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What? Yeah. I know. What website did you go to? Did you go to Tyrola? Hi, Rula? Hello? Uh-huh. We didn't receive that order, to be honest with you. Which hire plus are you going which hire plus are you after? Which one? I know. I know. Which store are you talking about? Where do you want it okay. We didn't receive the order, to be honest with you. Did you did you make payment already? Yep. Yep. Okay. I think we didn't receive that, to be honest with you. It's not that it's not that we received yeah. So it must be a mistake that, you know, not you, the the the the the website did. Okay? So if you want it, you you can come down and order it from us. That's that's no problem. Are you from the area? Right? Two six You want you want a BFG. Right? Yep. Alright. I'm gonna call you back. I'll get your number, please? Yep. Yep. Yep. Yep. Alright. And your name, please? Ken BFG. Okay. Yep. No problem. Alright. I'll call you back. Thank you. Thank you. 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I just filled up online form, and I was looking for the quote. Email came back to me, but it doesn't tell anything about pricing or anything else. It's all terrain two six five six five r 17, and it was I think the tires that is fitted is 112T. Yeah. Two yeah. 26565R17. And the tire that I already got is one twelve t, but in the order, it already chosen 116 s for some reason. Online. It say BF Goodrich. I'll try in website, and then I go and choose your give me one moment. It says tire plus. Tire plus. But is it tire+.com.au? Hello? Okay. Affiliate online? The one I just said, 26565. Thomastown. Okay. I got a email here. I got an email, and it doesn't that's why I'm calling you because it's email came, but nothing. No quote. Nothing. Yeah. That's why I'm calling. Okay. Can you give me code? No. I'm at the moment in sunshine, but I just need code how much pricing. Can you tell me on our phone? Yeah. We are Goodrich. Yes. It's 043 20 27457. My name is Ken, and the tire I'm looking for is, as I said, 2656 for the R17 and 112T, I think. Alright. I'm waiting then. 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I just filled up online form, and I was looking for the quote. Email came back to me, but it doesn't tell anything about pricing or anything else. It's all terrain two six five six five r 17, and it was I think the tires that is fitted is 112T. Yeah.\n\nTwo yeah. 26565R17. And the tire that I already got is one twelve t, but in the order, it already chosen 116 s for some reason. Online. It say BF Goodrich.\n\nI'll try in website, and then I go and choose your give me one moment. It says tire plus. Tire plus. But is it tire+.com.au? Hello?\n\nOkay. Affiliate online? The one I just said, 26565. Thomastown. Okay.\n\nI got a email here. I got an email, and it doesn't that's why I'm calling you because it's email came, but nothing. No quote. Nothing. Yeah.\n\nThat's why I'm calling. Okay. Can you give me code? No. I'm at the moment in sunshine, but I just need code how much pricing.\n\nCan you tell me on our phone? Yeah. We are Goodrich. Yes. 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said, 2656 for the R17 and 112T, I think.","start":152.74,"end":160.88689,"sentiment":"neutral","sentiment_score":0.028441390657628126},{"text":"Alright.","start":163.58688,"end":163.90688,"sentiment":"neutral","sentiment_score":0.26604971289634705},{"text":"I'm waiting then.","start":163.90688,"end":164.88689,"sentiment":"neutral","sentiment_score":0.2719367444515228},{"text":"Thanks.","start":164.94688,"end":165.44688,"sentiment":"positive","sentiment_score":0.7487459182739258}],"sentiment":"neutral","sentiment_score":0.09097468366639481,"num_words":27,"start":152.74,"end":165.44688}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. I just filled up online form, and I was looking for the quote. Email came back to me, but it doesn't tell anything about pricing or anything else.\n\nChannel 0: Yeah. What's what's what's the Optima, actually?\n\nChannel 1: It's all terrain two six five six five r 17, and it was I think the tires\n\nChannel 0: Two\n\nChannel 1: that\n\nChannel 0: six\n\nChannel 1: is\n\nChannel 0: five\n\nChannel 1: fitted is 112T.\n\nChannel 0: six five 17. 260\n\nChannel 1: Yeah.\n\nChannel 0: 56\n\nChannel 1: Two\n\nChannel 0: 517.\n\nChannel 1: yeah. 26565R17.\n\nChannel 0: Yep.\n\nChannel 1: And\n\nChannel 0: And\n\nChannel 1: the\n\nChannel 0: what\n\nChannel 1: tire\n\nChannel 0: brand\n\nChannel 1: that\n\nChannel 0: are you\n\nChannel 1: I\n\nChannel 0: looking\n\nChannel 1: already\n\nChannel 0: for?\n\nChannel 1: got is one twelve t, but in the order, it already chosen 116 s for some reason.\n\nChannel 0: Where did you order it from?\n\nChannel 1: Online.\n\nChannel 0: On what what what what company online?\n\nChannel 1: It say BF\n\nChannel 0: What?\n\nChannel 1: Goodrich. I'll try\n\nChannel 0: Yeah.\n\nChannel 1: in\n\nChannel 0: I\n\nChannel 1: website,\n\nChannel 0: know.\n\nChannel 1: and then I go and choose\n\nChannel 0: What\n\nChannel 1: your\n\nChannel 0: website did you go to? Did you go to Tyrola?\n\nChannel 1: give me one moment. It says tire plus.\n\nChannel 0: Hi, Rula?\n\nChannel 1: Tire plus.\n\nChannel 0: Hello?\n\nChannel 1: But is it tire+.com.au?\n\nChannel 0: Uh-huh. We didn't receive that order, to be honest with you.\n\nChannel 1: Hello? Okay.\n\nChannel 0: Which\n\nChannel 1: Affiliate\n\nChannel 0: hire plus\n\nChannel 1: online?\n\nChannel 0: are you going which hire plus are you after? Which one?\n\nChannel 1: The one I just said, 26565.\n\nChannel 0: I know. I know. Which store are you talking about? Where do you want it\n\nChannel 1: Thomastown.\n\nChannel 0: okay. We didn't receive the order, to be honest with you. Did you did\n\nChannel 1: Okay.\n\nChannel 0: you make\n\nChannel 1: I got\n\nChannel 0: payment\n\nChannel 1: a email\n\nChannel 0: already?\n\nChannel 1: here. I got\n\nChannel 0: Yep.\n\nChannel 1: an email,\n\nChannel 0: Yep.\n\nChannel 1: and it doesn't that's why I'm calling you because it's email came, but nothing. No quote. Nothing.\n\nChannel 0: Okay.\n\nChannel 1: Yeah. That's why\n\nChannel 0: I\n\nChannel 1: I'm\n\nChannel 0: think\n\nChannel 1: calling.\n\nChannel 0: we didn't receive that, to be honest with you. It's not that it's not that\n\nChannel 1: Okay.\n\nChannel 0: we received yeah. So it must be a mistake that, you know, not you, the the the the the website did. Okay? So if you want it, you you can come down and order it from us. That's that's no problem.\n\nAre you\n\nChannel 1: Can\n\nChannel 0: from\n\nChannel 1: you give\n\nChannel 0: the\n\nChannel 1: me\n\nChannel 0: area?\n\nChannel 1: code?\n\nChannel 0: Right?\n\nChannel 1: No. I'm at the moment in sunshine, but I just need code how much pricing. Can you tell me on\n\nChannel 0: Two\n\nChannel 1: our\n\nChannel 0: six\n\nChannel 1: phone?\n\nChannel 0: You want you want a BFG. Right?\n\nChannel 1: Yeah. We are Goodrich. Yes.\n\nChannel 0: Yep. Alright. I'm gonna call you back. I'll get your number, please?\n\nChannel 1: It's 043\n\nChannel 0: Yep.\n\nChannel 1: 20\n\nChannel 0: Yep.\n\nChannel 1: 27457.\n\nChannel 0: Yep. Yep. Alright. And your name, please?\n\nChannel 1: My name is Ken, and\n\nChannel 0: Ken\n\nChannel 1: the tire I'm looking for is,\n\nChannel 0: BFG.\n\nChannel 1: as I said, 2656 for the R17\n\nChannel 0: Okay.\n\nChannel 1: and 112T, I think.\n\nChannel 0: Yep. No problem. Alright. I'll call you back. Thank you.\n\nChannel 1: Alright.\n\nChannel 0: Thank\n\nChannel 1: I'm\n\nChannel 0: you.\n\nChannel 1: waiting then. Thanks.\n\nChannel 0: Yep.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.68,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.06946723908185959},{"text":"I just filled up online form, and I was looking for the quote.","start":4.08,"end":10.099999,"sentiment":"neutral","sentiment_score":0.0960547634615348},{"text":"Email came back to me, but it doesn't tell anything about pricing or anything else.","start":10.559999,"end":15.825,"sentiment":"neutral","sentiment_score":-0.10880630935231844}],"sentiment":"neutral","sentiment_score":-0.010824671593205682,"channel":1,"num_words":29,"start":1.68,"end":15.825},{"sentences":[{"text":"Yeah.","start":16.074999,"end":16.314999,"sentiment":"neutral","sentiment_score":0.17366759479045868},{"text":"What's what's what's the Optima, 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The agent checked the customer's account and informed them that they did not receive the order and offered to order it from the customer. The customer provided their information and asked for a quote, to which the agent agreed and offered to call back with pricing information."},"intents":{"segments":[{"text":"I just filled up online form, and I was looking for the quote. Email came back to me, but it doesn't tell anything about pricing or anything else. Yeah.","start_word":1,"end_word":29,"intents":[{"intent":"Find and inquire about pricing","confidence_score":0.0009094657}]},{"text":"No quote. Nothing.","start_word":258,"end_word":260,"intents":[{"intent":"Request quote","confidence_score":0.29825068}]},{"text":"I'm at the moment in sunshine, but I just need code how much pricing.","start_word":338,"end_word":351,"intents":[{"intent":"Obtain pricing information","confidence_score":0.00020922002}]}]},"sentiments":{"segments":[{"text":"Hello. I just filled up online form, and I was looking for the quote. Email came back to me, but it doesn't tell anything about pricing or anything else. Yeah. What's what's what's the Optima, actually? It's all terrain two six five six five r 17, and it was I think the tires Two that six is five fitted is 112T. six five 17. 260 Yeah. 56 Two 517. yeah. 26565R17. Yep. And And the what tire brand that are you I looking already for? got is one twelve t, but in the order, it already chosen 116 s for some reason. Where did you order it from? Online. On what what what what company online? It say BF What? Goodrich. I'll try Yeah. in I website, know. and then I go and choose What your website did you go to? Did you go to Tyrola? give me one moment. It says tire plus. Hi, Rula? Tire plus. Hello? But is it tire+.com.au? Uh-huh.","start_word":0,"end_word":163,"sentiment":"neutral","sentiment_score":0.035765886306762695},{"text":"We didn't receive that order, to be honest with you.","start_word":164,"end_word":173,"sentiment":"negative","sentiment_score":-0.468833863735199},{"text":"Hello? Okay. Which Affiliate hire plus online? are you going which hire plus are you after? Which one? The one I just said, 26565. I know. I know. Which store are you talking about? Where do you want it Thomastown. okay.","start_word":174,"end_word":214,"sentiment":"neutral","sentiment_score":-0.06604771316051483},{"text":"We didn't receive the order, to be honest with you.","start_word":215,"end_word":224,"sentiment":"negative","sentiment_score":-0.43547323346138},{"text":"Did you did Okay. you make I got payment a email already? here. I got Yep. an email, Yep. and it doesn't that's why I'm calling you because it's email came, but nothing. No quote. Nothing. Okay. Yeah. That's why I I'm think calling. we didn't receive that, to be honest with you. It's not that it's not that Okay. we received yeah. So it must be a mistake that, you know, not you, the the the the the website did. Okay? So if you want it, you you can come down and order it from us.","start_word":225,"end_word":321,"sentiment":"neutral","sentiment_score":-0.08716612900655295},{"text":"That's that's no problem.","start_word":322,"end_word":325,"sentiment":"positive","sentiment_score":0.33720049262046814},{"text":"Are you Can from you give the me area? code? Right? No. I'm at the moment in sunshine, but I just need code how much pricing. Can you tell me on Two our six phone? You want you want a BFG. Right? Yeah. We are Goodrich. Yes. Yep. Alright. I'm gonna call you back. I'll get your number, please? It's 043 Yep. 20 Yep. 27457. Yep. Yep. Alright. And your name, please? My name is Ken, and Ken the tire I'm looking for is, BFG. as I said, 2656 for the R17 Okay. and 112T, I think. Yep. No problem. Alright. I'll call you back.","start_word":326,"end_word":430,"sentiment":"neutral","sentiment_score":0.048807594925165176},{"text":"Thank you.","start_word":431,"end_word":432,"sentiment":"positive","sentiment_score":0.4436943233013153},{"text":"Alright.","start_word":433,"end_word":433,"sentiment":"neutral","sentiment_score":0.26604971289634705},{"text":"Thank I'm you.","start_word":434,"end_word":436,"sentiment":"positive","sentiment_score":0.3618602156639099},{"text":"waiting then.","start_word":437,"end_word":438,"sentiment":"neutral","sentiment_score":0.21068637073040009},{"text":"Thanks. Yep.","start_word":439,"end_word":440,"sentiment":"positive","sentiment_score":0.521382749080658}],"average":{"sentiment":"neutral","sentiment_score":-0.0016380784061652944}}}}