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This is Alex. I'm calling in regards to the flood impact assessment I sent out to you. Oh, I'm so sorry. I I I I'm calling in regards to a development.\n\nI I sent out a flood impact assessment quote for 5 Pasadena Crescent in Brentley East. Oh, sorry. 5 it's Pasadena Crescent? Yes. I I sent an we we chatted via email saying that the client was still figuring out what they were going to do, and I was just following up just to see whether or not they have decided to go with someone else or if there's if they need any further assistance in terms of flood impact assessment?\n\nOkay. FWM Consulting. Do do you know who it who it was? Or okay. Okay.\n\nOkay. Sure. Well, if you if you ever do need it into the future, please let me know. I'm happy to quote on it. And, yeah, if you if you ever need assistance, let me know.\n\nAlright. No worries. Thank you so much.","paragraphs":[{"sentences":[{"text":"Hi.","start":4.64,"end":5.14,"sentiment":"neutral","sentiment_score":0.03178737312555313},{"text":"This is Alex.","start":5.2,"end":6.18,"sentiment":"neutral","sentiment_score":0.04000324383378029},{"text":"I'm calling in regards to the flood impact assessment I sent out to you.","start":6.3999996,"end":10.66,"sentiment":"neutral","sentiment_score":0.019422946497797966},{"text":"Oh, I'm so sorry.","start":14.285,"end":15.405,"sentiment":"neutral","sentiment_score":-0.08582464046776295},{"text":"I I I I'm calling in regards to a development.","start":15.405,"end":19.904999,"sentiment":"neutral","sentiment_score":-0.03642079066485167}],"sentiment":"neutral","sentiment_score":-0.008868378528859466,"num_words":32,"start":4.64,"end":19.904999},{"sentences":[{"text":"I I sent out a flood impact assessment quote for 5 Pasadena Crescent in Brentley East.","start":21.564999,"end":29.61,"sentiment":"neutral","sentiment_score":-0.004876180872088298},{"text":"Oh, sorry.","start":35.989998,"end":36.47,"sentiment":"neutral","sentiment_score":-0.021750353276729584},{"text":"5 it's Pasadena Crescent?","start":36.47,"end":40.25,"sentiment":"neutral","sentiment_score":-0.009855892742052674},{"text":"Yes.","start":43.095,"end":43.595,"sentiment":"neutral","sentiment_score":0.01746111735701561},{"text":"I I sent an we we chatted via email saying that the client was still figuring out what they were going to do, and I was just following up just to see whether or not they have decided to go with someone else or if there's if they need any further assistance in terms of flood impact assessment?","start":43.735,"end":59.97,"sentiment":"neutral","sentiment_score":-0.06305454035514388}],"sentiment":"neutral","sentiment_score":-0.046921548082918665,"num_words":81,"start":21.564999,"end":59.97},{"sentences":[{"text":"Okay.","start":65.07,"end":65.57,"sentiment":"neutral","sentiment_score":-0.055573027580976486},{"text":"FWM Consulting.","start":71.885,"end":73.345,"sentiment":"neutral","sentiment_score":-0.02688789553940296},{"text":"Do do you know who it who it was?","start":81.325,"end":83.725,"sentiment":"neutral","sentiment_score":-0.22672921419143677},{"text":"Or okay.","start":83.725,"end":96.82,"sentiment":"neutral","sentiment_score":-0.28206419944763184},{"text":"Okay.","start":96.82,"end":97.32,"sentiment":"neutral","sentiment_score":-0.09879347681999208}],"sentiment":"neutral","sentiment_score":-0.18752224147319793,"num_words":15,"start":65.07,"end":97.32},{"sentences":[{"text":"Okay.","start":98.1,"end":98.6,"sentiment":"neutral","sentiment_score":0.007929502055048943},{"text":"Sure.","start":98.715,"end":99.215,"sentiment":"neutral","sentiment_score":0.09164580702781676},{"text":"Well, if you if you ever do need it into the future, please let me know.","start":99.674995,"end":103.475,"sentiment":"neutral","sentiment_score":0.17136798333376646},{"text":"I'm happy to quote on it.","start":103.475,"end":105.295,"sentiment":"positive","sentiment_score":0.529749795794487},{"text":"And, yeah, if you if you ever need assistance, let me know.","start":105.59499,"end":108.48294,"sentiment":"neutral","sentiment_score":0.20553007597724596}],"sentiment":"neutral","sentiment_score":0.23573118691436118,"num_words":36,"start":98.1,"end":108.48294},{"sentences":[{"text":"Alright.","start":110.962944,"end":111.28294,"sentiment":"neutral","sentiment_score":0.2087585926055908},{"text":"No worries.","start":111.28294,"end":111.76294,"sentiment":"positive","sentiment_score":0.3427647203207016},{"text":"Thank you so much.","start":111.76294,"end":112.82294,"sentiment":"positive","sentiment_score":0.6024237871170044}],"sentiment":"positive","sentiment_score":0.4719975973878588,"num_words":7,"start":110.962944,"end":112.82294}]}}]},{"alternatives":[{"transcript":"Hello. From Organizational speaking. Regarding what? Sorry. What what was the address again? Sorry. I didn't catch that. Yes. Yep. Oh, okay. I think, actually, they have proceeded someone else. Yeah. So, Alex, sorry, what is your company? Oh, yes. Yeah. So, unfortunately, the client has decided to proceed with someone else. Then that's why I just give me a minute. Sorry, I don't have that information, but it was someone else because I I think a client has find someone else from their sales. Okay. Yeah. For sure, Alex. Thank you, Alex. Okay. 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From Organizational speaking. Regarding what? Sorry. What what was the address again?\n\nSorry. I didn't catch that. Yes. Yep. Oh, okay.\n\nI think, actually, they have proceeded someone else. Yeah. So, Alex, sorry, what is your company? Oh, yes. Yeah.\n\nSo, unfortunately, the client has decided to proceed with someone else. Then that's why I just give me a minute. Sorry, I don't have that information, but it was someone else because I I think a client has find someone else from their sales. Okay. Yeah.\n\nFor sure, Alex. Thank you, Alex. Okay. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.1999999,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.019754251465201374},{"text":"From Organizational speaking.","start":1.76,"end":7.8599997,"sentiment":"neutral","sentiment_score":0.024590670441587765},{"text":"Regarding what?","start":12.0,"end":12.719999,"sentiment":"neutral","sentiment_score":-0.003072392428293824},{"text":"Sorry.","start":12.719999,"end":13.219999,"sentiment":"neutral","sentiment_score":-0.07260308414697647},{"text":"What what was the address again?","start":32.559998,"end":34.16,"sentiment":"neutral","sentiment_score":-0.016529106224576633}],"sentiment":"neutral","sentiment_score":-0.006492018735466095,"num_words":13,"start":1.1999999,"end":34.16},{"sentences":[{"text":"Sorry.","start":34.16,"end":34.48,"sentiment":"neutral","sentiment_score":-0.10242483019828796},{"text":"I didn't catch that.","start":34.48,"end":35.54,"sentiment":"neutral","sentiment_score":-0.10721400380134583},{"text":"Yes.","start":40.895,"end":41.295,"sentiment":"neutral","sentiment_score":0.01833717525005341},{"text":"Yep.","start":41.295,"end":41.795,"sentiment":"neutral","sentiment_score":0.01952781155705452},{"text":"Oh, okay.","start":60.35,"end":60.909996,"sentiment":"neutral","sentiment_score":-0.14764411747455597}],"sentiment":"neutral","sentiment_score":-0.0876337881717417,"num_words":9,"start":34.16,"end":60.909996},{"sentences":[{"text":"I think, actually, they have proceeded someone else.","start":60.909996,"end":64.28999,"sentiment":"neutral","sentiment_score":-0.24022938683629036},{"text":"Yeah.","start":65.775,"end":66.275,"sentiment":"neutral","sentiment_score":-0.04407694935798645},{"text":"So, Alex, sorry, what is your company?","start":68.415,"end":70.994995,"sentiment":"neutral","sentiment_score":-0.030332521136317934},{"text":"Oh, yes.","start":73.615,"end":74.354996,"sentiment":"neutral","sentiment_score":-0.04749586433172226},{"text":"Yeah.","start":74.415,"end":74.655,"sentiment":"neutral","sentiment_score":-0.08463568985462189}],"sentiment":"neutral","sentiment_score":-0.12409826897476849,"num_words":19,"start":60.909996,"end":74.655},{"sentences":[{"text":"So, unfortunately, the client has decided to proceed with someone else.","start":74.655,"end":79.315,"sentiment":"neutral","sentiment_score":-0.3259274729273536},{"text":"Then that's why I just give me a minute.","start":81.170006,"end":87.810005,"sentiment":"neutral","sentiment_score":-0.22360460460186005},{"text":"Sorry, I don't have that information, but it was someone else because I I think a client has find someone else from their sales.","start":87.810005,"end":97.525,"sentiment":"neutral","sentiment_score":-0.32450215239077806},{"text":"Okay.","start":108.8,"end":109.04,"sentiment":"neutral","sentiment_score":0.12813951075077057},{"text":"Yeah.","start":109.04,"end":109.28,"sentiment":"neutral","sentiment_score":0.1250227391719818}],"sentiment":"neutral","sentiment_score":-0.2854898489363816,"num_words":46,"start":74.655,"end":109.28},{"sentences":[{"text":"For sure, Alex.","start":109.28,"end":110.26,"sentiment":"neutral","sentiment_score":0.1212604468067487},{"text":"Thank you, Alex.","start":112.48,"end":113.28,"sentiment":"positive","sentiment_score":0.5066861311594645},{"text":"Okay.","start":113.28,"end":113.600006,"sentiment":"neutral","sentiment_score":0.27224254608154297},{"text":"Bye bye.","start":113.600006,"end":114.26,"sentiment":"neutral","sentiment_score":0.16705670952796936}],"sentiment":"neutral","sentiment_score":0.2766884110040135,"num_words":9,"start":109.28,"end":114.26}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. From Organizational\n\nChannel 0: Hi. This is Alex. I'm calling in\n\nChannel 1: speaking.\n\nChannel 0: regards to the flood impact assessment I sent out to you.\n\nChannel 1: Regarding what? Sorry.\n\nChannel 0: Oh, I'm so sorry. I I I I'm calling in regards to a development. I I sent out a flood impact assessment quote for 5 Pasadena Crescent in Brentley East.\n\nChannel 1: What what was the address again? Sorry. I didn't catch that.\n\nChannel 0: Oh, sorry. 5 it's Pasadena Crescent?\n\nChannel 1: Yes. Yep.\n\nChannel 0: Yes. I I sent an we we chatted via email saying that the client was still figuring out what they were going to do, and I was just following up just to see whether or not they have decided to go with someone else or if there's if they need any further assistance in terms of flood impact assessment?\n\nChannel 1: Oh, okay. I think, actually, they have proceeded someone else.\n\nChannel 0: Okay.\n\nChannel 1: Yeah. So, Alex, sorry, what is your company?\n\nChannel 0: FWM Consulting.\n\nChannel 1: Oh, yes. Yeah. So, unfortunately, the client has decided to proceed with someone else. Then that's\n\nChannel 0: Do\n\nChannel 1: why\n\nChannel 0: do you know who\n\nChannel 1: I\n\nChannel 0: it who it was? Or\n\nChannel 1: just give me a minute. Sorry, I don't have that information, but it was someone else because I I think a client has find someone else\n\nChannel 0: okay.\n\nChannel 1: from their\n\nChannel 0: Okay.\n\nChannel 1: sales.\n\nChannel 0: Okay. Sure. Well, if you if you ever do need it into the future, please let me know. I'm happy to quote on it. And, yeah, if you if you ever need assistance, let me know.\n\nChannel 1: Okay. Yeah. For sure, Alex.\n\nChannel 0: Alright. No worries. Thank you so much.\n\nChannel 1: Thank you, Alex. Okay. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.1999999,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.019754251465201374},{"text":"From Organizational","start":1.76,"end":2.5,"sentiment":"neutral","sentiment_score":0.023605271242558956}],"sentiment":"neutral","sentiment_score":0.022321597983439762,"channel":1,"num_words":3,"start":1.1999999,"end":2.5},{"sentences":[{"text":"Hi.","start":4.64,"end":5.14,"sentiment":"neutral","sentiment_score":0.03178737312555313},{"text":"This is Alex.","start":5.2,"end":6.18,"sentiment":"neutral","sentiment_score":0.04000324383378029},{"text":"I'm calling 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what?","start":12.0,"end":12.719999,"sentiment":"neutral","sentiment_score":-0.003072392428293824},{"text":"Sorry.","start":12.719999,"end":13.219999,"sentiment":"neutral","sentiment_score":-0.07260308414697647}],"sentiment":"neutral","sentiment_score":-0.026249289667854708,"channel":1,"num_words":3,"start":12.0,"end":13.219999},{"sentences":[{"text":"Oh, I'm so sorry.","start":14.285,"end":15.405,"sentiment":"neutral","sentiment_score":-0.08582464046776295},{"text":"I I I I'm calling in regards to a development.","start":15.405,"end":19.904999,"sentiment":"neutral","sentiment_score":-0.03642079066485167},{"text":"I I sent out a flood impact assessment quote for 5 Pasadena Crescent in Brentley East.","start":21.564999,"end":29.61,"sentiment":"neutral","sentiment_score":-0.004876180872088298}],"sentiment":"neutral","sentiment_score":-0.026184178749099375,"channel":0,"num_words":30,"start":14.285,"end":29.61},{"sentences":[{"text":"What what was the address again?","start":32.559998,"end":34.16,"sentiment":"neutral","sentiment_score":-0.016529106224576633},{"text":"Sorry.","start":34.16,"end":34.48,"sentiment":"neutral","sentiment_score":-0.10242483019828796},{"text":"I didn't catch that.","start":34.48,"end":35.54,"sentiment":"neutral","sentiment_score":-0.10721400380134583}],"sentiment":"neutral","sentiment_score":-0.057314134795557366,"channel":1,"num_words":11,"start":32.559998,"end":35.54},{"sentences":[{"text":"Oh, sorry.","start":35.989998,"end":36.47,"sentiment":"neutral","sentiment_score":-0.021750353276729584},{"text":"5 it's Pasadena Crescent?","start":36.47,"end":40.25,"sentiment":"neutral","sentiment_score":-0.009855892742052674}],"sentiment":"neutral","sentiment_score":-0.01382071292027831,"channel":0,"num_words":6,"start":35.989998,"end":40.25},{"sentences":[{"text":"Yes.","start":40.895,"end":41.295,"sentiment":"neutral","sentiment_score":0.01833717525005341},{"text":"Yep.","start":41.295,"end":41.795,"sentiment":"neutral","sentiment_score":0.01952781155705452}],"sentiment":"neutral","sentiment_score":0.018932493403553963,"channel":1,"num_words":2,"start":40.895,"end":41.795},{"sentences":[{"text":"Yes.","start":43.095,"end":43.595,"sentiment":"neutral","sentiment_score":0.01746111735701561},{"text":"I I sent an we we chatted via email saying that the client was still figuring out what they were going to do, and I was just following up just to see whether or not they have decided to go with someone else or if there's if they need any further assistance in terms of flood impact assessment?","start":43.735,"end":59.97,"sentiment":"neutral","sentiment_score":-0.06305454035514388}],"sentiment":"neutral","sentiment_score":-0.061689868190531,"channel":0,"num_words":59,"start":43.095,"end":59.97},{"sentences":[{"text":"Oh, okay.","start":60.35,"end":60.909996,"sentiment":"neutral","sentiment_score":-0.14764411747455597},{"text":"I think, actually, they have proceeded someone else.","start":60.909996,"end":64.28999,"sentiment":"neutral","sentiment_score":-0.24022938683629036}],"sentiment":"neutral","sentiment_score":-0.2217123329639435,"channel":1,"num_words":10,"start":60.35,"end":64.28999},{"sentences":[{"text":"Okay.","start":65.07,"end":65.57,"sentiment":"neutral","sentiment_score":-0.055573027580976486}],"sentiment":"neutral","sentiment_score":-0.055573027580976486,"channel":0,"num_words":1,"start":65.07,"end":65.57},{"sentences":[{"text":"Yeah.","start":65.775,"end":66.275,"sentiment":"neutral","sentiment_score":-0.04407694935798645},{"text":"So, Alex, sorry, what is your company?","start":68.415,"end":70.994995,"sentiment":"neutral","sentiment_score":-0.030332521136317934}],"sentiment":"neutral","sentiment_score":-0.0320505746640265,"channel":1,"num_words":8,"start":65.775,"end":70.994995},{"sentences":[{"text":"FWM Consulting.","start":71.885,"end":73.345,"sentiment":"neutral","sentiment_score":-0.02688789553940296}],"sentiment":"neutral","sentiment_score":-0.02688789553940296,"channel":0,"num_words":2,"start":71.885,"end":73.345},{"sentences":[{"text":"Oh, yes.","start":73.615,"end":74.354996,"sentiment":"neutral","sentiment_score":-0.04749586433172226},{"text":"Yeah.","start":74.415,"end":74.655,"sentiment":"neutral","sentiment_score":-0.08463568985462189},{"text":"So, unfortunately, the client has decided to proceed with someone else.","start":74.655,"end":79.315,"sentiment":"neutral","sentiment_score":-0.3259274729273536},{"text":"Then that's","start":81.170006,"end":81.41,"sentiment":"neutral","sentiment_score":-0.23229798674583435}],"sentiment":"neutral","sentiment_score":-0.26433909963816404,"channel":1,"num_words":16,"start":73.615,"end":81.41},{"sentences":[{"text":"Do","start":81.325,"end":81.565,"sentiment":"neutral","sentiment_score":-0.20279568433761597}],"sentiment":"neutral","sentiment_score":-0.20279568433761597,"channel":0,"num_words":1,"start":81.325,"end":81.565},{"sentences":[{"text":"why","start":81.41,"end":81.91,"sentiment":"neutral","sentiment_score":-0.19610172510147095}],"sentiment":"neutral","sentiment_score":-0.19610172510147095,"channel":1,"num_words":1,"start":81.41,"end":81.91},{"sentences":[{"text":"do you know who","start":81.565,"end":82.125,"sentiment":"neutral","sentiment_score":-0.23663459718227386}],"sentiment":"neutral","sentiment_score":-0.23663459718227386,"channel":0,"num_words":4,"start":81.565,"end":82.125},{"sentences":[{"text":"I","start":81.97,"end":82.47,"sentiment":"neutral","sentiment_score":-0.2287615537643433}],"sentiment":"neutral","sentiment_score":-0.2287615537643433,"channel":1,"num_words":1,"start":81.97,"end":82.47},{"sentences":[{"text":"it who it was?","start":82.125,"end":83.725,"sentiment":"neutral","sentiment_score":-0.22280721366405487},{"text":"Or","start":83.725,"end":84.225,"sentiment":"neutral","sentiment_score":-0.25412219762802124}],"sentiment":"neutral","sentiment_score":-0.22907021045684814,"channel":0,"num_words":5,"start":82.125,"end":84.225},{"sentences":[{"text":"just give me a minute.","start":86.61,"end":87.810005,"sentiment":"neutral","sentiment_score":-0.2245964378118515},{"text":"Sorry, I don't have that information, but it was someone else because I I think a client has find someone else","start":87.810005,"end":96.165,"sentiment":"negative","sentiment_score":-0.3499096177873157}],"sentiment":"neutral","sentiment_score":-0.3258109293304957,"channel":1,"num_words":26,"start":86.61,"end":96.165},{"sentences":[{"text":"okay.","start":96.5,"end":96.82,"sentiment":"neutral","sentiment_score":-0.31000620126724243}],"sentiment":"neutral","sentiment_score":-0.31000620126724243,"channel":0,"num_words":1,"start":96.5,"end":96.82},{"sentences":[{"text":"from 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know.","start":99.674995,"end":103.475,"sentiment":"neutral","sentiment_score":0.17136798333376646},{"text":"I'm happy to quote on it.","start":103.475,"end":105.295,"sentiment":"positive","sentiment_score":0.529749795794487},{"text":"And, yeah, if you if you ever need assistance, let me know.","start":105.59499,"end":108.48294,"sentiment":"neutral","sentiment_score":0.20553007597724596}],"sentiment":"neutral","sentiment_score":0.23573118691436118,"channel":0,"num_words":36,"start":98.1,"end":108.48294},{"sentences":[{"text":"Okay.","start":108.8,"end":109.04,"sentiment":"neutral","sentiment_score":0.12813951075077057},{"text":"Yeah.","start":109.04,"end":109.28,"sentiment":"neutral","sentiment_score":0.1250227391719818},{"text":"For sure, Alex.","start":109.28,"end":110.26,"sentiment":"neutral","sentiment_score":0.1212604468067487}],"sentiment":"neutral","sentiment_score":0.1233887180685997,"channel":1,"num_words":5,"start":108.8,"end":110.26},{"sentences":[{"text":"Alright.","start":110.962944,"end":111.28294,"sentiment":"neutral","sentiment_score":0.2087585926055908},{"text":"No worries.","start":111.28294,"end":111.76294,"sentiment":"positive","sentiment_score":0.3427647203207016},{"text":"Thank you so much.","start":111.76294,"end":112.82294,"sentiment":"positive","sentiment_score":0.6024237871170044}],"sentiment":"positive","sentiment_score":0.4719975973878588,"channel":0,"num_words":7,"start":110.962944,"end":112.82294},{"sentences":[{"text":"Thank you, Alex.","start":112.48,"end":113.28,"sentiment":"positive","sentiment_score":0.5066861311594645},{"text":"Okay.","start":113.28,"end":113.600006,"sentiment":"neutral","sentiment_score":0.27224254608154297},{"text":"Bye bye.","start":113.600006,"end":114.26,"sentiment":"neutral","sentiment_score":0.16705670952796936}],"sentiment":"positive","sentiment_score":0.3544023931026459,"channel":1,"num_words":6,"start":112.48,"end":114.26}]},"summary":{"result":"success","short":"An agent named Alex is calling a customer in regards to a development and flood impact assessment. The customer had sent an assessment quote to the agent and was unsure of what to do. The agent explains that the client has decided to proceed with someone else and offers to provide a quote in the future if needed."},"intents":{"segments":[{"text":"I I sent an we we chatted via email saying that the client was still figuring out what they were going to do, and I was just following up just to see whether or not they have decided to go with someone else or if there's if they need any further assistance in terms of flood impact assessment?","start_word":75,"end_word":132,"intents":[{"intent":"Request assistance","confidence_score":0.11419893}]}]},"sentiments":{"segments":[{"text":"Hello. From Organizational Hi. This is Alex. I'm calling in regards speaking. to the flood impact assessment I sent out to you. Regarding what? Sorry. Oh, I'm so sorry. I I I I'm calling in regards to a development. I I sent out a flood impact assessment quote for 5 Pasadena Crescent in Brentley East. What what was the address again? Sorry. I didn't catch that. Oh, sorry. 5 it's Pasadena Crescent? Yes. Yep. Yes. I I sent an we we chatted via email saying that the client was still figuring out what they were going to do, and I was just following up just to see whether or not they have decided to go with someone else or if there's if they need any further assistance in terms of flood impact assessment? Oh, okay. I think, actually, they have proceeded someone else. Okay. Yeah. So, Alex, sorry, what is your company? FWM Consulting. Oh, yes. Yeah. So, unfortunately, the client has decided to proceed with someone else. Then that's Do why do you know who I it who it was? Or just give me a minute.","start_word":0,"end_word":186,"sentiment":"neutral","sentiment_score":-0.07746095955371857},{"text":"Sorry, I don't have that information, but it was someone else because I I think a client has find someone else okay.","start_word":187,"end_word":208,"sentiment":"negative","sentiment_score":-0.3446221649646759},{"text":"from their Okay. sales. Okay. Sure. Well, if you if you ever do need it into the future, please let me know.","start_word":209,"end_word":230,"sentiment":"neutral","sentiment_score":0.10023286193609238},{"text":"I'm happy to quote on it.","start_word":231,"end_word":236,"sentiment":"positive","sentiment_score":0.5183011293411255},{"text":"And, yeah, if you if you ever need assistance, let me know. Okay. Yeah. For sure, Alex. Alright.","start_word":237,"end_word":254,"sentiment":"neutral","sentiment_score":0.18363046646118164},{"text":"No worries. Thank you so much. Thank you, Alex.","start_word":255,"end_word":263,"sentiment":"positive","sentiment_score":0.5025920867919922},{"text":"Okay. Bye bye.","start_word":264,"end_word":266,"sentiment":"neutral","sentiment_score":0.2090454250574112}],"average":{"sentiment":"neutral","sentiment_score":-0.023092294862757178}}}}