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I was like, I was just running late with other appointment. I was like, no. I gotta go. So thank you for that. I had you booked in for your under review. Is now still a good time for you? Yes. Perfect. Now just before I do go any further, I just need to let you know that our calls are being recorded for quality and coaching purposes, if that's okay. Yep. Perfect. And just for security purposes, just so that I can confirm I'm speaking with the right person, could I just get you to confirm your full name, date of birth, and address, please? Yep. Perfect. That's exactly what I have here. And how's your morning been? Been busy or not too much? Oh, yeah. Always fun. Hopefully, you didn't get hopefully, you didn't get caught in too much traffic. Yeah. Yeah. Now, Miranda, before I do kind of jump into things, I do like to start by asking if there is anything specific you would like to address today or any particular questions or just a bit of an update and kind of see where everything's at. Yep. Yeah. Which is great. Yes. Yes. Oh, yay. Yeah. Yeah. No. It sounds good. So I will go through everything with you today, kind of what happened since we spoke last year in about June. June. But what I will do first is just to go through a bit of an updated fact find so I'll get that in new information in regards to the part time role, but then also see if there is anything else that's kind of changed if we need to make any tweaks or changes to your advice. Now, obviously, still married? Yep. Perfect. And I have Barry as next of kin. That's still correct as well? Yep. Perfect. And you guys don't have any financial dependents? No. Yeah. Oh, no. Oh, I know. I I have a lab myself and, yeah, very much know that. They're quite expensive. Now, obviously so you still have your business. You're still doing about fifteen to twenty hours of of that? Yeah. Yep. Yep. And then the part time role, what do you do there? Oh, yeah. Nice. Mhmm. Mhmm. Yep. Mhmm. Yeah. I know about my I'm going. That's good. Yeah. And how much do you get paid there? Do you know? Roughly. Mhmm. Okay. And that's after tax? Yes. Yep. Okay. Perfect. Fortnight about 1,300. And do you know roughly how many hours you would do? Okay. Yep. Mhmm. Okay. Yep. Yep. Yeah. Okay. Kinda varies a little bit. No. That's good. And they don't have, like, a special enterprise bargain agreement or anything. It's just kind of, like, standard rates with contributions and everything else? Yep. Yep. Yes. Yes. Yes. Perfect. Oh, good. Yeah. Perfect. Yes. Which is which is great. And especially having a bit of those contributions going in will obviously compound everything for your superannuation, which is great. Now asset wise, I have here a two motor vehicle combined value at about 50,000. That's still okay? Mhmm. Three, or did you sell one? Okay. Yep. Mhmm. Okay. Okay. Perfect. So about 40,000. Yes. But cars do appreciate, appreciate. So above 50. Yeah. Perfect. And I have here that you had 25 owing on one of them. About 20? Okay. Perfect. Any other new assets at all? Any motorbikes, boats, or anything? Very perfect. Oh, I'm the same. It's like, nope. Too dangerous. I'm sorry. I do love it, but sorry. Leave on the water. Sorry. But now health and lifestyle, still a nonsmoker? A nonsmoker? Yep. Perfect. And have you had any changes to your health or injuries or anything? Nope. That's good. And do you have private health insurance? Yep. Perfect. And estate planning wise, do you have a will in the place? No. Yes. No. Yeah. Yeah. Yeah. Yeah. Usually, depends more on their assets, but also family dynamic. So if if you have a pretty straightforward where you don't have, you know, multiple properties or investment portfolios and, like, asset wise, it's pretty straightforward and you don't have a complex family situation, like, often with, like, a blended families or anything like that, it can get a little bit more messy, and then you might wanna have that protection in place. So for the will sorry. With your superannuation, it does not form palm of the estate. So that's kind of separate. You can have it going through the estate, but you can also just have a direct nomination through super to make it nice and easy. That way, if you do nominate your husband, it will go directly to him, and you do not have to do it through a a will. So the will would then be more for for other assets. And, yeah, I would be more sorry if you feel that, like, if something were to happen to you, there's no one else that would contest anything or try to make a claim for any of your assets. That's usually because that's usually why I was like, obviously, I would it it's always good to have. But the importance of it is more so, like, yeah, if it's a family dynamics, whether, you know, siblings or parents, and there could be a bit of conflict with finance or ex partners and stuff like that, that's when I stress more the importance. Yeah. Because if it's pretty straightforward, otherwise, as long as we get the the hub 24 beneficiaries sorted, then at least you have the peace of mind that if something were to happen, the super will definitely go to bear if that's where you wanted to go to. And then it would just be other assets. And, obviously, going through a lawyer is the most comprehensive. Some people just do, like, a will kit through the post office, which is a bit easy and a lot cheaper as well. With that, obviously, just make sure you read the instructions. They completed correctly. But, otherwise, if you don't have any concerns about family and it's a pretty straightforward asset, it is ultimately up to you. But, yeah, usually, it's more that I stress it through like I said, I always think it's a good thing for everybody, but more so when it's a bit of, yeah, a bit of a mixed family dynamics or there's issues in that area. Yep. Yeah. Yes. Yeah. Yeah. And did you receive those forms at all? Because having a bit of a look at the account, it doesn't look like we have received those back yet. Let me triple check, but I can't see it on the account. Do you remember if you emailed it or posted it back? That that can happen. Mhmm. Because it does have it has to be wet signed. So if you have a printer, it's fine, but it does have to be printed wet signed, witnessed because you are making a legal nomination and then sent back. So, yeah, having a look in your hub 24, there is no nomination at the moment. So what I tend to because we obviously wanna make sure we get that sorted if something were to happen. Now do you have access to a printer? Yep. Okay. Because what I'll do then, especially you never know with off post sometimes as well, if I can get the team to email it to you, that way you have it in your your inbox. And then when you scan it and send it back, we know for sure that it's come back to us just so you don't get lost in the post and you have to waste time redoing it. So, yeah, we'll get the team to email that to you. Now they are pretty strict on who you can actually nominate directly, but a spouse is a perfect nomination. And any if anything ever were to happen, it will go tax free to him as well, which is good. Perfect. Otherwise, when it comes no. But you'd rather have the peace of mind to and it also makes it quicker. So if there is a valid nomination, it just makes it so much quicker if anything were to happen. Then if there is none, then it just takes a little bit longer, and that's the last thing you want. You know? Now, otherwise, when it comes to goals, the stuff that you are working towards or that you are wanting to achieve, I have here the last year when we spoke, your main focus was to tryna save up to buy a property potentially. Is that still kind of something you guys are working towards? Or mhmm. Mhmm. Yep. Yep. Yep. Yep. Yeah. Especially with the prices and everything going up. Yeah. And Yeah. Yeah. Work. Yeah. And when it is that you guys do you know, if you do want a bit of an assessment on borrowing capacity and where things are at, just let me know because we do work with a couple of brokers who can even just being like, okay. Because sometimes it's a good point just to be like, okay. Where are we looking at? How much could we borrow? Or where do we need to be in order to get where we want to be? And that's sometimes a good kind of point to be, like, even if it's not like you're looking at buying tomorrow, but it could be good over, like, okay. Well, we need x amount in savings to get the type of house that we want. That way, you'd know, okay. Well, how much savings do we have? How much do we need to get? And then what can we do to save quicker potentially? Or, you know, could we potentially use the way things are set up now or savings or income? Like, where do we need to be? And then that sets usually a bit of a time frame as well, which is usually a good starting point. So if that is something you're interested in, just let me know. Either send me an email, or or call the team, and then I can get them to reach out. And and, yeah, it's obviously completely free just to have a bit of a chat, but sometimes it's good just to assess where things are at. Yeah. Now aside from, obviously, the property and everything, is there something else that you are working towards? So that's obviously, now you have a part time job as well, which is keeping you busy along with the business. But anything else that you guys are working towards? Mhmm. Yeah. Yep. Yep. Yeah. Yeah. I have my fingers crossed. And if, obviously, things do change, just let me know if that obviously changes your financial situation or or anything like that. But, yeah, very exciting for you guys. And, yes, I have my my fingers crossed for you. I know it's a very hard process, but I have a lot of friends who's going through IVF and everything. It's very, very common nowadays. So yeah. Yes. Yeah. No. If we look on the plus side, at least there's a lot of doctors now that do specialize in it a lot more than it used to be because, unfortunately, yeah, it it is very, very common. So, hopefully, with with medicine and technology and everything, it's advancing anyway. And now yeah. Exactly. Exactly. Yeah. Yeah. That's what we can do. Yeah. Which will keep you busy. Yeah. Yeah. Yeah. Oh, yeah. Yes. No. They're beautiful. And what kind of dog do you have? Oh, yeah. No. Mm-mm. Energetic? Okay. Mhmm. Yeah. Mhmm. Yeah. Yeah. Mhmm. It's a loving life. Yeah. Oh, mine's so similar. We got the lab during COVID as well. And even though she's a Labrador, you think sometimes they have quite a bit of energy, but she I swear she's she's seven. And she she acts like she's, like, 12, Like, just sleeps all day long, which is great. And yeah. No. I know the feeling. Now, otherwise, Miranda, when it comes to superannuation, so I know we've gone through that risk profile question a a couple of times. So what I'll do is just kind of talk through your your current portfolio, how you feel about risk and stuff, and see if anything has changed. So, essentially, with your current portfolio, we do have you in your growth portfolio. Do you remember what it means to be a growth investor at all from last time? No. No. That's all good. Most people say the same to be fair. But, essentially, it is tailored for investors who are wanting to grow their superannuation as much as possible while you still have plenty of time until retirement. But, also, to understand that, you know, short term, there will be some ups and downs and market fluctuation as a result. And when it comes through a typical breakdown of how your money is invested, we see about 80% in your growth assets. So that will be things like Australian shares, international shares, like property and commodities, and that is essentially what's going to grow your super. But then we also wanna have a little bit to limit fluctuation. So we have about 20% in defensive. Now this will be things like cash, gold, fixed interest to limit those fluctuations a little bit, but the main focus is while you still have plenty of time until retirement to kind of grow and build that as much as possible. And when it comes to time frame, because we also wanna make sure you have enough time in the market for those short term fluctuations, we typically want to allow at least six years until retirement in a growth portfolio, which you do have at the moment or at least until you can access it, which is 60 at the earliest. So from a time frame point of view, you are in a very good portfolio as long as you are still comfortable seeing a bit of that short term fluctuations for that kind of long term growth, if that's still something that you're comfortable with. Yeah. Yeah. Perfect. Now, Miranda, do you have access to your emails as well by any chance? Yeah. So I have just sent you an email with some documents to go through if you can access them. Now we have just changed the software, so it might look a little bit different to what you are used to. It is the same concept where you'll get an email from me, could end up in spam folder if it's the first time through the new software, and it should say review document or sign now, and they will, same as last time, allow you to open up and view everything before it prompts you to sign it. Did not come through? Okay. I'll try resending it. Still nothing? Sure. It's usually like that. Yeah. If you are having issues, I'll just resend it to hopefully, it should be there. If you will need need to kind of start going through some of the documents and hopefully, it will come through in the next couple of minutes. Oh, perfect. I was like, usually, it should be there by now. Mhmm. Yeah. Now you can click on the link, and then it should Yes, please. Yep. But it will allow you to view everything first, same as same as last. Yep. Now it should then open up a couple of documents, and the first one should be summary of superannuation. Yeah. Perfect. Now as you can see here, you do have your superannuation with hub twenty four, and you do have about 99,901. So almost over that 100,000, which is great, and you don't have any insurances otherwise. Yep. You're still happy, obviously, with no insurances? Yep. So I I know last time we spoke a little bit about that life insurance if something were to happen or, like, total permanent disability or income protection or trauma insurance. Yep. Yep. Yep. Yeah. Yeah. And if it does change, yeah, and if it does change at any point in time, just let me know, and we can always reassess it. Doesn't have to doesn't have to wait to under review time. So if at any point in time, you're like, oh, yeah. No. I do wanna look at it. Just send me an email or call the office, and we can always have a look at that whenever you want to as well. Correct. No. That's different. Yeah. Now if you can look at the next document, it should be one where it says performance with IRR. So that shows their portfolio performance. Now I did flag with a management this morning that I did have a look at the investment, and it looks like there was a a glitch in the system when they try to place the trade with Hub twenty four. So I'm not sure if you remember when we spoke, yeah, about June last year, and we were changing some of your investments to a little bit better performing one and a little bit more kind of less fluctuation. So it looks like that trade didn't happen in Hub 24. So, basically, what it means for you is that I will get the directors and the investment committee to do an assessment. Basically, what that means is they will assess if when the trade should have happened back in June, if that return was going to be better than what you have achieved with the investment that's currently in your account, then they will do a compensation for you because there was a technical error, and that should have happened. Or if it's a matter of your current investment given the market condition that has happened in the last twelve months, Some of your current investment, which was, like, your old investment, some have gone through the roof, which is crazy, with what's happened, and one has underperformed. So, basically, what we will do is we'll do a full assessment to make sure that with the glitch in the system, you were not worse off. If you were better off, great. Then the little glitch meant you had more money in superannuation. But if the if the glitch meant that, no, if the trade should have gone through when we placed it and you were worse off a result, then you will be compensated for that. So, essentially, for your, it won't be a difference, but I do wanna be obviously fully transparent with the glitch in the system. But just just make sure that you you will not be disadvantaged of the glitch because that is not your fault. It's the system, and it's just one of those things. Does that make sense? Yep. But I will either myself or management will let you know the outcome just so that you know whether there will be some compensation or whether you're actually better off, and it's so great. So you will you will get that. So just yeah. I've sent it off through the directors and stuff this morning to do a bit of assessment. Sometimes it can take a little bit, but I will keep an eye on things and will let you know as soon as I have that result back just for communication for you. Yep. Perfect. But even though that happened, it's still going good. It's still going up. It's still growing despite the market fluctuations and conditions, which is great. But, yeah, I just wanna make sure that we have you in the best option possible and that you were not disadvantaged with the glitch in the system at the end of the day. Yeah. Does that make sense? Do you have any questions? No. Perfect. Yeah. But I will let you know what the outcome is regardless. Now the next document should be a Vanguard index chart, I believe, one of those red graphs. Yep. Perfect. Now you probably have seen this last time. It is good that Vanguard does publish one every year, so we should have a new one coming out very soon, any day now. And it's just kind of a good visualization on the market and what's happening. So it gives us a good kind of overview, and it goes back to 1995 through to 2025. And it shows us all the ups and downs of the different asset classes depending on the events in the world. Now you can see here, for example, The US shares, so that's like your top the light green line, has grown the most, but also fluctuate the most. So this is where that kind of time frame comes into play as well that I mentioned earlier with the risk profile. So with your growth portfolio, it's at 80% in your top four combined. So US shares, Australian shares, international shares, and property. And as you can see, over the long term, market always goes up. These will fluctuate a little bit, though, depending on what is going on in the market, but they always come back around. And then about 20 in those bottom three, which is, like, your defensive investments. Yep. Perfect. Now next one should be Okview services guide, I believe. Is that the one you can see? Yep. Again, you would have seen this one before. It is one of those compliance documents. None of the important information has changed, but we've had a bit of an update to marketing and a bit of an extension to the team, which is great. But if you wanna obviously go back and have a bit of a read over this in your own time, you're more than welcome to. But if you scroll down on page nine, I believe, 10, you will see myself again if you do wanna put a face to the voice. Yeah. Sorry. Obviously, sometimes it's nice when we are doing things a little bit. They're fine. Just a little bit more personal, and you can see who you're speaking with. Yeah. Now the next one that should be so the next two documents, it will ask you to sign if you're happy to do so, which is your hub twenty four ongoing service agreement. Is that can you see where this consent to new ongoing fee arrangement? Yep. So that one here, same as last time as well. Just to say that you are happy to stay on as a client. Now there is no changes in regards to the fee structure. It stays exactly the same at that 1.65. So it's not going up or changing, which is good, and it is not a locking contract. So if at any point in time you are not happy, not a lock in contract, no exit fees or anything like that. But by finding this, otherwise, it allows us to manage everything for you in the meantime. Yep. And then the last one should be a tax file number opt in form. Just option to provide tax file number. Yes, please. If you are happy with that. Yep. And the documents will also be saved into your folder after. So if you want to go back on the computer later and have a bit of a look at it, it's all there, or I always have a copy on file as well. Yep. Yep. And that is just a compliance form, but, basically, just lets you know that we are keeping your tax phone number secure and safe on file. Yep. And they will also ask for a little scribble if you're happy with that. And then it should say validate, I believe. Yep. And then it usually loads for a little bit, and then it will send it back to me. Yep. No. That's okay. Sometimes it takes a minute. So I can if that says all validating and sorted on your end, I'll just keep a little lookout for my inbox and see for that to come through. Yep. Perfect. I can see it's just come through, which is great. Now, Miranda, like I said, I will get the the team to email you the beneficiary form for hub twenty four so we can get that sorted for Berry as well. So when you have a moment, just have a a printout of that one completed, get it witnessed, and send it back. If you have any questions in regards to the form, just give me a call or send me an email. Otherwise, I will keep a lookout for that to come back. And like I said as well, I will let you know once management have done that full investigation as well just to make sure we have you in the best position possible. Yep. Correct. So it can be anybody, just not the person nominated or you can't be witnessing it yourself. Yeah. Yeah. And, usually, it can be a bit funny because it'd make an illegal nomination, so just make sure that people use the same pen. So whether it's, like so it's not one person signing with, like, a black pen and one with a blue, because then sometimes they might think, oh, it's a different time, so stuff like that. So just try to make sure they do it at the same time just because, yeah, they can be a little bit particular because it is a legal nomination. Yep. Perfect. And like I said as well, if it is that you guys want to do a bit of an assessment on where you are standing, borrow the borrowing capacity wise or what that would look like, just let me know, and I can always get, one of our lenders to to give you guys a call and do a bit of an assessment as well. Yep. No worries. Now do you have any other questions before I let you go and enjoy the rest of the lovely sunny day today? No? Perfect. If you can think of anything, Dorian, like I said as well, if your situation changed, you wanna reassess anything, or you do wanna look at insurances at any point in time, again, just let me know. Just send me an email or give me a call, and that can be anytime as well. Yep. No problem. Well, thank you so much for your time this morning, Miranda, and I hope you enjoy the rest of your afternoon. No worries. You too. We'll speak soon. 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morning, Miranda. This is Veronica from Financial. How are you? I'm good. Thanks.\n\nApologies. I'm calling a little bit late. My thanks. My previous appointment was perfect. I was like, I was just running late with other appointment.\n\nI was like, no. I gotta go. So thank you for that. I had you booked in for your under review. Is now still a good time for you?\n\nYes. Perfect. Now just before I do go any further, I just need to let you know that our calls are being recorded for quality and coaching purposes, if that's okay. Yep. Perfect.\n\nAnd just for security purposes, just so that I can confirm I'm speaking with the right person, could I just get you to confirm your full name, date of birth, and address, please? Yep. Perfect. That's exactly what I have here. And how's your morning been?\n\nBeen busy or not too much? Oh, yeah. Always fun. Hopefully, you didn't get hopefully, you didn't get caught in too much traffic. Yeah.\n\nYeah. Now, Miranda, before I do kind of jump into things, I do like to start by asking if there is anything specific you would like to address today or any particular questions or just a bit of an update and kind of see where everything's at. Yep. Yeah. Which is great.\n\nYes. Yes. Oh, yay. Yeah. Yeah.\n\nNo. It sounds good. So I will go through everything with you today, kind of what happened since we spoke last year in about June. June. But what I will do first is just to go through a bit of an updated fact find so I'll get that in new information in regards to the part time role, but then also see if there is anything else that's kind of changed if we need to make any tweaks or changes to your advice.\n\nNow, obviously, still married? Yep. Perfect. And I have Barry as next of kin. That's still correct as well?\n\nYep. Perfect. And you guys don't have any financial dependents? No. Yeah.\n\nOh, no. Oh, I know. I I have a lab myself and, yeah, very much know that. They're quite expensive. Now, obviously so you still have your business.\n\nYou're still doing about fifteen to twenty hours of of that? Yeah. Yep. Yep. And then the part time role, what do you do there?\n\nOh, yeah. Nice. Mhmm. Mhmm. Yep.\n\nMhmm. Yeah. I know about my I'm going. That's good. Yeah.\n\nAnd how much do you get paid there? Do you know? Roughly. Mhmm. Okay.\n\nAnd that's after tax? Yes. Yep. Okay. Perfect.\n\nFortnight about 1,300. And do you know roughly how many hours you would do? Okay. Yep. Mhmm.\n\nOkay. Yep. Yep. Yeah. Okay.\n\nKinda varies a little bit. No. That's good. And they don't have, like, a special enterprise bargain agreement or anything. It's just kind of, like, standard rates with contributions and everything else?\n\nYep. Yep. Yes. Yes. Yes.\n\nPerfect. Oh, good. Yeah. Perfect. Yes.\n\nWhich is which is great. And especially having a bit of those contributions going in will obviously compound everything for your superannuation, which is great. Now asset wise, I have here a two motor vehicle combined value at about 50,000. That's still okay? Mhmm.\n\nThree, or did you sell one? Okay. Yep. Mhmm. Okay.\n\nOkay. Perfect. So about 40,000. Yes. But cars do appreciate, appreciate.\n\nSo above 50. Yeah. Perfect. And I have here that you had 25 owing on one of them. About 20?\n\nOkay. Perfect. Any other new assets at all? Any motorbikes, boats, or anything? Very perfect.\n\nOh, I'm the same. It's like, nope. Too dangerous. I'm sorry. I do love it, but sorry.\n\nLeave on the water. Sorry. But now health and lifestyle, still a nonsmoker? A nonsmoker? Yep.\n\nPerfect. And have you had any changes to your health or injuries or anything? Nope. That's good. And do you have private health insurance?\n\nYep. Perfect. And estate planning wise, do you have a will in the place? No. Yes.\n\nNo. Yeah. Yeah. Yeah. Yeah.\n\nUsually, depends more on their assets, but also family dynamic. So if if you have a pretty straightforward where you don't have, you know, multiple properties or investment portfolios and, like, asset wise, it's pretty straightforward and you don't have a complex family situation, like, often with, like, a blended families or anything like that, it can get a little bit more messy, and then you might wanna have that protection in place. So for the will sorry. With your superannuation, it does not form palm of the estate. So that's kind of separate.\n\nYou can have it going through the estate, but you can also just have a direct nomination through super to make it nice and easy. That way, if you do nominate your husband, it will go directly to him, and you do not have to do it through a a will. So the will would then be more for for other assets. And, yeah, I would be more sorry if you feel that, like, if something were to happen to you, there's no one else that would contest anything or try to make a claim for any of your assets. That's usually because that's usually why I was like, obviously, I would it it's always good to have.\n\nBut the importance of it is more so, like, yeah, if it's a family dynamics, whether, you know, siblings or parents, and there could be a bit of conflict with finance or ex partners and stuff like that, that's when I stress more the importance. Yeah. Because if it's pretty straightforward, otherwise, as long as we get the the hub 24 beneficiaries sorted, then at least you have the peace of mind that if something were to happen, the super will definitely go to bear if that's where you wanted to go to. And then it would just be other assets. And, obviously, going through a lawyer is the most comprehensive.\n\nSome people just do, like, a will kit through the post office, which is a bit easy and a lot cheaper as well. With that, obviously, just make sure you read the instructions. They completed correctly. But, otherwise, if you don't have any concerns about family and it's a pretty straightforward asset, it is ultimately up to you. But, yeah, usually, it's more that I stress it through like I said, I always think it's a good thing for everybody, but more so when it's a bit of, yeah, a bit of a mixed family dynamics or there's issues in that area.\n\nYep. Yeah. Yes. Yeah. Yeah.\n\nAnd did you receive those forms at all? Because having a bit of a look at the account, it doesn't look like we have received those back yet. Let me triple check, but I can't see it on the account. Do you remember if you emailed it or posted it back? That that can happen.\n\nMhmm. Because it does have it has to be wet signed. So if you have a printer, it's fine, but it does have to be printed wet signed, witnessed because you are making a legal nomination and then sent back. So, yeah, having a look in your hub 24, there is no nomination at the moment. So what I tend to because we obviously wanna make sure we get that sorted if something were to happen.\n\nNow do you have access to a printer? Yep. Okay. Because what I'll do then, especially you never know with off post sometimes as well, if I can get the team to email it to you, that way you have it in your your inbox. And then when you scan it and send it back, we know for sure that it's come back to us just so you don't get lost in the post and you have to waste time redoing it.\n\nSo, yeah, we'll get the team to email that to you. Now they are pretty strict on who you can actually nominate directly, but a spouse is a perfect nomination. And any if anything ever were to happen, it will go tax free to him as well, which is good. Perfect. Otherwise, when it comes no.\n\nBut you'd rather have the peace of mind to and it also makes it quicker. So if there is a valid nomination, it just makes it so much quicker if anything were to happen. Then if there is none, then it just takes a little bit longer, and that's the last thing you want. You know? Now, otherwise, when it comes to goals, the stuff that you are working towards or that you are wanting to achieve, I have here the last year when we spoke, your main focus was to tryna save up to buy a property potentially.\n\nIs that still kind of something you guys are working towards? Or mhmm. Mhmm. Yep. Yep.\n\nYep. Yep. Yeah. Especially with the prices and everything going up. Yeah.\n\nAnd Yeah. Yeah. Work. Yeah. And when it is that you guys do you know, if you do want a bit of an assessment on borrowing capacity and where things are at, just let me know because we do work with a couple of brokers who can even just being like, okay.\n\nBecause sometimes it's a good point just to be like, okay. Where are we looking at? How much could we borrow? Or where do we need to be in order to get where we want to be? And that's sometimes a good kind of point to be, like, even if it's not like you're looking at buying tomorrow, but it could be good over, like, okay.\n\nWell, we need x amount in savings to get the type of house that we want. That way, you'd know, okay. Well, how much savings do we have? How much do we need to get? And then what can we do to save quicker potentially?\n\nOr, you know, could we potentially use the way things are set up now or savings or income? Like, where do we need to be? And then that sets usually a bit of a time frame as well, which is usually a good starting point. So if that is something you're interested in, just let me know. Either send me an email, or or call the team, and then I can get them to reach out.\n\nAnd and, yeah, it's obviously completely free just to have a bit of a chat, but sometimes it's good just to assess where things are at. Yeah. Now aside from, obviously, the property and everything, is there something else that you are working towards? So that's obviously, now you have a part time job as well, which is keeping you busy along with the business. But anything else that you guys are working towards?\n\nMhmm. Yeah. Yep. Yep. Yeah.\n\nYeah. I have my fingers crossed. And if, obviously, things do change, just let me know if that obviously changes your financial situation or or anything like that. But, yeah, very exciting for you guys. And, yes, I have my my fingers crossed for you.\n\nI know it's a very hard process, but I have a lot of friends who's going through IVF and everything. It's very, very common nowadays. So yeah. Yes. Yeah.\n\nNo. If we look on the plus side, at least there's a lot of doctors now that do specialize in it a lot more than it used to be because, unfortunately, yeah, it it is very, very common. So, hopefully, with with medicine and technology and everything, it's advancing anyway. And now yeah. Exactly.\n\nExactly. Yeah. Yeah. That's what we can do. Yeah.\n\nWhich will keep you busy. Yeah. Yeah. Yeah. Oh, yeah.\n\nYes. No. They're beautiful. And what kind of dog do you have? Oh, yeah.\n\nNo. Mm-mm. Energetic? Okay. Mhmm.\n\nYeah. Mhmm. Yeah. Yeah. Mhmm.\n\nIt's a loving life. Yeah. Oh, mine's so similar. We got the lab during COVID as well. And even though she's a Labrador, you think sometimes they have quite a bit of energy, but she I swear she's she's seven.\n\nAnd she she acts like she's, like, 12, Like, just sleeps all day long, which is great. And yeah. No. I know the feeling. Now, otherwise, Miranda, when it comes to superannuation, so I know we've gone through that risk profile question a a couple of times.\n\nSo what I'll do is just kind of talk through your your current portfolio, how you feel about risk and stuff, and see if anything has changed. So, essentially, with your current portfolio, we do have you in your growth portfolio. Do you remember what it means to be a growth investor at all from last time? No. No.\n\nThat's all good. Most people say the same to be fair. But, essentially, it is tailored for investors who are wanting to grow their superannuation as much as possible while you still have plenty of time until retirement. But, also, to understand that, you know, short term, there will be some ups and downs and market fluctuation as a result. And when it comes through a typical breakdown of how your money is invested, we see about 80% in your growth assets.\n\nSo that will be things like Australian shares, international shares, like property and commodities, and that is essentially what's going to grow your super. But then we also wanna have a little bit to limit fluctuation. So we have about 20% in defensive. Now this will be things like cash, gold, fixed interest to limit those fluctuations a little bit, but the main focus is while you still have plenty of time until retirement to kind of grow and build that as much as possible. And when it comes to time frame, because we also wanna make sure you have enough time in the market for those short term fluctuations, we typically want to allow at least six years until retirement in a growth portfolio, which you do have at the moment or at least until you can access it, which is 60 at the earliest.\n\nSo from a time frame point of view, you are in a very good portfolio as long as you are still comfortable seeing a bit of that short term fluctuations for that kind of long term growth, if that's still something that you're comfortable with. Yeah. Yeah. Perfect. Now, Miranda, do you have access to your emails as well by any chance?\n\nYeah. So I have just sent you an email with some documents to go through if you can access them. Now we have just changed the software, so it might look a little bit different to what you are used to. It is the same concept where you'll get an email from me, could end up in spam folder if it's the first time through the new software, and it should say review document or sign now, and they will, same as last time, allow you to open up and view everything before it prompts you to sign it. Did not come through?\n\nOkay. I'll try resending it. Still nothing? Sure. It's usually like that.\n\nYeah. If you are having issues, I'll just resend it to hopefully, it should be there. If you will need need to kind of start going through some of the documents and hopefully, it will come through in the next couple of minutes. Oh, perfect. I was like, usually, it should be there by now.\n\nMhmm. Yeah. Now you can click on the link, and then it should Yes, please. Yep. But it will allow you to view everything first, same as same as last.\n\nYep. Now it should then open up a couple of documents, and the first one should be summary of superannuation. Yeah. Perfect. Now as you can see here, you do have your superannuation with hub twenty four, and you do have about 99,901.\n\nSo almost over that 100,000, which is great, and you don't have any insurances otherwise. Yep. You're still happy, obviously, with no insurances? Yep. So I I know last time we spoke a little bit about that life insurance if something were to happen or, like, total permanent disability or income protection or trauma insurance.\n\nYep. Yep. Yep. Yeah. Yeah.\n\nAnd if it does change, yeah, and if it does change at any point in time, just let me know, and we can always reassess it. Doesn't have to doesn't have to wait to under review time. So if at any point in time, you're like, oh, yeah. No. I do wanna look at it.\n\nJust send me an email or call the office, and we can always have a look at that whenever you want to as well. Correct. No. That's different. Yeah.\n\nNow if you can look at the next document, it should be one where it says performance with IRR. So that shows their portfolio performance. Now I did flag with a management this morning that I did have a look at the investment, and it looks like there was a a glitch in the system when they try to place the trade with Hub twenty four. So I'm not sure if you remember when we spoke, yeah, about June last year, and we were changing some of your investments to a little bit better performing one and a little bit more kind of less fluctuation. So it looks like that trade didn't happen in Hub 24.\n\nSo, basically, what it means for you is that I will get the directors and the investment committee to do an assessment. Basically, what that means is they will assess if when the trade should have happened back in June, if that return was going to be better than what you have achieved with the investment that's currently in your account, then they will do a compensation for you because there was a technical error, and that should have happened. Or if it's a matter of your current investment given the market condition that has happened in the last twelve months, Some of your current investment, which was, like, your old investment, some have gone through the roof, which is crazy, with what's happened, and one has underperformed. So, basically, what we will do is we'll do a full assessment to make sure that with the glitch in the system, you were not worse off. If you were better off, great.\n\nThen the little glitch meant you had more money in superannuation. But if the if the glitch meant that, no, if the trade should have gone through when we placed it and you were worse off a result, then you will be compensated for that. So, essentially, for your, it won't be a difference, but I do wanna be obviously fully transparent with the glitch in the system. But just just make sure that you you will not be disadvantaged of the glitch because that is not your fault. It's the system, and it's just one of those things.\n\nDoes that make sense? Yep. But I will either myself or management will let you know the outcome just so that you know whether there will be some compensation or whether you're actually better off, and it's so great. So you will you will get that. So just yeah.\n\nI've sent it off through the directors and stuff this morning to do a bit of assessment. Sometimes it can take a little bit, but I will keep an eye on things and will let you know as soon as I have that result back just for communication for you. Yep. Perfect. But even though that happened, it's still going good.\n\nIt's still going up. It's still growing despite the market fluctuations and conditions, which is great. But, yeah, I just wanna make sure that we have you in the best option possible and that you were not disadvantaged with the glitch in the system at the end of the day. Yeah. Does that make sense?\n\nDo you have any questions? No. Perfect. Yeah. But I will let you know what the outcome is regardless.\n\nNow the next document should be a Vanguard index chart, I believe, one of those red graphs. Yep. Perfect. Now you probably have seen this last time. It is good that Vanguard does publish one every year, so we should have a new one coming out very soon, any day now.\n\nAnd it's just kind of a good visualization on the market and what's happening. So it gives us a good kind of overview, and it goes back to 1995 through to 2025. And it shows us all the ups and downs of the different asset classes depending on the events in the world. Now you can see here, for example, The US shares, so that's like your top the light green line, has grown the most, but also fluctuate the most. So this is where that kind of time frame comes into play as well that I mentioned earlier with the risk profile.\n\nSo with your growth portfolio, it's at 80% in your top four combined. So US shares, Australian shares, international shares, and property. And as you can see, over the long term, market always goes up. These will fluctuate a little bit, though, depending on what is going on in the market, but they always come back around. And then about 20 in those bottom three, which is, like, your defensive investments.\n\nYep. Perfect. Now next one should be Okview services guide, I believe. Is that the one you can see? Yep.\n\nAgain, you would have seen this one before. It is one of those compliance documents. None of the important information has changed, but we've had a bit of an update to marketing and a bit of an extension to the team, which is great. But if you wanna obviously go back and have a bit of a read over this in your own time, you're more than welcome to. But if you scroll down on page nine, I believe, 10, you will see myself again if you do wanna put a face to the voice.\n\nYeah. Sorry. Obviously, sometimes it's nice when we are doing things a little bit. They're fine. Just a little bit more personal, and you can see who you're speaking with.\n\nYeah. Now the next one that should be so the next two documents, it will ask you to sign if you're happy to do so, which is your hub twenty four ongoing service agreement. Is that can you see where this consent to new ongoing fee arrangement? Yep. So that one here, same as last time as well.\n\nJust to say that you are happy to stay on as a client. Now there is no changes in regards to the fee structure. It stays exactly the same at that 1.65. So it's not going up or changing, which is good, and it is not a locking contract. So if at any point in time you are not happy, not a lock in contract, no exit fees or anything like that.\n\nBut by finding this, otherwise, it allows us to manage everything for you in the meantime. Yep. And then the last one should be a tax file number opt in form. Just option to provide tax file number. Yes, please.\n\nIf you are happy with that. Yep. And the documents will also be saved into your folder after. So if you want to go back on the computer later and have a bit of a look at it, it's all there, or I always have a copy on file as well. Yep.\n\nYep. And that is just a compliance form, but, basically, just lets you know that we are keeping your tax phone number secure and safe on file. Yep. And they will also ask for a little scribble if you're happy with that. And then it should say validate, I believe.\n\nYep. And then it usually loads for a little bit, and then it will send it back to me. Yep. No. That's okay.\n\nSometimes it takes a minute. So I can if that says all validating and sorted on your end, I'll just keep a little lookout for my inbox and see for that to come through. Yep. Perfect. I can see it's just come through, which is great.\n\nNow, Miranda, like I said, I will get the the team to email you the beneficiary form for hub twenty four so we can get that sorted for Berry as well. So when you have a moment, just have a a printout of that one completed, get it witnessed, and send it back. If you have any questions in regards to the form, just give me a call or send me an email. Otherwise, I will keep a lookout for that to come back. And like I said as well, I will let you know once management have done that full investigation as well just to make sure we have you in the best position possible.\n\nYep. Correct. So it can be anybody, just not the person nominated or you can't be witnessing it yourself. Yeah. Yeah.\n\nAnd, usually, it can be a bit funny because it'd make an illegal nomination, so just make sure that people use the same pen. So whether it's, like so it's not one person signing with, like, a black pen and one with a blue, because then sometimes they might think, oh, it's a different time, so stuff like that. So just try to make sure they do it at the same time just because, yeah, they can be a little bit particular because it is a legal nomination. Yep. Perfect.\n\nAnd like I said as well, if it is that you guys want to do a bit of an assessment on where you are standing, borrow the borrowing capacity wise or what that would look like, just let me know, and I can always get, one of our lenders to to give you guys a call and do a bit of an assessment as well. Yep. No worries. Now do you have any other questions before I let you go and enjoy the rest of the lovely sunny day today? No?\n\nPerfect. If you can think of anything, Dorian, like I said as well, if your situation changed, you wanna reassess anything, or you do wanna look at insurances at any point in time, again, just let me know. Just send me an email or give me a call, and that can be anytime as well. Yep. No problem.\n\nWell, thank you so much for your time this morning, Miranda, and I hope you enjoy the rest of your afternoon. No worries. You too. We'll speak soon. Bye.","paragraphs":[{"sentences":[{"text":"Good morning, Miranda.","start":2.0,"end":3.04,"sentiment":"positive","sentiment_score":0.3572807312011719},{"text":"This is Veronica from Financial.","start":3.04,"end":4.5,"sentiment":"neutral","sentiment_score":0.3141981244087219},{"text":"How are you?","start":4.96,"end":5.7,"sentiment":"neutral","sentiment_score":0.26563506325085956},{"text":"I'm good.","start":7.52,"end":8.4,"sentiment":"neutral","sentiment_score":0.29536618292331696},{"text":"Thanks.","start":8.4,"end":8.9,"sentiment":"neutral","sentiment_score":0.3037636876106262}],"sentiment":"neutral","sentiment_score":0.30958814706121174,"num_words":14,"start":2.0,"end":8.9},{"sentences":[{"text":"Apologies.","start":8.96,"end":9.46,"sentiment":"neutral","sentiment_score":-0.07307246327400208},{"text":"I'm calling a little bit late.","start":9.679999,"end":11.54,"sentiment":"neutral","sentiment_score":-0.07956897591551144},{"text":"My thanks.","start":12.4,"end":13.62,"sentiment":"neutral","sentiment_score":0.06246741861104966},{"text":"My previous appointment was perfect.","start":13.679999,"end":16.795,"sentiment":"neutral","sentiment_score":-0.0396841287612915},{"text":"I was like, I was just running late with other appointment.","start":16.795,"end":19.595,"sentiment":"neutral","sentiment_score":-0.09981693733822215}],"sentiment":"neutral","sentiment_score":-0.06887833744287492,"num_words":25,"start":8.96,"end":19.595},{"sentences":[{"text":"I was like, no.","start":19.595,"end":20.155,"sentiment":"neutral","sentiment_score":-0.13714391738176346},{"text":"I gotta go.","start":20.155,"end":21.055,"sentiment":"neutral","sentiment_score":-0.06960045173764229},{"text":"So thank you for that.","start":21.915,"end":23.615,"sentiment":"positive","sentiment_score":0.4346956193447113},{"text":"I had you booked in for your under review.","start":24.635,"end":26.475,"sentiment":"neutral","sentiment_score":0.27504989008108777},{"text":"Is now still a good time for you?","start":26.475,"end":28.08,"sentiment":"neutral","sentiment_score":0.25505079701542854}],"sentiment":"neutral","sentiment_score":0.20455022271851014,"num_words":29,"start":19.595,"end":28.08},{"sentences":[{"text":"Yes.","start":29.2,"end":29.7,"sentiment":"neutral","sentiment_score":0.09389927983283997},{"text":"Perfect.","start":29.76,"end":30.26,"sentiment":"neutral","sentiment_score":0.2875155806541443},{"text":"Now just before I do go any further, I just need to let you know that our calls are being recorded for quality and coaching purposes, if that's okay.","start":30.88,"end":38.42,"sentiment":"neutral","sentiment_score":0.06592865853474059},{"text":"Yep.","start":39.52,"end":40.02,"sentiment":"neutral","sentiment_score":0.1477087438106537},{"text":"Perfect.","start":40.08,"end":40.58,"sentiment":"neutral","sentiment_score":0.2927559018135071}],"sentiment":"neutral","sentiment_score":0.08284274556420067,"num_words":33,"start":29.2,"end":40.58},{"sentences":[{"text":"And just for security purposes, just so that I can confirm I'm speaking with the right person, could I just get you to confirm your full name, date of birth, and address, please?","start":40.8,"end":49.905,"sentiment":"neutral","sentiment_score":0.09285486433090585},{"text":"Yep.","start":60.059998,"end":60.539997,"sentiment":"neutral","sentiment_score":0.15129829943180084},{"text":"Perfect.","start":60.539997,"end":61.039997,"sentiment":"positive","sentiment_score":0.460282564163208},{"text":"That's exactly what I have here.","start":61.1,"end":62.859997,"sentiment":"positive","sentiment_score":0.5236760278542837},{"text":"And how's your morning been?","start":62.859997,"end":64.56,"sentiment":"neutral","sentiment_score":0.20441344678401946}],"sentiment":"neutral","sentiment_score":0.17043293016436306,"num_words":46,"start":40.8,"end":64.56},{"sentences":[{"text":"Been busy or not too much?","start":64.619995,"end":67.119995,"sentiment":"neutral","sentiment_score":-0.012708778182665506},{"text":"Oh, yeah.","start":67.275,"end":72.815,"sentiment":"neutral","sentiment_score":0.07404404878616333},{"text":"Always fun.","start":73.035,"end":73.755005,"sentiment":"neutral","sentiment_score":0.2132646143436432},{"text":"Hopefully, you didn't get hopefully, you didn't get caught in too much traffic.","start":73.755005,"end":77.615005,"sentiment":"neutral","sentiment_score":-0.04407619298077547},{"text":"Yeah.","start":80.81,"end":81.31,"sentiment":"neutral","sentiment_score":0.17057570815086365}],"sentiment":"neutral","sentiment_score":0.00399791069018344,"num_words":24,"start":64.619995,"end":81.31},{"sentences":[{"text":"Yeah.","start":82.97,"end":83.47,"sentiment":"neutral","sentiment_score":0.11658727377653122},{"text":"Now, Miranda, before I do kind of jump into things, I do like to start by asking if there is anything specific you would like to address today or any particular questions or just a bit of an update and kind of see where everything's at.","start":84.65,"end":97.855,"sentiment":"neutral","sentiment_score":0.10490021465913109},{"text":"Yep.","start":105.29,"end":105.79,"sentiment":"neutral","sentiment_score":0.009413611143827438},{"text":"Yeah.","start":110.57,"end":111.07,"sentiment":"positive","sentiment_score":0.5631996393203735},{"text":"Which is great.","start":111.450005,"end":112.51,"sentiment":"positive","sentiment_score":0.8144353628158569}],"sentiment":"neutral","sentiment_score":0.15303685551939103,"num_words":52,"start":82.97,"end":112.51},{"sentences":[{"text":"Yes.","start":114.41,"end":114.91,"sentiment":"neutral","sentiment_score":0.1915123164653778},{"text":"Yes.","start":115.130005,"end":115.630005,"sentiment":"neutral","sentiment_score":0.21509629487991333},{"text":"Oh, yay.","start":116.73,"end":117.39,"sentiment":"neutral","sentiment_score":0.09826503321528435},{"text":"Yeah.","start":128.345,"end":128.845,"sentiment":"neutral","sentiment_score":0.1326330602169037},{"text":"Yeah.","start":135.64,"end":136.14,"sentiment":"neutral","sentiment_score":0.13674771785736084}],"sentiment":"neutral","sentiment_score":0.14541990930835405,"num_words":6,"start":114.41,"end":136.14},{"sentences":[{"text":"No.","start":138.2,"end":138.36,"sentiment":"neutral","sentiment_score":0.1626560240983963},{"text":"It sounds good.","start":138.36,"end":139.08,"sentiment":"neutral","sentiment_score":0.2913787066936493},{"text":"So I will go through everything with you today, kind of what happened since we spoke last year in about June.","start":139.08,"end":146.175,"sentiment":"neutral","sentiment_score":0.09169916081286612},{"text":"June.","start":147.195,"end":147.695,"sentiment":"neutral","sentiment_score":0.053719330579042435},{"text":"But what I will do first is just to go through a bit of an updated fact find so I'll get that in new information in regards to the part time role, but then also see if there is anything else that's kind of changed if we need to make any tweaks or changes to your advice.","start":147.835,"end":161.03,"sentiment":"neutral","sentiment_score":0.04159956938472756}],"sentiment":"neutral","sentiment_score":0.06490806393684392,"num_words":83,"start":138.2,"end":161.03},{"sentences":[{"text":"Now, obviously, still 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dependents?","start":174.965,"end":177.145,"sentiment":"neutral","sentiment_score":0.003585436847060919},{"text":"No.","start":178.885,"end":179.385,"sentiment":"neutral","sentiment_score":-0.04008302092552185},{"text":"Yeah.","start":182.725,"end":182.965,"sentiment":"neutral","sentiment_score":-0.023754261434078217}],"sentiment":"neutral","sentiment_score":0.017218592576682568,"num_words":12,"start":172.725,"end":182.965},{"sentences":[{"text":"Oh, no.","start":182.965,"end":183.705,"sentiment":"neutral","sentiment_score":-0.0654652938246727},{"text":"Oh, I know.","start":184.645,"end":185.445,"sentiment":"neutral","sentiment_score":-0.04593154042959213},{"text":"I I have a lab myself and, yeah, very much know that.","start":185.445,"end":191.08,"sentiment":"neutral","sentiment_score":-0.05160774694134792},{"text":"They're quite expensive.","start":191.08,"end":192.06,"sentiment":"neutral","sentiment_score":-0.11309831341107686},{"text":"Now, obviously so you still have your business.","start":194.59999,"end":196.76,"sentiment":"neutral","sentiment_score":-0.007214255398139358}],"sentiment":"neutral","sentiment_score":-0.045893826987594366,"num_words":28,"start":182.965,"end":196.76},{"sentences":[{"text":"You're still doing about fifteen to twenty hours of of that?","start":196.76,"end":200.22,"sentiment":"neutral","sentiment_score":-0.006475394168360667},{"text":"Yeah.","start":201.665,"end":202.165,"sentiment":"neutral","sentiment_score":-0.00013017840683460236},{"text":"Yep.","start":204.705,"end":205.205,"sentiment":"neutral","sentiment_score":-0.0004543860850390047},{"text":"Yep.","start":209.185,"end":209.685,"sentiment":"neutral","sentiment_score":0.015627950429916382},{"text":"And then the part time role, what do you do 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yeah.","start":218.09,"end":218.48999,"sentiment":"neutral","sentiment_score":0.09265373274683952},{"text":"Nice.","start":218.48999,"end":218.98999,"sentiment":"neutral","sentiment_score":0.1928594559431076},{"text":"Mhmm.","start":220.41,"end":220.91,"sentiment":"neutral","sentiment_score":-0.0034412976820021868},{"text":"Mhmm.","start":222.33,"end":222.83,"sentiment":"neutral","sentiment_score":-0.00031721219420433044},{"text":"Yep.","start":226.56999,"end":227.06999,"sentiment":"neutral","sentiment_score":0.0015691699227318168}],"sentiment":"neutral","sentiment_score":0.06266293024721865,"num_words":6,"start":218.09,"end":227.06999},{"sentences":[{"text":"Mhmm.","start":235.285,"end":235.52501,"sentiment":"neutral","sentiment_score":0.05363037437200546},{"text":"Yeah.","start":235.52501,"end":236.005,"sentiment":"neutral","sentiment_score":0.08201153576374054},{"text":"I know about my I'm going.","start":236.005,"end":243.72,"sentiment":"neutral","sentiment_score":0.27457696106284857},{"text":"That's good.","start":244.74,"end":245.56001,"sentiment":"positive","sentiment_score":0.6623229384422302},{"text":"Yeah.","start":249.22,"end":249.72,"sentiment":"neutral","sentiment_score":0.2100007086992264}],"sentiment":"neutral","sentiment_score":0.3016136601905931,"num_words":11,"start":235.285,"end":249.72},{"sentences":[{"text":"And how much do you get paid there?","start":249.86,"end":252.26001,"sentiment":"neutral","sentiment_score":0.08440398867242038},{"text":"Do you know?","start":252.26001,"end":253.08,"sentiment":"neutral","sentiment_score":0.014967388163010279},{"text":"Roughly.","start":254.335,"end":254.835,"sentiment":"neutral","sentiment_score":0.024576470255851746},{"text":"Mhmm.","start":256.655,"end":257.155,"sentiment":"neutral","sentiment_score":0.03636569529771805},{"text":"Okay.","start":259.295,"end":259.615,"sentiment":"neutral","sentiment_score":0.03016820177435875}],"sentiment":"neutral","sentiment_score":0.057946031514023034,"num_words":14,"start":249.86,"end":259.615},{"sentences":[{"text":"And that's after tax?","start":259.615,"end":260.835,"sentiment":"neutral","sentiment_score":0.025101715233176947},{"text":"Yes.","start":264.095,"end":264.595,"sentiment":"neutral","sentiment_score":0.05789632350206375},{"text":"Yep.","start":265.95,"end":266.27,"sentiment":"neutral","sentiment_score":0.08603380620479584},{"text":"Okay.","start":266.27,"end":266.59,"sentiment":"neutral","sentiment_score":0.09600826352834702},{"text":"Perfect.","start":266.59,"end":267.09,"sentiment":"neutral","sentiment_score":0.26880794763565063}],"sentiment":"neutral","sentiment_score":0.07614415022544563,"num_words":8,"start":259.615,"end":267.09},{"sentences":[{"text":"Fortnight about 1,300.","start":267.15,"end":269.09,"sentiment":"neutral","sentiment_score":0.14169805745283762},{"text":"And do you know roughly how many hours you would do?","start":269.71,"end":273.25,"sentiment":"neutral","sentiment_score":0.014458681626076048},{"text":"Okay.","start":281.32498,"end":281.82498,"sentiment":"neutral","sentiment_score":0.04057602211833},{"text":"Yep.","start":281.88498,"end":282.38498,"sentiment":"neutral","sentiment_score":0.039901845157146454},{"text":"Mhmm.","start":288.685,"end":288.84497,"sentiment":"neutral","sentiment_score":0.024642523378133777}],"sentiment":"neutral","sentiment_score":0.04054470946464468,"num_words":17,"start":267.15,"end":288.84497},{"sentences":[{"text":"Okay.","start":288.84497,"end":289.34497,"sentiment":"neutral","sentiment_score":0.023184027522802353},{"text":"Yep.","start":289.485,"end":289.985,"sentiment":"neutral","sentiment_score":0.03159022331237793},{"text":"Yep.","start":293.61002,"end":294.11002,"sentiment":"neutral","sentiment_score":0.02803113125264645},{"text":"Yeah.","start":295.53,"end":296.01,"sentiment":"neutral","sentiment_score":0.023400940001010895},{"text":"Okay.","start":296.01,"end":296.51,"sentiment":"neutral","sentiment_score":0.02048998698592186}],"sentiment":"neutral","sentiment_score":0.025339261814951896,"num_words":5,"start":288.84497,"end":296.51},{"sentences":[{"text":"Kinda varies a little bit.","start":297.13,"end":298.49002,"sentiment":"neutral","sentiment_score":-0.018105291202664374},{"text":"No.","start":298.49002,"end":298.65002,"sentiment":"neutral","sentiment_score":0.0064331889152526855},{"text":"That's good.","start":298.65002,"end":299.55002,"sentiment":"neutral","sentiment_score":0.08081194758415222},{"text":"And they don't have, like, a special enterprise bargain agreement or anything.","start":300.01,"end":304.89,"sentiment":"neutral","sentiment_score":-0.010356577860269075},{"text":"It's just kind of, like, standard rates with contributions and everything 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good.","start":326.40002,"end":327.14,"sentiment":"neutral","sentiment_score":0.17542900890111923},{"text":"Yeah.","start":327.2,"end":327.7,"sentiment":"neutral","sentiment_score":0.10051291435956956},{"text":"Perfect.","start":328.0,"end":328.5,"sentiment":"neutral","sentiment_score":0.2431783378124237},{"text":"Yes.","start":330.315,"end":330.815,"sentiment":"neutral","sentiment_score":0.15557536482810974}],"sentiment":"neutral","sentiment_score":0.1729405832787355,"num_words":6,"start":321.52002,"end":330.815},{"sentences":[{"text":"Which is which is great.","start":330.95502,"end":331.915,"sentiment":"positive","sentiment_score":0.3377387672662735},{"text":"And especially having a bit of those contributions going in will obviously compound everything for your superannuation, which is great.","start":331.915,"end":339.05502,"sentiment":"positive","sentiment_score":0.39119508415460585},{"text":"Now asset wise, I have here a two motor vehicle combined value at about 50,000.","start":341.11502,"end":347.87,"sentiment":"neutral","sentiment_score":0.07243754863739013},{"text":"That's still okay?","start":348.73,"end":349.71,"sentiment":"neutral","sentiment_score":0.08849536503354709},{"text":"Mhmm.","start":352.33,"end":352.83,"sentiment":"neutral","sentiment_score":0.009275991469621658}],"sentiment":"neutral","sentiment_score":0.24713456444442272,"num_words":44,"start":330.95502,"end":352.83},{"sentences":[{"text":"Three, or did you sell 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40,000.","start":381.49503,"end":382.875,"sentiment":"neutral","sentiment_score":0.0418148102859656},{"text":"Yes.","start":385.095,"end":385.595,"sentiment":"neutral","sentiment_score":0.00299758929759264},{"text":"But cars do appreciate, appreciate.","start":388.77502,"end":391.435,"sentiment":"neutral","sentiment_score":0.10020387694239616}],"sentiment":"neutral","sentiment_score":0.07871577558531002,"num_words":11,"start":380.45502,"end":391.435},{"sentences":[{"text":"So above 50.","start":391.655,"end":397.44,"sentiment":"neutral","sentiment_score":-0.013138982467353344},{"text":"Yeah.","start":397.44,"end":397.84,"sentiment":"neutral","sentiment_score":0.10523252189159392},{"text":"Perfect.","start":397.84,"end":398.34,"sentiment":"neutral","sentiment_score":0.28104645013809204},{"text":"And I have here that you had 25 owing on one of them.","start":399.6,"end":403.78,"sentiment":"neutral","sentiment_score":0.0625311010158979},{"text":"About 20?","start":409.375,"end":410.255,"sentiment":"neutral","sentiment_score":0.02229561284184456}],"sentiment":"neutral","sentiment_score":0.06021787817589939,"num_words":20,"start":391.655,"end":410.255},{"sentences":[{"text":"Okay.","start":410.255,"end":410.73502,"sentiment":"neutral","sentiment_score":0.05679969489574432},{"text":"Perfect.","start":410.73502,"end":411.23502,"sentiment":"neutral","sentiment_score":0.20647673308849335},{"text":"Any other new assets at all?","start":412.415,"end":414.575,"sentiment":"neutral","sentiment_score":0.0834676306694746},{"text":"Any motorbikes, boats, or anything?","start":414.575,"end":418.4,"sentiment":"neutral","sentiment_score":-0.05680417530238628},{"text":"Very perfect.","start":419.86,"end":422.32,"sentiment":"negative","sentiment_score":-0.3945188373327255}],"sentiment":"neutral","sentiment_score":-0.020598422611753146,"num_words":15,"start":410.255,"end":422.32},{"sentences":[{"text":"Oh, I'm the 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depends more on their assets, but also family dynamic.","start":504.47998,"end":508.74,"sentiment":"neutral","sentiment_score":-0.0059872731566429135},{"text":"So if if you have a pretty straightforward where you don't have, you know, multiple properties or investment portfolios and, like, asset wise, it's pretty straightforward and you don't have a complex family situation, like, often with, like, a blended families or anything like that, it can get a little bit more messy, and then you might wanna have that protection in place.","start":509.32498,"end":536.13,"sentiment":"neutral","sentiment_score":0.07159270363904181},{"text":"So for the will sorry.","start":536.13,"end":538.885,"sentiment":"neutral","sentiment_score":0.05151735059916973},{"text":"With your superannuation, it does not form palm of the estate.","start":538.885,"end":542.02496,"sentiment":"neutral","sentiment_score":0.04790190962905234},{"text":"So that's kind of 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instructions.","start":629.35504,"end":631.85504,"sentiment":"neutral","sentiment_score":0.2648965507745743},{"text":"They completed correctly.","start":631.91504,"end":633.455,"sentiment":"positive","sentiment_score":0.36764106154441833},{"text":"But, otherwise, if you don't have any concerns about family and it's a pretty straightforward asset, it is ultimately up to you.","start":634.54004,"end":643.58,"sentiment":"positive","sentiment_score":0.38556821237910877},{"text":"But, yeah, usually, it's more that I stress it through like I said, I always think it's a good thing for everybody, but more so when it's a bit of, yeah, a bit of a mixed family dynamics or there's issues in that area.","start":643.58,"end":656.79504,"sentiment":"neutral","sentiment_score":0.20846976902843875}],"sentiment":"neutral","sentiment_score":0.2951270880396752,"num_words":102,"start":623.755,"end":656.79504},{"sentences":[{"text":"Yep.","start":657.015,"end":657.515,"sentiment":"neutral","sentiment_score":0.08979561179876328},{"text":"Yeah.","start":662.48,"end":662.98,"sentiment":"neutral","sentiment_score":0.1074170470237732},{"text":"Yes.","start":665.92,"end":666.42,"sentiment":"neutral","sentiment_score":0.12298663705587388},{"text":"Yeah.","start":677.85504,"end":678.35504,"sentiment":"neutral","sentiment_score":0.046297185122966766},{"text":"Yeah.","start":678.41504,"end":678.91504,"sentiment":"neutral","sentiment_score":0.03297772258520126}],"sentiment":"neutral","sentiment_score":0.07989484071731567,"num_words":5,"start":657.015,"end":678.91504},{"sentences":[{"text":"And did you receive those forms at all?","start":678.97504,"end":680.895,"sentiment":"neutral","sentiment_score":-0.006882592104375362},{"text":"Because having a bit of a look at the account, it doesn't look like we have received those back yet.","start":680.895,"end":687.76996,"sentiment":"neutral","sentiment_score":-0.08431102223694324},{"text":"Let me triple check, but I can't see it on the account.","start":691.67,"end":695.51,"sentiment":"neutral","sentiment_score":-0.08269450565179189},{"text":"Do you remember if you emailed it or posted it back?","start":695.51,"end":699.29,"sentiment":"neutral","sentiment_score":-0.05790067023851655},{"text":"That that can happen.","start":701.265,"end":702.145,"sentiment":"neutral","sentiment_score":-0.06668223161250353}],"sentiment":"neutral","sentiment_score":-0.06613184633580121,"num_words":55,"start":678.97504,"end":702.145},{"sentences":[{"text":"Mhmm.","start":702.145,"end":702.645,"sentiment":"neutral","sentiment_score":-0.03128668665885925},{"text":"Because it does have it has to be wet signed.","start":708.54504,"end":713.125,"sentiment":"neutral","sentiment_score":-0.08380278199911118},{"text":"So if you have a printer, it's fine, but it does have to be printed wet signed, witnessed because you are making a legal nomination and then sent back.","start":713.49,"end":724.87,"sentiment":"neutral","sentiment_score":-0.022650440030827605},{"text":"So, yeah, having a look in your hub 24, there is no nomination at the moment.","start":727.205,"end":731.625,"sentiment":"neutral","sentiment_score":-0.12155310064554214},{"text":"So what I tend to because we obviously wanna make sure we get that sorted if something were to happen.","start":732.005,"end":738.585,"sentiment":"neutral","sentiment_score":-0.04489656006917357}],"sentiment":"neutral","sentiment_score":-0.05748629051652786,"num_words":76,"start":702.145,"end":738.585},{"sentences":[{"text":"Now do you have access to a printer?","start":738.885,"end":741.465,"sentiment":"neutral","sentiment_score":0.010346683440729976},{"text":"Yep.","start":743.11,"end":743.43,"sentiment":"neutral","sentiment_score":0.0662144124507904},{"text":"Okay.","start":743.43,"end":743.83,"sentiment":"neutral","sentiment_score":0.07850237935781479},{"text":"Because what I'll do then, especially you never know with off post sometimes as well, if I can get the team to email it to you, that way you have it in your your inbox.","start":743.83,"end":755.75,"sentiment":"neutral","sentiment_score":0.10785061631883894},{"text":"And then when you scan it and send it back, we know for sure that it's come back to us just so you don't get lost in the post and you have to waste time redoing it.","start":755.75,"end":765.925,"sentiment":"neutral","sentiment_score":0.06797338277101517}],"sentiment":"neutral","sentiment_score":0.0794789877197728,"num_words":82,"start":738.885,"end":765.925},{"sentences":[{"text":"So, yeah, we'll get the team to email that to you.","start":766.22504,"end":769.925,"sentiment":"neutral","sentiment_score":0.32693100517446344},{"text":"Now they are pretty strict on who you can actually nominate directly, but a spouse is a perfect nomination.","start":770.97003,"end":776.27,"sentiment":"neutral","sentiment_score":0.2650312851918371},{"text":"And any if anything ever were to happen, it will go tax free to him as well, which is good.","start":776.57,"end":781.31,"sentiment":"positive","sentiment_score":0.3502209708094597},{"text":"Perfect.","start":783.54504,"end":784.04504,"sentiment":"positive","sentiment_score":0.3958175778388977},{"text":"Otherwise, when it comes no.","start":785.22504,"end":788.42505,"sentiment":"neutral","sentiment_score":0.07330700531601905}],"sentiment":"neutral","sentiment_score":0.2928322767173605,"num_words":56,"start":766.22504,"end":788.42505},{"sentences":[{"text":"But you'd rather have the peace of mind to and it also makes it quicker.","start":788.42505,"end":792.265,"sentiment":"neutral","sentiment_score":0.16807440767685572},{"text":"So if there is a valid nomination, it just makes it so much quicker if anything were to happen.","start":792.265,"end":798.04004,"sentiment":"neutral","sentiment_score":0.20611170444049334},{"text":"Then if there is none, then it just takes a little bit longer, and that's the last thing you want.","start":798.98,"end":804.2,"sentiment":"neutral","sentiment_score":-0.16453608088195323},{"text":"You know?","start":804.66003,"end":805.14,"sentiment":"neutral","sentiment_score":-0.029637876898050308},{"text":"Now, otherwise, when it comes to goals, the stuff that you are working towards or that you are wanting to achieve, I have here the last year when we spoke, your main focus was to tryna save up to buy a property potentially.","start":805.14,"end":822.53503,"sentiment":"neutral","sentiment_score":0.018033824774414994}],"sentiment":"neutral","sentiment_score":0.03901712720592817,"num_words":99,"start":788.42505,"end":822.53503},{"sentences":[{"text":"Is that still kind of something you guys are working towards?","start":824.81,"end":828.26996,"sentiment":"neutral","sentiment_score":0.0460286404598843},{"text":"Or mhmm.","start":828.57,"end":831.23,"sentiment":"neutral","sentiment_score":0.059967074543237686},{"text":"Mhmm.","start":835.705,"end":836.205,"sentiment":"neutral","sentiment_score":0.12144859880208968},{"text":"Yep.","start":839.305,"end":839.805,"sentiment":"neutral","sentiment_score":0.3180304169654846},{"text":"Yep.","start":841.705,"end":842.205,"sentiment":"positive","sentiment_score":0.5962495803833008}],"sentiment":"neutral","sentiment_score":0.10387361189350486,"num_words":16,"start":824.81,"end":842.205},{"sentences":[{"text":"Yep.","start":846.345,"end":846.845,"sentiment":"positive","sentiment_score":0.3564453125},{"text":"Yep.","start":849.96,"end":850.46,"sentiment":"positive","sentiment_score":0.4475823342800141},{"text":"Yeah.","start":852.44,"end":852.94,"sentiment":"neutral","sentiment_score":0.2624983787536621},{"text":"Especially with the prices and everything going up.","start":854.28,"end":856.94,"sentiment":"neutral","sentiment_score":0.1364631038159132},{"text":"Yeah.","start":859.96,"end":860.46,"sentiment":"neutral","sentiment_score":0.1750628501176834}],"sentiment":"neutral","sentiment_score":0.19444114218155542,"num_words":12,"start":846.345,"end":860.46},{"sentences":[{"text":"And Yeah.","start":866.5425,"end":875.76996,"sentiment":"neutral","sentiment_score":0.19326579570770264},{"text":"Yeah.","start":881.75,"end":882.25,"sentiment":"neutral","sentiment_score":0.1580849587917328},{"text":"Work.","start":883.35,"end":883.85,"sentiment":"neutral","sentiment_score":0.1668449491262436},{"text":"Yeah.","start":885.685,"end":886.185,"sentiment":"neutral","sentiment_score":0.118064746260643},{"text":"And when it is that you guys do you know, if you do want a bit of an assessment on borrowing capacity and where things are at, just let me know because we do work with a couple of brokers who can even just being like, okay.","start":886.485,"end":903.0,"sentiment":"neutral","sentiment_score":0.062057809389018}],"sentiment":"neutral","sentiment_score":0.07204314013226674,"num_words":52,"start":866.5425,"end":903.0},{"sentences":[{"text":"Because sometimes it's a good point just to be like, okay.","start":903.0,"end":905.98,"sentiment":"neutral","sentiment_score":0.20938862318342383},{"text":"Where are we looking at?","start":906.83997,"end":907.8,"sentiment":"neutral","sentiment_score":0.06365302354097366},{"text":"How much could we borrow?","start":907.8,"end":909.01996,"sentiment":"neutral","sentiment_score":0.06978871822357177},{"text":"Or where do we need to be in order to get where we want to be?","start":909.07996,"end":914.325,"sentiment":"neutral","sentiment_score":0.12688834127038717},{"text":"And that's sometimes a good kind of point to be, like, even if it's not like you're looking at buying tomorrow, but it could be good over, like, okay.","start":914.645,"end":922.325,"sentiment":"neutral","sentiment_score":0.24952270347496558}],"sentiment":"neutral","sentiment_score":0.18540690037788768,"num_words":66,"start":903.0,"end":922.325},{"sentences":[{"text":"Well, we need x amount in savings to get the type of house that we want.","start":922.325,"end":926.34503,"sentiment":"neutral","sentiment_score":0.22393219824880362},{"text":"That way, you'd know, okay.","start":926.61,"end":927.89,"sentiment":"neutral","sentiment_score":0.21619167923927307},{"text":"Well, how much savings do we have?","start":927.89,"end":929.41,"sentiment":"neutral","sentiment_score":0.062469991722277234},{"text":"How much do we need to get?","start":929.41,"end":931.27,"sentiment":"neutral","sentiment_score":0.07689397569213595},{"text":"And then what can we do to save quicker potentially?","start":931.65,"end":934.31,"sentiment":"neutral","sentiment_score":0.08450032249093056}],"sentiment":"neutral","sentiment_score":0.14409832366638714,"num_words":45,"start":922.325,"end":934.31},{"sentences":[{"text":"Or, you know, could we potentially use the way things are set up now or savings or income?","start":935.08997,"end":942.925,"sentiment":"neutral","sentiment_score":0.04370718635618687},{"text":"Like, where do we need to be?","start":942.925,"end":944.545,"sentiment":"neutral","sentiment_score":-0.03972435582961355},{"text":"And then that sets usually a bit of a time frame as well, which is usually a good starting point.","start":945.085,"end":950.545,"sentiment":"neutral","sentiment_score":0.22685873694717884},{"text":"So if that is something you're interested in, just let me know.","start":950.99,"end":954.43,"sentiment":"neutral","sentiment_score":0.1670057512819767},{"text":"Either send me an email, or or call the team, and then I can get them to reach out.","start":954.43,"end":960.19,"sentiment":"neutral","sentiment_score":0.18720808507580505}],"sentiment":"neutral","sentiment_score":0.13956389782067977,"num_words":76,"start":935.08997,"end":960.19},{"sentences":[{"text":"And and, yeah, it's obviously completely free just to have a bit of a chat, but sometimes it's good just to assess where things are at.","start":960.19,"end":967.355,"sentiment":"neutral","sentiment_score":0.22836487568341768},{"text":"Yeah.","start":969.095,"end":969.595,"sentiment":"neutral","sentiment_score":0.25289690494537354},{"text":"Now aside from, obviously, the property and everything, is there something else that you are working towards?","start":970.855,"end":976.215,"sentiment":"neutral","sentiment_score":0.058824512230999326},{"text":"So that's obviously, now you have a part time job as well, which is keeping you busy along with the business.","start":976.215,"end":981.0,"sentiment":"neutral","sentiment_score":0.015790010580704325},{"text":"But anything else that you guys are working 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have my fingers crossed.","start":1023.295,"end":1024.655,"sentiment":"neutral","sentiment_score":0.034402940422296524},{"text":"And if, obviously, things do change, just let me know if that obviously changes your financial situation or or anything like that.","start":1024.655,"end":1033.86,"sentiment":"neutral","sentiment_score":0.01941797611388293},{"text":"But, yeah, very exciting for you guys.","start":1035.04,"end":1036.8,"sentiment":"positive","sentiment_score":0.3461545535496303},{"text":"And, yes, I have my my fingers crossed for you.","start":1036.8,"end":1039.22,"sentiment":"neutral","sentiment_score":0.09701613299548625}],"sentiment":"neutral","sentiment_score":0.08952646834982766,"num_words":45,"start":1022.255,"end":1039.22},{"sentences":[{"text":"I know it's a very hard process, but I have a lot of friends who's going through IVF and everything.","start":1041.52,"end":1047.245,"sentiment":"neutral","sentiment_score":-0.025858771707862615},{"text":"It's very, very common nowadays.","start":1047.7051,"end":1049.485,"sentiment":"neutral","sentiment_score":-0.08692030608654022},{"text":"So yeah.","start":1049.545,"end":1050.765,"sentiment":"neutral","sentiment_score":-0.059503937140107155},{"text":"Yes.","start":1052.025,"end":1052.525,"sentiment":"neutral","sentiment_score":-0.03338102623820305},{"text":"Yeah.","start":1053.385,"end":1053.885,"sentiment":"neutral","sentiment_score":-0.09602142870426178}],"sentiment":"neutral","sentiment_score":-0.04138576875215974,"num_words":29,"start":1041.52,"end":1053.885},{"sentences":[{"text":"No.","start":1055.385,"end":1055.885,"sentiment":"neutral","sentiment_score":-0.17198503017425537},{"text":"If we look on the plus side, at least there's a lot of doctors now that do specialize in it a lot more than it used to be because, unfortunately, yeah, it it is very, very common.","start":1056.505,"end":1066.75,"sentiment":"neutral","sentiment_score":-0.0388444278489899},{"text":"So, hopefully, with with medicine and technology and everything, it's advancing anyway.","start":1067.0499,"end":1074.365,"sentiment":"neutral","sentiment_score":0.10421998209009568},{"text":"And now yeah.","start":1077.9451,"end":1080.2051,"sentiment":"neutral","sentiment_score":0.07729573051134746},{"text":"Exactly.","start":1080.8251,"end":1081.3251,"sentiment":"neutral","sentiment_score":0.2537049353122711}],"sentiment":"neutral","sentiment_score":0.0023519083581588886,"num_words":54,"start":1055.385,"end":1081.3251},{"sentences":[{"text":"Exactly.","start":1081.785,"end":1082.285,"sentiment":"positive","sentiment_score":0.3416818082332611},{"text":"Yeah.","start":1083.0651,"end":1083.5651,"sentiment":"positive","sentiment_score":0.4587171077728271},{"text":"Yeah.","start":1084.025,"end":1084.525,"sentiment":"neutral","sentiment_score":0.22840720415115356},{"text":"That's what we can do.","start":1084.5851,"end":1085.88,"sentiment":"positive","sentiment_score":0.37990252375602723},{"text":"Yeah.","start":1089.56,"end":1090.06,"sentiment":"neutral","sentiment_score":0.035274945199489594}],"sentiment":"neutral","sentiment_score":0.32928818712631863,"num_words":9,"start":1081.785,"end":1090.06},{"sentences":[{"text":"Which will keep you busy.","start":1090.36,"end":1091.58,"sentiment":"neutral","sentiment_score":-0.042358975112438205},{"text":"Yeah.","start":1095.0,"end":1095.5,"sentiment":"neutral","sentiment_score":0.2486196756362915},{"text":"Yeah.","start":1097.48,"end":1097.895,"sentiment":"neutral","sentiment_score":0.2594466805458069},{"text":"Yeah.","start":1099.095,"end":1099.595,"sentiment":"neutral","sentiment_score":0.13493120670318604},{"text":"Oh, yeah.","start":1099.655,"end":1100.4551,"sentiment":"neutral","sentiment_score":0.12464914098381996}],"sentiment":"neutral","sentiment_score":0.06805009692907334,"num_words":10,"start":1090.36,"end":1100.4551},{"sentences":[{"text":"Yes.","start":1100.4551,"end":1100.9551,"sentiment":"neutral","sentiment_score":0.11348442733287813},{"text":"No.","start":1101.8151,"end":1102.055,"sentiment":"neutral","sentiment_score":0.0548480749130249},{"text":"They're beautiful.","start":1102.055,"end":1102.875,"sentiment":"positive","sentiment_score":0.5931307077407837},{"text":"And what kind of dog do you have?","start":1103.175,"end":1104.715,"sentiment":"neutral","sentiment_score":0.1787855690345168},{"text":"Oh, yeah.","start":1107.415,"end":1108.135,"sentiment":"neutral","sentiment_score":0.015041626989841461}],"sentiment":"neutral","sentiment_score":0.20106869457023485,"num_words":14,"start":1100.4551,"end":1108.135},{"sentences":[{"text":"No.","start":1108.135,"end":1108.635,"sentiment":"neutral","sentiment_score":-0.06193266436457634},{"text":"Mm-mm.","start":1109.655,"end":1110.155,"sentiment":"neutral","sentiment_score":0.00810706615447998},{"text":"Energetic?","start":1110.4551,"end":1110.9551,"sentiment":"neutral","sentiment_score":0.03840745612978935},{"text":"Okay.","start":1114.54,"end":1115.04,"sentiment":"neutral","sentiment_score":0.01751159504055977},{"text":"Mhmm.","start":1120.37,"end":1120.62,"sentiment":"neutral","sentiment_score":0.025264043360948563}],"sentiment":"neutral","sentiment_score":0.0054714992642402645,"num_words":5,"start":1108.135,"end":1120.62},{"sentences":[{"text":"Yeah.","start":1120.62,"end":1121.12,"sentiment":"neutral","sentiment_score":0.026870600879192352},{"text":"Mhmm.","start":1121.34,"end":1121.84,"sentiment":"neutral","sentiment_score":0.01970852352678776},{"text":"Yeah.","start":1127.915,"end":1128.415,"sentiment":"neutral","sentiment_score":0.00026943162083625793},{"text":"Yeah.","start":1132.075,"end":1132.575,"sentiment":"neutral","sentiment_score":0.03327026963233948},{"text":"Mhmm.","start":1136.65,"end":1137.15,"sentiment":"neutral","sentiment_score":0.0685584545135498}],"sentiment":"neutral","sentiment_score":0.02973545603454113,"num_words":5,"start":1120.62,"end":1137.15},{"sentences":[{"text":"It's a loving life.","start":1141.53,"end":1142.59,"sentiment":"positive","sentiment_score":0.3729647174477577},{"text":"Yeah.","start":1145.6901,"end":1146.1901,"sentiment":"neutral","sentiment_score":0.06277492642402649},{"text":"Oh, mine's so similar.","start":1146.49,"end":1147.77,"sentiment":"neutral","sentiment_score":0.04984168196097016},{"text":"We got the lab during COVID as well.","start":1147.77,"end":1151.155,"sentiment":"neutral","sentiment_score":0.037436054553836584},{"text":"And even though she's a Labrador, you think sometimes they have quite a bit of energy, but she I swear she's she's seven.","start":1151.455,"end":1158.275,"sentiment":"neutral","sentiment_score":0.04196134881804819}],"sentiment":"neutral","sentiment_score":0.07546499958261847,"num_words":40,"start":1141.53,"end":1158.275},{"sentences":[{"text":"And she she acts like she's, like, 12, Like, just sleeps all day long, which is great.","start":1159.135,"end":1165.7799,"sentiment":"neutral","sentiment_score":0.30928534356986775},{"text":"And yeah.","start":1168.1599,"end":1168.7999,"sentiment":"neutral","sentiment_score":0.04388408362865448},{"text":"No.","start":1168.7999,"end":1169.2,"sentiment":"neutral","sentiment_score":-0.0694342851638794},{"text":"I know the feeling.","start":1169.2,"end":1170.1799,"sentiment":"neutral","sentiment_score":-0.09467647969722748},{"text":"Now, otherwise, Miranda, when it comes to superannuation, so I know we've gone through that risk profile question a a couple of times.","start":1173.0399,"end":1179.745,"sentiment":"neutral","sentiment_score":-0.019117678070197933}],"sentiment":"neutral","sentiment_score":0.09484621719952593,"num_words":47,"start":1159.135,"end":1179.745},{"sentences":[{"text":"So what I'll do is just kind of talk through your your current portfolio, how you feel about risk and stuff, and see if anything has changed.","start":1180.4451,"end":1190.545,"sentiment":"neutral","sentiment_score":0.10143147077825335},{"text":"So, essentially, with your current portfolio, we do have you in your growth portfolio.","start":1191.245,"end":1197.2001,"sentiment":"neutral","sentiment_score":0.15814763786537306},{"text":"Do you remember what it means to be a growth investor at all from last time?","start":1197.74,"end":1203.36,"sentiment":"neutral","sentiment_score":0.09150923625566065},{"text":"No.","start":1206.9551,"end":1207.4551,"sentiment":"neutral","sentiment_score":-0.27102479338645935},{"text":"No.","start":1207.515,"end":1207.8351,"sentiment":"negative","sentiment_score":-0.33654576539993286}],"sentiment":"neutral","sentiment_score":0.0984626078378346,"num_words":59,"start":1180.4451,"end":1207.8351},{"sentences":[{"text":"That's all good.","start":1207.8351,"end":1208.895,"sentiment":"neutral","sentiment_score":-0.088104913632075},{"text":"Most people say the same to be fair.","start":1209.1951,"end":1211.135,"sentiment":"neutral","sentiment_score":0.08389415685087442},{"text":"But, essentially, it is tailored for investors who are wanting to grow their superannuation as much as possible while you still have plenty of time until retirement.","start":1211.995,"end":1221.64,"sentiment":"neutral","sentiment_score":0.1464235641890102},{"text":"But, also, to understand that, you know, short term, there will be some ups and downs and market fluctuation as a result.","start":1224.1,"end":1231.0,"sentiment":"neutral","sentiment_score":-0.1371035985648632},{"text":"And when it comes through a typical breakdown of how your money is invested, we see about 80% in your growth assets.","start":1231.995,"end":1242.575,"sentiment":"neutral","sentiment_score":0.199611846357584}],"sentiment":"neutral","sentiment_score":0.06994458778602321,"num_words":82,"start":1207.8351,"end":1242.575},{"sentences":[{"text":"So that will be things like Australian shares, international shares, like property and commodities, and that is essentially what's going to grow your super.","start":1243.115,"end":1252.35,"sentiment":"neutral","sentiment_score":0.2575552687048912},{"text":"But then we also wanna have a little bit to limit fluctuation.","start":1252.57,"end":1255.95,"sentiment":"neutral","sentiment_score":0.15903930738568306},{"text":"So we have about 20% in defensive.","start":1256.65,"end":1259.71,"sentiment":"neutral","sentiment_score":0.19953671097755432},{"text":"Now this will be things like cash, gold, fixed interest to limit those fluctuations a little bit, but the main focus is while you still have plenty of time until retirement to kind of grow and build that as much as possible.","start":1260.4349,"end":1274.455,"sentiment":"neutral","sentiment_score":0.25178148100773495},{"text":"And when it comes to time frame, because we also wanna make sure you have enough time in the market for those short term fluctuations, we typically want to allow at least six years until retirement in a growth portfolio, which you do have at the moment or at least until you can access it, which is 60 at the earliest.","start":1275.82,"end":1294.8151,"sentiment":"neutral","sentiment_score":0.13317487730843122}],"sentiment":"neutral","sentiment_score":0.19304825227758657,"num_words":146,"start":1243.115,"end":1294.8151},{"sentences":[{"text":"So from a time frame point of view, you are in a very good portfolio as long as you are still comfortable seeing a bit of that short term fluctuations for that kind of long term growth, if that's still something that you're comfortable with.","start":1295.515,"end":1310.01,"sentiment":"neutral","sentiment_score":0.325345124801},{"text":"Yeah.","start":1310.01,"end":1310.51,"sentiment":"neutral","sentiment_score":0.0581771656870842},{"text":"Yeah.","start":1313.9451,"end":1314.4451,"sentiment":"neutral","sentiment_score":0.3119923174381256},{"text":"Perfect.","start":1314.505,"end":1315.005,"sentiment":"positive","sentiment_score":0.5619680881500244},{"text":"Now, Miranda, do you have access to your emails as well by any chance?","start":1316.1051,"end":1320.365,"sentiment":"neutral","sentiment_score":0.11671768288527216}],"sentiment":"neutral","sentiment_score":0.2775276733502265,"num_words":62,"start":1295.515,"end":1320.365},{"sentences":[{"text":"Yeah.","start":1321.625,"end":1322.125,"sentiment":"neutral","sentiment_score":0.04201355203986168},{"text":"So I have just sent you an email with some documents to go through if you can access them.","start":1322.265,"end":1330.63,"sentiment":"neutral","sentiment_score":0.03240628932651721},{"text":"Now we have just changed the software, so it might look a little bit different to what you are used to.","start":1330.63,"end":1336.1699,"sentiment":"neutral","sentiment_score":-0.018035619785743102},{"text":"It is the same concept where you'll get an email from me, could end up in spam folder if it's the first time through the new software, and it should say review document or sign now, and they will, same as last time, allow you to open up and view everything before it prompts you to sign it.","start":1336.5499,"end":1356.595,"sentiment":"neutral","sentiment_score":-0.0155455204979356},{"text":"Did not come through?","start":1403.0751,"end":1404.2151,"sentiment":"neutral","sentiment_score":-0.08336639869958162}],"sentiment":"neutral","sentiment_score":-0.009282725727529202,"num_words":103,"start":1321.625,"end":1404.2151},{"sentences":[{"text":"Okay.","start":1408.21,"end":1408.69,"sentiment":"neutral","sentiment_score":-0.06289053708314896},{"text":"I'll try resending it.","start":1408.69,"end":1410.47,"sentiment":"neutral","sentiment_score":-0.0402011638507247},{"text":"Still nothing?","start":1433.84,"end":1434.58,"sentiment":"neutral","sentiment_score":-0.08937615901231766},{"text":"Sure.","start":1446.255,"end":1446.755,"sentiment":"neutral","sentiment_score":-0.027851926162838936},{"text":"It's usually like that.","start":1446.815,"end":1448.275,"sentiment":"neutral","sentiment_score":-0.040895155631005764}],"sentiment":"neutral","sentiment_score":-0.04949000493312875,"num_words":12,"start":1408.21,"end":1448.275},{"sentences":[{"text":"Yeah.","start":1482.78,"end":1483.28,"sentiment":"neutral","sentiment_score":-0.00917722936719656},{"text":"If you are having issues, I'll just resend it to hopefully, it should be there.","start":1484.78,"end":1491.2001,"sentiment":"neutral","sentiment_score":-0.06442579838136832},{"text":"If you will need need to kind of start going through some of the documents and hopefully, it will come through in the next couple of minutes.","start":1491.66,"end":1497.775,"sentiment":"neutral","sentiment_score":-0.03592154932104879},{"text":"Oh, perfect.","start":1498.395,"end":1499.135,"sentiment":"neutral","sentiment_score":0.25337599962949753},{"text":"I was like, usually, it should be there by now.","start":1500.155,"end":1502.5751,"sentiment":"neutral","sentiment_score":0.20017955899238588}],"sentiment":"neutral","sentiment_score":0.01023821004412391,"num_words":55,"start":1482.78,"end":1502.5751},{"sentences":[{"text":"Mhmm.","start":1504.235,"end":1504.735,"sentiment":"neutral","sentiment_score":0.15236902236938477},{"text":"Yeah.","start":1507.72,"end":1508.22,"sentiment":"neutral","sentiment_score":0.17444367706775665},{"text":"Now you can click on the link, and then it should Yes, please.","start":1508.4401,"end":1514.76,"sentiment":"neutral","sentiment_score":0.15446707606315613},{"text":"Yep.","start":1514.76,"end":1515.24,"sentiment":"neutral","sentiment_score":0.10817258059978484},{"text":"But it will allow you to view everything first, same as same as last.","start":1515.24,"end":1518.78,"sentiment":"neutral","sentiment_score":0.12612790973590954}],"sentiment":"neutral","sentiment_score":0.14029493350535632,"num_words":30,"start":1504.235,"end":1518.78},{"sentences":[{"text":"Yep.","start":1519.875,"end":1520.375,"sentiment":"neutral","sentiment_score":0.1370706856250763},{"text":"Now it should then open up a couple of documents, and the first one should be summary of superannuation.","start":1520.755,"end":1527.015,"sentiment":"neutral","sentiment_score":0.12846990713947698},{"text":"Yeah.","start":1529.3151,"end":1529.7151,"sentiment":"positive","sentiment_score":0.5164908170700073},{"text":"Perfect.","start":1529.7151,"end":1530.2151,"sentiment":"positive","sentiment_score":0.7105002403259277},{"text":"Now as you can see here, you do have your superannuation with hub twenty four, and you do have about 99,901.","start":1531.3151,"end":1540.68,"sentiment":"positive","sentiment_score":0.33496856618495213}],"sentiment":"neutral","sentiment_score":0.2520774388036063,"num_words":43,"start":1519.875,"end":1540.68},{"sentences":[{"text":"So almost over that 100,000, which is great, and you don't have any insurances otherwise.","start":1541.06,"end":1548.36,"sentiment":"positive","sentiment_score":0.40678323060274124},{"text":"Yep.","start":1550.4249,"end":1550.825,"sentiment":"neutral","sentiment_score":0.20324978232383728},{"text":"You're still happy, obviously, with no insurances?","start":1550.825,"end":1553.005,"sentiment":"positive","sentiment_score":0.3460166113717215},{"text":"Yep.","start":1562.0399,"end":1562.52,"sentiment":"neutral","sentiment_score":-0.0010806753998622298},{"text":"So I I know last time we spoke a little bit about that life insurance if something were to happen or, like, total permanent disability or income protection or trauma insurance.","start":1562.52,"end":1574.62,"sentiment":"neutral","sentiment_score":-0.07436263050523496}],"sentiment":"neutral","sentiment_score":0.11674167818008838,"num_words":55,"start":1541.06,"end":1574.62},{"sentences":[{"text":"Yep.","start":1575.495,"end":1575.995,"sentiment":"neutral","sentiment_score":0.018047861754894257},{"text":"Yep.","start":1577.495,"end":1577.995,"sentiment":"neutral","sentiment_score":0.03059711307287216},{"text":"Yep.","start":1581.255,"end":1581.755,"sentiment":"neutral","sentiment_score":0.0001065644173650071},{"text":"Yeah.","start":1584.055,"end":1584.555,"sentiment":"neutral","sentiment_score":0.007350275292992592},{"text":"Yeah.","start":1587.5901,"end":1588.0901,"sentiment":"neutral","sentiment_score":0.02197742834687233}],"sentiment":"neutral","sentiment_score":0.01561584857699927,"num_words":5,"start":1575.495,"end":1588.0901},{"sentences":[{"text":"And if it does change, yeah, and if it does change at any point in time, just let me know, and we can always reassess it.","start":1589.03,"end":1596.23,"sentiment":"neutral","sentiment_score":0.03756745116641888},{"text":"Doesn't have to doesn't have to wait to under review time.","start":1596.23,"end":1599.11,"sentiment":"neutral","sentiment_score":0.024474759332158348},{"text":"So if at any point in time, you're like, oh, yeah.","start":1599.11,"end":1601.27,"sentiment":"neutral","sentiment_score":0.051053479821844536},{"text":"No.","start":1601.27,"end":1601.43,"sentiment":"neutral","sentiment_score":0.016268722712993622},{"text":"I do wanna look at it.","start":1601.43,"end":1602.585,"sentiment":"neutral","sentiment_score":0.04858884587883949}],"sentiment":"neutral","sentiment_score":0.038461202891035516,"num_words":55,"start":1589.03,"end":1602.585},{"sentences":[{"text":"Just send me an email or call the office, and we can always have a look at that whenever you want to as well.","start":1602.6649,"end":1608.0449,"sentiment":"neutral","sentiment_score":0.0928205441062649},{"text":"Correct.","start":1612.4249,"end":1612.825,"sentiment":"neutral","sentiment_score":0.015715904533863068},{"text":"No.","start":1612.825,"end":1613.065,"sentiment":"neutral","sentiment_score":-0.10559486597776412},{"text":"That's different.","start":1613.065,"end":1613.8049,"sentiment":"neutral","sentiment_score":-0.11072329804301262},{"text":"Yeah.","start":1613.945,"end":1614.445,"sentiment":"neutral","sentiment_score":0.0018649175763130188}],"sentiment":"neutral","sentiment_score":0.06614594546885326,"num_words":29,"start":1602.6649,"end":1614.445},{"sentences":[{"text":"Now if you can look at the next document, it should be one where it says performance with IRR.","start":1616.12,"end":1621.98,"sentiment":"neutral","sentiment_score":0.05869861417695096},{"text":"So that shows their portfolio performance.","start":1622.9199,"end":1624.86,"sentiment":"neutral","sentiment_score":0.05243321694433689},{"text":"Now I did flag with a management this morning that I did have a look at the investment, and it looks like there was a a glitch in the system when they try to place the trade with Hub twenty four.","start":1625.24,"end":1637.4049,"sentiment":"neutral","sentiment_score":-0.1215541979706869},{"text":"So I'm not sure if you remember when we spoke, yeah, about June last year, and we were changing some of your investments to a little bit better performing one and a little bit more kind of less fluctuation.","start":1637.625,"end":1650.4299,"sentiment":"neutral","sentiment_score":-0.11510796844959259},{"text":"So it looks like that trade didn't happen in Hub 24.","start":1651.37,"end":1655.265,"sentiment":"neutral","sentiment_score":-0.11584646728905765}],"sentiment":"neutral","sentiment_score":-0.08032216427141223,"num_words":116,"start":1616.12,"end":1655.265},{"sentences":[{"text":"So, basically, what it means for you is that I will get the directors and the investment committee to do an assessment.","start":1656.225,"end":1665.845,"sentiment":"neutral","sentiment_score":0.03906302822923118},{"text":"Basically, what that means is they will assess if when the trade should have happened back in June, if that return was going to be better than what you have achieved with the investment that's currently in your account, then they will do a compensation for you because there was a technical error, and that should have happened.","start":1667.665,"end":1690.1951,"sentiment":"neutral","sentiment_score":-0.009479735560458282},{"text":"Or if it's a matter of your current investment given the market condition that has happened in the last twelve months, Some of your current investment, which was, like, your old investment, some have gone through the roof, which is crazy, with what's happened, and one has underperformed.","start":1690.735,"end":1709.3601,"sentiment":"neutral","sentiment_score":-0.2532621460656325},{"text":"So, basically, what we will do is we'll do a full assessment to make sure that with the glitch in the system, you were not worse off.","start":1710.06,"end":1718.595,"sentiment":"neutral","sentiment_score":-0.03794409500228034},{"text":"If you were better off, great.","start":1718.595,"end":1720.755,"sentiment":"neutral","sentiment_score":0.13542284443974495}],"sentiment":"neutral","sentiment_score":-0.07490046304991897,"num_words":161,"start":1656.225,"end":1720.755},{"sentences":[{"text":"Then the little glitch meant you had more money in superannuation.","start":1720.755,"end":1723.655,"sentiment":"neutral","sentiment_score":-0.018066943369128487},{"text":"But if the if the glitch meant that, no, if the trade should have gone through when we placed it and you were worse off a result, then you will be compensated for that.","start":1724.275,"end":1737.55,"sentiment":"neutral","sentiment_score":-0.15129157966550658},{"text":"So, essentially, for your, it won't be a difference, but I do wanna be obviously fully transparent with the glitch in the system.","start":1738.5701,"end":1746.125,"sentiment":"neutral","sentiment_score":0.08173000763939775},{"text":"But just just make sure that you you will not be disadvantaged of the glitch because that is not your fault.","start":1747.065,"end":1752.745,"sentiment":"neutral","sentiment_score":0.026736408117271605},{"text":"It's the system, and it's just one of those things.","start":1752.745,"end":1756.125,"sentiment":"neutral","sentiment_score":0.09094000421464443}],"sentiment":"neutral","sentiment_score":-0.020121164619922638,"num_words":99,"start":1720.755,"end":1756.125},{"sentences":[{"text":"Does that make sense?","start":1757.06,"end":1758.12,"sentiment":"neutral","sentiment_score":-0.03069036826491356},{"text":"Yep.","start":1758.98,"end":1759.48,"sentiment":"neutral","sentiment_score":0.0105673149228096},{"text":"But I will either myself or management will let you know the outcome just so that you know whether there will be some compensation or whether you're actually better off, and it's so great.","start":1759.54,"end":1771.56,"sentiment":"positive","sentiment_score":0.33953232274335976},{"text":"So you will you will get that.","start":1772.135,"end":1773.9751,"sentiment":"neutral","sentiment_score":0.3316139834267752},{"text":"So just yeah.","start":1773.9751,"end":1775.255,"sentiment":"neutral","sentiment_score":0.11464148511489232}],"sentiment":"neutral","sentiment_score":0.28769647254019365,"num_words":49,"start":1757.06,"end":1775.255},{"sentences":[{"text":"I've sent it off through the directors and stuff this morning to do a bit of assessment.","start":1775.255,"end":1779.1951,"sentiment":"neutral","sentiment_score":0.10332067705252591},{"text":"Sometimes it can take a little bit, but I will keep an eye on things and will let you know as soon as I have that result back just for communication for you.","start":1779.495,"end":1788.03,"sentiment":"neutral","sentiment_score":0.10652961931896932},{"text":"Yep.","start":1789.0701,"end":1789.47,"sentiment":"neutral","sentiment_score":0.2694139778614044},{"text":"Perfect.","start":1789.47,"end":1789.97,"sentiment":"positive","sentiment_score":0.6066710948944092},{"text":"But even though that happened, it's still going good.","start":1790.99,"end":1794.11,"sentiment":"neutral","sentiment_score":0.2806137137942844}],"sentiment":"neutral","sentiment_score":0.14218913843152953,"num_words":61,"start":1775.255,"end":1794.11},{"sentences":[{"text":"It's still going up.","start":1794.11,"end":1795.0701,"sentiment":"neutral","sentiment_score":0.3140048608183861},{"text":"It's still growing despite the market fluctuations and conditions, which is great.","start":1795.0701,"end":1799.89,"sentiment":"neutral","sentiment_score":0.2869713281591733},{"text":"But, yeah, I just wanna make sure that we have you in the best option possible and that you were not disadvantaged with the glitch in the system at the end of the day.","start":1800.045,"end":1808.2251,"sentiment":"neutral","sentiment_score":0.10200443863868713},{"text":"Yeah.","start":1809.3251,"end":1809.8251,"sentiment":"neutral","sentiment_score":0.3044861853122711},{"text":"Does that make sense?","start":1809.9651,"end":1810.8451,"sentiment":"neutral","sentiment_score":0.1400962695479393}],"sentiment":"neutral","sentiment_score":0.16423086469823664,"num_words":55,"start":1794.11,"end":1810.8451},{"sentences":[{"text":"Do you have any questions?","start":1810.8451,"end":1811.905,"sentiment":"neutral","sentiment_score":0.06855474412441254},{"text":"No.","start":1814.3,"end":1814.7001,"sentiment":"neutral","sentiment_score":0.003872739151120186},{"text":"Perfect.","start":1814.7001,"end":1815.2001,"sentiment":"neutral","sentiment_score":0.12180781364440918},{"text":"Yeah.","start":1816.54,"end":1817.02,"sentiment":"neutral","sentiment_score":0.026069432497024536},{"text":"But I will let you know what the outcome is regardless.","start":1817.02,"end":1820.3201,"sentiment":"neutral","sentiment_score":0.03229899467392401}],"sentiment":"neutral","sentiment_score":0.044726981438304246,"num_words":19,"start":1810.8451,"end":1820.3201},{"sentences":[{"text":"Now the next document should be a Vanguard index chart, I believe, one of those red graphs.","start":1821.9801,"end":1828.8251,"sentiment":"neutral","sentiment_score":0.07253094850217595},{"text":"Yep.","start":1829.765,"end":1830.265,"sentiment":"neutral","sentiment_score":0.14561834931373596},{"text":"Perfect.","start":1830.3251,"end":1830.8251,"sentiment":"positive","sentiment_score":0.33435964584350586},{"text":"Now you probably have seen this last time.","start":1830.885,"end":1833.385,"sentiment":"neutral","sentiment_score":0.1803427180275321},{"text":"It is good that Vanguard does publish one every year, so we should have a new one coming out very soon, any day now.","start":1834.165,"end":1841.8651,"sentiment":"neutral","sentiment_score":0.3065378622462352}],"sentiment":"neutral","sentiment_score":0.20613048152596342,"num_words":51,"start":1821.9801,"end":1841.8651},{"sentences":[{"text":"And it's just kind of a good visualization on the market and what's happening.","start":1843.72,"end":1849.0,"sentiment":"neutral","sentiment_score":0.1944361531308719},{"text":"So it gives us a good kind of overview, and it goes back to 1995 through to 2025.","start":1849.0,"end":1856.545,"sentiment":"neutral","sentiment_score":0.170019983417458},{"text":"And it shows us all the ups and downs of the different asset classes depending on the events in the world.","start":1856.845,"end":1863.745,"sentiment":"neutral","sentiment_score":0.09077488684228488},{"text":"Now you can see here, for example, The US shares, so that's like your top the light green line, has grown the most, but also fluctuate the most.","start":1864.285,"end":1875.08,"sentiment":"neutral","sentiment_score":0.07250715113644089},{"text":"So this is where that kind of time frame comes into play as well that I mentioned earlier with the risk profile.","start":1875.62,"end":1881.56,"sentiment":"neutral","sentiment_score":0.012392935724082317}],"sentiment":"neutral","sentiment_score":0.09700566297849116,"num_words":103,"start":1843.72,"end":1881.56},{"sentences":[{"text":"So with your growth portfolio, it's at 80% in your top four combined.","start":1882.26,"end":1888.525,"sentiment":"neutral","sentiment_score":0.09970614600640076},{"text":"So US shares, Australian shares, international shares, and property.","start":1888.985,"end":1893.165,"sentiment":"neutral","sentiment_score":0.05096741931305991},{"text":"And as you can see, over the long term, market always goes up.","start":1893.785,"end":1897.05,"sentiment":"neutral","sentiment_score":0.05823160736606671},{"text":"These will fluctuate a little bit, though, depending on what is going on in the market, but they always come back around.","start":1897.13,"end":1904.03,"sentiment":"neutral","sentiment_score":0.02747971818528392},{"text":"And then about 20 in those bottom three, which is, like, your defensive investments.","start":1904.0901,"end":1908.91,"sentiment":"neutral","sentiment_score":0.05319416256887572}],"sentiment":"neutral","sentiment_score":0.0543826710380299,"num_words":71,"start":1882.26,"end":1908.91},{"sentences":[{"text":"Yep.","start":1910.855,"end":1911.335,"sentiment":"neutral","sentiment_score":0.22113704681396484},{"text":"Perfect.","start":1911.335,"end":1911.835,"sentiment":"positive","sentiment_score":0.485334575176239},{"text":"Now next one should be Okview services guide, I believe.","start":1913.1749,"end":1918.5549,"sentiment":"neutral","sentiment_score":0.19217770770192147},{"text":"Is that the one you can see?","start":1918.695,"end":1919.815,"sentiment":"neutral","sentiment_score":0.053476332021611075},{"text":"Yep.","start":1919.815,"end":1920.315,"sentiment":"neutral","sentiment_score":0.04630042240023613}],"sentiment":"neutral","sentiment_score":0.1524441722780466,"num_words":20,"start":1910.855,"end":1920.315},{"sentences":[{"text":"Again, you would have seen this one before.","start":1920.5349,"end":1922.2949,"sentiment":"neutral","sentiment_score":0.04564154800027609},{"text":"It is one of those compliance documents.","start":1922.2949,"end":1924.475,"sentiment":"neutral","sentiment_score":0.053251994507653375},{"text":"None of the important information has changed, but we've had a bit of an update to marketing and a bit of an extension to the team, which is great.","start":1926.05,"end":1934.71,"sentiment":"neutral","sentiment_score":0.1666072247357204},{"text":"But if you wanna obviously go back and have a bit of a read over this in your own time, you're more than welcome to.","start":1935.01,"end":1940.87,"sentiment":"neutral","sentiment_score":0.10030698239803314},{"text":"But if you scroll down on page nine, I believe, 10, you will see myself again if you do wanna put a face to the voice.","start":1941.225,"end":1952.605,"sentiment":"neutral","sentiment_score":0.055866955349651665}],"sentiment":"neutral","sentiment_score":0.10031285538877312,"num_words":95,"start":1920.5349,"end":1952.605},{"sentences":[{"text":"Yeah.","start":1956.68,"end":1957.16,"sentiment":"neutral","sentiment_score":0.024659989401698112},{"text":"Sorry.","start":1957.16,"end":1957.56,"sentiment":"neutral","sentiment_score":0.015629753470420837},{"text":"Obviously, sometimes it's nice when we are doing things a little bit.","start":1957.56,"end":1960.04,"sentiment":"positive","sentiment_score":0.39494933125873405},{"text":"They're fine.","start":1960.04,"end":1960.7,"sentiment":"positive","sentiment_score":0.3725927472114563},{"text":"Just a little bit more personal, and you can see who you're speaking with.","start":1961.24,"end":1964.22,"sentiment":"neutral","sentiment_score":0.193632610142231}],"sentiment":"neutral","sentiment_score":0.27452412514636915,"num_words":30,"start":1956.68,"end":1964.22},{"sentences":[{"text":"Yeah.","start":1965.08,"end":1965.58,"sentiment":"neutral","sentiment_score":0.15389186143875122},{"text":"Now the next one that should be so the next two documents, it will ask you to sign if you're happy to do so, which is your hub twenty four ongoing service agreement.","start":1967.8351,"end":1980.255,"sentiment":"neutral","sentiment_score":0.14182306171366663},{"text":"Is that can you see where this consent to new ongoing fee arrangement?","start":1980.69,"end":1984.3099,"sentiment":"neutral","sentiment_score":0.07299440669325682},{"text":"Yep.","start":1985.97,"end":1986.47,"sentiment":"neutral","sentiment_score":0.16181138157844543},{"text":"So that one here, same as last time as well.","start":1987.33,"end":1990.71,"sentiment":"neutral","sentiment_score":0.28973074853420255}],"sentiment":"neutral","sentiment_score":0.15244998365383725,"num_words":58,"start":1965.08,"end":1990.71},{"sentences":[{"text":"Just to say that you are happy to stay on as a client.","start":1991.8099,"end":1994.71,"sentiment":"positive","sentiment_score":0.46091702580451965},{"text":"Now there is no changes in regards to the fee structure.","start":1995.2749,"end":1998.6549,"sentiment":"neutral","sentiment_score":0.10041847892782906},{"text":"It stays exactly the same at that 1.65.","start":1998.715,"end":2002.015,"sentiment":"neutral","sentiment_score":0.23210867121815681},{"text":"So it's not going up or changing, which is good, and it is not a locking contract.","start":2002.1549,"end":2008.255,"sentiment":"neutral","sentiment_score":-0.017007527105948505},{"text":"So if at any point in time you are not happy, not a lock in contract, no exit fees or anything like that.","start":2008.35,"end":2014.13,"sentiment":"neutral","sentiment_score":-0.20712224912384283}],"sentiment":"neutral","sentiment_score":0.05417297614945306,"num_words":72,"start":1991.8099,"end":2014.13},{"sentences":[{"text":"But by finding this, otherwise, it allows us to manage everything for you in the meantime.","start":2014.35,"end":2019.33,"sentiment":"neutral","sentiment_score":0.15274010435678065},{"text":"Yep.","start":2021.085,"end":2021.585,"sentiment":"neutral","sentiment_score":0.2699846029281616},{"text":"And then the last one should be a tax file number opt in form.","start":2021.965,"end":2027.345,"sentiment":"neutral","sentiment_score":0.20051553419658116},{"text":"Just option to provide tax file number.","start":2029.325,"end":2031.585,"sentiment":"neutral","sentiment_score":0.09297411356653486},{"text":"Yes, please.","start":2035.82,"end":2036.38,"sentiment":"neutral","sentiment_score":0.2084927037358284}],"sentiment":"neutral","sentiment_score":0.16472119884565473,"num_words":40,"start":2014.35,"end":2036.38},{"sentences":[{"text":"If you are happy with that.","start":2036.38,"end":2037.68,"sentiment":"positive","sentiment_score":0.3608387808005015},{"text":"Yep.","start":2038.06,"end":2038.56,"sentiment":"neutral","sentiment_score":0.18910586833953855},{"text":"And the documents will also be saved into your folder after.","start":2041.82,"end":2045.5,"sentiment":"neutral","sentiment_score":0.26594206961718475},{"text":"So if you want to go back on the computer later and have a bit of a look at it, it's all there, or I always have a copy on file as well.","start":2045.5,"end":2053.085,"sentiment":"neutral","sentiment_score":0.20435518884297574},{"text":"Yep.","start":2058.7449,"end":2059.11,"sentiment":"neutral","sentiment_score":0.10887959599494934}],"sentiment":"neutral","sentiment_score":0.23330965666816786,"num_words":52,"start":2036.38,"end":2059.11},{"sentences":[{"text":"Yep.","start":2062.31,"end":2062.79,"sentiment":"neutral","sentiment_score":0.1675734966993332},{"text":"And that is just a compliance form, but, basically, just lets you know that we are keeping your tax phone number secure and safe on file.","start":2062.79,"end":2069.85,"sentiment":"neutral","sentiment_score":0.26456835636725795},{"text":"Yep.","start":2071.685,"end":2072.085,"sentiment":"neutral","sentiment_score":0.17476168274879456},{"text":"And they will also ask for a little scribble if you're happy with that.","start":2072.085,"end":2075.545,"sentiment":"neutral","sentiment_score":0.14654098717229708},{"text":"And then it should say validate, I believe.","start":2077.445,"end":2082.185,"sentiment":"neutral","sentiment_score":0.0635960497893393}],"sentiment":"neutral","sentiment_score":0.19562909327447414,"num_words":50,"start":2062.31,"end":2082.185},{"sentences":[{"text":"Yep.","start":2085.0598,"end":2085.5598,"sentiment":"neutral","sentiment_score":0.08852555602788925},{"text":"And then it usually loads for a little bit, and then it will send it back to me.","start":2085.94,"end":2091.7998,"sentiment":"neutral","sentiment_score":0.10124251618981361},{"text":"Yep.","start":2096.115,"end":2096.615,"sentiment":"neutral","sentiment_score":0.08655056357383728},{"text":"No.","start":2100.675,"end":2100.995,"sentiment":"neutral","sentiment_score":-0.01010751724243164},{"text":"That's okay.","start":2100.995,"end":2101.715,"sentiment":"neutral","sentiment_score":0.017571046017110348}],"sentiment":"neutral","sentiment_score":0.08793373851348525,"num_words":23,"start":2085.0598,"end":2101.715},{"sentences":[{"text":"Sometimes it takes a minute.","start":2101.715,"end":2103.075,"sentiment":"neutral","sentiment_score":0.03324208669364452},{"text":"So I can if that says all validating and sorted on your end, I'll just keep a little lookout for my inbox and see for that to come through.","start":2103.075,"end":2111.53,"sentiment":"neutral","sentiment_score":0.14183814463944272},{"text":"Yep.","start":2112.39,"end":2112.71,"sentiment":"neutral","sentiment_score":0.2815901041030884},{"text":"Perfect.","start":2112.71,"end":2113.11,"sentiment":"positive","sentiment_score":0.5834213495254517},{"text":"I can see it's just come through, which is great.","start":2113.11,"end":2115.29,"sentiment":"positive","sentiment_score":0.6312700510025024}],"sentiment":"neutral","sentiment_score":0.24907018677533968,"num_words":46,"start":2101.715,"end":2115.29},{"sentences":[{"text":"Now, Miranda, like I said, I will get the the team to email you the beneficiary form for hub twenty four so we can get that sorted for Berry as well.","start":2116.47,"end":2124.89,"sentiment":"neutral","sentiment_score":0.1555818804810124},{"text":"So when you have a moment, just have a a printout of that one completed, get it witnessed, and send it back.","start":2124.995,"end":2131.795,"sentiment":"neutral","sentiment_score":0.051527314226735725},{"text":"If you have any questions in regards to the form, just give me a call or send me an email.","start":2131.795,"end":2136.455,"sentiment":"neutral","sentiment_score":0.04579853769391775},{"text":"Otherwise, I will keep a lookout for that to come back.","start":2137.395,"end":2140.215,"sentiment":"neutral","sentiment_score":0.08248246664350684},{"text":"And like I said as well, I will let you know once management have done that full investigation as well just to make sure we have you in the best position possible.","start":2140.71,"end":2150.01,"sentiment":"neutral","sentiment_score":0.10244338912889361}],"sentiment":"neutral","sentiment_score":0.09532849609466462,"num_words":116,"start":2116.47,"end":2150.01},{"sentences":[{"text":"Yep.","start":2151.67,"end":2152.17,"sentiment":"neutral","sentiment_score":0.03477810323238373},{"text":"Correct.","start":2158.125,"end":2158.625,"sentiment":"neutral","sentiment_score":0.012115809135138988},{"text":"So it can be anybody, just not the person nominated or you can't be witnessing it yourself.","start":2158.685,"end":2165.025,"sentiment":"neutral","sentiment_score":-0.022415084435659295},{"text":"Yeah.","start":2166.39,"end":2166.89,"sentiment":"neutral","sentiment_score":-0.018604978919029236},{"text":"Yeah.","start":2169.1099,"end":2169.6099,"sentiment":"neutral","sentiment_score":-0.033307626843452454}],"sentiment":"neutral","sentiment_score":-0.018384529942912713,"num_words":21,"start":2151.67,"end":2169.6099},{"sentences":[{"text":"And, usually, it can be a bit funny because it'd make an illegal nomination, so just make sure that people use the same pen.","start":2169.67,"end":2177.69,"sentiment":"neutral","sentiment_score":-0.08008156856521964},{"text":"So whether it's, like so it's not one person signing with, like, a black pen and one with a blue, because then sometimes they might think, oh, it's a different time, so stuff like that.","start":2177.915,"end":2187.535,"sentiment":"neutral","sentiment_score":-0.0336476505068796},{"text":"So just try to make sure they do it at the same time just because, yeah, they can be a little bit particular because it is a legal nomination.","start":2187.915,"end":2196.28,"sentiment":"neutral","sentiment_score":-0.015400274431911009},{"text":"Yep.","start":2198.34,"end":2198.84,"sentiment":"neutral","sentiment_score":0.031407080590724945},{"text":"Perfect.","start":2199.06,"end":2199.56,"sentiment":"positive","sentiment_score":0.523859977722168}],"sentiment":"neutral","sentiment_score":-0.03323295903909537,"num_words":90,"start":2169.67,"end":2199.56},{"sentences":[{"text":"And like I said as well, if it is that you guys want to do a bit of an assessment on where you are standing, borrow the borrowing capacity wise or what that would look like, just let me know, and I can always get, one of our lenders to to give you guys a call and do a bit of an assessment as well.","start":2199.86,"end":2216.61,"sentiment":"neutral","sentiment_score":0.13070082704608257},{"text":"Yep.","start":2218.1301,"end":2218.6301,"sentiment":"neutral","sentiment_score":0.2656618356704712},{"text":"No worries.","start":2218.77,"end":2219.9102,"sentiment":"positive","sentiment_score":0.37540996074676514},{"text":"Now do you have any other questions before I let you go and enjoy the rest of the lovely sunny day today?","start":2220.1301,"end":2225.51,"sentiment":"positive","sentiment_score":0.3674209070476619},{"text":"No?","start":2228.61,"end":2229.105,"sentiment":"neutral","sentiment_score":-0.08204565942287445}],"sentiment":"neutral","sentiment_score":0.1924532946240116,"num_words":91,"start":2199.86,"end":2229.105},{"sentences":[{"text":"Perfect.","start":2230.305,"end":2230.805,"sentiment":"neutral","sentiment_score":0.08900800347328186},{"text":"If you can think of anything, Dorian, like I said as well, if your situation changed, you wanna reassess anything, or you do wanna look at insurances at any point in time, again, just let me know.","start":2231.105,"end":2241.665,"sentiment":"neutral","sentiment_score":0.10510030046508119},{"text":"Just send me an email or give me a call, and that can be anytime as well.","start":2241.665,"end":2245.08,"sentiment":"neutral","sentiment_score":0.1173348177005263},{"text":"Yep.","start":2246.36,"end":2246.86,"sentiment":"positive","sentiment_score":0.49557599425315857},{"text":"No problem.","start":2247.48,"end":2248.04,"sentiment":"positive","sentiment_score":0.41323308646678925}],"sentiment":"neutral","sentiment_score":0.1257664342892581,"num_words":58,"start":2230.305,"end":2248.04},{"sentences":[{"text":"Well, thank you so much for your time this morning, Miranda, and I hope you enjoy the rest of your afternoon.","start":2248.04,"end":2252.78,"sentiment":"positive","sentiment_score":0.5740435762064797},{"text":"No worries.","start":2255.005,"end":2255.8247,"sentiment":"neutral","sentiment_score":0.2773835062980652},{"text":"You too.","start":2256.525,"end":2257.2449,"sentiment":"neutral","sentiment_score":0.17828691750764847},{"text":"We'll speak soon.","start":2257.2449,"end":2258.3047,"sentiment":"neutral","sentiment_score":0.1414419561624527},{"text":"Bye.","start":2258.8447,"end":2259.3447,"sentiment":"neutral","sentiment_score":-0.11682885140180588}],"sentiment":"positive","sentiment_score":0.45771561948389844,"num_words":29,"start":2248.04,"end":2259.3447}]}}]},{"alternatives":[{"transcript":"Hello. Miranda speaking. I'm good. Thanks. How are you? That's great. Oh, that's okay. Oh, good. I'm not I'm not doing anything anyway. Yeah. Yeah. That's okay. Perfect. Mhmm. Yeah. Yeah. No. It's fine. Mhmm. That's fine. Yep. Sure. Miranda Lester, twenty seventh of the seventh seventy seven, and 31 Pearl Crescent, Caloundra West 4551. Lovely. Been an early start. I had to go and pick my husband up from the Brisbane Airport this morning. So he flew in from Malaysia. Mhmm. No. The traffic was good because it was so early, so that was that's a good thing. Yeah. I guess the only thing would be that you'll probably notice that I've got super happening now because I got a new part time job as well as my business. So I guess that's a good thing. Start earning some super again. But, otherwise, yeah, I I do get the updates, but, you know, most of the time, I don't read them only because I'm like, it's all jargon to me anyway, and I understand and totally trust that you guys are doing the right thing for me. So yeah. Yep. Mhmm. Okay. Yes. That's right. Yes. Not all. Only if you call a dog financial, which is pretty much the case. He's pretty much a a human. Yep. Yeah. Roughly. Oh, it sorta comes and goes each week, so it just depends. But I guess on average, it's probably about that. So yeah. It's like a pharmacy assistant. Well, that's the role it is, but it's for Kenneth's Warehouse just sort of on the floor, in cosmetics, stocking, that sort of thing. So basically retail sort of, yeah, stuff. Don't know. It's it's good. It's, you know, the team I work with is amazing. So I'm enjoying going to work and and then that gives me, obviously, a regular income as well. So which is good. It's fortnightly. It's about 13 100 a fortnight. Yes. Yeah. That's what I get paid into my account. Yeah. Mhmm. I do around what what do I do? I think it's around thirty hours a week. So I usually only do three shifts, and I do eight to nine hours each shift. Mhmm. Yeah. So about probably twenty eight to thirty, because sometimes I'll do a fourth day. So so yeah. Mhmm. Yeah. I think so. They've just have, like, your your standard rates, then your overtime and, like, Sunday loading and public holiday loadings and stuff like that. Yeah. But I'm a part timer, so I do get my holiday and sick pay. K. Yes. And, obviously, then super. Yep. Yeah. Yep. Mhmm. Hubby got a new car. We're probably we sold oh, one got written off just through hail damage, no accidents or anything. So then he bought a new one in place of that one. So I think that one's we're probably around 40 combined now because the other one yeah. This one's a bit more expensive. Yep. Oh, hang on. Did you say 50 before? Really mean. No. Yeah. So now we're yeah. No. Sorry. We're still we're probably at around 50 then still. Yep. Yeah. I think that's come down to about $2,020,000 now. Yep. No. Nothing. No. Definitely not. I would never allow my husband to buy a motorbike. Yeah. He's yeah. Exactly. And same with boats. I hate the water. So not gonna do buy one of those. Still what? Sorry. Yes. Absolutely. Yep. No. Nothing. Yes. We don't. We have spoken about this in, like, with you guys, but I haven't even got around to my husband and sort of talked to him about whether we should start doing one. Because, I mean, with no kids and whatever, I guess it's for each other. If something happens to one of us, the rest, you know, everything goes to the other one, but that's just a given. But yeah. I don't I don't know. Where where we, I mean, who do people usually do that if they don't have children? Mhmm. Yep. Yep. Yep. Yeah. Okay. Mhmm. Yep. What? Mhmm. Mhmm. Yeah. Yes. Yep. No. No. I really don't have anything that anyone wants. Yeah. Yeah. Yep. No. I don't I think we're pretty safe with that. Yeah. No. No. Mhmm. Yep. Mhmm. Mhmm. Yep. Yep. Yep. Yeah. No. That's fine. We, yeah, the only asset I really have is our doggy, and he would go straight to Barry anyway. So and yeah. So, no, there's there's not really much. I think, yeah, as long as the hub twenty four has the beneficiary of Barry, and then that should be fine. I thought I'd done that a while ago. I'm not too sure. From memory, I think it's it was one that maybe we weren't able to, like, email that needed maybe a a hard copy. Yep. Yep. Mhmm. Yeah. Okay. Oh, okay. Yeah. Yep. Yes. I do. Yep. Mhmm. Okay. Mhmm. Yeah. Okay. Yeah. That'll be good. Thank you. Yep. Okay. Okay. Okay. That's good to know. Not that anything's gonna happen. Yeah. Yep. Okay. Mhmm. Yeah. Yep. No. That's fine. Mhmm. Yeah. Yeah. We are. I mean, we we've got we're sort of working quite a bit with my my husband has a couple of businesses on the side that we're trying to build quite substantially so that we can start really earning some good money to put aside. But, yeah, that's that's definitely a goal of ours to to be able to afford to buy a house one day. Oh. Yeah. I know. Who knows? But, you know, I mean yeah. If there's anything that we can do to sort of, you know, move that forward or help in any way, then then that would be good. But, yeah, obviously, we're just we're doing what we can at the moment to sort of just build that up and hopefully get something down the track. Yep. Mhmm. Okay. Okay. Yep. Yeah. Okay. Yep. Mhmm. Yep. Mhmm. Yep. Thank you. Yes. Okay. Yep. Mhmm. Yeah. Okay. Sounds good. Mhmm. Yes. Not particularly. No. Not not something, you know, not big things or anything. Obviously, I mean, at the moment that we don't have children, but we're still not haven't given up on that. So that's something that we're you know, end of this month, I've got another doctor's appointment to talk about further IVF sort of options. So but, yeah, that's for the hopefully, by the end of this year, something will actually happen. Yeah. Thank you. Yep. Yeah. No worries. Yeah. Oh, thank you. Yeah. Alright. Too many women are or many couples are going through this. It's not not fair for anyone. So Yeah. Yep. That's right. Yeah. Yeah. Okay. What will be will be. Just keep positive and, you know, if if we can't have a a child, then we'll just get some more dogs. No. Exactly. But, you know, they they give you unconditional love and just everything as you'd know. Yeah. You're the best. We have a toy poodle. So he's very little. He's six now, so he's slowing down a little bit. But, you know, every now and then he'll he still loves to run down at the beach and stuff. So but, yeah, he's he's pretty chill. He's always been chill because he's a COVID dog. So when I was not able to work, he was basically at home with me all the time and just, I guess, took on the whole relaxation. Like, he's literally just lying on the sun lounge out the back with me just in the sunshine. So he loves the sun just as much as me. So yeah. Mhmm. Yep. Okay. Yeah. Yes. No. Yeah. Yeah. Mhmm. Yep. Right. Okay. Mhmm. Not really. Yeah. Mhmm. Yep. Yep. Yep. Mhmm. Okay. Mhmm. Mhmm. Mhmm. Yep. Mhmm. Yep. Okay. Mhmm. Yeah. Yeah. No. That's definitely where I'm staying sticking with, I think. Yes. Yeah. I do. One more time. Yep. Okay. Okay. Mhmm. Oh, yep. Okay. Hang on one sec. Just gonna put my Okay. No. Not as yet. Let's see. Just not sure what's doing it. Just a minute. Hang on one sec. I can clear everything keeps popping up on it. No. Why? Now it's showing me emails from last week. Alright. Just a quick I'm just trying to go into the laptop. Maybe I'll just go into the phone and see. Yeah. Mhmm. Here we go. Yep. Nice. Just send through then. Yeah. Excellent. Yep. Okay. Cool. The fund document one. Yep. Yeah. Okay. Yep. Mhmm. Yep. Okay. Yep. Yeah. I guess because that's for, like is that, like, income cover and stuff? Or was yep. Yep. Yeah. Yeah. No. That's that's fine at the moment when I think once I speak to Barry and we discuss, like, will options and and that sort of thing, maybe we'll look into the other insurances. But for the moment, I think we could yeah. Okay. Yep. Okay. And the the health insurance doesn't go under that, does it? That's a yep. Okay. No problem. Mhmm. Yep. Yep. Okay. Yep. Mhmm. Oh, okay. Mhmm. Okay. Mhmm. Okay. Mhmm. Okay. Okay. Yep. Mhmm. Yep. Okay. Yep. Mhmm. Yep. Okay. No. That's fine. Yeah. Yeah. No. That's good. Okay. Okay. Yep. Mhmm. Yep. Okay. Yes. That sounds good. Thank you. Yep. Mhmm. Yeah. Perfect. Alright. Thank you. No. That's fine. Yep. I understand where you're coming from. Okay. Yeah. Yep. Yep. Mhmm. Okay. Yep. Okay. Yep. Mhmm. Yeah. Yeah. Okay. Mhmm. Okay. Yes. Mhmm. Okay. Yep. Yep. Mhmm. Yep. Okay. Mhmm. Yep. Yep. Where are you? Oh, hang on. That's Oh, there you are. Yes. Very good. Yeah. Exactly. Okay. Mhmm. Yes. Yep. Mhmm. Okay. Mhmm. Yep. Yep. Yeah. Perfect. Oh, so do I just click to sign in that one first? Yeah. No. That's fine. Yep. Okay. Yeah. Cool. Alright. Next. Yep. Option to provide tax file. Yeah. Okay. Cool. Alright. Yep. And validate. Yep. Yep. Okay. Yeah. It's just loading now. Might be our Wi Fi taking its time. Yes. Yep. Yes. Okay. Mhmm. Okay. Mhmm. Yeah. Okay. Yeah. Sure. So the witness for the beneficiary needs to be someone not my husband. Is that correct? Yep. Yep. Yeah. Okay. Oh, it's alright. I wanted to get neighbors to do it or something. Yes. Yeah. Okay. Mhmm. Yeah. Okay. No. That's fine. Thank you. Mhmm. Yeah. Perfect. Okay. Yeah. That's great. Thank you. No. I don't think so. I think yeah. I think that's all. That's good. Yep. Mhmm. Yeah. Okay. Wonderful. Thank you. That's cool. No problem. You too. Thanks, Veronica. Nice to speak alright. Mhmm. 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Miranda speaking. I'm good. Thanks. How are you?\n\nThat's great. Oh, that's okay. Oh, good. I'm not I'm not doing anything anyway. Yeah.\n\nYeah. That's okay. Perfect. Mhmm. Yeah.\n\nYeah. No. It's fine. Mhmm. That's fine.\n\nYep. Sure. Miranda Lester, twenty seventh of the seventh seventy seven, and 31 Pearl Crescent, Caloundra West 4551. Lovely. Been an early start.\n\nI had to go and pick my husband up from the Brisbane Airport this morning. So he flew in from Malaysia. Mhmm. No. The traffic was good because it was so early, so that was that's a good thing.\n\nYeah. I guess the only thing would be that you'll probably notice that I've got super happening now because I got a new part time job as well as my business. So I guess that's a good thing. Start earning some super again. But, otherwise, yeah, I I do get the updates, but, you know, most of the time, I don't read them only because I'm like, it's all jargon to me anyway, and I understand and totally trust that you guys are doing the right thing for me.\n\nSo yeah. Yep. Mhmm. Okay. Yes.\n\nThat's right. Yes. Not all. Only if you call a dog financial, which is pretty much the case. He's pretty much a a human.\n\nYep. Yeah. Roughly. Oh, it sorta comes and goes each week, so it just depends. But I guess on average, it's probably about that.\n\nSo yeah. It's like a pharmacy assistant. Well, that's the role it is, but it's for Kenneth's Warehouse just sort of on the floor, in cosmetics, stocking, that sort of thing. So basically retail sort of, yeah, stuff. Don't know.\n\nIt's it's good. It's, you know, the team I work with is amazing. So I'm enjoying going to work and and then that gives me, obviously, a regular income as well. So which is good. It's fortnightly.\n\nIt's about 13 100 a fortnight. Yes. Yeah. That's what I get paid into my account. Yeah.\n\nMhmm. I do around what what do I do? I think it's around thirty hours a week. So I usually only do three shifts, and I do eight to nine hours each shift. Mhmm.\n\nYeah. So about probably twenty eight to thirty, because sometimes I'll do a fourth day. So so yeah. Mhmm. Yeah.\n\nI think so. They've just have, like, your your standard rates, then your overtime and, like, Sunday loading and public holiday loadings and stuff like that. Yeah. But I'm a part timer, so I do get my holiday and sick pay. K.\n\nYes. And, obviously, then super. Yep. Yeah. Yep.\n\nMhmm. Hubby got a new car. We're probably we sold oh, one got written off just through hail damage, no accidents or anything. So then he bought a new one in place of that one. So I think that one's we're probably around 40 combined now because the other one yeah.\n\nThis one's a bit more expensive. Yep. Oh, hang on. Did you say 50 before? Really mean.\n\nNo. Yeah. So now we're yeah. No. Sorry.\n\nWe're still we're probably at around 50 then still. Yep. Yeah. I think that's come down to about $2,020,000 now. Yep.\n\nNo. Nothing. No. Definitely not. I would never allow my husband to buy a motorbike.\n\nYeah. He's yeah. Exactly. And same with boats. I hate the water.\n\nSo not gonna do buy one of those. Still what? Sorry. Yes. Absolutely.\n\nYep. No. Nothing. Yes. We don't.\n\nWe have spoken about this in, like, with you guys, but I haven't even got around to my husband and sort of talked to him about whether we should start doing one. Because, I mean, with no kids and whatever, I guess it's for each other. If something happens to one of us, the rest, you know, everything goes to the other one, but that's just a given. But yeah. I don't I don't know.\n\nWhere where we, I mean, who do people usually do that if they don't have children? Mhmm. Yep. Yep. Yep.\n\nYeah. Okay. Mhmm. Yep. What?\n\nMhmm. Mhmm. Yeah. Yes. Yep.\n\nNo. No. I really don't have anything that anyone wants. Yeah. Yeah.\n\nYep. No. I don't I think we're pretty safe with that. Yeah. No.\n\nNo. Mhmm. Yep. Mhmm. Mhmm.\n\nYep. Yep. Yep. Yeah. No.\n\nThat's fine. We, yeah, the only asset I really have is our doggy, and he would go straight to Barry anyway. So and yeah. So, no, there's there's not really much. I think, yeah, as long as the hub twenty four has the beneficiary of Barry, and then that should be fine.\n\nI thought I'd done that a while ago. I'm not too sure. From memory, I think it's it was one that maybe we weren't able to, like, email that needed maybe a a hard copy. Yep. Yep.\n\nMhmm. Yeah. Okay. Oh, okay. Yeah.\n\nYep. Yes. I do. Yep. Mhmm.\n\nOkay. Mhmm. Yeah. Okay. Yeah.\n\nThat'll be good. Thank you. Yep. Okay. Okay.\n\nOkay. That's good to know. Not that anything's gonna happen. Yeah. Yep.\n\nOkay. Mhmm. Yeah. Yep. No.\n\nThat's fine. Mhmm. Yeah. Yeah. We are.\n\nI mean, we we've got we're sort of working quite a bit with my my husband has a couple of businesses on the side that we're trying to build quite substantially so that we can start really earning some good money to put aside. But, yeah, that's that's definitely a goal of ours to to be able to afford to buy a house one day. Oh. Yeah. I know.\n\nWho knows? But, you know, I mean yeah. If there's anything that we can do to sort of, you know, move that forward or help in any way, then then that would be good. But, yeah, obviously, we're just we're doing what we can at the moment to sort of just build that up and hopefully get something down the track. Yep.\n\nMhmm. Okay. Okay. Yep. Yeah.\n\nOkay. Yep. Mhmm. Yep. Mhmm.\n\nYep. Thank you. Yes. Okay. Yep.\n\nMhmm. Yeah. Okay. Sounds good. Mhmm.\n\nYes. Not particularly. No. Not not something, you know, not big things or anything. Obviously, I mean, at the moment that we don't have children, but we're still not haven't given up on that.\n\nSo that's something that we're you know, end of this month, I've got another doctor's appointment to talk about further IVF sort of options. So but, yeah, that's for the hopefully, by the end of this year, something will actually happen. Yeah. Thank you. Yep.\n\nYeah. No worries. Yeah. Oh, thank you. Yeah.\n\nAlright. Too many women are or many couples are going through this. It's not not fair for anyone. So Yeah. Yep.\n\nThat's right. Yeah. Yeah. Okay. What will be will be.\n\nJust keep positive and, you know, if if we can't have a a child, then we'll just get some more dogs. No. Exactly. But, you know, they they give you unconditional love and just everything as you'd know. Yeah.\n\nYou're the best. We have a toy poodle. So he's very little. He's six now, so he's slowing down a little bit. But, you know, every now and then he'll he still loves to run down at the beach and stuff.\n\nSo but, yeah, he's he's pretty chill. He's always been chill because he's a COVID dog. So when I was not able to work, he was basically at home with me all the time and just, I guess, took on the whole relaxation. Like, he's literally just lying on the sun lounge out the back with me just in the sunshine. So he loves the sun just as much as me.\n\nSo yeah. Mhmm. Yep. Okay. Yeah.\n\nYes. No. Yeah. Yeah. Mhmm.\n\nYep. Right. Okay. Mhmm. Not really.\n\nYeah. Mhmm. Yep. Yep. Yep.\n\nMhmm. Okay. Mhmm. Mhmm. Mhmm.\n\nYep. Mhmm. Yep. Okay. Mhmm.\n\nYeah. Yeah. No. That's definitely where I'm staying sticking with, I think. Yes.\n\nYeah. I do. One more time. Yep. Okay.\n\nOkay. Mhmm. Oh, yep. Okay. Hang on one sec.\n\nJust gonna put my Okay. No. Not as yet. Let's see. Just not sure what's doing it.\n\nJust a minute. Hang on one sec. I can clear everything keeps popping up on it. No. Why?\n\nNow it's showing me emails from last week. Alright. Just a quick I'm just trying to go into the laptop. Maybe I'll just go into the phone and see. Yeah.\n\nMhmm. Here we go. Yep. Nice. Just send through then.\n\nYeah. Excellent. Yep. Okay. Cool.\n\nThe fund document one. Yep. Yeah. Okay. Yep.\n\nMhmm. Yep. Okay. Yep. Yeah.\n\nI guess because that's for, like is that, like, income cover and stuff? Or was yep. Yep. Yeah. Yeah.\n\nNo. That's that's fine at the moment when I think once I speak to Barry and we discuss, like, will options and and that sort of thing, maybe we'll look into the other insurances. But for the moment, I think we could yeah. Okay. Yep.\n\nOkay. And the the health insurance doesn't go under that, does it? That's a yep. Okay. No problem.\n\nMhmm. Yep. Yep. Okay. Yep.\n\nMhmm. Oh, okay. Mhmm. Okay. Mhmm.\n\nOkay. Mhmm. Okay. Okay. Yep.\n\nMhmm. Yep. Okay. Yep. Mhmm.\n\nYep. Okay. No. That's fine. Yeah.\n\nYeah. No. That's good. Okay. Okay.\n\nYep. Mhmm. Yep. Okay. Yes.\n\nThat sounds good. Thank you. Yep. Mhmm. Yeah.\n\nPerfect. Alright. Thank you. No. That's fine.\n\nYep. I understand where you're coming from. Okay. Yeah. Yep.\n\nYep. Mhmm. Okay. Yep. Okay.\n\nYep. Mhmm. Yeah. Yeah. Okay.\n\nMhmm. Okay. Yes. Mhmm. Okay.\n\nYep. Yep. Mhmm. Yep. Okay.\n\nMhmm. Yep. Yep. Where are you? Oh, hang on.\n\nThat's Oh, there you are. Yes. Very good. Yeah. Exactly.\n\nOkay. Mhmm. Yes. Yep. Mhmm.\n\nOkay. Mhmm. Yep. Yep. Yeah.\n\nPerfect. Oh, so do I just click to sign in that one first? Yeah. No. That's fine.\n\nYep. Okay. Yeah. Cool. Alright.\n\nNext. Yep. Option to provide tax file. Yeah. Okay.\n\nCool. Alright. Yep. And validate. Yep.\n\nYep. Okay. Yeah. It's just loading now. Might be our Wi Fi taking its time.\n\nYes. Yep. Yes. Okay. Mhmm.\n\nOkay. Mhmm. Yeah. Okay. Yeah.\n\nSure. So the witness for the beneficiary needs to be someone not my husband. Is that correct? Yep. Yep.\n\nYeah. Okay. Oh, it's alright. I wanted to get neighbors to do it or something. Yes.\n\nYeah. Okay. Mhmm. Yeah. Okay.\n\nNo. That's fine. Thank you. Mhmm. Yeah.\n\nPerfect. Okay. Yeah. That's great. Thank you.\n\nNo. I don't think so. I think yeah. I think that's all. That's good.\n\nYep. Mhmm. Yeah. Okay. Wonderful.\n\nThank you. That's cool. No problem. You too. Thanks, Veronica.\n\nNice to speak alright. Mhmm. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.16,"end":0.48,"sentiment":"neutral","sentiment_score":0.05365598201751709},{"text":"Miranda speaking.","start":0.48,"end":1.46,"sentiment":"neutral","sentiment_score":0.05889630317687988},{"text":"I'm good.","start":5.68,"end":6.16,"sentiment":"positive","sentiment_score":0.47786563634872437},{"text":"Thanks.","start":6.16,"end":6.3999996,"sentiment":"positive","sentiment_score":0.572953462600708},{"text":"How are you?","start":6.3999996,"end":7.22,"sentiment":"positive","sentiment_score":0.3335597614447276}],"sentiment":"neutral","sentiment_score":0.3000902897781796,"num_words":9,"start":0.16,"end":7.22},{"sentences":[{"text":"That's great.","start":9.2,"end":10.179999,"sentiment":"neutral","sentiment_score":0.1592537686228752},{"text":"Oh, that's okay.","start":11.679999,"end":12.58,"sentiment":"neutral","sentiment_score":-0.019641228020191193},{"text":"Oh, good.","start":12.639999,"end":13.005,"sentiment":"neutral","sentiment_score":0.08507461100816727},{"text":"I'm not I'm not doing anything anyway.","start":13.245,"end":15.425,"sentiment":"neutral","sentiment_score":-0.07529407393719469},{"text":"Yeah.","start":17.085,"end":17.585,"sentiment":"neutral","sentiment_score":-0.02576764114201069}],"sentiment":"neutral","sentiment_score":-0.008206205566724141,"num_words":15,"start":9.2,"end":17.585},{"sentences":[{"text":"Yeah.","start":20.125,"end":20.625,"sentiment":"neutral","sentiment_score":-0.05751657858490944},{"text":"That's okay.","start":21.244999,"end":22.145,"sentiment":"neutral","sentiment_score":0.12100719660520554},{"text":"Perfect.","start":23.805,"end":24.305,"sentiment":"positive","sentiment_score":0.47683340311050415},{"text":"Mhmm.","start":27.56,"end":28.06,"sentiment":"neutral","sentiment_score":0.21178260445594788},{"text":"Yeah.","start":28.36,"end":28.68,"sentiment":"neutral","sentiment_score":0.04480045288801193}],"sentiment":"neutral","sentiment_score":0.1529857125133276,"num_words":6,"start":20.125,"end":28.68},{"sentences":[{"text":"Yeah.","start":28.68,"end":28.92,"sentiment":"neutral","sentiment_score":0.03262833505868912},{"text":"No.","start":28.92,"end":29.16,"sentiment":"neutral","sentiment_score":0.013625867664813995},{"text":"It's fine.","start":29.16,"end":31.42,"sentiment":"neutral","sentiment_score":0.11260547861456871},{"text":"Mhmm.","start":38.68,"end":39.18,"sentiment":"neutral","sentiment_score":0.06330384314060211},{"text":"That's fine.","start":39.239998,"end":40.059998,"sentiment":"neutral","sentiment_score":0.16549865528941154}],"sentiment":"neutral","sentiment_score":0.09510947338172368,"num_words":7,"start":28.68,"end":40.059998},{"sentences":[{"text":"Yep.","start":49.614998,"end":50.095,"sentiment":"neutral","sentiment_score":0.04289856180548668},{"text":"Sure.","start":50.095,"end":50.595,"sentiment":"neutral","sentiment_score":0.04230758920311928},{"text":"Miranda Lester, twenty seventh of the seventh seventy seven, and 31 Pearl Crescent, Caloundra West 4551.","start":50.655,"end":59.84,"sentiment":"neutral","sentiment_score":0.043750012293457985},{"text":"Lovely.","start":63.34,"end":63.84,"sentiment":"positive","sentiment_score":0.39042723178863525},{"text":"Been an early start.","start":66.22,"end":67.84,"sentiment":"neutral","sentiment_score":0.008458842989057302}],"sentiment":"neutral","sentiment_score":0.052585606584730354,"num_words":23,"start":49.614998,"end":67.84},{"sentences":[{"text":"I had to go and pick my husband up from the Brisbane Airport this morning.","start":67.9,"end":71.494995,"sentiment":"neutral","sentiment_score":0.058304432407021524},{"text":"So he flew in from Malaysia.","start":73.075,"end":74.455,"sentiment":"neutral","sentiment_score":0.17512675126393637},{"text":"Mhmm.","start":75.715,"end":76.215,"sentiment":"neutral","sentiment_score":-0.0001706150360405445},{"text":"No.","start":77.715,"end":78.034996,"sentiment":"neutral","sentiment_score":-0.0397409051656723},{"text":"The traffic was good because it was so early, so that was that's a good thing.","start":78.034996,"end":82.854996,"sentiment":"neutral","sentiment_score":0.11896790098398924}],"sentiment":"neutral","sentiment_score":0.097151330493104,"num_words":39,"start":67.9,"end":82.854996},{"sentences":[{"text":"Yeah.","start":98.405,"end":98.564995,"sentiment":"neutral","sentiment_score":0.04890710115432739},{"text":"I guess the only thing would be that you'll probably notice that I've got 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yeah.","start":135.075,"end":137.015,"sentiment":"neutral","sentiment_score":0.13060230761766434},{"text":"Yep.","start":146.83,"end":147.33,"sentiment":"neutral","sentiment_score":0.06875123828649521},{"text":"Mhmm.","start":155.365,"end":155.865,"sentiment":"neutral","sentiment_score":0.022075969725847244},{"text":"Okay.","start":161.765,"end":162.265,"sentiment":"neutral","sentiment_score":0.0204806886613369},{"text":"Yes.","start":165.445,"end":165.945,"sentiment":"neutral","sentiment_score":0.06027399003505707}],"sentiment":"neutral","sentiment_score":0.07213108365734418,"num_words":6,"start":135.075,"end":165.945},{"sentences":[{"text":"That's right.","start":171.45,"end":172.34999,"sentiment":"neutral","sentiment_score":0.07632696628570557},{"text":"Yes.","start":172.40999,"end":172.90999,"sentiment":"neutral","sentiment_score":0.06406815350055695},{"text":"Not all.","start":178.01,"end":178.82999,"sentiment":"neutral","sentiment_score":-0.048156628385186195},{"text":"Only if you call a dog financial, which is pretty much the case.","start":179.60501,"end":184.18501,"sentiment":"neutral","sentiment_score":-0.044258070966372125},{"text":"He's pretty much a a human.","start":184.485,"end":186.66501,"sentiment":"neutral","sentiment_score":-0.05622409222026666}],"sentiment":"neutral","sentiment_score":-0.03301211027428508,"num_words":24,"start":171.45,"end":186.66501},{"sentences":[{"text":"Yep.","start":198.87,"end":199.37,"sentiment":"neutral","sentiment_score":-0.010129638016223907},{"text":"Yeah.","start":200.71,"end":201.11,"sentiment":"neutral","sentiment_score":-0.015910860151052475},{"text":"Roughly.","start":201.11,"end":201.61,"sentiment":"neutral","sentiment_score":-0.014576710760593414},{"text":"Oh, it sorta comes and goes each week, so it just depends.","start":201.67,"end":205.67,"sentiment":"neutral","sentiment_score":-0.002035269591336449},{"text":"But I guess on average, it's probably about 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know.","start":236.34,"end":237.07999,"sentiment":"neutral","sentiment_score":0.020959699526429176}],"sentiment":"neutral","sentiment_score":0.023568195829284377,"num_words":40,"start":209.77501,"end":237.07999},{"sentences":[{"text":"It's it's good.","start":237.49501,"end":238.535,"sentiment":"positive","sentiment_score":0.5784975091616312},{"text":"It's, you know, the team I work with is amazing.","start":238.535,"end":241.91501,"sentiment":"positive","sentiment_score":0.784765899181366},{"text":"So I'm enjoying going to work and and then that gives me, obviously, a regular income as well.","start":242.05501,"end":248.535,"sentiment":"positive","sentiment_score":0.4995521903038025},{"text":"So which is good.","start":248.535,"end":250.68,"sentiment":"neutral","sentiment_score":0.2524833418428898},{"text":"It's fortnightly.","start":254.35999,"end":255.65999,"sentiment":"neutral","sentiment_score":0.047108862549066544}],"sentiment":"positive","sentiment_score":0.5318714064118024,"num_words":37,"start":237.49501,"end":255.65999},{"sentences":[{"text":"It's about 13 100 a fortnight.","start":255.79999,"end":258.38,"sentiment":"neutral","sentiment_score":0.04368213005363941},{"text":"Yes.","start":263.08,"end":263.47998,"sentiment":"neutral","sentiment_score":0.02980755642056465},{"text":"Yeah.","start":263.47998,"end":263.72,"sentiment":"neutral","sentiment_score":0.026405900716781616},{"text":"That's what I get paid into my account.","start":263.72,"end":265.66,"sentiment":"neutral","sentiment_score":0.059031679295003414},{"text":"Yeah.","start":266.355,"end":266.855,"sentiment":"neutral","sentiment_score":0.1382453292608261}],"sentiment":"neutral","sentiment_score":0.05463558829882566,"num_words":17,"start":255.79999,"end":266.855},{"sentences":[{"text":"Mhmm.","start":269.55502,"end":270.05502,"sentiment":"neutral","sentiment_score":0.035143788903951645},{"text":"I do around what what do I do?","start":274.11502,"end":278.27502,"sentiment":"neutral","sentiment_score":0.008238161215558648},{"text":"I think it's around thirty hours a week.","start":278.27502,"end":280.855,"sentiment":"neutral","sentiment_score":0.022434106562286615},{"text":"So I usually only do three shifts, and I do eight to nine hours each 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Miranda speaking.\n\nChannel 0: Good morning, Miranda. This is Veronica from Financial. How are you?\n\nChannel 1: I'm good. Thanks. How are you?\n\nChannel 0: I'm good. Thanks. Apologies.\n\nChannel 1: That's great.\n\nChannel 0: I'm calling a little bit late.\n\nChannel 1: Oh, that's okay.\n\nChannel 0: My\n\nChannel 1: Oh, good.\n\nChannel 0: thanks.\n\nChannel 1: I'm not\n\nChannel 0: My\n\nChannel 1: I'm\n\nChannel 0: previous\n\nChannel 1: not doing\n\nChannel 0: appointment\n\nChannel 1: anything\n\nChannel 0: was\n\nChannel 1: anyway.\n\nChannel 0: perfect. I was\n\nChannel 1: Yeah.\n\nChannel 0: like, I was just running late with other appointment. I was like, no.\n\nChannel 1: Yeah.\n\nChannel 0: I gotta go.\n\nChannel 1: That's okay.\n\nChannel 0: So thank you for that.\n\nChannel 1: Perfect.\n\nChannel 0: I had you booked in for your under review. Is now still a good time\n\nChannel 1: Mhmm.\n\nChannel 0: for you?\n\nChannel 1: Yeah. Yeah. No. It's\n\nChannel 0: Yes. Perfect. Now\n\nChannel 1: fine.\n\nChannel 0: just before I do go any further, I just need to let you know that our calls are being recorded for quality and coaching purposes, if that's okay.\n\nChannel 1: Mhmm. That's\n\nChannel 0: Yep.\n\nChannel 1: fine.\n\nChannel 0: Perfect. And just for security purposes, just so that I can confirm I'm speaking with the right person, could I just get you to confirm your full name, date of birth, and address, please?\n\nChannel 1: Yep. Sure. Miranda Lester, twenty seventh of the seventh seventy seven, and 31 Pearl Crescent, Caloundra West 4551.\n\nChannel 0: Yep. Perfect. That's exactly what I have here. And how's\n\nChannel 1: Lovely.\n\nChannel 0: your morning been? Been busy or not\n\nChannel 1: Been\n\nChannel 0: too\n\nChannel 1: an\n\nChannel 0: much?\n\nChannel 1: early\n\nChannel 0: Oh,\n\nChannel 1: start. I had to go and pick my husband up from the Brisbane Airport this morning.\n\nChannel 0: yeah. Always\n\nChannel 1: So he flew\n\nChannel 0: fun.\n\nChannel 1: in from\n\nChannel 0: Hopefully,\n\nChannel 1: Malaysia.\n\nChannel 0: you didn't get hopefully,\n\nChannel 1: Mhmm.\n\nChannel 0: you didn't get caught in too much traffic.\n\nChannel 1: No. The traffic was good because it was so early, so that was\n\nChannel 0: Yeah.\n\nChannel 1: that's a good thing.\n\nChannel 0: Yeah. Now, Miranda, before I do kind of jump into things, I do like to start by asking if there is anything specific you would like to address today or any particular questions or just a bit of an update and kind of see where everything's at.\n\nChannel 1: Yeah. I guess the only thing would be that you'll probably notice that I've got super happening now\n\nChannel 0: Yep.\n\nChannel 1: because I got a new part time job as well as my business. So\n\nChannel 0: Yeah. Which is great.\n\nChannel 1: I guess that's a good thing.\n\nChannel 0: Yes.\n\nChannel 1: Start earning\n\nChannel 0: Yes.\n\nChannel 1: some super again.\n\nChannel 0: Oh, yay.\n\nChannel 1: But, otherwise, yeah, I I do get the updates, but, you know, most of the time, I don't read them only because I'm like, it's all jargon to me anyway,\n\nChannel 0: Yeah.\n\nChannel 1: and I understand and totally trust that you guys are doing the right thing for me. So\n\nChannel 0: Yeah.\n\nChannel 1: yeah.\n\nChannel 0: No. It sounds good. So I will go through everything with you today, kind of what happened since we spoke last year in about June.\n\nChannel 1: Yep.\n\nChannel 0: June. But what I will do first is just to go through a bit of an updated fact find so I'll get that in new information in regards to the part time role, but then also\n\nChannel 1: Mhmm.\n\nChannel 0: see if there is anything else that's kind of changed if we need to make any tweaks or changes to your advice.\n\nChannel 1: Okay.\n\nChannel 0: Now, obviously, still married?\n\nChannel 1: Yes.\n\nChannel 0: Yep. Perfect. And I have Barry as next of kin. That's still correct\n\nChannel 1: That's\n\nChannel 0: as well?\n\nChannel 1: right. Yes.\n\nChannel 0: Yep. Perfect. And you guys don't have any financial dependents?\n\nChannel 1: Not all.\n\nChannel 0: No.\n\nChannel 1: Only if you call a dog financial, which is\n\nChannel 0: Yeah. Oh,\n\nChannel 1: pretty\n\nChannel 0: no.\n\nChannel 1: much the case. He's\n\nChannel 0: Oh, I\n\nChannel 1: pretty\n\nChannel 0: know.\n\nChannel 1: much\n\nChannel 0: I\n\nChannel 1: a a human.\n\nChannel 0: I have a lab myself and, yeah, very much know that. They're quite expensive. Now, obviously so you still have your business. You're still doing about fifteen to twenty\n\nChannel 1: Yep.\n\nChannel 0: hours of of that?\n\nChannel 1: Yeah. Roughly.\n\nChannel 0: Yeah.\n\nChannel 1: Oh, it sorta comes and goes each week, so\n\nChannel 0: Yep.\n\nChannel 1: it just depends. But I guess on average, it's probably about that.\n\nChannel 0: Yep.\n\nChannel 1: So\n\nChannel 0: And then the part time role, what do you\n\nChannel 1: yeah.\n\nChannel 0: do there?\n\nChannel 1: It's like a pharmacy assistant.\n\nChannel 0: Oh,\n\nChannel 1: Well,\n\nChannel 0: yeah.\n\nChannel 1: that's\n\nChannel 0: Nice.\n\nChannel 1: the role it is, but it's\n\nChannel 0: Mhmm.\n\nChannel 1: for Kenneth's Warehouse just\n\nChannel 0: Mhmm.\n\nChannel 1: sort of on the\n\nChannel 0: Yep.\n\nChannel 1: floor, in cosmetics, stocking, that sort of thing. So basically retail sort of, yeah, stuff.\n\nChannel 0: Mhmm. Yeah. I know\n\nChannel 1: Don't\n\nChannel 0: about\n\nChannel 1: know.\n\nChannel 0: my\n\nChannel 1: It's it's good. It's, you know, the team I work with is amazing. So I'm enjoying going\n\nChannel 0: I'm going.\n\nChannel 1: to work and\n\nChannel 0: That's good.\n\nChannel 1: and then that gives me, obviously, a regular income as well. So\n\nChannel 0: Yeah. And\n\nChannel 1: which\n\nChannel 0: how\n\nChannel 1: is good.\n\nChannel 0: much do you get paid there? Do you know? Roughly.\n\nChannel 1: It's fortnightly. It's about 13\n\nChannel 0: Mhmm.\n\nChannel 1: 100 a fortnight.\n\nChannel 0: Okay. And that's after tax?\n\nChannel 1: Yes. Yeah. That's what\n\nChannel 0: Yes.\n\nChannel 1: I get paid into my account.\n\nChannel 0: Yep. Okay.\n\nChannel 1: Yeah.\n\nChannel 0: Perfect. Fortnight about 1,300.\n\nChannel 1: Mhmm.\n\nChannel 0: And do you know roughly how many hours you would do?\n\nChannel 1: I do around what what do I do? I think it's around thirty hours a week.\n\nChannel 0: Okay. Yep.\n\nChannel 1: So I usually only do three shifts, and I do eight to nine hours each shift.\n\nChannel 0: Mhmm. Okay.\n\nChannel 1: Mhmm.\n\nChannel 0: Yep.\n\nChannel 1: Yeah. So about probably twenty eight to thirty, because sometimes\n\nChannel 0: Yep.\n\nChannel 1: I'll do a fourth day.\n\nChannel 0: Yeah.\n\nChannel 1: So\n\nChannel 0: Okay.\n\nChannel 1: so yeah.\n\nChannel 0: Kinda varies a little bit. No. That's good. And\n\nChannel 1: Mhmm.\n\nChannel 0: they don't have, like, a special enterprise bargain agreement or anything. It's just kind of, like, standard rates with contributions and everything else?\n\nChannel 1: Yeah. I think so. They've\n\nChannel 0: Yep.\n\nChannel 1: just have, like, your your standard rates, then your\n\nChannel 0: Yep.\n\nChannel 1: overtime and,\n\nChannel 0: Yes.\n\nChannel 1: like, Sunday loading and public holiday loadings and stuff like that.\n\nChannel 0: Yes. Yes.\n\nChannel 1: Yeah.\n\nChannel 0: Perfect.\n\nChannel 1: But I'm a part timer, so I do get my holiday and sick pay.\n\nChannel 0: Oh, good.\n\nChannel 1: K.\n\nChannel 0: Yeah.\n\nChannel 1: Yes.\n\nChannel 0: Perfect.\n\nChannel 1: And, obviously, then super.\n\nChannel 0: Yes. Which\n\nChannel 1: Yep.\n\nChannel 0: is which is great. And especially having a bit of those contributions going in will obviously compound everything for your superannuation, which is great.\n\nChannel 1: Yeah. Yep.\n\nChannel 0: Now asset wise, I have\n\nChannel 1: Mhmm.\n\nChannel 0: here a two motor vehicle combined value at about 50,000. That's still okay?\n\nChannel 1: Hubby got a new car.\n\nChannel 0: Mhmm.\n\nChannel 1: We're probably\n\nChannel 0: Three, or did you sell one?\n\nChannel 1: we sold oh, one got written off\n\nChannel 0: Okay.\n\nChannel 1: just through hail damage, no accidents\n\nChannel 0: Yep.\n\nChannel 1: or anything. So then he bought a new one in place of that one.\n\nChannel 0: Mhmm.\n\nChannel 1: So I think that one's we're probably around 40\n\nChannel 0: Okay.\n\nChannel 1: combined now because the other one yeah. This one's a bit more expensive.\n\nChannel 0: Okay. Perfect. So about\n\nChannel 1: Yep.\n\nChannel 0: 40,000.\n\nChannel 1: Oh, hang on. Did you say 50 before?\n\nChannel 0: Yes.\n\nChannel 1: Really mean.\n\nChannel 0: But\n\nChannel 1: No.\n\nChannel 0: cars\n\nChannel 1: Yeah. So\n\nChannel 0: do\n\nChannel 1: now we're\n\nChannel 0: appreciate, appreciate.\n\nChannel 1: yeah.\n\nChannel 0: So\n\nChannel 1: No. Sorry. We're still we're probably at around 50 then still.\n\nChannel 0: above 50. Yeah. Perfect.\n\nChannel 1: Yep.\n\nChannel 0: And I have here that you had 25 owing on one of them.\n\nChannel 1: Yeah. I think that's come down to about $2,020,000 now.\n\nChannel 0: About 20? Okay.\n\nChannel 1: Yep.\n\nChannel 0: Perfect. Any other new assets at all? Any\n\nChannel 1: No.\n\nChannel 0: motorbikes,\n\nChannel 1: Nothing.\n\nChannel 0: boats, or anything?\n\nChannel 1: No. Definitely not.\n\nChannel 0: Very\n\nChannel 1: I would never allow\n\nChannel 0: perfect.\n\nChannel 1: my husband to buy a motorbike.\n\nChannel 0: Oh, I'm the same. It's\n\nChannel 1: Yeah.\n\nChannel 0: like, nope. Too dangerous. I'm\n\nChannel 1: He's\n\nChannel 0: sorry.\n\nChannel 1: yeah. Exactly. And same with boats. I hate the water. So not\n\nChannel 0: I\n\nChannel 1: gonna\n\nChannel 0: do\n\nChannel 1: do\n\nChannel 0: love it,\n\nChannel 1: buy\n\nChannel 0: but sorry. Leave on the water.\n\nChannel 1: one\n\nChannel 0: Sorry.\n\nChannel 1: of\n\nChannel 0: But now health and lifestyle, still a\n\nChannel 1: those.\n\nChannel 0: nonsmoker?\n\nChannel 1: Still what? Sorry.\n\nChannel 0: A nonsmoker?\n\nChannel 1: Yes. Absolutely.\n\nChannel 0: Yep. Perfect.\n\nChannel 1: Yep.\n\nChannel 0: And have you had any changes to your health or injuries or anything?\n\nChannel 1: No. Nothing.\n\nChannel 0: Nope. That's good. And do you have private health insurance?\n\nChannel 1: Yes.\n\nChannel 0: Yep. Perfect. And estate planning wise, do you have a will in the place?\n\nChannel 1: We don't. We have spoken\n\nChannel 0: No.\n\nChannel 1: about this in, like, with you guys, but I\n\nChannel 0: Yes.\n\nChannel 1: haven't even got around to my husband and\n\nChannel 0: No.\n\nChannel 1: sort of talked to him about whether we should start doing one. Because, I mean, with no kids and whatever, I guess it's for each other.\n\nChannel 0: Yeah.\n\nChannel 1: If something happens to one of us, the rest, you know, everything goes to the other one, but\n\nChannel 0: Yeah.\n\nChannel 1: that's just a given.\n\nChannel 0: Yeah.\n\nChannel 1: But\n\nChannel 0: Yeah.\n\nChannel 1: yeah. I don't I don't know. Where where we, I mean, who do people usually do that if they don't have children?\n\nChannel 0: Usually, depends more on their assets, but also family\n\nChannel 1: Mhmm.\n\nChannel 0: dynamic. So\n\nChannel 1: Yep.\n\nChannel 0: if if you have a pretty straightforward where you don't have, you know, multiple properties or investment portfolios and, like,\n\nChannel 1: Yep.\n\nChannel 0: asset wise, it's pretty straightforward\n\nChannel 1: Yep.\n\nChannel 0: and you don't have a complex family situation, like, often with, like, a blended families or\n\nChannel 1: Yeah.\n\nChannel 0: anything\n\nChannel 1: Okay.\n\nChannel 0: like that, it can get a little bit more messy,\n\nChannel 1: Mhmm. Yep.\n\nChannel 0: and\n\nChannel 1: What?\n\nChannel 0: then you might wanna have that protection in place. So\n\nChannel 1: Mhmm.\n\nChannel 0: for the will sorry. With your superannuation, it does not form palm of the estate. So that's kind of separate. You can have it going through the estate, but you can also just have a direct nomination through super to make\n\nChannel 1: Mhmm.\n\nChannel 0: it\n\nChannel 1: Yeah.\n\nChannel 0: nice and easy. That way, if you do nominate your husband, it will go directly to him, and you do not have to do it through a a will. So the will\n\nChannel 1: Yes.\n\nChannel 0: would then be more for for other assets. And,\n\nChannel 1: Yep.\n\nChannel 0: yeah, I would be more sorry if you feel that, like, if something were to happen to you, there's no one else that would contest anything or try to make a claim for any of\n\nChannel 1: No.\n\nChannel 0: your assets.\n\nChannel 1: No. I\n\nChannel 0: That's\n\nChannel 1: really\n\nChannel 0: usually\n\nChannel 1: don't have anything that anyone wants.\n\nChannel 0: because that's usually why I was like, obviously, I would it it's always good\n\nChannel 1: Yeah.\n\nChannel 0: to have. But the importance of it is more so, like, yeah, if it's a family dynamics,\n\nChannel 1: Yeah.\n\nChannel 0: whether, you know, siblings or parents, and there could be a bit of conflict with finance or ex partners and stuff like that,\n\nChannel 1: Yep.\n\nChannel 0: that's\n\nChannel 1: No.\n\nChannel 0: when\n\nChannel 1: I don't\n\nChannel 0: I\n\nChannel 1: I think we're\n\nChannel 0: stress\n\nChannel 1: pretty\n\nChannel 0: more\n\nChannel 1: safe with that.\n\nChannel 0: the importance.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. Because if\n\nChannel 1: No.\n\nChannel 0: it's pretty\n\nChannel 1: No.\n\nChannel 0: straightforward, otherwise, as long as we get the the hub 24 beneficiaries sorted, then\n\nChannel 1: Mhmm.\n\nChannel 0: at least you have the peace of mind that if something were to happen, the super will definitely go to bear if that's where you wanted to go to.\n\nChannel 1: Yep.\n\nChannel 0: And then it would just be other assets. And, obviously, going through a lawyer is the most comprehensive. Some people just do, like, a will kit through the post office, which is a\n\nChannel 1: Mhmm.\n\nChannel 0: bit easy and a lot cheaper as well.\n\nChannel 1: Mhmm.\n\nChannel 0: With that, obviously, just make sure you read the instructions. They completed correctly.\n\nChannel 1: Yep.\n\nChannel 0: But, otherwise, if you don't have any concerns about family and it's a pretty straightforward asset, it\n\nChannel 1: Yep.\n\nChannel 0: is ultimately up to you. But, yeah, usually, it's more that I stress it through like I said, I always think it's a good thing for everybody, but\n\nChannel 1: Yep.\n\nChannel 0: more so when it's a bit of, yeah, a bit of a mixed family dynamics or there's\n\nChannel 1: Yeah.\n\nChannel 0: issues\n\nChannel 1: No. That's fine.\n\nChannel 0: in that\n\nChannel 1: We,\n\nChannel 0: area. Yep.\n\nChannel 1: yeah, the only asset I really have is our doggy,\n\nChannel 0: Yeah.\n\nChannel 1: and he would go straight to Barry anyway. So\n\nChannel 0: Yes.\n\nChannel 1: and yeah. So, no, there's there's not really much. I think, yeah, as long as the hub twenty four has the beneficiary of Barry, and then that should be fine.\n\nChannel 0: Yeah. Yeah. And did you receive those forms at all? Because having a bit of a look at the account, it doesn't look like we have received those back yet.\n\nChannel 1: I thought I'd done that a while ago.\n\nChannel 0: Let me triple check, but I can't see it on the account. Do you remember if you emailed it or posted it back?\n\nChannel 1: I'm not too sure. From\n\nChannel 0: That\n\nChannel 1: memory,\n\nChannel 0: that can happen. Mhmm.\n\nChannel 1: I think it's it was one that maybe we weren't able to, like, email that\n\nChannel 0: Because\n\nChannel 1: needed\n\nChannel 0: it\n\nChannel 1: maybe\n\nChannel 0: does have\n\nChannel 1: a a hard copy.\n\nChannel 0: it has to be wet signed. So if you have\n\nChannel 1: Yep.\n\nChannel 0: a printer, it's fine, but it\n\nChannel 1: Yep.\n\nChannel 0: does have to be printed wet signed, witnessed because you are making a legal nomination and then sent\n\nChannel 1: Mhmm.\n\nChannel 0: back.\n\nChannel 1: Yeah. Okay.\n\nChannel 0: So, yeah, having a look in your hub 24, there is no nomination at the moment. So\n\nChannel 1: Oh, okay.\n\nChannel 0: what I tend to because we obviously wanna make sure we get that sorted\n\nChannel 1: Yeah.\n\nChannel 0: if something were to happen. Now\n\nChannel 1: Yep.\n\nChannel 0: do you have access to a printer?\n\nChannel 1: Yes. I do.\n\nChannel 0: Yep. Okay. Because\n\nChannel 1: Yep.\n\nChannel 0: what I'll do then, especially you never know with off post sometimes as well,\n\nChannel 1: Mhmm.\n\nChannel 0: if I can get the team to email it to you, that\n\nChannel 1: Okay.\n\nChannel 0: way you have it in your your inbox. And then when\n\nChannel 1: Mhmm.\n\nChannel 0: you scan it and send it back, we know for sure that it's come back to us\n\nChannel 1: Yeah. Okay.\n\nChannel 0: just so you don't get lost in the post and you have to waste time redoing it.\n\nChannel 1: Yeah. That'll be\n\nChannel 0: So,\n\nChannel 1: good. Thank you.\n\nChannel 0: yeah, we'll get the team to email that to you.\n\nChannel 1: Yep.\n\nChannel 0: Now they are pretty strict on who you can actually nominate directly, but a spouse is a perfect nomination. And\n\nChannel 1: Okay.\n\nChannel 0: any if anything ever were to happen, it will go tax free to him as well, which is good.\n\nChannel 1: Okay. Okay. That's good to know.\n\nChannel 0: Perfect.\n\nChannel 1: Not\n\nChannel 0: Otherwise,\n\nChannel 1: that anything's\n\nChannel 0: when\n\nChannel 1: gonna\n\nChannel 0: it comes\n\nChannel 1: happen.\n\nChannel 0: no. But you'd rather have the peace of mind to and it\n\nChannel 1: Yeah.\n\nChannel 0: also makes it quicker. So if there is a valid nomination, it just makes it so much quicker if\n\nChannel 1: Yep.\n\nChannel 0: anything were to happen.\n\nChannel 1: Okay.\n\nChannel 0: Then if there is none, then it just takes\n\nChannel 1: Mhmm.\n\nChannel 0: a little bit longer, and that's the last thing you want.\n\nChannel 1: Yeah.\n\nChannel 0: You know? Now,\n\nChannel 1: Yep. No. That's fine.\n\nChannel 0: otherwise, when it comes to goals, the stuff that you are working towards or that you are wanting to achieve,\n\nChannel 1: Mhmm.\n\nChannel 0: I have here the last year when we spoke, your main focus was to tryna save up to buy a property potentially.\n\nChannel 1: Yeah.\n\nChannel 0: Is that still kind of something you guys are working towards? Or\n\nChannel 1: Yeah. We are. I mean, we we've got\n\nChannel 0: mhmm.\n\nChannel 1: we're sort of working quite a bit with my my husband has a couple of businesses\n\nChannel 0: Mhmm.\n\nChannel 1: on the side that we're trying to build quite\n\nChannel 0: Yep.\n\nChannel 1: substantially so that we\n\nChannel 0: Yep.\n\nChannel 1: can start really earning some good money to put aside.\n\nChannel 0: Yep.\n\nChannel 1: But, yeah, that's that's definitely a goal of ours to to\n\nChannel 0: Yep.\n\nChannel 1: be able to afford to buy a house\n\nChannel 0: Yeah.\n\nChannel 1: one day.\n\nChannel 0: Especially with\n\nChannel 1: Oh.\n\nChannel 0: the prices and everything going up.\n\nChannel 1: Yeah. I know. Who knows? But, you know,\n\nChannel 0: Yeah.\n\nChannel 1: I mean yeah. If there's anything that we can do to sort of,\n\nChannel 0: And\n\nChannel 1: you know, move that forward or help in any way, then then that would be good. But, yeah, obviously,\n\nChannel 0: Yeah.\n\nChannel 1: we're just we're doing what we can at the moment to sort of just build that up and\n\nChannel 0: Yeah.\n\nChannel 1: hopefully\n\nChannel 0: Work.\n\nChannel 1: get something down the track.\n\nChannel 0: Yeah. And when\n\nChannel 1: Yep.\n\nChannel 0: it is that you guys do you know, if you do want a bit of an assessment on borrowing capacity and where things are at,\n\nChannel 1: Mhmm.\n\nChannel 0: just let me know because we\n\nChannel 1: Okay.\n\nChannel 0: do work with a couple of brokers\n\nChannel 1: Okay.\n\nChannel 0: who can even just being like, okay. Because sometimes it's a good point just to be like, okay. Where are we looking at? How much could we borrow? Or where do we need to be in order\n\nChannel 1: Yep.\n\nChannel 0: to get where we want to be?\n\nChannel 1: Yeah.\n\nChannel 0: And that's\n\nChannel 1: Okay.\n\nChannel 0: sometimes a good kind of point to be, like, even if it's not like you're looking at buying tomorrow, but\n\nChannel 1: Yep.\n\nChannel 0: it could be good over, like, okay. Well, we need x\n\nChannel 1: Mhmm.\n\nChannel 0: amount in savings to get the type of house that we want. That way, you'd know, okay. Well, how much savings do we have? How much do we need to get?\n\nChannel 1: Yep.\n\nChannel 0: And then what can we do to save quicker potentially?\n\nChannel 1: Mhmm.\n\nChannel 0: Or, you know, could we potentially use the way things are set up now or savings or income? Like, where do we need to be?\n\nChannel 1: Yep.\n\nChannel 0: And then that sets usually a bit of a time frame as well, which is usually\n\nChannel 1: Thank\n\nChannel 0: a good\n\nChannel 1: you.\n\nChannel 0: starting point. So\n\nChannel 1: Yes.\n\nChannel 0: if that is something you're interested in, just let me know. Either send me an email, or or\n\nChannel 1: Okay.\n\nChannel 0: call the team,\n\nChannel 1: Yep.\n\nChannel 0: and then I can get them to reach out. And and, yeah, it's obviously completely free just to have a bit of a chat, but sometimes\n\nChannel 1: Mhmm.\n\nChannel 0: it's good just to assess where things are at.\n\nChannel 1: Yeah. Okay.\n\nChannel 0: Yeah.\n\nChannel 1: Sounds good.\n\nChannel 0: Now aside from, obviously, the property and everything, is there something else that you are working towards? So that's obviously, now you have a part time job as well, which is keeping you busy\n\nChannel 1: Mhmm.\n\nChannel 0: along with the business.\n\nChannel 1: Yes.\n\nChannel 0: But anything else that you guys are working towards?\n\nChannel 1: Not particularly. No. Not\n\nChannel 0: Mhmm.\n\nChannel 1: not something, you know, not big things or anything.\n\nChannel 0: Yeah.\n\nChannel 1: Obviously, I mean, at the moment that we don't have children, but we're still not haven't given up on that. So that's something that we're you know, end of this month, I've got another doctor's appointment to talk about further IVF sort of options.\n\nChannel 0: Yep. Yep.\n\nChannel 1: So but, yeah, that's for the hopefully, by the end of this year, something will\n\nChannel 0: Yeah.\n\nChannel 1: actually happen.\n\nChannel 0: Yeah. I have\n\nChannel 1: Yeah.\n\nChannel 0: my fingers crossed. And if, obviously,\n\nChannel 1: Thank you.\n\nChannel 0: things do change, just let me know if\n\nChannel 1: Yep.\n\nChannel 0: that obviously changes your financial situation or\n\nChannel 1: Yeah.\n\nChannel 0: or anything like that.\n\nChannel 1: No worries.\n\nChannel 0: But, yeah, very exciting for you guys. And, yes, I have my my\n\nChannel 1: Yeah.\n\nChannel 0: fingers crossed for you.\n\nChannel 1: Oh, thank you.\n\nChannel 0: I know it's a very hard process, but I have a lot of friends who's going through IVF\n\nChannel 1: Yeah.\n\nChannel 0: and everything.\n\nChannel 1: Alright.\n\nChannel 0: It's very, very\n\nChannel 1: Too\n\nChannel 0: common\n\nChannel 1: many\n\nChannel 0: nowadays.\n\nChannel 1: women\n\nChannel 0: So\n\nChannel 1: are or\n\nChannel 0: yeah.\n\nChannel 1: many couples are going through\n\nChannel 0: Yes.\n\nChannel 1: this. It's not\n\nChannel 0: Yeah.\n\nChannel 1: not fair\n\nChannel 0: No.\n\nChannel 1: for anyone.\n\nChannel 0: If we\n\nChannel 1: So\n\nChannel 0: look on the plus side, at least there's a lot of doctors now that do specialize in it a lot more than it used to be because,\n\nChannel 1: Yeah.\n\nChannel 0: unfortunately, yeah, it it is very, very common.\n\nChannel 1: Yep.\n\nChannel 0: So, hopefully, with with medicine and technology and everything, it's\n\nChannel 1: That's right.\n\nChannel 0: advancing anyway.\n\nChannel 1: Yeah.\n\nChannel 0: And\n\nChannel 1: Yeah.\n\nChannel 0: now\n\nChannel 1: Okay. What will be will\n\nChannel 0: yeah.\n\nChannel 1: be.\n\nChannel 0: Exactly. Exactly.\n\nChannel 1: Just keep positive\n\nChannel 0: Yeah.\n\nChannel 1: and, you know,\n\nChannel 0: Yeah.\n\nChannel 1: if\n\nChannel 0: That's what we can\n\nChannel 1: if we\n\nChannel 0: do.\n\nChannel 1: can't have a a child, then we'll just get some more dogs.\n\nChannel 0: Yeah. Which\n\nChannel 1: No.\n\nChannel 0: will keep you busy.\n\nChannel 1: Exactly. But, you know, they they give you\n\nChannel 0: Yeah.\n\nChannel 1: unconditional love and just everything\n\nChannel 0: Yeah.\n\nChannel 1: as you'd know.\n\nChannel 0: Yeah. Oh, yeah. Yes.\n\nChannel 1: Yeah.\n\nChannel 0: No.\n\nChannel 1: You're\n\nChannel 0: They're\n\nChannel 1: the best.\n\nChannel 0: beautiful. And what kind of dog do you have?\n\nChannel 1: We have a toy poodle.\n\nChannel 0: Oh,\n\nChannel 1: So\n\nChannel 0: yeah.\n\nChannel 1: he's\n\nChannel 0: No.\n\nChannel 1: very little.\n\nChannel 0: Mm-mm. Energetic?\n\nChannel 1: He's six now, so he's slowing\n\nChannel 0: Okay.\n\nChannel 1: down a little bit. But, you know, every now and then he'll he still loves to run down at the beach and stuff.\n\nChannel 0: Mhmm.\n\nChannel 1: So\n\nChannel 0: Yeah. Mhmm.\n\nChannel 1: but, yeah, he's he's pretty chill. He's always been chill because he's a COVID dog. So when I was\n\nChannel 0: Yeah.\n\nChannel 1: not able to work, he was basically at home with me all the time and just,\n\nChannel 0: Yeah.\n\nChannel 1: I guess, took on the whole relaxation.\n\nChannel 0: Mhmm.\n\nChannel 1: Like, he's literally just lying on the sun lounge out the back with me\n\nChannel 0: It's a loving\n\nChannel 1: just in\n\nChannel 0: life.\n\nChannel 1: the sunshine. So he loves the sun just as much as me.\n\nChannel 0: Yeah.\n\nChannel 1: So\n\nChannel 0: Oh, mine's so similar. We got\n\nChannel 1: yeah.\n\nChannel 0: the lab during COVID as well. And\n\nChannel 1: Mhmm.\n\nChannel 0: even though she's a Labrador, you think sometimes they have quite a bit of energy, but she\n\nChannel 1: Yep.\n\nChannel 0: I swear she's she's seven.\n\nChannel 1: Okay.\n\nChannel 0: And she she acts like she's, like, 12, Like,\n\nChannel 1: Yeah.\n\nChannel 0: just sleeps all day long, which is great.\n\nChannel 1: Yes.\n\nChannel 0: And yeah. No. I know the\n\nChannel 1: No.\n\nChannel 0: feeling.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Now, otherwise, Miranda, when it comes to superannuation, so I know we've\n\nChannel 1: Mhmm.\n\nChannel 0: gone through that risk profile question a a couple of times.\n\nChannel 1: Yep.\n\nChannel 0: So what I'll do is just kind of talk through your your current portfolio, how you feel about risk and stuff, and see if anything has changed.\n\nChannel 1: Right.\n\nChannel 0: So,\n\nChannel 1: Okay.\n\nChannel 0: essentially,\n\nChannel 1: Mhmm.\n\nChannel 0: with your current portfolio, we do have you in your growth portfolio. Do you remember what it means to be a growth investor at all from last time?\n\nChannel 1: Not really.\n\nChannel 0: No. No. That's all good. Most people say the same to be fair. But, essentially, it is tailored for investors who are wanting to grow their superannuation as much as possible while you\n\nChannel 1: Yeah.\n\nChannel 0: still\n\nChannel 1: Mhmm.\n\nChannel 0: have plenty of time until retirement. But, also, to understand that, you know, short term, there will be some ups and downs and market fluctuation as a result.\n\nChannel 1: Yep. Yep. Yep.\n\nChannel 0: And when it comes through a typical breakdown of how your money is invested, we see about 80% in your growth assets. So\n\nChannel 1: Mhmm. Okay.\n\nChannel 0: that will be things like Australian shares,\n\nChannel 1: Mhmm.\n\nChannel 0: international shares, like property and commodities, and that is essentially what's going to grow your super. But then we also\n\nChannel 1: Mhmm.\n\nChannel 0: wanna have a little bit to limit fluctuation. So we have about 20% in defensive. Now this will be things like cash, gold, fixed interest to limit those fluctuations a little bit, but the main focus is while you still have plenty of time until retirement to kind of grow and build that as much as possible.\n\nChannel 1: Mhmm.\n\nChannel 0: And when it comes to time frame, because we also wanna make sure you have enough time in the market for those short term fluctuations,\n\nChannel 1: Yep.\n\nChannel 0: we typically want to allow at least six years until retirement in a growth portfolio, which you do have at the moment or at least until you can access it, which is 60 at the earliest.\n\nChannel 1: Mhmm. Yep.\n\nChannel 0: So\n\nChannel 1: Okay.\n\nChannel 0: from a time frame point of view, you are in a very good portfolio as long as\n\nChannel 1: Mhmm.\n\nChannel 0: you are still comfortable seeing a bit of that short term fluctuations for that kind of long term growth, if that's still\n\nChannel 1: Yeah.\n\nChannel 0: something that you're\n\nChannel 1: Yeah.\n\nChannel 0: comfortable\n\nChannel 1: No. That's\n\nChannel 0: with.\n\nChannel 1: definitely\n\nChannel 0: Yeah.\n\nChannel 1: where I'm staying sticking with, I think. Yes.\n\nChannel 0: Yeah. Perfect. Now, Miranda, do you have access to your emails as well by any chance?\n\nChannel 1: Yeah. I do.\n\nChannel 0: Yeah.\n\nChannel 1: One more time.\n\nChannel 0: So\n\nChannel 1: Yep.\n\nChannel 0: I have just sent you an email with some documents to go through\n\nChannel 1: Okay.\n\nChannel 0: if you can access them. Now we have just changed the software, so it might look a little bit different to what you are used to. It is\n\nChannel 1: Okay.\n\nChannel 0: the same concept where you'll get an email from me, could end up in spam folder\n\nChannel 1: Mhmm.\n\nChannel 0: if it's the first time through the new software, and it should say review document or sign now, and they will, same as last time, allow you to open up and view everything before\n\nChannel 1: Oh, yep.\n\nChannel 0: it prompts you to sign it.\n\nChannel 1: Okay. Hang on one sec. Just gonna put my\n\nChannel 0: Did not come through?\n\nChannel 1: Okay. No. Not as yet.\n\nChannel 0: Okay.\n\nChannel 1: Let's see.\n\nChannel 0: I'll try resending it. Still nothing?\n\nChannel 1: Just not sure what's doing it. Just a minute. Hang on one sec. I can clear everything keeps popping up on it.\n\nChannel 0: Sure. It's usually like that.\n\nChannel 1: No. Why? Now it's showing me emails from last week. Alright. Just a quick I'm just trying to go into the laptop.\n\nMaybe I'll just go into the phone and see.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: If you are having issues, I'll just resend it to hopefully, it should be there. If you will need need to kind of start going through some of the documents and hopefully, it will come through in the next\n\nChannel 1: Mhmm.\n\nChannel 0: couple\n\nChannel 1: Here\n\nChannel 0: of\n\nChannel 1: we\n\nChannel 0: minutes.\n\nChannel 1: go.\n\nChannel 0: Oh,\n\nChannel 1: Yep.\n\nChannel 0: perfect.\n\nChannel 1: Nice. Just\n\nChannel 0: I was like,\n\nChannel 1: send\n\nChannel 0: usually,\n\nChannel 1: through then.\n\nChannel 0: it should be there by now.\n\nChannel 1: Yeah.\n\nChannel 0: Mhmm.\n\nChannel 1: Excellent. Yep. Okay. Cool.\n\nChannel 0: Yeah. Now you can click on the link, and then\n\nChannel 1: The\n\nChannel 0: it should\n\nChannel 1: fund document one.\n\nChannel 0: Yes, please. Yep. But\n\nChannel 1: Yep.\n\nChannel 0: it will allow you to view everything first, same as same\n\nChannel 1: Yeah.\n\nChannel 0: as last.\n\nChannel 1: Okay.\n\nChannel 0: Yep. Now it should then open up a couple of documents, and the first one should be summary of superannuation.\n\nChannel 1: Yep.\n\nChannel 0: Yeah. Perfect. Now as you can see here, you do have your superannuation with hub twenty four, and you\n\nChannel 1: Mhmm.\n\nChannel 0: do have about 99,901. So almost over that 100,000, which is great,\n\nChannel 1: Yep.\n\nChannel 0: and you don't have any insurances otherwise.\n\nChannel 1: Okay. Yep.\n\nChannel 0: Yep. You're still happy, obviously, with no insurances?\n\nChannel 1: Yeah. I guess because that's for, like is that, like, income cover and stuff?\n\nChannel 0: Yep.\n\nChannel 1: Or\n\nChannel 0: So\n\nChannel 1: was yep.\n\nChannel 0: I I know last time we spoke a little bit about that life insurance if something were to happen\n\nChannel 1: Yep.\n\nChannel 0: or, like, total permanent disability or income protection or trauma insurance.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Yep.\n\nChannel 1: No. That's that's fine at the moment\n\nChannel 0: Yep.\n\nChannel 1: when I think once I speak to Barry and we discuss,\n\nChannel 0: Yep.\n\nChannel 1: like, will options and and\n\nChannel 0: Yeah.\n\nChannel 1: that sort of thing, maybe we'll look into the other insurances.\n\nChannel 0: Yeah.\n\nChannel 1: But for\n\nChannel 0: And\n\nChannel 1: the\n\nChannel 0: if\n\nChannel 1: moment,\n\nChannel 0: it does\n\nChannel 1: I think\n\nChannel 0: change,\n\nChannel 1: we could yeah.\n\nChannel 0: yeah, and if it does change at any point in time, just let me know, and we can\n\nChannel 1: Okay.\n\nChannel 0: always reassess it. Doesn't have to doesn't have to wait to under review time. So if at any point in time, you're like, oh, yeah. No. I do wanna look at it.\n\nJust send me an email or call the office, and we\n\nChannel 1: Yep.\n\nChannel 0: can always have a look at that whenever you want to as well.\n\nChannel 1: Okay. And the the health insurance doesn't go under that, does it? That's\n\nChannel 0: Correct.\n\nChannel 1: a yep.\n\nChannel 0: No. That's different. Yeah.\n\nChannel 1: Okay. No problem.\n\nChannel 0: Now if you can look at the next document, it should be one where it says performance with IRR.\n\nChannel 1: Mhmm.\n\nChannel 0: So that shows their\n\nChannel 1: Yep.\n\nChannel 0: portfolio performance. Now I did flag with a management this morning that I did have a look at the investment, and\n\nChannel 1: Yep.\n\nChannel 0: it looks like there was a a glitch in the system when they try to place the\n\nChannel 1: Okay.\n\nChannel 0: trade with Hub twenty four. So I'm not sure if you remember when we spoke, yeah, about June last year, and we were changing some of your investments to a little bit better performing one\n\nChannel 1: Yep.\n\nChannel 0: and a little bit more kind of less fluctuation. So\n\nChannel 1: Mhmm.\n\nChannel 0: it looks like that trade didn't happen in Hub 24.\n\nChannel 1: Oh, okay.\n\nChannel 0: So, basically, what it means for you is\n\nChannel 1: Mhmm.\n\nChannel 0: that I will get the directors and the investment committee to do an assessment.\n\nChannel 1: Okay.\n\nChannel 0: Basically, what that means is they will assess if when the trade should have happened back in June, if that return was going to be better than what you\n\nChannel 1: Mhmm.\n\nChannel 0: have achieved with the investment that's currently in your account, then\n\nChannel 1: Okay.\n\nChannel 0: they will do a compensation for you because\n\nChannel 1: Mhmm.\n\nChannel 0: there was a technical error, and\n\nChannel 1: Okay.\n\nChannel 0: that should have happened. Or if it's a matter of your current investment given the market condition that has happened in the last twelve months, Some of your current investment, which was, like, your old investment, some have gone through the roof, which is crazy, with what's happened, and one has underperformed. So,\n\nChannel 1: Okay.\n\nChannel 0: basically, what we will do is we'll do a full assessment\n\nChannel 1: Yep.\n\nChannel 0: to make sure that with the glitch in the system, you were not worse off. If you were better off, great. Then the little glitch meant you had more money in superannuation. But\n\nChannel 1: Mhmm.\n\nChannel 0: if\n\nChannel 1: Yep.\n\nChannel 0: the if the glitch meant that, no, if the trade should have gone through when we placed it and you were worse off a result, then you will be compensated for that.\n\nChannel 1: Okay.\n\nChannel 0: So,\n\nChannel 1: Yep.\n\nChannel 0: essentially, for your, it won't be a difference, but I do wanna be obviously fully transparent with the glitch in the system.\n\nChannel 1: Mhmm.\n\nChannel 0: But just just make sure that you you will not be disadvantaged of the glitch because that is not your fault. It's the system, and\n\nChannel 1: Yep.\n\nChannel 0: it's just one of those things.\n\nChannel 1: Okay.\n\nChannel 0: Does that\n\nChannel 1: No.\n\nChannel 0: make\n\nChannel 1: That's\n\nChannel 0: sense?\n\nChannel 1: fine. Yeah. Yeah.\n\nChannel 0: Yep.\n\nChannel 1: No. That's\n\nChannel 0: But\n\nChannel 1: good.\n\nChannel 0: I will either myself or management will let you know the outcome just so that you know whether there will be some compensation or whether\n\nChannel 1: Okay.\n\nChannel 0: you're actually better off, and it's so great.\n\nChannel 1: Okay.\n\nChannel 0: So you will you will get that. So just\n\nChannel 1: Yep.\n\nChannel 0: yeah. I've sent it off through the directors and stuff this morning to do a bit of assessment. Sometimes\n\nChannel 1: Mhmm.\n\nChannel 0: it can take a little bit, but I will keep an eye on things and will let you know as soon as I\n\nChannel 1: Yep.\n\nChannel 0: have that result back just for communication for you.\n\nChannel 1: Okay. Yes. That\n\nChannel 0: Yep.\n\nChannel 1: sounds good.\n\nChannel 0: Perfect.\n\nChannel 1: Thank you.\n\nChannel 0: But even though that happened, it's still going good. It's still going up. It's still growing despite the market fluctuations\n\nChannel 1: Yep.\n\nChannel 0: and conditions, which is great. But, yeah, I just wanna make sure that we have you in the best option possible and that you were not disadvantaged with the glitch in the system at the end\n\nChannel 1: Mhmm.\n\nChannel 0: of the day.\n\nChannel 1: Yeah. Perfect. Alright. Thank\n\nChannel 0: Yeah.\n\nChannel 1: you.\n\nChannel 0: Does that make sense? Do you have any questions?\n\nChannel 1: No. That's fine. Yep.\n\nChannel 0: No.\n\nChannel 1: I\n\nChannel 0: Perfect.\n\nChannel 1: understand where you're coming from.\n\nChannel 0: Yeah. But I will let you know what\n\nChannel 1: Okay.\n\nChannel 0: the outcome is regardless.\n\nChannel 1: Yeah.\n\nChannel 0: Now the next document should be a Vanguard index chart, I believe, one of those red graphs.\n\nChannel 1: Yep. Yep.\n\nChannel 0: Yep. Perfect. Now you probably have seen this last time. It is good that Vanguard does publish one every year, so we should have a new one coming out very soon, any day now.\n\nChannel 1: Mhmm. Okay.\n\nChannel 0: And it's just kind of a good visualization on the market and what's happening. So it gives us a good kind of overview, and\n\nChannel 1: Yep.\n\nChannel 0: it goes back to 1995 through to 2025. And\n\nChannel 1: Okay.\n\nChannel 0: it shows us all the ups and downs of the different asset classes depending on the events in the world.\n\nChannel 1: Yep.\n\nChannel 0: Now you can see here, for example, The US shares, so that's like your top the light green line,\n\nChannel 1: Mhmm.\n\nChannel 0: has grown the most, but also\n\nChannel 1: Yeah.\n\nChannel 0: fluctuate the most. So this\n\nChannel 1: Yeah.\n\nChannel 0: is\n\nChannel 1: Okay.\n\nChannel 0: where that kind of time frame comes into play as well that I mentioned earlier with the risk profile.\n\nChannel 1: Mhmm.\n\nChannel 0: So with your growth portfolio, it's at 80% in your top four combined. So\n\nChannel 1: Okay.\n\nChannel 0: US shares, Australian shares, international shares, and property. And as you can see, over the long term, market always goes up. These will fluctuate a little bit, though, depending on what is going on in the market,\n\nChannel 1: Yes.\n\nChannel 0: but they always come back around. And then about 20 in those bottom three, which is, like, your defensive investments.\n\nChannel 1: Mhmm. Okay.\n\nChannel 0: Yep. Perfect. Now next one should be Okview services guide, I believe.\n\nChannel 1: Yep.\n\nChannel 0: Is that the one\n\nChannel 1: Yep.\n\nChannel 0: you can see? Yep. Again, you would have seen this one before. It is one of those compliance\n\nChannel 1: Mhmm.\n\nChannel 0: documents.\n\nChannel 1: Yep.\n\nChannel 0: None of the important information has changed, but we've had a bit of an update to marketing and a bit of an extension to the team, which is great. But if you\n\nChannel 1: Okay.\n\nChannel 0: wanna obviously go back and have a bit of a read over this in your own time, you're more than\n\nChannel 1: Mhmm.\n\nChannel 0: welcome to. But\n\nChannel 1: Yep.\n\nChannel 0: if you scroll down on page nine, I believe, 10,\n\nChannel 1: Yep.\n\nChannel 0: you will see myself again if you do wanna put a face to the voice.\n\nChannel 1: Where are you? Oh, hang on. That's Oh, there you are. Yes.\n\nChannel 0: Yeah. Sorry. Obviously,\n\nChannel 1: Very\n\nChannel 0: sometimes\n\nChannel 1: good.\n\nChannel 0: it's nice when we are doing things a little bit. They're fine. Just a little bit more personal, and you can see who you're speaking with.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: Exactly.\n\nChannel 0: Now the next one that should be so the next two documents, it will ask you to sign if you're happy to do so,\n\nChannel 1: Okay.\n\nChannel 0: which is your hub twenty four ongoing service agreement. Is\n\nChannel 1: Mhmm.\n\nChannel 0: that can you see where this consent to new ongoing fee arrangement?\n\nChannel 1: Yes.\n\nChannel 0: Yep.\n\nChannel 1: Yep.\n\nChannel 0: So that one here, same as last time as well. Just to say that you are happy to stay on as a client. Now there\n\nChannel 1: Mhmm.\n\nChannel 0: is no changes in regards\n\nChannel 1: Okay.\n\nChannel 0: to the fee structure. It stays exactly the same at that 1.65. So it's not going up or changing, which is good,\n\nChannel 1: Mhmm.\n\nChannel 0: and it is not a locking contract. So if at any point in\n\nChannel 1: Yep.\n\nChannel 0: time you are not\n\nChannel 1: Yep.\n\nChannel 0: happy, not a lock in contract, no exit fees or anything like that. But by finding this, otherwise, it allows us to manage everything for you in the meantime.\n\nChannel 1: Yeah. Perfect.\n\nChannel 0: Yep. And then the last one should be a tax file number opt in form. Just option to provide tax\n\nChannel 1: Oh, so\n\nChannel 0: file number.\n\nChannel 1: do I just click to sign in that one first?\n\nChannel 0: Yes, please. If you are happy with that.\n\nChannel 1: Yeah.\n\nChannel 0: Yep.\n\nChannel 1: No. That's fine.\n\nChannel 0: And the documents will also be saved into your folder after. So if you want to go back on the computer later and have a bit of a look at it, it's\n\nChannel 1: Yep.\n\nChannel 0: all there, or I always have a copy on file as well.\n\nChannel 1: Okay. Yeah. Cool. Alright. Next.\n\nYep.\n\nChannel 0: Yep.\n\nChannel 1: Option to provide tax file.\n\nChannel 0: Yep. And that is just a compliance form, but, basically, just lets you know that we are keeping your tax phone number secure and safe on file.\n\nChannel 1: Yeah. Okay. Cool. Alright.\n\nChannel 0: Yep. And\n\nChannel 1: Yep.\n\nChannel 0: they will also ask for a little scribble if you're happy with that. And then it should say\n\nChannel 1: And\n\nChannel 0: validate, I believe.\n\nChannel 1: validate. Yep.\n\nChannel 0: Yep. And then it usually loads for a little bit, and then it will send it back to me.\n\nChannel 1: Yep. Okay. Yeah. It's just loading now.\n\nChannel 0: Yep.\n\nChannel 1: Might be our Wi Fi taking its time.\n\nChannel 0: No. That's okay. Sometimes it takes a minute. So I can if that says all validating and sorted on your end, I'll just keep a little lookout for my inbox and see for that to\n\nChannel 1: Yes.\n\nChannel 0: come through. Yep. Perfect. I can see it's just come through, which is great.\n\nChannel 1: Yep.\n\nChannel 0: Now, Miranda, like I said, I will get the the team to email you the beneficiary form for hub twenty four so we can get\n\nChannel 1: Yes.\n\nChannel 0: that sorted for Berry as well. So\n\nChannel 1: Okay.\n\nChannel 0: when you have a moment, just have a a printout of that one completed, get it witnessed,\n\nChannel 1: Mhmm.\n\nChannel 0: and send it back. If you have any questions in regards to the form, just give me a call or send me an email.\n\nChannel 1: Okay.\n\nChannel 0: Otherwise, I will keep a lookout for that to come back. And like I said as well, I will let you know once management have done that full investigation\n\nChannel 1: Mhmm.\n\nChannel 0: as well just\n\nChannel 1: Yeah.\n\nChannel 0: to make sure\n\nChannel 1: Okay.\n\nChannel 0: we have you in the best position possible.\n\nChannel 1: Yeah. Sure.\n\nChannel 0: Yep.\n\nChannel 1: So the witness for the beneficiary needs to be someone not my husband.\n\nChannel 0: Correct.\n\nChannel 1: Is that correct?\n\nChannel 0: So it can\n\nChannel 1: Yep.\n\nChannel 0: be anybody,\n\nChannel 1: Yep.\n\nChannel 0: just not the person nominated or you can't be witnessing it yourself.\n\nChannel 1: Yeah. Okay. Oh, it's\n\nChannel 0: Yeah.\n\nChannel 1: alright. I wanted to get neighbors to do it or something.\n\nChannel 0: Yeah. And, usually, it can be a bit funny because it'd make an illegal nomination, so just make sure that people use the same pen. So whether it's, like so\n\nChannel 1: Yes.\n\nChannel 0: it's not one person signing with, like, a black pen and one with a blue, because\n\nChannel 1: Yeah.\n\nChannel 0: then sometimes they might think, oh, it's a different time, so stuff like that. So\n\nChannel 1: Okay.\n\nChannel 0: just try to make sure they do it at the same time\n\nChannel 1: Mhmm.\n\nChannel 0: just because, yeah, they can be a little bit particular because it is a legal nomination.\n\nChannel 1: Yeah. Okay. No. That's\n\nChannel 0: Yep.\n\nChannel 1: fine.\n\nChannel 0: Perfect.\n\nChannel 1: Thank you.\n\nChannel 0: And like I said as well, if it is that you guys want to do a bit of an assessment on where you are standing, borrow the borrowing capacity wise or what that would look like, just let me know, and I can always get,\n\nChannel 1: Mhmm.\n\nChannel 0: one of our lenders to to give you guys a call and do a bit of an assessment as well.\n\nChannel 1: Yeah. Perfect. Okay.\n\nChannel 0: Yep.\n\nChannel 1: Yeah. That's great.\n\nChannel 0: No\n\nChannel 1: Thank\n\nChannel 0: worries.\n\nChannel 1: you.\n\nChannel 0: Now do you have any other questions before I let you go and enjoy the rest of the lovely sunny day today?\n\nChannel 1: No. I don't think so. I think\n\nChannel 0: No?\n\nChannel 1: yeah. I think that's all.\n\nChannel 0: Perfect.\n\nChannel 1: That's\n\nChannel 0: If you can think of anything,\n\nChannel 1: good.\n\nChannel 0: Dorian, like I said as well, if your\n\nChannel 1: Yep.\n\nChannel 0: situation changed,\n\nChannel 1: Mhmm.\n\nChannel 0: you wanna reassess anything, or you do wanna look at insurances at any point in time, again, just let me know. Just send me an email or give me a call, and that can be anytime as well.\n\nChannel 1: Yeah. Okay. Wonderful.\n\nChannel 0: Yep.\n\nChannel 1: Thank you.\n\nChannel 0: No problem. Well, thank you so much for your time this morning, Miranda, and I hope\n\nChannel 1: That's cool.\n\nChannel 0: you\n\nChannel 1: No\n\nChannel 0: enjoy\n\nChannel 1: problem.\n\nChannel 0: the rest of your afternoon.\n\nChannel 1: You too. Thanks, Veronica. Nice\n\nChannel 0: No\n\nChannel 1: to speak\n\nChannel 0: worries.\n\nChannel 1: alright.\n\nChannel 0: You too. We'll speak soon.\n\nChannel 1: Mhmm. 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your current portfolio, we do have you in your growth portfolio.","start":1193.02,"end":1197.2001,"sentiment":"neutral","sentiment_score":0.16811727484067282},{"text":"Do you remember what it means to be a growth investor at all from last time?","start":1197.74,"end":1203.36,"sentiment":"neutral","sentiment_score":0.09150923625566065}],"sentiment":"neutral","sentiment_score":0.12434125279209443,"channel":0,"num_words":28,"start":1193.02,"end":1203.36},{"sentences":[{"text":"Not really.","start":1205.82,"end":1206.64,"sentiment":"neutral","sentiment_score":-0.21158760786056519}],"sentiment":"neutral","sentiment_score":-0.21158760786056519,"channel":1,"num_words":2,"start":1205.82,"end":1206.64},{"sentences":[{"text":"No.","start":1206.9551,"end":1207.4551,"sentiment":"neutral","sentiment_score":-0.27102479338645935},{"text":"No.","start":1207.515,"end":1207.8351,"sentiment":"negative","sentiment_score":-0.33654576539993286},{"text":"That's all 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if it does change at any point in time, just let me know, and we can","start":1591.35,"end":1594.9501,"sentiment":"neutral","sentiment_score":0.04345156935354074}],"sentiment":"neutral","sentiment_score":0.04345156935354074,"channel":0,"num_words":18,"start":1591.35,"end":1594.9501},{"sentences":[{"text":"Okay.","start":1594.94,"end":1595.44,"sentiment":"neutral","sentiment_score":0.06827490031719208}],"sentiment":"neutral","sentiment_score":0.06827490031719208,"channel":1,"num_words":1,"start":1594.94,"end":1595.44},{"sentences":[{"text":"always reassess it.","start":1594.9501,"end":1596.23,"sentiment":"neutral","sentiment_score":0.08782439678907394},{"text":"Doesn't have to doesn't have to wait to under review time.","start":1596.23,"end":1599.11,"sentiment":"neutral","sentiment_score":0.024474759332158348},{"text":"So if at any point in time, you're like, oh, 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your","start":2232.465,"end":2234.385,"sentiment":"neutral","sentiment_score":0.10382283385843039}],"sentiment":"neutral","sentiment_score":0.10382283385843039,"channel":0,"num_words":8,"start":2232.465,"end":2234.385},{"sentences":[{"text":"Yep.","start":2234.2349,"end":2234.7349,"sentiment":"neutral","sentiment_score":0.031453944742679596}],"sentiment":"neutral","sentiment_score":0.031453944742679596,"channel":1,"num_words":1,"start":2234.2349,"end":2234.7349},{"sentences":[{"text":"situation changed,","start":2234.385,"end":2235.345,"sentiment":"neutral","sentiment_score":-0.0343102291226387}],"sentiment":"neutral","sentiment_score":-0.0343102291226387,"channel":0,"num_words":2,"start":2234.385,"end":2235.345},{"sentences":[{"text":"Mhmm.","start":2235.21,"end":2235.71,"sentiment":"neutral","sentiment_score":-0.013752490282058716}],"sentiment":"neutral","sentiment_score":-0.013752490282058716,"channel":1,"num_words":1,"start":2235.21,"end":2235.71},{"sentences":[{"text":"you wanna reassess anything, or you do wanna look at insurances at any point in time, again, just let me know.","start":2235.345,"end":2241.665,"sentiment":"neutral","sentiment_score":0.06497312088807423},{"text":"Just send me an email or give me a call, and that can be anytime as 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cool.","start":2250.555,"end":2250.875,"sentiment":"positive","sentiment_score":0.575689971446991}],"sentiment":"positive","sentiment_score":0.575689971446991,"channel":1,"num_words":2,"start":2250.555,"end":2250.875},{"sentences":[{"text":"you","start":2250.84,"end":2251.0,"sentiment":"neutral","sentiment_score":0.2746991515159607}],"sentiment":"neutral","sentiment_score":0.2746991515159607,"channel":0,"num_words":1,"start":2250.84,"end":2251.0},{"sentences":[{"text":"No","start":2250.875,"end":2251.0352,"sentiment":"positive","sentiment_score":0.35857999324798584}],"sentiment":"positive","sentiment_score":0.35857999324798584,"channel":1,"num_words":1,"start":2250.875,"end":2251.0352},{"sentences":[{"text":"enjoy","start":2251.0,"end":2251.5,"sentiment":"positive","sentiment_score":0.4843907058238983}],"sentiment":"positive","sentiment_score":0.4843907058238983,"channel":0,"num_words":1,"start":2251.0,"end":2251.5},{"sentences":[{"text":"problem.","start":2251.0352,"end":2251.5352,"sentiment":"positive","sentiment_score":0.41933107376098633}],"sentiment":"positive","sentiment_score":0.41933107376098633,"channel":1,"num_words":1,"start":2251.0352,"end":2251.5352},{"sentences":[{"text":"the 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Miranda discusses her health and retirement plans, assets, and estate planning. The agent emphasizes the importance of stressing family dynamics and letting the team know if anything comes up. The speaker discusses the process for risk selection and the importance of long-term growth. The agent provides instructions for the customer to complete necessary forms and offers assistance with any further questions or concerns."},"intents":{"segments":[{"text":"And you guys don't have any financial dependents? Not all.","start_word":530,"end_word":539,"intents":[{"intent":"Resolve financial difficulties","confidence_score":0.00022541113}]},{"text":"So basically retail sort of, yeah, stuff. Mhmm. Yeah.","start_word":676,"end_word":684,"intents":[{"intent":"Discuss sales process","confidence_score":0.00008821491}]},{"text":"And I have here that you had 25 owing on one of them. Yeah. I think that's come down to about $2,020,000 now. About 20? 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Yeah.","start_word":2311,"end_word":2333,"intents":[{"intent":"Save money","confidence_score":0.3902577}]},{"text":"on the side that we're trying to build quite Yep. substantially so that we Yep. can start really earning some good money to put aside. Yep.","start_word":2372,"end_word":2397,"intents":[{"intent":"Building yep","confidence_score":0.18421614}]},{"text":"If there's anything that we can do to sort of, And you know, move that forward or help in any way, then then that would be good.","start_word":2442,"end_word":2468,"intents":[{"intent":"Getting assistance","confidence_score":0.0012907066}]},{"text":"it is that you guys do you know, if you do want a bit of an assessment on borrowing capacity and where things are at, Mhmm.","start_word":2503,"end_word":2528,"intents":[{"intent":"Assessing borrowing capacity","confidence_score":0.58912194}]},{"text":"And then what can we do to save quicker potentially? Mhmm.","start_word":2658,"end_word":2668,"intents":[{"intent":"Saving","confidence_score":0.0030979614}]},{"text":"Or, you know, could we potentially use the way things are set up now or savings or income? Like, where do we need to be? Yep.","start_word":2669,"end_word":2694,"intents":[{"intent":"Setting up houses","confidence_score":0.12797438}]},{"text":"And then that sets usually a bit of a time frame as well, which is usually Thank a good you.","start_word":2696,"end_word":2715,"intents":[{"intent":"Schedule follow-up call","confidence_score":0.0009417356}]},{"text":"Obviously, I mean, at the moment that we don't have children, but we're still not haven't given up on that. So that's something that we're you know, end of this month, I've got another doctor's appointment to talk about further IVF sort of options. Yep.","start_word":2847,"end_word":2891,"intents":[{"intent":"Discuss ivf options","confidence_score":0.031090776}]},{"text":"even though she's a Labrador, you think sometimes they have quite a bit of energy, but she Yep.","start_word":3297,"end_word":3314,"intents":[{"intent":"Evaluate dog's energy","confidence_score":0.01456631}]},{"text":"And when it comes through a typical breakdown of how your money is invested, we see about 80% in your growth assets. So Mhmm.","start_word":3504,"end_word":3527,"intents":[{"intent":"Assess portfolio value","confidence_score":0.00048560617}]},{"text":"if you can access them. Now we have just changed the software, so it might look a little bit different to what you are used to. It is Okay.","start_word":3780,"end_word":3808,"intents":[{"intent":"Access documents","confidence_score":0.73267126},{"intent":"Access documents","confidence_score":0.18337473}]},{"text":"So that shows their Yep. portfolio performance.","start_word":4356,"end_word":4362,"intents":[{"intent":"Review portfolio performance","confidence_score":0.0067885527}]},{"text":"Basically, what that means is they will assess if when the trade should have happened back in June, if that return was going to be better than what you Mhmm. have achieved with the investment that's currently in your account, then Okay.","start_word":4484,"end_word":4525,"intents":[{"intent":"Assess trade","confidence_score":0.03376478},{"intent":"Assess investment performance","confidence_score":0.14665951},{"intent":"Assess trade","confidence_score":0.013236981}]},{"text":"they will do a compensation for you because Mhmm.","start_word":4526,"end_word":4534,"intents":[{"intent":"Provide compensation","confidence_score":0.09413899},{"intent":"Determine compensation for miscommunication","confidence_score":0.0006891621}]},{"text":"I've sent it off through the directors and stuff this morning to do a bit of assessment. Sometimes Mhmm. it can take a little bit, but I will keep an eye on things and will let you know as soon as I Yep. have that result back just for communication for you. Okay.","start_word":4795,"end_word":4847,"intents":[{"intent":"Schedule evaluation","confidence_score":0.00065473747}]},{"text":"But, yeah, I just wanna make sure that we have you in the best option possible and that you were not disadvantaged with the glitch in the system at the end Mhmm. of the day. Yeah.","start_word":4882,"end_word":4917,"intents":[{"intent":"Verify options","confidence_score":0.0117032}]},{"text":"And it's just kind of a good visualization on the market and what's happening. So it gives us a good kind of overview, and Yep. it goes back to 1995 through to 2025. And Okay.","start_word":5013,"end_word":5047,"intents":[{"intent":"Provide overview","confidence_score":0.18309228}]},{"text":"But by finding this, otherwise, it allows us to manage everything for you in the meantime. Yeah. Perfect.","start_word":5507,"end_word":5524,"intents":[{"intent":"Manage and manage everything","confidence_score":0.038194675}]},{"text":"And then the last one should be a tax file number opt in form.","start_word":5526,"end_word":5539,"intents":[{"intent":"Provide tax file number","confidence_score":0.5249514}]},{"text":"Now, Miranda, like I said, I will get the the team to email you the beneficiary form for hub twenty four so we can get that Yes. sorted for Berry as well. So Okay.","start_word":5773,"end_word":5806,"intents":[{"intent":"Validate and sorted beneficiary form","confidence_score":0.025216019}]},{"text":"If you have any questions in regards to the form, just give me a call or send me an email.","start_word":5829,"end_word":5848,"intents":[{"intent":"Provide contact information","confidence_score":0.00034161343}]},{"text":"If you have any questions in regards to the form, just give me a call or send me an email. Okay.","start_word":5829,"end_word":5849,"intents":[{"intent":"Assist with form submission","confidence_score":0.005196442}]},{"text":"Otherwise, I will keep a lookout for that to come back. And like I said as well, I will let you know once management have done that full investigation Mhmm.","start_word":5850,"end_word":5879,"intents":[{"intent":"Inform about investigation","confidence_score":0.020824963}]},{"text":"So the witness for the beneficiary needs to be someone not my husband. Correct. Is that correct?","start_word":5899,"end_word":5915,"intents":[{"intent":"Provide witnessing information","confidence_score":0.00016159732},{"intent":"Confirm witnesses","confidence_score":0.018404724},{"intent":"Ask about witnesses","confidence_score":0.004088702},{"intent":"Confirm testimony is husband","confidence_score":0.000008975278},{"intent":"Provide witness verification","confidence_score":0.00054091495}]},{"text":"And like I said as well, if it is that you guys want to do a bit of an assessment on where you are standing, borrow the borrowing capacity wise or what that would look like, just let me know, and I can always get, Mhmm. one of our lenders to to give you guys a call and do a bit of an assessment as well. Yeah. Perfect.","start_word":6053,"end_word":6120,"intents":[{"intent":"Provide assessment","confidence_score":0.00016042199}]},{"text":"Now do you have any other questions before I let you go and enjoy the rest of the lovely sunny day today?","start_word":6130,"end_word":6151,"intents":[{"intent":"Wish good day","confidence_score":0.05646888}]}]},"sentiments":{"segments":[{"text":"Hello. Miranda speaking.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.05755988880991936},{"text":"Good morning, Miranda.","start_word":3,"end_word":5,"sentiment":"positive","sentiment_score":0.36722251772880554},{"text":"This is Veronica from Financial. How are you?","start_word":6,"end_word":13,"sentiment":"neutral","sentiment_score":0.29256874322891235},{"text":"I'm good. Thanks. How are you?","start_word":14,"end_word":19,"sentiment":"positive","sentiment_score":0.439824640750885},{"text":"I'm good. Thanks. Apologies. That's I'm great. calling a little bit late. Oh, that's okay. My Oh, good. thanks. I'm not My I'm previous not doing appointment anything was anyway. perfect. I was Yeah. like, I was just running late with other appointment. I was like, no. Yeah. I gotta go. That's okay.","start_word":20,"end_word":72,"sentiment":"neutral","sentiment_score":-0.004482188727706671},{"text":"So thank you for that. Perfect.","start_word":73,"end_word":78,"sentiment":"positive","sentiment_score":0.4430463314056397},{"text":"I had you booked in for your under review. Is now still a good time Mhmm. for you? Yeah. Yeah. No. It's Yes. Perfect. Now fine. just before I do go any further, I just need to let you know that our calls are being recorded for quality and coaching purposes, if that's okay. Mhmm. That's Yep. fine. Perfect. And just for security purposes, just so that I can confirm I'm speaking with the right person, could I just get you to confirm your full name, date of birth, and address, please? Yep. Sure. Miranda Lester, twenty seventh of the seventh seventy seven, and 31 Pearl Crescent, Caloundra West 4551. Yep.","start_word":79,"end_word":189,"sentiment":"neutral","sentiment_score":0.1084531545639038},{"text":"Perfect. That's exactly what I have here. And how's Lovely.","start_word":190,"end_word":199,"sentiment":"positive","sentiment_score":0.45427441596984863},{"text":"your morning been? Been busy or not Been too much? an early Oh, start. I had to go and pick my husband up from the Brisbane Airport this morning. yeah. Always So he flew fun. in from Hopefully, Malaysia. you didn't get hopefully, Mhmm. you didn't get caught in too much traffic. No. The traffic was good because it was so early, so that was Yeah.","start_word":200,"end_word":265,"sentiment":"neutral","sentiment_score":0.04660649970173836},{"text":"that's a good thing.","start_word":266,"end_word":269,"sentiment":"positive","sentiment_score":0.34139397740364075},{"text":"Yeah. Now, Miranda, before I do kind of jump into things, I do like to start by asking if there is anything specific you would like to address today or any particular questions or just a bit of an update and kind of see where everything's at. Yeah. I guess the only thing would be that you'll probably notice that I've got super happening now Yep. because I got a new part time job as well as my business.","start_word":270,"end_word":348,"sentiment":"neutral","sentiment_score":0.10431303800661353},{"text":"So Yeah. Which is great. I guess that's a good thing.","start_word":349,"end_word":359,"sentiment":"positive","sentiment_score":0.7023084163665771},{"text":"Yes. Start earning Yes.","start_word":360,"end_word":363,"sentiment":"neutral","sentiment_score":0.19323179125785828},{"text":"some super again.","start_word":364,"end_word":366,"sentiment":"positive","sentiment_score":0.3343907594680786},{"text":"Oh, yay. But, otherwise, yeah, I I do get the updates, but, you know, most of the time, I don't read them only because I'm like, it's all jargon to me anyway, Yeah.","start_word":367,"end_word":399,"sentiment":"neutral","sentiment_score":0.01451360434293747},{"text":"and I understand and totally trust that you guys are doing the right thing for me.","start_word":400,"end_word":415,"sentiment":"positive","sentiment_score":0.3938441574573517},{"text":"So Yeah. yeah. No. It sounds good. So I will go through everything with you today, kind of what happened since we spoke last year in about June. Yep. June. But what I will do first is just to go through a bit of an updated fact find so I'll get that in new information in regards to the part time role, but then also Mhmm. see if there is anything else that's kind of changed if we need to make any tweaks or changes to your advice. Okay. Now, obviously, still married? Yes. Yep. Perfect. And I have Barry as next of kin. That's still correct That's as well? right. Yes. Yep. Perfect. And you guys don't have any financial dependents? Not all. No. Only if you call a dog financial, which Yeah. is Oh, pretty no. much the case. He's Oh, I pretty know. much I a a human. I have a lab myself and, yeah, very much know that. They're quite expensive. Now, obviously so you still have your business. You're still doing about fifteen to twenty Yep. hours of of that? Yeah. Roughly. Yeah. Oh, it sorta comes and goes each week, so Yep. it just depends. But I guess on average, it's probably about that. Yep. So And then the part time role, what do you yeah. do there? It's like a pharmacy assistant. Oh, Well, yeah. that's Nice. the role it is, but it's Mhmm. for Kenneth's Warehouse just Mhmm. sort of on the Yep. floor, in cosmetics, stocking, that sort of thing. So basically retail sort of, yeah, stuff. Mhmm. Yeah. I know Don't about know.","start_word":416,"end_word":688,"sentiment":"neutral","sentiment_score":0.02555698089492627},{"text":"my It's it's good. It's, you know, the team I work with is amazing. So I'm enjoying going I'm going. to work and That's good. and then that gives me, obviously, a regular income as well.","start_word":689,"end_word":724,"sentiment":"positive","sentiment_score":0.6151570677757263},{"text":"So Yeah. And which how is good. much do you get paid there? Do you know? Roughly. It's fortnightly. It's about 13 Mhmm. 100 a fortnight. Okay. And that's after tax? Yes. Yeah. That's what Yes. I get paid into my account. Yep. Okay. Yeah. Perfect. Fortnight about 1,300. Mhmm. And do you know roughly how many hours you would do? I do around what what do I do? I think it's around thirty hours a week. Okay. Yep. So I usually only do three shifts, and I do eight to nine hours each shift. Mhmm. Okay. Mhmm. Yep. Yeah. So about probably twenty eight to thirty, because sometimes Yep. I'll do a fourth day. Yeah. So Okay. so yeah. Kinda varies a little bit. No. That's good. And Mhmm. they don't have, like, a special enterprise bargain agreement or anything. It's just kind of, like, standard rates with contributions and everything else? Yeah. I think so. They've Yep. just have, like, your your standard rates, then your Yep. overtime and, Yes. like, Sunday loading and public holiday loadings and stuff like that. Yes. Yes. Yeah. Perfect. But I'm a part timer, so I do get my holiday and sick pay. Oh, good. K. Yeah. Yes. Perfect. And, obviously, then super. Yes. Which Yep.","start_word":725,"end_word":938,"sentiment":"neutral","sentiment_score":0.054641243070364},{"text":"is which is great. And especially having a bit of those contributions going in will obviously compound everything for your superannuation, which is great.","start_word":939,"end_word":962,"sentiment":"positive","sentiment_score":0.39245396852493286},{"text":"Yeah. Yep. Now asset wise, I have Mhmm. here a two motor vehicle combined value at about 50,000. That's still okay? Hubby got a new car. Mhmm. We're probably Three, or did you sell one? we sold oh, one got written off Okay. just through hail damage, no accidents Yep. or anything. So then he bought a new one in place of that one. Mhmm. So I think that one's we're probably around 40 Okay. combined now because the other one yeah. This one's a bit more expensive. Okay. Perfect. So about Yep. 40,000. Oh, hang on. Did you say 50 before? Yes. Really mean. But No. cars Yeah. So do now we're appreciate, appreciate. yeah. So No. Sorry. We're still we're probably at around 50 then still. above 50. Yeah. Perfect. Yep. And I have here that you had 25 owing on one of them. Yeah. I think that's come down to about $2,020,000 now. About 20? Okay. Yep. Perfect. Any other new assets at all? Any No. motorbikes, Nothing. boats, or anything? No. Definitely not.","start_word":963,"end_word":1139,"sentiment":"neutral","sentiment_score":0.012355662187782383},{"text":"Very I would never allow perfect.","start_word":1140,"end_word":1145,"sentiment":"negative","sentiment_score":-0.4328458905220032},{"text":"my husband to buy a motorbike. Oh, I'm the same. It's Yeah. like, nope.","start_word":1146,"end_word":1159,"sentiment":"neutral","sentiment_score":-0.1753908395767212},{"text":"Too dangerous.","start_word":1160,"end_word":1161,"sentiment":"negative","sentiment_score":-0.3657819628715515},{"text":"I'm He's sorry. yeah. Exactly. And same with boats. I hate the water. So not I gonna do do love it, buy but sorry. Leave on the water. one Sorry. of But now health and lifestyle, still a those. nonsmoker? Still what? Sorry. A nonsmoker? Yes. Absolutely. Yep. Perfect. Yep. And have you had any changes to your health or injuries or anything? No. Nothing. Nope. That's good. And do you have private health insurance? Yes. Yep. Perfect. And estate planning wise, do you have a will in the place? We don't. We have spoken No. about this in, like, with you guys, but I Yes. haven't even got around to my husband and No. sort of talked to him about whether we should start doing one. Because, I mean, with no kids and whatever, I guess it's for each other. Yeah. If something happens to one of us, the rest, you know, everything goes to the other one, but Yeah. that's just a given. Yeah. But Yeah. yeah. I don't I don't know. Where where we, I mean, who do people usually do that if they don't have children? Usually, depends more on their assets, but also family Mhmm. dynamic. So Yep. if if you have a pretty straightforward where you don't have, you know, multiple properties or investment portfolios and, like, Yep. asset wise, it's pretty straightforward Yep. and you don't have a complex family situation, like, often with, like, a blended families or Yeah. anything Okay. like that, it can get a little bit more messy, Mhmm. Yep. and What? then you might wanna have that protection in place. So Mhmm. for the will sorry. With your superannuation, it does not form palm of the estate. So that's kind of separate. You can have it going through the estate, but you can also just have a direct nomination through super to make Mhmm.","start_word":1162,"end_word":1477,"sentiment":"neutral","sentiment_score":-0.013187077674496023},{"text":"it Yeah. nice and easy. That way, if you do nominate your husband, it will go directly to him, and you do not have to do it through a a will.","start_word":1478,"end_word":1508,"sentiment":"positive","sentiment_score":0.4116424918174744},{"text":"So the will Yes. would then be more for for other assets. And, Yep. yeah, I would be more sorry if you feel that, like, if something were to happen to you, there's no one else that would contest anything or try to make a claim for any of No. your assets. No. I That's really usually don't have anything that anyone wants. because that's usually why I was like, obviously, I would it it's always good Yeah. to have. But the importance of it is more so, like, yeah, if it's a family dynamics, Yeah. whether, you know, siblings or parents, and there could be a bit of conflict with finance or ex partners and stuff like that, Yep. that's No. when I don't I I think we're stress pretty more safe with that. the importance. Yeah. Yeah. Because if No. it's pretty No. straightforward, otherwise, as long as we get the the hub 24 beneficiaries sorted, then Mhmm.","start_word":1509,"end_word":1668,"sentiment":"neutral","sentiment_score":-0.0013844918692484498},{"text":"at least you have the peace of mind that if something were to happen, the super will definitely go to bear if that's where you wanted to go to.","start_word":1669,"end_word":1697,"sentiment":"positive","sentiment_score":0.615230143070221},{"text":"Yep. And then it would just be other assets. And, obviously, going through a lawyer is the most comprehensive. Some people just do, like, a will kit through the post office, which is a Mhmm.","start_word":1698,"end_word":1732,"sentiment":"neutral","sentiment_score":0.3031347692012787},{"text":"bit easy and a lot cheaper as well.","start_word":1733,"end_word":1740,"sentiment":"positive","sentiment_score":0.47447511553764343},{"text":"Mhmm. With that, obviously, just make sure you read the instructions.","start_word":1741,"end_word":1751,"sentiment":"neutral","sentiment_score":0.239583358168602},{"text":"They completed correctly.","start_word":1752,"end_word":1754,"sentiment":"positive","sentiment_score":0.3709615468978882},{"text":"Yep.","start_word":1755,"end_word":1755,"sentiment":"neutral","sentiment_score":0.2745181918144226},{"text":"But, otherwise, if you don't have any concerns about family and it's a pretty straightforward asset, it Yep. is ultimately up to you. But, yeah, usually, it's more that I stress it through like I said, I always think it's a good thing for everybody, but Yep.","start_word":1756,"end_word":1802,"sentiment":"positive","sentiment_score":0.3783153295516968},{"text":"more so when it's a bit of, yeah, a bit of a mixed family dynamics or there's Yeah. issues No. That's fine. in that We, area. Yep. yeah, the only asset I really have is our doggy, Yeah. and he would go straight to Barry anyway. So Yes. and yeah. So, no, there's there's not really much. I think, yeah, as long as the hub twenty four has the beneficiary of Barry, and then that should be fine. Yeah. Yeah. And did you receive those forms at all? Because having a bit of a look at the account, it doesn't look like we have received those back yet. I thought I'd done that a while ago. Let me triple check, but I can't see it on the account. Do you remember if you emailed it or posted it back? I'm not too sure. From That memory, that can happen. Mhmm. I think it's it was one that maybe we weren't able to, like, email that Because needed it maybe does have a a hard copy. it has to be wet signed. So if you have Yep. a printer, it's fine, but it Yep. does have to be printed wet signed, witnessed because you are making a legal nomination and then sent Mhmm. back. Yeah. Okay. So, yeah, having a look in your hub 24, there is no nomination at the moment. So Oh, okay. what I tend to because we obviously wanna make sure we get that sorted Yeah. if something were to happen. Now Yep. do you have access to a printer? Yes. I do. Yep. Okay. Because Yep. what I'll do then, especially you never know with off post sometimes as well, Mhmm. if I can get the team to email it to you, that Okay. way you have it in your your inbox. And then when you Mhmm. scan it and send it back, we know for sure that it's come back to us Yeah. Okay. just so you don't get lost in the post and you have to waste time redoing it. Yeah.","start_word":1803,"end_word":2149,"sentiment":"neutral","sentiment_score":0.00955611435422722},{"text":"That'll be So, good. Thank you.","start_word":2150,"end_word":2155,"sentiment":"positive","sentiment_score":0.4510538876056671},{"text":"yeah, we'll get the team to email that to you. Yep. Now they are pretty strict on who you can actually nominate directly, but a spouse is a perfect nomination. And Okay.","start_word":2156,"end_word":2187,"sentiment":"neutral","sentiment_score":0.2904398739337921},{"text":"any if anything ever were to happen, it will go tax free to him as well, which is good.","start_word":2188,"end_word":2206,"sentiment":"positive","sentiment_score":0.35140618681907654},{"text":"Okay. Okay.","start_word":2207,"end_word":2208,"sentiment":"neutral","sentiment_score":0.22707563638687137},{"text":"That's good to know. Perfect.","start_word":2209,"end_word":2213,"sentiment":"positive","sentiment_score":0.4146055579185486},{"text":"Not Otherwise, that anything's when gonna it comes happen. no. But you'd rather have the peace of mind to and it Yeah. also makes it quicker. So if there is a valid nomination, it just makes it so much quicker if Yep. anything were to happen. Okay. Then if there is none, then it just takes Mhmm. a little bit longer, and that's the last thing you want. Yeah. You know? Now, Yep. No. That's fine. otherwise, when it comes to goals, the stuff that you are working towards or that you are wanting to achieve, Mhmm. I have here the last year when we spoke, your main focus was to tryna save up to buy a property potentially. Yeah. Is that still kind of something you guys are working towards? Or Yeah. We are. I mean, we we've got mhmm. we're sort of working quite a bit with my my husband has a couple of businesses Mhmm. on the side that we're trying to build quite Yep.","start_word":2214,"end_word":2381,"sentiment":"neutral","sentiment_score":0.0666688041916738},{"text":"substantially so that we Yep. can start really earning some good money to put aside. Yep. But, yeah, that's that's definitely a goal of ours to to Yep. be able to afford to buy a house Yeah.","start_word":2382,"end_word":2418,"sentiment":"positive","sentiment_score":0.513431191444397},{"text":"one day. Especially with Oh. the prices and everything going up. Yeah. I know. Who knows? But, you know, Yeah. I mean yeah.","start_word":2419,"end_word":2441,"sentiment":"neutral","sentiment_score":0.13661479949951172},{"text":"If there's anything that we can do to sort of, And you know, move that forward or help in any way, then then that would be good.","start_word":2442,"end_word":2468,"sentiment":"positive","sentiment_score":0.3531302213668823},{"text":"But, yeah, obviously, Yeah. we're just we're doing what we can at the moment to sort of just build that up and Yeah. hopefully Work. get something down the track. Yeah. And when Yep. it is that you guys do you know, if you do want a bit of an assessment on borrowing capacity and where things are at, Mhmm. just let me know because we Okay. do work with a couple of brokers Okay. who can even just being like, okay. Because sometimes it's a good point just to be like, okay. Where are we looking at? How much could we borrow? Or where do we need to be in order Yep. to get where we want to be? Yeah. And that's Okay. sometimes a good kind of point to be, like, even if it's not like you're looking at buying tomorrow, but Yep.","start_word":2469,"end_word":2613,"sentiment":"neutral","sentiment_score":0.13076667487621307},{"text":"it could be good over, like, okay.","start_word":2614,"end_word":2620,"sentiment":"positive","sentiment_score":0.4287848472595215},{"text":"Well, we need x Mhmm. amount in savings to get the type of house that we want. That way, you'd know, okay. Well, how much savings do we have? How much do we need to get? Yep. And then what can we do to save quicker potentially? Mhmm. Or, you know, could we potentially use the way things are set up now or savings or income? Like, where do we need to be? Yep. And then that sets usually a bit of a time frame as well, which is usually Thank a good you. starting point. So Yes. if that is something you're interested in, just let me know. Either send me an email, or or Okay. call the team, Yep. and then I can get them to reach out. And and, yeah, it's obviously completely free just to have a bit of a chat, but sometimes Mhmm. it's good just to assess where things are at. Yeah. Okay. Yeah.","start_word":2621,"end_word":2780,"sentiment":"neutral","sentiment_score":0.1630876936018467},{"text":"Sounds good.","start_word":2781,"end_word":2782,"sentiment":"positive","sentiment_score":0.4223872423171997},{"text":"Now aside from, obviously, the property and everything, is there something else that you are working towards? So that's obviously, now you have a part time job as well, which is keeping you busy Mhmm. along with the business. Yes. But anything else that you guys are working towards? Not particularly. No. Not Mhmm. not something, you know, not big things or anything. Yeah. Obviously, I mean, at the moment that we don't have children, but we're still not haven't given up on that. So that's something that we're you know, end of this month, I've got another doctor's appointment to talk about further IVF sort of options. Yep. Yep. So but, yeah, that's for the hopefully, by the end of this year, something will Yeah. actually happen. Yeah. I have Yeah. my fingers crossed. And if, obviously, Thank you. things do change, just let me know if Yep. that obviously changes your financial situation or Yeah. or anything like that. No worries. But, yeah, very exciting for you guys. And, yes, I have my my Yeah. fingers crossed for you. Oh, thank you. I know it's a very hard process, but I have a lot of friends who's going through IVF Yeah. and everything. Alright. It's very, very Too common many nowadays. women So are or yeah. many couples are going through Yes. this. It's not Yeah. not fair No. for anyone. If we So look on the plus side, at least there's a lot of doctors now that do specialize in it a lot more than it used to be because, Yeah.","start_word":2783,"end_word":3046,"sentiment":"neutral","sentiment_score":-0.003783504711464047},{"text":"unfortunately, yeah, it it is very, very common.","start_word":3047,"end_word":3054,"sentiment":"negative","sentiment_score":-0.34065014123916626},{"text":"Yep. So, hopefully, with with medicine and technology and everything, it's That's right. advancing anyway. Yeah. And Yeah. now Okay. What will be will yeah. be. Exactly.","start_word":3055,"end_word":3081,"sentiment":"neutral","sentiment_score":0.10072540491819382},{"text":"Exactly. Just keep positive Yeah.","start_word":3082,"end_word":3086,"sentiment":"positive","sentiment_score":0.43339264392852783},{"text":"and, you know, Yeah.","start_word":3087,"end_word":3090,"sentiment":"neutral","sentiment_score":0.253366619348526},{"text":"if That's what we can if we do.","start_word":3091,"end_word":3098,"sentiment":"positive","sentiment_score":0.36115700006484985},{"text":"can't have a a child, then we'll just get some more dogs. Yeah. Which No. will keep you busy. Exactly. But, you know, they they give you Yeah.","start_word":3099,"end_word":3126,"sentiment":"neutral","sentiment_score":0.06608952581882477},{"text":"unconditional love and just everything Yeah.","start_word":3127,"end_word":3132,"sentiment":"positive","sentiment_score":0.3890028893947602},{"text":"as you'd know. Yeah. Oh, yeah. Yes. Yeah. No.","start_word":3133,"end_word":3141,"sentiment":"neutral","sentiment_score":0.1246473789215088},{"text":"You're They're the best. beautiful.","start_word":3142,"end_word":3146,"sentiment":"positive","sentiment_score":0.4593554437160492},{"text":"And what kind of dog do you have? We have a toy poodle. Oh, So yeah. he's No. very little. Mm-mm. Energetic? He's six now, so he's slowing Okay. down a little bit. But, you know, every now and then he'll he still loves to run down at the beach and stuff. Mhmm. So Yeah. Mhmm. but, yeah, he's he's pretty chill. He's always been chill because he's a COVID dog. So when I was Yeah. not able to work, he was basically at home with me all the time and just, Yeah. I guess, took on the whole relaxation. Mhmm. Like, he's literally just lying on the sun lounge out the back with me It's a loving just in life. the sunshine.","start_word":3147,"end_word":3269,"sentiment":"neutral","sentiment_score":0.0879095122218132},{"text":"So he loves the sun just as much as me.","start_word":3270,"end_word":3279,"sentiment":"positive","sentiment_score":0.3694497942924499},{"text":"Yeah. So Oh, mine's so similar. We got yeah. the lab during COVID as well. And Mhmm. even though she's a Labrador, you think sometimes they have quite a bit of energy, but she Yep. I swear she's she's seven. Okay. And she she acts like she's, like, 12, Like, Yeah.","start_word":3280,"end_word":3330,"sentiment":"neutral","sentiment_score":0.0764557421207428},{"text":"just sleeps all day long, which is great.","start_word":3331,"end_word":3338,"sentiment":"positive","sentiment_score":0.42909181118011475},{"text":"Yes. And yeah. No. I know the No. feeling. Yeah. Yeah. Now, otherwise, Miranda, when it comes to superannuation, so I know we've Mhmm. gone through that risk profile question a a couple of times. Yep. So what I'll do is just kind of talk through your your current portfolio, how you feel about risk and stuff, and see if anything has changed. Right. So, Okay. essentially, Mhmm. with your current portfolio, we do have you in your growth portfolio. Do you remember what it means to be a growth investor at all from last time? Not really. No.","start_word":3339,"end_word":3437,"sentiment":"neutral","sentiment_score":0.048258362958828606},{"text":"No.","start_word":3438,"end_word":3438,"sentiment":"negative","sentiment_score":-0.33654576539993286},{"text":"That's all good. Most people say the same to be fair. But, essentially, it is tailored for investors who are wanting to grow their superannuation as much as possible while you Yeah. still Mhmm. have plenty of time until retirement. But, also, to understand that, you know, short term, there will be some ups and downs and market fluctuation as a result. Yep. Yep. Yep. And when it comes through a typical breakdown of how your money is invested, we see about 80% in your growth assets. So Mhmm. Okay. that will be things like Australian shares, Mhmm. international shares, like property and commodities, and that is essentially what's going to grow your super. But then we also Mhmm. wanna have a little bit to limit fluctuation. So we have about 20% in defensive. Now this will be things like cash, gold, fixed interest to limit those fluctuations a little bit, but the main focus is while you still have plenty of time until retirement to kind of grow and build that as much as possible. Mhmm. And when it comes to time frame, because we also wanna make sure you have enough time in the market for those short term fluctuations, Yep. we typically want to allow at least six years until retirement in a growth portfolio, which you do have at the moment or at least until you can access it, which is 60 at the earliest. Mhmm. Yep.","start_word":3439,"end_word":3679,"sentiment":"neutral","sentiment_score":0.14077091217041016},{"text":"So Okay. from a time frame point of view, you are in a very good portfolio as long as Mhmm.","start_word":3680,"end_word":3699,"sentiment":"positive","sentiment_score":0.4344348609447479},{"text":"you are still comfortable seeing a bit of that short term fluctuations for that kind of long term growth, if that's still Yeah. something that you're Yeah. comfortable No. That's with. definitely Yeah. where I'm staying sticking with, I think. Yes. Yeah.","start_word":3700,"end_word":3741,"sentiment":"neutral","sentiment_score":0.16089355945587158},{"text":"Perfect.","start_word":3742,"end_word":3742,"sentiment":"positive","sentiment_score":0.5619680881500244},{"text":"Now, Miranda, do you have access to your emails as well by any chance? Yeah. I do. Yeah. One more time. So Yep. I have just sent you an email with some documents to go through Okay. if you can access them. Now we have just changed the software, so it might look a little bit different to what you are used to. It is Okay. the same concept where you'll get an email from me, could end up in spam folder Mhmm. if it's the first time through the new software, and it should say review document or sign now, and they will, same as last time, allow you to open up and view everything before Oh, yep. it prompts you to sign it. Okay. Hang on one sec. Just gonna put my Did not come through? Okay. No. Not as yet. Okay. Let's see. I'll try resending it. Still nothing? Just not sure what's doing it. Just a minute. Hang on one sec. I can clear everything keeps popping up on it. Sure. It's usually like that. No. Why? Now it's showing me emails from last week. Alright. Just a quick I'm just trying to go into the laptop. Maybe I'll just go into the phone and see. Yeah. Yeah. If you are having issues, I'll just resend it to hopefully, it should be there. If you will need need to kind of start going through some of the documents and hopefully, it will come through in the next Mhmm. couple Here of we minutes. go. Oh, Yep.","start_word":3743,"end_word":4002,"sentiment":"neutral","sentiment_score":-0.02187731117010117},{"text":"perfect. Nice.","start_word":4003,"end_word":4004,"sentiment":"positive","sentiment_score":0.3836369812488556},{"text":"Just I was like, send usually, through then. it should be there by now. Yeah. Mhmm.","start_word":4005,"end_word":4020,"sentiment":"neutral","sentiment_score":0.18555375933647156},{"text":"Excellent.","start_word":4021,"end_word":4021,"sentiment":"positive","sentiment_score":0.4334927201271057},{"text":"Yep. Okay. Cool. Yeah. Now you can click on the link, and then The it should fund document one. Yes, please. Yep. But Yep. it will allow you to view everything first, same as same Yeah. as last. Okay. Yep. Now it should then open up a couple of documents, and the first one should be summary of superannuation. Yep.","start_word":4022,"end_word":4081,"sentiment":"neutral","sentiment_score":0.1484953761100769},{"text":"Yeah. Perfect.","start_word":4082,"end_word":4083,"sentiment":"positive","sentiment_score":0.6134955286979675},{"text":"Now as you can see here, you do have your superannuation with hub twenty four, and you Mhmm.","start_word":4084,"end_word":4101,"sentiment":"neutral","sentiment_score":0.3311571478843689},{"text":"do have about 99,901. So almost over that 100,000, which is great, Yep.","start_word":4102,"end_word":4114,"sentiment":"positive","sentiment_score":0.46481314301490784},{"text":"and you don't have any insurances otherwise. Okay. Yep. Yep.","start_word":4115,"end_word":4124,"sentiment":"neutral","sentiment_score":0.19477412104606628},{"text":"You're still happy, obviously, with no insurances?","start_word":4125,"end_word":4131,"sentiment":"positive","sentiment_score":0.349520742893219},{"text":"Yeah. I guess because that's for, like is that, like, income cover and stuff? Yep. Or So was yep. I I know last time we spoke a little bit about that life insurance if something were to happen Yep. or, like, total permanent disability or income protection or trauma insurance. Yeah. Yeah. Yep. No. That's that's fine at the moment Yep. when I think once I speak to Barry and we discuss, Yep. like, will options and and Yeah. that sort of thing, maybe we'll look into the other insurances. Yeah. But for And the if moment, it does I think change, we could yeah. yeah, and if it does change at any point in time, just let me know, and we can Okay. always reassess it. Doesn't have to doesn't have to wait to under review time. So if at any point in time, you're like, oh, yeah. No. I do wanna look at it. Just send me an email or call the office, and we Yep. can always have a look at that whenever you want to as well. Okay. And the the health insurance doesn't go under that, does it? That's Correct. a yep. No. That's different. Yeah. Okay. No problem. Now if you can look at the next document, it should be one where it says performance with IRR. Mhmm. So that shows their Yep. portfolio performance. Now I did flag with a management this morning that I did have a look at the investment, and Yep. it looks like there was a a glitch in the system when they try to place the Okay. trade with Hub twenty four. So I'm not sure if you remember when we spoke, yeah, about June last year, and we were changing some of your investments to a little bit better performing one Yep. and a little bit more kind of less fluctuation. So Mhmm. it looks like that trade didn't happen in Hub 24. Oh, okay. So, basically, what it means for you is Mhmm. that I will get the directors and the investment committee to do an assessment. Okay. Basically, what that means is they will assess if when the trade should have happened back in June, if that return was going to be better than what you Mhmm. have achieved with the investment that's currently in your account, then Okay. they will do a compensation for you because Mhmm.","start_word":4132,"end_word":4534,"sentiment":"neutral","sentiment_score":-0.009569876422879122},{"text":"there was a technical error, and Okay.","start_word":4535,"end_word":4541,"sentiment":"negative","sentiment_score":-0.34610721468925476},{"text":"that should have happened. Or if it's a matter of your current investment given the market condition that has happened in the last twelve months, Some of your current investment, which was, like, your old investment, some have gone through the roof, which is crazy, with what's happened, and one has underperformed. So, Okay. basically, what we will do is we'll do a full assessment Yep. to make sure that with the glitch in the system, you were not worse off. If you were better off, great. Then the little glitch meant you had more money in superannuation. But Mhmm. if Yep. the if the glitch meant that, no, if the trade should have gone through when we placed it and you were worse off a result, then you will be compensated for that. Okay. So, Yep. essentially, for your, it won't be a difference, but I do wanna be obviously fully transparent with the glitch in the system. Mhmm. But just just make sure that you you will not be disadvantaged of the glitch because that is not your fault. It's the system, and Yep. it's just one of those things. Okay. Does that No. make That's sense? fine. Yeah. Yeah. Yep. No. That's But good. I will either myself or management will let you know the outcome just so that you know whether there will be some compensation or whether Okay.","start_word":4542,"end_word":4774,"sentiment":"neutral","sentiment_score":-0.026318419133133132},{"text":"you're actually better off, and it's so great. Okay.","start_word":4775,"end_word":4783,"sentiment":"positive","sentiment_score":0.6491715908050537},{"text":"So you will you will get that. So just Yep. yeah. I've sent it off through the directors and stuff this morning to do a bit of assessment. Sometimes Mhmm. it can take a little bit, but I will keep an eye on things and will let you know as soon as I Yep. have that result back just for communication for you. Okay. Yes. That Yep.","start_word":4784,"end_word":4850,"sentiment":"neutral","sentiment_score":0.1306523084640503},{"text":"sounds good. Perfect. Thank you.","start_word":4851,"end_word":4855,"sentiment":"positive","sentiment_score":0.5444209575653076},{"text":"But even though that happened, it's still going good. It's still going up. It's still growing despite the market fluctuations Yep.","start_word":4856,"end_word":4876,"sentiment":"neutral","sentiment_score":0.2517717182636261},{"text":"and conditions, which is great.","start_word":4877,"end_word":4881,"sentiment":"positive","sentiment_score":0.45922017097473145},{"text":"But, yeah, I just wanna make sure that we have you in the best option possible and that you were not disadvantaged with the glitch in the system at the end Mhmm. of the day. Yeah.","start_word":4882,"end_word":4917,"sentiment":"neutral","sentiment_score":0.0979599431157112},{"text":"Perfect.","start_word":4918,"end_word":4918,"sentiment":"positive","sentiment_score":0.3798085153102875},{"text":"Alright. Thank Yeah. you. Does that make sense? Do you have any questions? No. That's fine. Yep. No. I Perfect. understand where you're coming from. Yeah. But I will let you know what Okay. the outcome is regardless. Yeah. Now the next document should be a Vanguard index chart, I believe, one of those red graphs. Yep. Yep. Yep.","start_word":4919,"end_word":4977,"sentiment":"neutral","sentiment_score":0.07867727428674698},{"text":"Perfect.","start_word":4978,"end_word":4978,"sentiment":"positive","sentiment_score":0.33435964584350586},{"text":"Now you probably have seen this last time. It is good that Vanguard does publish one every year, so we should have a new one coming out very soon, any day now. Mhmm. Okay. And it's just kind of a good visualization on the market and what's happening. So it gives us a good kind of overview, and Yep. it goes back to 1995 through to 2025. And Okay. it shows us all the ups and downs of the different asset classes depending on the events in the world. Yep. Now you can see here, for example, The US shares, so that's like your top the light green line, Mhmm. has grown the most, but also Yeah. fluctuate the most. So this Yeah. is Okay. where that kind of time frame comes into play as well that I mentioned earlier with the risk profile. Mhmm. So with your growth portfolio, it's at 80% in your top four combined. So Okay. US shares, Australian shares, international shares, and property. And as you can see, over the long term, market always goes up. These will fluctuate a little bit, though, depending on what is going on in the market, Yes. but they always come back around. And then about 20 in those bottom three, which is, like, your defensive investments. Mhmm. Okay. Yep.","start_word":4979,"end_word":5199,"sentiment":"neutral","sentiment_score":0.10458097097830536},{"text":"Perfect.","start_word":5200,"end_word":5200,"sentiment":"positive","sentiment_score":0.485334575176239},{"text":"Now next one should be Okview services guide, I believe. Yep. Is that the one Yep. you can see? Yep. Again, you would have seen this one before. It is one of those compliance Mhmm. documents. Yep. None of the important information has changed, but we've had a bit of an update to marketing and a bit of an extension to the team, which is great. But if you Okay. wanna obviously go back and have a bit of a read over this in your own time, you're more than Mhmm. welcome to. But Yep. if you scroll down on page nine, I believe, 10, Yep. you will see myself again if you do wanna put a face to the voice. Where are you? Oh, hang on. That's Oh, there you are. Yes. Yeah. Sorry. Obviously, Very sometimes good.","start_word":5201,"end_word":5339,"sentiment":"neutral","sentiment_score":0.0919402539730072},{"text":"it's nice when we are doing things a little bit. They're fine.","start_word":5340,"end_word":5351,"sentiment":"positive","sentiment_score":0.4146471321582794},{"text":"Just a little bit more personal, and you can see who you're speaking with. Yeah. Yeah. Exactly. Now the next one that should be so the next two documents, it will ask you to sign if you're happy to do so, Okay. which is your hub twenty four ongoing service agreement. Is Mhmm. that can you see where this consent to new ongoing fee arrangement? Yes. Yep. Yep. So that one here, same as last time as well.","start_word":5352,"end_word":5429,"sentiment":"neutral","sentiment_score":0.15886598825454712},{"text":"Just to say that you are happy to stay on as a client.","start_word":5430,"end_word":5442,"sentiment":"positive","sentiment_score":0.4657120704650879},{"text":"Now there Mhmm. is no changes in regards Okay. to the fee structure. It stays exactly the same at that 1.65. So it's not going up or changing, which is good, Mhmm. and it is not a locking contract. So if at any point in Yep. time you are not happy, Yep. not a lock in contract, no exit fees or anything like that. But by finding this, otherwise, it allows us to manage everything for you in the meantime. Yeah.","start_word":5443,"end_word":5523,"sentiment":"neutral","sentiment_score":0.008272290229797363},{"text":"Perfect.","start_word":5524,"end_word":5524,"sentiment":"positive","sentiment_score":0.5840645432472229},{"text":"Yep. And then the last one should be a tax file number opt in form. Just option to provide tax Oh, so file number. do I just click to sign in that one first? Yes, please.","start_word":5525,"end_word":5560,"sentiment":"neutral","sentiment_score":0.14858032763004303},{"text":"If you are happy with that.","start_word":5561,"end_word":5566,"sentiment":"positive","sentiment_score":0.3678492903709411},{"text":"Yeah. Yep. No. That's fine. And the documents will also be saved into your folder after. So if you want to go back on the computer later and have a bit of a look at it, it's Yep. all there, or I always have a copy on file as well. Okay. Yeah. Cool. Alright. Next. Yep. Yep. Option to provide tax file. Yep. And that is just a compliance form, but, basically, just lets you know that we are keeping your tax phone number secure and safe on file. Yeah. Okay. Cool. Alright. Yep. And Yep. they will also ask for a little scribble if you're happy with that. And then it should say And validate, I believe. validate. Yep. Yep. And then it usually loads for a little bit, and then it will send it back to me. Yep. Okay. Yeah. It's just loading now. Yep. Might be our Wi Fi taking its time. No. That's okay. Sometimes it takes a minute. So I can if that says all validating and sorted on your end, I'll just keep a little lookout for my inbox and see for that to Yes. come through. Yep.","start_word":5567,"end_word":5760,"sentiment":"neutral","sentiment_score":0.1592940241098404},{"text":"Perfect. I can see it's just come through, which is great.","start_word":5761,"end_word":5771,"sentiment":"positive","sentiment_score":0.6294648051261902},{"text":"Yep. Now, Miranda, like I said, I will get the the team to email you the beneficiary form for hub twenty four so we can get that Yes. sorted for Berry as well. So Okay. when you have a moment, just have a a printout of that one completed, get it witnessed, Mhmm. and send it back. If you have any questions in regards to the form, just give me a call or send me an email. Okay. Otherwise, I will keep a lookout for that to come back. And like I said as well, I will let you know once management have done that full investigation Mhmm. as well just Yeah. to make sure Okay. we have you in the best position possible. Yeah. Sure. Yep. So the witness for the beneficiary needs to be someone not my husband. Correct. Is that correct? So it can Yep. be anybody, Yep. just not the person nominated or you can't be witnessing it yourself. Yeah. Okay. Oh, it's Yeah. alright. I wanted to get neighbors to do it or something. Yeah. And, usually, it can be a bit funny because it'd make an illegal nomination, so just make sure that people use the same pen. So whether it's, like so Yes. it's not one person signing with, like, a black pen and one with a blue, because Yeah. then sometimes they might think, oh, it's a different time, so stuff like that. So Okay. just try to make sure they do it at the same time Mhmm. just because, yeah, they can be a little bit particular because it is a legal nomination. Yeah. Okay. No. That's Yep. fine.","start_word":5772,"end_word":6049,"sentiment":"neutral","sentiment_score":0.026263206038061235},{"text":"Perfect. Thank you.","start_word":6050,"end_word":6052,"sentiment":"positive","sentiment_score":0.5099257826805115},{"text":"And like I said as well, if it is that you guys want to do a bit of an assessment on where you are standing, borrow the borrowing capacity wise or what that would look like, just let me know, and I can always get, Mhmm. one of our lenders to to give you guys a call and do a bit of an assessment as well. Yeah. Perfect. Okay. Yep.","start_word":6053,"end_word":6122,"sentiment":"neutral","sentiment_score":0.1403561234474182},{"text":"Yeah. That's great. No Thank worries. you. Now do you have any other questions before I let you go and enjoy the rest of the lovely sunny day today?","start_word":6123,"end_word":6151,"sentiment":"positive","sentiment_score":0.3973998725414276},{"text":"No. I don't think so. I think No? yeah. I think that's all. Perfect. That's If you can think of anything, good. Dorian, like I said as well, if your Yep. situation changed, Mhmm. you wanna reassess anything, or you do wanna look at insurances at any point in time, again, just let me know. Just send me an email or give me a call, and that can be anytime as well. Yeah. Okay.","start_word":6152,"end_word":6225,"sentiment":"neutral","sentiment_score":0.08321613909022228},{"text":"Wonderful. Yep. Thank you. No problem. Well, thank you so much for your time this morning, Miranda, and I hope That's cool. you No enjoy problem. the rest of your afternoon. You too. Thanks, Veronica.","start_word":6226,"end_word":6260,"sentiment":"positive","sentiment_score":0.5473829507827759},{"text":"Nice No to speak worries. alright. You too. We'll speak soon. Mhmm. Bye. Bye.","start_word":6261,"end_word":6274,"sentiment":"neutral","sentiment_score":0.16345426440238953}],"average":{"sentiment":"neutral","sentiment_score":0.09163782223230987}}}}