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I'm doing good, Ronald. How can I help you? For security or for infrastructure? Okay. I don't manage infrastructure. There's the infrastructure director, head of infrastructure in that company. So it is for them to decide. Yeah. So, look, we just reviewed and we signed up with another company recently. And there was some strategic change in our organization. The leadership team changed. We have a new leadership team. And we made those necessary changes. Unfortunately, I don't have any thing now. For the next three years, we have we have signed a contract with a managed service provider. They take care of all our security stack, including EDR, SOC, vulnerability management, etcetera. So, yep, that's that's where we are at. Thank you. Thanks. 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I'm doing good, Ronald. How can I help you? For security or for infrastructure? Okay.\n\nI don't manage infrastructure. There's the infrastructure director, head of infrastructure in that company. So it is for them to decide. Yeah. So, look, we just reviewed and we signed up with another company recently.\n\nAnd there was some strategic change in our organization. The leadership team changed. We have a new leadership team. And we made those necessary changes. Unfortunately, I don't have any thing now.\n\nFor the next three years, we have we have signed a contract with a managed service provider. They take care of all our security stack, including EDR, SOC, vulnerability management, etcetera. So, yep, that's that's where we are at. Thank you. Thanks.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hello?","start":3.28,"end":3.78,"sentiment":"neutral","sentiment_score":0.029286809265613556},{"text":"I'm doing good, Ronald.","start":13.185,"end":15.665001,"sentiment":"positive","sentiment_score":0.5741947293281555},{"text":"How can I help you?","start":15.665001,"end":16.805,"sentiment":"positive","sentiment_score":0.3401216745376587},{"text":"For security or for infrastructure?","start":51.065,"end":53.885,"sentiment":"neutral","sentiment_score":-0.0021494129672646523},{"text":"Okay.","start":59.38,"end":59.780003,"sentiment":"neutral","sentiment_score":-0.03357590734958649}],"sentiment":"neutral","sentiment_score":0.2488969454425387,"num_words":16,"start":3.28,"end":59.780003},{"sentences":[{"text":"I don't manage infrastructure.","start":59.780003,"end":61.14,"sentiment":"neutral","sentiment_score":-0.11136844009160995},{"text":"There's the infrastructure director, head of infrastructure in that company.","start":61.14,"end":64.520004,"sentiment":"neutral","sentiment_score":-0.07478299885988235},{"text":"So it is for them to decide.","start":64.74,"end":66.28,"sentiment":"neutral","sentiment_score":-0.06683826712625367},{"text":"Yeah.","start":71.51501,"end":71.91501,"sentiment":"neutral","sentiment_score":-0.011291938833892344},{"text":"So, look, we just reviewed and we signed up with another company recently.","start":71.91501,"end":76.255005,"sentiment":"neutral","sentiment_score":-0.003588440756385143}],"sentiment":"neutral","sentiment_score":-0.04911752250045538,"num_words":35,"start":59.780003,"end":76.255005},{"sentences":[{"text":"And there was some strategic change in our organization.","start":77.115005,"end":80.235,"sentiment":"neutral","sentiment_score":-0.026011135015222762},{"text":"The leadership team changed.","start":80.235,"end":81.275,"sentiment":"neutral","sentiment_score":-0.04362770216539502},{"text":"We have a new leadership team.","start":81.275,"end":82.65501,"sentiment":"neutral","sentiment_score":-0.022054219618439674},{"text":"And we made those necessary changes.","start":82.875,"end":84.795006,"sentiment":"neutral","sentiment_score":-0.018103062485655148},{"text":"Unfortunately, I don't have any thing now.","start":84.795006,"end":87.09,"sentiment":"neutral","sentiment_score":-0.3095308989286423}],"sentiment":"neutral","sentiment_score":-0.08800846902886406,"num_words":32,"start":77.115005,"end":87.09},{"sentences":[{"text":"For the next three years, we have we have signed a contract with a managed service provider.","start":87.09,"end":91.35,"sentiment":"neutral","sentiment_score":-0.08224328760715093},{"text":"They take care of all our security stack, including EDR, SOC, vulnerability management, etcetera.","start":91.649994,"end":99.189995,"sentiment":"neutral","sentiment_score":-0.05027473957410881},{"text":"So, yep, that's that's where we are at.","start":99.409996,"end":101.94087,"sentiment":"neutral","sentiment_score":-0.016799298115074635},{"text":"Thank you.","start":101.94087,"end":102.600876,"sentiment":"neutral","sentiment_score":0.2696949243545532},{"text":"Thanks.","start":106.82088,"end":107.22088,"sentiment":"neutral","sentiment_score":0.28421902656555176}],"sentiment":"neutral","sentiment_score":-0.033637327452500664,"num_words":42,"start":87.09,"end":107.22088},{"sentences":[{"text":"Bye.","start":107.22088,"end":107.72088,"sentiment":"neutral","sentiment_score":0.18448835611343384}],"sentiment":"neutral","sentiment_score":0.18448835611343384,"num_words":1,"start":107.22088,"end":107.72088}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Yeah. Good morning. Mahantesh, it's, Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: I'm doing good, Ronald. How can I help you?\n\nChannel 0: Yeah. Mahantesh, I hope you still remember the company because, the last time that we touch base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljeet Singh, to introduce our company and our services. Name of the company again, it's Cloud Solution IT. We are a managed service provider.\n\nWe are also Microsoft sorry?\n\nChannel 1: For security or for infrastructure?\n\nChannel 0: Yes. Infrastructure and security,\n\nChannel 1: Okay. I don't manage infrastructure. There's the infrastructure director, head of infrastructure in that company. So it is\n\nChannel 0: But\n\nChannel 1: for them\n\nChannel 0: how\n\nChannel 1: to decide.\n\nChannel 0: how about for security?\n\nChannel 1: Yeah. So, look, we just reviewed and we signed up with another company recently. And\n\nChannel 0: Yep.\n\nChannel 1: there was some strategic change in our organization. The leadership team changed. We have a new leadership team. And we made\n\nChannel 0: Mhmm.\n\nChannel 1: those necessary changes. Unfortunately, I don't have any thing now. For the next three years, we have we have signed a contract with a managed service provider. They take care of all our security stack, including EDR, SOC, vulnerability\n\nChannel 0: Mhmm.\n\nChannel 1: management, etcetera. So, yep, that's that's where we are at. Thank you.\n\nChannel 0: Alright. Okay. No. No. No worries.\n\nThank you.\n\nChannel 1: Thanks. Bye.\n\nChannel 0: Alright. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":3.28,"end":3.78,"sentiment":"neutral","sentiment_score":0.029286809265613556}],"sentiment":"neutral","sentiment_score":0.029286809265613556,"channel":1,"num_words":1,"start":3.28,"end":3.78},{"sentences":[{"text":"Yeah.","start":5.6,"end":5.92,"sentiment":"neutral","sentiment_score":0.12887443602085114},{"text":"Good morning.","start":5.92,"end":6.66,"sentiment":"positive","sentiment_score":0.362071231007576},{"text":"Mahantesh, it's, Ronald from Cloud Solution IT.","start":7.52,"end":11.54,"sentiment":"neutral","sentiment_score":0.296663156577519},{"text":"How are you doing today?","start":12.16,"end":13.299999,"sentiment":"neutral","sentiment_score":0.3116691648960114}],"sentiment":"neutral","sentiment_score":0.2992003212372462,"channel":0,"num_words":15,"start":5.6,"end":13.299999},{"sentences":[{"text":"I'm doing good, 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representative from Cloud Solution IT calls Mah deposit to introduce their company and services, including managed services and infrastructure. The representative explains that they recently signed a contract with another company and made strategic changes to their organization. The conversation ends with the representative thanking the customer and saying goodbye."},"intents":{"segments":[{"text":"Mahantesh, I hope you still remember the company because, the last time that we touch base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljeet Singh, to introduce our company and our services.","start_word":26,"end_word":76,"intents":[{"intent":"Introduce company and services","confidence_score":0.16928372},{"intent":"Arrange meeting","confidence_score":0.13420399}]},{"text":"For security or for infrastructure? Yes. Infrastructure and security, Okay. I don't manage infrastructure. There's the infrastructure director, head of infrastructure in that company. So it is But for them how to decide. how about for security? Yeah.","start_word":97,"end_word":134,"intents":[{"intent":"Discuss security and infrastructure management","confidence_score":0.011069548}]},{"text":"I don't manage infrastructure. There's the infrastructure director, head of infrastructure in that company. So it is But for them how to decide. how about for security? Yeah.","start_word":107,"end_word":134,"intents":[{"intent":"Resolve security and infrastructure changes","confidence_score":0.00005946129}]},{"text":"For the next three years, we have we have signed a contract with a managed service provider. They take care of all our security stack, including EDR, SOC, vulnerability Mhmm. management, etcetera. So, yep, that's that's where we are at. Thank you.","start_word":182,"end_word":223,"intents":[{"intent":"Sign contract with managed service provider","confidence_score":0.49859402}]}]},"sentiments":{"segments":[{"text":"Hello? Yeah.","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.07908061891794205},{"text":"Good morning.","start_word":2,"end_word":3,"sentiment":"positive","sentiment_score":0.359287828207016},{"text":"Mahantesh, it's, Ronald from Cloud Solution IT. How are you doing today?","start_word":4,"end_word":15,"sentiment":"neutral","sentiment_score":0.30951306223869324},{"text":"I'm doing good, Ronald.","start_word":16,"end_word":19,"sentiment":"positive","sentiment_score":0.5663612484931946},{"text":"How can I help you? Yeah. Mahantesh, I hope you still remember the company because, the last time that we touch base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljeet Singh, to introduce our company and our services. Name of the company again, it's Cloud Solution IT. We are a managed service provider. We are also Microsoft sorry? For security or for infrastructure? Yes. Infrastructure and security, Okay. I don't manage infrastructure. There's the infrastructure director, head of infrastructure in that company. So it is But for them how to decide. how about for security? Yeah. So, look, we just reviewed and we signed up with another company recently. And Yep. there was some strategic change in our organization. The leadership team changed. We have a new leadership team. And we made Mhmm. those necessary changes. Unfortunately, I don't have any thing now. For the next three years, we have we have signed a contract with a managed service provider. They take care of all our security stack, including EDR, SOC, vulnerability Mhmm. management, etcetera. So, yep, that's that's where we are at. Thank you. Alright. Okay. No. No. No worries. Thank you. Thanks. Bye. Alright. Bye bye.","start_word":20,"end_word":236,"sentiment":"neutral","sentiment_score":0.002774946391582489}],"average":{"sentiment":"neutral","sentiment_score":0.037014871580987915}}}}