{"metadata":{"transaction_key":"deprecated","request_id":"019f3ec3-a4a3-7f32-9bb0-645aa22847b4","sha256":"e628eed0a8a11cb7ac90fb96ddd3503ee71fc66fe2124556d13b07d430f82d85","created":"2026-07-07T22:47:17.886Z","duration":8.711938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":33,"output_tokens":33},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":33,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hello. This is Peter Hanscomb. I'm sorry you've missed my call. I'll return your call as soon as possible. Thank you.","confidence":0.9975586,"words":[{"word":"hello","start":0.79999995,"end":1.1999999,"confidence":0.91381836,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.04432025924324989},{"word":"this","start":1.1999999,"end":1.4399999,"confidence":0.9980469,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.04416562616825104},{"word":"is","start":1.4399999,"end":1.68,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0399472638964653},{"word":"peter","start":1.68,"end":2.0,"confidence":0.9941406,"punctuated_word":"Peter","sentiment":"neutral","sentiment_score":0.03069772571325302},{"word":"hanscomb","start":2.0,"end":2.5,"confidence":0.78483075,"punctuated_word":"Hanscomb.","sentiment":"neutral","sentiment_score":0.05533115565776825},{"word":"i'm","start":2.8,"end":3.12,"confidence":0.99658203,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.30607491731643677},{"word":"sorry","start":3.12,"end":3.36,"confidence":1.0,"punctuated_word":"sorry","sentiment":"negative","sentiment_score":-0.41809022426605225},{"word":"you've","start":3.36,"end":3.6,"confidence":0.92944336,"punctuated_word":"you've","sentiment":"negative","sentiment_score":-0.5057008266448975},{"word":"missed","start":3.6,"end":3.9199998,"confidence":0.99902344,"punctuated_word":"missed","sentiment":"negative","sentiment_score":-0.5124048590660095},{"word":"my","start":3.9199998,"end":4.16,"confidence":0.99902344,"punctuated_word":"my","sentiment":"negative","sentiment_score":-0.5968680381774902},{"word":"call","start":4.16,"end":4.48,"confidence":0.9970703,"punctuated_word":"call.","sentiment":"negative","sentiment_score":-0.5575637817382812},{"word":"i'll","start":4.48,"end":4.72,"confidence":0.9550781,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.07254356890916824},{"word":"return","start":4.72,"end":5.12,"confidence":1.0,"punctuated_word":"return","sentiment":"neutral","sentiment_score":0.04525412619113922},{"word":"your","start":5.12,"end":5.2799997,"confidence":0.9951172,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.08000856637954712},{"word":"call","start":5.2799997,"end":5.7799997,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.014050409197807312},{"word":"as","start":6.3999996,"end":6.64,"confidence":0.8833008,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.08469419181346893},{"word":"soon","start":6.64,"end":6.8799996,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":0.1194661557674408},{"word":"as","start":6.8799996,"end":7.04,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.08285290002822876},{"word":"possible","start":7.04,"end":7.52,"confidence":1.0,"punctuated_word":"possible.","sentiment":"neutral","sentiment_score":0.09661991149187088},{"word":"thank","start":7.52,"end":7.7599998,"confidence":0.9838867,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7386110424995422},{"word":"you","start":7.7599998,"end":8.26,"confidence":0.9975586,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.39754366874694824}],"paragraphs":{"transcript":"\nHello. This is Peter Hanscomb. I'm sorry you've missed my call. I'll return your call as soon as possible. Thank you.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.79999995,"end":1.1999999,"sentiment":"neutral","sentiment_score":0.04432025924324989},{"text":"This is Peter Hanscomb.","start":1.1999999,"end":2.5,"sentiment":"neutral","sentiment_score":0.0425354428589344},{"text":"I'm sorry you've missed my call.","start":2.8,"end":4.48,"sentiment":"negative","sentiment_score":-0.48278377453486127},{"text":"I'll return your call as soon as possible.","start":4.48,"end":7.52,"sentiment":"neutral","sentiment_score":0.07092362642288208},{"text":"Thank you.","start":7.52,"end":8.26,"sentiment":"positive","sentiment_score":0.5680773556232452}],"sentiment":"neutral","sentiment_score":-0.04660461399526823,"num_words":21,"start":0.79999995,"end":8.26}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. This is Peter Hanscomb. I'm sorry you've missed my call. I'll return your call as soon as possible. Thank you.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.79999995,"end":1.1999999,"sentiment":"neutral","sentiment_score":0.04432025924324989},{"text":"This is Peter Hanscomb.","start":1.1999999,"end":2.5,"sentiment":"neutral","sentiment_score":0.0425354428589344},{"text":"I'm sorry you've missed my call.","start":2.8,"end":4.48,"sentiment":"negative","sentiment_score":-0.48278377453486127},{"text":"I'll return your call as soon as possible.","start":4.48,"end":7.52,"sentiment":"neutral","sentiment_score":0.07092362642288208},{"text":"Thank you.","start":7.52,"end":8.26,"sentiment":"positive","sentiment_score":0.5680773556232452}],"sentiment":"neutral","sentiment_score":-0.04660461399526823,"channel":1,"num_words":21,"start":0.79999995,"end":8.26}]},"summary":{"result":"success","short":"Hello. This is Peter Hanscomb. I'm sorry you've missed my call. I'll return your call as soon as possible. Thank you."},"intents":{"segments":[{"text":"Thank you.","start_word":19,"end_word":20,"intents":[{"intent":"Return call","confidence_score":0.44685763}]}]},"sentiments":{"segments":[{"text":"Hello. This is Peter Hanscomb.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.04618057608604431},{"text":"I'm sorry you've missed my call.","start_word":5,"end_word":10,"sentiment":"negative","sentiment_score":-0.4616197943687439},{"text":"I'll return your call as soon as possible.","start_word":11,"end_word":18,"sentiment":"neutral","sentiment_score":0.07355418056249619},{"text":"Thank you.","start_word":19,"end_word":20,"sentiment":"positive","sentiment_score":0.644095778465271}],"average":{"sentiment":"neutral","sentiment_score":-0.059605750170621}}}}