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So I'm just trying to log in to the access line. I went to the the connection email just to set up password and whatever else for access line. I've done all that, saved it to my Keeper account, and it says your account has been locked. We've temporarily locked your account after too many failed attempts to sign in. What do I do? And I literally just just did it. Yep. And just to confirm, we've got three AMXs on that account, possibly gonna be four. So that is two of my myself and my business partner. We both got an AMX out on the OP Financial, but then I've also got one on your employee called Kylie Dodd, and he's probably gonna have another one for an employee called Racing Lion. Now with AccessLine, can we essentially transfer and pay from any of those cards? Or yeah. Correct. Yeah. Gotcha. Yep. Understood. Understood. That's perfect. That's exactly what we need. 11/04/1990. And when we did the application, I think my business partner signed under my name, maybe. So I think there's been a bit of kind of a mix up or something. I don't know. I don't know. I don't know. But Not a problem. Thank you. I'm on the phone access line now. They're sending me a lot of we're Okay. I'm looking for the account. I paid for a table of plugs I'm not using and not do it. Yeah. Correct. Exactly. What do you wanna do? Do you think that would be fucking nice? I don't I don't know. Just say no. Yes. I'm not yeah. I need to call them out to this anymore. I know. This is if we go to lunch, then come back and push the budget. Oh, no. I understand. Yeah. Yes. Thank you. Not a problem. Thank you. And can I confirm that the user login is corporate at Oaktree Financial? Beautiful. Beautiful. Beautiful. Beautiful. Reset your password. Okay. New password. Let's use a key. Cool. Cool. Yay. Success. Log in. Security code sent to my text message. Yep. Uh-huh. Spectacular. Okay. I'm in. Amazing. Let me just have a look. So let's just see how this thing works. So is there any way that I can add an extra contact number to receive the code? Got you. Got you. Okay. Not a problem at all. Thank you so much for your time. I really appreciate it. Thank you. See you. See you. Bye. 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there. Yes. I can hear you. How are you? Hello.\n\nMy name is Sabarian Zata. Yep. So it's sevi@oaktreefinancial.com.au, and the business name is Oak Tree Financial. Yep. So I'm just trying to log in to the access line.\n\nI went to the the connection email just to set up password and whatever else for access line. I've done all that, saved it to my Keeper account, and it says your account has been locked. We've temporarily locked your account after too many failed attempts to sign in. What do I do? And I literally just just did it.\n\nYep. And just to confirm, we've got three AMXs on that account, possibly gonna be four. So that is two of my myself and my business partner. We both got an AMX out on the OP Financial, but then I've also got one on your employee called Kylie Dodd, and he's probably gonna have another one for an employee called Racing Lion. Now with AccessLine, can we essentially transfer and pay from any of those cards?\n\nOr yeah. Correct. Yeah. Gotcha. Yep.\n\nUnderstood. Understood. That's perfect. That's exactly what we need. 11/04/1990.\n\nAnd when we did the application, I think my business partner signed under my name, maybe. So I think there's been a bit of kind of a mix up or something. I don't know. I don't know. I don't know.\n\nBut Not a problem. Thank you. I'm on the phone access line now. They're sending me a lot of we're Okay. I'm looking for the account.\n\nI paid for a table of plugs I'm not using and not do it. Yeah. Correct. Exactly. What do you wanna do?\n\nDo you think that would be fucking nice? I don't I don't know. Just say no. Yes. I'm not yeah.\n\nI need to call them out to this anymore. I know. This is if we go to lunch, then come back and push the budget. Oh, no. I understand.\n\nYeah. Yes. Thank you. Not a problem. Thank you.\n\nAnd can I confirm that the user login is corporate at Oaktree Financial? Beautiful. Beautiful. Beautiful. Beautiful.\n\nReset your password. Okay. New password. Let's use a key. Cool.\n\nCool. Yay. Success. Log in. Security code sent to my text message.\n\nYep. Uh-huh. Spectacular. Okay. I'm in.\n\nAmazing. Let me just have a look. So let's just see how this thing works. So is there any way that I can add an extra contact number to receive the code? Got you.\n\nGot you. Okay. Not a problem at all. Thank you so much for your time. I really appreciate it.\n\nThank you. See you. See you. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Hey there.","start":42.445,"end":43.164997,"sentiment":"neutral","sentiment_score":0.020356296561658382},{"text":"Yes.","start":43.164997,"end":43.565,"sentiment":"neutral","sentiment_score":0.03923659771680832},{"text":"I can hear you.","start":43.565,"end":44.524998,"sentiment":"neutral","sentiment_score":0.0321808613371104},{"text":"How are you?","start":44.524998,"end":45.344997,"sentiment":"neutral","sentiment_score":0.09913210074106853},{"text":"Hello.","start":54.05,"end":54.37,"sentiment":"neutral","sentiment_score":0.00020126067101955417}],"sentiment":"neutral","sentiment_score":0.046024563552981075,"num_words":11,"start":42.445,"end":54.37},{"sentences":[{"text":"My name is Sabarian Zata.","start":54.37,"end":55.989998,"sentiment":"neutral","sentiment_score":-0.00034041423350572586},{"text":"Yep.","start":60.769997,"end":61.269997,"sentiment":"neutral","sentiment_score":0.0053674038499593735},{"text":"So it's 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sign in.","start":86.17,"end":90.225,"sentiment":"negative","sentiment_score":-0.44057029027205247},{"text":"What do I do?","start":90.225,"end":91.125,"sentiment":"neutral","sentiment_score":-0.23277704790234566},{"text":"And I literally just just did it.","start":92.225,"end":94.145,"sentiment":"neutral","sentiment_score":-0.029438093304634094}],"sentiment":"neutral","sentiment_score":-0.247318089629213,"num_words":60,"start":74.455,"end":94.145},{"sentences":[{"text":"Yep.","start":94.145,"end":94.645,"sentiment":"neutral","sentiment_score":0.044386591762304306},{"text":"And just to confirm, we've got three AMXs on that account, possibly gonna be four.","start":99.744995,"end":104.22,"sentiment":"neutral","sentiment_score":0.021950002387166025},{"text":"So that is two of my myself and my business partner.","start":104.380005,"end":107.76,"sentiment":"neutral","sentiment_score":0.014861027964136818},{"text":"We both got an AMX out on the OP Financial, but then I've also got one on your employee called Kylie Dodd, and he's probably gonna have another one for an employee called Racing Lion.","start":108.78,"end":119.285,"sentiment":"neutral","sentiment_score":0.04030969079051699},{"text":"Now with AccessLine, can we essentially transfer and pay from any of those cards?","start":119.505,"end":126.385,"sentiment":"neutral","sentiment_score":0.05374224670231342}],"sentiment":"neutral","sentiment_score":0.03553077061415503,"num_words":76,"start":94.145,"end":126.385},{"sentences":[{"text":"Or 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perfect.","start":143.695,"end":144.255,"sentiment":"positive","sentiment_score":0.68466916680336},{"text":"That's exactly what we need.","start":144.255,"end":145.63501,"sentiment":"positive","sentiment_score":0.6027611255645752},{"text":"11/04/1990.","start":162.65,"end":164.51,"sentiment":"neutral","sentiment_score":-0.001590882777236402}],"sentiment":"positive","sentiment_score":0.45002433644840495,"num_words":10,"start":142.49501,"end":164.51},{"sentences":[{"text":"And when we did the application, I think my business partner signed under my name, maybe.","start":169.05,"end":174.635,"sentiment":"neutral","sentiment_score":-0.02735945157473907},{"text":"So I think there's been a bit of kind of a mix up or something.","start":175.25499,"end":178.39499,"sentiment":"neutral","sentiment_score":-0.11410548488299052},{"text":"I don't know.","start":178.855,"end":180.375,"sentiment":"neutral","sentiment_score":-0.1052016814549764},{"text":"I don't 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account.","start":249.125,"end":254.825,"sentiment":"neutral","sentiment_score":-0.07866736277937889}],"sentiment":"neutral","sentiment_score":0.02305410225660755,"num_words":26,"start":182.06999,"end":254.825},{"sentences":[{"text":"I paid for a table of plugs I'm not using and not do it.","start":254.965,"end":259.305,"sentiment":"neutral","sentiment_score":-0.21576684606926783},{"text":"Yeah.","start":260.165,"end":260.485,"sentiment":"neutral","sentiment_score":-0.07338720560073853},{"text":"Correct.","start":260.485,"end":260.985,"sentiment":"neutral","sentiment_score":-0.06366349756717682},{"text":"Exactly.","start":261.205,"end":261.705,"sentiment":"neutral","sentiment_score":-0.0945652425289154},{"text":"What do you wanna do?","start":261.88998,"end":263.91,"sentiment":"neutral","sentiment_score":-0.1949746698141098}],"sentiment":"neutral","sentiment_score":-0.1921465972607786,"num_words":22,"start":254.965,"end":263.91},{"sentences":[{"text":"Do you think that would be fucking nice?","start":264.53,"end":266.63,"sentiment":"negative","sentiment_score":-0.4838050305843353},{"text":"I don't I don't know.","start":266.77,"end":267.73,"sentiment":"neutral","sentiment_score":-0.3160546481609344},{"text":"Just say no.","start":267.73,"end":268.29,"sentiment":"neutral","sentiment_score":-0.2850947181383769},{"text":"Yes.","start":268.29,"end":268.61,"sentiment":"neutral","sentiment_score":-0.1902620494365692},{"text":"I'm not yeah.","start":268.61,"end":269.25,"sentiment":"neutral","sentiment_score":-0.30858421325683594}],"sentiment":"negative","sentiment_score":-0.37110061645507814,"num_words":20,"start":264.53,"end":269.25},{"sentences":[{"text":"I need to call them out to this anymore.","start":269.25,"end":270.95,"sentiment":"negative","sentiment_score":-0.37497495942645603},{"text":"I know.","start":276.45,"end":276.855,"sentiment":"neutral","sentiment_score":-0.18421296030282974},{"text":"This is if we go to lunch, then come back and push the budget.","start":276.855,"end":284.635,"sentiment":"neutral","sentiment_score":-0.1883204739008631},{"text":"Oh, no.","start":284.935,"end":285.17502,"sentiment":"neutral","sentiment_score":-0.15255425870418549},{"text":"I understand.","start":285.17502,"end":285.915,"sentiment":"neutral","sentiment_score":-0.10702478140592575}],"sentiment":"neutral","sentiment_score":-0.2378912162164162,"num_words":29,"start":269.25,"end":285.915},{"sentences":[{"text":"Yeah.","start":286.05502,"end":286.55502,"sentiment":"neutral","sentiment_score":-0.029287122189998627},{"text":"Yes.","start":288.77502,"end":289.05,"sentiment":"neutral","sentiment_score":0.09681963920593262},{"text":"Thank you.","start":289.53,"end":290.27,"sentiment":"neutral","sentiment_score":0.1698790118098259},{"text":"Not a problem.","start":293.28998,"end":294.27,"sentiment":"neutral","sentiment_score":0.010007893045743307},{"text":"Thank 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password.","start":306.595,"end":307.795,"sentiment":"neutral","sentiment_score":0.1833964635928472},{"text":"Okay.","start":307.795,"end":308.195,"sentiment":"neutral","sentiment_score":0.07310721278190613},{"text":"New password.","start":308.195,"end":308.935,"sentiment":"neutral","sentiment_score":0.07527195662260056},{"text":"Let's use a key.","start":308.995,"end":310.055,"sentiment":"neutral","sentiment_score":0.09893871657550335},{"text":"Cool.","start":319.08002,"end":319.58002,"sentiment":"neutral","sentiment_score":0.28168338537216187}],"sentiment":"neutral","sentiment_score":0.13193443349816583,"num_words":11,"start":306.595,"end":319.58002},{"sentences":[{"text":"Cool.","start":321.16,"end":321.66,"sentiment":"neutral","sentiment_score":0.3031003475189209},{"text":"Yay.","start":321.80002,"end":322.28,"sentiment":"positive","sentiment_score":0.33508914709091187},{"text":"Success.","start":322.28,"end":322.78,"sentiment":"neutral","sentiment_score":0.24272605776786804},{"text":"Log in.","start":324.52002,"end":325.26,"sentiment":"neutral","sentiment_score":0.12365903705358505},{"text":"Security code sent to my text 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This call will be recorded for quality, training, and verification purposes, including anytime that the call is placed on hold. You will now be transferred to the first available representative. Can you hear me now? Hello? Oh, hi. This is Zaire Martin from AccessLine. Please be aware that this call is recorded for quality training and verification purposes. May I please have your first and last name? Oh, hi there. And kindly verify your email address and your full business name? Wonderful. Thank you so much. And, yes, how can I help? Okay. Let me help. Okay. Sure. Let me just pull up the records here. One second. Alright. Great question. Now with AccessLine, you'd be able to make a transaction to your suppliers, not to your other businesses, though. So it should be from your other suppliers. Okay. That's wonderful then. And, yep, let me just check here. Yeah, it's been locked out, so I would need to have this refreshed. Kindly verify your date of birth. Okay. Thank you. Okay. Right. But, yeah, all is good. It's approved now. I just need one quick moment. I'll be placing your call on hold for a quick moment. Okay? Thanks, Sabrina. Hold on. Gabrielle, thank you for holding. Yep. I've sent an email to reset the password. You should get that in a bit. Mhmm. Yes. Dot com dot a u. Okay. Perfect. Alright. Wonderful. Do you need any assistance? Yep. You can only have one phone number, though. So Oh, you're most welcome. Thank you so much as well. 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to American Express access line. This call will be recorded for quality, training, and verification purposes, including anytime that the call is placed on hold. You will now be transferred to the first available representative. Can you hear me now? Hello?\n\nOh, hi. This is Zaire Martin from AccessLine. Please be aware that this call is recorded for quality training and verification purposes. May I please have your first and last name? Oh, hi there.\n\nAnd kindly verify your email address and your full business name? Wonderful. Thank you so much. And, yes, how can I help? Okay.\n\nLet me help. Okay. Sure. Let me just pull up the records here. One second.\n\nAlright. Great question. Now with AccessLine, you'd be able to make a transaction to your suppliers, not to your other businesses, though. So it should be from your other suppliers. Okay.\n\nThat's wonderful then. And, yep, let me just check here. Yeah, it's been locked out, so I would need to have this refreshed. Kindly verify your date of birth. Okay.\n\nThank you. Okay. Right. But, yeah, all is good. It's approved now.\n\nI just need one quick moment. I'll be placing your call on hold for a quick moment. Okay? Thanks, Sabrina. Hold on.\n\nGabrielle, thank you for holding. Yep. I've sent an email to reset the password. You should get that in a bit. Mhmm.\n\nYes. Dot com dot a u. Okay. Perfect. Alright.\n\nWonderful. Do you need any assistance? Yep. You can only have one phone number, though. So Oh, you're most welcome.\n\nThank you so much as well. Cheers.","paragraphs":[{"sentences":[{"text":"Welcome to American Express access line.","start":0.32,"end":2.82,"sentiment":"neutral","sentiment_score":0.259922335545222},{"text":"This call will be recorded for quality, training, and verification purposes, including anytime that the call is placed on hold.","start":2.96,"end":10.9,"sentiment":"neutral","sentiment_score":0.03940627733245492},{"text":"You will now be transferred to the first available representative.","start":11.04,"end":13.94,"sentiment":"neutral","sentiment_score":0.01795013900846243},{"text":"Can you hear me now?","start":40.73,"end":41.61,"sentiment":"neutral","sentiment_score":-0.001387782022356987},{"text":"Hello?","start":41.61,"end":42.11,"sentiment":"neutral","sentiment_score":0.002127368003129959}],"sentiment":"neutral","sentiment_score":0.06005593828324761,"num_words":42,"start":0.32,"end":42.11},{"sentences":[{"text":"Oh, hi.","start":44.065002,"end":44.805,"sentiment":"neutral","sentiment_score":0.08961718901991844},{"text":"This is Zaire Martin from AccessLine.","start":44.945004,"end":46.805,"sentiment":"neutral","sentiment_score":0.06169118080288172},{"text":"Please be aware that this call is recorded for quality training and verification purposes.","start":47.025,"end":51.445,"sentiment":"neutral","sentiment_score":-0.06241786612996033},{"text":"May I please have your first and last name?","start":51.825,"end":53.845,"sentiment":"neutral","sentiment_score":-0.017280413665705256},{"text":"Oh, hi there.","start":57.309998,"end":58.109997,"sentiment":"neutral","sentiment_score":0.002209115462998549}],"sentiment":"neutral","sentiment_score":-0.013922501163666738,"num_words":34,"start":44.065002,"end":58.109997},{"sentences":[{"text":"And kindly verify your email address and your full business name?","start":58.109997,"end":61.89,"sentiment":"neutral","sentiment_score":0.00556026678532362},{"text":"Wonderful.","start":68.509995,"end":69.009995,"sentiment":"positive","sentiment_score":0.7264178991317749},{"text":"Thank you so much.","start":69.07,"end":70.03,"sentiment":"positive","sentiment_score":0.7633277773857117},{"text":"And, yes, how can I help?","start":70.03,"end":71.89,"sentiment":"neutral","sentiment_score":0.15393307929237685},{"text":"Okay.","start":91.87,"end":92.19,"sentiment":"neutral","sentiment_score":-0.057680271565914154}],"sentiment":"neutral","sentiment_score":0.2046439194565882,"num_words":23,"start":58.109997,"end":92.19},{"sentences":[{"text":"Let me help.","start":92.19,"end":93.090004,"sentiment":"neutral","sentiment_score":-0.0397960456709067},{"text":"Okay.","start":95.39,"end":95.79,"sentiment":"neutral","sentiment_score":0.06315425783395767},{"text":"Sure.","start":95.79,"end":96.11,"sentiment":"neutral","sentiment_score":0.07516886293888092},{"text":"Let me just pull up the records here.","start":96.11,"end":98.11,"sentiment":"neutral","sentiment_score":0.03747302759438753},{"text":"One second.","start":98.11,"end":98.93,"sentiment":"neutral","sentiment_score":0.02660278230905533}],"sentiment":"neutral","sentiment_score":0.024794984608888626,"num_words":15,"start":92.19,"end":98.93},{"sentences":[{"text":"Alright.","start":129.665,"end":130.145,"sentiment":"neutral","sentiment_score":0.1117207258939743},{"text":"Great question.","start":130.145,"end":130.965,"sentiment":"positive","sentiment_score":0.5244942009449005},{"text":"Now with AccessLine, you'd be able to make a transaction to your suppliers, not to your other businesses, though.","start":131.105,"end":139.745,"sentiment":"neutral","sentiment_score":0.10728644917866118},{"text":"So it should be from your other suppliers.","start":139.745,"end":142.645,"sentiment":"neutral","sentiment_score":0.01894253131467849},{"text":"Okay.","start":146.45,"end":146.95,"sentiment":"positive","sentiment_score":0.3742258250713349}],"sentiment":"neutral","sentiment_score":0.12015863670216452,"num_words":31,"start":129.665,"end":146.95},{"sentences":[{"text":"That's wonderful then.","start":147.09,"end":148.39,"sentiment":"positive","sentiment_score":0.5745890935262045},{"text":"And, yep, let me just check here.","start":148.61,"end":151.27,"sentiment":"neutral","sentiment_score":0.06274606766445297},{"text":"Yeah, it's been locked out, so I would need to have this refreshed.","start":152.77,"end":158.745,"sentiment":"neutral","sentiment_score":-0.04023303607335457},{"text":"Kindly verify your date of birth.","start":159.365,"end":162.185,"sentiment":"neutral","sentiment_score":-0.012140143662691116},{"text":"Okay.","start":166.005,"end":166.485,"sentiment":"neutral","sentiment_score":0.07293970882892609}],"sentiment":"neutral","sentiment_score":0.054668637737631795,"num_words":30,"start":147.09,"end":166.485},{"sentences":[{"text":"Thank you.","start":166.485,"end":167.305,"sentiment":"neutral","sentiment_score":0.22289466857910156},{"text":"Okay.","start":180.17,"end":180.67,"sentiment":"neutral","sentiment_score":-0.0567847341299057},{"text":"Right.","start":185.22499,"end":185.465,"sentiment":"neutral","sentiment_score":-0.016606265679001808},{"text":"But, yeah, all is good.","start":185.465,"end":186.905,"sentiment":"neutral","sentiment_score":0.17287469804286956},{"text":"It's approved now.","start":186.905,"end":188.205,"sentiment":"neutral","sentiment_score":0.2653758724530538}],"sentiment":"neutral","sentiment_score":0.1694082870769004,"num_words":12,"start":166.485,"end":188.205},{"sentences":[{"text":"I just need one quick moment.","start":188.58499,"end":189.94499,"sentiment":"neutral","sentiment_score":0.05956343002617359},{"text":"I'll be placing your call on hold for a quick moment.","start":189.94499,"end":192.185,"sentiment":"neutral","sentiment_score":0.02951363440264355},{"text":"Okay?","start":192.185,"end":192.685,"sentiment":"neutral","sentiment_score":0.039276160299777985},{"text":"Thanks, Sabrina.","start":194.425,"end":195.325,"sentiment":"positive","sentiment_score":0.45167218148708344},{"text":"Hold on.","start":195.465,"end":196.285,"sentiment":"neutral","sentiment_score":0.045261889696121216}],"sentiment":"neutral","sentiment_score":0.07796249369328673,"num_words":22,"start":188.58499,"end":196.285},{"sentences":[{"text":"Gabrielle, thank you for holding.","start":287.37003,"end":289.23,"sentiment":"neutral","sentiment_score":0.10341738611459732},{"text":"Yep.","start":289.85,"end":290.25,"sentiment":"neutral","sentiment_score":0.03870953619480133},{"text":"I've sent an email to reset the password.","start":290.25,"end":292.91,"sentiment":"neutral","sentiment_score":0.0116771359462291},{"text":"You should get that in a bit.","start":293.13,"end":294.91,"sentiment":"neutral","sentiment_score":-0.008847718792302268},{"text":"Mhmm.","start":295.13,"end":295.63,"sentiment":"neutral","sentiment_score":0.06876860558986664}],"sentiment":"neutral","sentiment_score":0.029820369471880524,"num_words":22,"start":287.37003,"end":295.63},{"sentences":[{"text":"Yes.","start":301.645,"end":302.125,"sentiment":"neutral","sentiment_score":0.01276740524917841},{"text":"Dot com dot a u.","start":302.125,"end":303.345,"sentiment":"neutral","sentiment_score":0.013396209850907326},{"text":"Okay.","start":324.395,"end":324.875,"sentiment":"neutral","sentiment_score":0.1288820207118988},{"text":"Perfect.","start":324.875,"end":325.375,"sentiment":"neutral","sentiment_score":0.2128413617610931},{"text":"Alright.","start":339.36002,"end":339.86002,"sentiment":"neutral","sentiment_score":0.19733195006847384}],"sentiment":"neutral","sentiment_score":0.06875597633835343,"num_words":9,"start":301.645,"end":339.86002},{"sentences":[{"text":"Wonderful.","start":340.08002,"end":340.58002,"sentiment":"neutral","sentiment_score":0.3107762932777405},{"text":"Do you need any assistance?","start":341.2,"end":342.58002,"sentiment":"neutral","sentiment_score":0.11715493500232696},{"text":"Yep.","start":349.28,"end":349.78,"sentiment":"neutral","sentiment_score":0.05640379711985588},{"text":"You can only have one phone number, though.","start":358.025,"end":360.345,"sentiment":"neutral","sentiment_score":-0.027117810444906354},{"text":"So Oh, you're most welcome.","start":360.345,"end":370.19,"sentiment":"positive","sentiment_score":0.6302098147571087}],"sentiment":"neutral","sentiment_score":0.1943530677817762,"num_words":20,"start":340.08002,"end":370.19},{"sentences":[{"text":"Thank you so much as well.","start":370.19,"end":371.65002,"sentiment":"positive","sentiment_score":0.7576627433300018},{"text":"Cheers.","start":371.95,"end":372.45,"sentiment":"positive","sentiment_score":0.5120019316673279}],"sentiment":"positive","sentiment_score":0.7225683416639056,"num_words":7,"start":370.19,"end":372.45}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to American Express access line. This call will be recorded for quality, training, and verification purposes, including anytime that the call is placed on hold. You will now be transferred to the first available representative. Can you hear me now? Hello?\n\nChannel 0: Hey there. Yes. I can hear\n\nChannel 1: Oh,\n\nChannel 0: you.\n\nChannel 1: hi.\n\nChannel 0: How are you?\n\nChannel 1: This is Zaire Martin from AccessLine. Please be aware that this call is recorded for quality training and verification purposes. May I please have your first and last name?\n\nChannel 0: Hello. My name is Sabarian Zata.\n\nChannel 1: Oh, hi there. And kindly verify your email address and your full\n\nChannel 0: Yep.\n\nChannel 1: business name?\n\nChannel 0: So it's sevi@oaktreefinancial.com.au, and the business name is Oak Tree Financial.\n\nChannel 1: Wonderful. Thank you so much. And, yes,\n\nChannel 0: Yep.\n\nChannel 1: how can I help?\n\nChannel 0: So I'm just trying to log in to the access line. I went to the the connection email just to set up password and whatever else for access line. I've done all that, saved it to my Keeper account, and it says your account has been locked. We've temporarily locked your account after too many failed attempts to sign in. What do I do?\n\nChannel 1: Okay. Let\n\nChannel 0: And\n\nChannel 1: me\n\nChannel 0: I\n\nChannel 1: help.\n\nChannel 0: literally just just did it. Yep.\n\nChannel 1: Okay. Sure. Let me just pull up the records here. One second.\n\nChannel 0: And just to confirm, we've got three AMXs on that account, possibly gonna be four. So that is two of my myself and my business partner. We both got an AMX out on the OP Financial, but then I've also got one on your employee called Kylie Dodd, and he's probably gonna have another one for an employee called Racing Lion. Now with AccessLine, can we essentially transfer and pay from any of those cards? Or\n\nChannel 1: Alright. Great question. Now with AccessLine, you'd be able to make a transaction to your suppliers, not\n\nChannel 0: yeah.\n\nChannel 1: to\n\nChannel 0: Correct.\n\nChannel 1: your other businesses, though. So it\n\nChannel 0: Yeah.\n\nChannel 1: should\n\nChannel 0: Gotcha.\n\nChannel 1: be from your other\n\nChannel 0: Yep.\n\nChannel 1: suppliers.\n\nChannel 0: Understood. Understood. That's perfect. That's exactly what we need.\n\nChannel 1: Okay. That's wonderful then. And, yep, let me just check here. Yeah, it's been locked out, so I would need to have this refreshed. Kindly verify your date of birth.\n\nChannel 0: 11/04/1990.\n\nChannel 1: Okay. Thank you.\n\nChannel 0: And when we did the application, I think my business partner signed under my name, maybe. So I think there's been a bit of kind of a mix up or something. I don't know.\n\nChannel 1: Okay.\n\nChannel 0: I don't know. I don't know. But\n\nChannel 1: Right. But, yeah, all is good. It's approved now. I just need one quick moment. I'll be placing your call on hold for a quick moment.\n\nOkay?\n\nChannel 0: Not a problem. Thank\n\nChannel 1: Thanks, Sabrina. Hold on.\n\nChannel 0: you. I'm on the phone access line now. They're sending me a lot of we're Okay. I'm looking for the account. I paid for a table of plugs I'm not using and not do it.\n\nYeah. Correct. Exactly. What do you wanna do? Do you think that would be fucking nice?\n\nI don't I don't know. Just say no. Yes. I'm not yeah. I need to call them out to this anymore.\n\nI know. This is if we go to lunch, then come back and push the budget. Oh, no. I understand. Yeah.\n\nChannel 1: Gabrielle, thank you for holding.\n\nChannel 0: Yes. Thank you.\n\nChannel 1: Yep. I've sent an email to reset the password. You\n\nChannel 0: Not\n\nChannel 1: should\n\nChannel 0: a\n\nChannel 1: get\n\nChannel 0: problem.\n\nChannel 1: that in a bit.\n\nChannel 0: Thank\n\nChannel 1: Mhmm.\n\nChannel 0: you. And can I confirm that the user login is corporate at Oaktree Financial?\n\nChannel 1: Yes. Dot com dot a u.\n\nChannel 0: Beautiful. Beautiful. Beautiful. Beautiful. Reset your password.\n\nOkay. New password. Let's use a key. Cool. Cool.\n\nYay. Success.\n\nChannel 1: Okay.\n\nChannel 0: Log in.\n\nChannel 1: Perfect.\n\nChannel 0: Security code sent to my text message. Yep. Uh-huh. Spectacular. Okay.\n\nI'm in.\n\nChannel 1: Alright. Wonderful. Do you need any\n\nChannel 0: Amazing.\n\nChannel 1: assistance?\n\nChannel 0: Let me just have a look. So let's just see how this thing works. So\n\nChannel 1: Yep.\n\nChannel 0: is there any way that I can add an extra contact number to receive the code?\n\nChannel 1: You can only have one phone number, though.\n\nChannel 0: Got\n\nChannel 1: So\n\nChannel 0: you. Got you. Okay. Not a problem at all. Thank you so much for your time.\n\nI really appreciate it.\n\nChannel 1: Oh, you're most welcome. Thank you\n\nChannel 0: Thank\n\nChannel 1: so much\n\nChannel 0: you.\n\nChannel 1: as well.\n\nChannel 0: See you. See you. Bye.\n\nChannel 1: Cheers.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Welcome to American Express access line.","start":0.32,"end":2.82,"sentiment":"neutral","sentiment_score":0.259922335545222},{"text":"This call will be recorded for quality, training, and verification purposes, including anytime that the call is placed on hold.","start":2.96,"end":10.9,"sentiment":"neutral","sentiment_score":0.03940627733245492},{"text":"You will now be transferred to the first available representative.","start":11.04,"end":13.94,"sentiment":"neutral","sentiment_score":0.01795013900846243},{"text":"Can you hear me now?","start":40.73,"end":41.61,"sentiment":"neutral","sentiment_score":-0.001387782022356987},{"text":"Hello?","start":41.61,"end":42.11,"sentiment":"neutral","sentiment_score":0.002127368003129959}],"sentiment":"neutral","sentiment_score":0.06005593828324761,"channel":1,"num_words":42,"start":0.32,"end":42.11},{"sentences":[{"text":"Hey there.","start":42.445,"end":43.164997,"sentiment":"neutral","sentiment_score":0.020356296561658382},{"text":"Yes.","start":43.164997,"end":43.565,"sentiment":"neutral","sentiment_score":0.03923659771680832},{"text":"I can 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you?","start":44.524998,"end":45.344997,"sentiment":"neutral","sentiment_score":0.09913210074106853}],"sentiment":"neutral","sentiment_score":0.09913210074106853,"channel":0,"num_words":3,"start":44.524998,"end":45.344997},{"sentences":[{"text":"This is Zaire Martin from AccessLine.","start":44.945004,"end":46.805,"sentiment":"neutral","sentiment_score":0.06169118080288172},{"text":"Please be aware that this call is recorded for quality training and verification purposes.","start":47.025,"end":51.445,"sentiment":"neutral","sentiment_score":-0.06241786612996033},{"text":"May I please have your first and last name?","start":51.825,"end":53.845,"sentiment":"neutral","sentiment_score":-0.017280413665705256}],"sentiment":"neutral","sentiment_score":-0.022731957379086263,"channel":1,"num_words":29,"start":44.945004,"end":53.845},{"sentences":[{"text":"Hello.","start":54.05,"end":54.37,"sentiment":"neutral","sentiment_score":0.00020126067101955417},{"text":"My name is Sabarian Zata.","start":54.37,"end":55.989998,"sentiment":"neutral","sentiment_score":-0.00034041423350572586}],"sentiment":"neutral","sentiment_score":-0.00025013508275151253,"channel":0,"num_words":6,"start":54.05,"end":55.989998},{"sentences":[{"text":"Oh, hi there.","start":57.309998,"end":58.109997,"sentiment":"neutral","sentiment_score":0.002209115462998549},{"text":"And kindly verify your email address and your full","start":58.109997,"end":60.989998,"sentiment":"neutral","sentiment_score":0.006572656229966217}],"sentiment":"neutral","sentiment_score":0.0054817710382242995,"channel":1,"num_words":12,"start":57.309998,"end":60.989998},{"sentences":[{"text":"Yep.","start":60.769997,"end":61.269997,"sentiment":"neutral","sentiment_score":0.0053674038499593735}],"sentiment":"neutral","sentiment_score":0.0053674038499593735,"channel":0,"num_words":1,"start":60.769997,"end":61.269997},{"sentences":[{"text":"business name?","start":60.989998,"end":61.89,"sentiment":"neutral","sentiment_score":0.0010045142844319344}],"sentiment":"neutral","sentiment_score":0.0010045142844319344,"channel":1,"num_words":2,"start":60.989998,"end":61.89},{"sentences":[{"text":"So it's sevi@oaktreefinancial.com.au, and the business name is Oak Tree Financial.","start":62.21,"end":67.435,"sentiment":"neutral","sentiment_score":0.02796736037866636}],"sentiment":"neutral","sentiment_score":0.02796736037866636,"channel":0,"num_words":11,"start":62.21,"end":67.435},{"sentences":[{"text":"Wonderful.","start":68.509995,"end":69.009995,"sentiment":"positive","sentiment_score":0.7264178991317749},{"text":"Thank you so much.","start":69.07,"end":70.03,"sentiment":"positive","sentiment_score":0.7633277773857117},{"text":"And, yes,","start":70.03,"end":70.69,"sentiment":"neutral","sentiment_score":0.20174968242645264}],"sentiment":"positive","sentiment_score":0.5976040533610752,"channel":1,"num_words":7,"start":68.509995,"end":70.69},{"sentences":[{"text":"Yep.","start":70.535,"end":71.035,"sentiment":"neutral","sentiment_score":0.14896416664123535}],"sentiment":"neutral","sentiment_score":0.14896416664123535,"channel":0,"num_words":1,"start":70.535,"end":71.035},{"sentences":[{"text":"how can I help?","start":70.909996,"end":71.89,"sentiment":"neutral","sentiment_score":0.13002477772533894}],"sentiment":"neutral","sentiment_score":0.13002477772533894,"channel":1,"num_words":4,"start":70.909996,"end":71.89},{"sentences":[{"text":"So I'm just trying to log in to the access line.","start":72.135,"end":74.455,"sentiment":"neutral","sentiment_score":-0.1056949377737262},{"text":"I went to the the connection email just to set up password and whatever else for access 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do?","start":90.225,"end":91.125,"sentiment":"neutral","sentiment_score":-0.23277704790234566}],"sentiment":"neutral","sentiment_score":-0.24680723500205204,"channel":0,"num_words":64,"start":72.135,"end":91.125},{"sentences":[{"text":"Okay.","start":91.87,"end":92.19,"sentiment":"neutral","sentiment_score":-0.057680271565914154},{"text":"Let","start":92.19,"end":92.350006,"sentiment":"neutral","sentiment_score":-0.04961012303829193}],"sentiment":"neutral","sentiment_score":-0.05364519730210304,"channel":1,"num_words":2,"start":91.87,"end":92.350006},{"sentences":[{"text":"And","start":92.225,"end":92.465,"sentiment":"neutral","sentiment_score":-0.043107178062200546}],"sentiment":"neutral","sentiment_score":-0.043107178062200546,"channel":0,"num_words":1,"start":92.225,"end":92.465},{"sentences":[{"text":"me","start":92.350006,"end":92.590004,"sentiment":"neutral","sentiment_score":-0.06456522643566132}],"sentiment":"neutral","sentiment_score":-0.06456522643566132,"channel":1,"num_words":1,"start":92.350006,"end":92.590004},{"sentences":[{"text":"I","start":92.465,"end":92.625,"sentiment":"neutral","sentiment_score":-0.02278558164834976}],"sentiment":"neutral","sentiment_score":-0.02278558164834976,"channel":0,"num_words":1,"start":92.465,"end":92.625},{"sentences":[{"text":"help.","start":92.590004,"end":93.090004,"sentiment":"neutral","sentiment_score":-0.005212787538766861}],"sentiment":"neutral","sentiment_score":-0.005212787538766861,"channel":1,"num_words":1,"start":92.590004,"end":93.090004},{"sentences":[{"text":"literally just just did it.","start":92.625,"end":94.145,"sentiment":"neutral","sentiment_score":-0.02803477868437767},{"text":"Yep.","start":94.145,"end":94.645,"sentiment":"neutral","sentiment_score":0.044386591762304306}],"sentiment":"neutral","sentiment_score":-0.01596455027659734,"channel":0,"num_words":6,"start":92.625,"end":94.645},{"sentences":[{"text":"Okay.","start":95.39,"end":95.79,"sentiment":"neutral","sentiment_score":0.06315425783395767},{"text":"Sure.","start":95.79,"end":96.11,"sentiment":"neutral","sentiment_score":0.07516886293888092},{"text":"Let me just pull up the records here.","start":96.11,"end":98.11,"sentiment":"neutral","sentiment_score":0.03747302759438753},{"text":"One second.","start":98.11,"end":98.93,"sentiment":"neutral","sentiment_score":0.02660278230905533}],"sentiment":"neutral","sentiment_score":0.040942742178837456,"channel":1,"num_words":12,"start":95.39,"end":98.93},{"sentences":[{"text":"And just to confirm, we've got three AMXs on that account, possibly gonna be four.","start":99.744995,"end":104.22,"sentiment":"neutral","sentiment_score":0.021950002387166025},{"text":"So that is two of my myself and my business partner.","start":104.380005,"end":107.76,"sentiment":"neutral","sentiment_score":0.014861027964136818},{"text":"We both got an AMX out on the OP Financial, but then I've also got one on your employee called Kylie Dodd, and he's probably gonna have another one for an employee called Racing Lion.","start":108.78,"end":119.285,"sentiment":"neutral","sentiment_score":0.04030969079051699},{"text":"Now with AccessLine, can we essentially transfer and pay from any of those 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The agent, Zaire Martin, helped them reset their password and provided them with a new one. They also discussed updating their contact information and the agent provided instructions on how to do so."},"intents":{"segments":[{"text":"And, yes, Yep. how can I help?","start_word":120,"end_word":126,"intents":[{"intent":"Request assistance","confidence_score":0.118532754}]},{"text":"Now with AccessLine, you'd be able to make a transaction to your suppliers, not yeah. to Correct.","start_word":294,"end_word":310,"intents":[{"intent":"Request transaction","confidence_score":0.018454324}]},{"text":"I've sent an email to reset the password. You Not should a get problem.","start_word":548,"end_word":561,"intents":[{"intent":"Reset password","confidence_score":0.549663}]},{"text":"And can I confirm that the user login is corporate at Oaktree Financial? Yes.","start_word":569,"end_word":582,"intents":[{"intent":"Confirm corporate identity","confidence_score":0.030680493}]},{"text":"is there any way that I can add an extra contact number to receive the code?","start_word":647,"end_word":662,"intents":[{"intent":"Add extra contact number","confidence_score":0.052598055}]},{"text":"Thank you so much for your time. I really appreciate it.","start_word":682,"end_word":692,"intents":[{"intent":"Express gratitude","confidence_score":0.57731235}]}]},"sentiments":{"segments":[{"text":"Welcome to American Express access line. This call will be recorded for quality, training, and verification purposes, including anytime that the call is placed on hold. You will now be transferred to the first available representative. Can you hear me now? Hello? Hey there. Yes. I can hear Oh, you. hi. How are you? This is Zaire Martin from AccessLine. Please be aware that this call is recorded for quality training and verification purposes. May I please have your first and last name? Hello. My name is Sabarian Zata. Oh, hi there. And kindly verify your email address and your full Yep. business name? So it's sevi@oaktreefinancial.com.au, and the business name is Oak Tree Financial.","start_word":0,"end_word":114,"sentiment":"neutral","sentiment_score":0.026893820613622665},{"text":"Wonderful. Thank you so much.","start_word":115,"end_word":119,"sentiment":"positive","sentiment_score":0.7478404641151428},{"text":"And, yes, Yep. how can I help? So I'm just trying to log in to the access line. I went to the the connection email just to set up password and whatever else for access line. I've done all that, saved it to my Keeper account, and it says your account has been locked.","start_word":120,"end_word":173,"sentiment":"neutral","sentiment_score":-0.13282863795757294},{"text":"We've temporarily locked your account after too many failed attempts to sign in.","start_word":174,"end_word":186,"sentiment":"negative","sentiment_score":-0.4389629364013672},{"text":"What do I do? Okay. Let And me I help. literally just just did it. Yep. Okay. Sure. Let me just pull up the records here. One second. And just to confirm, we've got three AMXs on that account, possibly gonna be four. So that is two of my myself and my business partner. We both got an AMX out on the OP Financial, but then I've also got one on your employee called Kylie Dodd, and he's probably gonna have another one for an employee called Racing Lion. Now with AccessLine, can we essentially transfer and pay from any of those cards? Or Alright.","start_word":187,"end_word":291,"sentiment":"neutral","sentiment_score":0.02289579819355692},{"text":"Great question.","start_word":292,"end_word":293,"sentiment":"positive","sentiment_score":0.5067629814147949},{"text":"Now with AccessLine, you'd be able to make a transaction to your suppliers, not yeah. to Correct. your other businesses, though. So it Yeah. should Gotcha. be from your other Yep. suppliers. Understood. Understood.","start_word":294,"end_word":327,"sentiment":"neutral","sentiment_score":0.07082082331180573},{"text":"That's perfect. That's exactly what we need. Okay. That's wonderful then.","start_word":328,"end_word":338,"sentiment":"positive","sentiment_score":0.5905260443687439},{"text":"And, yep, let me just check here. Yeah, it's been locked out, so I would need to have this refreshed. Kindly verify your date of birth. 11/04/1990. Okay. Thank you. And when we did the application, I think my business partner signed under my name, maybe. So I think there's been a bit of kind of a mix up or something. I don't know. Okay. I don't know. I don't know. But Right. But, yeah, all is good. It's approved now. I just need one quick moment. I'll be placing your call on hold for a quick moment. Okay? Not a problem.","start_word":339,"end_word":440,"sentiment":"neutral","sentiment_score":0.005202997010201216},{"text":"Thank Thanks, Sabrina.","start_word":441,"end_word":443,"sentiment":"positive","sentiment_score":0.4327603876590729},{"text":"Hold on. you. I'm on the phone access line now. They're sending me a lot of we're Okay. I'm looking for the account. I paid for a table of plugs I'm not using and not do it. Yeah. Correct. Exactly. What do you wanna do?","start_word":444,"end_word":488,"sentiment":"neutral","sentiment_score":-0.09685378454159946},{"text":"Do you think that would be fucking nice?","start_word":489,"end_word":496,"sentiment":"negative","sentiment_score":-0.5055499076843262},{"text":"I don't I don't know. Just say no. Yes. I'm not yeah.","start_word":497,"end_word":508,"sentiment":"neutral","sentiment_score":-0.29174578189849854},{"text":"I need to call them out to this anymore.","start_word":509,"end_word":517,"sentiment":"negative","sentiment_score":-0.372136652469635},{"text":"I know. This is if we go to lunch, then come back and push the budget. Oh, no. I understand. Yeah. Gabrielle, thank you for holding. Yes. Thank you. Yep. I've sent an email to reset the password. You Not should a get problem. that in a bit. Thank Mhmm. you. And can I confirm that the user login is corporate at Oaktree Financial? Yes. Dot com dot a u. Beautiful.","start_word":518,"end_word":588,"sentiment":"neutral","sentiment_score":-0.013824675232172012},{"text":"Beautiful. Beautiful. Beautiful.","start_word":589,"end_word":591,"sentiment":"positive","sentiment_score":0.35206061601638794},{"text":"Reset your password. Okay. New password. Let's use a key. Cool. Cool.","start_word":592,"end_word":603,"sentiment":"neutral","sentiment_score":0.14743661880493164},{"text":"Yay.","start_word":604,"end_word":604,"sentiment":"positive","sentiment_score":0.33508914709091187},{"text":"Success. Okay. Log in. Perfect. Security code sent to my text message. Yep. Uh-huh. Spectacular. Okay. I'm in. Alright. Wonderful. Do you need any Amazing. assistance? Let me just have a look. So let's just see how this thing works. So Yep. is there any way that I can add an extra contact number to receive the code? You can only have one phone number, though. Got So you. Got you. Okay. Not a problem at all.","start_word":605,"end_word":681,"sentiment":"neutral","sentiment_score":0.1048710122704506},{"text":"Thank you so much for your time. I really appreciate it. Oh, you're most welcome. Thank you Thank so much you. as well. See you. See you.","start_word":682,"end_word":708,"sentiment":"positive","sentiment_score":0.6549964061489811},{"text":"Bye.","start_word":709,"end_word":709,"sentiment":"neutral","sentiment_score":0.3058178424835205},{"text":"Cheers.","start_word":710,"end_word":710,"sentiment":"positive","sentiment_score":0.5120019316673279},{"text":"Bye.","start_word":711,"end_word":711,"sentiment":"neutral","sentiment_score":0.2411470115184784}],"average":{"sentiment":"neutral","sentiment_score":0.0386535966900033}}}}