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Street.","start":157.45,"end":160.43,"sentiment":"neutral","sentiment_score":0.04879671707749367}],"sentiment":"neutral","sentiment_score":0.04879671707749367,"channel":1,"num_words":3,"start":157.45,"end":160.43},{"sentences":[{"text":"Yeah.","start":160.875,"end":161.375,"sentiment":"neutral","sentiment_score":0.07264174520969391}],"sentiment":"neutral","sentiment_score":0.07264174520969391,"channel":0,"num_words":1,"start":160.875,"end":161.375},{"sentences":[{"text":"So the 335 is only one step.","start":160.89,"end":163.23,"sentiment":"neutral","sentiment_score":0.061702609594379156}],"sentiment":"neutral","sentiment_score":0.061702609594379156,"channel":1,"num_words":7,"start":160.89,"end":163.23},{"sentences":[{"text":"Okay.","start":164.63501,"end":164.955,"sentiment":"neutral","sentiment_score":0.1078852191567421},{"text":"I 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now.","start":178.01001,"end":178.91,"sentiment":"positive","sentiment_score":0.34771761298179626}],"sentiment":"positive","sentiment_score":0.39087003966172534,"channel":0,"num_words":6,"start":176.81,"end":178.91},{"sentences":[{"text":"Yeah.","start":178.775,"end":179.17499,"sentiment":"neutral","sentiment_score":0.2372267246246338},{"text":"Thanks.","start":179.17499,"end":179.67499,"sentiment":"neutral","sentiment_score":0.2611576020717621}],"sentiment":"neutral","sentiment_score":0.24919216334819794,"channel":1,"num_words":2,"start":178.775,"end":179.67499}]},"summary":{"result":"success","short":"A customer named Nav Nur is on the phone with Airtel tech support to confirm their personal information for an order. The representative, Maureen, puts the customer on hold briefly before confirming their address and asking them to keep their lines open for a callback once activation is complete. The call ends with the representative saying they will keep the lines open for the customer to call back."},"intents":{"segments":[{"text":"For us to confirm the your personal information. Sure. Hang on.","start_word":45,"end_word":55,"intents":[{"intent":"Confirm personal information","confidence_score":0.12725532}]}]},"sentiments":{"segments":[{"text":"Hello? Yes. Hello.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.11172521114349364},{"text":"Good morning.","start_word":3,"end_word":4,"sentiment":"positive","sentiment_score":0.47385311126708984},{"text":"This is Maureen from Airtel tech support. Am Yep. I speaking with Nav Nur? Yes. You are. Yeah. Okay. So we're currently processing your order. Is it okay if you stay on the line while we're doing it? Mhmm. Okay. For us to confirm the your personal information. Sure. Hang on. Is it okay if I put you on hold for a while? Mhmm. Okay. Hang on. Hello, Singh? Yes. Yes.","start_word":5,"end_word":75,"sentiment":"neutral","sentiment_score":0.07973887026309967},{"text":"Thank you for waiting.","start_word":76,"end_word":79,"sentiment":"positive","sentiment_score":0.3694825768470764},{"text":"I just wanted to confirm the address again. So it's Unit 610 Yes. 335 Slash 335 Anqueto Street, Greenway, ACT 2900. Yeah. Unit Yep. 610335 Encatel Street. Yeah. So the 335 is only one step. Okay. I see. Okay. So kindly keep your lines open for us to give you a callback again once activation is successful. Yeah. Yeah. It's open. Okay.","start_word":80,"end_word":141,"sentiment":"neutral","sentiment_score":0.14052696526050568},{"text":"Thank you. Bye for now.","start_word":142,"end_word":146,"sentiment":"positive","sentiment_score":0.4012349247932434},{"text":"Yeah.","start_word":147,"end_word":147,"sentiment":"neutral","sentiment_score":0.2372267246246338},{"text":"Thanks.","start_word":148,"end_word":148,"sentiment":"positive","sentiment_score":0.3911135494709015}],"average":{"sentiment":"neutral","sentiment_score":0.13221322695414223}}}}