{"metadata":{"transaction_key":"deprecated","request_id":"019f1129-cf7a-7313-9122-2a5c08fd0790","sha256":"d8b6d465969f1eb8dbdb5c142f011e238f3758bea1ca6338baa2df29c71c4691","created":"2026-06-29T02:16:21.536Z","duration":12.599937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":55,"output_tokens":55},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":55,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hello. This is Simon Kilner. I'm sorry. I'm not able to take your call right now, but please leave a message, and I'll get back to you later. Thanks, Jess. Please leave a detailed message","confidence":0.99902344,"words":[{"word":"hello","start":1.8399999,"end":2.24,"confidence":0.9951172,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.060907140374183655},{"word":"this","start":2.24,"end":2.48,"confidence":0.9941406,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.06488291919231415},{"word":"is","start":2.48,"end":2.56,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.05917591229081154},{"word":"simon","start":2.56,"end":2.8799999,"confidence":0.8178711,"punctuated_word":"Simon","sentiment":"neutral","sentiment_score":0.04279365763068199},{"word":"kilner","start":2.8799999,"end":3.3799999,"confidence":0.6155599,"punctuated_word":"Kilner.","sentiment":"neutral","sentiment_score":0.049469828605651855},{"word":"i'm","start":3.4399998,"end":3.6799998,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.16639158129692078},{"word":"sorry","start":3.6799998,"end":3.9199998,"confidence":0.7392578,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.3146761655807495},{"word":"i'm","start":3.9199998,"end":4.08,"confidence":1.0,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.3548327684402466},{"word":"not","start":4.08,"end":4.16,"confidence":0.99902344,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.3892632722854614},{"word":"able","start":4.16,"end":4.4,"confidence":0.99902344,"punctuated_word":"able","sentiment":"negative","sentiment_score":-0.3537449240684509},{"word":"to","start":4.4,"end":4.48,"confidence":0.9980469,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.3427037000656128},{"word":"take","start":4.48,"end":4.72,"confidence":1.0,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.39111390709877014},{"word":"your","start":4.72,"end":4.88,"confidence":0.99902344,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.3431599736213684},{"word":"call","start":4.88,"end":5.12,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.33093148469924927},{"word":"right","start":5.12,"end":5.2799997,"confidence":1.0,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.2719647288322449},{"word":"now","start":5.2799997,"end":5.52,"confidence":0.8400879,"punctuated_word":"now,","sentiment":"neutral","sentiment_score":-0.24004113674163816},{"word":"but","start":5.52,"end":5.7599998,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.12794148921966553},{"word":"please","start":5.7599998,"end":6.0,"confidence":0.9980469,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.2490067183971405},{"word":"leave","start":6.0,"end":6.16,"confidence":0.99902344,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.12453406304121016},{"word":"a","start":6.16,"end":6.24,"confidence":0.9941406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.15735575556755066},{"word":"message","start":6.24,"end":6.56,"confidence":0.79003906,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.05720260739326477},{"word":"and","start":6.56,"end":6.72,"confidence":0.9970703,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.03222335875034332},{"word":"i'll","start":6.72,"end":6.8799996,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.010290573351085186},{"word":"get","start":6.8799996,"end":7.12,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.05823779106140137},{"word":"back","start":7.12,"end":7.2799997,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.04649209976196289},{"word":"to","start":7.2799997,"end":7.44,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.006044656038284302},{"word":"you","start":7.44,"end":7.6,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.025167077779769897},{"word":"later","start":7.6,"end":8.0,"confidence":1.0,"punctuated_word":"later.","sentiment":"neutral","sentiment_score":0.022743426263332367},{"word":"thanks","start":8.0,"end":8.32,"confidence":0.986084,"punctuated_word":"Thanks,","sentiment":"positive","sentiment_score":0.7617765665054321},{"word":"jess","start":8.32,"end":8.82,"confidence":0.8574219,"punctuated_word":"Jess.","sentiment":"positive","sentiment_score":0.713665783405304},{"word":"please","start":10.8,"end":11.12,"confidence":0.99902344,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.1652221530675888},{"word":"leave","start":11.12,"end":11.36,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":0.11541759222745895},{"word":"a","start":11.36,"end":11.44,"confidence":0.9902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.05804182589054108},{"word":"detailed","start":11.44,"end":11.92,"confidence":0.9980469,"punctuated_word":"detailed","sentiment":"neutral","sentiment_score":0.08937838673591614},{"word":"message","start":11.92,"end":12.42,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":0.0070310235023498535}],"paragraphs":{"transcript":"\nHello. This is Simon Kilner. I'm sorry. I'm not able to take your call right now, but please leave a message, and I'll get back to you later. Thanks, Jess.\n\nPlease leave a detailed message","paragraphs":[{"sentences":[{"text":"Hello.","start":1.8399999,"end":2.24,"sentiment":"neutral","sentiment_score":0.060907140374183655},{"text":"This is Simon Kilner.","start":2.24,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.05408057942986488},{"text":"I'm sorry.","start":3.4399998,"end":3.9199998,"sentiment":"neutral","sentiment_score":-0.24053387343883514},{"text":"I'm not able to take your call right now, but please leave a message, and I'll get back to you later.","start":3.9199998,"end":8.0,"sentiment":"neutral","sentiment_score":-0.17876888762804724},{"text":"Thanks, Jess.","start":8.0,"end":8.82,"sentiment":"positive","sentiment_score":0.737721174955368}],"sentiment":"neutral","sentiment_score":-0.0827514193020761,"num_words":30,"start":1.8399999,"end":8.82},{"sentences":[{"text":"Please leave a detailed message","start":10.8,"end":12.42,"sentiment":"neutral","sentiment_score":0.08701819628477096}],"sentiment":"neutral","sentiment_score":0.08701819628477096,"num_words":5,"start":10.8,"end":12.42}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. This is Simon Kilner. I'm sorry. I'm not able to take your call right now, but please leave a message, and I'll get back to you later. Thanks, Jess.\n\nPlease leave a detailed message","paragraphs":[{"sentences":[{"text":"Hello.","start":1.8399999,"end":2.24,"sentiment":"neutral","sentiment_score":0.060907140374183655},{"text":"This is Simon Kilner.","start":2.24,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.05408057942986488},{"text":"I'm sorry.","start":3.4399998,"end":3.9199998,"sentiment":"neutral","sentiment_score":-0.24053387343883514},{"text":"I'm not able to take your call right now, but please leave a message, and I'll get back to you later.","start":3.9199998,"end":8.0,"sentiment":"neutral","sentiment_score":-0.17876888762804724},{"text":"Thanks, Jess.","start":8.0,"end":8.82,"sentiment":"positive","sentiment_score":0.737721174955368}],"sentiment":"neutral","sentiment_score":-0.0827514193020761,"channel":1,"num_words":30,"start":1.8399999,"end":8.82},{"sentences":[{"text":"Please leave a detailed message","start":10.8,"end":12.42,"sentiment":"neutral","sentiment_score":0.08701819628477096}],"sentiment":"neutral","sentiment_score":0.08701819628477096,"channel":1,"num_words":5,"start":10.8,"end":12.42}]},"summary":{"result":"success","short":"Hello. This is Simon Kilner. I'm sorry. I'm not able to take your call right now, but please leave a message, and I'll get back to you later. Thanks, Jess. Please leave a detailed message"},"intents":{"segments":[{"text":"Thanks, Jess.","start_word":28,"end_word":29,"intents":[{"intent":"Leave message","confidence_score":0.6839532}]}]},"sentiments":{"segments":[{"text":"Hello. This is Simon Kilner. I'm sorry. I'm not able to take your call right now, but please leave a message, and I'll get back to you later.","start_word":0,"end_word":27,"sentiment":"neutral","sentiment_score":-0.1376809924840927},{"text":"Thanks, Jess.","start_word":28,"end_word":29,"sentiment":"positive","sentiment_score":0.7297027111053467},{"text":"Please leave a detailed message","start_word":30,"end_word":34,"sentiment":"neutral","sentiment_score":0.08400407433509827}],"average":{"sentiment":"neutral","sentiment_score":-0.018873492154208096}}}}