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It's Ross. How are you, ma'am? Yep. No.\n\nActually, just getting back to you. Like, last Friday, we placed one more order, right, for Ubiquiti products. So I was just taking, like, you, like, you haven't shared the tracking details or last Friday, we placed an order for VKT. Thirty July 1. How can no worries happen?\n\nRight. Yep. Place it on Friday. Right? Stop.\n\nIt was prepared. I only paid for Mhmm. Yep. Yeah. Sure.\n\nNo worries. Yep, mate. Do let me know. Alright. Yep.\n\nThanks. 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Good morning. Speaking of. Good, Ross. We spoke already. All good. You mean you last Friday, you got let me see. Let me see. Yeah. Sorry. Yeah. Sorry. Too many things happening. I can't remember. Yes. I can let me check. Let me check. Yeah. Especially last Friday, end of financial end of the month as well. Give me a second. Let me see. Yeah. So it's processing Adelaide, our SA warehouse. Let me have a look. So it's a drop ship to your customer, and I believe you guys have have you guys paid for that? That one? That order? Let me see. Yeah. Yeah. But do you guys prepay it, or let me check. Okay. Cool. No problem. That that one is already yeah. I already marked it as paid. So you want let me see what is it was dispatched on Friday. Have you re is have your customer received it? Let me check the tracking detail. Let me check the tracking detail. K. Let me find out what where's the tracking detail for this one from our SA warehouse? I'll come back to you on this. Yeah. I believe the indicate that it was dispatched on July 31 and yeah. But I can't see any tracking details. Let me find out from them what's happening. K. No problem. Thanks, Ross. Bye. 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Good morning. Speaking of. Good, Ross. We spoke already.\n\nAll good. You mean you last Friday, you got let me see. Let me see. Yeah. Sorry.\n\nYeah. Sorry. Too many things happening. I can't remember. Yes.\n\nI can let me check. Let me check. Yeah. Especially last Friday, end of financial end of the month as well. Give me a second.\n\nLet me see. Yeah. So it's processing Adelaide, our SA warehouse. Let me have a look. So it's a drop ship to your customer, and I believe you guys have have you guys paid for that?\n\nThat one? That order? Let me see. Yeah. Yeah.\n\nBut do you guys prepay it, or let me check. Okay. Cool. No problem. That that one is already yeah.\n\nI already marked it as paid. So you want let me see what is it was dispatched on Friday. Have you re is have your customer received it? Let me check the tracking detail. Let me check the tracking detail.\n\nK. Let me find out what where's the tracking detail for this one from our SA warehouse? I'll come back to you on this. Yeah. I believe the indicate that it was dispatched on July 31 and yeah.\n\nBut I can't see any tracking details. Let me find out from them what's happening. K. No problem. Thanks, Ross.\n\nBye. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.56,"end":2.8,"sentiment":"neutral","sentiment_score":0.17330926656723022},{"text":"Good morning.","start":2.8,"end":3.28,"sentiment":"neutral","sentiment_score":0.2976195514202118},{"text":"Speaking of.","start":3.28,"end":4.74,"sentiment":"neutral","sentiment_score":0.14451880380511284},{"text":"Good, Ross.","start":8.96,"end":9.86,"sentiment":"positive","sentiment_score":0.43315595388412476},{"text":"We spoke already.","start":10.16,"end":11.139999,"sentiment":"positive","sentiment_score":0.36310620109240216}],"sentiment":"neutral","sentiment_score":0.30132164880633355,"num_words":10,"start":2.56,"end":11.139999},{"sentences":[{"text":"All good.","start":11.36,"end":12.099999,"sentiment":"positive","sentiment_score":0.4765857607126236},{"text":"You mean you last Friday, you got let me see.","start":25.154999,"end":33.44,"sentiment":"neutral","sentiment_score":-0.01196222067810595},{"text":"Let me 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Good morning. Speaking of.\n\nChannel 0: Hi, Reban. It's Ross. How are you, ma'am?\n\nChannel 1: Good, Ross. We spoke already. All good.\n\nChannel 0: Yep. No. Actually, just getting back to you. Like, last Friday, we placed one more order, right, for Ubiquiti products. So I was just taking, like, you, like, you haven't shared the tracking details or\n\nChannel 1: You mean you last Friday, you got let me\n\nChannel 0: last Friday, we placed an order for VKT.\n\nChannel 1: see. Let me see.\n\nChannel 0: Thirty\n\nChannel 1: Yeah. Sorry.\n\nChannel 0: July 1.\n\nChannel 1: Yeah. Sorry. Too many things happening. I can't remember.\n\nChannel 0: How can no\n\nChannel 1: Yes.\n\nChannel 0: worries\n\nChannel 1: I can\n\nChannel 0: happen?\n\nChannel 1: let me check. Let me check. Yeah. Especially last Friday, end of financial end of the month as well.\n\nChannel 0: Right.\n\nChannel 1: Give me a second. Let me see. Yeah. So it's processing Adelaide, our SA warehouse. Let me have a look.\n\nSo it's a drop ship to your customer, and I believe you guys have have you guys paid for that? That one? That order?\n\nChannel 0: Yep. Place\n\nChannel 1: Let\n\nChannel 0: it\n\nChannel 1: me\n\nChannel 0: on\n\nChannel 1: see.\n\nChannel 0: Friday. Right?\n\nChannel 1: Yeah. Yeah. But do you guys prepay it, or let me check.\n\nChannel 0: Stop. It was prepared. I only paid for\n\nChannel 1: Okay. Cool. No problem. That that one is already yeah. I already marked it as paid.\n\nSo you want let me see what is it was dispatched on Friday. Have you re is have your customer received it? Let me check the tracking detail.\n\nChannel 0: Mhmm. Yep.\n\nChannel 1: Let me check the tracking detail. K. Let me find out what where's the tracking detail for this one from our SA warehouse? I'll come back to you on this.\n\nChannel 0: Yeah. Sure.\n\nChannel 1: Yeah.\n\nChannel 0: No\n\nChannel 1: I believe the indicate that it was dispatched on July 31 and yeah. But I can't see any\n\nChannel 0: worries.\n\nChannel 1: tracking details. Let me find out from them what's happening.\n\nChannel 0: Yep, mate. Do let me know.\n\nChannel 1: K. No problem. Thanks,\n\nChannel 0: Alright.\n\nChannel 1: Ross. Bye.\n\nChannel 0: Yep.\n\nChannel 1: Bye.\n\nChannel 0: Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.56,"end":2.8,"sentiment":"neutral","sentiment_score":0.17330926656723022},{"text":"Good morning.","start":2.8,"end":3.28,"sentiment":"neutral","sentiment_score":0.2976195514202118},{"text":"Speaking of.","start":3.28,"end":4.74,"sentiment":"neutral","sentiment_score":0.14451880380511284}],"sentiment":"neutral","sentiment_score":0.21151719540357589,"channel":1,"num_words":5,"start":2.56,"end":4.74},{"sentences":[{"text":"Hi, Reban.","start":5.7599998,"end":6.56,"sentiment":"neutral","sentiment_score":0.2160591259598732},{"text":"It's Ross.","start":6.56,"end":7.68,"sentiment":"neutral","sentiment_score":0.21957290917634964},{"text":"How are you, ma'am?","start":7.68,"end":8.66,"sentiment":"neutral","sentiment_score":0.29353684186935425}],"sentiment":"neutral","sentiment_score":0.25567642971873283,"channel":0,"num_words":8,"start":5.7599998,"end":8.66},{"sentences":[{"text":"Good, Ross.","start":8.96,"end":9.86,"sentiment":"positive","sentiment_score":0.43315595388412476},{"text":"We spoke already.","start":10.16,"end":11.139999,"sentiment":"positive","sentiment_score":0.36310620109240216},{"text":"All good.","start":11.36,"end":12.099999,"sentiment":"positive","sentiment_score":0.4765857607126236}],"sentiment":"positive","sentiment_score":0.4155431474958147,"channel":1,"num_words":7,"start":8.96,"end":12.099999},{"sentences":[{"text":"Yep.","start":12.799999,"end":13.215,"sentiment":"neutral","sentiment_score":0.13822022080421448},{"text":"No.","start":13.375,"end":13.615,"sentiment":"neutral","sentiment_score":0.013958640396595},{"text":"Actually, just getting back to you.","start":13.615,"end":15.535,"sentiment":"neutral","sentiment_score":0.03729166090488434},{"text":"Like, last Friday, we placed one more order, right, for Ubiquiti products.","start":15.535,"end":18.994999,"sentiment":"neutral","sentiment_score":0.024308566004037857},{"text":"So I was just taking, like, you, like, you haven't shared the tracking details or","start":19.935,"end":24.435,"sentiment":"neutral","sentiment_score":-0.012698959248761335}],"sentiment":"neutral","sentiment_score":0.013632777998489993,"channel":0,"num_words":35,"start":12.799999,"end":24.435},{"sentences":[{"text":"You mean you last Friday, you got let me","start":25.154999,"end":27.9,"sentiment":"neutral","sentiment_score":-0.013103310432698991}],"sentiment":"neutral","sentiment_score":-0.013103310432698991,"channel":1,"num_words":9,"start":25.154999,"end":27.9},{"sentences":[{"text":"last Friday, we placed an order for VKT.","start":29.050001,"end":32.03,"sentiment":"neutral","sentiment_score":-0.0006772364140488207}],"sentiment":"neutral","sentiment_score":-0.0006772364140488207,"channel":0,"num_words":8,"start":29.050001,"end":32.03},{"sentences":[{"text":"see.","start":32.94,"end":33.44,"sentiment":"neutral","sentiment_score":-0.0016924128867685797},{"text":"Let me 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do you guys prepay it, or let me check.","start":94.6,"end":98.865,"sentiment":"neutral","sentiment_score":-0.02056583408266306}],"sentiment":"neutral","sentiment_score":-0.016515713029851515,"channel":1,"num_words":12,"start":93.88,"end":98.865},{"sentences":[{"text":"Stop.","start":98.445,"end":98.945,"sentiment":"neutral","sentiment_score":-0.009761429391801356},{"text":"It was prepared.","start":100.365,"end":101.345,"sentiment":"neutral","sentiment_score":-0.0020266867553194365},{"text":"I only paid for","start":101.405,"end":102.705,"sentiment":"neutral","sentiment_score":-0.017139065079391003}],"sentiment":"neutral","sentiment_score":-0.01054971874691546,"channel":0,"num_words":8,"start":98.445,"end":102.705},{"sentences":[{"text":"Okay.","start":110.384995,"end":110.865,"sentiment":"neutral","sentiment_score":0.03214729577302933},{"text":"Cool.","start":110.865,"end":111.185,"sentiment":"neutral","sentiment_score":0.09393469989299774},{"text":"No 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believe the indicate that it was dispatched on July 31 and yeah.","start":169.035,"end":175.8,"sentiment":"neutral","sentiment_score":-0.055225531212412395},{"text":"But I can't see any","start":175.8,"end":176.76001,"sentiment":"neutral","sentiment_score":-0.09708721786737443}],"sentiment":"neutral","sentiment_score":-0.0668537775054574,"channel":1,"num_words":18,"start":169.035,"end":176.76001},{"sentences":[{"text":"worries.","start":176.645,"end":177.145,"sentiment":"neutral","sentiment_score":-0.14582261443138125}],"sentiment":"neutral","sentiment_score":-0.14582261443138125,"channel":0,"num_words":1,"start":176.645,"end":177.145},{"sentences":[{"text":"tracking details.","start":176.76001,"end":177.48,"sentiment":"neutral","sentiment_score":-0.05155183561146259},{"text":"Let me find out from them what's 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customer, Ross, calls the representative, Reban, to inquire about the tracking details of an order placed on V campi products. Reban confirms that the order was placed on July 31 and that the customer has paid for it. Ross asks Reban to find out the tracking details and Reban promises to follow up with the customer."},"intents":{"segments":[{"text":"So I was just taking, like, you, like, you haven't shared the tracking details or You mean you last Friday, you got let me last Friday, we placed an order for VKT. see.","start_word":40,"end_word":72,"intents":[{"intent":"Check tracking details","confidence_score":0.37906107},{"intent":"Check tracking details","confidence_score":0.0156242745},{"intent":"Check tracking details","confidence_score":0.25350285},{"intent":"Check tracking details","confidence_score":0.09277489}]},{"text":"So it's a drop ship to your customer, and I believe you guys have have you guys paid for that? That one?","start_word":138,"end_word":159,"intents":[{"intent":"Confirm payment","confidence_score":0.10610929},{"intent":"Check payment status","confidence_score":0.027847972},{"intent":"Confirm payment","confidence_score":0.022069858},{"intent":"Find out customer information","confidence_score":0.000043583328}]}]},"sentiments":{"segments":[{"text":"Hi. Good morning. Speaking of. Hi, Reban. It's Ross. How are you, ma'am?","start_word":0,"end_word":12,"sentiment":"neutral","sentiment_score":0.24025125801563263},{"text":"Good, Ross. We spoke already. All good.","start_word":13,"end_word":19,"sentiment":"positive","sentiment_score":0.42187076807022095},{"text":"Yep. No. Actually, just getting back to you. Like, last Friday, we placed one more order, right, for Ubiquiti products. So I was just taking, like, you, like, you haven't shared the tracking details or You mean you last Friday, you got let me last Friday, we placed an order for VKT. see. Let me see. Thirty Yeah. Sorry. July 1. Yeah. Sorry. Too many things happening. I can't remember. How can no Yes. worries I can happen? let me check. Let me check. Yeah. Especially last Friday, end of financial end of the month as well. Right. Give me a second. Let me see. Yeah. So it's processing Adelaide, our SA warehouse. Let me have a look. So it's a drop ship to your customer, and I believe you guys have have you guys paid for that? That one? That order? Yep. Place Let it me on see. Friday. Right? Yeah. Yeah. But do you guys prepay it, or let me check. Stop. It was prepared. I only paid for Okay. Cool. No problem. That that one is already yeah. I already marked it as paid. So you want let me see what is it was dispatched on Friday. Have you re is have your customer received it? Let me check the tracking detail. Mhmm. Yep. Let me check the tracking detail. K. Let me find out what where's the tracking detail for this one from our SA warehouse? I'll come back to you on this. Yeah. Sure. Yeah. No I believe the indicate that it was dispatched on July 31 and yeah. But I can't see any worries. tracking details. Let me find out from them what's happening. Yep, mate. Do let me know. K. No problem. Thanks, Alright. Ross. Bye. Yep. Bye. Thanks. Bye.","start_word":20,"end_word":316,"sentiment":"neutral","sentiment_score":0.007434627506881952}],"average":{"sentiment":"neutral","sentiment_score":0.030207220576863432}}}}