{"metadata":{"transaction_key":"deprecated","request_id":"01a0c7dd-9d4f-7280-86ee-b25095997ab9","sha256":"79a8d75650e75690bb7de48ec25c0bb1f8eaff8f6ff3b33e2872ef3096e0902c","created":"2026-09-22T06:46:26.203Z","duration":39.959938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":161,"output_tokens":49},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":181,"output_tokens":181},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":181,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"Hey, Lauren. Henry here calling from Tech Taiwan. Hope you're well. Just trying to give you a quick call to see if you guys were looking at AI or what you guys were doing with AI at Robson Civil Projects. Only reason why I'm asking is because we've got a really cool product called manifest AI that I think you guys get a kick out of. I'll send you a quick email, but I'll also try and give you a callback a little bit later on. Hopefully, we can catch up then, and we can go from there. Cheers. Thanks, Lauren. Bye.","confidence":0.99658203,"words":[{"word":"hey","start":10.96,"end":11.28,"confidence":0.92822266,"punctuated_word":"Hey,","sentiment":"neutral","sentiment_score":0.08379867672920227},{"word":"lauren","start":11.28,"end":11.78,"confidence":0.9838867,"punctuated_word":"Lauren.","sentiment":"neutral","sentiment_score":0.07912573218345642},{"word":"henry","start":11.84,"end":12.32,"confidence":0.46289062,"punctuated_word":"Henry","sentiment":"neutral","sentiment_score":0.1337685585021973},{"word":"here","start":12.32,"end":12.559999,"confidence":0.9316406,"punctuated_word":"here","sentiment":"neutral","sentiment_score":0.17821510136127472},{"word":"calling","start":12.559999,"end":13.005,"confidence":0.9892578,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.1349797248840332},{"word":"from","start":13.165,"end":13.325,"confidence":0.98095703,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.19959716498851776},{"word":"tech","start":13.325,"end":13.405,"confidence":0.78564453,"punctuated_word":"Tech","sentiment":"neutral","sentiment_score":0.16258400678634644},{"word":"taiwan","start":13.405,"end":13.905,"confidence":0.76000977,"punctuated_word":"Taiwan.","sentiment":"neutral","sentiment_score":0.17252174019813538},{"word":"hope","start":14.045,"end":14.285,"confidence":0.9667969,"punctuated_word":"Hope","sentiment":"positive","sentiment_score":0.4459975063800812},{"word":"you're","start":14.285,"end":14.525,"confidence":0.99658203,"punctuated_word":"you're","sentiment":"positive","sentiment_score":0.3957369029521942},{"word":"well","start":14.525,"end":15.005,"confidence":0.9975586,"punctuated_word":"well.","sentiment":"neutral","sentiment_score":0.30595487356185913},{"word":"just","start":15.005,"end":15.325,"confidence":0.7739258,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.1206350028514862},{"word":"trying","start":15.325,"end":15.645,"confidence":0.9941406,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":0.08699794858694077},{"word":"to","start":15.645,"end":15.725,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.08622611314058304},{"word":"give","start":15.725,"end":15.885,"confidence":0.9951172,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.0514180064201355},{"word":"you","start":15.885,"end":16.045,"confidence":0.87158203,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06009475886821747},{"word":"a","start":16.045,"end":16.205,"confidence":0.94189453,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.04955686256289482},{"word":"quick","start":16.205,"end":16.445,"confidence":0.99902344,"punctuated_word":"quick","sentiment":"neutral","sentiment_score":0.054789431393146515},{"word":"call","start":16.445,"end":16.685,"confidence":0.99902344,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.0772334635257721},{"word":"to","start":16.685,"end":16.845,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07613548636436462},{"word":"see","start":16.845,"end":17.165,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.06365804374217987},{"word":"if","start":17.165,"end":17.325,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.04047296196222305},{"word":"you","start":17.325,"end":17.485,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04218475520610809},{"word":"guys","start":17.485,"end":17.965,"confidence":1.0,"punctuated_word":"guys","sentiment":"neutral","sentiment_score":0.031877778470516205},{"word":"were","start":17.965,"end":18.285,"confidence":0.99609375,"punctuated_word":"were","sentiment":"neutral","sentiment_score":0.015583835542201996},{"word":"looking","start":18.285,"end":18.605,"confidence":1.0,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":0.08056442439556122},{"word":"at","start":18.605,"end":18.845,"confidence":1.0,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.07593905925750732},{"word":"ai","start":18.845,"end":19.085,"confidence":0.9970703,"punctuated_word":"AI","sentiment":"neutral","sentiment_score":0.08223006129264832},{"word":"or","start":19.085,"end":19.325,"confidence":0.93408203,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.0623597614467144},{"word":"what","start":19.325,"end":19.485,"confidence":1.0,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.043177224695682526},{"word":"you","start":19.485,"end":19.565,"confidence":0.85546875,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.05503145605325699},{"word":"guys","start":19.565,"end":19.725,"confidence":1.0,"punctuated_word":"guys","sentiment":"neutral","sentiment_score":0.03645072132349014},{"word":"were","start":19.725,"end":19.885,"confidence":0.70947266,"punctuated_word":"were","sentiment":"neutral","sentiment_score":0.005760543048381805},{"word":"doing","start":19.885,"end":20.125,"confidence":1.0,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":0.08833183348178864},{"word":"with","start":20.125,"end":20.445,"confidence":0.99316406,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.1102842316031456},{"word":"ai","start":20.445,"end":20.605,"confidence":0.9741211,"punctuated_word":"AI","sentiment":"neutral","sentiment_score":0.1153821349143982},{"word":"at","start":20.605,"end":20.765,"confidence":0.82714844,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.08871560543775558},{"word":"robson","start":20.765,"end":21.244999,"confidence":0.9423828,"punctuated_word":"Robson","sentiment":"neutral","sentiment_score":0.08149871230125427},{"word":"civil","start":21.244999,"end":21.564999,"confidence":0.6977539,"punctuated_word":"Civil","sentiment":"neutral","sentiment_score":0.08080238103866577},{"word":"projects","start":21.564999,"end":22.064999,"confidence":0.96899414,"punctuated_word":"Projects.","sentiment":"neutral","sentiment_score":0.1401691734790802},{"word":"only","start":22.685,"end":22.925,"confidence":0.6557617,"punctuated_word":"Only","sentiment":"neutral","sentiment_score":0.06277400255203247},{"word":"reason","start":22.925,"end":23.165,"confidence":0.9838867,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":0.003957092761993408},{"word":"why","start":23.165,"end":23.244999,"confidence":0.52978516,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.006174251437187195},{"word":"i'm","start":23.244999,"end":23.404999,"confidence":0.98828125,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.09950894117355348},{"word":"asking","start":23.404999,"end":23.724998,"confidence":0.9921875,"punctuated_word":"asking","sentiment":"neutral","sentiment_score":0.12255191802978516},{"word":"is","start":23.724998,"end":23.885,"confidence":0.88134766,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.03974555432796478},{"word":"because","start":23.885,"end":24.125,"confidence":0.9873047,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.13106191158294678},{"word":"we've","start":24.125,"end":24.285,"confidence":0.9758301,"punctuated_word":"we've","sentiment":"neutral","sentiment_score":0.27988219261169434},{"word":"got","start":24.285,"end":24.525,"confidence":0.99902344,"punctuated_word":"got","sentiment":"positive","sentiment_score":0.3450149595737457},{"word":"a","start":24.525,"end":24.685,"confidence":0.99609375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.29996246099472046},{"word":"really","start":24.685,"end":24.925,"confidence":1.0,"punctuated_word":"really","sentiment":"positive","sentiment_score":0.4137866199016571},{"word":"cool","start":24.925,"end":25.085,"confidence":0.99902344,"punctuated_word":"cool","sentiment":"positive","sentiment_score":0.5113943219184875},{"word":"product","start":25.085,"end":25.404999,"confidence":1.0,"punctuated_word":"product","sentiment":"positive","sentiment_score":0.4221680462360382},{"word":"called","start":25.404999,"end":25.645,"confidence":0.9970703,"punctuated_word":"called","sentiment":"positive","sentiment_score":0.37890952825546265},{"word":"manifest","start":25.645,"end":26.145,"confidence":0.5307617,"punctuated_word":"manifest","sentiment":"neutral","sentiment_score":0.2502230405807495},{"word":"ai","start":26.205,"end":26.365,"confidence":0.9404297,"punctuated_word":"AI","sentiment":"positive","sentiment_score":0.4136173129081726},{"word":"that","start":26.365,"end":26.525,"confidence":0.9970703,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.3314744234085083},{"word":"i","start":26.525,"end":26.605,"confidence":0.9941406,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.42657554149627686},{"word":"think","start":26.605,"end":26.925,"confidence":0.95947266,"punctuated_word":"think","sentiment":"positive","sentiment_score":0.34981611371040344},{"word":"you","start":26.925,"end":27.005001,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.17484426498413086},{"word":"guys","start":27.005001,"end":27.325,"confidence":0.99902344,"punctuated_word":"guys","sentiment":"neutral","sentiment_score":0.06585556268692017},{"word":"get","start":27.325,"end":27.564999,"confidence":0.4428711,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.180140882730484},{"word":"a","start":27.564999,"end":27.645,"confidence":0.9873047,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.16400942206382751},{"word":"kick","start":27.645,"end":27.885,"confidence":0.9970703,"punctuated_word":"kick","sentiment":"neutral","sentiment_score":0.08067630231380463},{"word":"out","start":27.885,"end":28.045,"confidence":0.99316406,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.25803107023239136},{"word":"of","start":28.045,"end":28.41,"confidence":0.9975586,"punctuated_word":"of.","sentiment":"neutral","sentiment_score":0.22913631796836853},{"word":"i'll","start":28.97,"end":29.13,"confidence":0.97753906,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.11923453211784364},{"word":"send","start":29.13,"end":29.369999,"confidence":0.99902344,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.08534887433052063},{"word":"you","start":29.369999,"end":29.45,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08160382509231567},{"word":"a","start":29.45,"end":29.61,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.09766799211502077},{"word":"quick","start":29.61,"end":29.85,"confidence":1.0,"punctuated_word":"quick","sentiment":"neutral","sentiment_score":0.06623855233192444},{"word":"email","start":29.85,"end":30.09,"confidence":0.9946289,"punctuated_word":"email,","sentiment":"neutral","sentiment_score":0.06643694639205933},{"word":"but","start":30.09,"end":30.25,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.0580582357943058},{"word":"i'll","start":30.25,"end":30.41,"confidence":0.9975586,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.06209466978907585},{"word":"also","start":30.41,"end":30.65,"confidence":1.0,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.04777157679200173},{"word":"try","start":30.65,"end":30.73,"confidence":1.0,"punctuated_word":"try","sentiment":"neutral","sentiment_score":0.052349742501974106},{"word":"and","start":30.73,"end":30.81,"confidence":0.9716797,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.059549905359745026},{"word":"give","start":30.81,"end":30.97,"confidence":1.0,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.03592623770236969},{"word":"you","start":30.97,"end":31.13,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03266198933124542},{"word":"a","start":31.13,"end":31.21,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.05370807275176048},{"word":"callback","start":31.21,"end":31.61,"confidence":0.9941406,"punctuated_word":"callback","sentiment":"neutral","sentiment_score":0.011821676045656204},{"word":"a","start":31.61,"end":31.69,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.012395832687616348},{"word":"little","start":31.69,"end":31.93,"confidence":1.0,"punctuated_word":"little","sentiment":"neutral","sentiment_score":-0.006660521030426025},{"word":"bit","start":31.93,"end":32.09,"confidence":0.99902344,"punctuated_word":"bit","sentiment":"neutral","sentiment_score":-0.024375736713409424},{"word":"later","start":32.09,"end":32.41,"confidence":1.0,"punctuated_word":"later","sentiment":"neutral","sentiment_score":0.011999718844890594},{"word":"on","start":32.41,"end":32.91,"confidence":0.99902344,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":0.0312807522714138},{"word":"hopefully","start":33.21,"end":33.53,"confidence":0.98535156,"punctuated_word":"Hopefully,","sentiment":"neutral","sentiment_score":0.0797630026936531},{"word":"we","start":33.53,"end":33.77,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.06859026849269867},{"word":"can","start":33.77,"end":33.93,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.08504751324653625},{"word":"catch","start":33.93,"end":34.17,"confidence":1.0,"punctuated_word":"catch","sentiment":"neutral","sentiment_score":0.06923037767410278},{"word":"up","start":34.17,"end":34.33,"confidence":0.99902344,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.038612402975559235},{"word":"then","start":34.33,"end":34.489998,"confidence":0.7277832,"punctuated_word":"then,","sentiment":"neutral","sentiment_score":0.1439543068408966},{"word":"and","start":34.489998,"end":34.73,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.1018960252404213},{"word":"we","start":34.73,"end":34.89,"confidence":0.9448242,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.0890187919139862},{"word":"can","start":34.89,"end":35.05,"confidence":0.9980469,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.11729535460472108},{"word":"go","start":35.05,"end":35.29,"confidence":0.9980469,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.1424836367368698},{"word":"from","start":35.29,"end":35.53,"confidence":0.9560547,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.18528464436531067},{"word":"there","start":35.53,"end":36.03,"confidence":0.99902344,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":0.16732922196388245},{"word":"cheers","start":36.329998,"end":36.65,"confidence":0.9983724,"punctuated_word":"Cheers.","sentiment":"positive","sentiment_score":0.438542366027832},{"word":"thanks","start":36.65,"end":36.97,"confidence":0.99560547,"punctuated_word":"Thanks,","sentiment":"positive","sentiment_score":0.5518152713775635},{"word":"lauren","start":36.97,"end":37.45,"confidence":0.9267578,"punctuated_word":"Lauren.","sentiment":"positive","sentiment_score":0.4332614839076996},{"word":"bye","start":37.45,"end":37.95,"confidence":0.9880371,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.2419596016407013}],"paragraphs":{"transcript":"\nHey, Lauren. Henry here calling from Tech Taiwan. Hope you're well. Just trying to give you a quick call to see if you guys were looking at AI or what you guys were doing with AI at Robson Civil Projects. Only reason why I'm asking is because we've got a really cool product called manifest AI that I think you guys get a kick out of.\n\nI'll send you a quick email, but I'll also try and give you a callback a little bit later on. Hopefully, we can catch up then, and we can go from there. Cheers. Thanks, Lauren. Bye.","paragraphs":[{"sentences":[{"text":"Hey, Lauren.","start":10.96,"end":11.78,"sentiment":"neutral","sentiment_score":0.08146220445632935},{"text":"Henry here calling from Tech Taiwan.","start":11.84,"end":13.905,"sentiment":"neutral","sentiment_score":0.16361104945341745},{"text":"Hope you're well.","start":14.045,"end":15.005,"sentiment":"positive","sentiment_score":0.38256309429804486},{"text":"Just trying to give you a quick call to see if you guys were looking at AI or what you guys were doing with AI at Robson Civil Projects.","start":15.005,"end":22.064999,"sentiment":"neutral","sentiment_score":0.06908833697952073},{"text":"Only reason why I'm asking is because we've got a really cool product called manifest AI that I think you guys get a kick out of.","start":22.685,"end":28.41,"sentiment":"neutral","sentiment_score":0.23188244436795896}],"sentiment":"neutral","sentiment_score":0.1564361411287929,"num_words":66,"start":10.96,"end":28.41},{"sentences":[{"text":"I'll send you a quick email, but I'll also try and give you a callback a little bit later on.","start":28.97,"end":32.91,"sentiment":"neutral","sentiment_score":0.04651606045663357},{"text":"Hopefully, we can catch up then, and we can go from there.","start":33.21,"end":36.03,"sentiment":"neutral","sentiment_score":0.10737546222905318},{"text":"Cheers.","start":36.329998,"end":36.65,"sentiment":"positive","sentiment_score":0.438542366027832},{"text":"Thanks, Lauren.","start":36.65,"end":37.45,"sentiment":"positive","sentiment_score":0.49253837764263153},{"text":"Bye.","start":37.45,"end":37.95,"sentiment":"neutral","sentiment_score":0.2419596016407013}],"sentiment":"neutral","sentiment_score":0.10790015218986405,"num_words":36,"start":28.97,"end":37.95}]}}]},{"alternatives":[{"transcript":"The call has been forwarded to voice mail. The person you are trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","confidence":1.0,"words":[{"word":"the","start":0.16,"end":0.24,"confidence":0.4724121,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.3218362629413605},{"word":"call","start":0.24,"end":0.39999998,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.2630248963832855},{"word":"has","start":0.39999998,"end":0.56,"confidence":1.0,"punctuated_word":"has","sentiment":"neutral","sentiment_score":-0.2851986587047577},{"word":"been","start":0.56,"end":0.88,"confidence":1.0,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.29761749505996704},{"word":"forwarded","start":0.88,"end":1.28,"confidence":1.0,"punctuated_word":"forwarded","sentiment":"neutral","sentiment_score":-0.25793713331222534},{"word":"to","start":1.28,"end":1.52,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.30730947852134705},{"word":"voice","start":1.52,"end":1.8399999,"confidence":0.9951172,"punctuated_word":"voice","sentiment":"negative","sentiment_score":-0.3379448652267456},{"word":"mail","start":1.8399999,"end":2.32,"confidence":1.0,"punctuated_word":"mail.","sentiment":"neutral","sentiment_score":-0.3312152028083801},{"word":"the","start":2.32,"end":2.56,"confidence":1.0,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.3157612979412079},{"word":"person","start":2.56,"end":2.8799999,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":-0.30514079332351685},{"word":"you","start":2.8799999,"end":3.04,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.29199787974357605},{"word":"are","start":3.04,"end":3.1999998,"confidence":0.80322266,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.2517910301685333},{"word":"trying","start":3.1999998,"end":3.4399998,"confidence":1.0,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":-0.27753007411956787},{"word":"to","start":3.4399998,"end":3.6,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2876770794391632},{"word":"reach","start":3.6,"end":3.84,"confidence":1.0,"punctuated_word":"reach","sentiment":"neutral","sentiment_score":-0.31959736347198486},{"word":"is","start":3.84,"end":4.08,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.3771166503429413},{"word":"not","start":4.08,"end":4.24,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.3290892243385315},{"word":"available","start":4.24,"end":4.74,"confidence":0.9995117,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.38657376170158386},{"word":"at","start":5.04,"end":5.2799997,"confidence":1.0,"punctuated_word":"At","sentiment":"neutral","sentiment_score":-0.14151713252067566},{"word":"the","start":5.2799997,"end":5.3599997,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.11412063241004944},{"word":"tone","start":5.3599997,"end":5.8399997,"confidence":0.99902344,"punctuated_word":"tone,","sentiment":"neutral","sentiment_score":-0.09701009094715118},{"word":"please","start":5.8399997,"end":6.16,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.1432923972606659},{"word":"record","start":6.16,"end":6.56,"confidence":1.0,"punctuated_word":"record","sentiment":"neutral","sentiment_score":-0.13629554212093353},{"word":"your","start":6.56,"end":6.72,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.12001409381628036},{"word":"message","start":6.72,"end":7.22,"confidence":1.0,"punctuated_word":"message.","sentiment":"neutral","sentiment_score":-0.1335178017616272},{"word":"when","start":7.44,"end":7.6,"confidence":1.0,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.10728442668914796},{"word":"you","start":7.6,"end":7.7599998,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1199709326028824},{"word":"have","start":7.7599998,"end":7.9199996,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.10242945700883864},{"word":"finished","start":7.9199996,"end":8.4,"confidence":1.0,"punctuated_word":"finished","sentiment":"neutral","sentiment_score":-0.08562558889389038},{"word":"recording","start":8.4,"end":8.88,"confidence":0.99902344,"punctuated_word":"recording,","sentiment":"neutral","sentiment_score":-0.12061826884746552},{"word":"you","start":8.88,"end":9.12,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.14707255363464355},{"word":"may","start":9.12,"end":9.28,"confidence":1.0,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.15423233807086945},{"word":"hang","start":9.28,"end":9.5199995,"confidence":1.0,"punctuated_word":"hang","sentiment":"neutral","sentiment_score":-0.134722962975502},{"word":"up","start":9.5199995,"end":10.0199995,"confidence":0.9995117,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":-0.1513184905052185}],"paragraphs":{"transcript":"\nThe call has been forwarded to voice mail. The person you are trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","paragraphs":[{"sentences":[{"text":"The call has been forwarded to voice mail.","start":0.16,"end":2.32,"sentiment":"neutral","sentiment_score":-0.3002604991197586},{"text":"The person you are trying to reach is not available.","start":2.32,"end":4.74,"sentiment":"neutral","sentiment_score":-0.3142275154590607},{"text":"At the tone, please record your message.","start":5.04,"end":7.22,"sentiment":"neutral","sentiment_score":-0.12653824154819762},{"text":"When you have finished recording, you may hang up.","start":7.44,"end":10.0199995,"sentiment":"neutral","sentiment_score":-0.12480833546982871}],"sentiment":"neutral","sentiment_score":-0.22215887816513286,"num_words":34,"start":0.16,"end":10.0199995}]}}]}],"paragraphs":{"transcript":"\nChannel 1: The call has been forwarded to voice mail. The person you are trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.\n\nChannel 0: Hey, Lauren. Henry here calling from Tech Taiwan. Hope you're well. Just trying to give you a quick call to see if you guys were looking at AI or what you guys were doing with AI at Robson Civil Projects. Only reason why I'm asking is because we've got a really cool product called manifest AI that I think you guys get a kick out of.\n\nI'll send you a quick email, but I'll also try and give you a callback a little bit later on. Hopefully, we can catch up then, and we can go from there. Cheers. Thanks, Lauren. Bye.","paragraphs":[{"sentences":[{"text":"The call has been forwarded to voice mail.","start":0.16,"end":2.32,"sentiment":"neutral","sentiment_score":-0.3002604991197586},{"text":"The person you are trying to reach is not available.","start":2.32,"end":4.74,"sentiment":"neutral","sentiment_score":-0.3142275154590607},{"text":"At the tone, please record your message.","start":5.04,"end":7.22,"sentiment":"neutral","sentiment_score":-0.12653824154819762},{"text":"When you have finished recording, you may hang up.","start":7.44,"end":10.0199995,"sentiment":"neutral","sentiment_score":-0.12480833546982871}],"sentiment":"neutral","sentiment_score":-0.22215887816513286,"channel":1,"num_words":34,"start":0.16,"end":10.0199995},{"sentences":[{"text":"Hey, Lauren.","start":10.96,"end":11.78,"sentiment":"neutral","sentiment_score":0.08146220445632935},{"text":"Henry here calling from Tech Taiwan.","start":11.84,"end":13.905,"sentiment":"neutral","sentiment_score":0.16361104945341745},{"text":"Hope you're well.","start":14.045,"end":15.005,"sentiment":"positive","sentiment_score":0.38256309429804486},{"text":"Just trying to give you a quick call to see if you guys were looking at AI or what you guys were doing with AI at Robson Civil Projects.","start":15.005,"end":22.064999,"sentiment":"neutral","sentiment_score":0.06908833697952073},{"text":"Only reason why I'm asking is because we've got a really cool product called manifest AI that I think you guys get a kick out of.","start":22.685,"end":28.41,"sentiment":"neutral","sentiment_score":0.23188244436795896}],"sentiment":"neutral","sentiment_score":0.1564361411287929,"channel":0,"num_words":66,"start":10.96,"end":28.41},{"sentences":[{"text":"I'll send you a quick email, but I'll also try and give you a callback a little bit later on.","start":28.97,"end":32.91,"sentiment":"neutral","sentiment_score":0.04651606045663357},{"text":"Hopefully, we can catch up then, and we can go from there.","start":33.21,"end":36.03,"sentiment":"neutral","sentiment_score":0.10737546222905318},{"text":"Cheers.","start":36.329998,"end":36.65,"sentiment":"positive","sentiment_score":0.438542366027832},{"text":"Thanks, Lauren.","start":36.65,"end":37.45,"sentiment":"positive","sentiment_score":0.49253837764263153},{"text":"Bye.","start":37.45,"end":37.95,"sentiment":"neutral","sentiment_score":0.2419596016407013}],"sentiment":"neutral","sentiment_score":0.10790015218986405,"channel":0,"num_words":36,"start":28.97,"end":37.95}]},"summary":{"result":"success","short":"The customer's call goes to voicemail and they leave a message for Lauren from Tech Taiwan. Henry explains that they have a product called manifest AI and offers to send a quick email and call back later. They hope to catch up soon."},"intents":{"segments":[{"text":"I'll send you a quick email, but I'll also try and give you a callback a little bit later on. Hopefully, we can catch up then, and we can go from there. Cheers.","start_word":100,"end_word":132,"intents":[{"intent":"Give callback","confidence_score":0.00010598574}]}]},"sentiments":{"segments":[{"text":"The call has been forwarded to voice mail. The person you are trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up. Hey, Lauren. Henry here calling from Tech Taiwan.","start_word":0,"end_word":41,"sentiment":"neutral","sentiment_score":-0.1452222317457199},{"text":"Hope you're well.","start_word":42,"end_word":44,"sentiment":"positive","sentiment_score":0.37418636679649353},{"text":"Just trying to give you a quick call to see if you guys were looking at AI or what you guys were doing with AI at Robson Civil Projects. Only reason why I'm asking is because we've got a really cool product called manifest AI that I think you guys get a kick out of. I'll send you a quick email, but I'll also try and give you a callback a little bit later on. Hopefully, we can catch up then, and we can go from there.","start_word":45,"end_word":131,"sentiment":"neutral","sentiment_score":0.11714227497577669},{"text":"Cheers. Thanks, Lauren.","start_word":132,"end_word":134,"sentiment":"positive","sentiment_score":0.4693972170352936},{"text":"Bye.","start_word":135,"end_word":135,"sentiment":"neutral","sentiment_score":0.3224754333496094}],"average":{"sentiment":"neutral","sentiment_score":0.06731406364651675}}}}