentiment_score":0.005464088482161363},{"text":"Press 2 for the security monitoring 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Mary?","start":46.225002,"end":48.565002,"sentiment":"neutral","sentiment_score":0.013069232739508153}],"sentiment":"neutral","sentiment_score":0.013069232739508153,"channel":1,"num_words":5,"start":46.225002,"end":48.565002},{"sentences":[{"text":"Just following up on the email we sent to him.","start":49.824997,"end":52.864998,"sentiment":"neutral","sentiment_score":-0.02123447023332119},{"text":"Is he available?","start":52.864998,"end":53.844997,"sentiment":"neutral","sentiment_score":-0.019471971939007442}],"sentiment":"neutral","sentiment_score":-0.020827739857710324,"channel":0,"num_words":13,"start":49.824997,"end":53.844997},{"sentences":[{"text":"What email address did you use?","start":54.145,"end":56.245003,"sentiment":"neutral","sentiment_score":-0.03978226830561956}],"sentiment":"neutral","sentiment_score":-0.03978226830561956,"channel":1,"num_words":6,"start":54.145,"end":56.245003},{"sentences":[{"text":"Vigilance 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Grant.","start":67.53,"end":69.07,"sentiment":"neutral","sentiment_score":-0.017923469422385097},{"text":"It's grant@sectral.com.au.","start":69.130005,"end":73.575,"sentiment":"neutral","sentiment_score":-0.019974360242486}],"sentiment":"neutral","sentiment_score":-0.020447324961423874,"channel":0,"num_words":11,"start":64.25,"end":73.575},{"sentences":[{"text":"Yeah.","start":69.99,"end":70.49,"sentiment":"neutral","sentiment_score":-0.018197350203990936},{"text":"Okay.","start":75.215004,"end":75.715004,"sentiment":"neutral","sentiment_score":-0.021851496770977977},{"text":"And he'll...","start":75.855,"end":77.475,"sentiment":"neutral","sentiment_score":-0.03208873234689236},{"text":"He knows exactly where you're calling from because he will not take your call unless he knows...","start":77.615,"end":82.815,"sentiment":"neutral","sentiment_score":-0.2750992196447709},{"text":"He's organized a 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he's requested a callback.","start":93.99,"end":95.85,"sentiment":"neutral","sentiment_score":-0.1273873195052147}],"sentiment":"neutral","sentiment_score":-0.1273873195052147,"channel":1,"num_words":5,"start":93.99,"end":95.85},{"sentences":[{"text":"Yes.","start":96.92,"end":97.42,"sentiment":"neutral","sentiment_score":-0.03345346450805664}],"sentiment":"neutral","sentiment_score":-0.03345346450805664,"channel":0,"num_words":1,"start":96.92,"end":97.42},{"sentences":[{"text":"Can you give me his verification code, please?","start":98.27288,"end":100.93288,"sentiment":"neutral","sentiment_score":-0.046847721096128225}],"sentiment":"neutral","sentiment_score":-0.046847721096128225,"channel":1,"num_words":8,"start":98.27288,"end":100.93288},{"sentences":[{"text":"One 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They are then transferred to Sequium Security where they speak to Sam and Mary, asking for Grant Belzar's availability and requesting a callback. They ask for his verification code and confirm that he knows where the customer is calling from."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Thank you for calling SecTroll Security. Please listen carefully as our options have recently changed. Press 1 for administration, sales, installation, and CCTV inquiries. Press 2 for the security monitoring center. Please hold a moment. Good morning. Sequium Security. Sam speaking. Yes, dear. Good morning. I'm looking for Grant Belzar. Guess what was your name? Mary from Vigilance AI. And what's it regarding, Mary? Just following up on the email we sent to him. Is he available? What email address did you use? Vigilance AI. No. No. Which email address did you use for here? Oh, one moment. For Grant. Direct email for Grant. It's grant@sectral.com.au. Yeah. Okay. And he'll... He knows exactly where you're calling from because he will not take your call unless he knows... He's organized a callback. Oh, So he sees you've he's organized not a available. callback? Yes. So he's requested a callback. Yes. Can you give me his verification code, please? One moment.","start_word":0,"end_word":158,"sentiment":"neutral","sentiment_score":-0.04917372390627861}],"average":{"sentiment":"neutral","sentiment_score":-0.049173723055621774}}}}