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See you.","paragraphs":[{"sentences":[{"text":"This is Brett.","start":0.39999998,"end":1.22,"sentiment":"neutral","sentiment_score":0.030875080575545628},{"text":"Yeah.","start":10.16,"end":10.48,"sentiment":"neutral","sentiment_score":-0.0665774792432785},{"text":"I'm not doing that.","start":10.48,"end":11.28,"sentiment":"neutral","sentiment_score":-0.3157893866300583},{"text":"Thank you.","start":11.28,"end":11.84,"sentiment":"neutral","sentiment_score":-0.076828982681036},{"text":"What can I do for you?","start":11.84,"end":13.219999,"sentiment":"neutral","sentiment_score":0.07433430074403684}],"sentiment":"neutral","sentiment_score":-0.05904762155842036,"num_words":16,"start":0.39999998,"end":13.219999},{"sentences":[{"text":"Yeah.","start":26.385,"end":26.885,"sentiment":"neutral","sentiment_score":0.08287040889263153},{"text":"Yeah.","start":28.02,"end":28.26,"sentiment":"neutral","sentiment_score":0.11839352548122406},{"text":"I've got all that.","start":28.26,"end":29.220001,"sentiment":"neutral","sentiment_score":0.1456797905266285},{"text":"So what can I do for you?","start":29.220001,"end":31.240002,"sentiment":"neutral","sentiment_score":0.11540442598717553},{"text":"Yeah.","start":36.856937,"end":37.176937,"sentiment":"neutral","sentiment_score":0.0490863211452961}],"sentiment":"neutral","sentiment_score":0.11720717139542103,"num_words":14,"start":26.385,"end":37.176937},{"sentences":[{"text":"Which we've already got two of, so we don't need another one.","start":37.176937,"end":40.636936,"sentiment":"neutral","sentiment_score":0.017783624740938347},{"text":"But, anyway, thanks for the call.","start":40.936935,"end":42.536934,"sentiment":"positive","sentiment_score":0.39818335759143036},{"text":"All good, mate.","start":42.536934,"end":43.416935,"sentiment":"positive","sentiment_score":0.5861075321833292},{"text":"See you.","start":43.416935,"end":44.076935,"sentiment":"positive","sentiment_score":0.3862772434949875}],"sentiment":"neutral","sentiment_score":0.22319046634694803,"num_words":23,"start":37.176937,"end":44.076935}]}}]}],"paragraphs":{"transcript":"\nChannel 1: This is Brett.\n\nChannel 0: Yeah. Good morning. Brett, it's Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: Yeah. I'm not doing that. Thank you. What can I do for you?\n\nChannel 0: Yeah. Sir, I hope you still remember the company because the last time that we touch base with you, it was way back September 2025. Name of the company again, it's Cloud Solution IT.\n\nChannel 1: Yeah. Yeah. I've got all that. So what can I do for you?\n\nChannel 0: Oh, yeah. Sir, once again, Cloud Solution IT, we are a managed service provider.\n\nChannel 1: Yeah. Which we've\n\nChannel 0: We\n\nChannel 1: already\n\nChannel 0: are also\n\nChannel 1: got two of, so we don't need another\n\nChannel 0: mhmm.\n\nChannel 1: one. But, anyway,\n\nChannel 0: Mhmm.\n\nChannel 1: thanks for the call. All good, mate. See you.\n\nChannel 0: Okay.","paragraphs":[{"sentences":[{"text":"This is Brett.","start":0.39999998,"end":1.22,"sentiment":"neutral","sentiment_score":0.030875080575545628}],"sentiment":"neutral","sentiment_score":0.030875080575545628,"channel":1,"num_words":3,"start":0.39999998,"end":1.22},{"sentences":[{"text":"Yeah.","start":3.12,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.141980841755867},{"text":"Good morning.","start":3.4399998,"end":4.18,"sentiment":"positive","sentiment_score":0.418780192732811},{"text":"Brett, it's Ronald from Cloud Solution IT.","start":4.64,"end":8.42,"sentiment":"positive","sentiment_score":0.3621240428515843},{"text":"How are you doing today?","start":9.12,"end":10.34,"sentiment":"neutral","sentiment_score":0.27437729835510255}],"sentiment":"neutral","sentiment_score":0.32575306793053943,"channel":0,"num_words":15,"start":3.12,"end":10.34},{"sentences":[{"text":"Yeah.","start":10.16,"end":10.48,"sentiment":"neutral","sentiment_score":-0.0665774792432785},{"text":"I'm not doing that.","start":10.48,"end":11.28,"sentiment":"neutral","sentiment_score":-0.3157893866300583},{"text":"Thank you.","start":11.28,"end":11.84,"sentiment":"neutral","sentiment_score":-0.076828982681036},{"text":"What can I do for you?","start":11.84,"end":13.219999,"sentiment":"neutral","sentiment_score":0.07433430074403684}],"sentiment":"neutral","sentiment_score":-0.07979901435856636,"channel":1,"num_words":13,"start":10.16,"end":13.219999},{"sentences":[{"text":"Yeah.","start":13.634999,"end":14.134999,"sentiment":"neutral","sentiment_score":0.03270900249481201},{"text":"Sir, I hope you still remember the company because the last time that we touch base with you, it was way back September 2025.","start":14.195,"end":22.615,"sentiment":"neutral","sentiment_score":0.029837805622567732},{"text":"Name of the company again, it's Cloud Solution IT.","start":23.314999,"end":26.61,"sentiment":"neutral","sentiment_score":0.03146541884375943}],"sentiment":"neutral","sentiment_score":0.030353091383243307,"channel":0,"num_words":34,"start":13.634999,"end":26.61},{"sentences":[{"text":"Yeah.","start":26.385,"end":26.885,"sentiment":"neutral","sentiment_score":0.08287040889263153},{"text":"Yeah.","start":28.02,"end":28.26,"sentiment":"neutral","sentiment_score":0.11839352548122406},{"text":"I've got all that.","start":28.26,"end":29.220001,"sentiment":"neutral","sentiment_score":0.1456797905266285},{"text":"So what can I do for you?","start":29.220001,"end":31.240002,"sentiment":"neutral","sentiment_score":0.11540442598717553}],"sentiment":"neutral","sentiment_score":0.1224472367992768,"channel":1,"num_words":13,"start":26.385,"end":31.240002},{"sentences":[{"text":"Oh, yeah.","start":31.63,"end":32.21,"sentiment":"neutral","sentiment_score":0.04830223135650158},{"text":"Sir, once again, Cloud Solution IT, we are a managed service provider.","start":32.51,"end":36.61,"sentiment":"neutral","sentiment_score":0.04838407039642334}],"sentiment":"neutral","sentiment_score":0.04837237910500595,"channel":0,"num_words":14,"start":31.63,"end":36.61},{"sentences":[{"text":"Yeah.","start":36.856937,"end":37.176937,"sentiment":"neutral","sentiment_score":0.0490863211452961},{"text":"Which we've","start":37.176937,"end":37.656937,"sentiment":"neutral","sentiment_score":0.03333640471100807}],"sentiment":"neutral","sentiment_score":0.038586376855770745,"channel":1,"num_words":3,"start":36.856937,"end":37.656937},{"sentences":[{"text":"We","start":37.466938,"end":37.70694,"sentiment":"neutral","sentiment_score":0.04162515327334404}],"sentiment":"neutral","sentiment_score":0.04162515327334404,"channel":0,"num_words":1,"start":37.466938,"end":37.70694},{"sentences":[{"text":"already","start":37.656937,"end":37.976936,"sentiment":"neutral","sentiment_score":0.05919112637639046}],"sentiment":"neutral","sentiment_score":0.05919112637639046,"channel":1,"num_words":1,"start":37.656937,"end":37.976936},{"sentences":[{"text":"are also","start":37.70694,"end":38.266937,"sentiment":"neutral","sentiment_score":0.05334220640361309}],"sentiment":"neutral","sentiment_score":0.05334220640361309,"channel":0,"num_words":2,"start":37.70694,"end":38.266937},{"sentences":[{"text":"got two of, so we don't need another","start":37.976936,"end":40.136936,"sentiment":"neutral","sentiment_score":0.007585012353956699}],"sentiment":"neutral","sentiment_score":0.007585012353956699,"channel":1,"num_words":8,"start":37.976936,"end":40.136936},{"sentences":[{"text":"mhmm.","start":40.02694,"end":40.52694,"sentiment":"neutral","sentiment_score":0.01943407766520977}],"sentiment":"neutral","sentiment_score":0.01943407766520977,"channel":0,"num_words":1,"start":40.02694,"end":40.52694},{"sentences":[{"text":"one.","start":40.136936,"end":40.636936,"sentiment":"neutral","sentiment_score":0.02685946226119995},{"text":"But, anyway,","start":40.936935,"end":41.576935,"sentiment":"neutral","sentiment_score":0.09418538771569729}],"sentiment":"neutral","sentiment_score":0.07174341256419818,"channel":1,"num_words":3,"start":40.136936,"end":41.576935},{"sentences":[{"text":"Mhmm.","start":41.466938,"end":41.966938,"sentiment":"neutral","sentiment_score":0.19866931438446045}],"sentiment":"neutral","sentiment_score":0.19866931438446045,"channel":0,"num_words":1,"start":41.466938,"end":41.966938},{"sentences":[{"text":"thanks for the call.","start":41.576935,"end":42.536934,"sentiment":"positive","sentiment_score":0.5501823425292969},{"text":"All good, mate.","start":42.536934,"end":43.416935,"sentiment":"positive","sentiment_score":0.5861075321833292},{"text":"See you.","start":43.416935,"end":44.076935,"sentiment":"positive","sentiment_score":0.3862772434949875}],"sentiment":"positive","sentiment_score":0.52573405040635,"channel":1,"num_words":9,"start":41.576935,"end":44.076935},{"sentences":[{"text":"Okay.","start":44.586937,"end":45.086937,"sentiment":"neutral","sentiment_score":0.08658259361982346}],"sentiment":"neutral","sentiment_score":0.08658259361982346,"channel":0,"num_words":1,"start":44.586937,"end":45.086937}]},"summary":{"result":"success","short":"The IT representative from Cloud Solution IT, Ronald, greets the customer, Brett, and asks how he is doing. Brett mentions that they last spoke on September 2025 and Ronald confirms that they are a managed service provider with two clients. Brett thanks Ronald and they end the call."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"This is Brett. Yeah.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.0683198794722557},{"text":"Good morning. Brett, it's Ronald from Cloud Solution IT.","start_word":4,"end_word":12,"sentiment":"positive","sentiment_score":0.38444745540618896},{"text":"How are you doing today? Yeah. I'm not doing that. Thank you. What can I do for you? Yeah. Sir, I hope you still remember the company because the last time that we touch base with you, it was way back September 2025. Name of the company again, it's Cloud Solution IT. Yeah. Yeah. I've got all that. So what can I do for you? Oh, yeah. Sir, once again, Cloud Solution IT, we are a managed service provider. Yeah. Which we've We already are also got two of, so we don't need another mhmm. one. But, anyway, Mhmm.","start_word":13,"end_word":111,"sentiment":"neutral","sentiment_score":0.041659384965896606},{"text":"thanks for the call. All good, mate. See you.","start_word":112,"end_word":120,"sentiment":"positive","sentiment_score":0.5206968784332275},{"text":"Okay.","start_word":121,"end_word":121,"sentiment":"neutral","sentiment_score":0.12990650534629822}],"average":{"sentiment":"neutral","sentiment_score":0.10744834476047092}}}}