{"metadata":{"transaction_key":"deprecated","request_id":"019e8acd-5be0-7ce2-ad55-1eeaa41223ac","sha256":"2b13f68eff7b2b2e0a845de6a25e1e6b16ff4ec61f8da42af67017fc5d579b0e","created":"2026-06-03T00:06:16.524Z","duration":58.391937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":189,"output_tokens":48},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":209,"output_tokens":209},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":209,"output_tokens":11}},"results":{"channels":[{"alternatives":[{"transcript":"Good morning, Emmy. This is Veronica from Oakview Financial. I just had you kind of scheduled in temporarily to see if now is a good time for you to have a bit of a catch up in regards to your email and your SOA. If you can please give me a call on 1300160796. If now is not a good time, that's okay. I am fully booked for the rest of the week, and I know that you go away. Just let me know because I can always put everything in an email and resend the SOA. And then when you have a bit of time when you come back, we can always schedule in another catch up. Just let me know. Thanks.","confidence":0.9995117,"words":[{"word":"good","start":16.415,"end":16.655,"confidence":0.99902344,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.2872578501701355},{"word":"morning","start":16.655,"end":16.895,"confidence":0.99853516,"punctuated_word":"morning,","sentiment":"positive","sentiment_score":0.3512263894081116},{"word":"emmy","start":16.895,"end":17.215,"confidence":0.8203125,"punctuated_word":"Emmy.","sentiment":"neutral","sentiment_score":0.31367024779319763},{"word":"this","start":17.215,"end":17.375,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.2878013551235199},{"word":"is","start":17.375,"end":17.535,"confidence":0.9902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.2538856565952301},{"word":"veronica","start":17.535,"end":18.015,"confidence":0.98828125,"punctuated_word":"Veronica","sentiment":"neutral","sentiment_score":0.2479374408721924},{"word":"from","start":18.015,"end":18.415,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.2494166195392609},{"word":"oakview","start":18.415,"end":18.895,"confidence":0.7312012,"punctuated_word":"Oakview","sentiment":"neutral","sentiment_score":0.2676011323928833},{"word":"financial","start":18.895,"end":19.395,"confidence":0.9970703,"punctuated_word":"Financial.","sentiment":"neutral","sentiment_score":0.265758752822876},{"word":"i","start":20.175,"end":20.335,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.23329390585422516},{"word":"just","start":20.335,"end":20.575,"confidence":0.9770508,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.17937040328979492},{"word":"had","start":20.575,"end":20.735,"confidence":0.8105469,"punctuated_word":"had","sentiment":"neutral","sentiment_score":0.18413791060447693},{"word":"you","start":20.735,"end":20.975,"confidence":0.9902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.15559227764606476},{"word":"kind","start":20.975,"end":21.215,"confidence":0.9790039,"punctuated_word":"kind","sentiment":"neutral","sentiment_score":0.21692174673080444},{"word":"of","start":21.215,"end":21.455,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.19432461261749268},{"word":"scheduled","start":21.455,"end":21.935001,"confidence":0.9970703,"punctuated_word":"scheduled","sentiment":"neutral","sentiment_score":0.15673017501831055},{"word":"in","start":21.935001,"end":22.175,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.1593243032693863},{"word":"temporarily","start":22.175,"end":22.675,"confidence":0.9980469,"punctuated_word":"temporarily","sentiment":"neutral","sentiment_score":0.1325739026069641},{"word":"to","start":22.815,"end":22.975,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.189430832862854},{"word":"see","start":22.975,"end":23.215,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.19434209167957303},{"word":"if","start":23.215,"end":23.455,"confidence":0.9980469,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.259939044713974},{"word":"now","start":23.455,"end":23.615,"confidence":1.0,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.2180565595626831},{"word":"is","start":23.615,"end":23.775,"confidence":0.9707031,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.2998144030570984},{"word":"a","start":23.775,"end":23.935001,"confidence":0.9970703,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.36746746301651},{"word":"good","start":23.935001,"end":24.095001,"confidence":1.0,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.3558492660522461},{"word":"time","start":24.095001,"end":24.415,"confidence":1.0,"punctuated_word":"time","sentiment":"positive","sentiment_score":0.378005713224411},{"word":"for","start":24.415,"end":24.654999,"confidence":0.9902344,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.3544863760471344},{"word":"you","start":24.654999,"end":24.895,"confidence":0.99902344,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.34486013650894165},{"word":"to","start":24.895,"end":24.975,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.29410818219184875},{"word":"have","start":24.975,"end":25.2,"confidence":0.9741211,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.28155413269996643},{"word":"a","start":25.2,"end":25.28,"confidence":0.9819336,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.3542248010635376},{"word":"bit","start":25.28,"end":25.36,"confidence":1.0,"punctuated_word":"bit","sentiment":"neutral","sentiment_score":0.26067864894866943},{"word":"of","start":25.36,"end":25.44,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.2636243999004364},{"word":"a","start":25.44,"end":25.6,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.27458563446998596},{"word":"catch","start":25.6,"end":25.68,"confidence":1.0,"punctuated_word":"catch","sentiment":"neutral","sentiment_score":0.1477152556180954},{"word":"up","start":25.68,"end":25.92,"confidence":0.99902344,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.10938263684511185},{"word":"in","start":25.92,"end":26.240002,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.10170324891805647},{"word":"regards","start":26.240002,"end":26.560001,"confidence":0.99902344,"punctuated_word":"regards","sentiment":"neutral","sentiment_score":0.09252113848924635},{"word":"to","start":26.560001,"end":26.720001,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.16547447443008423},{"word":"your","start":26.720001,"end":26.880001,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.20610639452934265},{"word":"email","start":26.880001,"end":27.12,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.17491677403450012},{"word":"and","start":27.12,"end":27.36,"confidence":0.99609375,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.11382512003183363},{"word":"your","start":27.36,"end":27.68,"confidence":0.9980469,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.16854706406593323},{"word":"soa","start":27.68,"end":28.18,"confidence":0.99641925,"punctuated_word":"SOA.","sentiment":"neutral","sentiment_score":0.13081204891204834},{"word":"if","start":28.960001,"end":29.12,"confidence":0.66259766,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.0838579311966896},{"word":"you","start":29.12,"end":29.28,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04875629022717476},{"word":"can","start":29.28,"end":29.44,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.04085571691393852},{"word":"please","start":29.44,"end":29.68,"confidence":0.99609375,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.041770122945308685},{"word":"give","start":29.68,"end":29.84,"confidence":1.0,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.04251683130860329},{"word":"me","start":29.84,"end":30.0,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.06669244170188904},{"word":"a","start":30.0,"end":30.080002,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.05098635703325272},{"word":"call","start":30.080002,"end":30.32,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.05840819701552391},{"word":"on","start":30.32,"end":30.82,"confidence":0.9980469,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.05855204910039902},{"word":"1300160796","start":30.880001,"end":35.940002,"confidence":0.9781494,"punctuated_word":"1300160796.","sentiment":"neutral","sentiment_score":0.08015665411949158},{"word":"if","start":36.4,"end":36.64,"confidence":0.99902344,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.08795212209224701},{"word":"now","start":36.64,"end":36.96,"confidence":1.0,"punctuated_word":"now","sentiment":"neutral","sentiment_score":-0.1879603415727615},{"word":"is","start":36.96,"end":37.36,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.2128354012966156},{"word":"not","start":37.36,"end":37.6,"confidence":0.9394531,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.2907194495201111},{"word":"a","start":37.6,"end":37.760002,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.2702610492706299},{"word":"good","start":37.760002,"end":38.08,"confidence":1.0,"punctuated_word":"good","sentiment":"negative","sentiment_score":-0.3399546146392822},{"word":"time","start":38.08,"end":38.48,"confidence":0.99853516,"punctuated_word":"time,","sentiment":"neutral","sentiment_score":-0.2744937539100647},{"word":"that's","start":38.48,"end":38.8,"confidence":0.9902344,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.23949985206127167},{"word":"okay","start":38.8,"end":39.28,"confidence":0.9995117,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":-0.18798698484897616},{"word":"i","start":39.28,"end":39.440002,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.16480925679206848},{"word":"am","start":39.440002,"end":39.940002,"confidence":1.0,"punctuated_word":"am","sentiment":"neutral","sentiment_score":-0.17577601969242096},{"word":"fully","start":40.175003,"end":40.335003,"confidence":1.0,"punctuated_word":"fully","sentiment":"neutral","sentiment_score":-0.11563876271247864},{"word":"booked","start":40.335003,"end":40.575,"confidence":1.0,"punctuated_word":"booked","sentiment":"neutral","sentiment_score":-0.23094186186790464},{"word":"for","start":40.575,"end":40.735,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.20576179027557373},{"word":"the","start":40.735,"end":40.815002,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1832822412252426},{"word":"rest","start":40.815002,"end":41.055,"confidence":1.0,"punctuated_word":"rest","sentiment":"neutral","sentiment_score":-0.18693110346794128},{"word":"of","start":41.055,"end":41.215,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.10519145429134368},{"word":"the","start":41.215,"end":41.295002,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05338367819786072},{"word":"week","start":41.295002,"end":41.615,"confidence":0.97802734,"punctuated_word":"week,","sentiment":"neutral","sentiment_score":-0.03554148226976395},{"word":"and","start":41.615,"end":41.735,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.0761222392320633},{"word":"i","start":41.735,"end":41.855,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.16294720768928528},{"word":"know","start":41.855,"end":42.095,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.27858734130859375},{"word":"that","start":42.095,"end":42.255,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.29662472009658813},{"word":"you","start":42.255,"end":42.495003,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.33252885937690735},{"word":"go","start":42.495003,"end":42.815002,"confidence":0.8256836,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.27910110354423523},{"word":"away","start":42.815002,"end":43.315002,"confidence":0.9980469,"punctuated_word":"away.","sentiment":"neutral","sentiment_score":-0.18743374943733215},{"word":"just","start":44.255,"end":44.495003,"confidence":0.9951172,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.008405983448028564},{"word":"let","start":44.495003,"end":44.655003,"confidence":1.0,"punctuated_word":"let","sentiment":"neutral","sentiment_score":-0.009640827775001526},{"word":"me","start":44.655003,"end":44.815002,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.08393579721450806},{"word":"know","start":44.815002,"end":45.055,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":0.03711603581905365},{"word":"because","start":45.055,"end":45.375,"confidence":0.8774414,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.031209662556648254},{"word":"i","start":45.375,"end":45.455,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.1040721982717514},{"word":"can","start":45.455,"end":45.695,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.1090191900730133},{"word":"always","start":45.695,"end":46.015,"confidence":0.99902344,"punctuated_word":"always","sentiment":"neutral","sentiment_score":0.11090021580457687},{"word":"put","start":46.015,"end":46.255,"confidence":1.0,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.13350889086723328},{"word":"everything","start":46.255,"end":46.655003,"confidence":1.0,"punctuated_word":"everything","sentiment":"neutral","sentiment_score":0.11452881991863252},{"word":"in","start":46.655003,"end":46.895,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.07311256974935532},{"word":"an","start":46.895,"end":47.055,"confidence":0.99902344,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.08169325441122055},{"word":"email","start":47.055,"end":47.535,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.12837135791778564},{"word":"and","start":47.535,"end":47.855,"confidence":0.99609375,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.08999063074588776},{"word":"resend","start":47.855,"end":48.355,"confidence":0.9995117,"punctuated_word":"resend","sentiment":"neutral","sentiment_score":0.07674789428710938},{"word":"the","start":48.415,"end":48.655,"confidence":0.9394531,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.09082838892936708},{"word":"soa","start":48.655,"end":49.155,"confidence":0.80078125,"punctuated_word":"SOA.","sentiment":"neutral","sentiment_score":0.13876107335090637},{"word":"and","start":49.775,"end":49.935,"confidence":0.9892578,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.16773439943790436},{"word":"then","start":49.935,"end":50.095,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.1503506898880005},{"word":"when","start":50.095,"end":50.335,"confidence":0.99902344,"punctuated_word":"when","sentiment":"neutral","sentiment_score":0.1123359203338623},{"word":"you","start":50.335,"end":50.575,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.16513359546661377},{"word":"have","start":50.575,"end":50.815002,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.13167959451675415},{"word":"a","start":50.815002,"end":50.895,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.14037609100341797},{"word":"bit","start":50.895,"end":51.055,"confidence":1.0,"punctuated_word":"bit","sentiment":"neutral","sentiment_score":0.14045792818069458},{"word":"of","start":51.055,"end":51.215,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.12046246230602264},{"word":"time","start":51.215,"end":51.375,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.1219635009765625},{"word":"when","start":51.375,"end":51.615,"confidence":0.97509766,"punctuated_word":"when","sentiment":"neutral","sentiment_score":0.14152652025222778},{"word":"you","start":51.615,"end":51.775,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.13491813838481903},{"word":"come","start":51.775,"end":51.935,"confidence":1.0,"punctuated_word":"come","sentiment":"neutral","sentiment_score":0.11863449215888976},{"word":"back","start":51.935,"end":52.175003,"confidence":0.9995117,"punctuated_word":"back,","sentiment":"neutral","sentiment_score":0.14256872236728668},{"word":"we","start":52.175003,"end":52.335,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.18980595469474792},{"word":"can","start":52.335,"end":52.495003,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.20723162591457367},{"word":"always","start":52.495003,"end":52.975002,"confidence":1.0,"punctuated_word":"always","sentiment":"neutral","sentiment_score":0.2138344645500183},{"word":"schedule","start":52.975002,"end":53.455,"confidence":0.95703125,"punctuated_word":"schedule","sentiment":"neutral","sentiment_score":0.09807848185300828},{"word":"in","start":53.455,"end":53.615,"confidence":0.9790039,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.06565620005130768},{"word":"another","start":53.615,"end":54.015,"confidence":0.99902344,"punctuated_word":"another","sentiment":"neutral","sentiment_score":0.09339024126529694},{"word":"catch","start":54.015,"end":54.255,"confidence":1.0,"punctuated_word":"catch","sentiment":"neutral","sentiment_score":0.10815176367759705},{"word":"up","start":54.255,"end":54.415,"confidence":0.97216797,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":0.12161999940872192},{"word":"just","start":54.655,"end":54.895,"confidence":0.9970703,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.17731492221355438},{"word":"let","start":54.895,"end":55.055,"confidence":1.0,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.140938401222229},{"word":"me","start":55.055,"end":55.215,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.17869694530963898},{"word":"know","start":55.215,"end":55.535,"confidence":0.9995117,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":0.1770961582660675},{"word":"thanks","start":55.535,"end":56.035,"confidence":0.9980469,"punctuated_word":"Thanks.","sentiment":"neutral","sentiment_score":0.277286171913147}],"paragraphs":{"transcript":"\nGood morning, Emmy. This is Veronica from Oakview Financial. I just had you kind of scheduled in temporarily to see if now is a good time for you to have a bit of a catch up in regards to your email and your SOA. If you can please give me a call on 1300160796. If now is not a good time, that's okay.\n\nI am fully booked for the rest of the week, and I know that you go away. Just let me know because I can always put everything in an email and resend the SOA. And then when you have a bit of time when you come back, we can always schedule in another catch up. Just let me know. Thanks.","paragraphs":[{"sentences":[{"text":"Good morning, Emmy.","start":16.415,"end":17.215,"sentiment":"neutral","sentiment_score":0.3173848291238149},{"text":"This is Veronica from Oakview Financial.","start":17.215,"end":19.395,"sentiment":"neutral","sentiment_score":0.2620668262243271},{"text":"I just had you kind of scheduled in temporarily to see if now is a good time for you to have a bit of a catch up in regards to your email and your SOA.","start":20.175,"end":28.18,"sentiment":"neutral","sentiment_score":0.2204086022717612},{"text":"If you can please give me a call on 1300160796.","start":28.960001,"end":35.940002,"sentiment":"neutral","sentiment_score":0.05725525915622711},{"text":"If now is not a good time, that's okay.","start":36.4,"end":39.28,"sentiment":"neutral","sentiment_score":-0.23240706324577332}],"sentiment":"neutral","sentiment_score":0.13840865946951367,"num_words":63,"start":16.415,"end":39.28},{"sentences":[{"text":"I am fully booked for the rest of the week, and I know that you go away.","start":39.28,"end":43.315002,"sentiment":"neutral","sentiment_score":-0.180623698322212},{"text":"Just let me know because I can always put everything in an email and resend the SOA.","start":44.255,"end":49.155,"sentiment":"neutral","sentiment_score":0.08250359621118097},{"text":"And then when you have a bit of time when you come back, we can always schedule in another catch up.","start":49.775,"end":54.415,"sentiment":"neutral","sentiment_score":0.13742432317563466},{"text":"Just let me know.","start":54.655,"end":55.535,"sentiment":"neutral","sentiment_score":0.16851160675287247},{"text":"Thanks.","start":55.535,"end":56.035,"sentiment":"neutral","sentiment_score":0.277286171913147}],"sentiment":"neutral","sentiment_score":0.03615336082875729,"num_words":60,"start":39.28,"end":56.035}]}}]},{"alternatives":[{"transcript":"Hi. This is Amy. I'm sorry I can't take your call right now. Please leave a detailed message at the tone along with your name and telephone number. I will return your call as soon as I return. Thank you.","confidence":0.99902344,"words":[{"word":"hi","start":2.24,"end":2.56,"confidence":0.99853516,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.03906884044408798},{"word":"this","start":2.56,"end":2.72,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.030300192534923553},{"word":"is","start":2.72,"end":3.04,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0384354442358017},{"word":"amy","start":3.04,"end":3.36,"confidence":0.82470703,"punctuated_word":"Amy.","sentiment":"neutral","sentiment_score":0.026446865871548653},{"word":"i'm","start":3.36,"end":3.6,"confidence":0.9914551,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.08743616938591003},{"word":"sorry","start":3.6,"end":3.84,"confidence":1.0,"punctuated_word":"sorry","sentiment":"neutral","sentiment_score":-0.19239619374275208},{"word":"i","start":3.84,"end":4.08,"confidence":0.71484375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.19657942652702332},{"word":"can't","start":4.08,"end":4.3199997,"confidence":0.8613281,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.2115313410758972},{"word":"take","start":4.3199997,"end":4.48,"confidence":0.9770508,"punctuated_word":"take","sentiment":"neutral","sentiment_score":-0.25912103056907654},{"word":"your","start":4.48,"end":4.7999997,"confidence":0.9941406,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.2155035138130188},{"word":"call","start":4.7999997,"end":4.96,"confidence":0.99902344,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.2260514497756958},{"word":"right","start":4.96,"end":5.2,"confidence":1.0,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.1753537356853485},{"word":"now","start":5.2,"end":5.6,"confidence":1.0,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.17529624700546265},{"word":"please","start":5.6,"end":5.92,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.11847922950983047},{"word":"leave","start":5.92,"end":6.16,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.023372851312160492},{"word":"a","start":6.16,"end":6.3199997,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.019634561613202095},{"word":"detailed","start":6.3199997,"end":6.72,"confidence":0.98828125,"punctuated_word":"detailed","sentiment":"neutral","sentiment_score":-0.00008312612771987915},{"word":"message","start":6.72,"end":7.04,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.034860096871852875},{"word":"at","start":7.04,"end":7.2,"confidence":0.99902344,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.010853856801986694},{"word":"the","start":7.2,"end":7.2799997,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.00818256288766861},{"word":"tone","start":7.2799997,"end":7.68,"confidence":0.99902344,"punctuated_word":"tone","sentiment":"neutral","sentiment_score":0.007078260183334351},{"word":"along","start":7.68,"end":7.9199996,"confidence":0.96875,"punctuated_word":"along","sentiment":"neutral","sentiment_score":0.028652183711528775},{"word":"with","start":7.9199996,"end":8.16,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.03378390520811081},{"word":"your","start":8.16,"end":8.32,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.011440575122833252},{"word":"name","start":8.32,"end":8.559999,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.017276111990213394},{"word":"and","start":8.559999,"end":8.72,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.01863224431872368},{"word":"telephone","start":8.72,"end":9.2,"confidence":0.98828125,"punctuated_word":"telephone","sentiment":"neutral","sentiment_score":-0.003550838679075241},{"word":"number","start":9.2,"end":9.7,"confidence":0.9980469,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":-0.07535071671009064},{"word":"i","start":9.76,"end":9.84,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0019668489694595337},{"word":"will","start":9.84,"end":10.08,"confidence":0.9892578,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.0040834322571754456},{"word":"return","start":10.08,"end":10.4,"confidence":1.0,"punctuated_word":"return","sentiment":"neutral","sentiment_score":0.030098721385002136},{"word":"your","start":10.4,"end":10.559999,"confidence":0.9941406,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.015683874487876892},{"word":"call","start":10.559999,"end":10.719999,"confidence":0.9970703,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.0022227466106414795},{"word":"as","start":10.719999,"end":10.88,"confidence":0.9863281,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.0469609759747982},{"word":"soon","start":10.88,"end":11.12,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":0.058267563581466675},{"word":"as","start":11.12,"end":11.36,"confidence":0.9970703,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.06351791322231293},{"word":"i","start":11.36,"end":11.759999,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04913507401943207},{"word":"return","start":11.759999,"end":12.259999,"confidence":0.99316406,"punctuated_word":"return.","sentiment":"neutral","sentiment_score":-0.01174989901483059},{"word":"thank","start":12.32,"end":12.559999,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5062898993492126},{"word":"you","start":12.559999,"end":13.059999,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.36437559127807617}],"paragraphs":{"transcript":"\nHi. This is Amy. I'm sorry I can't take your call right now. Please leave a detailed message at the tone along with your name and telephone number. I will return your call as soon as I return.\n\nThank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.24,"end":2.56,"sentiment":"neutral","sentiment_score":0.03906884044408798},{"text":"This is Amy.","start":2.56,"end":3.36,"sentiment":"neutral","sentiment_score":0.031727500880757965},{"text":"I'm sorry I can't take your call right now.","start":3.36,"end":5.6,"sentiment":"neutral","sentiment_score":-0.193252123064465},{"text":"Please leave a detailed message at the tone along with your name and telephone number.","start":5.6,"end":9.7,"sentiment":"neutral","sentiment_score":-0.017055819804469744},{"text":"I will return your call as soon as I return.","start":9.76,"end":12.259999,"sentiment":"neutral","sentiment_score":0.02248858045786619}],"sentiment":"neutral","sentiment_score":-0.04305182255216335,"num_words":38,"start":2.24,"end":12.259999},{"sentences":[{"text":"Thank you.","start":12.32,"end":13.059999,"sentiment":"positive","sentiment_score":0.4353327453136444}],"sentiment":"positive","sentiment_score":0.4353327453136444,"num_words":2,"start":12.32,"end":13.059999}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. This is Amy. I'm sorry I can't take your call right now. Please leave a detailed message at the tone along with your name and telephone number. I will return your call as soon as I return.\n\nThank you.\n\nChannel 0: Good morning, Emmy. This is Veronica from Oakview Financial. I just had you kind of scheduled in temporarily to see if now is a good time for you to have a bit of a catch up in regards to your email and your SOA. If you can please give me a call on 1300160796. If now is not a good time, that's okay.\n\nI am fully booked for the rest of the week, and I know that you go away. Just let me know because I can always put everything in an email and resend the SOA. And then when you have a bit of time when you come back, we can always schedule in another catch up. Just let me know. Thanks.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.24,"end":2.56,"sentiment":"neutral","sentiment_score":0.03906884044408798},{"text":"This is Amy.","start":2.56,"end":3.36,"sentiment":"neutral","sentiment_score":0.031727500880757965},{"text":"I'm sorry I can't take your call right now.","start":3.36,"end":5.6,"sentiment":"neutral","sentiment_score":-0.193252123064465},{"text":"Please leave a detailed message at the tone along with your name and telephone number.","start":5.6,"end":9.7,"sentiment":"neutral","sentiment_score":-0.017055819804469744},{"text":"I will return your call as soon as I return.","start":9.76,"end":12.259999,"sentiment":"neutral","sentiment_score":0.02248858045786619}],"sentiment":"neutral","sentiment_score":-0.04305182255216335,"channel":1,"num_words":38,"start":2.24,"end":12.259999},{"sentences":[{"text":"Thank you.","start":12.32,"end":13.059999,"sentiment":"positive","sentiment_score":0.4353327453136444}],"sentiment":"positive","sentiment_score":0.4353327453136444,"channel":1,"num_words":2,"start":12.32,"end":13.059999},{"sentences":[{"text":"Good morning, Emmy.","start":16.415,"end":17.215,"sentiment":"neutral","sentiment_score":0.3173848291238149},{"text":"This is Veronica from Oakview Financial.","start":17.215,"end":19.395,"sentiment":"neutral","sentiment_score":0.2620668262243271},{"text":"I just had you kind of scheduled in temporarily to see if now is a good time for you to have a bit of a catch up in regards to your email and your SOA.","start":20.175,"end":28.18,"sentiment":"neutral","sentiment_score":0.2204086022717612},{"text":"If you can please give me a call on 1300160796.","start":28.960001,"end":35.940002,"sentiment":"neutral","sentiment_score":0.05725525915622711},{"text":"If now is not a good time, that's okay.","start":36.4,"end":39.28,"sentiment":"neutral","sentiment_score":-0.23240706324577332}],"sentiment":"neutral","sentiment_score":0.13840865946951367,"channel":0,"num_words":63,"start":16.415,"end":39.28},{"sentences":[{"text":"I am fully booked for the rest of the week, and I know that you go away.","start":39.28,"end":43.315002,"sentiment":"neutral","sentiment_score":-0.180623698322212},{"text":"Just let me know because I can always put everything in an email and resend the SOA.","start":44.255,"end":49.155,"sentiment":"neutral","sentiment_score":0.08250359621118097},{"text":"And then when you have a bit of time when you come back, we can always schedule in another catch up.","start":49.775,"end":54.415,"sentiment":"neutral","sentiment_score":0.13742432317563466},{"text":"Just let me know.","start":54.655,"end":55.535,"sentiment":"neutral","sentiment_score":0.16851160675287247},{"text":"Thanks.","start":55.535,"end":56.035,"sentiment":"neutral","sentiment_score":0.277286171913147}],"sentiment":"neutral","sentiment_score":0.03615336082875729,"channel":0,"num_words":60,"start":39.28,"end":56.035}]},"summary":{"result":"success","short":"The representative from Oakview Financial, Veronica, left a voicemail for Emmy who had been scheduled to see her regarding her email and SOA. Veronica offers to reschedule if Emmy is not available and provides a phone number to call."},"intents":{"segments":[{"text":"I'm sorry I can't take your call right now. Please leave a detailed message at the tone along with your name and telephone number. I will return your call as soon as I return. Thank you.","start_word":4,"end_word":39,"intents":[{"intent":"Request a call back","confidence_score":0.005749062}]},{"text":"I just had you kind of scheduled in temporarily to see if now is a good time for you to have a bit of a catch up in regards to your email and your SOA.","start_word":49,"end_word":83,"intents":[{"intent":"Schedule catch up","confidence_score":0.084300615}]}]},"sentiments":{"segments":[{"text":"Hi. This is Amy. I'm sorry I can't take your call right now. Please leave a detailed message at the tone along with your name and telephone number. I will return your call as soon as I return.","start_word":0,"end_word":37,"sentiment":"neutral","sentiment_score":-0.051050420850515366},{"text":"Thank you.","start_word":38,"end_word":39,"sentiment":"positive","sentiment_score":0.4116804003715515},{"text":"Good morning, Emmy. This is Veronica from Oakview Financial. I just had you kind of scheduled in temporarily to see if now is a good time for you to have a bit of a catch up in regards to your email and your SOA. If you can please give me a call on 1300160796. If now is not a good time, that's okay. I am fully booked for the rest of the week, and I know that you go away. Just let me know because I can always put everything in an email and resend the SOA. And then when you have a bit of time when you come back, we can always schedule in another catch up. Just let me know.","start_word":40,"end_word":161,"sentiment":"neutral","sentiment_score":0.08971696346998215},{"text":"Thanks.","start_word":162,"end_word":162,"sentiment":"positive","sentiment_score":0.4167855978012085}],"average":{"sentiment":"neutral","sentiment_score":0.06513894459847629}}}}