{"metadata":{"transaction_key":"deprecated","request_id":"01a0c16e-b77a-7f93-b477-0ba3e1eb31c3","sha256":"6b050c2e59732e469aa6a0f88e0f132e0729cee04f62ced54d4847207653d9a6","created":"2026-09-21T00:47:34.866Z","duration":33.04794,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":84,"output_tokens":58},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":79,"output_tokens":79},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":79,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Thank you for calling Worldpay for Platforms. Please note your call may be recorded for training or security purposes. If you know the extension of the person you wish to speak to, please dial it now. Otherwise, for sales, please press 2. For client success or account management, please press 3. For general inquiries, please press 4. To hear these options again, please press 5. 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you for calling Worldpay for Platforms. Please note your call may be recorded for training or security purposes. If you know the extension of the person you wish to speak to, please dial it now. Otherwise, for sales, please press 2. For client success or account management, please press 3.\n\nFor general inquiries, please press 4. To hear these options again, please press 5. Thank you.","paragraphs":[{"sentences":[{"text":"Thank you for calling Worldpay for Platforms.","start":0.56,"end":2.58,"sentiment":"positive","sentiment_score":0.6713943651744297},{"text":"Please note your call may be recorded for training or security purposes.","start":2.96,"end":6.42,"sentiment":"neutral","sentiment_score":-0.09972518123686314},{"text":"If you know the extension of the person you wish to speak to, please dial it now.","start":6.96,"end":11.139999,"sentiment":"neutral","sentiment_score":-0.024019289980916417},{"text":"Otherwise, for sales, please press 2.","start":11.5199995,"end":13.94,"sentiment":"neutral","sentiment_score":-0.01660201434666912},{"text":"For client success or account management, please press 3.","start":14.075,"end":17.215,"sentiment":"neutral","sentiment_score":0.07068799518876606}],"sentiment":"neutral","sentiment_score":0.07120216318278336,"num_words":51,"start":0.56,"end":17.215},{"sentences":[{"text":"For general inquiries, please press 4.","start":17.515,"end":19.695,"sentiment":"neutral","sentiment_score":0.03804296006759008},{"text":"To hear these options again, please press 5.","start":19.915,"end":22.414999,"sentiment":"neutral","sentiment_score":0.0809684987179935},{"text":"Thank you.","start":22.715,"end":23.455,"sentiment":"positive","sentiment_score":0.5626004785299301}],"sentiment":"neutral","sentiment_score":0.1250754192005843,"num_words":16,"start":17.515,"end":23.455}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling Worldpay for Platforms. Please note your call may be recorded for training or security purposes. If you know the extension of the person you wish to speak to, please dial it now. Otherwise, for sales, please press 2. For client success or account management, please press 3.\n\nFor general inquiries, please press 4. To hear these options again, please press 5. Thank you.","paragraphs":[{"sentences":[{"text":"Thank you for calling Worldpay for Platforms.","start":0.56,"end":2.58,"sentiment":"positive","sentiment_score":0.6713943651744297},{"text":"Please note your call may be recorded for training or security purposes.","start":2.96,"end":6.42,"sentiment":"neutral","sentiment_score":-0.09972518123686314},{"text":"If you know the extension of the person you wish to speak to, please dial it now.","start":6.96,"end":11.139999,"sentiment":"neutral","sentiment_score":-0.024019289980916417},{"text":"Otherwise, for sales, please press 2.","start":11.5199995,"end":13.94,"sentiment":"neutral","sentiment_score":-0.01660201434666912},{"text":"For client success or account management, please press 3.","start":14.075,"end":17.215,"sentiment":"neutral","sentiment_score":0.07068799518876606}],"sentiment":"neutral","sentiment_score":0.07120216318278336,"channel":1,"num_words":51,"start":0.56,"end":17.215},{"sentences":[{"text":"For general inquiries, please press 4.","start":17.515,"end":19.695,"sentiment":"neutral","sentiment_score":0.03804296006759008},{"text":"To hear these options again, please press 5.","start":19.915,"end":22.414999,"sentiment":"neutral","sentiment_score":0.0809684987179935},{"text":"Thank you.","start":22.715,"end":23.455,"sentiment":"positive","sentiment_score":0.5626004785299301}],"sentiment":"neutral","sentiment_score":0.1250754192005843,"channel":1,"num_words":16,"start":17.515,"end":23.455}]},"summary":{"result":"success","short":"The Worldpay for Platforms representative provides callers with options to direct their call, including specific extension numbers for specific departments. The representative also provides options for general inquiries and general inquiries regarding specific clients or account managers. Callers can access these options by dialing the corresponding numbers."},"intents":{"segments":[{"text":"If you know the extension of the person you wish to speak to, please dial it now. Otherwise, for sales, please press 2. For client success or account management, please press 3. For general inquiries, please press 4. To hear these options again, please press 5. Thank you.","start_word":19,"end_word":66,"intents":[{"intent":"Guide callers","confidence_score":0.78101027}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Worldpay for Platforms.","start_word":0,"end_word":6,"sentiment":"positive","sentiment_score":0.6745213270187378},{"text":"Please note your call may be recorded for training or security purposes. If you know the extension of the person you wish to speak to, please dial it now. Otherwise, for sales, please press 2. For client success or account management, please press 3. For general inquiries, please press 4. To hear these options again, please press 5. Thank you.","start_word":7,"end_word":66,"sentiment":"neutral","sentiment_score":0.02654876932501793}],"average":{"sentiment":"neutral","sentiment_score":0.1085706058936783}}}}