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So right now, we do have two routers available, which is you can also check this on our website, which is the Airtel Gaming k seven Wi Fi six and the Airtel Performance Wi Fi seven dual band. It's the Ertel gaming k seven five five six plus dual band. Yeah. Sure. So for the price, $219.95. Are you sure you don't want to try the your router first? Just to make sure. Okay. Yeah. It's 219.95. That's our cheapest one. Yeah. Actually, the you can keep the router then since this one time purchase only. You can use this router with a different provider where you'll be switching. Mhmm. Yeah. I'll inform our accounts department regarding this router for you for them to send you an invoice. Then you'll be receiving an invoice. Then once the payment is settled, we'll then send the router. So the router usually takes three to five business days via standard postage, but we do also have express postage, which is one to three business days. For the Yep. As long as it's compatible with optic fiber upgrade connection. Can I recommend the router? Hang on. Let me just send you the email. Is this email active, the one that you provided, which yeah. Prohit.car@.com? Okay. Is it okay if I put you on hold? Let me just send you an email. Okay? Hang on. Hello, Prawhit? Yeah. We just sent an email. Have you received it? Okay. Hello, Rohit? Yeah. Can you hear me? Yeah. So we're not going to proceed yet with the with invoicing you with the router to check it first. Sure. Okay. Sure. Just give us a callback so we can through the setup, if ever. Or if we'll be issuing an inverter router. Mhmm. Okay. Welcome. Bye. 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Good afternoon. This is Maureen, Ertel. Yeah. Mhmm.\n\nYeah. We do offer a router. Hang on. Let me do this. So right now, we do have two routers available, which is you can also check this on our website, which is the Airtel Gaming k seven Wi Fi six and the Airtel Performance Wi Fi seven dual band.\n\nIt's the Ertel gaming k seven five five six plus dual band. Yeah. Sure. So for the price, $219.95. Are you sure you don't want to try the your router first?\n\nJust to make sure. Okay. Yeah. It's 219.95. That's our cheapest one.\n\nYeah. Actually, the you can keep the router then since this one time purchase only. You can use this router with a different provider where you'll be switching. Mhmm. Yeah.\n\nI'll inform our accounts department regarding this router for you for them to send you an invoice. Then you'll be receiving an invoice. Then once the payment is settled, we'll then send the router. So the router usually takes three to five business days via standard postage, but we do also have express postage, which is one to three business days. For the Yep.\n\nAs long as it's compatible with optic fiber upgrade connection. Can I recommend the router? Hang on. Let me just send you the email. Is this email active, the one that you provided, which yeah.\n\nProhit.car@.com? Okay. Is it okay if I put you on hold? Let me just send you an email. Okay?\n\nHang on. Hello, Prawhit? Yeah. We just sent an email. Have you received it?\n\nOkay. Hello, Rohit? Yeah. Can you hear me? Yeah.\n\nSo we're not going to proceed yet with the with invoicing you with the router to check it first. Sure. Okay. Sure. Just give us a callback so we can through the setup, if ever.\n\nOr if we'll be issuing an inverter router. Mhmm. Okay. Welcome. Bye.\n\nHave a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.1999999,"end":1.52,"sentiment":"neutral","sentiment_score":0.14842668175697327},{"text":"Good afternoon.","start":1.52,"end":2.24,"sentiment":"positive","sentiment_score":0.36765728890895844},{"text":"This is Maureen, Ertel.","start":2.24,"end":4.18,"sentiment":"neutral","sentiment_score":0.2103155218064785},{"text":"Yeah.","start":4.7999997,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.11997411400079729},{"text":"Mhmm.","start":6.72,"end":7.22,"sentiment":"neutral","sentiment_score":-0.2331312596797943}],"sentiment":"neutral","sentiment_score":0.17909402234686744,"num_words":9,"start":1.1999999,"end":7.22},{"sentences":[{"text":"Yeah.","start":16.915,"end":17.315,"sentiment":"neutral","sentiment_score":0.056342508643865585},{"text":"We do offer a router.","start":17.315,"end":19.255001,"sentiment":"neutral","sentiment_score":0.13378294855356215},{"text":"Hang 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band.","start":39.455,"end":45.315002,"sentiment":"neutral","sentiment_score":-0.004830836163212855},{"text":"Yeah.","start":48.495,"end":48.975,"sentiment":"neutral","sentiment_score":0.022506508976221085},{"text":"Sure.","start":48.975,"end":49.475,"sentiment":"neutral","sentiment_score":0.04251795634627342},{"text":"So for the price, $219.95.","start":49.535,"end":53.955,"sentiment":"neutral","sentiment_score":0.03808076903223991},{"text":"Are you sure you don't want to try the your router first?","start":55.73,"end":59.27,"sentiment":"neutral","sentiment_score":-0.2274517926077048}],"sentiment":"neutral","sentiment_score":-0.0816762333795909,"num_words":31,"start":39.455,"end":59.27},{"sentences":[{"text":"Just to make 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different provider where you'll be switching.","start":89.78,"end":94.44,"sentiment":"neutral","sentiment_score":0.005666342438556827},{"text":"Mhmm.","start":96.59499,"end":97.09499,"sentiment":"neutral","sentiment_score":0.02499488927423954},{"text":"Yeah.","start":103.395,"end":103.895,"sentiment":"neutral","sentiment_score":0.09790883958339693}],"sentiment":"neutral","sentiment_score":0.01596447351233413,"num_words":30,"start":82.82,"end":103.895},{"sentences":[{"text":"I'll inform our accounts department regarding this router for you for them to send you an invoice.","start":105.075,"end":110.295,"sentiment":"neutral","sentiment_score":0.10445930764955633},{"text":"Then you'll be receiving an invoice.","start":110.97,"end":112.89,"sentiment":"neutral","sentiment_score":0.08529647563894589},{"text":"Then once the payment is settled, we'll then send the router.","start":112.89,"end":116.03001,"sentiment":"neutral","sentiment_score":0.05800264057787982},{"text":"So the router usually takes three to five business days via standard postage, but we do also have express postage, which is one to three business days.","start":116.490005,"end":128.45499,"sentiment":"neutral","sentiment_score":0.045973120740166414},{"text":"For the Yep.","start":129.715,"end":135.495,"sentiment":"neutral","sentiment_score":0.08379271253943443}],"sentiment":"neutral","sentiment_score":0.06903544574743137,"num_words":64,"start":105.075,"end":135.495},{"sentences":[{"text":"As long as it's compatible with optic fiber upgrade connection.","start":135.555,"end":139.735,"sentiment":"neutral","sentiment_score":0.12820525839924812},{"text":"Can I recommend the router?","start":141.4,"end":142.94,"sentiment":"neutral","sentiment_score":0.15152724385261535},{"text":"Hang on.","start":150.44,"end":150.84,"sentiment":"neutral","sentiment_score":0.02355312928557396},{"text":"Let me just send you the email.","start":150.84,"end":153.42,"sentiment":"neutral","sentiment_score":0.030253265585218157},{"text":"Is this email active, the one that you provided, which yeah.","start":155.405,"end":163.66501,"sentiment":"neutral","sentiment_score":0.048116647553714836}],"sentiment":"neutral","sentiment_score":0.08079574411468847,"num_words":35,"start":135.555,"end":163.66501},{"sentences":[{"text":"Prohit.car@.com?","start":163.965,"end":166.225,"sentiment":"neutral","sentiment_score":0.02679254859685898},{"text":"Okay.","start":167.82,"end":168.32,"sentiment":"neutral","sentiment_score":0.018733561038970947},{"text":"Is it okay if I put you on hold?","start":168.7,"end":170.22,"sentiment":"neutral","sentiment_score":-0.0034115776005718443},{"text":"Let me just send you an email.","start":170.22,"end":173.66,"sentiment":"neutral","sentiment_score":0.05308148344712598},{"text":"Okay?","start":173.66,"end":173.9,"sentiment":"neutral","sentiment_score":0.03421294689178467}],"sentiment":"neutral","sentiment_score":0.02213711801328157,"num_words":19,"start":163.965,"end":173.9},{"sentences":[{"text":"Hang on.","start":173.9,"end":174.64,"sentiment":"neutral","sentiment_score":0.019074848853051662},{"text":"Hello, Prawhit?","start":237.895,"end":238.715,"sentiment":"neutral","sentiment_score":0.03425626456737518},{"text":"Yeah.","start":240.215,"end":240.535,"sentiment":"neutral","sentiment_score":0.03390408307313919},{"text":"We just sent an email.","start":240.535,"end":241.895,"sentiment":"neutral","sentiment_score":0.04846173450350762},{"text":"Have you received it?","start":241.895,"end":242.955,"sentiment":"neutral","sentiment_score":0.03308604285120964}],"sentiment":"neutral","sentiment_score":0.03680136813116925,"num_words":14,"start":173.9,"end":242.955},{"sentences":[{"text":"Okay.","start":245.735,"end":246.235,"sentiment":"neutral","sentiment_score":0.05725269392132759},{"text":"Hello, Rohit?","start":275.425,"end":276.565,"sentiment":"neutral","sentiment_score":0.06087640859186649},{"text":"Yeah.","start":277.88,"end":278.28,"sentiment":"neutral","sentiment_score":0.028147274628281593},{"text":"Can you hear me?","start":278.28,"end":279.26,"sentiment":"neutral","sentiment_score":0.006903109606355429},{"text":"Yeah.","start":280.6,"end":281.1,"sentiment":"neutral","sentiment_score":-0.010805347934365273}],"sentiment":"neutral","sentiment_score":0.024884430691599846,"num_words":9,"start":245.735,"end":281.1},{"sentences":[{"text":"So we're not going to proceed yet with the with invoicing you with the router to check it 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router.","start":296.635,"end":301.135,"sentiment":"neutral","sentiment_score":0.11609437316656113},{"text":"Mhmm.","start":305.27502,"end":305.435,"sentiment":"neutral","sentiment_score":0.16225957870483398},{"text":"Okay.","start":305.435,"end":305.935,"sentiment":"neutral","sentiment_score":0.18377256393432617},{"text":"Welcome.","start":306.49286,"end":306.99286,"sentiment":"neutral","sentiment_score":0.27368664741516113},{"text":"Bye.","start":307.05286,"end":307.21286,"sentiment":"neutral","sentiment_score":0.1631239652633667}],"sentiment":"neutral","sentiment_score":0.14263314505418143,"num_words":12,"start":296.635,"end":307.21286},{"sentences":[{"text":"Have a great day.","start":307.21286,"end":308.19287,"sentiment":"positive","sentiment_score":0.779422327876091}],"sentiment":"positive","sentiment_score":0.779422327876091,"num_words":4,"start":307.21286,"end":308.19287}]}}]},{"alternatives":[{"transcript":"Hi, Marie. It's, Projit. I think my, modem probably isn't compatible with, the system in my house, so I might need to request one from you guys. Is that possible? Yep. What was the first one again? Sorry. Yeah. Could I get that first one? I don't think it it will be com it won't be compatible, I think, with the the system they have there. So sorry. It's do you say it's $2,200 on the on top? Alright. And is that and when I at the end of my service, when I return it, do I get any money back, or do I keep the router, or how does that work? Okay. Right. Okay. Right. Okay. I see. Can I order through my account on the website? Or how how do I do that? Okay. Okay. Right. If I need it faster, am I able to buy one myself and then connect it? Okay. And is there a recommended one that I can or, like, information about where I can find the recommended ones? Yeah. Yeah. The one that should be on my account already. Yep. Yeah. That's fine. He prevailed. Hello? Let me just check. Yeah. I've got it. Alright. Perfect. I'll I'll take a look through that then. And, yeah, I'll call back on the out of hours if I have any issues. Hello? Yep. Yeah. I can hear you. Yeah. No. Don't don't worry about that. Yeah. I'll check that first, and then in the next few days, I'll call. Alright. Sounds good. Yep. Okay. I'll I'll contact you guys regarding that. Alright. Thank you. Thanks. 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Marie. It's, Projit. I think my, modem probably isn't compatible with, the system in my house, so I might need to request one from you guys. Is that possible? Yep.\n\nWhat was the first one again? Sorry. Yeah. Could I get that first one? I don't think it it will be com it won't be compatible, I think, with the the system they have there.\n\nSo sorry. It's do you say it's $2,200 on the on top? Alright. And is that and when I at the end of my service, when I return it, do I get any money back, or do I keep the router, or how does that work? Okay.\n\nRight. Okay. Right. Okay. I see.\n\nCan I order through my account on the website? Or how how do I do that? Okay. Okay. Right.\n\nIf I need it faster, am I able to buy one myself and then connect it? Okay. And is there a recommended one that I can or, like, information about where I can find the recommended ones? Yeah. Yeah.\n\nThe one that should be on my account already. Yep. Yeah. That's fine. He prevailed.\n\nHello? Let me just check. Yeah. I've got it. Alright.\n\nPerfect. I'll I'll take a look through that then. And, yeah, I'll call back on the out of hours if I have any issues. Hello? Yep.\n\nYeah. I can hear you. Yeah. No. Don't don't worry about that.\n\nYeah. I'll check that first, and then in the next few days, I'll call. Alright. Sounds good. Yep.\n\nOkay. I'll I'll contact you guys regarding that. Alright. Thank you. Thanks.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hi, Marie.","start":3.6,"end":4.08,"sentiment":"neutral","sentiment_score":0.21832747757434845},{"text":"It's, Projit.","start":4.08,"end":5.38,"sentiment":"neutral","sentiment_score":0.09298643097281456},{"text":"I think my, modem probably isn't compatible with, the system in my house, so I might need to request one from you guys.","start":6.0,"end":14.195,"sentiment":"neutral","sentiment_score":-0.24204655995835428},{"text":"Is that possible?","start":14.195,"end":15.095,"sentiment":"neutral","sentiment_score":-0.01895083859562874},{"text":"Yep.","start":26.675,"end":27.09,"sentiment":"neutral","sentiment_score":0.1440465897321701}],"sentiment":"neutral","sentiment_score":-0.15668545122588834,"num_words":31,"start":3.6,"end":27.09},{"sentences":[{"text":"What was the first one again?","start":36.13,"end":37.25,"sentiment":"neutral","sentiment_score":0.022985400166362524},{"text":"Sorry.","start":37.25,"end":37.75,"sentiment":"neutral","sentiment_score":-0.043477147817611694},{"text":"Yeah.","start":43.905,"end":44.405,"sentiment":"neutral","sentiment_score":0.007266414351761341},{"text":"Could I get that first one?","start":45.905,"end":47.524998,"sentiment":"neutral","sentiment_score":0.009127788556118807},{"text":"I don't think it it will be com it won't be compatible, I think, with the the system they have there.","start":59.609997,"end":65.715,"sentiment":"neutral","sentiment_score":-0.33234100824310664}],"sentiment":"neutral","sentiment_score":-0.1949340792638915,"num_words":35,"start":36.13,"end":65.715},{"sentences":[{"text":"So sorry.","start":65.795,"end":66.354996,"sentiment":"neutral","sentiment_score":-0.1541169434785843},{"text":"It's do you say it's $2,200 on the on top?","start":66.354996,"end":69.494995,"sentiment":"neutral","sentiment_score":-0.027039721421897412},{"text":"Alright.","start":74.354996,"end":74.755,"sentiment":"neutral","sentiment_score":0.049347877502441406},{"text":"And is that and when I at the end of my service, when I return it, do I get any money back, or do I keep the router, or how does that work?","start":74.755,"end":90.56,"sentiment":"neutral","sentiment_score":-0.037006691549763535},{"text":"Okay.","start":91.8,"end":92.3,"sentiment":"neutral","sentiment_score":0.0031569134443998337}],"sentiment":"neutral","sentiment_score":-0.037177598539819105,"num_words":47,"start":65.795,"end":92.3},{"sentences":[{"text":"Right.","start":93.54,"end":94.04,"sentiment":"neutral","sentiment_score":-0.0019185366109013555},{"text":"Okay.","start":95.28,"end":95.68,"sentiment":"neutral","sentiment_score":0.04109206795692444},{"text":"Right.","start":95.68,"end":96.0,"sentiment":"neutral","sentiment_score":0.04120039939880371},{"text":"Okay.","start":96.0,"end":96.32,"sentiment":"neutral","sentiment_score":0.04470521956682205},{"text":"I see.","start":96.32,"end":96.885,"sentiment":"neutral","sentiment_score":0.032091377303004265}],"sentiment":"neutral","sentiment_score":0.03154365081960956,"num_words":6,"start":93.54,"end":96.885},{"sentences":[{"text":"Can I order through my account on the website?","start":98.805,"end":101.545,"sentiment":"neutral","sentiment_score":0.03190671900908152},{"text":"Or how how do I do that?","start":101.765,"end":103.545,"sentiment":"neutral","sentiment_score":0.03044064236538751},{"text":"Okay.","start":121.46,"end":121.78,"sentiment":"neutral","sentiment_score":0.04606044292449951},{"text":"Okay.","start":121.78,"end":122.28,"sentiment":"neutral","sentiment_score":0.04825012758374214},{"text":"Right.","start":128.725,"end":129.225,"sentiment":"neutral","sentiment_score":0.04182105138897896}],"sentiment":"neutral","sentiment_score":0.03349350471245615,"num_words":19,"start":98.805,"end":129.225},{"sentences":[{"text":"If I need it faster, am I able to buy one myself and then connect it?","start":129.285,"end":133.865,"sentiment":"neutral","sentiment_score":0.06228037504479289},{"text":"Okay.","start":140.69,"end":141.09001,"sentiment":"neutral","sentiment_score":0.13664007186889648},{"text":"And is there a recommended one that I can or, like, information about where I can find the recommended ones?","start":141.09001,"end":148.95001,"sentiment":"neutral","sentiment_score":0.07806285340338945},{"text":"Yeah.","start":159.285,"end":159.685,"sentiment":"neutral","sentiment_score":0.07036323100328445},{"text":"Yeah.","start":159.685,"end":160.005,"sentiment":"neutral","sentiment_score":0.07623417675495148}],"sentiment":"neutral","sentiment_score":0.07284565508747712,"num_words":39,"start":129.285,"end":160.005},{"sentences":[{"text":"The one that should be on my account already.","start":160.005,"end":161.865,"sentiment":"neutral","sentiment_score":0.08365606764952342},{"text":"Yep.","start":166.485,"end":166.985,"sentiment":"neutral","sentiment_score":0.02360081486403942},{"text":"Yeah.","start":171.15,"end":171.31,"sentiment":"neutral","sentiment_score":0.0682973712682724},{"text":"That's fine.","start":171.31,"end":171.79,"sentiment":"neutral","sentiment_score":0.21204490959644318},{"text":"He 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it.","start":247.175,"end":248.075,"sentiment":"neutral","sentiment_score":0.1266370713710785},{"text":"Alright.","start":250.43,"end":250.83,"sentiment":"positive","sentiment_score":0.3541627824306488}],"sentiment":"neutral","sentiment_score":0.08658309578895569,"num_words":10,"start":238.855,"end":250.83},{"sentences":[{"text":"Perfect.","start":250.83,"end":251.33,"sentiment":"positive","sentiment_score":0.5342724323272705},{"text":"I'll I'll take a look through that then.","start":251.35,"end":253.47,"sentiment":"positive","sentiment_score":0.34434550628066063},{"text":"And, yeah, I'll call back on the out of hours if I have any issues.","start":253.47,"end":256.69,"sentiment":"neutral","sentiment_score":0.12253107627232869},{"text":"Hello?","start":276.81497,"end":277.29498,"sentiment":"neutral","sentiment_score":0.0326208770275116},{"text":"Yep.","start":277.29498,"end":277.65,"sentiment":"neutral","sentiment_score":0.04868190735578537}],"sentiment":"neutral","sentiment_score":0.20031943888618395,"num_words":26,"start":250.83,"end":277.65},{"sentences":[{"text":"Yeah.","start":279.16998,"end":279.33,"sentiment":"neutral","sentiment_score":0.012042373418807983},{"text":"I can hear you.","start":279.33,"end":280.38998,"sentiment":"neutral","sentiment_score":0.013109876308590174},{"text":"Yeah.","start":285.49,"end":285.81,"sentiment":"neutral","sentiment_score":-0.039556123316287994},{"text":"No.","start":285.81,"end":286.05,"sentiment":"neutral","sentiment_score":-0.1032208651304245},{"text":"Don't don't worry about that.","start":286.05,"end":287.49,"sentiment":"neutral","sentiment_score":-0.1613011211156845}],"sentiment":"neutral","sentiment_score":-0.07373339294766386,"num_words":12,"start":279.16998,"end":287.49},{"sentences":[{"text":"Yeah.","start":287.49,"end":287.72998,"sentiment":"neutral","sentiment_score":-0.00644201785326004},{"text":"I'll check that first, and then in the next few days, I'll call.","start":287.72998,"end":291.03,"sentiment":"neutral","sentiment_score":0.028645636728749826},{"text":"Alright.","start":296.42502,"end":296.745,"sentiment":"neutral","sentiment_score":0.08510558307170868},{"text":"Sounds good.","start":296.745,"end":297.565,"sentiment":"neutral","sentiment_score":0.19773414731025696},{"text":"Yep.","start":301.545,"end":301.86502,"sentiment":"neutral","sentiment_score":0.11697585880756378}],"sentiment":"neutral","sentiment_score":0.053527833117793,"num_words":18,"start":287.49,"end":301.86502},{"sentences":[{"text":"Okay.","start":301.86502,"end":302.185,"sentiment":"neutral","sentiment_score":0.1176757588982582},{"text":"I'll I'll contact you guys regarding that.","start":302.185,"end":304.58502,"sentiment":"neutral","sentiment_score":0.12618458696774074},{"text":"Alright.","start":304.58502,"end":304.905,"sentiment":"neutral","sentiment_score":0.26544463634490967},{"text":"Thank you.","start":304.905,"end":305.64502,"sentiment":"positive","sentiment_score":0.4099991172552109},{"text":"Thanks.","start":307.385,"end":307.86502,"sentiment":"positive","sentiment_score":0.7645227909088135}],"sentiment":"neutral","sentiment_score":0.2375777941197157,"num_words":12,"start":301.86502,"end":307.86502},{"sentences":[{"text":"Bye.","start":307.86502,"end":308.36502,"sentiment":"neutral","sentiment_score":-0.08028500527143478}],"sentiment":"neutral","sentiment_score":-0.08028500527143478,"num_words":1,"start":307.86502,"end":308.36502}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen,\n\nChannel 1: Hi,\n\nChannel 0: Ertel.\n\nChannel 1: Marie. It's,\n\nChannel 0: Yeah.\n\nChannel 1: Projit. I think my,\n\nChannel 0: Mhmm.\n\nChannel 1: modem probably isn't compatible with, the system in my house, so I might need to request one from you guys. Is that possible?\n\nChannel 0: Yeah. We do offer a router. Hang on. Let me do this. So right now, we do have two routers available, which\n\nChannel 1: Yep.\n\nChannel 0: is you can also check this on our website, which is the Airtel Gaming k seven Wi Fi six and the Airtel Performance Wi Fi seven dual band.\n\nChannel 1: What was the first one again? Sorry.\n\nChannel 0: It's the Ertel gaming k seven five five six\n\nChannel 1: Yeah.\n\nChannel 0: plus dual band.\n\nChannel 1: Could I get that first one?\n\nChannel 0: Yeah. Sure. So for the price, $219.95. Are you sure you don't want to try the your router first?\n\nChannel 1: I don't think it\n\nChannel 0: Just\n\nChannel 1: it\n\nChannel 0: to make\n\nChannel 1: will\n\nChannel 0: sure.\n\nChannel 1: be com it won't be compatible, I think, with the the system they have there. So sorry. It's do\n\nChannel 0: Okay.\n\nChannel 1: you say it's $2,200 on the on top?\n\nChannel 0: Yeah. It's 219.95. That's our cheapest one.\n\nChannel 1: Alright. And is that and when I at the end of my service, when I return it, do I get any money back, or do I keep the router,\n\nChannel 0: Yeah.\n\nChannel 1: or\n\nChannel 0: Actually, the you can keep\n\nChannel 1: how\n\nChannel 0: the router then since\n\nChannel 1: does\n\nChannel 0: this one time purchase only.\n\nChannel 1: that\n\nChannel 0: You can\n\nChannel 1: work?\n\nChannel 0: use this router with\n\nChannel 1: Okay.\n\nChannel 0: a different provider where\n\nChannel 1: Right.\n\nChannel 0: you'll be switching.\n\nChannel 1: Okay. Right. Okay. I see.\n\nChannel 0: Mhmm.\n\nChannel 1: Can I order through my account on the website? Or how how do I do that?\n\nChannel 0: Yeah. I'll inform our accounts department regarding this router for you for them to send you an invoice. Then you'll be receiving an invoice. Then once the payment is settled, we'll then send the router. So the router usually takes three to five business days\n\nChannel 1: Okay.\n\nChannel 0: via\n\nChannel 1: Okay.\n\nChannel 0: standard postage, but we do also have express postage, which is one to three business days.\n\nChannel 1: Right. If I need\n\nChannel 0: For\n\nChannel 1: it faster,\n\nChannel 0: the\n\nChannel 1: am I able to buy one myself and then connect it?\n\nChannel 0: Yep. As long as it's compatible with optic fiber upgrade connection.\n\nChannel 1: Okay. And\n\nChannel 0: Can I recommend the router?\n\nChannel 1: is there a recommended one that I can or, like, information about where I can find the recommended ones?\n\nChannel 0: Hang on. Let me just send you the email. Is this email active, the one that you provided,\n\nChannel 1: Yeah. Yeah. The one that should\n\nChannel 0: which\n\nChannel 1: be on my account already.\n\nChannel 0: yeah. Prohit.car@.com?\n\nChannel 1: Yep.\n\nChannel 0: Okay. Is it okay if I put you on hold? Let me just\n\nChannel 1: Yeah. That's fine. He prevailed.\n\nChannel 0: send you an email. Okay? Hang on. Hello, Prawhit?\n\nChannel 1: Hello?\n\nChannel 0: Yeah. We just sent an email. Have you received it?\n\nChannel 1: Let me just check.\n\nChannel 0: Okay.\n\nChannel 1: Yeah. I've got it. Alright. Perfect. I'll I'll take a look through that then.\n\nAnd, yeah, I'll call back on the out of hours if I have any issues.\n\nChannel 0: Hello, Rohit?\n\nChannel 1: Hello? Yep.\n\nChannel 0: Yeah. Can you hear me?\n\nChannel 1: Yeah. I can hear you.\n\nChannel 0: Yeah. So we're not going to proceed yet with the with invoicing you with the router to\n\nChannel 1: Yeah. No.\n\nChannel 0: check\n\nChannel 1: Don't\n\nChannel 0: it\n\nChannel 1: don't\n\nChannel 0: first.\n\nChannel 1: worry about that. Yeah. I'll check that first,\n\nChannel 0: Sure.\n\nChannel 1: and then in the next few days, I'll call.\n\nChannel 0: Okay. Sure. Just give us a callback so we can through the setup, if ever.\n\nChannel 1: Alright.\n\nChannel 0: Or\n\nChannel 1: Sounds\n\nChannel 0: if\n\nChannel 1: good.\n\nChannel 0: we'll be issuing an inverter router.\n\nChannel 1: Yep. Okay. I'll I'll contact you guys regarding that. Alright. Thank you.\n\nChannel 0: Mhmm. Okay. Welcome. Bye. Have\n\nChannel 1: Thanks.\n\nChannel 0: a great day.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.1999999,"end":1.52,"sentiment":"neutral","sentiment_score":0.14842668175697327},{"text":"Good afternoon.","start":1.52,"end":2.24,"sentiment":"positive","sentiment_score":0.36765728890895844},{"text":"This is Maureen,","start":2.24,"end":3.1399999,"sentiment":"neutral","sentiment_score":0.2025287946065267}],"sentiment":"neutral","sentiment_score":0.2485546072324117,"channel":0,"num_words":6,"start":1.1999999,"end":3.1399999},{"sentences":[{"text":"Hi,","start":3.6,"end":3.84,"sentiment":"neutral","sentiment_score":0.21456292271614075}],"sentiment":"neutral","sentiment_score":0.21456292271614075,"channel":1,"num_words":1,"start":3.6,"end":3.84},{"sentences":[{"text":"Ertel.","start":3.6799998,"end":4.18,"sentiment":"neutral","sentiment_score":0.23367570340633392}],"sentiment":"neutral","sentiment_score":0.23367570340633392,"channel":0,"num_words":1,"start":3.6799998,"end":4.18},{"sentences":[{"text":"Marie.","start":3.84,"end":4.08,"sentiment":"neutral","sentiment_score":0.22209203243255615},{"text":"It's,","start":4.08,"end":4.48,"sentiment":"neutral","sentiment_score":0.13200688362121582}],"sentiment":"neutral","sentiment_score":0.177049458026886,"channel":1,"num_words":2,"start":3.84,"end":4.48},{"sentences":[{"text":"Yeah.","start":4.7999997,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.11997411400079729}],"sentiment":"neutral","sentiment_score":0.11997411400079729,"channel":0,"num_words":1,"start":4.7999997,"end":5.2999997},{"sentences":[{"text":"Projit.","start":4.88,"end":5.38,"sentiment":"neutral","sentiment_score":0.0539659783244133},{"text":"I think my,","start":6.0,"end":6.98,"sentiment":"neutral","sentiment_score":-0.16004063934087753}],"sentiment":"neutral","sentiment_score":-0.10653898492455482,"channel":1,"num_words":4,"start":4.88,"end":6.98},{"sentences":[{"text":"Mhmm.","start":6.72,"end":7.22,"sentiment":"neutral","sentiment_score":-0.2331312596797943}],"sentiment":"neutral","sentiment_score":-0.2331312596797943,"channel":0,"num_words":1,"start":6.72,"end":7.22},{"sentences":[{"text":"modem probably isn't compatible with, the system in my house, so I might need to request one from you guys.","start":7.44,"end":14.195,"sentiment":"neutral","sentiment_score":-0.2543474480509758},{"text":"Is that possible?","start":14.195,"end":15.095,"sentiment":"neutral","sentiment_score":-0.01895083859562874}],"sentiment":"neutral","sentiment_score":-0.22364354246984358,"channel":1,"num_words":23,"start":7.44,"end":15.095},{"sentences":[{"text":"Yeah.","start":16.915,"end":17.315,"sentiment":"neutral","sentiment_score":0.056342508643865585},{"text":"We do offer a router.","start":17.315,"end":19.255001,"sentiment":"neutral","sentiment_score":0.13378294855356215},{"text":"Hang on.","start":20.115,"end":20.675,"sentiment":"neutral","sentiment_score":0.12082500383257866},{"text":"Let me do this.","start":20.675,"end":21.475,"sentiment":"neutral","sentiment_score":0.11415278911590576},{"text":"So right now, we do have two routers available, which","start":21.475,"end":26.84,"sentiment":"neutral","sentiment_score":0.1562804475426674}],"sentiment":"neutral","sentiment_score":0.13574194958941502,"channel":0,"num_words":22,"start":16.915,"end":26.84},{"sentences":[{"text":"Yep.","start":26.675,"end":27.09,"sentiment":"neutral","sentiment_score":0.1440465897321701}],"sentiment":"neutral","sentiment_score":0.1440465897321701,"channel":1,"num_words":1,"start":26.675,"end":27.09},{"sentences":[{"text":"is you can also check this on our website, which is the Airtel Gaming k seven Wi Fi six and the Airtel Performance Wi Fi seven dual band.","start":26.84,"end":35.98,"sentiment":"neutral","sentiment_score":0.10462212695607118}],"sentiment":"neutral","sentiment_score":0.10462212695607118,"channel":0,"num_words":28,"start":26.84,"end":35.98},{"sentences":[{"text":"What was the first one again?","start":36.13,"end":37.25,"sentiment":"neutral","sentiment_score":0.022985400166362524},{"text":"Sorry.","start":37.25,"end":37.75,"sentiment":"neutral","sentiment_score":-0.043477147817611694}],"sentiment":"neutral","sentiment_score":0.013490750454366207,"channel":1,"num_words":7,"start":36.13,"end":37.75},{"sentences":[{"text":"It's the Ertel gaming k seven five five six","start":39.455,"end":43.555,"sentiment":"neutral","sentiment_score":-0.009608855264054405}],"sentiment":"neutral","sentiment_score":-0.009608855264054405,"channel":0,"num_words":9,"start":39.455,"end":43.555},{"sentences":[{"text":"Yeah.","start":43.905,"end":44.405,"sentiment":"neutral","sentiment_score":0.007266414351761341}],"sentiment":"neutral","sentiment_score":0.007266414351761341,"channel":1,"num_words":1,"start":43.905,"end":44.405},{"sentences":[{"text":"plus dual band.","start":44.015,"end":45.315002,"sentiment":"neutral","sentiment_score":0.00950322113931179}],"sentiment":"neutral","sentiment_score":0.00950322113931179,"channel":0,"num_words":3,"start":44.015,"end":45.315002},{"sentences":[{"text":"Could I get that first one?","start":45.905,"end":47.524998,"sentiment":"neutral","sentiment_score":0.009127788556118807}],"sentiment":"neutral","sentiment_score":0.009127788556118807,"channel":1,"num_words":6,"start":45.905,"end":47.524998},{"sentences":[{"text":"Yeah.","start":48.495,"end":48.975,"sentiment":"neutral","sentiment_score":0.022506508976221085},{"text":"Sure.","start":48.975,"end":49.475,"sentiment":"neutral","sentiment_score":0.04251795634627342},{"text":"So for the price, $219.95.","start":49.535,"end":53.955,"sentiment":"neutral","sentiment_score":0.03808076903223991},{"text":"Are you sure you don't want to try the your router 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about that.","start":286.53,"end":287.49,"sentiment":"neutral","sentiment_score":-0.17668319741884866},{"text":"Yeah.","start":287.49,"end":287.72998,"sentiment":"neutral","sentiment_score":-0.00644201785326004},{"text":"I'll check that first,","start":287.72998,"end":288.61,"sentiment":"neutral","sentiment_score":0.011667750542983413}],"sentiment":"neutral","sentiment_score":-0.06122757599223405,"channel":1,"num_words":8,"start":286.53,"end":288.61},{"sentences":[{"text":"Sure.","start":288.44,"end":288.94,"sentiment":"neutral","sentiment_score":0.037901245057582855}],"sentiment":"neutral","sentiment_score":0.037901245057582855,"channel":0,"num_words":1,"start":288.44,"end":288.94},{"sentences":[{"text":"and then in the next few days, I'll call.","start":288.61,"end":291.03,"sentiment":"neutral","sentiment_score":0.03619136392242379}],"sentiment":"neutral","sentiment_score":0.03619136392242379,"channel":1,"num_words":9,"start":288.61,"end":291.03},{"sentences":[{"text":"Okay.","start":291.8,"end":292.2,"sentiment":"neutral","sentiment_score":0.05021253228187561},{"text":"Sure.","start":292.2,"end":292.635,"sentiment":"neutral","sentiment_score":0.07087559998035431},{"text":"Just give us a callback so we can through the setup, if 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be issuing an inverter router.","start":297.995,"end":301.135,"sentiment":"neutral","sentiment_score":0.10681936641534169}],"sentiment":"neutral","sentiment_score":0.10681936641534169,"channel":0,"num_words":6,"start":297.995,"end":301.135},{"sentences":[{"text":"Yep.","start":301.545,"end":301.86502,"sentiment":"neutral","sentiment_score":0.11697585880756378},{"text":"Okay.","start":301.86502,"end":302.185,"sentiment":"neutral","sentiment_score":0.1176757588982582},{"text":"I'll I'll contact you guys regarding that.","start":302.185,"end":304.58502,"sentiment":"neutral","sentiment_score":0.12618458696774074},{"text":"Alright.","start":304.58502,"end":304.905,"sentiment":"neutral","sentiment_score":0.26544463634490967},{"text":"Thank 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great day.","start":307.45285,"end":308.19287,"sentiment":"positive","sentiment_score":0.8204200069109598}],"sentiment":"positive","sentiment_score":0.8204200069109598,"channel":0,"num_words":3,"start":307.45285,"end":308.19287},{"sentences":[{"text":"Bye.","start":307.86502,"end":308.36502,"sentiment":"neutral","sentiment_score":-0.08028500527143478}],"sentiment":"neutral","sentiment_score":-0.08028500527143478,"channel":1,"num_words":1,"start":307.86502,"end":308.36502}]},"summary":{"result":"success","short":"The customer, Marie, is having trouble with her modem and asks the agent about a router. The agent offers two routers and gives Marie a price quote. They discuss options for the router and the payment process. The agent sends Marie an email with information on how to purchase and connect the router."},"intents":{"segments":[{"text":"I think my, Mhmm. modem probably isn't compatible with, the system in my house, so I might need to request one from you guys. Is that possible?","start_word":12,"end_word":38,"intents":[{"intent":"Request router","confidence_score":0.7899701}]},{"text":"We do offer a router. Hang on.","start_word":40,"end_word":46,"intents":[{"intent":"Inform about router","confidence_score":0.00017402359}]},{"text":"So for the price, $219.95.","start_word":118,"end_word":122,"intents":[{"intent":"Ask for price","confidence_score":0.0001194981}]},{"text":"And is that and when I at the end of my service, when I return it, do I get any money back, or do I keep the router, Yeah.","start_word":181,"end_word":209,"intents":[{"intent":"Ask about return process","confidence_score":0.08775213}]},{"text":"So the router usually takes three to five business days Okay. via Okay. standard postage, but we do also have express postage, which is one to three business days. Right. If I need For it faster, the am I able to buy one myself and then connect it? Yep.","start_word":302,"end_word":350,"intents":[{"intent":"Connect router","confidence_score":0.049656812}]},{"text":"Let me just send you the email. Is this email active, the one that you provided, Yeah.","start_word":388,"end_word":404,"intents":[{"intent":"Send email","confidence_score":0.19133574},{"intent":"Check email","confidence_score":0.5692853}]},{"text":"I'll I'll take a look through that then. And, yeah, I'll call back on the out of hours if I have any issues. Hello, Rohit?","start_word":468,"end_word":492,"intents":[{"intent":"Call back","confidence_score":0.10090699}]},{"text":"So we're not going to proceed yet with the with invoicing you with the router to Yeah.","start_word":506,"end_word":522,"intents":[{"intent":"Invoice router","confidence_score":0.46145895}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.14842668175697327},{"text":"Good afternoon.","start_word":1,"end_word":2,"sentiment":"positive","sentiment_score":0.3504713773727417},{"text":"This is Maureen, Hi, Ertel. Marie. It's, Yeah. Projit. I think my, Mhmm. modem probably isn't compatible with, the system in my house, so I might need to request one from you guys. Is that possible? Yeah. We do offer a router. Hang on. Let me do this. So right now, we do have two routers available, which Yep. is you can also check this on our website, which is the Airtel Gaming k seven Wi Fi six and the Airtel Performance Wi Fi seven dual band. What was the first one again? Sorry. It's the Ertel gaming k seven five five six Yeah. plus dual band. Could I get that first one? Yeah. Sure. So for the price, $219.95. Are you sure you don't want to try the your router first? I don't think it Just it to make will sure.","start_word":3,"end_word":144,"sentiment":"neutral","sentiment_score":-0.01968557760119438},{"text":"be com it won't be compatible, I think, with the the system they have there.","start_word":145,"end_word":159,"sentiment":"negative","sentiment_score":-0.3668137788772583},{"text":"So sorry. It's do Okay. you say it's $2,200 on the on top? Yeah. It's 219.95. That's our cheapest one. Alright. And is that and when I at the end of my service, when I return it, do I get any money back, or do I keep the router, Yeah. or Actually, the you can keep how the router then since does this one time purchase only. that You can work? use this router with Okay. a different provider where you'll Right. be switching. Okay. Right. Okay. I see. Mhmm. Can I order through my account on the website? Or how how do I do that? Yeah. I'll inform our accounts department regarding this router for you for them to send you an invoice. Then you'll be receiving an invoice. Then once the payment is settled, we'll then send the router. So the router usually takes three to five business days Okay. via Okay. standard postage, but we do also have express postage, which is one to three business days. Right. If I need For it faster, the am I able to buy one myself and then connect it? Yep. As long as it's compatible with optic fiber upgrade connection. Okay. And Can I recommend the router? is there a recommended one that I can or, like, information about where I can find the recommended ones? Hang on. Let me just send you the email. Is this email active, the one that you provided, Yeah. Yeah. The one that should which be on my account already. yeah. Prohit.car@.com? Yep. Okay. Is it okay if I put you on hold? Let me just Yeah. That's fine. He prevailed. send you an email. Okay? Hang on. Hello, Prawhit? Hello? Yeah. We just sent an email. Have you received it? Let me just check. Okay. Yeah. I've got it.","start_word":160,"end_word":465,"sentiment":"neutral","sentiment_score":0.04664304043513303},{"text":"Alright. Perfect. I'll I'll take a look through that then.","start_word":466,"end_word":475,"sentiment":"positive","sentiment_score":0.37088140845298767},{"text":"And, yeah, I'll call back on the out of hours if I have any issues. Hello, Rohit? Hello? Yep. Yeah. Can you hear me? Yeah. I can hear you. Yeah. So we're not going to proceed yet with the with invoicing you with the router to Yeah. No. check Don't it don't first. worry about that. Yeah. I'll check that first, Sure. and then in the next few days, I'll call. Okay. Sure. Just give us a callback so we can through the setup, if ever. Alright. Or Sounds if good. we'll be issuing an inverter router. Yep. Okay. I'll I'll contact you guys regarding that. Alright.","start_word":476,"end_word":582,"sentiment":"neutral","sentiment_score":0.043255582451820374},{"text":"Thank you.","start_word":583,"end_word":584,"sentiment":"positive","sentiment_score":0.3900585174560547},{"text":"Mhmm. Okay. Welcome. Bye.","start_word":585,"end_word":588,"sentiment":"neutral","sentiment_score":0.20144422352313995},{"text":"Have Thanks. a great day. Bye.","start_word":589,"end_word":594,"sentiment":"positive","sentiment_score":0.7058424949645996}],"average":{"sentiment":"neutral","sentiment_score":0.04028589559661622}}}}