{"metadata":{"transaction_key":"deprecated","request_id":"01a0126f-6c96-7031-89c5-0b0da29c86ff","sha256":"29a7c01d9b1e84225387f11d839add29405264cc210af35769240afc94f840d1","created":"2026-08-18T01:14:49.010Z","duration":480.67194,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":2093,"output_tokens":129},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":2343,"output_tokens":2348},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":2343,"output_tokens":210}},"results":{"channels":[{"alternatives":[{"transcript":"Hi. Good morning, Sharon. This is Dana. How are you today? I'm very well. Thank you. Thanks so much for returning my call. I'm so sorry I missed you the first time. Oh, no. That's okay. I was actually trying to sort of dial you again to see if I could get try again. So you must have just called in as I was dialing out, but it's all good. How's how's your morning? Yeah. No. I've got my headset on. I'm just moving the headset closer. Is that a little bit better? Yeah. Sorry about that because I I can hear you perfectly. I know sometimes our phones are a little bit quiet. Yep. Can you hear me, Sharon? Is that better? Oh, that's absolutely yeah. I can hear you perfectly. Can you hear me better? Fantastic. All good. So I had you booked in today just for a quick catch up in relation to withdrawing some funds there. Just before I do jump into the call, I do need to let you know moving forward, our calls are recorded. Are you happy with me continuing with that? Fantastic. So what can I help you with? What's wait. After a bit of a withdrawal. Yeah. Oh, I'm so sorry. Yeah. Absolutely. So you are no. That's understandable. So you are still technically working at the moment. So we can do the withdrawal the same as we did last year last financial year, whereas we open up that transfer retirement pension account and draw down the maximum amount that's possible. I know last time there was a little bit of a a delay in that one, but I'll make sure it happens a lot faster for you this time. Is that yeah. That's okay. Let's have a quick look. So if we look at that now, we've got a 100 and balance is sitting at a 179,719. And the amount that we would have to leave behind in the accumulation account is 10,000 plus the tax liability. So I'd probably leave about 11,000 behind just to make sure that we cover that for you. And then so $1.79 $7.01 8 minus, say, 11,000. That leaves us with a transfer of a $178,718. And so 10% of that, that gives us about 17,000. Is that what you're after, just the the maximum 10% that you can? Yep. Beautiful. And that'll beautiful. That'll be the maximum for this financial year. Is that gonna be okay? Yep. That's alright. And are you happy with doing that under a transaction with that advice the same as we did last time to make it quicker, or did you want me to look at personal advice for you? Yep. That's okay. That's not a problem at all. I'll do up the transaction without advice and the withdrawal documents required. We'll send that through to you via Odoo sign to sign. Just as the same time last time, it will just have a couple of risks in there noting that the funds are no longer invested, that they are in your bank account, so and usable for you. There could be, you know, tax consequences for withdrawing and or buy sale cost, but you're comfortable with all of that the same as we talked about last time. Is that right? Yep. Beautiful. Beautiful. And you need I'm so sorry you're going through that hardship. So you just sort of need the funds to have in your account as a bit of a backup for a financial boost. Is that right? Yeah. Cash loan. Oh, yeah. That's a lot, isn't it? Wow. Yeah. Yeah. I'm so sorry. Yeah. It is. It is. It is. Absolutely. The benefit is that with your age and look. I don't wanna make you feel older than you actually are, but with your age, the fact is you can take you access the funds tax free. So it does give you a little bit of a benefit to the other draw these funds out when you do need to. So that is a good thing that you have as a backup for now. I would like to once we have kinda gone through this, I would like to do a bit more of a an annual review with you because I had a bit of a look at your super beforehand, and there are definitely some advice that we can provide. But because you are sort of going through a lot at the moment, I think it's best to do the withdrawal there for you under the transaction without advice. I'll let you go through the process of moving house and whatever you need to do at the moment, and then we maybe come back a little bit later in the year and do a bit of an annual review. Does sort of October sound okay for you, or did you want it maybe that sounds okay? Beautiful. Mid October. I'll make a little note that we'll give you a call early October to book in a time around mid to late October to suit you, and we can touch base and see how everything else is going for you and look at updating some advice. In the meantime, as per your request, they'll get the transaction with that advice completed by drawing the maximum of 10% out via a transition retirement strategy and just using the same bank account we did last time. Is that right? Yep. Beautiful. I'm just gonna double check the last three digits for you just to make sure I have the correct information. Sorry. Okay. So the account number is an NAB account ending in 752. Is that correct? You're fine. Yeah. That's okay. Yeah. No. You're fine. I wanna make sure the money gets to you. Okay. I have a different number. Yeah. I have 5 7 five two as the last digit. And now yeah. Yes. Sorry. 5752. Fantastic. Lovely. Well, we'll get that transaction with that advice done up for you with noting all the bits and pieces that we've gone through. We'll get the withdrawal documents ready for you as well. So once that all comes through, if you can sign and return it back, we can process it nice and quickly for you. It normally does take about a week to get the TTR account open to be able to complete the withdrawal. And then once we've opened it up and withdrawn the maximum, we'll close it back off and roll everything back into accumulation for you. Are you comfortable with that? Yep. Fantastic. Excellent. Do you have any questions or anything you kinda wanted me to break down or clarify for you or that's okay? Absolutely. No. That's okay. We'll get that sorted today for you. If you do find you need anything additional, let me know, and I'll make sure we do a review for you in October as well. Okay? Not a problem at all, Sharon. I'll talk to you soon. Have a good day. Thank you. See you later. 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Good morning, Sharon. This is Dana. How are you today? I'm very well.\n\nThank you. Thanks so much for returning my call. I'm so sorry I missed you the first time. Oh, no. That's okay.\n\nI was actually trying to sort of dial you again to see if I could get try again. So you must have just called in as I was dialing out, but it's all good. How's how's your morning? Yeah. No.\n\nI've got my headset on. I'm just moving the headset closer. Is that a little bit better? Yeah. Sorry about that because I I can hear you perfectly.\n\nI know sometimes our phones are a little bit quiet. Yep. Can you hear me, Sharon? Is that better? Oh, that's absolutely yeah.\n\nI can hear you perfectly. Can you hear me better? Fantastic. All good. So I had you booked in today just for a quick catch up in relation to withdrawing some funds there.\n\nJust before I do jump into the call, I do need to let you know moving forward, our calls are recorded. Are you happy with me continuing with that? Fantastic. So what can I help you with? What's wait.\n\nAfter a bit of a withdrawal. Yeah. Oh, I'm so sorry. Yeah. Absolutely.\n\nSo you are no. That's understandable. So you are still technically working at the moment. So we can do the withdrawal the same as we did last year last financial year, whereas we open up that transfer retirement pension account and draw down the maximum amount that's possible. I know last time there was a little bit of a a delay in that one, but I'll make sure it happens a lot faster for you this time.\n\nIs that yeah. That's okay. Let's have a quick look. So if we look at that now, we've got a 100 and balance is sitting at a 179,719. And the amount that we would have to leave behind in the accumulation account is 10,000 plus the tax liability.\n\nSo I'd probably leave about 11,000 behind just to make sure that we cover that for you. And then so $1.79 $7.01 8 minus, say, 11,000. That leaves us with a transfer of a $178,718. And so 10% of that, that gives us about 17,000. Is that what you're after, just the the maximum 10% that you can?\n\nYep. Beautiful. And that'll beautiful. That'll be the maximum for this financial year. Is that gonna be okay?\n\nYep. That's alright. And are you happy with doing that under a transaction with that advice the same as we did last time to make it quicker, or did you want me to look at personal advice for you? Yep. That's okay.\n\nThat's not a problem at all. I'll do up the transaction without advice and the withdrawal documents required. We'll send that through to you via Odoo sign to sign. Just as the same time last time, it will just have a couple of risks in there noting that the funds are no longer invested, that they are in your bank account, so and usable for you. There could be, you know, tax consequences for withdrawing and or buy sale cost, but you're comfortable with all of that the same as we talked about last time.\n\nIs that right? Yep. Beautiful. Beautiful. And you need I'm so sorry you're going through that hardship.\n\nSo you just sort of need the funds to have in your account as a bit of a backup for a financial boost. Is that right? Yeah. Cash loan. Oh, yeah.\n\nThat's a lot, isn't it? Wow. Yeah. Yeah. I'm so sorry.\n\nYeah. It is. It is. It is. Absolutely.\n\nThe benefit is that with your age and look. I don't wanna make you feel older than you actually are, but with your age, the fact is you can take you access the funds tax free. So it does give you a little bit of a benefit to the other draw these funds out when you do need to. So that is a good thing that you have as a backup for now. I would like to once we have kinda gone through this, I would like to do a bit more of a an annual review with you because I had a bit of a look at your super beforehand, and there are definitely some advice that we can provide.\n\nBut because you are sort of going through a lot at the moment, I think it's best to do the withdrawal there for you under the transaction without advice. I'll let you go through the process of moving house and whatever you need to do at the moment, and then we maybe come back a little bit later in the year and do a bit of an annual review. Does sort of October sound okay for you, or did you want it maybe that sounds okay? Beautiful. Mid October.\n\nI'll make a little note that we'll give you a call early October to book in a time around mid to late October to suit you, and we can touch base and see how everything else is going for you and look at updating some advice. In the meantime, as per your request, they'll get the transaction with that advice completed by drawing the maximum of 10% out via a transition retirement strategy and just using the same bank account we did last time. Is that right? Yep. Beautiful.\n\nI'm just gonna double check the last three digits for you just to make sure I have the correct information. Sorry. Okay. So the account number is an NAB account ending in 752. Is that correct?\n\nYou're fine. Yeah. That's okay. Yeah. No.\n\nYou're fine. I wanna make sure the money gets to you. Okay. I have a different number. Yeah.\n\nI have 5 7 five two as the last digit. And now yeah. Yes. Sorry. 5752.\n\nFantastic. Lovely. Well, we'll get that transaction with that advice done up for you with noting all the bits and pieces that we've gone through. We'll get the withdrawal documents ready for you as well. So once that all comes through, if you can sign and return it back, we can process it nice and quickly for you.\n\nIt normally does take about a week to get the TTR account open to be able to complete the withdrawal. And then once we've opened it up and withdrawn the maximum, we'll close it back off and roll everything back into accumulation for you. Are you comfortable with that? Yep. Fantastic.\n\nExcellent. Do you have any questions or anything you kinda wanted me to break down or clarify for you or that's okay? Absolutely. No. That's okay.\n\nWe'll get that sorted today for you. If you do find you need anything additional, let me know, and I'll make sure we do a review for you in October as well. Okay? Not a problem at all, Sharon. I'll talk to you soon.\n\nHave a good day. Thank you. See you later. 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perfectly.","start":40.22,"end":42.72,"sentiment":"neutral","sentiment_score":-0.05036965012550354}],"sentiment":"neutral","sentiment_score":-0.07013997927840267,"num_words":28,"start":31.1,"end":42.72},{"sentences":[{"text":"I know sometimes our phones are a little bit quiet.","start":43.295002,"end":46.035,"sentiment":"neutral","sentiment_score":-0.11750198975205421},{"text":"Yep.","start":57.535,"end":57.855,"sentiment":"neutral","sentiment_score":-0.006545891985297203},{"text":"Can you hear me, Sharon?","start":57.855,"end":58.815,"sentiment":"neutral","sentiment_score":-0.007806756347417831},{"text":"Is that better?","start":58.815,"end":63.34,"sentiment":"neutral","sentiment_score":-0.031192811205983162},{"text":"Oh, that's absolutely yeah.","start":64.76,"end":68.28,"sentiment":"neutral","sentiment_score":0.025059376377612352}],"sentiment":"neutral","sentiment_score":-0.0527800217108882,"num_words":23,"start":43.295002,"end":68.28},{"sentences":[{"text":"I can hear you perfectly.","start":68.28,"end":69.58,"sentiment":"neutral","sentiment_score":0.1049611285328865},{"text":"Can you hear me better?","start":69.8,"end":71.1,"sentiment":"neutral","sentiment_score":0.013766165077686309},{"text":"Fantastic.","start":73.555,"end":74.055,"sentiment":"positive","sentiment_score":0.5451433658599854},{"text":"All good.","start":74.195,"end":75.015,"sentiment":"positive","sentiment_score":0.40426477789878845},{"text":"So I had you booked in today just for a quick catch up in relation to withdrawing some funds there.","start":75.395,"end":79.975,"sentiment":"neutral","sentiment_score":0.1644902341067791}],"sentiment":"neutral","sentiment_score":0.15870042641957602,"num_words":33,"start":68.28,"end":79.975},{"sentences":[{"text":"Just before I do jump into the call, I do need to let you know moving forward, our calls are recorded.","start":80.195,"end":84.274994,"sentiment":"neutral","sentiment_score":0.12354196998335067},{"text":"Are you happy with me continuing with that?","start":84.274994,"end":86.69499,"sentiment":"neutral","sentiment_score":0.1762131629511714},{"text":"Fantastic.","start":88.840004,"end":89.340004,"sentiment":"positive","sentiment_score":0.5093615055084229},{"text":"So what can I help you with?","start":89.8,"end":91.24,"sentiment":"neutral","sentiment_score":0.30053786294800894},{"text":"What's wait.","start":91.24,"end":92.52,"sentiment":"neutral","sentiment_score":-0.03342056646943092}],"sentiment":"neutral","sentiment_score":0.1679582586273169,"num_words":39,"start":80.195,"end":92.52},{"sentences":[{"text":"After a bit of a withdrawal.","start":92.52,"end":93.74,"sentiment":"neutral","sentiment_score":-0.13623890032370886},{"text":"Yeah.","start":99.56,"end":100.06,"sentiment":"neutral","sentiment_score":-0.0025399429723620415},{"text":"Oh, I'm so sorry.","start":104.04,"end":105.505,"sentiment":"neutral","sentiment_score":-0.2081143632531166},{"text":"Yeah.","start":106.604996,"end":107.005,"sentiment":"neutral","sentiment_score":0.01052631251513958},{"text":"Absolutely.","start":107.005,"end":107.505,"sentiment":"neutral","sentiment_score":0.07395835220813751}],"sentiment":"neutral","sentiment_score":-0.12061124101567727,"num_words":13,"start":92.52,"end":107.505},{"sentences":[{"text":"So you are no.","start":107.645,"end":109.485,"sentiment":"neutral","sentiment_score":-0.034716151654720306},{"text":"That's understandable.","start":109.485,"end":110.385,"sentiment":"neutral","sentiment_score":-0.10576628893613815},{"text":"So you are still technically working at the moment.","start":110.525,"end":113.104996,"sentiment":"neutral","sentiment_score":-0.003427057216564814},{"text":"So we can do the withdrawal the same as we did last year last financial year, whereas we open up that transfer retirement pension account and draw down the maximum amount that's possible.","start":113.165,"end":123.48,"sentiment":"neutral","sentiment_score":0.059228764000264084},{"text":"I know last time there was a little bit of a a delay in that one, but I'll make sure it happens a lot faster for you this time.","start":124.020004,"end":129.8,"sentiment":"neutral","sentiment_score":0.05952230327088257}],"sentiment":"neutral","sentiment_score":0.042850068927585305,"num_words":77,"start":107.645,"end":129.8},{"sentences":[{"text":"Is that yeah.","start":130.74,"end":131.86,"sentiment":"neutral","sentiment_score":0.2519177794456482},{"text":"That's okay.","start":131.86,"end":132.615,"sentiment":"neutral","sentiment_score":0.24900399148464203},{"text":"Let's have a quick look.","start":132.615,"end":133.815,"sentiment":"neutral","sentiment_score":0.09031633734703064},{"text":"So if we look at that now, we've got a 100 and balance is sitting at a 179,719.","start":133.815,"end":141.115,"sentiment":"neutral","sentiment_score":0.06807312307258447},{"text":"And the amount that we would have to leave behind in the accumulation account is 10,000 plus the tax liability.","start":141.735,"end":149.17,"sentiment":"neutral","sentiment_score":0.00786901731044054}],"sentiment":"neutral","sentiment_score":0.06433415769909819,"num_words":48,"start":130.74,"end":149.17},{"sentences":[{"text":"So I'd probably leave about 11,000 behind just to make sure that we cover that for you.","start":149.23,"end":154.29,"sentiment":"neutral","sentiment_score":0.004719304030432421},{"text":"And then so $1.79 $7.01 8 minus, say, 11,000.","start":155.31,"end":161.705,"sentiment":"neutral","sentiment_score":0.021839102937115565},{"text":"That leaves us with a transfer of a $178,718.","start":163.125,"end":167.225,"sentiment":"neutral","sentiment_score":0.03469794119397799},{"text":"And so 10% of that, that gives us about 17,000.","start":167.845,"end":174.66501,"sentiment":"neutral","sentiment_score":0.04648105464875698},{"text":"Is that what you're after, just the the maximum 10% that you can?","start":174.80501,"end":178.58,"sentiment":"neutral","sentiment_score":0.027408738978780232}],"sentiment":"neutral","sentiment_score":0.024313546877739758,"num_words":58,"start":149.23,"end":178.58},{"sentences":[{"text":"Yep.","start":178.72,"end":179.04001,"sentiment":"neutral","sentiment_score":0.06449092924594879},{"text":"Beautiful.","start":179.04001,"end":179.54001,"sentiment":"neutral","sentiment_score":0.28884613513946533},{"text":"And that'll beautiful.","start":179.6,"end":181.04001,"sentiment":"positive","sentiment_score":0.35256647566954297},{"text":"That'll be the maximum for this financial year.","start":181.04001,"end":183.36,"sentiment":"neutral","sentiment_score":0.19399092718958855},{"text":"Is that gonna be okay?","start":183.36,"end":184.74,"sentiment":"neutral","sentiment_score":0.08513758927583695}],"sentiment":"neutral","sentiment_score":0.18825843640499645,"num_words":18,"start":178.72,"end":184.74},{"sentences":[{"text":"Yep.","start":185.2,"end":185.52,"sentiment":"neutral","sentiment_score":0.04672255367040634},{"text":"That's alright.","start":185.52,"end":186.34,"sentiment":"neutral","sentiment_score":0.09897392988204956},{"text":"And are you happy with doing that under a transaction with that advice the same as we did last time to make it quicker, or did you want me to look at personal advice for you?","start":186.88,"end":195.005,"sentiment":"neutral","sentiment_score":0.05171346767908997},{"text":"Yep.","start":197.225,"end":197.725,"sentiment":"neutral","sentiment_score":0.10197463631629944},{"text":"That's okay.","start":198.02501,"end":198.905,"sentiment":"neutral","sentiment_score":0.24903616309165955}],"sentiment":"neutral","sentiment_score":0.06443814791384198,"num_words":42,"start":185.2,"end":198.905},{"sentences":[{"text":"That's not a problem at all.","start":198.905,"end":200.605,"sentiment":"positive","sentiment_score":0.5203492740790049},{"text":"I'll do up the transaction without advice and the withdrawal documents required.","start":200.66501,"end":204.265,"sentiment":"neutral","sentiment_score":0.25661684821049374},{"text":"We'll send that through to you via Odoo sign to sign.","start":204.265,"end":207.31999,"sentiment":"neutral","sentiment_score":0.2553746713833375},{"text":"Just as the same time last time, it will just have a couple of risks in there noting that the funds are no longer invested, that they are in your bank account, so and usable for you.","start":208.34,"end":218.04,"sentiment":"neutral","sentiment_score":0.027883955151648133},{"text":"There could be, you know, tax consequences for withdrawing and or buy sale cost, but you're comfortable with all of that the same as we talked about last time.","start":218.34,"end":225.265,"sentiment":"neutral","sentiment_score":-0.038276892219638}],"sentiment":"neutral","sentiment_score":0.09402416499429628,"num_words":95,"start":198.905,"end":225.265},{"sentences":[{"text":"Is that right?","start":225.265,"end":226.165,"sentiment":"neutral","sentiment_score":0.09073581794897716},{"text":"Yep.","start":226.465,"end":226.965,"sentiment":"neutral","sentiment_score":0.14865651726722717},{"text":"Beautiful.","start":227.185,"end":227.685,"sentiment":"positive","sentiment_score":0.536514163017273},{"text":"Beautiful.","start":227.905,"end":228.405,"sentiment":"positive","sentiment_score":0.5055357813835144},{"text":"And you need I'm so sorry you're going through that hardship.","start":229.345,"end":231.665,"sentiment":"neutral","sentiment_score":-0.09636393079364841}],"sentiment":"neutral","sentiment_score":0.023700628046165493,"num_words":17,"start":225.265,"end":231.665},{"sentences":[{"text":"So you just sort of need the funds to have in your account as a bit of a backup for a financial boost.","start":231.665,"end":235.985,"sentiment":"neutral","sentiment_score":0.017090919872988827},{"text":"Is that right?","start":235.985,"end":236.81,"sentiment":"neutral","sentiment_score":0.049575820565223694},{"text":"Yeah.","start":237.03,"end":237.53,"sentiment":"neutral","sentiment_score":-0.03076712042093277},{"text":"Cash loan.","start":238.79,"end":239.69,"sentiment":"neutral","sentiment_score":-0.08935923129320145},{"text":"Oh, yeah.","start":240.39,"end":243.84999,"sentiment":"neutral","sentiment_score":-0.17917071282863617}],"sentiment":"neutral","sentiment_score":-0.0008389803190385142,"num_words":31,"start":231.665,"end":243.84999},{"sentences":[{"text":"That's a lot, isn't it?","start":246.63,"end":248.0,"sentiment":"neutral","sentiment_score":-0.12277217358350753},{"text":"Wow.","start":248.0,"end":248.5,"sentiment":"neutral","sentiment_score":-0.03858310356736183},{"text":"Yeah.","start":255.125,"end":255.625,"sentiment":"neutral","sentiment_score":-0.019062424078583717},{"text":"Yeah.","start":258.805,"end":259.305,"sentiment":"neutral","sentiment_score":-0.08002667874097824},{"text":"I'm so sorry.","start":259.365,"end":260.505,"sentiment":"neutral","sentiment_score":-0.13294565429290137}],"sentiment":"neutral","sentiment_score":-0.10457909428937869,"num_words":11,"start":246.63,"end":260.505},{"sentences":[{"text":"Yeah.","start":260.885,"end":261.385,"sentiment":"neutral","sentiment_score":-0.0724635124206543},{"text":"It is.","start":263.125,"end":263.865,"sentiment":"neutral","sentiment_score":-0.06975879520177841},{"text":"It is.","start":264.83,"end":265.38998,"sentiment":"neutral","sentiment_score":-0.030420100316405296},{"text":"It is.","start":265.38998,"end":265.95,"sentiment":"neutral","sentiment_score":0.02252098824828863},{"text":"Absolutely.","start":265.95,"end":266.45,"sentiment":"neutral","sentiment_score":0.2091209292411804}],"sentiment":"neutral","sentiment_score":-0.0023322997149080073,"num_words":8,"start":260.885,"end":266.45},{"sentences":[{"text":"The benefit is that with your age and look.","start":266.51,"end":268.75,"sentiment":"neutral","sentiment_score":0.1284323881069819},{"text":"I don't wanna make you feel older than you actually are, but with your age, the fact is you can take you access the funds tax free.","start":268.75,"end":275.07,"sentiment":"neutral","sentiment_score":0.11214719078055134},{"text":"So it does give you a little bit of a benefit to the other draw these funds out when you do need to.","start":275.07,"end":279.58502,"sentiment":"positive","sentiment_score":0.6117592661277108},{"text":"So that is a good thing that you have as a backup for now.","start":279.58502,"end":283.36502,"sentiment":"positive","sentiment_score":0.7471327951976231},{"text":"I would like to once we have kinda gone through this, I would like to do a bit more of a an annual review with you because I had a bit of a look at your super beforehand, and there are definitely some advice that we can provide.","start":283.74503,"end":293.85,"sentiment":"neutral","sentiment_score":0.13014527782797813}],"sentiment":"neutral","sentiment_score":0.28893521680565903,"num_words":121,"start":266.51,"end":293.85},{"sentences":[{"text":"But because you are sort of going through a lot at the moment, I think it's best to do the withdrawal there for you under the transaction without advice.","start":294.09,"end":302.27002,"sentiment":"neutral","sentiment_score":-0.0401781984315864},{"text":"I'll let you go through the process of moving house and whatever you need to do at the moment, and then we maybe come back a little bit later in the year and do a bit of an annual review.","start":302.33002,"end":311.54498,"sentiment":"neutral","sentiment_score":0.04770237463526428},{"text":"Does sort of October sound okay for you, or did you want it maybe that sounds okay?","start":311.54498,"end":317.005,"sentiment":"neutral","sentiment_score":0.07452335044303361},{"text":"Beautiful.","start":319.865,"end":320.365,"sentiment":"positive","sentiment_score":0.6214318871498108},{"text":"Mid October.","start":321.54498,"end":322.285,"sentiment":"neutral","sentiment_score":0.18767250329256058}],"sentiment":"neutral","sentiment_score":0.03378203463102324,"num_words":89,"start":294.09,"end":322.285},{"sentences":[{"text":"I'll make a little note that we'll give you a call early October to book in a time around mid to late October to suit you, and we can touch base and see how everything else is going for you and look at updating some advice.","start":322.99,"end":334.93,"sentiment":"neutral","sentiment_score":0.22823928134596866},{"text":"In the meantime, as per your request, they'll get the transaction with that advice completed by drawing the maximum of 10% out via a transition retirement strategy and just using the same bank account we did last time.","start":335.38498,"end":350.345,"sentiment":"neutral","sentiment_score":0.15225129535323695},{"text":"Is that right?","start":350.345,"end":352.11002,"sentiment":"neutral","sentiment_score":0.07369552304347356},{"text":"Yep.","start":352.11002,"end":352.59003,"sentiment":"neutral","sentiment_score":0.15499792993068695},{"text":"Beautiful.","start":352.59003,"end":353.09003,"sentiment":"neutral","sentiment_score":0.3246726095676422}],"sentiment":"neutral","sentiment_score":0.19084621656141923,"num_words":89,"start":322.99,"end":353.09003},{"sentences":[{"text":"I'm just gonna double check the last three digits for you just to make sure I have the correct information.","start":353.23,"end":358.21002,"sentiment":"neutral","sentiment_score":0.06737641636282206},{"text":"Sorry.","start":364.83002,"end":365.31,"sentiment":"neutral","sentiment_score":-0.028008244931697845},{"text":"Okay.","start":365.31,"end":365.745,"sentiment":"neutral","sentiment_score":0.0009307339787483216},{"text":"So the account number is an NAB account ending in 752.","start":365.82498,"end":369.745,"sentiment":"neutral","sentiment_score":0.005533120933581482},{"text":"Is that correct?","start":369.745,"end":370.645,"sentiment":"neutral","sentiment_score":0.03171038875977198}],"sentiment":"neutral","sentiment_score":0.04101239757922789,"num_words":36,"start":353.23,"end":370.645},{"sentences":[{"text":"You're fine.","start":373.985,"end":374.885,"sentiment":"neutral","sentiment_score":0.15328969061374664},{"text":"Yeah.","start":375.985,"end":376.485,"sentiment":"neutral","sentiment_score":0.05348577722907066},{"text":"That's okay.","start":377.585,"end":378.405,"sentiment":"neutral","sentiment_score":0.029045933391898874},{"text":"Yeah.","start":381.72,"end":381.96,"sentiment":"neutral","sentiment_score":-0.05503468215465546},{"text":"No.","start":381.96,"end":382.19998,"sentiment":"neutral","sentiment_score":-0.1935034990310669}],"sentiment":"neutral","sentiment_score":0.02423126343637705,"num_words":7,"start":373.985,"end":382.19998},{"sentences":[{"text":"You're fine.","start":382.19998,"end":383.02,"sentiment":"neutral","sentiment_score":-0.3083152174949646},{"text":"I wanna make sure the money gets to you.","start":385.4,"end":387.65997,"sentiment":"neutral","sentiment_score":-0.08569656933347385},{"text":"Okay.","start":392.35498,"end":392.85498,"sentiment":"neutral","sentiment_score":-0.00033427122980356216},{"text":"I have a different 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yeah.","start":397.955,"end":399.01498,"sentiment":"neutral","sentiment_score":-0.0015187116029361885},{"text":"Yes.","start":399.315,"end":399.815,"sentiment":"neutral","sentiment_score":-0.003942522220313549},{"text":"Sorry.","start":401.395,"end":401.895,"sentiment":"neutral","sentiment_score":-0.0400724858045578},{"text":"5752.","start":415.96002,"end":417.08002,"sentiment":"neutral","sentiment_score":0.06675495207309723}],"sentiment":"neutral","sentiment_score":0.002632562459439214,"num_words":16,"start":394.275,"end":417.08002},{"sentences":[{"text":"Fantastic.","start":417.08002,"end":417.58002,"sentiment":"positive","sentiment_score":0.6418218612670898},{"text":"Lovely.","start":417.80002,"end":418.2,"sentiment":"positive","sentiment_score":0.669373095035553},{"text":"Well, we'll get that transaction with that advice done up for you with noting all the bits and pieces that we've gone through.","start":418.2,"end":423.66498,"sentiment":"positive","sentiment_score":0.47812362080035004},{"text":"We'll get the withdrawal documents ready for you as well.","start":423.805,"end":426.525,"sentiment":"positive","sentiment_score":0.4041228502988815},{"text":"So once that all comes through, if you can sign and return it back, we can process it nice and quickly for you.","start":426.525,"end":432.39,"sentiment":"positive","sentiment_score":0.41480989689412323}],"sentiment":"positive","sentiment_score":0.44637748907352315,"num_words":58,"start":417.08002,"end":432.39},{"sentences":[{"text":"It normally does take about a week to get the TTR account open to be able to complete the withdrawal.","start":432.47,"end":437.59003,"sentiment":"neutral","sentiment_score":0.17433877065777778},{"text":"And then once we've opened it up and withdrawn the maximum, we'll close it back off and roll everything back into accumulation for you.","start":437.59003,"end":444.15002,"sentiment":"neutral","sentiment_score":0.11694765308250983},{"text":"Are you comfortable with that?","start":444.15002,"end":445.61002,"sentiment":"neutral","sentiment_score":-0.00590490885078907},{"text":"Yep.","start":445.75,"end":446.25,"sentiment":"neutral","sentiment_score":0.07914461195468903},{"text":"Fantastic.","start":446.39,"end":446.89,"sentiment":"positive","sentiment_score":0.5537705421447754}],"sentiment":"neutral","sentiment_score":0.13523352347022177,"num_words":51,"start":432.47,"end":446.89},{"sentences":[{"text":"Excellent.","start":447.685,"end":448.005,"sentiment":"positive","sentiment_score":0.47655048966407776},{"text":"Do you have any questions or anything you kinda wanted me to break down or clarify for you or that's okay?","start":448.005,"end":454.185,"sentiment":"neutral","sentiment_score":0.04141987394541502},{"text":"Absolutely.","start":457.845,"end":458.345,"sentiment":"neutral","sentiment_score":-0.07245250791311264},{"text":"No.","start":460.88498,"end":461.285,"sentiment":"neutral","sentiment_score":-0.16553045809268951},{"text":"That's okay.","start":461.285,"end":462.16498,"sentiment":"neutral","sentiment_score":-0.08922388032078743}],"sentiment":"neutral","sentiment_score":0.03576681214886216,"num_words":26,"start":447.685,"end":462.16498},{"sentences":[{"text":"We'll get that sorted today for you.","start":462.16498,"end":463.87,"sentiment":"neutral","sentiment_score":0.15953289078814642},{"text":"If you do find you need anything additional, let me know, and I'll make sure we do a review for you in October as 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later.","start":477.81686,"end":478.53687,"sentiment":"neutral","sentiment_score":0.20589622855186462},{"text":"Bye.","start":478.53687,"end":479.03687,"sentiment":"neutral","sentiment_score":0.1325833797454834}],"sentiment":"positive","sentiment_score":0.41814104616642,"num_words":10,"start":474.77686,"end":479.03687}]}}]},{"alternatives":[{"transcript":"Good. Good. How are you? No. I was on another call, and then I just had to get off quickly. It wasn't quick enough, unfortunately. Yeah. I rang you straight back. Yeah. I can hardly hear you, Dana. Have you got any phones in? No. I might just take mine off speaker and talk to you through the phone. It might be my end. Hang on. No. It's alright. Hello? Yeah. I can. Sorry. There was a mix up with the I I had you on two numbers, so I must have received you and dialed you at the same time. You there? Good. Good. I can. Yes. I can. Thank you. Absolutely. But I had yeah. I am. I'm after about 20,000 just whatever I'm able to withdraw that's in that's in the law whilst I'm still working. I just need financial boost. I'm just suffering financially at the moment, so I need some more money. So that's the only option I have. Yes. Yes. Thank you so much. Yep. Alright. That'll be that'll be fine. Yeah. That'll be fine. I understand. I understand. Yep. No. No. I understand the ramifications of what I'm doing. Yep. Thank you. Yes. That's right. Yeah. I need cash flow, and I don't have it. So it's too much of a precarious industry. You get paid, you know sometimes I don't pay for six weeks, so it's really difficult to manage. So I'm moving house, so my girlfriend's built a house for me. So I'll be living in that. The rent will be stable, so my I'll be able to change jobs. But at the moment, it's just too much. I can't do it. So, yeah, it's just life, isn't it? I mean, everybody's gone through some sort of hardship. You know? Absolutely. Yeah. K. Good. Yeah. There is. Yep. That sounds really good because I'm moving hopefully, the house will be finished by end of September. So, you know, mid October would be really good. Thanks, Dana. Thank you. Yes. Yes. It sounds right. I'm just looking it up now. I think it I think it is. I think it is. Let let me just have a look. So my AMZ it'll take me two seconds. Sorry. I don't wanna tell you the wrong thing. That's right. 7532. Yes. Oh, hang on. You might have have you got Nat? Have you got Nat? Oh, sorry. I thought you said A and Zed. Hang on. No. You're right. It's okay. I can check both. Oops. 5752. Yes. Thank you. No worries. Understood. I'm comfortable with that. No. Thanks, Donna. I understand. I understand all that. I know I've just gotta get some more money in there to save as well back pay it back in, but not in that position at the moment, I'm afraid. Good on you. Thanks, Dana. I really appreciate your time. Thank you very, very much. Take care. You too, doll. Thanks very much. Bye. Bye. 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Good. How are you? No. I was on another call, and then I just had to get off quickly.\n\nIt wasn't quick enough, unfortunately. Yeah. I rang you straight back. Yeah. I can hardly hear you, Dana.\n\nHave you got any phones in? No. I might just take mine off speaker and talk to you through the phone. It might be my end. Hang on.\n\nNo. It's alright. Hello? Yeah. I can.\n\nSorry. There was a mix up with the I I had you on two numbers, so I must have received you and dialed you at the same time. You there? Good. Good.\n\nI can. Yes. I can. Thank you. Absolutely.\n\nBut I had yeah. I am. I'm after about 20,000 just whatever I'm able to withdraw that's in that's in the law whilst I'm still working. I just need financial boost. I'm just suffering financially at the moment, so I need some more money.\n\nSo that's the only option I have. Yes. Yes. Thank you so much. Yep.\n\nAlright. That'll be that'll be fine. Yeah. That'll be fine. I understand.\n\nI understand. Yep. No. No. I understand the ramifications of what I'm doing.\n\nYep. Thank you. Yes. That's right. Yeah.\n\nI need cash flow, and I don't have it. So it's too much of a precarious industry. You get paid, you know sometimes I don't pay for six weeks, so it's really difficult to manage. So I'm moving house, so my girlfriend's built a house for me. So I'll be living in that.\n\nThe rent will be stable, so my I'll be able to change jobs. But at the moment, it's just too much. I can't do it. So, yeah, it's just life, isn't it? I mean, everybody's gone through some sort of hardship.\n\nYou know? Absolutely. Yeah. K. Good.\n\nYeah. There is. Yep. That sounds really good because I'm moving hopefully, the house will be finished by end of September. So, you know, mid October would be really good.\n\nThanks, Dana. Thank you. Yes. Yes. It sounds right.\n\nI'm just looking it up now. I think it I think it is. I think it is. Let let me just have a look. So my AMZ it'll take me two seconds.\n\nSorry. I don't wanna tell you the wrong thing. That's right. 7532. Yes.\n\nOh, hang on. You might have have you got Nat? Have you got Nat? Oh, sorry. I thought you said A and Zed.\n\nHang on. No. You're right. It's okay. I can check both.\n\nOops. 5752. Yes. Thank you. No worries.\n\nUnderstood. I'm comfortable with that. No. Thanks, Donna. I understand.\n\nI understand all that. I know I've just gotta get some more money in there to save as well back pay it back in, but not in that position at the moment, I'm afraid. Good on you. Thanks, Dana. I really appreciate your time.\n\nThank you very, very much. Take care. You too, doll. Thanks very much. Bye.\n\nBye. Bye.","paragraphs":[{"sentences":[{"text":"Good.","start":6.0,"end":6.3199997,"sentiment":"positive","sentiment_score":0.5590126514434814},{"text":"Good.","start":6.3199997,"end":6.48,"sentiment":"positive","sentiment_score":0.5456140041351318},{"text":"How are you?","start":6.48,"end":7.22,"sentiment":"positive","sentiment_score":0.42266984780629474},{"text":"No.","start":12.835,"end":13.075,"sentiment":"neutral","sentiment_score":-0.24338743090629575},{"text":"I was on another call, and then I just had to get off quickly.","start":13.075,"end":15.555,"sentiment":"neutral","sentiment_score":-0.2443732331906046}],"sentiment":"neutral","sentiment_score":-0.06459882482886314,"num_words":20,"start":6.0,"end":15.555},{"sentences":[{"text":"It wasn't quick enough, unfortunately.","start":15.555,"end":16.855,"sentiment":"negative","sentiment_score":-0.3939901411533356},{"text":"Yeah.","start":25.235,"end":25.555,"sentiment":"neutral","sentiment_score":0.06311199069023132},{"text":"I rang you 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mix up with the I I had you on two numbers, so I must have received you and dialed you at the same time.","start":60.17,"end":66.27,"sentiment":"neutral","sentiment_score":-0.07718876873453458},{"text":"You there?","start":66.985,"end":67.565,"sentiment":"neutral","sentiment_score":-0.013329783920198679},{"text":"Good.","start":68.345,"end":68.845,"sentiment":"neutral","sentiment_score":0.14525792002677915},{"text":"Good.","start":70.905,"end":71.145,"sentiment":"neutral","sentiment_score":0.11998014152050018}],"sentiment":"neutral","sentiment_score":-0.06071681066532619,"num_words":32,"start":59.85,"end":71.145},{"sentences":[{"text":"I can.","start":71.145,"end":71.545,"sentiment":"neutral","sentiment_score":0.1083165816962719},{"text":"Yes.","start":71.545,"end":71.865,"sentiment":"neutral","sentiment_score":0.12779344618320465},{"text":"I can.","start":71.865,"end":72.265,"sentiment":"neutral","sentiment_score":0.19449729472398758},{"text":"Thank you.","start":72.265,"end":73.005,"sentiment":"positive","sentiment_score":0.41606414318084717},{"text":"Absolutely.","start":86.73,"end":87.23,"sentiment":"positive","sentiment_score":0.3341274857521057}],"sentiment":"neutral","sentiment_score":0.23745962139219046,"num_words":8,"start":71.145,"end":87.23},{"sentences":[{"text":"But I had yeah.","start":91.93,"end":94.41,"sentiment":"neutral","sentiment_score":-0.08378508314490318},{"text":"I am.","start":94.41,"end":94.57,"sentiment":"neutral","sentiment_score":-0.04885713756084442},{"text":"I'm after about 20,000 just whatever I'm able to withdraw that's in that's in the law whilst I'm still working.","start":94.57,"end":100.065,"sentiment":"neutral","sentiment_score":-0.028634298034012316},{"text":"I just need financial boost.","start":100.065,"end":101.425,"sentiment":"neutral","sentiment_score":-0.09904394000768661},{"text":"I'm just suffering financially at the moment, so I need some more 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it.","start":236.845,"end":238.925,"sentiment":"neutral","sentiment_score":-0.08318906774123509},{"text":"So it's too much of a precarious industry.","start":238.925,"end":241.565,"sentiment":"neutral","sentiment_score":-0.19158344715833664},{"text":"You get paid, you know sometimes I don't pay for six weeks, so it's really difficult to manage.","start":241.565,"end":246.20999,"sentiment":"neutral","sentiment_score":-0.29266506681839627},{"text":"So I'm moving house, so my girlfriend's built a house for me.","start":246.20999,"end":250.29,"sentiment":"neutral","sentiment_score":-0.042923560831695795},{"text":"So I'll be living in that.","start":250.29,"end":251.97,"sentiment":"neutral","sentiment_score":0.0376896553983291}],"sentiment":"neutral","sentiment_score":-0.1478921733445154,"num_words":53,"start":236.845,"end":251.97},{"sentences":[{"text":"The rent will be stable, so my I'll be able to change jobs.","start":251.97,"end":256.13,"sentiment":"neutral","sentiment_score":-0.005553346646663088},{"text":"But at the moment, it's just too much.","start":256.13,"end":257.65,"sentiment":"neutral","sentiment_score":-0.30863843113183975},{"text":"I can't do it.","start":257.65,"end":258.315,"sentiment":"negative","sentiment_score":-0.4104061797261238},{"text":"So, yeah, it's just life, isn't it?","start":259.275,"end":262.155,"sentiment":"neutral","sentiment_score":-0.06254254600831441},{"text":"I mean, everybody's gone through some sort of hardship.","start":262.155,"end":264.175,"sentiment":"neutral","sentiment_score":-0.0913161834081014}],"sentiment":"neutral","sentiment_score":-0.13274558895358407,"num_words":41,"start":251.97,"end":264.175},{"sentences":[{"text":"You know?","start":264.95502,"end":265.70502,"sentiment":"neutral","sentiment_score":-0.020883829332888126},{"text":"Absolutely.","start":280.33,"end":280.83,"sentiment":"positive","sentiment_score":0.7909842729568481},{"text":"Yeah.","start":283.84998,"end":284.325,"sentiment":"neutral","sentiment_score":0.1647389829158783},{"text":"K.","start":294.80502,"end":294.96503,"sentiment":"neutral","sentiment_score":0.03152456879615784},{"text":"Good.","start":294.96503,"end":295.46503,"sentiment":"neutral","sentiment_score":0.14797443151474}],"sentiment":"neutral","sentiment_score":0.18224243291964135,"num_words":6,"start":264.95502,"end":295.46503},{"sentences":[{"text":"Yeah.","start":297.605,"end":297.845,"sentiment":"neutral","sentiment_score":-0.016119491308927536},{"text":"There is.","start":297.845,"end":298.35,"sentiment":"neutral","sentiment_score":-0.06833740696310997},{"text":"Yep.","start":307.47,"end":307.97,"sentiment":"neutral","sentiment_score":0.04186606407165527},{"text":"That sounds really good because I'm moving hopefully, the house will be finished by end of September.","start":314.075,"end":318.415,"sentiment":"neutral","sentiment_score":0.11191928671563373},{"text":"So, you know, mid October would be really good.","start":318.475,"end":320.975,"sentiment":"positive","sentiment_score":0.37453515496518874}],"sentiment":"neutral","sentiment_score":0.17208386758963268,"num_words":30,"start":297.605,"end":320.975},{"sentences":[{"text":"Thanks, Dana.","start":327.275,"end":328.17502,"sentiment":"positive","sentiment_score":0.42476633191108704},{"text":"Thank you.","start":335.74,"end":336.48,"sentiment":"positive","sentiment_score":0.37450818717479706},{"text":"Yes.","start":350.965,"end":351.465,"sentiment":"neutral","sentiment_score":0.07314383238554001},{"text":"Yes.","start":351.605,"end":352.105,"sentiment":"neutral","sentiment_score":0.06316016614437103},{"text":"It sounds 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seconds.","start":377.605,"end":380.80502,"sentiment":"neutral","sentiment_score":0.0028536975914903446}],"sentiment":"neutral","sentiment_score":0.06087947554351558,"num_words":32,"start":372.04,"end":380.80502},{"sentences":[{"text":"Sorry.","start":380.80502,"end":381.30502,"sentiment":"neutral","sentiment_score":-0.0947679877281189},{"text":"I don't wanna tell you the wrong thing.","start":382.325,"end":384.105,"sentiment":"neutral","sentiment_score":-0.30594486370682716},{"text":"That's right.","start":387.78,"end":388.34,"sentiment":"neutral","sentiment_score":-0.0025518278125673532},{"text":"7532.","start":388.34,"end":389.69998,"sentiment":"neutral","sentiment_score":0.002460155403241515},{"text":"Yes.","start":389.69998,"end":390.19998,"sentiment":"neutral","sentiment_score":0.009692525491118433}],"sentiment":"neutral","sentiment_score":-0.1950213747779624,"num_words":13,"start":380.80502,"end":390.19998},{"sentences":[{"text":"Oh, hang on.","start":394.97998,"end":395.62,"sentiment":"neutral","sentiment_score":-0.004681965336203575},{"text":"You might have have you got Nat?","start":395.62,"end":397.16,"sentiment":"neutral","sentiment_score":0.00421144553859319},{"text":"Have you got Nat?","start":397.86,"end":398.91998,"sentiment":"neutral","sentiment_score":-0.0008770815911702812},{"text":"Oh, sorry.","start":399.22,"end":399.62,"sentiment":"neutral","sentiment_score":-0.017681211698800325},{"text":"I thought you said A and Zed.","start":399.62,"end":400.755,"sentiment":"neutral","sentiment_score":-0.03904308644788606}],"sentiment":"neutral","sentiment_score":-0.012901657918954024,"num_words":23,"start":394.97998,"end":400.755},{"sentences":[{"text":"Hang on.","start":401.875,"end":402.515,"sentiment":"neutral","sentiment_score":-0.03374260291457176},{"text":"No.","start":402.515,"end":402.755,"sentiment":"neutral","sentiment_score":-0.05429327115416527},{"text":"You're right.","start":402.755,"end":403.315,"sentiment":"neutral","sentiment_score":-0.01918373443186283},{"text":"It's okay.","start":403.315,"end":403.715,"sentiment":"neutral","sentiment_score":0.031982963904738426},{"text":"I can check both.","start":403.715,"end":404.615,"sentiment":"neutral","sentiment_score":0.016895930282771587}],"sentiment":"neutral","sentiment_score":-0.0025996633551337504,"num_words":11,"start":401.875,"end":404.615},{"sentences":[{"text":"Oops.","start":413.475,"end":413.975,"sentiment":"neutral","sentiment_score":2.505257725715637e-6},{"text":"5752.","start":414.035,"end":415.23502,"sentiment":"neutral","sentiment_score":0.010580508038401604},{"text":"Yes.","start":415.23502,"end":415.56,"sentiment":"neutral","sentiment_score":0.03141306713223457},{"text":"Thank you.","start":432.77502,"end":433.515,"sentiment":"neutral","sentiment_score":0.21896915882825851},{"text":"No worries.","start":438.21503,"end":438.875,"sentiment":"neutral","sentiment_score":0.031147915869951248}],"sentiment":"neutral","sentiment_score":0.0774614614035402,"num_words":7,"start":413.475,"end":438.875},{"sentences":[{"text":"Understood.","start":444.55,"end":445.05,"sentiment":"neutral","sentiment_score":-0.030036285519599915},{"text":"I'm comfortable with that.","start":445.91,"end":451.59,"sentiment":"neutral","sentiment_score":0.23965082224458456},{"text":"No.","start":451.59,"end":451.83,"sentiment":"neutral","sentiment_score":-0.062047235667705536},{"text":"Thanks, Donna.","start":451.83,"end":452.47,"sentiment":"neutral","sentiment_score":-0.0211775004863739},{"text":"I understand.","start":452.47,"end":453.13,"sentiment":"neutral","sentiment_score":-0.028476981446146965}],"sentiment":"neutral","sentiment_score":0.0767210803925991,"num_words":10,"start":444.55,"end":453.13},{"sentences":[{"text":"I understand all that.","start":453.27,"end":454.255,"sentiment":"neutral","sentiment_score":-0.058153050020337105},{"text":"I know I've just gotta get some more money in there to save as well back pay it back in, but not in that position at the moment, I'm afraid.","start":454.255,"end":460.355,"sentiment":"neutral","sentiment_score":-0.1610482265551885},{"text":"Good on you.","start":464.335,"end":465.235,"sentiment":"neutral","sentiment_score":0.21228024860223135},{"text":"Thanks, Dana.","start":469.62,"end":470.26,"sentiment":"positive","sentiment_score":0.4393084943294525},{"text":"I really appreciate your time.","start":470.26,"end":471.62,"sentiment":"positive","sentiment_score":0.5125049442052841}],"sentiment":"neutral","sentiment_score":-0.022410830482840538,"num_words":44,"start":453.27,"end":471.62},{"sentences":[{"text":"Thank you very, very much.","start":471.62,"end":472.84,"sentiment":"positive","sentiment_score":0.48369313031435013},{"text":"Take care.","start":475.22,"end":475.94,"sentiment":"positive","sentiment_score":0.4159577637910843},{"text":"You too, doll.","start":475.94,"end":476.58,"sentiment":"positive","sentiment_score":0.45380579431851703},{"text":"Thanks very much.","start":476.58,"end":477.54,"sentiment":"positive","sentiment_score":0.7178015112876892},{"text":"Bye.","start":477.54,"end":477.86,"sentiment":"neutral","sentiment_score":0.28475522994995117}],"sentiment":"positive","sentiment_score":0.5035684518516064,"num_words":14,"start":471.62,"end":477.86},{"sentences":[{"text":"Bye.","start":477.86,"end":478.36,"sentiment":"neutral","sentiment_score":0.1892809271812439},{"text":"Bye.","start":478.9,"end":479.4,"sentiment":"neutral","sentiment_score":-0.12280559539794922}],"sentiment":"neutral","sentiment_score":0.03323766589164734,"num_words":2,"start":477.86,"end":479.4}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good morning, Sharon. This is Dana. How are you today?\n\nChannel 1: Good. Good. How are you?\n\nChannel 0: I'm very well. Thank you. Thanks so much for returning my call. I'm so sorry I missed you the first time. Oh,\n\nChannel 1: No. I was on another call, and then I just had to get off quickly. It wasn't quick enough, unfortunately.\n\nChannel 0: no. That's okay. I was actually trying to sort of dial you again to see if I could get try again. So you must have just called in as I was dialing out, but it's\n\nChannel 1: Yeah.\n\nChannel 0: all\n\nChannel 1: I rang\n\nChannel 0: good.\n\nChannel 1: you straight\n\nChannel 0: How's\n\nChannel 1: back. Yeah. I can hardly\n\nChannel 0: how's\n\nChannel 1: hear\n\nChannel 0: your\n\nChannel 1: you, Dana.\n\nChannel 0: morning?\n\nChannel 1: Have you got any phones in?\n\nChannel 0: Yeah. No. I've got my headset on. I'm just moving the headset closer. Is that a little bit better?\n\nChannel 1: No. I might just take mine off speaker and talk to you through the phone. It might be my end.\n\nChannel 0: Yeah. Sorry\n\nChannel 1: Hang\n\nChannel 0: about that because I\n\nChannel 1: on. No.\n\nChannel 0: I can\n\nChannel 1: It's\n\nChannel 0: hear\n\nChannel 1: alright.\n\nChannel 0: you perfectly. I know sometimes our phones are a little bit quiet.\n\nChannel 1: Hello?\n\nChannel 0: Yep. Can you hear me, Sharon? Is that\n\nChannel 1: Yeah. I can. Sorry. There was a mix up with the I I had you on two numbers,\n\nChannel 0: better?\n\nChannel 1: so I must have received you and dialed\n\nChannel 0: Oh,\n\nChannel 1: you at the same time.\n\nChannel 0: that's\n\nChannel 1: You there?\n\nChannel 0: absolutely yeah. I\n\nChannel 1: Good.\n\nChannel 0: can hear you perfectly. Can you hear me better?\n\nChannel 1: Good. I can. Yes. I can. Thank you.\n\nChannel 0: Fantastic. All good. So I had you booked in today just for a quick catch up in relation to withdrawing some funds there. Just before I do jump into the call, I do need to let you know moving forward, our calls are recorded. Are you happy with me continuing with that?\n\nChannel 1: Absolutely.\n\nChannel 0: Fantastic. So what can I help you with? What's\n\nChannel 1: But\n\nChannel 0: wait.\n\nChannel 1: I\n\nChannel 0: After\n\nChannel 1: had\n\nChannel 0: a bit of a withdrawal.\n\nChannel 1: yeah. I am. I'm after about 20,000 just whatever I'm able to withdraw that's in that's in the law whilst I'm still\n\nChannel 0: Yeah.\n\nChannel 1: working. I just need financial boost. I'm just suffering financially at the moment,\n\nChannel 0: Oh,\n\nChannel 1: so I\n\nChannel 0: I'm\n\nChannel 1: need\n\nChannel 0: so\n\nChannel 1: some\n\nChannel 0: sorry.\n\nChannel 1: more money.\n\nChannel 0: Yeah. Absolutely.\n\nChannel 1: So that's the only\n\nChannel 0: So\n\nChannel 1: option\n\nChannel 0: you are\n\nChannel 1: I have.\n\nChannel 0: no. That's understandable. So you are still technically working at the moment. So\n\nChannel 1: Yes.\n\nChannel 0: we can do the withdrawal the same as we did last year last financial year, whereas we open up that transfer retirement pension account and draw down the maximum amount that's possible.\n\nChannel 1: Yes.\n\nChannel 0: I know last time there was a little bit of a a delay in that one, but I'll make sure it happens a lot faster for you this time.\n\nChannel 1: Thank you so much.\n\nChannel 0: Is that yeah. That's okay. Let's have a quick look. So if we look at that now, we've got a 100 and balance is sitting at a 179,719. And\n\nChannel 1: Yep.\n\nChannel 0: the amount that we would have to leave behind in the accumulation account is 10,000 plus the tax liability. So I'd probably leave about 11,000 behind just to make sure that we cover that for you.\n\nChannel 1: Alright.\n\nChannel 0: And then so $1.79 $7.01 8 minus, say, 11,000. That leaves us with a transfer of a $178,718. And so 10% of that, that gives us about 17,000. Is that what you're after, just the the\n\nChannel 1: That'll\n\nChannel 0: maximum\n\nChannel 1: be that'll\n\nChannel 0: 10%\n\nChannel 1: be fine.\n\nChannel 0: that you can? Yep.\n\nChannel 1: Yeah.\n\nChannel 0: Beautiful.\n\nChannel 1: That'll be\n\nChannel 0: And\n\nChannel 1: fine.\n\nChannel 0: that'll beautiful. That'll be the maximum\n\nChannel 1: I\n\nChannel 0: for this financial year. Is that gonna be\n\nChannel 1: understand.\n\nChannel 0: okay?\n\nChannel 1: I\n\nChannel 0: Yep.\n\nChannel 1: understand.\n\nChannel 0: That's alright.\n\nChannel 1: Yep.\n\nChannel 0: And are you happy with doing that under a transaction with that advice the same as we did last time to make it quicker, or did you want me to look at personal advice for you?\n\nChannel 1: No. No. I understand the ramifications of what I'm doing.\n\nChannel 0: Yep. That's\n\nChannel 1: Yep.\n\nChannel 0: okay. That's not a problem at all. I'll do up the transaction without advice and the withdrawal documents required. We'll send that through to you via Odoo sign to sign.\n\nChannel 1: Thank you.\n\nChannel 0: Just as the same time last time, it will just have a couple of risks in there noting that the funds are no longer invested, that they are in your bank account, so and usable for you. There could be, you know, tax consequences for withdrawing and or buy sale cost, but you're comfortable with all of that the same as we talked about last time.\n\nChannel 1: Yes.\n\nChannel 0: Is that right?\n\nChannel 1: That's\n\nChannel 0: Yep.\n\nChannel 1: right.\n\nChannel 0: Beautiful. Beautiful. And you need I'm so sorry you're going through that hardship. So you just sort of need the funds to have in your account as a bit of a backup for a financial\n\nChannel 1: Yeah.\n\nChannel 0: boost. Is that right?\n\nChannel 1: I need\n\nChannel 0: Yeah.\n\nChannel 1: cash flow, and I don't have it.\n\nChannel 0: Cash\n\nChannel 1: So\n\nChannel 0: loan.\n\nChannel 1: it's too much\n\nChannel 0: Oh,\n\nChannel 1: of a precarious industry. You get paid, you know sometimes\n\nChannel 0: yeah.\n\nChannel 1: I don't pay for six weeks, so it's really difficult to manage. So\n\nChannel 0: That's\n\nChannel 1: I'm\n\nChannel 0: a\n\nChannel 1: moving\n\nChannel 0: lot, isn't\n\nChannel 1: house,\n\nChannel 0: it? Wow.\n\nChannel 1: so my girlfriend's built a house for me. So I'll be living in that. The rent will be stable, so my I'll be\n\nChannel 0: Yeah.\n\nChannel 1: able to change jobs. But at the moment, it's just too much. I can't do it.\n\nChannel 0: Yeah.\n\nChannel 1: So,\n\nChannel 0: I'm so sorry. Yeah.\n\nChannel 1: yeah, it's just life, isn't it? I mean, everybody's gone through\n\nChannel 0: It\n\nChannel 1: some\n\nChannel 0: is.\n\nChannel 1: sort of hardship.\n\nChannel 0: It\n\nChannel 1: You\n\nChannel 0: is.\n\nChannel 1: know?\n\nChannel 0: It is. Absolutely. The benefit is that with your age and look. I don't wanna make you feel older than you actually are, but with your age, the fact is you can take you access the funds tax free. So it does give you a little bit of a benefit to the other draw these funds out when you do need to.\n\nSo that is\n\nChannel 1: Absolutely.\n\nChannel 0: a good thing that you have as a backup for now. I\n\nChannel 1: Yeah.\n\nChannel 0: would like to once we have kinda gone through this, I would like to do a bit more of a an annual review with you because I had a bit of a look at your super beforehand, and there are definitely some advice that we can provide. But because\n\nChannel 1: K.\n\nChannel 0: you\n\nChannel 1: Good.\n\nChannel 0: are sort of going through a lot at the moment, I\n\nChannel 1: Yeah.\n\nChannel 0: think\n\nChannel 1: There\n\nChannel 0: it's\n\nChannel 1: is.\n\nChannel 0: best to do the withdrawal there for you under the transaction without advice. I'll let you go through the process of moving house and whatever you need to do at the moment, and then we\n\nChannel 1: Yep.\n\nChannel 0: maybe come back a little bit later in the year and do a bit of an annual review. Does sort of October sound okay for you, or did\n\nChannel 1: That\n\nChannel 0: you want\n\nChannel 1: sounds\n\nChannel 0: it\n\nChannel 1: really\n\nChannel 0: maybe\n\nChannel 1: good because I'm moving\n\nChannel 0: that\n\nChannel 1: hopefully,\n\nChannel 0: sounds okay?\n\nChannel 1: the house will be finished by end of September. So, you know, mid October\n\nChannel 0: Beautiful.\n\nChannel 1: would be really good.\n\nChannel 0: Mid October. I'll make a little note that we'll give you a call early October to book in a time around\n\nChannel 1: Thanks,\n\nChannel 0: mid to\n\nChannel 1: Dana.\n\nChannel 0: late October to suit you, and we can touch base and see how everything else is going for you and look at updating some advice. In the meantime,\n\nChannel 1: Thank you.\n\nChannel 0: as per your request, they'll get the transaction with that advice completed by drawing the maximum of 10% out via a transition retirement strategy and just using the same bank account we did last time. Is that\n\nChannel 1: Yes. Yes.\n\nChannel 0: right? Yep. Beautiful. I'm just gonna double check the last three digits for you just to make sure I have the correct information. Sorry.\n\nOkay. So the account number is an NAB account ending in 752. Is that correct?\n\nChannel 1: It sounds right. I'm just looking it up now. I think\n\nChannel 0: You're\n\nChannel 1: it I\n\nChannel 0: fine.\n\nChannel 1: think it is. I think it is.\n\nChannel 0: Yeah.\n\nChannel 1: Let let me just have a look.\n\nChannel 0: That's\n\nChannel 1: So my\n\nChannel 0: okay.\n\nChannel 1: AMZ it'll take me two seconds. Sorry.\n\nChannel 0: Yeah. No. You're\n\nChannel 1: I don't\n\nChannel 0: fine.\n\nChannel 1: wanna tell you the wrong thing.\n\nChannel 0: I wanna make sure the money gets to you.\n\nChannel 1: That's right. 7532. Yes.\n\nChannel 0: Okay. I have a different number. Yeah. I have 5\n\nChannel 1: Oh, hang\n\nChannel 0: 7\n\nChannel 1: on. You\n\nChannel 0: five\n\nChannel 1: might\n\nChannel 0: two\n\nChannel 1: have have\n\nChannel 0: as\n\nChannel 1: you\n\nChannel 0: the\n\nChannel 1: got\n\nChannel 0: last\n\nChannel 1: Nat?\n\nChannel 0: digit.\n\nChannel 1: Have\n\nChannel 0: And\n\nChannel 1: you\n\nChannel 0: now\n\nChannel 1: got Nat?\n\nChannel 0: yeah.\n\nChannel 1: Oh,\n\nChannel 0: Yes.\n\nChannel 1: sorry. I thought you said A and Zed.\n\nChannel 0: Sorry.\n\nChannel 1: Hang on. No. You're right. It's okay. I can check both.\n\nOops. 5752. Yes.\n\nChannel 0: 5752. Fantastic. Lovely. Well, we'll get that transaction with that advice done up for you with noting all the bits and pieces that we've gone through. We'll get the withdrawal documents ready for you as well.\n\nSo once that all comes through, if you can sign and return it back, we can process it nice and quickly for you. It normally\n\nChannel 1: Thank\n\nChannel 0: does\n\nChannel 1: you.\n\nChannel 0: take about a week to get the TTR account open to be able to complete the withdrawal. And then once\n\nChannel 1: No\n\nChannel 0: we've\n\nChannel 1: worries.\n\nChannel 0: opened it up and withdrawn the maximum, we'll close it back off and roll everything back into accumulation for you. Are you comfortable\n\nChannel 1: Understood.\n\nChannel 0: with that? Yep.\n\nChannel 1: I'm comfortable\n\nChannel 0: Fantastic.\n\nChannel 1: with\n\nChannel 0: Excellent. Do you have any questions or anything you kinda wanted me to break down or\n\nChannel 1: that.\n\nChannel 0: clarify\n\nChannel 1: No. Thanks,\n\nChannel 0: for\n\nChannel 1: Donna.\n\nChannel 0: you\n\nChannel 1: I understand.\n\nChannel 0: or\n\nChannel 1: I\n\nChannel 0: that's\n\nChannel 1: understand\n\nChannel 0: okay?\n\nChannel 1: all that. I know I've just gotta get some more money in there to save as well back pay it back\n\nChannel 0: Absolutely.\n\nChannel 1: in, but not in that position at the moment, I'm afraid.\n\nChannel 0: No. That's okay. We'll get that sorted today for you. If you do\n\nChannel 1: Good\n\nChannel 0: find\n\nChannel 1: on\n\nChannel 0: you\n\nChannel 1: you.\n\nChannel 0: need anything additional, let me know, and I'll make sure we do a review for you in October as well. Okay?\n\nChannel 1: Thanks, Dana. I really appreciate your time. Thank you very, very\n\nChannel 0: Not\n\nChannel 1: much.\n\nChannel 0: a problem at all, Sharon. I'll talk to you soon. Have a good\n\nChannel 1: Take\n\nChannel 0: day.\n\nChannel 1: care. You too, doll. Thanks\n\nChannel 0: Thank\n\nChannel 1: very\n\nChannel 0: you.\n\nChannel 1: much. Bye.\n\nChannel 0: See\n\nChannel 1: Bye.\n\nChannel 0: you later. Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.96,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.235616534948349},{"text":"Good morning, Sharon.","start":3.1999998,"end":4.08,"sentiment":"positive","sentiment_score":0.44276214639345807},{"text":"This is Dana.","start":4.08,"end":4.7999997,"sentiment":"positive","sentiment_score":0.48193278908729553},{"text":"How are you today?","start":4.7999997,"end":5.7799997,"sentiment":"positive","sentiment_score":0.42726681381464005}],"sentiment":"positive","sentiment_score":0.42897896333174274,"channel":0,"num_words":11,"start":2.96,"end":5.7799997},{"sentences":[{"text":"Good.","start":6.0,"end":6.3199997,"sentiment":"positive","sentiment_score":0.5590126514434814},{"text":"Good.","start":6.3199997,"end":6.48,"sentiment":"positive","sentiment_score":0.5456140041351318},{"text":"How are 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Dana.","start":28.210001,"end":28.69,"sentiment":"neutral","sentiment_score":-0.10918649286031723}],"sentiment":"neutral","sentiment_score":-0.10918649286031723,"channel":1,"num_words":2,"start":28.210001,"end":28.69},{"sentences":[{"text":"morning?","start":28.46,"end":28.96,"sentiment":"neutral","sentiment_score":-0.024728916585445404}],"sentiment":"neutral","sentiment_score":-0.024728916585445404,"channel":0,"num_words":1,"start":28.46,"end":28.96},{"sentences":[{"text":"Have you got any phones in?","start":28.69,"end":30.15,"sentiment":"neutral","sentiment_score":-0.029843146291871864}],"sentiment":"neutral","sentiment_score":-0.029843146291871864,"channel":1,"num_words":6,"start":28.69,"end":30.15},{"sentences":[{"text":"Yeah.","start":30.619999,"end":30.86,"sentiment":"neutral","sentiment_score":-0.03590891510248184},{"text":"No.","start":30.86,"end":31.1,"sentiment":"neutral","sentiment_score":-0.13365423679351807},{"text":"I've got my headset 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They also discuss tax consequences for withdrawing and buying sold money. The agent suggests an annual review and a time for the review, and confirms the retirement plan will be completed by October. The customer agrees to the review and the agent provides advice for the move, advising them to use their existing bank account for the transfer. The agent confirms the necessary information for withdrawal and provides advice for the customer's move. The conversation ends with the customer thanking the agent and saying goodbye."},"intents":{"segments":[{"text":"Thanks so much for returning my call. I'm so sorry I missed you the first time.","start_word":21,"end_word":36,"intents":[{"intent":"Return call","confidence_score":0.14081474}]},{"text":"No. I might just take mine off speaker and talk to you through the phone. It might be my end. 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Sorry Hang about that because I on. No. I can It's hear alright. you perfectly. I know sometimes our phones are a little bit quiet. Hello? Yep. Can you hear me, Sharon? Is that Yeah. I can. Sorry. There was a mix up with the I I had you on two numbers, better? so I must have received you and dialed Oh, you at the same time. that's You there? absolutely yeah. I Good. can hear you perfectly. Can you hear me better? Good. I can. Yes. I can.","start_word":58,"end_word":246,"sentiment":"neutral","sentiment_score":-0.045929163694381714},{"text":"Thank you. Fantastic. All good.","start_word":247,"end_word":251,"sentiment":"positive","sentiment_score":0.43541020154953},{"text":"So I had you booked in today just for a quick catch up in relation to withdrawing some funds there. Just before I do jump into the call, I do need to let you know moving forward, our calls are recorded. Are you happy with me continuing with that?","start_word":252,"end_word":300,"sentiment":"neutral","sentiment_score":0.14909528195858002},{"text":"Absolutely. Fantastic.","start_word":301,"end_word":302,"sentiment":"positive","sentiment_score":0.4217444956302643},{"text":"So what can I help you with? What's But wait. I After had a bit of a withdrawal. yeah. I am. I'm after about 20,000 just whatever I'm able to withdraw that's in that's in the law whilst I'm still Yeah. working. I just need financial boost. I'm just suffering financially at the moment, Oh, so I I'm need so some sorry. more money. Yeah. Absolutely. So that's the only So option you are I have. no. That's understandable. So you are still technically working at the moment. So Yes. we can do the withdrawal the same as we did last year last financial year, whereas we open up that transfer retirement pension account and draw down the maximum amount that's possible. Yes. I know last time there was a little bit of a a delay in that one, but I'll make sure it happens a lot faster for you this time.","start_word":303,"end_word":454,"sentiment":"neutral","sentiment_score":-0.01476988809085206},{"text":"Thank you so much.","start_word":455,"end_word":458,"sentiment":"positive","sentiment_score":0.5583734512329102},{"text":"Is that yeah. That's okay. Let's have a quick look. So if we look at that now, we've got a 100 and balance is sitting at a 179,719. And Yep. the amount that we would have to leave behind in the accumulation account is 10,000 plus the tax liability. So I'd probably leave about 11,000 behind just to make sure that we cover that for you. Alright. And then so $1.79 $7.01 8 minus, say, 11,000. That leaves us with a transfer of a $178,718. And so 10% of that, that gives us about 17,000. Is that what you're after, just the the That'll maximum be that'll 10% be fine. that you can? Yep. Yeah. Beautiful. That'll be And fine.","start_word":459,"end_word":578,"sentiment":"neutral","sentiment_score":0.0594635009765625},{"text":"that'll beautiful.","start_word":579,"end_word":580,"sentiment":"positive","sentiment_score":0.42705440521240234},{"text":"That'll be the maximum I for this financial year. Is that gonna be understand. okay? I Yep. understand. That's alright. Yep. And are you happy with doing that under a transaction with that advice the same as we did last time to make it quicker, or did you want me to look at personal advice for you? No. No. I understand the ramifications of what I'm doing. Yep. That's Yep. okay.","start_word":581,"end_word":651,"sentiment":"neutral","sentiment_score":0.03310371195556412},{"text":"That's not a problem at all.","start_word":652,"end_word":657,"sentiment":"positive","sentiment_score":0.5165101289749146},{"text":"I'll do up the transaction without advice and the withdrawal documents required. We'll send that through to you via Odoo sign to sign.","start_word":658,"end_word":680,"sentiment":"neutral","sentiment_score":0.2593798041343689},{"text":"Thank you.","start_word":681,"end_word":682,"sentiment":"positive","sentiment_score":0.5629032254219055},{"text":"Just as the same time last time, it will just have a couple of risks in there noting that the funds are no longer invested, that they are in your bank account, so and usable for you. There could be, you know, tax consequences for withdrawing and or buy sale cost, but you're comfortable with all of that the same as we talked about last time. Yes. Is that right? That's Yep. right.","start_word":683,"end_word":755,"sentiment":"neutral","sentiment_score":0.01827095076441765},{"text":"Beautiful. Beautiful.","start_word":756,"end_word":757,"sentiment":"positive","sentiment_score":0.5210249423980713},{"text":"And you need I'm so sorry you're going through that hardship. So you just sort of need the funds to have in your account as a bit of a backup for a financial Yeah. boost. Is that right? I need Yeah. cash flow, and I don't have it. Cash So loan. it's too much Oh, of a precarious industry. You get paid, you know sometimes yeah. I don't pay for six weeks, so it's really difficult to manage. So That's I'm a moving lot, isn't house, it? Wow. so my girlfriend's built a house for me. So I'll be living in that. The rent will be stable, so my I'll be Yeah. able to change jobs. But at the moment, it's just too much.","start_word":758,"end_word":881,"sentiment":"neutral","sentiment_score":-0.10564354807138444},{"text":"I can't do it.","start_word":882,"end_word":885,"sentiment":"negative","sentiment_score":-0.397841602563858},{"text":"Yeah. So, I'm so sorry. Yeah. yeah, it's just life, isn't it? I mean, everybody's gone through It some is. sort of hardship. It You is. know? It is. Absolutely. The benefit is that with your age and look. I don't wanna make you feel older than you actually are, but with your age, the fact is you can take you access the funds tax free.","start_word":886,"end_word":951,"sentiment":"neutral","sentiment_score":0.02015107497572899},{"text":"So it does give you a little bit of a benefit to the other draw these funds out when you do need to. So that is Absolutely. a good thing that you have as a backup for now.","start_word":952,"end_word":989,"sentiment":"positive","sentiment_score":0.668250560760498},{"text":"I Yeah. would like to once we have kinda gone through this, I would like to do a bit more of a an annual review with you because I had a bit of a look at your super beforehand, and there are definitely some advice that we can provide. But because K. you Good. are sort of going through a lot at the moment, I Yeah. think There it's is. best to do the withdrawal there for you under the transaction without advice. I'll let you go through the process of moving house and whatever you need to do at the moment, and then we Yep. maybe come back a little bit later in the year and do a bit of an annual review. Does sort of October sound okay for you, or did That you want sounds it really maybe good because I'm moving that hopefully, sounds okay? the house will be finished by end of September. So, you know, mid October Beautiful.","start_word":990,"end_word":1153,"sentiment":"neutral","sentiment_score":0.07494452595710754},{"text":"would be really good.","start_word":1154,"end_word":1157,"sentiment":"positive","sentiment_score":0.6164435744285583},{"text":"Mid October. I'll make a little note that we'll give you a call early October to book in a time around Thanks, mid to Dana. late October to suit you, and we can touch base and see how everything else is going for you and look at updating some advice. In the meantime, Thank you. as per your request, they'll get the transaction with that advice completed by drawing the maximum of 10% out via a transition retirement strategy and just using the same bank account we did last time. Is that Yes. Yes. right? Yep. Beautiful. I'm just gonna double check the last three digits for you just to make sure I have the correct information. Sorry. Okay. So the account number is an NAB account ending in 752. Is that correct? It sounds right. I'm just looking it up now. I think You're it I fine. think it is. I think it is. Yeah. Let let me just have a look. That's So my okay. AMZ it'll take me two seconds. Sorry. Yeah. No. You're I don't fine. wanna tell you the wrong thing. I wanna make sure the money gets to you. That's right. 7532. Yes. Okay. I have a different number. Yeah. I have 5 Oh, hang 7 on. You five might two have have as you the got last Nat? digit. Have And you now got Nat? yeah. Oh, Yes. sorry. I thought you said A and Zed. Sorry. Hang on. No. You're right. It's okay. I can check both. Oops. 5752. Yes. 5752.","start_word":1158,"end_word":1416,"sentiment":"neutral","sentiment_score":0.07117310448272808},{"text":"Fantastic. Lovely. Well, we'll get that transaction with that advice done up for you with noting all the bits and pieces that we've gone through. We'll get the withdrawal documents ready for you as well. So once that all comes through, if you can sign and return it back, we can process it nice and quickly for you.","start_word":1417,"end_word":1474,"sentiment":"positive","sentiment_score":0.4491797387599945},{"text":"It normally Thank does you. take about a week to get the TTR account open to be able to complete the withdrawal. And then once No we've worries. opened it up and withdrawn the maximum, we'll close it back off and roll everything back into accumulation for you. Are you comfortable Understood. with that? Yep. I'm comfortable Fantastic.","start_word":1475,"end_word":1532,"sentiment":"neutral","sentiment_score":0.1265176087617874},{"text":"with Excellent.","start_word":1533,"end_word":1534,"sentiment":"positive","sentiment_score":0.4749749302864074},{"text":"Do you have any questions or anything you kinda wanted me to break down or that. clarify No. Thanks, for Donna. you I understand. or I that's understand okay? all that. I know I've just gotta get some more money in there to save as well back pay it back Absolutely. in, but not in that position at the moment, I'm afraid. No. That's okay. We'll get that sorted today for you. If you do Good find on you you. need anything additional, let me know, and I'll make sure we do a review for you in October as well. Okay?","start_word":1535,"end_word":1635,"sentiment":"neutral","sentiment_score":0.0019815941341221333},{"text":"Thanks, Dana. I really appreciate your time. Thank you very, very Not much.","start_word":1636,"end_word":1648,"sentiment":"positive","sentiment_score":0.47376440121577335},{"text":"a problem at all, Sharon.","start_word":1649,"end_word":1653,"sentiment":"neutral","sentiment_score":0.20665393769741056},{"text":"I'll talk to you soon. Have a good Take day. care. You too, doll. Thanks Thank very you. much.","start_word":1654,"end_word":1672,"sentiment":"positive","sentiment_score":0.4900716543197632},{"text":"Bye. See Bye. you later. Bye. Bye.","start_word":1673,"end_word":1679,"sentiment":"neutral","sentiment_score":0.19029974937438965}],"average":{"sentiment":"neutral","sentiment_score":0.07292960327772306}}}}