{"metadata":{"transaction_key":"deprecated","request_id":"2e696838-9027-4528-927b-8c5263716dfd","sha256":"ecbef917ab44436dbdbfd4cb0a164a9717cf9d0dcf9f64cdc33febe4f82f5032","created":"2026-02-25T00:08:30.202Z","duration":82.43993,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":358,"output_tokens":48},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":426,"output_tokens":426},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":426,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"Good morning, Kim. This is Veronica from ICU Financial. How are you? Yeah. No. No. No. That is okay. I could do 05:30 tonight. Would that work? Yes? Are you sure? If not, we can always do next week if it's more convenient for you in the morning. Because I could do otherwise Wednesday morning next week. I'm pretty free from AM. Or ten. Yep. Yeah. That's perfect. So that is no. That's okay. That's okay. And, also, my apologies for not getting back to you. I did have another appointment scheduled. I just rescheduled, and I was like, perfect. I'll call Kim and see if she's free. No. That is not okay. Yeah. So that's okay. That is all okay in next Wednesday, the fourth at ten AM. Yeah. Perfect. Thank you. Bye bye.","confidence":0.9954487,"words":[{"word":"good","start":1.8399999,"end":2.1599998,"confidence":0.9983637,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.3032643795013428},{"word":"morning","start":2.1599998,"end":2.48,"confidence":0.99615467,"punctuated_word":"morning,","sentiment":"positive","sentiment_score":0.36416056752204895},{"word":"kim","start":2.48,"end":2.8,"confidence":0.9869054,"punctuated_word":"Kim.","sentiment":"positive","sentiment_score":0.40299755334854126},{"word":"this","start":2.8,"end":2.96,"confidence":0.99992573,"punctuated_word":"This","sentiment":"positive","sentiment_score":0.4001730978488922},{"word":"is","start":2.96,"end":3.12,"confidence":0.99882776,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.3664011359214782},{"word":"veronica","start":3.12,"end":3.52,"confidence":0.45854032,"punctuated_word":"Veronica","sentiment":"positive","sentiment_score":0.3514659106731415},{"word":"from","start":3.52,"end":3.76,"confidence":0.9983897,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.29521945118904114},{"word":"icu","start":3.76,"end":4.16,"confidence":0.93317306,"punctuated_word":"ICU","sentiment":"neutral","sentiment_score":0.25838425755500793},{"word":"financial","start":4.16,"end":4.66,"confidence":0.99099135,"punctuated_word":"Financial.","sentiment":"neutral","sentiment_score":0.3092343509197235},{"word":"how","start":4.7999997,"end":4.96,"confidence":0.99995375,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.31073158979415894},{"word":"are","start":4.96,"end":5.12,"confidence":0.9999478,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.2521820366382599},{"word":"you","start":5.12,"end":5.62,"confidence":0.9999056,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.24838025867938995},{"word":"yeah","start":15.8949995,"end":16.395,"confidence":0.8878616,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.033736452460289},{"word":"no","start":17.574999,"end":17.814999,"confidence":0.9954487,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.08717937767505646},{"word":"no","start":17.814999,"end":17.975,"confidence":0.9995303,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.0999646931886673},{"word":"no","start":17.975,"end":18.135,"confidence":0.9992522,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.10098479688167572},{"word":"that","start":18.135,"end":18.375,"confidence":0.9954367,"punctuated_word":"That","sentiment":"neutral","sentiment_score":-0.05797271803021431},{"word":"is","start":18.375,"end":18.615,"confidence":0.9999356,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.028741132467985153},{"word":"okay","start":18.615,"end":19.115,"confidence":0.9997794,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":-0.017322681844234467},{"word":"i","start":21.494999,"end":21.895,"confidence":0.7602839,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.013097111135721208},{"word":"could","start":21.895,"end":22.395,"confidence":0.9995177,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.023114603012800217},{"word":"do","start":22.455,"end":22.955,"confidence":0.99234396,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.021028371527791023},{"word":"05:30","start":23.574999,"end":24.375,"confidence":0.9993614,"punctuated_word":"05:30","sentiment":"neutral","sentiment_score":0.02287987619638443},{"word":"tonight","start":24.375,"end":24.875,"confidence":0.99574625,"punctuated_word":"tonight.","sentiment":"neutral","sentiment_score":0.009556924924254416},{"word":"would","start":25.255,"end":25.494999,"confidence":0.9210361,"punctuated_word":"Would","sentiment":"neutral","sentiment_score":0.017830651253461838},{"word":"that","start":25.494999,"end":25.735,"confidence":0.9999608,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.01762128621339798},{"word":"work","start":25.735,"end":26.235,"confidence":0.999624,"punctuated_word":"work?","sentiment":"neutral","sentiment_score":0.02370748668909073},{"word":"yes","start":31.414999,"end":31.71,"confidence":0.7675298,"punctuated_word":"Yes?","sentiment":"neutral","sentiment_score":0.029961442574858665},{"word":"are","start":32.19,"end":32.35,"confidence":0.9284764,"punctuated_word":"Are","sentiment":"neutral","sentiment_score":0.03717659413814545},{"word":"you","start":32.35,"end":32.51,"confidence":0.9997905,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04239106550812721},{"word":"sure","start":32.51,"end":32.75,"confidence":0.773504,"punctuated_word":"sure?","sentiment":"neutral","sentiment_score":0.041973453015089035},{"word":"if","start":32.75,"end":32.91,"confidence":0.8386761,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.025980768725275993},{"word":"not","start":32.91,"end":33.149998,"confidence":0.9932562,"punctuated_word":"not,","sentiment":"neutral","sentiment_score":0.02649013325572014},{"word":"we","start":33.149998,"end":33.309998,"confidence":0.994962,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.035123422741889954},{"word":"can","start":33.309998,"end":33.469997,"confidence":0.9994506,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.05751032009720802},{"word":"always","start":33.469997,"end":33.79,"confidence":0.9996619,"punctuated_word":"always","sentiment":"neutral","sentiment_score":0.0683174729347229},{"word":"do","start":33.79,"end":34.03,"confidence":0.99873096,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.04546526074409485},{"word":"next","start":34.03,"end":34.27,"confidence":0.9285473,"punctuated_word":"next","sentiment":"neutral","sentiment_score":0.057254157960414886},{"word":"week","start":34.27,"end":34.51,"confidence":0.9998273,"punctuated_word":"week","sentiment":"neutral","sentiment_score":0.04811009764671326},{"word":"if","start":34.51,"end":34.67,"confidence":0.9744634,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.11481794714927672},{"word":"it's","start":34.67,"end":34.829998,"confidence":0.9997027,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.0963171124458313},{"word":"more","start":34.829998,"end":35.07,"confidence":0.9998197,"punctuated_word":"more","sentiment":"neutral","sentiment_score":0.09446871280670166},{"word":"convenient","start":35.07,"end":35.55,"confidence":0.99987876,"punctuated_word":"convenient","sentiment":"neutral","sentiment_score":0.0756302922964096},{"word":"for","start":35.55,"end":35.71,"confidence":0.9988894,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.11903822422027588},{"word":"you","start":35.71,"end":35.87,"confidence":0.9996681,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07694946229457855},{"word":"in","start":35.87,"end":36.03,"confidence":0.9988864,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.08855266869068146},{"word":"the","start":36.03,"end":36.11,"confidence":0.9987043,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08999990671873093},{"word":"morning","start":36.11,"end":36.61,"confidence":0.77112055,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.06569813936948776},{"word":"because","start":39.149998,"end":39.39,"confidence":0.9739275,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":0.05864210426807403},{"word":"i","start":39.39,"end":39.55,"confidence":0.9879589,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.06721837818622589},{"word":"could","start":39.55,"end":39.87,"confidence":0.9917572,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.07442265003919601},{"word":"do","start":39.87,"end":40.11,"confidence":0.9720535,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.06502183526754379},{"word":"otherwise","start":40.11,"end":40.61,"confidence":0.73763204,"punctuated_word":"otherwise","sentiment":"neutral","sentiment_score":0.04989444464445114},{"word":"wednesday","start":40.989998,"end":41.47,"confidence":0.8408542,"punctuated_word":"Wednesday","sentiment":"neutral","sentiment_score":0.055170938372612},{"word":"morning","start":41.47,"end":41.87,"confidence":0.9984854,"punctuated_word":"morning","sentiment":"neutral","sentiment_score":0.04825003445148468},{"word":"next","start":41.87,"end":42.11,"confidence":0.97746164,"punctuated_word":"next","sentiment":"neutral","sentiment_score":0.039254918694496155},{"word":"week","start":42.11,"end":42.51,"confidence":0.86572623,"punctuated_word":"week.","sentiment":"neutral","sentiment_score":0.04453865066170693},{"word":"i'm","start":42.51,"end":42.67,"confidence":0.99728656,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.13647696375846863},{"word":"pretty","start":42.67,"end":43.07,"confidence":0.9952099,"punctuated_word":"pretty","sentiment":"neutral","sentiment_score":0.1395995020866394},{"word":"free","start":43.07,"end":43.39,"confidence":0.99760205,"punctuated_word":"free","sentiment":"neutral","sentiment_score":0.09878838062286376},{"word":"from","start":43.39,"end":43.89,"confidence":0.992478,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.09422584623098372},{"word":"am","start":46.555,"end":46.995,"confidence":0.6608349,"punctuated_word":"AM.","sentiment":"neutral","sentiment_score":0.043565455824136734},{"word":"or","start":47.434998,"end":47.675,"confidence":0.5597331,"punctuated_word":"Or","sentiment":"neutral","sentiment_score":0.04355708137154579},{"word":"ten","start":47.675,"end":48.175,"confidence":0.9585764,"punctuated_word":"ten.","sentiment":"neutral","sentiment_score":0.05137324333190918},{"word":"yep","start":48.875,"end":49.375,"confidence":0.9088316,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.057065680623054504},{"word":"yeah","start":49.754997,"end":49.995,"confidence":0.84377384,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.15262389183044434},{"word":"that's","start":49.995,"end":50.394997,"confidence":0.99790466,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.2522558867931366},{"word":"perfect","start":50.394997,"end":50.894997,"confidence":0.9976598,"punctuated_word":"perfect.","sentiment":"positive","sentiment_score":0.4915509819984436},{"word":"so","start":50.954998,"end":51.114998,"confidence":0.92367464,"punctuated_word":"So","sentiment":"positive","sentiment_score":0.45947298407554626},{"word":"that","start":51.114998,"end":51.274998,"confidence":0.9955503,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.5547982454299927},{"word":"is","start":51.274998,"end":51.594997,"confidence":0.991833,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.49021175503730774},{"word":"no","start":52.555,"end":52.875,"confidence":0.9984486,"punctuated_word":"no.","sentiment":"neutral","sentiment_score":-0.041938379406929016},{"word":"that's","start":52.875,"end":53.114998,"confidence":0.99822617,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.11014815419912338},{"word":"okay","start":53.114998,"end":53.614998,"confidence":0.99960804,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":-0.10738565027713776},{"word":"that's","start":54.235,"end":54.555,"confidence":0.99815965,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.0023284628987312317},{"word":"okay","start":54.555,"end":54.875,"confidence":0.9955089,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.032524652779102325},{"word":"and","start":54.875,"end":55.035,"confidence":0.89707875,"punctuated_word":"And,","sentiment":"neutral","sentiment_score":-0.02066036686301231},{"word":"also","start":55.035,"end":55.355,"confidence":0.99971855,"punctuated_word":"also,","sentiment":"neutral","sentiment_score":-0.05863150209188461},{"word":"my","start":55.355,"end":55.515,"confidence":0.9990969,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.14798495173454285},{"word":"apologies","start":55.515,"end":55.915,"confidence":0.9973279,"punctuated_word":"apologies","sentiment":"neutral","sentiment_score":-0.2065899670124054},{"word":"for","start":55.915,"end":55.995,"confidence":0.95948166,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.22255510091781616},{"word":"not","start":55.995,"end":56.155,"confidence":0.9961383,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.20126038789749143},{"word":"getting","start":56.155,"end":56.315,"confidence":0.9989477,"punctuated_word":"getting","sentiment":"neutral","sentiment_score":-0.14263464510440826},{"word":"back","start":56.315,"end":56.475,"confidence":0.995475,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.16640101373195648},{"word":"to","start":56.475,"end":56.555,"confidence":0.8877827,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.14210401475429535},{"word":"you","start":56.555,"end":56.73,"confidence":0.8592953,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.09066599607467651},{"word":"i","start":56.73,"end":56.81,"confidence":0.9972767,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.02132563292980194},{"word":"did","start":56.81,"end":56.89,"confidence":0.9918498,"punctuated_word":"did","sentiment":"neutral","sentiment_score":0.013482630252838137},{"word":"have","start":56.89,"end":57.13,"confidence":0.99964213,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.010352589190006256},{"word":"another","start":57.13,"end":57.37,"confidence":0.9994062,"punctuated_word":"another","sentiment":"neutral","sentiment_score":-0.03658483922481537},{"word":"appointment","start":57.37,"end":57.77,"confidence":0.9998369,"punctuated_word":"appointment","sentiment":"neutral","sentiment_score":0.013286098837852478},{"word":"scheduled","start":57.77,"end":58.09,"confidence":0.9376681,"punctuated_word":"scheduled.","sentiment":"neutral","sentiment_score":0.01395190879702568},{"word":"i","start":58.09,"end":58.329998,"confidence":0.9995047,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.007105700671672821},{"word":"just","start":58.329998,"end":58.809998,"confidence":0.67581904,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.004467442631721497},{"word":"rescheduled","start":58.809998,"end":59.309998,"confidence":0.9434942,"punctuated_word":"rescheduled,","sentiment":"neutral","sentiment_score":0.0066004469990730286},{"word":"and","start":59.37,"end":59.53,"confidence":0.99711406,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.04479429870843887},{"word":"i","start":59.53,"end":59.61,"confidence":0.9998161,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.030542030930519104},{"word":"was","start":59.61,"end":59.69,"confidence":0.9999236,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.07140238583087921},{"word":"like","start":59.69,"end":59.93,"confidence":0.96034527,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.0902312844991684},{"word":"perfect","start":59.93,"end":60.329998,"confidence":0.9845627,"punctuated_word":"perfect.","sentiment":"neutral","sentiment_score":0.172480970621109},{"word":"i'll","start":60.329998,"end":60.489998,"confidence":0.99146223,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.05451586842536926},{"word":"call","start":60.489998,"end":60.73,"confidence":0.99591225,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.05246615409851074},{"word":"kim","start":60.73,"end":60.97,"confidence":0.6728219,"punctuated_word":"Kim","sentiment":"neutral","sentiment_score":0.049499496817588806},{"word":"and","start":60.97,"end":61.13,"confidence":0.97373486,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.04303080588579178},{"word":"see","start":61.13,"end":61.37,"confidence":0.99746895,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.03174164891242981},{"word":"if","start":61.37,"end":61.45,"confidence":0.9980171,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.023719295859336853},{"word":"she's","start":61.45,"end":61.77,"confidence":0.9840607,"punctuated_word":"she's","sentiment":"neutral","sentiment_score":0.0069129071198403835},{"word":"free","start":61.77,"end":62.27,"confidence":0.99767005,"punctuated_word":"free.","sentiment":"neutral","sentiment_score":-0.026089537888765335},{"word":"no","start":63.77,"end":64.09,"confidence":0.9155866,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.2068282961845398},{"word":"that","start":64.09,"end":64.33,"confidence":0.9952468,"punctuated_word":"That","sentiment":"neutral","sentiment_score":-0.2742871344089508},{"word":"is","start":64.33,"end":64.57,"confidence":0.62299633,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.3276003897190094},{"word":"not","start":64.57,"end":64.81,"confidence":0.88574946,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.335074782371521},{"word":"okay","start":64.81,"end":65.31,"confidence":0.9990437,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":-0.28633636236190796},{"word":"yeah","start":66.97,"end":67.47,"confidence":0.7815958,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.15756677091121674},{"word":"so","start":68.33,"end":68.83,"confidence":0.56783116,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.07354392111301422},{"word":"that's","start":69.13,"end":69.45,"confidence":0.988809,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.03847171366214752},{"word":"okay","start":69.45,"end":69.95,"confidence":0.9993209,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.004157993942499161},{"word":"that","start":70.01,"end":70.17,"confidence":0.9990023,"punctuated_word":"That","sentiment":"neutral","sentiment_score":0.0953287109732628},{"word":"is","start":70.17,"end":70.33,"confidence":0.99942625,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.08299973607063293},{"word":"all","start":70.33,"end":70.57,"confidence":0.9963643,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.11251028627157213},{"word":"okay","start":70.57,"end":70.875,"confidence":0.2106644,"punctuated_word":"okay","sentiment":"neutral","sentiment_score":0.08110561221837997},{"word":"in","start":70.955,"end":71.115,"confidence":0.9813767,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.10583178699016572},{"word":"next","start":71.115,"end":71.355,"confidence":0.9981761,"punctuated_word":"next","sentiment":"neutral","sentiment_score":0.09366028010845184},{"word":"wednesday","start":71.355,"end":71.835,"confidence":0.8241222,"punctuated_word":"Wednesday,","sentiment":"neutral","sentiment_score":0.07433949410915375},{"word":"the","start":71.835,"end":72.075,"confidence":0.99955505,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06332013010978699},{"word":"fourth","start":72.075,"end":72.575,"confidence":0.9984402,"punctuated_word":"fourth","sentiment":"neutral","sentiment_score":0.09177618473768234},{"word":"at","start":72.635,"end":72.875,"confidence":0.64661866,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.047668784856796265},{"word":"ten","start":72.875,"end":73.195,"confidence":0.99975497,"punctuated_word":"ten","sentiment":"neutral","sentiment_score":0.042693134397268295},{"word":"am","start":73.195,"end":73.695,"confidence":0.9852279,"punctuated_word":"AM.","sentiment":"neutral","sentiment_score":0.04201015830039978},{"word":"yeah","start":74.795,"end":75.295,"confidence":0.8852659,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.15538804233074188},{"word":"perfect","start":77.275,"end":77.755,"confidence":0.9450685,"punctuated_word":"Perfect.","sentiment":"positive","sentiment_score":0.5000985860824585},{"word":"thank","start":77.755,"end":78.075,"confidence":0.51426226,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5117907524108887},{"word":"you","start":78.075,"end":78.575,"confidence":0.9841356,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.43144166469573975},{"word":"bye","start":79.675,"end":79.835,"confidence":0.74963075,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.14616960287094116},{"word":"bye","start":79.835,"end":80.335,"confidence":0.77641696,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.0971015989780426}],"paragraphs":{"transcript":"\nGood morning, Kim. This is Veronica from ICU Financial. How are you? Yeah. No.\n\nNo. No. That is okay. I could do 05:30 tonight. Would that work?\n\nYes? Are you sure? If not, we can always do next week if it's more convenient for you in the morning. Because I could do otherwise Wednesday morning next week. I'm pretty free from AM.\n\nOr ten. Yep. Yeah. That's perfect. So that is no.\n\nThat's okay. That's okay. And, also, my apologies for not getting back to you. I did have another appointment scheduled. I just rescheduled, and I was like, perfect.\n\nI'll call Kim and see if she's free. No. That is not okay. Yeah. So that's okay.\n\nThat is all okay in next Wednesday, the fourth at ten AM. Yeah. Perfect. Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Good morning, Kim.","start":1.8399999,"end":2.8,"sentiment":"positive","sentiment_score":0.35680750012397766},{"text":"This is Veronica from ICU Financial.","start":2.8,"end":4.66,"sentiment":"neutral","sentiment_score":0.3301463673512141},{"text":"How are you?","start":4.7999997,"end":5.62,"sentiment":"neutral","sentiment_score":0.2704312950372696},{"text":"Yeah.","start":15.8949995,"end":16.395,"sentiment":"neutral","sentiment_score":0.033736452460289},{"text":"No.","start":17.574999,"end":17.814999,"sentiment":"neutral","sentiment_score":-0.08717937767505646}],"sentiment":"neutral","sentiment_score":0.27208226174116135,"num_words":14,"start":1.8399999,"end":17.814999},{"sentences":[{"text":"No.","start":17.814999,"end":17.975,"sentiment":"neutral","sentiment_score":-0.0999646931886673},{"text":"No.","start":17.975,"end":18.135,"sentiment":"neutral","sentiment_score":-0.10098479688167572},{"text":"That is okay.","start":18.135,"end":19.115,"sentiment":"neutral","sentiment_score":-0.034678844114144645},{"text":"I could do 05:30 tonight.","start":21.494999,"end":24.875,"sentiment":"neutral","sentiment_score":0.01793537735939026},{"text":"Would that work?","start":25.255,"end":26.235,"sentiment":"neutral","sentiment_score":0.019719808051983517}],"sentiment":"neutral","sentiment_score":-0.012011516266144238,"num_words":13,"start":17.814999,"end":26.235},{"sentences":[{"text":"Yes?","start":31.414999,"end":31.71,"sentiment":"neutral","sentiment_score":0.029961442574858665},{"text":"Are you sure?","start":32.19,"end":32.75,"sentiment":"neutral","sentiment_score":0.040513704220453896},{"text":"If not, we can always do next week if it's more convenient for you in the morning.","start":32.75,"end":36.61,"sentiment":"neutral","sentiment_score":0.06974847647635375},{"text":"Because I could do otherwise Wednesday morning next week.","start":39.149998,"end":42.51,"sentiment":"neutral","sentiment_score":0.05582377273175451},{"text":"I'm pretty free from AM.","start":42.51,"end":46.995,"sentiment":"neutral","sentiment_score":0.10253122970461845}],"sentiment":"neutral","sentiment_score":0.0672084788126605,"num_words":35,"start":31.414999,"end":46.995},{"sentences":[{"text":"Or ten.","start":47.434998,"end":48.175,"sentiment":"neutral","sentiment_score":0.047465162351727486},{"text":"Yep.","start":48.875,"end":49.375,"sentiment":"neutral","sentiment_score":0.057065680623054504},{"text":"Yeah.","start":49.754997,"end":49.995,"sentiment":"neutral","sentiment_score":0.15262389183044434},{"text":"That's perfect.","start":49.995,"end":50.894997,"sentiment":"positive","sentiment_score":0.3719034343957901},{"text":"So that is no.","start":50.954998,"end":52.875,"sentiment":"positive","sentiment_score":0.3656361512839794}],"sentiment":"neutral","sentiment_score":0.25109713710844517,"num_words":10,"start":47.434998,"end":52.875},{"sentences":[{"text":"That's okay.","start":52.875,"end":53.614998,"sentiment":"neutral","sentiment_score":-0.10876690223813057},{"text":"That's okay.","start":54.235,"end":54.875,"sentiment":"neutral","sentiment_score":0.01742655783891678},{"text":"And, also, my apologies for not getting back to you.","start":54.875,"end":56.73,"sentiment":"neutral","sentiment_score":-0.13994879461824894},{"text":"I did have another appointment scheduled.","start":56.73,"end":58.09,"sentiment":"neutral","sentiment_score":-0.0011395408461491268},{"text":"I just rescheduled, and I was like, perfect.","start":58.09,"end":60.329998,"sentiment":"neutral","sentiment_score":0.05233620945364237}],"sentiment":"neutral","sentiment_score":-0.04179700730102403,"num_words":28,"start":52.875,"end":60.329998},{"sentences":[{"text":"I'll call Kim and see if she's free.","start":60.329998,"end":62.27,"sentiment":"neutral","sentiment_score":0.029474579903762788},{"text":"No.","start":63.77,"end":64.09,"sentiment":"neutral","sentiment_score":-0.2068282961845398},{"text":"That is not okay.","start":64.09,"end":65.31,"sentiment":"neutral","sentiment_score":-0.3058246672153473},{"text":"Yeah.","start":66.97,"end":67.47,"sentiment":"neutral","sentiment_score":-0.15756677091121674},{"text":"So that's okay.","start":68.33,"end":69.95,"sentiment":"neutral","sentiment_score":-0.03595254694422086}],"sentiment":"neutral","sentiment_score":-0.08586792573880624,"num_words":17,"start":60.329998,"end":69.95},{"sentences":[{"text":"That is all okay in next Wednesday, the fourth at ten AM.","start":70.01,"end":73.695,"sentiment":"neutral","sentiment_score":0.07777035826196273},{"text":"Yeah.","start":74.795,"end":75.295,"sentiment":"neutral","sentiment_score":0.15538804233074188},{"text":"Perfect.","start":77.275,"end":77.755,"sentiment":"positive","sentiment_score":0.5000985860824585},{"text":"Thank you.","start":77.755,"end":78.575,"sentiment":"positive","sentiment_score":0.4716162085533142},{"text":"Bye bye.","start":79.675,"end":80.335,"sentiment":"neutral","sentiment_score":0.12163560092449188}],"sentiment":"neutral","sentiment_score":0.15417969702846474,"num_words":18,"start":70.01,"end":80.335}]}}]},{"alternatives":[{"transcript":"Hello. Ken speaking. Yeah. Good. Thank you. I just sent Madison an email. I'm just at this shop, so I'm about to go in for an appointment. Is there any chance we could make it a bit later today, or is there some time that might suit you? Sorry. Yeah. Let oh, what's what's yeah. 05:30 is fine because I got AUSTAC at 07:30. Yep. No. That'll be fine. Yep. Okay. Yep. Well, let's do ten o'clock next week, if that's alright. Yeah. Oh, that'll be awesome. So sorry about this. Oh, no. Sorry. I'm so eager to do it, but I'm like, it's just been terrible. Yes. 10AM. Awesome. Alright. No worries. I'll talk to you then. Thank you. Cheers. Bye.","confidence":0.99423665,"words":[{"word":"hello","start":0.16,"end":0.48,"confidence":0.7522541,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.048722799867391586},{"word":"ken","start":0.48,"end":0.71999997,"confidence":0.72277623,"punctuated_word":"Ken","sentiment":"neutral","sentiment_score":0.040938083082437515},{"word":"speaking","start":0.71999997,"end":1.22,"confidence":0.997533,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.047506414353847504},{"word":"yeah","start":5.7599998,"end":6.08,"confidence":0.9883123,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.3068394362926483},{"word":"good","start":6.08,"end":6.3199997,"confidence":0.99907845,"punctuated_word":"Good.","sentiment":"positive","sentiment_score":0.5674322843551636},{"word":"thank","start":6.3199997,"end":6.56,"confidence":0.99992514,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6944597959518433},{"word":"you","start":6.56,"end":6.8799996,"confidence":0.99995106,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.5859959125518799},{"word":"i","start":6.8799996,"end":7.04,"confidence":0.9987078,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.2480903267860413},{"word":"just","start":7.04,"end":7.2799997,"confidence":0.9978929,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.24725274741649628},{"word":"sent","start":7.2799997,"end":7.44,"confidence":0.9957391,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":0.19149157404899597},{"word":"madison","start":7.44,"end":7.94,"confidence":0.98438096,"punctuated_word":"Madison","sentiment":"neutral","sentiment_score":0.20731616020202637},{"word":"an","start":8.0,"end":8.16,"confidence":0.6552399,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.1810123473405838},{"word":"email","start":8.16,"end":8.66,"confidence":0.99792445,"punctuated_word":"email.","sentiment":"neutral","sentiment_score":0.17437802255153656},{"word":"i'm","start":8.8,"end":8.96,"confidence":0.99840343,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.102273128926754},{"word":"just","start":8.96,"end":9.2,"confidence":0.99959916,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.12602931261062622},{"word":"at","start":9.2,"end":9.36,"confidence":0.9790748,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.11733390390872955},{"word":"this","start":9.36,"end":9.5199995,"confidence":0.49259272,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.1630920022726059},{"word":"shop","start":9.5199995,"end":9.76,"confidence":0.80606747,"punctuated_word":"shop,","sentiment":"neutral","sentiment_score":0.1158701628446579},{"word":"so","start":9.76,"end":9.84,"confidence":0.97443604,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.12021903693675996},{"word":"i'm","start":9.84,"end":10.0,"confidence":0.9980339,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.10272043943405151},{"word":"about","start":10.0,"end":10.16,"confidence":0.9877609,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.14165803790092468},{"word":"to","start":10.16,"end":10.32,"confidence":0.9883603,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.10692211985588074},{"word":"go","start":10.32,"end":10.48,"confidence":0.96686316,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.0995933711528778},{"word":"in","start":10.48,"end":10.639999,"confidence":0.9925875,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.1312895268201828},{"word":"for","start":10.639999,"end":10.8,"confidence":0.9950884,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.13423548638820648},{"word":"an","start":10.8,"end":10.96,"confidence":0.99968135,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.1545243114233017},{"word":"appointment","start":10.96,"end":11.44,"confidence":0.9997914,"punctuated_word":"appointment.","sentiment":"neutral","sentiment_score":0.1135946959257126},{"word":"is","start":11.44,"end":11.599999,"confidence":0.9999027,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.06495751440525055},{"word":"there","start":11.599999,"end":11.84,"confidence":0.9996667,"punctuated_word":"there","sentiment":"neutral","sentiment_score":0.06530120968818665},{"word":"any","start":11.84,"end":12.0,"confidence":0.9997074,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.0642312690615654},{"word":"chance","start":12.0,"end":12.32,"confidence":0.9958547,"punctuated_word":"chance","sentiment":"neutral","sentiment_score":0.062297288328409195},{"word":"we","start":12.32,"end":12.48,"confidence":0.9976151,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.08130893111228943},{"word":"could","start":12.48,"end":12.639999,"confidence":0.999313,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.08776642382144928},{"word":"make","start":12.639999,"end":12.88,"confidence":0.9998419,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.0809699222445488},{"word":"it","start":12.88,"end":12.96,"confidence":0.9993032,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.08640675246715546},{"word":"a","start":12.96,"end":13.04,"confidence":0.9996551,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.07972061634063721},{"word":"bit","start":13.04,"end":13.2,"confidence":0.9996302,"punctuated_word":"bit","sentiment":"neutral","sentiment_score":0.07222519814968109},{"word":"later","start":13.2,"end":13.599999,"confidence":0.99961495,"punctuated_word":"later","sentiment":"neutral","sentiment_score":0.07789750397205353},{"word":"today","start":13.599999,"end":14.0,"confidence":0.85080445,"punctuated_word":"today,","sentiment":"neutral","sentiment_score":0.07779134809970856},{"word":"or","start":14.0,"end":14.24,"confidence":0.999668,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.04303276538848877},{"word":"is","start":14.24,"end":14.4,"confidence":0.9874499,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.034395016729831696},{"word":"there","start":14.4,"end":14.639999,"confidence":0.9911534,"punctuated_word":"there","sentiment":"neutral","sentiment_score":0.04108889400959015},{"word":"some","start":14.639999,"end":15.135,"confidence":0.9935318,"punctuated_word":"some","sentiment":"neutral","sentiment_score":0.036619849503040314},{"word":"time","start":15.455,"end":15.615,"confidence":0.50130105,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.03345784172415733},{"word":"that","start":15.615,"end":15.8550005,"confidence":0.99423665,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.037238311022520065},{"word":"might","start":15.8550005,"end":16.175,"confidence":0.99093455,"punctuated_word":"might","sentiment":"neutral","sentiment_score":0.05863581970334053},{"word":"suit","start":16.175,"end":16.495,"confidence":0.9868477,"punctuated_word":"suit","sentiment":"neutral","sentiment_score":0.020959388464689255},{"word":"you","start":16.495,"end":16.655,"confidence":0.9938159,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.026691948994994164},{"word":"sorry","start":16.655,"end":17.155,"confidence":0.999035,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.038799963891506195},{"word":"yeah","start":25.295,"end":25.535,"confidence":0.988065,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.02126765064895153},{"word":"let","start":25.535,"end":25.775,"confidence":0.8219932,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.02004992589354515},{"word":"oh","start":26.175,"end":26.415,"confidence":0.75477886,"punctuated_word":"oh,","sentiment":"neutral","sentiment_score":0.03376210480928421},{"word":"what's","start":26.415,"end":26.654999,"confidence":0.9828247,"punctuated_word":"what's","sentiment":"neutral","sentiment_score":0.022976582869887352},{"word":"what's","start":26.654999,"end":26.975,"confidence":0.9408194,"punctuated_word":"what's","sentiment":"neutral","sentiment_score":0.017210762947797775},{"word":"yeah","start":27.135,"end":27.375,"confidence":0.99422693,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.02730351686477661},{"word":"05:30","start":27.375,"end":27.935,"confidence":0.9933209,"punctuated_word":"05:30","sentiment":"neutral","sentiment_score":0.04735702648758888},{"word":"is","start":27.935,"end":28.015,"confidence":0.8150791,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.05143670737743378},{"word":"fine","start":28.015,"end":28.255001,"confidence":0.99965715,"punctuated_word":"fine","sentiment":"neutral","sentiment_score":0.052855681627988815},{"word":"because","start":28.255001,"end":28.494999,"confidence":0.63199896,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.04970729351043701},{"word":"i","start":28.494999,"end":28.575,"confidence":0.9993057,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.044212840497493744},{"word":"got","start":28.575,"end":28.735,"confidence":0.9460599,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.06072179973125458},{"word":"austac","start":28.735,"end":29.215,"confidence":0.4355776,"punctuated_word":"AUSTAC","sentiment":"neutral","sentiment_score":0.05045884847640991},{"word":"at","start":29.215,"end":29.715,"confidence":0.60356885,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.05038769170641899},{"word":"07:30","start":30.08,"end":30.48,"confidence":0.9980769,"punctuated_word":"07:30.","sentiment":"neutral","sentiment_score":0.042834505438804626},{"word":"yep","start":30.48,"end":30.96,"confidence":0.92421234,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.041101738810539246},{"word":"no","start":30.96,"end":31.12,"confidence":0.9921994,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":0.017966311424970627},{"word":"that'll","start":31.12,"end":31.36,"confidence":0.9657122,"punctuated_word":"That'll","sentiment":"neutral","sentiment_score":0.04181991145014763},{"word":"be","start":31.36,"end":31.52,"confidence":0.9981554,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.02902089431881905},{"word":"fine","start":31.52,"end":32.02,"confidence":0.9991289,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.06762508302927017},{"word":"yep","start":32.4,"end":32.9,"confidence":0.84402263,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.045748692005872726},{"word":"okay","start":45.434998,"end":45.915,"confidence":0.79998285,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.09762226045131683},{"word":"yep","start":45.915,"end":46.415,"confidence":0.98215187,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.0562639981508255},{"word":"well","start":46.555,"end":46.795,"confidence":0.98490226,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":0.05163337290287018},{"word":"let's","start":46.795,"end":47.035,"confidence":0.9967445,"punctuated_word":"let's","sentiment":"neutral","sentiment_score":0.05345576256513595},{"word":"do","start":47.035,"end":47.274998,"confidence":0.67361,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.040705107152462006},{"word":"ten","start":47.274998,"end":47.515,"confidence":0.99830663,"punctuated_word":"ten","sentiment":"neutral","sentiment_score":0.05173332989215851},{"word":"o'clock","start":47.515,"end":47.835,"confidence":0.9998679,"punctuated_word":"o'clock","sentiment":"neutral","sentiment_score":0.0503762848675251},{"word":"next","start":47.835,"end":48.155,"confidence":0.99968064,"punctuated_word":"next","sentiment":"neutral","sentiment_score":0.0330764465034008},{"word":"week","start":48.155,"end":48.555,"confidence":0.7818688,"punctuated_word":"week,","sentiment":"neutral","sentiment_score":0.04654247313737869},{"word":"if","start":48.555,"end":48.795,"confidence":0.99637103,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.05101843923330307},{"word":"that's","start":48.795,"end":49.035,"confidence":0.9999656,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.06155350059270859},{"word":"alright","start":49.035,"end":49.535,"confidence":0.87210405,"punctuated_word":"alright.","sentiment":"neutral","sentiment_score":0.11139316856861116},{"word":"yeah","start":49.995,"end":50.495,"confidence":0.94526714,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.2978369891643524},{"word":"oh","start":50.635,"end":50.875,"confidence":0.98508143,"punctuated_word":"Oh,","sentiment":"positive","sentiment_score":0.4161030054092407},{"word":"that'll","start":50.875,"end":51.195,"confidence":0.98962444,"punctuated_word":"that'll","sentiment":"positive","sentiment_score":0.4137646555900574},{"word":"be","start":51.195,"end":51.355,"confidence":0.9992447,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.5144238471984863},{"word":"awesome","start":51.355,"end":51.855,"confidence":0.99936986,"punctuated_word":"awesome.","sentiment":"positive","sentiment_score":0.4246964454650879},{"word":"so","start":52.635,"end":52.954998,"confidence":0.99110425,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.051207948476076126},{"word":"sorry","start":52.954998,"end":53.275,"confidence":0.9962488,"punctuated_word":"sorry","sentiment":"neutral","sentiment_score":-0.19488200545310977},{"word":"about","start":53.275,"end":53.595,"confidence":0.9996915,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.11607014387845992},{"word":"this","start":53.595,"end":54.095,"confidence":0.9995302,"punctuated_word":"this.","sentiment":"neutral","sentiment_score":-0.07767771184444427},{"word":"oh","start":61.68,"end":62.16,"confidence":0.79114586,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.0021891724318265915},{"word":"no","start":62.16,"end":62.66,"confidence":0.91639346,"punctuated_word":"no.","sentiment":"neutral","sentiment_score":-0.1022958606481552},{"word":"sorry","start":62.88,"end":63.38,"confidence":0.9968327,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.11307178437709808},{"word":"i'm","start":64.32,"end":64.56,"confidence":0.99559796,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.289051353931427},{"word":"so","start":64.56,"end":64.88,"confidence":0.9319757,"punctuated_word":"so","sentiment":"negative","sentiment_score":-0.3643169701099396},{"word":"eager","start":64.88,"end":65.2,"confidence":0.98901635,"punctuated_word":"eager","sentiment":"neutral","sentiment_score":-0.2064422518014908},{"word":"to","start":65.2,"end":65.28,"confidence":0.9975389,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.18993611633777616},{"word":"do","start":65.28,"end":65.44,"confidence":0.99890745,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.19731611013412476},{"word":"it","start":65.44,"end":65.6,"confidence":0.95216596,"punctuated_word":"it,","sentiment":"neutral","sentiment_score":-0.19007933139801023},{"word":"but","start":65.6,"end":65.84,"confidence":0.99983263,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.15126319229602814},{"word":"i'm","start":65.84,"end":65.92,"confidence":0.98823124,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.20594708621501925},{"word":"like","start":65.92,"end":66.16,"confidence":0.82491106,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.19357185065746307},{"word":"it's","start":66.16,"end":66.4,"confidence":0.9986931,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.1739262342453003},{"word":"just","start":66.4,"end":66.8,"confidence":0.99892753,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.17003342509269714},{"word":"been","start":66.8,"end":67.2,"confidence":0.80405855,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.13471738994121552},{"word":"terrible","start":67.2,"end":67.7,"confidence":0.99605334,"punctuated_word":"terrible.","sentiment":"neutral","sentiment_score":-0.20251895487308505},{"word":"yes","start":73.115005,"end":73.615005,"confidence":0.6413021,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.0467517226934433},{"word":"10am","start":73.755005,"end":74.475,"confidence":0.8374977,"punctuated_word":"10AM.","sentiment":"neutral","sentiment_score":0.08301753550767899},{"word":"awesome","start":74.475,"end":74.875,"confidence":0.99950254,"punctuated_word":"Awesome.","sentiment":"neutral","sentiment_score":0.2722407579421997},{"word":"alright","start":74.875,"end":75.275,"confidence":0.9992299,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.16500495374202728},{"word":"no","start":75.275,"end":75.435005,"confidence":0.9997633,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.16207005083560944},{"word":"worries","start":75.435005,"end":75.755005,"confidence":0.9997945,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.15225791931152344},{"word":"i'll","start":75.755005,"end":75.915,"confidence":0.9963224,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.15837395191192627},{"word":"talk","start":75.915,"end":76.155,"confidence":0.9998443,"punctuated_word":"talk","sentiment":"neutral","sentiment_score":0.1664653867483139},{"word":"to","start":76.155,"end":76.235,"confidence":0.9941772,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.17997515201568604},{"word":"you","start":76.235,"end":76.395004,"confidence":0.99958915,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.167306050658226},{"word":"then","start":76.395004,"end":76.895004,"confidence":0.9994266,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":0.19324392080307007},{"word":"thank","start":78.075005,"end":78.315,"confidence":0.7377451,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4803552031517029},{"word":"you","start":78.315,"end":78.815,"confidence":0.9998282,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.43674027919769287},{"word":"cheers","start":78.875,"end":79.275,"confidence":0.99929136,"punctuated_word":"Cheers.","sentiment":"positive","sentiment_score":0.3674534261226654},{"word":"bye","start":79.275,"end":79.775,"confidence":0.9985449,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.2067949026823044}],"paragraphs":{"transcript":"\nHello. Ken speaking. Yeah. Good. Thank you.\n\nI just sent Madison an email. I'm just at this shop, so I'm about to go in for an appointment. Is there any chance we could make it a bit later today, or is there some time that might suit you? Sorry. Yeah.\n\nLet oh, what's what's yeah. 05:30 is fine because I got AUSTAC at 07:30. Yep. No. That'll be fine.\n\nYep. Okay. Yep. Well, let's do ten o'clock next week, if that's alright. Yeah.\n\nOh, that'll be awesome. So sorry about this. Oh, no. Sorry. I'm so eager to do it, but I'm like, it's just been terrible.\n\nYes. 10AM. Awesome. Alright. No worries.\n\nI'll talk to you then. Thank you. Cheers. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.16,"end":0.48,"sentiment":"neutral","sentiment_score":0.048722799867391586},{"text":"Ken speaking.","start":0.48,"end":1.22,"sentiment":"neutral","sentiment_score":0.04422224871814251},{"text":"Yeah.","start":5.7599998,"end":6.08,"sentiment":"neutral","sentiment_score":0.3068394362926483},{"text":"Good.","start":6.08,"end":6.3199997,"sentiment":"positive","sentiment_score":0.5674322843551636},{"text":"Thank you.","start":6.3199997,"end":6.8799996,"sentiment":"positive","sentiment_score":0.6402278542518616}],"sentiment":"neutral","sentiment_score":0.3274135323507445,"num_words":7,"start":0.16,"end":6.8799996},{"sentences":[{"text":"I just sent Madison an email.","start":6.8799996,"end":8.66,"sentiment":"neutral","sentiment_score":0.20825686305761337},{"text":"I'm just at this shop, so I'm about to go in for an appointment.","start":8.8,"end":11.44,"sentiment":"neutral","sentiment_score":0.1235253954572337},{"text":"Is there any chance we could make it a bit later today, or is there some time that might suit you?","start":11.44,"end":16.655,"sentiment":"neutral","sentiment_score":0.058713991106266065},{"text":"Sorry.","start":16.655,"end":17.155,"sentiment":"neutral","sentiment_score":-0.038799963891506195},{"text":"Yeah.","start":25.295,"end":25.535,"sentiment":"neutral","sentiment_score":0.02126765064895153}],"sentiment":"neutral","sentiment_score":0.09754321429618569,"num_words":43,"start":6.8799996,"end":25.535},{"sentences":[{"text":"Let oh, what's what's yeah.","start":25.535,"end":27.375,"sentiment":"neutral","sentiment_score":0.02426057867705822},{"text":"05:30 is fine because I got AUSTAC at 07:30.","start":27.375,"end":30.48,"sentiment":"neutral","sentiment_score":0.0499969327615367},{"text":"Yep.","start":30.48,"end":30.96,"sentiment":"neutral","sentiment_score":0.041101738810539246},{"text":"No.","start":30.96,"end":31.12,"sentiment":"neutral","sentiment_score":0.017966311424970627},{"text":"That'll be fine.","start":31.12,"end":32.02,"sentiment":"neutral","sentiment_score":0.04615529626607895}],"sentiment":"neutral","sentiment_score":0.040463643540677274,"num_words":19,"start":25.535,"end":32.02},{"sentences":[{"text":"Yep.","start":32.4,"end":32.9,"sentiment":"neutral","sentiment_score":0.045748692005872726},{"text":"Okay.","start":45.434998,"end":45.915,"sentiment":"neutral","sentiment_score":0.09762226045131683},{"text":"Yep.","start":45.915,"end":46.415,"sentiment":"neutral","sentiment_score":0.0562639981508255},{"text":"Well, let's do ten o'clock next week, if that's alright.","start":46.555,"end":49.535,"sentiment":"neutral","sentiment_score":0.0551487885415554},{"text":"Yeah.","start":49.995,"end":50.495,"sentiment":"neutral","sentiment_score":0.2978369891643524}],"sentiment":"neutral","sentiment_score":0.07492570179913725,"num_words":14,"start":32.4,"end":50.495},{"sentences":[{"text":"Oh, that'll be awesome.","start":50.635,"end":51.855,"sentiment":"positive","sentiment_score":0.4422469884157181},{"text":"So sorry about this.","start":52.635,"end":54.095,"sentiment":"neutral","sentiment_score":-0.10995945241302252},{"text":"Oh, no.","start":61.68,"end":62.66,"sentiment":"neutral","sentiment_score":-0.052242516539990895},{"text":"Sorry.","start":62.88,"end":63.38,"sentiment":"neutral","sentiment_score":-0.11307178437709808},{"text":"I'm so eager to do it, but I'm like, it's just been terrible.","start":64.32,"end":67.7,"sentiment":"neutral","sentiment_score":-0.20531694361796746}],"sentiment":"neutral","sentiment_score":-0.06489695585332811,"num_words":24,"start":50.635,"end":67.7},{"sentences":[{"text":"Yes.","start":73.115005,"end":73.615005,"sentiment":"neutral","sentiment_score":0.0467517226934433},{"text":"10AM.","start":73.755005,"end":74.475,"sentiment":"neutral","sentiment_score":0.08301753550767899},{"text":"Awesome.","start":74.475,"end":74.875,"sentiment":"neutral","sentiment_score":0.2722407579421997},{"text":"Alright.","start":74.875,"end":75.275,"sentiment":"neutral","sentiment_score":0.16500495374202728},{"text":"No worries.","start":75.275,"end":75.755005,"sentiment":"neutral","sentiment_score":0.15716398507356644}],"sentiment":"neutral","sentiment_score":0.14689049000541368,"num_words":6,"start":73.115005,"end":75.755005},{"sentences":[{"text":"I'll talk to you then.","start":75.755005,"end":76.895004,"sentiment":"neutral","sentiment_score":0.17307289242744445},{"text":"Thank you.","start":78.075005,"end":78.815,"sentiment":"positive","sentiment_score":0.4585477411746979},{"text":"Cheers.","start":78.875,"end":79.275,"sentiment":"positive","sentiment_score":0.3674534261226654},{"text":"Bye.","start":79.275,"end":79.775,"sentiment":"neutral","sentiment_score":0.2067949026823044}],"sentiment":"neutral","sentiment_score":0.26185647481017643,"num_words":9,"start":75.755005,"end":79.775}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. Ken speaking.\n\nChannel 0: Good morning, Kim. This is Veronica from ICU Financial. How are you?\n\nChannel 1: Yeah. Good. Thank you. I just sent Madison an email. I'm just at this shop, so I'm about to go in for an appointment.\n\nIs there any chance we could make it a bit later today, or is there some time that might\n\nChannel 0: Yeah.\n\nChannel 1: suit you? Sorry.\n\nChannel 0: No. No. No. That is okay. I could do 05:30 tonight.\n\nWould\n\nChannel 1: Yeah.\n\nChannel 0: that\n\nChannel 1: Let\n\nChannel 0: work?\n\nChannel 1: oh, what's what's yeah. 05:30 is fine because I got AUSTAC at 07:30. Yep. No. That'll be\n\nChannel 0: Yes?\n\nChannel 1: fine.\n\nChannel 0: Are you\n\nChannel 1: Yep.\n\nChannel 0: sure? If not, we can always do next week if it's more convenient for you in the morning. Because I could do otherwise Wednesday morning next week. I'm pretty free from\n\nChannel 1: Okay. Yep. Well,\n\nChannel 0: AM.\n\nChannel 1: let's do ten\n\nChannel 0: Or\n\nChannel 1: o'clock\n\nChannel 0: ten.\n\nChannel 1: next week, if that's\n\nChannel 0: Yep.\n\nChannel 1: alright.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: That's perfect.\n\nChannel 1: Oh, that'll\n\nChannel 0: So that\n\nChannel 1: be\n\nChannel 0: is\n\nChannel 1: awesome.\n\nChannel 0: no.\n\nChannel 1: So\n\nChannel 0: That's\n\nChannel 1: sorry\n\nChannel 0: okay.\n\nChannel 1: about this.\n\nChannel 0: That's okay. And, also, my apologies for not getting back to you. I did have another appointment scheduled. I just rescheduled, and I was like, perfect. I'll call Kim and see if she's\n\nChannel 1: Oh,\n\nChannel 0: free.\n\nChannel 1: no. Sorry.\n\nChannel 0: No. That\n\nChannel 1: I'm\n\nChannel 0: is\n\nChannel 1: so\n\nChannel 0: not okay.\n\nChannel 1: eager to do it, but I'm like, it's just been\n\nChannel 0: Yeah.\n\nChannel 1: terrible.\n\nChannel 0: So that's okay. That is all okay in next Wednesday, the fourth at ten\n\nChannel 1: Yes.\n\nChannel 0: AM.\n\nChannel 1: 10AM. Awesome.\n\nChannel 0: Yeah.\n\nChannel 1: Alright. No worries. I'll talk to you then.\n\nChannel 0: Perfect. Thank you.\n\nChannel 1: Thank you. Cheers. Bye.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.16,"end":0.48,"sentiment":"neutral","sentiment_score":0.048722799867391586},{"text":"Ken speaking.","start":0.48,"end":1.22,"sentiment":"neutral","sentiment_score":0.04422224871814251}],"sentiment":"neutral","sentiment_score":0.04572243243455887,"channel":1,"num_words":3,"start":0.16,"end":1.22},{"sentences":[{"text":"Good morning, Kim.","start":1.8399999,"end":2.8,"sentiment":"positive","sentiment_score":0.35680750012397766},{"text":"This is Veronica from ICU Financial.","start":2.8,"end":4.66,"sentiment":"neutral","sentiment_score":0.3301463673512141},{"text":"How are you?","start":4.7999997,"end":5.62,"sentiment":"neutral","sentiment_score":0.2704312950372696}],"sentiment":"neutral","sentiment_score":0.32188288246591884,"channel":0,"num_words":12,"start":1.8399999,"end":5.62},{"sentences":[{"text":"Yeah.","start":5.7599998,"end":6.08,"sentiment":"neutral","sentiment_score":0.3068394362926483},{"text":"Good.","start":6.08,"end":6.3199997,"sentiment":"positive","sentiment_score":0.5674322843551636},{"text":"Thank you.","start":6.3199997,"end":6.8799996,"sentiment":"positive","sentiment_score":0.6402278542518616},{"text":"I just sent Madison an email.","start":6.8799996,"end":8.66,"sentiment":"neutral","sentiment_score":0.20825686305761337},{"text":"I'm just at this shop, so I'm about to go in for an appointment.","start":8.8,"end":11.44,"sentiment":"neutral","sentiment_score":0.1235253954572337}],"sentiment":"neutral","sentiment_score":0.2139010059957703,"channel":1,"num_words":24,"start":5.7599998,"end":11.44},{"sentences":[{"text":"Is there any chance we could make it a bit later today, or is there some time that might","start":11.44,"end":16.175,"sentiment":"neutral","sentiment_score":0.06238644609325811}],"sentiment":"neutral","sentiment_score":0.06238644609325811,"channel":1,"num_words":19,"start":11.44,"end":16.175},{"sentences":[{"text":"Yeah.","start":15.8949995,"end":16.395,"sentiment":"neutral","sentiment_score":0.033736452460289}],"sentiment":"neutral","sentiment_score":0.033736452460289,"channel":0,"num_words":1,"start":15.8949995,"end":16.395},{"sentences":[{"text":"suit you?","start":16.175,"end":16.655,"sentiment":"neutral","sentiment_score":0.02382566872984171},{"text":"Sorry.","start":16.655,"end":17.155,"sentiment":"neutral","sentiment_score":-0.038799963891506195}],"sentiment":"neutral","sentiment_score":0.0029504578560590744,"channel":1,"num_words":3,"start":16.175,"end":17.155},{"sentences":[{"text":"No.","start":17.574999,"end":17.814999,"sentiment":"neutral","sentiment_score":-0.08717937767505646},{"text":"No.","start":17.814999,"end":17.975,"sentiment":"neutral","sentiment_score":-0.0999646931886673},{"text":"No.","start":17.975,"end":18.135,"sentiment":"neutral","sentiment_score":-0.10098479688167572},{"text":"That is okay.","start":18.135,"end":19.115,"sentiment":"neutral","sentiment_score":-0.034678844114144645},{"text":"I could do 05:30 tonight.","start":21.494999,"end":24.875,"sentiment":"neutral","sentiment_score":0.01793537735939026}],"sentiment":"neutral","sentiment_score":-0.027498955753716556,"channel":0,"num_words":11,"start":17.574999,"end":24.875},{"sentences":[{"text":"Would","start":25.255,"end":25.494999,"sentiment":"neutral","sentiment_score":0.017830651253461838}],"sentiment":"neutral","sentiment_score":0.017830651253461838,"channel":0,"num_words":1,"start":25.255,"end":25.494999},{"sentences":[{"text":"Yeah.","start":25.295,"end":25.535,"sentiment":"neutral","sentiment_score":0.02126765064895153}],"sentiment":"neutral","sentiment_score":0.02126765064895153,"channel":1,"num_words":1,"start":25.295,"end":25.535},{"sentences":[{"text":"that","start":25.494999,"end":25.735,"sentiment":"neutral","sentiment_score":0.01762128621339798}],"sentiment":"neutral","sentiment_score":0.01762128621339798,"channel":0,"num_words":1,"start":25.494999,"end":25.735},{"sentences":[{"text":"Let","start":25.535,"end":25.775,"sentiment":"neutral","sentiment_score":0.02004992589354515}],"sentiment":"neutral","sentiment_score":0.02004992589354515,"channel":1,"num_words":1,"start":25.535,"end":25.775},{"sentences":[{"text":"work?","start":25.735,"end":26.235,"sentiment":"neutral","sentiment_score":0.02370748668909073}],"sentiment":"neutral","sentiment_score":0.02370748668909073,"channel":0,"num_words":1,"start":25.735,"end":26.235},{"sentences":[{"text":"oh, what's what's yeah.","start":26.175,"end":27.375,"sentiment":"neutral","sentiment_score":0.025313241872936487},{"text":"05:30 is fine because I got AUSTAC at 07:30.","start":27.375,"end":30.48,"sentiment":"neutral","sentiment_score":0.0499969327615367},{"text":"Yep.","start":30.48,"end":30.96,"sentiment":"neutral","sentiment_score":0.041101738810539246},{"text":"No.","start":30.96,"end":31.12,"sentiment":"neutral","sentiment_score":0.017966311424970627},{"text":"That'll be","start":31.12,"end":31.52,"sentiment":"neutral","sentiment_score":0.03542040288448334}],"sentiment":"neutral","sentiment_score":0.040066718726473695,"channel":1,"num_words":17,"start":26.175,"end":31.52},{"sentences":[{"text":"Yes?","start":31.414999,"end":31.71,"sentiment":"neutral","sentiment_score":0.029961442574858665}],"sentiment":"neutral","sentiment_score":0.029961442574858665,"channel":0,"num_words":1,"start":31.414999,"end":31.71},{"sentences":[{"text":"fine.","start":31.52,"end":32.02,"sentiment":"neutral","sentiment_score":0.06762508302927017}],"sentiment":"neutral","sentiment_score":0.06762508302927017,"channel":1,"num_words":1,"start":31.52,"end":32.02},{"sentences":[{"text":"Are you","start":32.19,"end":32.51,"sentiment":"neutral","sentiment_score":0.03978382982313633}],"sentiment":"neutral","sentiment_score":0.03978382982313633,"channel":0,"num_words":2,"start":32.19,"end":32.51},{"sentences":[{"text":"Yep.","start":32.4,"end":32.9,"sentiment":"neutral","sentiment_score":0.045748692005872726}],"sentiment":"neutral","sentiment_score":0.045748692005872726,"channel":1,"num_words":1,"start":32.4,"end":32.9},{"sentences":[{"text":"sure?","start":32.51,"end":32.75,"sentiment":"neutral","sentiment_score":0.041973453015089035},{"text":"If not, we can always do next week if it's more convenient for you in the morning.","start":32.75,"end":36.61,"sentiment":"neutral","sentiment_score":0.06974847647635375},{"text":"Because I could do otherwise Wednesday morning next week.","start":39.149998,"end":42.51,"sentiment":"neutral","sentiment_score":0.05582377273175451},{"text":"I'm pretty free from","start":42.51,"end":43.89,"sentiment":"neutral","sentiment_score":0.11727267317473888}],"sentiment":"neutral","sentiment_score":0.07094200646444675,"channel":0,"num_words":31,"start":32.51,"end":43.89},{"sentences":[{"text":"Okay.","start":45.434998,"end":45.915,"sentiment":"neutral","sentiment_score":0.09762226045131683},{"text":"Yep.","start":45.915,"end":46.415,"sentiment":"neutral","sentiment_score":0.0562639981508255},{"text":"Well,","start":46.555,"end":46.795,"sentiment":"neutral","sentiment_score":0.05163337290287018}],"sentiment":"neutral","sentiment_score":0.06850654383500417,"channel":1,"num_words":3,"start":45.434998,"end":46.795},{"sentences":[{"text":"AM.","start":46.555,"end":46.995,"sentiment":"neutral","sentiment_score":0.043565455824136734}],"sentiment":"neutral","sentiment_score":0.043565455824136734,"channel":0,"num_words":1,"start":46.555,"end":46.995},{"sentences":[{"text":"let's do ten","start":46.795,"end":47.515,"sentiment":"neutral","sentiment_score":0.04863139986991882}],"sentiment":"neutral","sentiment_score":0.04863139986991882,"channel":1,"num_words":3,"start":46.795,"end":47.515},{"sentences":[{"text":"Or","start":47.434998,"end":47.675,"sentiment":"neutral","sentiment_score":0.04355708137154579}],"sentiment":"neutral","sentiment_score":0.04355708137154579,"channel":0,"num_words":1,"start":47.434998,"end":47.675},{"sentences":[{"text":"o'clock","start":47.515,"end":47.835,"sentiment":"neutral","sentiment_score":0.0503762848675251}],"sentiment":"neutral","sentiment_score":0.0503762848675251,"channel":1,"num_words":1,"start":47.515,"end":47.835},{"sentences":[{"text":"ten.","start":47.675,"end":48.175,"sentiment":"neutral","sentiment_score":0.05137324333190918}],"sentiment":"neutral","sentiment_score":0.05137324333190918,"channel":0,"num_words":1,"start":47.675,"end":48.175},{"sentences":[{"text":"next week, if that's","start":47.835,"end":49.035,"sentiment":"neutral","sentiment_score":0.04804771486669779}],"sentiment":"neutral","sentiment_score":0.04804771486669779,"channel":1,"num_words":4,"start":47.835,"end":49.035},{"sentences":[{"text":"Yep.","start":48.875,"end":49.375,"sentiment":"neutral","sentiment_score":0.057065680623054504}],"sentiment":"neutral","sentiment_score":0.057065680623054504,"channel":0,"num_words":1,"start":48.875,"end":49.375},{"sentences":[{"text":"alright.","start":49.035,"end":49.535,"sentiment":"neutral","sentiment_score":0.11139316856861116}],"sentiment":"neutral","sentiment_score":0.11139316856861116,"channel":1,"num_words":1,"start":49.035,"end":49.535},{"sentences":[{"text":"Yeah.","start":49.754997,"end":49.995,"sentiment":"neutral","sentiment_score":0.15262389183044434}],"sentiment":"neutral","sentiment_score":0.15262389183044434,"channel":0,"num_words":1,"start":49.754997,"end":49.995},{"sentences":[{"text":"Yeah.","start":49.995,"end":50.495,"sentiment":"neutral","sentiment_score":0.2978369891643524}],"sentiment":"neutral","sentiment_score":0.2978369891643524,"channel":1,"num_words":1,"start":49.995,"end":50.495},{"sentences":[{"text":"That's perfect.","start":49.995,"end":50.894997,"sentiment":"positive","sentiment_score":0.3719034343957901}],"sentiment":"positive","sentiment_score":0.3719034343957901,"channel":0,"num_words":2,"start":49.995,"end":50.894997},{"sentences":[{"text":"Oh, that'll","start":50.635,"end":51.195,"sentiment":"positive","sentiment_score":0.41493383049964905}],"sentiment":"positive","sentiment_score":0.41493383049964905,"channel":1,"num_words":2,"start":50.635,"end":51.195},{"sentences":[{"text":"So that","start":50.954998,"end":51.274998,"sentiment":"positive","sentiment_score":0.5071356147527695}],"sentiment":"positive","sentiment_score":0.5071356147527695,"channel":0,"num_words":2,"start":50.954998,"end":51.274998},{"sentences":[{"text":"be","start":51.195,"end":51.355,"sentiment":"positive","sentiment_score":0.5144238471984863}],"sentiment":"positive","sentiment_score":0.5144238471984863,"channel":1,"num_words":1,"start":51.195,"end":51.355},{"sentences":[{"text":"is","start":51.274998,"end":51.594997,"sentiment":"positive","sentiment_score":0.49021175503730774}],"sentiment":"positive","sentiment_score":0.49021175503730774,"channel":0,"num_words":1,"start":51.274998,"end":51.594997},{"sentences":[{"text":"awesome.","start":51.355,"end":51.855,"sentiment":"positive","sentiment_score":0.4246964454650879}],"sentiment":"positive","sentiment_score":0.4246964454650879,"channel":1,"num_words":1,"start":51.355,"end":51.855},{"sentences":[{"text":"no.","start":52.555,"end":52.875,"sentiment":"neutral","sentiment_score":-0.041938379406929016}],"sentiment":"neutral","sentiment_score":-0.041938379406929016,"channel":0,"num_words":1,"start":52.555,"end":52.875},{"sentences":[{"text":"So","start":52.635,"end":52.954998,"sentiment":"neutral","sentiment_score":-0.051207948476076126}],"sentiment":"neutral","sentiment_score":-0.051207948476076126,"channel":1,"num_words":1,"start":52.635,"end":52.954998},{"sentences":[{"text":"That's","start":52.875,"end":53.114998,"sentiment":"neutral","sentiment_score":-0.11014815419912338}],"sentiment":"neutral","sentiment_score":-0.11014815419912338,"channel":0,"num_words":1,"start":52.875,"end":53.114998},{"sentences":[{"text":"sorry","start":52.954998,"end":53.275,"sentiment":"neutral","sentiment_score":-0.19488200545310977}],"sentiment":"neutral","sentiment_score":-0.19488200545310977,"channel":1,"num_words":1,"start":52.954998,"end":53.275},{"sentences":[{"text":"okay.","start":53.114998,"end":53.614998,"sentiment":"neutral","sentiment_score":-0.10738565027713776}],"sentiment":"neutral","sentiment_score":-0.10738565027713776,"channel":0,"num_words":1,"start":53.114998,"end":53.614998},{"sentences":[{"text":"about this.","start":53.275,"end":54.095,"sentiment":"neutral","sentiment_score":-0.0968739278614521}],"sentiment":"neutral","sentiment_score":-0.0968739278614521,"channel":1,"num_words":2,"start":53.275,"end":54.095},{"sentences":[{"text":"That's okay.","start":54.235,"end":54.875,"sentiment":"neutral","sentiment_score":0.01742655783891678},{"text":"And, also, my apologies for not getting back to you.","start":54.875,"end":56.73,"sentiment":"neutral","sentiment_score":-0.13994879461824894},{"text":"I did have another appointment scheduled.","start":56.73,"end":58.09,"sentiment":"neutral","sentiment_score":-0.0011395408461491268},{"text":"I just rescheduled, and I was like, perfect.","start":58.09,"end":60.329998,"sentiment":"neutral","sentiment_score":0.05233620945364237},{"text":"I'll call Kim and see if she's","start":60.329998,"end":61.77,"sentiment":"neutral","sentiment_score":0.037412311016981094}],"sentiment":"neutral","sentiment_score":-0.02093624917677406,"channel":0,"num_words":33,"start":54.235,"end":61.77},{"sentences":[{"text":"Oh,","start":61.68,"end":62.16,"sentiment":"neutral","sentiment_score":-0.0021891724318265915}],"sentiment":"neutral","sentiment_score":-0.0021891724318265915,"channel":1,"num_words":1,"start":61.68,"end":62.16},{"sentences":[{"text":"free.","start":61.77,"end":62.27,"sentiment":"neutral","sentiment_score":-0.026089537888765335}],"sentiment":"neutral","sentiment_score":-0.026089537888765335,"channel":0,"num_words":1,"start":61.77,"end":62.27},{"sentences":[{"text":"no.","start":62.16,"end":62.66,"sentiment":"neutral","sentiment_score":-0.1022958606481552},{"text":"Sorry.","start":62.88,"end":63.38,"sentiment":"neutral","sentiment_score":-0.11307178437709808}],"sentiment":"neutral","sentiment_score":-0.10768382251262665,"channel":1,"num_words":2,"start":62.16,"end":63.38},{"sentences":[{"text":"No.","start":63.77,"end":64.09,"sentiment":"neutral","sentiment_score":-0.2068282961845398},{"text":"That","start":64.09,"end":64.33,"sentiment":"neutral","sentiment_score":-0.2742871344089508}],"sentiment":"neutral","sentiment_score":-0.2405577152967453,"channel":0,"num_words":2,"start":63.77,"end":64.33},{"sentences":[{"text":"I'm","start":64.32,"end":64.56,"sentiment":"neutral","sentiment_score":-0.289051353931427}],"sentiment":"neutral","sentiment_score":-0.289051353931427,"channel":1,"num_words":1,"start":64.32,"end":64.56},{"sentences":[{"text":"is","start":64.33,"end":64.57,"sentiment":"neutral","sentiment_score":-0.3276003897190094}],"sentiment":"neutral","sentiment_score":-0.3276003897190094,"channel":0,"num_words":1,"start":64.33,"end":64.57},{"sentences":[{"text":"so","start":64.56,"end":64.88,"sentiment":"negative","sentiment_score":-0.3643169701099396}],"sentiment":"negative","sentiment_score":-0.3643169701099396,"channel":1,"num_words":1,"start":64.56,"end":64.88},{"sentences":[{"text":"not okay.","start":64.57,"end":65.31,"sentiment":"neutral","sentiment_score":-0.3107055723667145}],"sentiment":"neutral","sentiment_score":-0.3107055723667145,"channel":0,"num_words":2,"start":64.57,"end":65.31},{"sentences":[{"text":"eager to do it, but I'm like, it's just been","start":64.88,"end":67.2,"sentiment":"neutral","sentiment_score":-0.18132329881191253}],"sentiment":"neutral","sentiment_score":-0.18132329881191253,"channel":1,"num_words":10,"start":64.88,"end":67.2},{"sentences":[{"text":"Yeah.","start":66.97,"end":67.47,"sentiment":"neutral","sentiment_score":-0.15756677091121674}],"sentiment":"neutral","sentiment_score":-0.15756677091121674,"channel":0,"num_words":1,"start":66.97,"end":67.47},{"sentences":[{"text":"terrible.","start":67.2,"end":67.7,"sentiment":"neutral","sentiment_score":-0.20251895487308505}],"sentiment":"neutral","sentiment_score":-0.20251895487308505,"channel":1,"num_words":1,"start":67.2,"end":67.7},{"sentences":[{"text":"So that's okay.","start":68.33,"end":69.95,"sentiment":"neutral","sentiment_score":-0.03595254694422086},{"text":"That is all okay in next Wednesday, the fourth at ten","start":70.01,"end":73.195,"sentiment":"neutral","sentiment_score":0.08102128553119572}],"sentiment":"neutral","sentiment_score":0.0559554642864636,"channel":0,"num_words":14,"start":68.33,"end":73.195},{"sentences":[{"text":"Yes.","start":73.115005,"end":73.615005,"sentiment":"neutral","sentiment_score":0.0467517226934433}],"sentiment":"neutral","sentiment_score":0.0467517226934433,"channel":1,"num_words":1,"start":73.115005,"end":73.615005},{"sentences":[{"text":"AM.","start":73.195,"end":73.695,"sentiment":"neutral","sentiment_score":0.04201015830039978}],"sentiment":"neutral","sentiment_score":0.04201015830039978,"channel":0,"num_words":1,"start":73.195,"end":73.695},{"sentences":[{"text":"10AM.","start":73.755005,"end":74.475,"sentiment":"neutral","sentiment_score":0.08301753550767899},{"text":"Awesome.","start":74.475,"end":74.875,"sentiment":"neutral","sentiment_score":0.2722407579421997}],"sentiment":"neutral","sentiment_score":0.17762914672493935,"channel":1,"num_words":2,"start":73.755005,"end":74.875},{"sentences":[{"text":"Yeah.","start":74.795,"end":75.295,"sentiment":"neutral","sentiment_score":0.15538804233074188}],"sentiment":"neutral","sentiment_score":0.15538804233074188,"channel":0,"num_words":1,"start":74.795,"end":75.295},{"sentences":[{"text":"Alright.","start":74.875,"end":75.275,"sentiment":"neutral","sentiment_score":0.16500495374202728},{"text":"No worries.","start":75.275,"end":75.755005,"sentiment":"neutral","sentiment_score":0.15716398507356644},{"text":"I'll talk to you then.","start":75.755005,"end":76.895004,"sentiment":"neutral","sentiment_score":0.17307289242744445}],"sentiment":"neutral","sentiment_score":0.1680871732532978,"channel":1,"num_words":8,"start":74.875,"end":76.895004},{"sentences":[{"text":"Perfect.","start":77.275,"end":77.755,"sentiment":"positive","sentiment_score":0.5000985860824585},{"text":"Thank you.","start":77.755,"end":78.575,"sentiment":"positive","sentiment_score":0.4716162085533142}],"sentiment":"positive","sentiment_score":0.4811103343963623,"channel":0,"num_words":3,"start":77.275,"end":78.575},{"sentences":[{"text":"Thank you.","start":78.075005,"end":78.815,"sentiment":"positive","sentiment_score":0.4585477411746979},{"text":"Cheers.","start":78.875,"end":79.275,"sentiment":"positive","sentiment_score":0.3674534261226654},{"text":"Bye.","start":79.275,"end":79.775,"sentiment":"neutral","sentiment_score":0.2067949026823044}],"sentiment":"positive","sentiment_score":0.3728359527885914,"channel":1,"num_words":4,"start":78.075005,"end":79.775},{"sentences":[{"text":"Bye bye.","start":79.675,"end":80.335,"sentiment":"neutral","sentiment_score":0.12163560092449188}],"sentiment":"neutral","sentiment_score":0.12163560092449188,"channel":0,"num_words":2,"start":79.675,"end":80.335}]},"summary":{"result":"success","short":"The customer, Ken, receives a call from Veronica from ICU Financial. Veronica offers Ken a later appointment time for an appointment at a shop and suggests a time for next week. They agree on a time and the call ends with pleasantries."},"intents":{"segments":[{"text":"I just sent Madison an email. I'm just at this shop, so I'm about to go in for an appointment. Is there any chance we could make it a bit later today, or is there some time that might Yeah.","start_word":19,"end_word":58,"intents":[{"intent":"Schedule appointment","confidence_score":0.75811774}]}]},"sentiments":{"segments":[{"text":"Hello. Ken speaking.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.0466793030500412},{"text":"Good morning, Kim.","start_word":3,"end_word":5,"sentiment":"positive","sentiment_score":0.3675161302089691},{"text":"This is Veronica from ICU Financial. How are you? Yeah.","start_word":6,"end_word":15,"sentiment":"neutral","sentiment_score":0.30488771200180054},{"text":"Good. Thank you.","start_word":16,"end_word":18,"sentiment":"positive","sentiment_score":0.600263237953186},{"text":"I just sent Madison an email. I'm just at this shop, so I'm about to go in for an appointment. Is there any chance we could make it a bit later today, or is there some time that might Yeah. suit you? Sorry. No. No. No. That is okay. I could do 05:30 tonight. Would Yeah. that Let work? oh, what's what's yeah. 05:30 is fine because I got AUSTAC at 07:30. Yep. No. That'll be Yes? fine. Are you Yep. sure? If not, we can always do next week if it's more convenient for you in the morning. Because I could do otherwise Wednesday morning next week. I'm pretty free from Okay. Yep. AM. Well, let's do ten Or o'clock ten. next week, if that's Yep. alright. Yeah. That's Yeah.","start_word":19,"end_word":149,"sentiment":"neutral","sentiment_score":0.06352224946022034},{"text":"perfect. Oh, that'll So that be is awesome.","start_word":150,"end_word":157,"sentiment":"positive","sentiment_score":0.4557616710662842},{"text":"no. So That's sorry okay. about this. That's okay. And, also, my apologies for not getting back to you. I did have another appointment scheduled. I just rescheduled, and I was like, perfect. I'll call Kim and see if she's Oh, free. no. Sorry. No. That I'm is so not okay. eager to do it, but I'm like, it's just been Yeah. terrible. So that's okay. That is all okay in next Wednesday, the fourth at ten Yes. AM. 10AM. Awesome. Yeah. Alright. No worries. I'll talk to you then.","start_word":158,"end_word":247,"sentiment":"neutral","sentiment_score":-0.03452211618423462},{"text":"Perfect. Thank you. Thank you. Cheers.","start_word":248,"end_word":253,"sentiment":"positive","sentiment_score":0.4391879737377167},{"text":"Bye. Bye bye.","start_word":254,"end_word":256,"sentiment":"neutral","sentiment_score":0.16247108578681946}],"average":{"sentiment":"neutral","sentiment_score":0.07046653855014855}}}}