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May I know your full name, please, for me to check your account? Yes, please. Can you spell it, please? Mhmm. Okay. Hang on. Let me just pull out your account and check. Hello, Patrick? Yes. So upon checking on our end, the service is now up and running. Can we try to connect with the Wi Fi? Let's see if let's see if it's working. Mhmm. Mhmm. Yeah. That's the Wi Fi name. And there should also be a five g, but either of that is. Mhmm. Five g? Yeah. Mhmm. Yeah. So the 2.4 g works better for a longer range. It covers more of your house, more stable through walls and obstacles, but slightly slower speeds compared to five g. Because five g works better for faster speeds, good for streaming, gaming, video calls, best when you're close to the router, but doesn't travel as far. Mhmm. Actually, I think it's already plugged in since the service the address is now online. Unlike earlier, it's it's offline. Sorry. You mean when connecting a device to the Wi Fi? Hold on. Yeah. I think it's already plugged in since the service is online now. Did you plug it in already to the network termination device, The box mounted on your wall? Yeah. Yeah. Yeah. That's correct. That's to that box only. Okay. I think it just established the connection. That's why when you plug it in earlier, there's still no Internet. Hello? Actually, you only need the you should be using the router only from us because that is preconfigured. If you change the router, it might not establish a connection since there's a different credentials. Yeah. Mhmm. Mhmm. All good. Yeah. That's correct. Okay. Great. So if you run into any issues or have more questions, feel free to give us a call anytime. Yeah. You're welcome. Bye. 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Good afternoon. This is Marie from Airtel tech support. How can I assist you today? Hello?\n\nYes? Yes. I can hear you well. Okay. I see.\n\nMay I know your full name, please, for me to check your account? Yes, please. Can you spell it, please? Mhmm. Okay.\n\nHang on. Let me just pull out your account and check. Hello, Patrick? Yes. So upon checking on our end, the service is now up and running.\n\nCan we try to connect with the Wi Fi? Let's see if let's see if it's working. Mhmm. Mhmm. Yeah.\n\nThat's the Wi Fi name. And there should also be a five g, but either of that is. Mhmm. Five g? Yeah.\n\nMhmm. Yeah. So the 2.4 g works better for a longer range. It covers more of your house, more stable through walls and obstacles, but slightly slower speeds compared to five g. Because five g works better for faster speeds, good for streaming, gaming, video calls, best when you're close to the router, but doesn't travel as far.\n\nMhmm. Actually, I think it's already plugged in since the service the address is now online. Unlike earlier, it's it's offline. Sorry. You mean when connecting a device to the Wi Fi?\n\nHold on. Yeah. I think it's already plugged in since the service is online now. Did you plug it in already to the network termination device, The box mounted on your wall? Yeah.\n\nYeah. Yeah. That's correct. That's to that box only. Okay.\n\nI think it just established the connection. That's why when you plug it in earlier, there's still no Internet. Hello? Actually, you only need the you should be using the router only from us because that is preconfigured. If you change the router, it might not establish a connection since there's a different credentials.\n\nYeah. Mhmm. Mhmm. All good. Yeah.\n\nThat's correct. Okay. Great. So if you run into any issues or have more questions, feel free to give us a call anytime. Yeah.\n\nYou're welcome. Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.24,"end":2.6399999,"sentiment":"neutral","sentiment_score":0.21554559469223025},{"text":"Good afternoon.","start":2.6399999,"end":3.46,"sentiment":"positive","sentiment_score":0.4980677366256714},{"text":"This is Marie from Airtel tech support.","start":3.52,"end":6.02,"sentiment":"positive","sentiment_score":0.3859036011355264},{"text":"How can I assist you today?","start":6.3999996,"end":7.94,"sentiment":"neutral","sentiment_score":0.2322044000029564},{"text":"Hello?","start":10.32,"end":10.82,"sentiment":"neutral","sentiment_score":0.0187259279191494}],"sentiment":"neutral","sentiment_score":0.31323285904877324,"num_words":17,"start":2.24,"end":10.82},{"sentences":[{"text":"Yes?","start":11.04,"end":11.54,"sentiment":"neutral","sentiment_score":0.030977532267570496},{"text":"Yes.","start":13.635,"end":13.875,"sentiment":"neutral","sentiment_score":0.025415819138288494},{"text":"I can hear you 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correct.","start":315.78,"end":316.6,"sentiment":"neutral","sentiment_score":0.12481129169464111},{"text":"Okay.","start":318.41998,"end":318.91998,"sentiment":"neutral","sentiment_score":0.30607327818870544},{"text":"Great.","start":319.13998,"end":319.46,"sentiment":"positive","sentiment_score":0.45359453558921814},{"text":"So if you run into any issues or have more questions, feel free to give us a call anytime.","start":319.46,"end":324.91998,"sentiment":"positive","sentiment_score":0.3457328449738653},{"text":"Yeah.","start":327.81094,"end":327.97095,"sentiment":"neutral","sentiment_score":0.27150410413742065}],"sentiment":"neutral","sentiment_score":0.3270716064920028,"num_words":24,"start":315.78,"end":327.97095},{"sentences":[{"text":"You're welcome.","start":327.97095,"end":328.63095,"sentiment":"positive","sentiment_score":0.33353449404239655},{"text":"Bye.","start":329.09094,"end":329.41095,"sentiment":"neutral","sentiment_score":0.3236350417137146},{"text":"Have a great 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This is Brian. Hello? Hi. Yes. Sorry. Can you hear me? Yes. I actually spoke to you the other day, but I recently signed up with you guys, and I've received my router. And I just need help setting up my Internet because I find it's not connecting. Yes. So it's Patrick Patrici. Would you like me to spell that? Yes. So Patrick is p a t r I c k. And Catanzaridi is c a t a n zed a r I t I. Yes. Yeah. Yeah. That that sounds good. So my I've plugged in my modem. I think this must be me. This is new. Maybe this wasn't there before. Airtel 2.4 g. Is this me? Yeah. Which one is which which one is which? So there's one that says Airtel 2.4 g five eighty seven e, and there's one that says there's one that says, oh, Airtel five g five f yeah. That's the one. Okay. Do I need do I need to plug in the router you guys have given me? Oh, eight zero five g. It's not connected. Hold on. Can I but can I sorry? Can I plug it in anywhere that has a phone connection in the house, or do I need to connect the router to the actual NBN board? Yeah. So now I've got the I've got the modem that you guys have sent me. Do I have to plug do I have to plug this in to the actual NBN switchboard thing? Yeah. So I have to plug it to the box into the box on the wall. Right? I'm not allowed to plug it anywhere else in the house. Okay. Yeah. No. I'm sorry. I didn't mean I realized now the Internet actually is working. For some reason, it only became active today. Does that mean that I can use any, what, any router now if I that I want to to plug into this? I don't have to use your one. Right? Okay. So I need to use the same router. Okay. No. That's that's perfectly fine. Okay. Alright. Well, sorry for calling you. It's all set up. I I'm actually it's it's actually working. I just hadn't tested it today. I thought I thought because I had a I had a different router, I thought the issue was that well, yeah, I thought that the you guys actually had to do something on your end, but now I understand I need to use the router that you've given me. I'm not allowed to use a faster one. Thank you so much for your help and for your time. You too. You too. 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This is Brian. Hello? Hi. Yes.\n\nSorry. Can you hear me? Yes. I actually spoke to you the other day, but I recently signed up with you guys, and I've received my router. And I just need help setting up my Internet because I find it's not connecting.\n\nYes. So it's Patrick Patrici. Would you like me to spell that? Yes. So Patrick is p a t r I c k.\n\nAnd Catanzaridi is c a t a n zed a r I t I. Yes. Yeah. Yeah. That that sounds good.\n\nSo my I've plugged in my modem. I think this must be me. This is new. Maybe this wasn't there before. Airtel 2.4 g.\n\nIs this me? Yeah. Which one is which which one is which? So there's one that says Airtel 2.4 g five eighty seven e, and there's one that says there's one that says, oh, Airtel five g five f yeah. That's the one.\n\nOkay. Do I need do I need to plug in the router you guys have given me? Oh, eight zero five g. It's not connected. Hold on.\n\nCan I but can I sorry? Can I plug it in anywhere that has a phone connection in the house, or do I need to connect the router to the actual NBN board? Yeah. So now I've got the I've got the modem that you guys have sent me. Do I have to plug do I have to plug this in to the actual NBN switchboard thing?\n\nYeah. So I have to plug it to the box into the box on the wall. Right? I'm not allowed to plug it anywhere else in the house. Okay.\n\nYeah. No. I'm sorry. I didn't mean I realized now the Internet actually is working. For some reason, it only became active today.\n\nDoes that mean that I can use any, what, any router now if I that I want to to plug into this? I don't have to use your one. Right? Okay. So I need to use the same router.\n\nOkay. No. That's that's perfectly fine. Okay. Alright.\n\nWell, sorry for calling you. It's all set up. I I'm actually it's it's actually working. I just hadn't tested it today. I thought I thought because I had a I had a different router, I thought the issue was that well, yeah, I thought that the you guys actually had to do something on your end, but now I understand I need to use the router that you've given me.\n\nI'm not allowed to use a faster one. Thank you so much for your help and for your time. You too. You too. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":6.96,"end":7.2,"sentiment":"neutral","sentiment_score":0.16718822717666626},{"text":"This is Brian.","start":7.2,"end":7.94,"sentiment":"neutral","sentiment_score":0.09937980398535728},{"text":"Hello?","start":9.36,"end":9.86,"sentiment":"neutral","sentiment_score":0.0214726272970438},{"text":"Hi.","start":11.5199995,"end":11.84,"sentiment":"neutral","sentiment_score":0.02971986122429371},{"text":"Yes.","start":11.84,"end":12.0,"sentiment":"neutral","sentiment_score":0.021461263298988342}],"sentiment":"neutral","sentiment_score":0.07685448442186628,"num_words":7,"start":6.96,"end":12.0},{"sentences":[{"text":"Sorry.","start":12.0,"end":12.24,"sentiment":"neutral","sentiment_score":-0.05438277870416641},{"text":"Can you hear 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good.","start":103.095,"end":104.535,"sentiment":"positive","sentiment_score":0.37267138063907623}],"sentiment":"neutral","sentiment_score":0.09837112948298454,"num_words":21,"start":46.454998,"end":104.535},{"sentences":[{"text":"So my I've plugged in my modem.","start":104.535,"end":111.26,"sentiment":"neutral","sentiment_score":-0.06943254864641599},{"text":"I think this must be me.","start":111.32,"end":112.76,"sentiment":"neutral","sentiment_score":-0.20537146925926208},{"text":"This is new.","start":112.76,"end":113.560005,"sentiment":"neutral","sentiment_score":-0.28222421805063885},{"text":"Maybe this wasn't there before.","start":113.560005,"end":115.020004,"sentiment":"neutral","sentiment_score":-0.18478676676750183},{"text":"Airtel 2.4 g.","start":115.08,"end":117.740005,"sentiment":"neutral","sentiment_score":-0.014139655667046705}],"sentiment":"neutral","sentiment_score":-0.14713675462796041,"num_words":24,"start":104.535,"end":117.740005},{"sentences":[{"text":"Is this me?","start":117.8,"end":118.700005,"sentiment":"neutral","sentiment_score":-0.014064520287017027},{"text":"Yeah.","start":125.735,"end":126.055,"sentiment":"neutral","sentiment_score":-0.026547815650701523},{"text":"Which one is which which one is which?","start":126.055,"end":128.535,"sentiment":"neutral","sentiment_score":-0.07033769134432077},{"text":"So there's one that says Airtel 2.4 g five eighty seven e, and there's one that says there's one that says, oh, Airtel five g five f yeah.","start":128.535,"end":139.60999,"sentiment":"neutral","sentiment_score":0.0014833378455867724},{"text":"That's the one.","start":139.60999,"end":140.43,"sentiment":"neutral","sentiment_score":0.04801276450355848}],"sentiment":"neutral","sentiment_score":-0.010369096606493343,"num_words":43,"start":117.8,"end":140.43},{"sentences":[{"text":"Okay.","start":140.56999,"end":141.06999,"sentiment":"neutral","sentiment_score":0.05590813606977463},{"text":"Do I need do I need to plug in the router you 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you.","start":292.07498,"end":293.275,"sentiment":"neutral","sentiment_score":0.06948620527982712},{"text":"It's all set up.","start":293.275,"end":294.235,"sentiment":"neutral","sentiment_score":0.20470522716641426},{"text":"I I'm actually it's it's actually working.","start":294.235,"end":296.555,"sentiment":"neutral","sentiment_score":0.24565012753009796},{"text":"I just hadn't tested it today.","start":296.555,"end":298.25497,"sentiment":"neutral","sentiment_score":-0.10170768698056538},{"text":"I thought I thought because I had a I had a different router, I thought the issue was that well, yeah, I thought that the you guys actually had to do something on your end, but now I understand I need to use the router that you've given me.","start":298.47498,"end":312.84,"sentiment":"neutral","sentiment_score":-0.19795911074901112}],"sentiment":"neutral","sentiment_score":-0.1045695735325276,"num_words":71,"start":292.07498,"end":312.84},{"sentences":[{"text":"I'm not allowed to use a faster one.","start":312.84,"end":314.78,"sentiment":"neutral","sentiment_score":-0.292621448636055},{"text":"Thank you so much for your help and for your time.","start":325.625,"end":327.885,"sentiment":"positive","sentiment_score":0.6338078379631042},{"text":"You too.","start":329.465,"end":329.945,"sentiment":"positive","sentiment_score":0.46219269931316376},{"text":"You too.","start":329.945,"end":331.065,"sentiment":"positive","sentiment_score":0.5667829811573029},{"text":"Bye bye.","start":331.065,"end":331.805,"sentiment":"neutral","sentiment_score":0.06955410912632942}],"sentiment":"neutral","sentiment_score":0.27311896830797194,"num_words":25,"start":312.84,"end":331.805}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Marie from Airtel tech support. How can I\n\nChannel 1: Hi.\n\nChannel 0: assist\n\nChannel 1: This\n\nChannel 0: you\n\nChannel 1: is Brian.\n\nChannel 0: today?\n\nChannel 1: Hello?\n\nChannel 0: Hello? Yes?\n\nChannel 1: Hi. Yes. Sorry. Can you hear me?\n\nChannel 0: Yes. I can hear you well.\n\nChannel 1: Yes. I actually spoke to you the other day, but I recently signed up with you guys, and I've received my router. And I just need help setting up my Internet because I find it's not connecting.\n\nChannel 0: Okay. I see. May I know your full name, please, for me to check your account?\n\nChannel 1: Yes. So it's Patrick Patrici. Would you like me to spell that?\n\nChannel 0: Yes, please. Can you spell it, please?\n\nChannel 1: Yes. So Patrick is p a t r I c k. And Catanzaridi is c a t a n zed a r I t I.\n\nChannel 0: Mhmm. Okay. Hang on. Let me just pull out your account and check. Hello, Patrick?\n\nChannel 1: Yes.\n\nChannel 0: Yes. So upon checking on our end, the service is now up and running. Can we try to connect with the Wi Fi? Let's see if let's see if\n\nChannel 1: Yeah.\n\nChannel 0: it's working. Mhmm.\n\nChannel 1: Yeah. That that sounds good. So\n\nChannel 0: Mhmm.\n\nChannel 1: my I've plugged in my modem. I think this must be me. This is new. Maybe this wasn't there before. Airtel 2.4 g.\n\nIs this me?\n\nChannel 0: Yeah. That's the Wi Fi name. And there should also be a five g,\n\nChannel 1: Yeah.\n\nChannel 0: but\n\nChannel 1: Which\n\nChannel 0: either\n\nChannel 1: one is\n\nChannel 0: of that is.\n\nChannel 1: which which one is which? So there's one that says Airtel 2.4 g five eighty seven e, and there's one\n\nChannel 0: Mhmm.\n\nChannel 1: that says there's one that says, oh, Airtel five g\n\nChannel 0: Five\n\nChannel 1: five\n\nChannel 0: g?\n\nChannel 1: f\n\nChannel 0: Yeah.\n\nChannel 1: yeah. That's the one.\n\nChannel 0: Mhmm.\n\nChannel 1: Okay.\n\nChannel 0: Yeah. So the 2.4 g works better for a longer range. It covers more of your house, more stable through walls and obstacles, but slightly slower speeds compared to five g. Because five g works better for faster speeds, good for streaming, gaming, video calls, best when you're close to the router, but\n\nChannel 1: Do\n\nChannel 0: doesn't\n\nChannel 1: I need\n\nChannel 0: travel as\n\nChannel 1: do I need to plug in the router you guys have given me? Oh, eight zero five g. It's not connected.\n\nChannel 0: far. Mhmm. Actually,\n\nChannel 1: Hold on.\n\nChannel 0: I think it's already plugged in since the service the address is now online. Unlike earlier, it's it's offline.\n\nChannel 1: Can I but can I sorry? Can I plug it in anywhere that has a phone connection in the house, or do I need to connect the router to the actual NBN board?\n\nChannel 0: Sorry. You mean when connecting a device to the Wi Fi?\n\nChannel 1: Yeah. So now I've got the I've got the modem that you guys have\n\nChannel 0: Hold\n\nChannel 1: sent me.\n\nChannel 0: on.\n\nChannel 1: Do I\n\nChannel 0: Yeah.\n\nChannel 1: have to plug do I have to plug this in to the actual NBN switchboard thing?\n\nChannel 0: I think it's already plugged in since the service is online now. Did you plug it in already to the network termination device, The box mounted on your wall?\n\nChannel 1: Yeah. So I have to plug it to the box\n\nChannel 0: Yeah.\n\nChannel 1: into the box on the wall. Right? I'm not allowed to plug it anywhere else in the house.\n\nChannel 0: Yeah. Yeah. That's correct. That's\n\nChannel 1: Okay.\n\nChannel 0: to that box only.\n\nChannel 1: Yeah. No. I'm sorry. I didn't mean I realized now the Internet actually is working. For some reason, it only became active today.\n\nChannel 0: Okay. I think it just established the connection. That's why when you plug it in earlier, there's still no Internet.\n\nChannel 1: Does that mean that I can use\n\nChannel 0: Hello?\n\nChannel 1: any, what, any router now if I that I want to to plug into this? I don't have to use your one. Right?\n\nChannel 0: Actually, you only need the you should be using the router only from us because that is preconfigured. If you change the router, it might not establish a connection since there's a different credentials.\n\nChannel 1: Okay. So I need to use the same router. Okay. No. That's\n\nChannel 0: Yeah.\n\nChannel 1: that's perfectly\n\nChannel 0: Mhmm.\n\nChannel 1: fine. Okay. Alright. Well, sorry\n\nChannel 0: Mhmm.\n\nChannel 1: for calling you. It's all set up. I\n\nChannel 0: All\n\nChannel 1: I'm\n\nChannel 0: good.\n\nChannel 1: actually it's it's actually working. I just hadn't tested it today. I thought I thought because I had a I had a different router, I thought the issue was that well, yeah, I thought that the you guys actually had to do something on your end, but now I understand I need to use the router that you've given me. I'm not allowed to use a faster one.\n\nChannel 0: Yeah. That's correct. Okay. Great. So if you run into any issues or have more questions, feel free to give us a call anytime.\n\nChannel 1: Thank you so much for your help and for your time.\n\nChannel 0: Yeah. You're welcome. Bye. Have\n\nChannel 1: You too.\n\nChannel 0: a great\n\nChannel 1: You\n\nChannel 0: day.\n\nChannel 1: too. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.24,"end":2.6399999,"sentiment":"neutral","sentiment_score":0.21554559469223025},{"text":"Good afternoon.","start":2.6399999,"end":3.46,"sentiment":"positive","sentiment_score":0.4980677366256714},{"text":"This is Marie from Airtel tech support.","start":3.52,"end":6.02,"sentiment":"positive","sentiment_score":0.3859036011355264},{"text":"How can 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Brian.","start":7.3599997,"end":7.94,"sentiment":"neutral","sentiment_score":0.08356484211981297}],"sentiment":"neutral","sentiment_score":0.08356484211981297,"channel":1,"num_words":2,"start":7.3599997,"end":7.94},{"sentences":[{"text":"today?","start":7.44,"end":7.94,"sentiment":"neutral","sentiment_score":0.11828196048736572}],"sentiment":"neutral","sentiment_score":0.11828196048736572,"channel":0,"num_words":1,"start":7.44,"end":7.94},{"sentences":[{"text":"Hello?","start":9.36,"end":9.86,"sentiment":"neutral","sentiment_score":0.0214726272970438}],"sentiment":"neutral","sentiment_score":0.0214726272970438,"channel":1,"num_words":1,"start":9.36,"end":9.86},{"sentences":[{"text":"Hello?","start":10.32,"end":10.82,"sentiment":"neutral","sentiment_score":0.0187259279191494},{"text":"Yes?","start":11.04,"end":11.54,"sentiment":"neutral","sentiment_score":0.030977532267570496}],"sentiment":"neutral","sentiment_score":0.024851730093359947,"channel":0,"num_words":2,"start":10.32,"end":11.54},{"sentences":[{"text":"Hi.","start":11.5199995,"end":11.84,"sentiment":"neutral","sentiment_score":0.02971986122429371},{"text":"Yes.","start":11.84,"end":12.0,"sentiment":"neutral","sentiment_score":0.021461263298988342},{"text":"Sorry.","start":12.0,"end":12.24,"sentiment":"neutral","sentiment_score":-0.05438277870416641},{"text":"Can you hear me?","start":12.24,"end":13.219999,"sentiment":"neutral","sentiment_score":-0.049642191268503666}],"sentiment":"neutral","sentiment_score":-0.02882434560784272,"channel":1,"num_words":7,"start":11.5199995,"end":13.219999},{"sentences":[{"text":"Yes.","start":13.635,"end":13.875,"sentiment":"neutral","sentiment_score":0.025415819138288494},{"text":"I can hear you well.","start":13.875,"end":15.095,"sentiment":"neutral","sentiment_score":0.04121626764535904}],"sentiment":"neutral","sentiment_score":0.03858285956084728,"channel":0,"num_words":6,"start":13.635,"end":15.095},{"sentences":[{"text":"Yes.","start":15.435,"end":15.935,"sentiment":"neutral","sentiment_score":0.05504433065652847},{"text":"I actually spoke to you the other day, but I recently signed up with you guys, and I've received my router.","start":17.035,"end":23.755001,"sentiment":"neutral","sentiment_score":0.03971147608189356},{"text":"And I just need help setting up my Internet because I find it's not 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sorry","start":292.07498,"end":292.555,"sentiment":"neutral","sentiment_score":0.03934646025300026}],"sentiment":"neutral","sentiment_score":0.06894964277744293,"channel":1,"num_words":5,"start":290.86,"end":292.555},{"sentences":[{"text":"Mhmm.","start":292.38998,"end":292.88998,"sentiment":"neutral","sentiment_score":0.030107183381915092}],"sentiment":"neutral","sentiment_score":0.030107183381915092,"channel":0,"num_words":1,"start":292.38998,"end":292.88998},{"sentences":[{"text":"for calling you.","start":292.555,"end":293.275,"sentiment":"neutral","sentiment_score":0.08957936863104503},{"text":"It's all set 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it's it's actually working.","start":294.955,"end":296.555,"sentiment":"neutral","sentiment_score":0.23058144748210907},{"text":"I just hadn't tested it today.","start":296.555,"end":298.25497,"sentiment":"neutral","sentiment_score":-0.10170768698056538},{"text":"I thought I thought because I had a I had a different router, I thought the issue was that well, yeah, I thought that the you guys actually had to do something on your end, but now I understand I need to use the router that you've given me.","start":298.47498,"end":312.84,"sentiment":"neutral","sentiment_score":-0.19795911074901112},{"text":"I'm not allowed to use a faster one.","start":312.84,"end":314.78,"sentiment":"neutral","sentiment_score":-0.292621448636055}],"sentiment":"neutral","sentiment_score":-0.16909274853327694,"channel":1,"num_words":68,"start":294.955,"end":314.78},{"sentences":[{"text":"Yeah.","start":315.46,"end":315.78,"sentiment":"neutral","sentiment_score":0.033394668251276016},{"text":"That's 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The agent helps Patrick troubleshoot his modem and router, and they determine that the service is now up and running. The agent also advises Patrick to use a different router and to check for internet connection issues if he uses it."},"intents":{"segments":[{"text":"I actually spoke to you the other day, but I recently signed up with you guys, and I've received my router. And I just need help setting up my Internet because I find it's not connecting. Okay.","start_word":37,"end_word":73,"intents":[{"intent":"Request assistance with internet connection","confidence_score":0.007907809}]},{"text":"I think it just established the connection. That's why when you plug it in earlier, there's still no Internet.","start_word":557,"end_word":575,"intents":[{"intent":"Resolve connectivity issue","confidence_score":0.0033312219}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.21554559469223025},{"text":"Good afternoon. This is Marie from Airtel tech support.","start_word":1,"end_word":9,"sentiment":"positive","sentiment_score":0.39974674582481384},{"text":"How can I assist Hi. you This is today? Brian. Hello? Hello? Yes? Hi. Yes. Sorry. Can you hear me? Yes. I can hear you well. Yes. I actually spoke to you the other day, but I recently signed up with you guys, and I've received my router. And I just need help setting up my Internet because I find it's not connecting. Okay. I see. May I know your full name, please, for me to check your account? Yes. So it's Patrick Patrici. Would you like me to spell that? Yes, please. Can you spell it, please? Yes. So Patrick is p a t r I c k. And Catanzaridi is c a t a n zed a r I t I. Mhmm. Okay. Hang on. Let me just pull out your account and check. Hello, Patrick? Yes. Yes. So upon checking on our end, the service is now up and running. Can we try to connect with the Wi Fi? Let's see if let's see if Yeah. it's working. Mhmm. Yeah.","start_word":10,"end_word":182,"sentiment":"neutral","sentiment_score":0.03470670431852341},{"text":"That that sounds good.","start_word":183,"end_word":186,"sentiment":"positive","sentiment_score":0.36785516142845154},{"text":"So Mhmm. my I've plugged in my modem. I think this must be me. This is new. Maybe this wasn't there before. Airtel 2.4 g. Is this me? Yeah. That's the Wi Fi name. And there should also be a five g, Yeah. but Which either one is of that is. which which one is which? So there's one that says Airtel 2.4 g five eighty seven e, and there's one Mhmm. that says there's one that says, oh, Airtel five g Five five g? f Yeah. yeah. That's the one. Mhmm. Okay. Yeah. So the 2.4 g works better for a longer range. It covers more of your house, more stable through walls and obstacles, but slightly slower speeds compared to five g. Because five g works better for faster speeds, good for streaming, gaming, video calls, best when you're close to the router, but Do doesn't I need travel as do I need to plug in the router you guys have given me? Oh, eight zero five g. It's not connected. far. Mhmm. Actually, Hold on. I think it's already plugged in since the service the address is now online. Unlike earlier, it's it's offline. Can I but can I sorry? Can I plug it in anywhere that has a phone connection in the house, or do I need to connect the router to the actual NBN board? Sorry. You mean when connecting a device to the Wi Fi? Yeah. So now I've got the I've got the modem that you guys have Hold sent me. on. Do I Yeah. have to plug do I have to plug this in to the actual NBN switchboard thing? I think it's already plugged in since the service is online now. Did you plug it in already to the network termination device, The box mounted on your wall? Yeah. So I have to plug it to the box Yeah. into the box on the wall. Right?","start_word":187,"end_word":511,"sentiment":"neutral","sentiment_score":0.005886324632626313},{"text":"I'm not allowed to plug it anywhere else in the house.","start_word":512,"end_word":522,"sentiment":"negative","sentiment_score":-0.34153053164482117},{"text":"Yeah. Yeah. That's correct. That's Okay. to that box only. Yeah. No. I'm sorry. I didn't mean I realized now the Internet actually is working. For some reason, it only became active today. Okay. I think it just established the connection. That's why when you plug it in earlier, there's still no Internet. Does that mean that I can use Hello? any, what, any router now if I that I want to to plug into this? I don't have to use your one. Right? Actually, you only need the you should be using the router only from us because that is preconfigured. If you change the router, it might not establish a connection since there's a different credentials. Okay. So I need to use the same router. Okay. No. That's Yeah. that's perfectly Mhmm. fine. Okay. Alright. Well, sorry Mhmm. for calling you. It's all set up. I All I'm good. actually it's it's actually working. I just hadn't tested it today. I thought I thought because I had a I had a different router, I thought the issue was that well, yeah, I thought that the you guys actually had to do something on your end, but now I understand I need to use the router that you've given me. I'm not allowed to use a faster one. Yeah. That's correct. Okay.","start_word":523,"end_word":745,"sentiment":"neutral","sentiment_score":-0.05702650174498558},{"text":"Great. So if you run into any issues or have more questions, feel free to give us a call anytime. Thank you so much for your help and for your time.","start_word":746,"end_word":776,"sentiment":"positive","sentiment_score":0.4443279206752777},{"text":"Yeah.","start_word":777,"end_word":777,"sentiment":"neutral","sentiment_score":0.27150410413742065},{"text":"You're welcome.","start_word":778,"end_word":779,"sentiment":"positive","sentiment_score":0.3994857966899872},{"text":"Bye.","start_word":780,"end_word":780,"sentiment":"neutral","sentiment_score":0.3236350417137146},{"text":"Have You too. a great You day. too.","start_word":781,"end_word":788,"sentiment":"positive","sentiment_score":0.58744877576828},{"text":"Bye bye.","start_word":789,"end_word":790,"sentiment":"neutral","sentiment_score":0.2123075574636459}],"average":{"sentiment":"neutral","sentiment_score":0.0202922036745834}}}}