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Thank you. Bye bye. 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Okay. Thanks, Ronald. How are you? Yes. Yes. I do remember. No. I don't. We've we've sort of gotten ourselves another MSP that's able to do all of this for us. So it's you know, we'll be getting on to them doing it. Thanks, though. Yeah. Yeah. Thanks. No. I don't wanna I don't wanna waste your time. We've our our cyber security, virtual cyber security officer business has an AI suck already, which they which we use with them. So let's not waste anyone's time. I appreciate it, but we've got it. Thank you. Thanks, Ronald. Thanks. Thank you. You too. 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Okay. Thanks, Ronald. How are you? Yes.\n\nYes. I do remember. No. I don't. We've we've sort of gotten ourselves another MSP that's able to do all of this for us.\n\nSo it's you know, we'll be getting on to them doing it. Thanks, though. Yeah. Yeah. Thanks.\n\nNo. I don't wanna I don't wanna waste your time. We've our our cyber security, virtual cyber security officer business has an AI suck already, which they which we use with them. So let's not waste anyone's time. I appreciate it, but we've got it.\n\nThank you. Thanks, Ronald. Thanks. Thank you. You too.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.16,"end":0.65999997,"sentiment":"neutral","sentiment_score":0.021194130182266235},{"text":"Okay.","start":12.08,"end":12.4,"sentiment":"neutral","sentiment_score":0.16895854473114014},{"text":"Thanks, Ronald.","start":12.4,"end":13.04,"sentiment":"positive","sentiment_score":0.35836537182331085},{"text":"How are you?","start":13.04,"end":13.86,"sentiment":"neutral","sentiment_score":0.2950233370065689},{"text":"Yes.","start":21.925,"end":22.425,"sentiment":"neutral","sentiment_score":0.010839972645044329}],"sentiment":"neutral","sentiment_score":0.2253491752780974,"num_words":8,"start":0.16,"end":22.425},{"sentences":[{"text":"Yes.","start":25.365,"end":25.865,"sentiment":"neutral","sentiment_score":0.022958049550652504},{"text":"I do remember.","start":28.085,"end":28.985,"sentiment":"neutral","sentiment_score":0.04449443519115448},{"text":"No.","start":44.135,"end":44.454998,"sentiment":"neutral","sentiment_score":-0.0929318517446518},{"text":"I don't.","start":44.454998,"end":45.175,"sentiment":"neutral","sentiment_score":-0.09080586954951286},{"text":"We've we've sort of gotten ourselves another MSP that's able to do all of this for us.","start":45.175,"end":50.315,"sentiment":"neutral","sentiment_score":-0.04323267082081122}],"sentiment":"neutral","sentiment_score":-0.03554406831972301,"num_words":24,"start":25.365,"end":50.315},{"sentences":[{"text":"So it's you know, we'll be getting on to them doing it.","start":50.934998,"end":55.355,"sentiment":"neutral","sentiment_score":0.005861851541946332},{"text":"Thanks, though.","start":55.780003,"end":57.32,"sentiment":"neutral","sentiment_score":0.05067847855389118},{"text":"Yeah.","start":69.375,"end":69.875,"sentiment":"neutral","sentiment_score":0.03175407648086548},{"text":"Yeah.","start":89.560005,"end":90.060005,"sentiment":"neutral","sentiment_score":0.023403797298669815},{"text":"Thanks.","start":90.520004,"end":91.020004,"sentiment":"neutral","sentiment_score":0.11249998211860655}],"sentiment":"neutral","sentiment_score":0.019962178324075305,"num_words":17,"start":50.934998,"end":91.020004},{"sentences":[{"text":"No.","start":91.08,"end":91.32001,"sentiment":"neutral","sentiment_score":-0.137975811958313},{"text":"I don't wanna I don't wanna waste your time.","start":91.32001,"end":93.240005,"sentiment":"neutral","sentiment_score":-0.28080518874857163},{"text":"We've our our cyber security, virtual cyber security officer business has an AI suck already, which they which we use with them.","start":93.240005,"end":107.205,"sentiment":"neutral","sentiment_score":-0.1304940523749048},{"text":"So let's not waste anyone's time.","start":107.205,"end":109.125,"sentiment":"neutral","sentiment_score":-0.15159899865587553},{"text":"I appreciate it, but we've got it.","start":109.125,"end":112.772934,"sentiment":"neutral","sentiment_score":0.08668166345783643}],"sentiment":"neutral","sentiment_score":-0.12975364468163914,"num_words":45,"start":91.08,"end":112.772934},{"sentences":[{"text":"Thank you.","start":112.772934,"end":113.33293,"sentiment":"neutral","sentiment_score":0.25170668214559555},{"text":"Thanks, Ronald.","start":113.33293,"end":114.15293,"sentiment":"neutral","sentiment_score":0.2601691782474518},{"text":"Thanks.","start":115.41293,"end":115.91293,"sentiment":"positive","sentiment_score":0.3799470067024231},{"text":"Thank you.","start":115.97293,"end":116.532936,"sentiment":"positive","sentiment_score":0.33532287180423737},{"text":"You too.","start":116.532936,"end":117.01293,"sentiment":"neutral","sentiment_score":0.1252545714378357}],"sentiment":"neutral","sentiment_score":0.2583170682191849,"num_words":9,"start":112.772934,"end":117.01293},{"sentences":[{"text":"Bye.","start":117.01293,"end":117.51293,"sentiment":"neutral","sentiment_score":0.13145476579666138}],"sentiment":"neutral","sentiment_score":0.13145476579666138,"num_words":1,"start":117.01293,"end":117.51293}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Yeah. Good afternoon. James, it's Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: Okay. Thanks, Ronald. How are you?\n\nChannel 0: I'm doing wonderful. Thank you for asking. James, I am not so sure if you can still remember the company because the last time\n\nChannel 1: Yes.\n\nChannel 0: that we touched base with you yes, sir. Cloud\n\nChannel 1: Yes.\n\nChannel 0: solution IT.\n\nChannel 1: I do remember.\n\nChannel 0: Okay. Wonderful, sir. Sir, actually, sir, that is the reason why I'm calling you back right now, because would like to know if you have any available schedule next month to have a catch up meeting with him.\n\nChannel 1: No. I don't. We've we've sort of gotten ourselves another MSP that's able to do all of this for us. So\n\nChannel 0: Mhmm.\n\nChannel 1: it's you know, we'll be getting on to them doing it. 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Have a good day, sir.\n\nChannel 1: Thanks.\n\nChannel 0: Take care.\n\nChannel 1: Thank you. You\n\nChannel 0: Alright.\n\nChannel 1: too.\n\nChannel 0: Alright.\n\nChannel 1: Bye.\n\nChannel 0: Thank you. Bye bye. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.16,"end":0.65999997,"sentiment":"neutral","sentiment_score":0.021194130182266235}],"sentiment":"neutral","sentiment_score":0.021194130182266235,"channel":1,"num_words":1,"start":0.16,"end":0.65999997},{"sentences":[{"text":"Yeah.","start":4.08,"end":4.4,"sentiment":"neutral","sentiment_score":0.07837583124637604},{"text":"Good afternoon.","start":4.4,"end":5.14,"sentiment":"neutral","sentiment_score":0.2698143571615219},{"text":"James, it's Ronald from Cloud Solution IT.","start":5.8399997,"end":9.86,"sentiment":"neutral","sentiment_score":0.198297951902662},{"text":"How are you doing 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The customer explains that they already have another MSP and declines the offer, but thanks Ronald for the call. They discuss the topic briefly before ending the call."},"intents":{"segments":[{"text":"Sir, actually, sir, that is the reason why I'm calling you back right now, because would like to know if you have any available schedule next month to have a catch up meeting with him.","start_word":65,"end_word":99,"intents":[{"intent":"Schedule catch up meeting","confidence_score":0.07113697}]}]},"sentiments":{"segments":[{"text":"Hello? Yeah. Good afternoon. James, it's Ronald from Cloud Solution IT. How are you doing today? Okay.","start_word":0,"end_word":16,"sentiment":"neutral","sentiment_score":0.18581269681453705},{"text":"Thanks, Ronald.","start_word":17,"end_word":18,"sentiment":"positive","sentiment_score":0.35836535692214966},{"text":"How are you?","start_word":19,"end_word":21,"sentiment":"neutral","sentiment_score":0.3125016391277313},{"text":"I'm doing wonderful. 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It delivers 24 by seven in investigation and response to security events across your IT infrastructure, network, firewall, and end Yeah. point, sir. Thanks. No. If I don't wanna I don't wanna waste your time. We've our our cyber security, virtual cyber security Uh-huh. officer business has an AI suck already, which Alright. they which we use with them. So let's not waste anyone's time. I appreciate it, Yes. That that would be fine, sir. but we've got it. Thank you. Thanks, Ronald. Alright.","start_word":29,"end_word":261,"sentiment":"neutral","sentiment_score":0.0028419187292456627},{"text":"Thank you. Have a good day, sir. Thanks. Take care.","start_word":262,"end_word":271,"sentiment":"positive","sentiment_score":0.377827912569046},{"text":"Thank you. You Alright. too. Alright. Bye. Thank you. Bye bye. Bye bye.","start_word":272,"end_word":284,"sentiment":"neutral","sentiment_score":0.15416252613067627}],"average":{"sentiment":"neutral","sentiment_score":0.060044692283452945}}}}