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Good afternoon. I would like to speak with Jeremy Santiago. Jeremy Santiago. Alright.\n\nHe works in the IT department. He works on IT manager. But the last time that I talked to him, I think way back 2024. Yep. Alright.\n\nI got it. Now do you mind me asking, who is the person who replaced them? Ronald from Cloud Solution IT. James Brown. Is he available right now?\n\nYep. That that would be okay. Maybe I'll just try to maybe call him back tomorrow. Would that be okay? Yeah.\n\nOkay. I'll just call him back tomorrow. Have a good day, ma'am. Thank you. 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This call is recorded for quality and training purposes. We will be with you shortly. Good afternoon. Airo Healthcare. This is Paige. With who? Sorry. I'm not familiar with that person. Sorry. Jeremy Santiago. Yeah. And I he he no longer works here anymore is my understanding. May I ask who I'm speaking with? Okay. Our IT person is James Brown. He's not at the moment. I believe he's out at lunch, but I could send him a message and get him to give you a call. If that suits you better. Not a problem. Alright. Thank you. 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Arrow Healthcare. This call is recorded for quality and training purposes. We will be with you shortly. Good afternoon. Airo Healthcare.\n\nThis is Paige. With who? Sorry. I'm not familiar with that person. Sorry.\n\nJeremy Santiago. Yeah. And I he he no longer works here anymore is my understanding. May I ask who I'm speaking with? Okay.\n\nOur IT person is James Brown. He's not at the moment. I believe he's out at lunch, but I could send him a message and get him to give you a call. If that suits you better. Not a problem.\n\nAlright. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Calling Arrow Healthcare.","start":0.24,"end":1.46,"sentiment":"neutral","sentiment_score":0.013069679339726767},{"text":"This call is recorded for quality and training purposes.","start":1.92,"end":4.5,"sentiment":"neutral","sentiment_score":0.01748613299181064},{"text":"We will be with you shortly.","start":5.12,"end":6.5,"sentiment":"neutral","sentiment_score":0.05178303768237432},{"text":"Good afternoon.","start":15.025,"end":15.765,"sentiment":"neutral","sentiment_score":0.21805810928344727},{"text":"Airo Healthcare.","start":15.825,"end":16.465,"sentiment":"neutral","sentiment_score":0.08712274581193924}],"sentiment":"neutral","sentiment_score":0.05080200778320432,"num_words":22,"start":0.24,"end":16.465},{"sentences":[{"text":"This is Paige.","start":16.465,"end":17.365,"sentiment":"neutral","sentiment_score":0.07145216315984726},{"text":"With who?","start":23.345001,"end":23.985,"sentiment":"neutral","sentiment_score":-0.0033945427276194096},{"text":"Sorry.","start":23.985,"end":24.485,"sentiment":"neutral","sentiment_score":-0.0731956735253334},{"text":"I'm not familiar with that person.","start":27.904999,"end":30.66,"sentiment":"neutral","sentiment_score":-0.12129475548863411},{"text":"Sorry.","start":30.66,"end":31.16,"sentiment":"neutral","sentiment_score":-0.06530188769102097}],"sentiment":"neutral","sentiment_score":-0.05066913000952739,"num_words":13,"start":16.465,"end":31.16},{"sentences":[{"text":"Jeremy Santiago.","start":42.1,"end":43.48,"sentiment":"neutral","sentiment_score":-0.024027429521083832},{"text":"Yeah.","start":46.725002,"end":46.965,"sentiment":"neutral","sentiment_score":-0.05065085738897323},{"text":"And I he he no longer works here anymore is my understanding.","start":46.965,"end":50.585,"sentiment":"neutral","sentiment_score":-0.17995215331514677},{"text":"May I ask who I'm speaking with?","start":59.100002,"end":60.8,"sentiment":"neutral","sentiment_score":-0.01885620118784053},{"text":"Okay.","start":64.46,"end":64.96,"sentiment":"neutral","sentiment_score":0.0015355348587036133}],"sentiment":"neutral","sentiment_score":-0.10385171433343836,"num_words":23,"start":42.1,"end":64.96},{"sentences":[{"text":"Our IT person is James Brown.","start":65.340004,"end":67.68,"sentiment":"neutral","sentiment_score":-0.004787222016602755},{"text":"He's not at the moment.","start":72.424995,"end":73.465,"sentiment":"neutral","sentiment_score":-0.15615368485450745},{"text":"I believe he's out at lunch, but I could send him a message and get him to give you a call.","start":73.465,"end":77.564995,"sentiment":"neutral","sentiment_score":-0.07831560536509469},{"text":"If that suits you better.","start":85.784996,"end":87.24,"sentiment":"neutral","sentiment_score":0.09362477511167526},{"text":"Not a problem.","start":90.439995,"end":91.259995,"sentiment":"positive","sentiment_score":0.3477681279182434}],"sentiment":"neutral","sentiment_score":-0.02356728024315089,"num_words":40,"start":65.340004,"end":91.259995},{"sentences":[{"text":"Alright.","start":93.079994,"end":93.479996,"sentiment":"positive","sentiment_score":0.3379809260368347},{"text":"Thank you.","start":93.479996,"end":94.04,"sentiment":"positive","sentiment_score":0.4306473135948181},{"text":"Bye.","start":94.04,"end":94.54,"sentiment":"neutral","sentiment_score":0.2657068371772766}],"sentiment":"positive","sentiment_score":0.3662455976009369,"num_words":4,"start":93.079994,"end":94.54}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Calling Arrow Healthcare. This call is recorded for quality and training purposes. We will be with you shortly. Good afternoon. Airo Healthcare.\n\nThis is Paige.\n\nChannel 0: Yeah. Good afternoon. I would like to speak with Jeremy Santiago.\n\nChannel 1: With who? Sorry.\n\nChannel 0: Jeremy Santiago.\n\nChannel 1: I'm not familiar with that person. Sorry.\n\nChannel 0: Alright. He works in the IT department. He works on IT manager. But the last time that I talked to him, I think way back 2024.\n\nChannel 1: Jeremy Santiago.\n\nChannel 0: Yep.\n\nChannel 1: Yeah. And I he he no longer works here anymore is my understanding.\n\nChannel 0: Alright. I got it. Now do you mind me asking, who is the person who replaced them?\n\nChannel 1: May I ask who I'm speaking with?\n\nChannel 0: Ronald from Cloud Solution IT.\n\nChannel 1: Okay. Our IT person is James Brown.\n\nChannel 0: James Brown. Is he available right now?\n\nChannel 1: He's not at the moment. I believe he's out at lunch, but I could send him a message and get him to give you a call.\n\nChannel 0: Yep. That that would be okay. Maybe I'll just try to maybe call him back tomorrow. Would that be okay?\n\nChannel 1: If that suits you better.\n\nChannel 0: Yeah. Okay. I'll just call him back tomorrow.\n\nChannel 1: Not a problem.\n\nChannel 0: Have a good day, ma'am. Thank you.\n\nChannel 1: Alright. Thank you. Bye.\n\nChannel 0: Alright. Bye bye.","paragraphs":[{"sentences":[{"text":"Calling Arrow Healthcare.","start":0.24,"end":1.46,"sentiment":"neutral","sentiment_score":0.013069679339726767},{"text":"This call is recorded for quality and training purposes.","start":1.92,"end":4.5,"sentiment":"neutral","sentiment_score":0.01748613299181064},{"text":"We will be with you shortly.","start":5.12,"end":6.5,"sentiment":"neutral","sentiment_score":0.05178303768237432},{"text":"Good afternoon.","start":15.025,"end":15.765,"sentiment":"neutral","sentiment_score":0.21805810928344727},{"text":"Airo Healthcare.","start":15.825,"end":16.465,"sentiment":"neutral","sentiment_score":0.08712274581193924}],"sentiment":"neutral","sentiment_score":0.05080200778320432,"channel":1,"num_words":22,"start":0.24,"end":16.465},{"sentences":[{"text":"This is Paige.","start":16.465,"end":17.365,"sentiment":"neutral","sentiment_score":0.07145216315984726}],"sentiment":"neutral","sentiment_score":0.07145216315984726,"channel":1,"num_words":3,"start":16.465,"end":17.365},{"sentences":[{"text":"Yeah.","start":17.965,"end":18.205,"sentiment":"neutral","sentiment_score":0.06806065142154694},{"text":"Good afternoon.","start":18.205,"end":18.945,"sentiment":"neutral","sentiment_score":0.1264728456735611},{"text":"I would like to speak with Jeremy Santiago.","start":19.085,"end":21.585,"sentiment":"neutral","sentiment_score":0.013460296904668212}],"sentiment":"neutral","sentiment_score":0.03897170163691044,"channel":0,"num_words":11,"start":17.965,"end":21.585},{"sentences":[{"text":"With who?","start":23.345001,"end":23.985,"sentiment":"neutral","sentiment_score":-0.0033945427276194096},{"text":"Sorry.","start":23.985,"end":24.485,"sentiment":"neutral","sentiment_score":-0.0731956735253334}],"sentiment":"neutral","sentiment_score":-0.026661586326857407,"channel":1,"num_words":3,"start":23.345001,"end":24.485},{"sentences":[{"text":"Jeremy Santiago.","start":25.244999,"end":26.224998,"sentiment":"neutral","sentiment_score":-0.09390775114297867}],"sentiment":"neutral","sentiment_score":-0.09390775114297867,"channel":0,"num_words":2,"start":25.244999,"end":26.224998},{"sentences":[{"text":"I'm not familiar with that person.","start":27.904999,"end":30.66,"sentiment":"neutral","sentiment_score":-0.12129475548863411},{"text":"Sorry.","start":30.66,"end":31.16,"sentiment":"neutral","sentiment_score":-0.06530188769102097}],"sentiment":"neutral","sentiment_score":-0.11329577437468938,"channel":1,"num_words":7,"start":27.904999,"end":31.16},{"sentences":[{"text":"Alright.","start":31.95,"end":32.45,"sentiment":"neutral","sentiment_score":-0.020378224551677704},{"text":"He works in the IT department.","start":32.75,"end":34.510002,"sentiment":"neutral","sentiment_score":-0.02528213399151961},{"text":"He works on IT manager.","start":34.510002,"end":35.97,"sentiment":"neutral","sentiment_score":-0.0187888752669096},{"text":"But the last time that I talked to him, I think way back 2024.","start":36.510002,"end":40.690002,"sentiment":"neutral","sentiment_score":-0.0420278220304421}],"sentiment":"neutral","sentiment_score":-0.032861727433135875,"channel":0,"num_words":26,"start":31.95,"end":40.690002},{"sentences":[{"text":"Jeremy Santiago.","start":42.1,"end":43.48,"sentiment":"neutral","sentiment_score":-0.024027429521083832}],"sentiment":"neutral","sentiment_score":-0.024027429521083832,"channel":1,"num_words":2,"start":42.1,"end":43.48},{"sentences":[{"text":"Yep.","start":44.510002,"end":45.010002,"sentiment":"neutral","sentiment_score":-0.02736738324165344}],"sentiment":"neutral","sentiment_score":-0.02736738324165344,"channel":0,"num_words":1,"start":44.510002,"end":45.010002},{"sentences":[{"text":"Yeah.","start":46.725002,"end":46.965,"sentiment":"neutral","sentiment_score":-0.05065085738897323},{"text":"And I he he no longer works here anymore is my understanding.","start":46.965,"end":50.585,"sentiment":"neutral","sentiment_score":-0.17995215331514677}],"sentiment":"neutral","sentiment_score":-0.1700058997823642,"channel":1,"num_words":13,"start":46.725002,"end":50.585},{"sentences":[{"text":"Alright.","start":51.765,"end":52.265,"sentiment":"neutral","sentiment_score":-0.02332175523042679},{"text":"I got it.","start":52.645,"end":53.465,"sentiment":"neutral","sentiment_score":-0.027263533944884937},{"text":"Now do you mind me asking, who is the person who replaced them?","start":53.684998,"end":58.105,"sentiment":"neutral","sentiment_score":-0.04333351237269548}],"sentiment":"neutral","sentiment_score":-0.03932047164177194,"channel":0,"num_words":17,"start":51.765,"end":58.105},{"sentences":[{"text":"May I ask who I'm speaking with?","start":59.100002,"end":60.8,"sentiment":"neutral","sentiment_score":-0.01885620118784053}],"sentiment":"neutral","sentiment_score":-0.01885620118784053,"channel":1,"num_words":7,"start":59.100002,"end":60.8},{"sentences":[{"text":"Ronald from Cloud Solution IT.","start":61.45,"end":64.03,"sentiment":"neutral","sentiment_score":0.000931540597230196}],"sentiment":"neutral","sentiment_score":0.000931540597230196,"channel":0,"num_words":5,"start":61.45,"end":64.03},{"sentences":[{"text":"Okay.","start":64.46,"end":64.96,"sentiment":"neutral","sentiment_score":0.0015355348587036133},{"text":"Our IT person is James Brown.","start":65.340004,"end":67.68,"sentiment":"neutral","sentiment_score":-0.004787222016602755}],"sentiment":"neutral","sentiment_score":-0.0038839710344161305,"channel":1,"num_words":7,"start":64.46,"end":67.68},{"sentences":[{"text":"James Brown.","start":68.49,"end":69.39,"sentiment":"neutral","sentiment_score":-0.007488051895052195},{"text":"Is he available right now?","start":70.49,"end":72.03,"sentiment":"neutral","sentiment_score":-0.010832613240927458}],"sentiment":"neutral","sentiment_score":-0.009877024284963096,"channel":0,"num_words":7,"start":68.49,"end":72.03},{"sentences":[{"text":"He's not at the moment.","start":72.424995,"end":73.465,"sentiment":"neutral","sentiment_score":-0.15615368485450745},{"text":"I believe he's out at lunch, but I could send him a message and get him to give you a call.","start":73.465,"end":77.564995,"sentiment":"neutral","sentiment_score":-0.07831560536509469}],"sentiment":"neutral","sentiment_score":-0.09328446680536637,"channel":1,"num_words":26,"start":72.424995,"end":77.564995},{"sentences":[{"text":"Yep.","start":78.545,"end":79.025,"sentiment":"neutral","sentiment_score":0.03772607818245888},{"text":"That that would be okay.","start":79.025,"end":79.905,"sentiment":"neutral","sentiment_score":0.07970690131187438},{"text":"Maybe I'll just try to maybe call him back tomorrow.","start":79.905,"end":83.685,"sentiment":"neutral","sentiment_score":0.045173734053969385},{"text":"Would that be okay?","start":84.065,"end":85.285,"sentiment":"neutral","sentiment_score":0.06847053579986095}],"sentiment":"neutral","sentiment_score":0.05809400342404843,"channel":0,"num_words":20,"start":78.545,"end":85.285},{"sentences":[{"text":"If that suits you better.","start":85.784996,"end":87.24,"sentiment":"neutral","sentiment_score":0.09362477511167526}],"sentiment":"neutral","sentiment_score":0.09362477511167526,"channel":1,"num_words":5,"start":85.784996,"end":87.24},{"sentences":[{"text":"Yeah.","start":87.665,"end":87.825005,"sentiment":"neutral","sentiment_score":0.0990103930234909},{"text":"Okay.","start":87.825005,"end":88.145004,"sentiment":"neutral","sentiment_score":0.12239286303520204},{"text":"I'll just call him back tomorrow.","start":88.145004,"end":89.765,"sentiment":"neutral","sentiment_score":0.12152918552358945}],"sentiment":"neutral","sentiment_score":0.1188222961500287,"channel":0,"num_words":8,"start":87.665,"end":89.765},{"sentences":[{"text":"Not a problem.","start":90.439995,"end":91.259995,"sentiment":"positive","sentiment_score":0.3477681279182434}],"sentiment":"positive","sentiment_score":0.3477681279182434,"channel":1,"num_words":3,"start":90.439995,"end":91.259995},{"sentences":[{"text":"Have a good day, ma'am.","start":91.68887,"end":92.728874,"sentiment":"positive","sentiment_score":0.5362294793128968},{"text":"Thank you.","start":92.728874,"end":93.38888,"sentiment":"positive","sentiment_score":0.526788741350174}],"sentiment":"positive","sentiment_score":0.5335321256092617,"channel":0,"num_words":7,"start":91.68887,"end":93.38888},{"sentences":[{"text":"Alright.","start":93.079994,"end":93.479996,"sentiment":"positive","sentiment_score":0.3379809260368347},{"text":"Thank you.","start":93.479996,"end":94.04,"sentiment":"positive","sentiment_score":0.4306473135948181},{"text":"Bye.","start":94.04,"end":94.54,"sentiment":"neutral","sentiment_score":0.2657068371772766}],"sentiment":"positive","sentiment_score":0.3662455976009369,"channel":1,"num_words":4,"start":93.079994,"end":94.54},{"sentences":[{"text":"Alright.","start":94.56888,"end":95.048874,"sentiment":"neutral","sentiment_score":0.19277825951576233},{"text":"Bye bye.","start":95.048874,"end":95.78888,"sentiment":"neutral","sentiment_score":0.13360698893666267}],"sentiment":"neutral","sentiment_score":0.15333074579636255,"channel":0,"num_words":3,"start":94.56888,"end":95.78888}]},"summary":{"result":"success","short":"A representative from Cloud Solution IT calls Airo Healthcare to speak with Jeremy Santiago, who is no longer working there. The representative asks for the name of the person who replaced them and decides to call back the next day. The representative asks for the name of the IT person again and agrees to call back the next day."},"intents":{"segments":[{"text":"I would like to speak with Jeremy Santiago. With who?","start_word":28,"end_word":37,"intents":[{"intent":"Contact jeremia santiago","confidence_score":0.0029388813}]},{"text":"Now do you mind me asking, who is the person who replaced them?","start_word":94,"end_word":106,"intents":[{"intent":"Ask for who replaces jeremia santiago","confidence_score":0.0000017820681}]},{"text":"He's not at the moment. I believe he's out at lunch, but I could send him a message and get him to give you a call. Yep.","start_word":133,"end_word":159,"intents":[{"intent":"Send message for jeremia santiago","confidence_score":0.03304797},{"intent":"Send message to jerry santiago","confidence_score":0.012896238}]},{"text":"Maybe I'll just try to maybe call him back tomorrow. Would that be okay?","start_word":165,"end_word":178,"intents":[{"intent":"Call jerry santiago back tomorrow","confidence_score":0.0032067364}]}]},"sentiments":{"segments":[{"text":"Calling Arrow Healthcare. This call is recorded for quality and training purposes. We will be with you shortly. Good afternoon. Airo Healthcare. This is Paige. Yeah. Good afternoon. I would like to speak with Jeremy Santiago. With who? Sorry. Jeremy Santiago. I'm not familiar with that person. Sorry. Alright. He works in the IT department. He works on IT manager. But the last time that I talked to him, I think way back 2024. Jeremy Santiago. Yep. Yeah. And I he he no longer works here anymore is my understanding. Alright. I got it. Now do you mind me asking, who is the person who replaced them? May I ask who I'm speaking with? Ronald from Cloud Solution IT. Okay. Our IT person is James Brown. James Brown. Is he available right now? He's not at the moment. I believe he's out at lunch, but I could send him a message and get him to give you a call. Yep. That that would be okay. Maybe I'll just try to maybe call him back tomorrow. Would that be okay? If that suits you better. Yeah. Okay. I'll just call him back tomorrow.","start_word":0,"end_word":191,"sentiment":"neutral","sentiment_score":-0.015657927840948105},{"text":"Not a problem. Have a good day, ma'am. Thank you. Alright. Thank you.","start_word":192,"end_word":204,"sentiment":"positive","sentiment_score":0.45760616660118103},{"text":"Bye. Alright. Bye bye.","start_word":205,"end_word":208,"sentiment":"neutral","sentiment_score":0.19323739409446716}],"average":{"sentiment":"neutral","sentiment_score":0.029711460354320235}}}}