{"metadata":{"transaction_key":"deprecated","request_id":"019fac5d-d8a3-7182-9d57-7ecc165af2f0","sha256":"fed9b281c36155ce6f0b0c392733641ff50869d3b880e0b68b9315e9502c30df","created":"2026-07-29T05:34:20.985Z","duration":265.24792,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":766,"output_tokens":61},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":890,"output_tokens":892},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":890,"output_tokens":63}},"results":{"channels":[{"alternatives":[{"transcript":"Yeah. Good afternoon. I would like to speak with Steve Berno, please. Alright. Got it. Sir, do you mind me asking? Who's the present IT manager or the person in charge now in IT department? George. George Mannogs. Alright. Okay. Yes, please. Alright. Yeah. Good afternoon. George, my name is Ronald from Cloud Solution IT. How are you doing today? I am doing wonderful. Thank you for asking. Sir, what happened was we used to touch base with the former IT manager. His name is mister Steve Berno, but what I learned that he's no longer connected with the company. Yep. Sir, I understand you are the person in charge now or the person who replaced them. Sir, once again, the name of the company is Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, manage three 65, Power BI, PowerApps, and many more. Service and for my call today, we would like to have a short introductory meeting just to introduce our company. We would like to introduce our company, sir. Yep. When would you be available, sir? Tomorrow afternoon? Around what time, sir? Oh, yes. Friday. Mhmm. Oh, what time in Friday, sir? No. That'd be good. 1PM? Alright. Okay. So so I'll be sending the invite right after this call, and I'll be talking to you again on the thirty one on the this coming Friday. Sir, can I have your email address, please? Mhmm. Sorry. It's m o u. Mhmm. Yep. Sir, again, your george, that would be g e o r g e. Right? Alright. I got it. George dot mongus at s f dot com dot a u. S c f. Alright. Okay. I'll be sending the invite right away, George. Alright. Yep. Yes, sir. Alright. Thank you. Okay. Bye bye.","confidence":0.99316406,"words":[{"word":"yeah","start":14.275,"end":14.515,"confidence":0.89086914,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.06127158924937248},{"word":"good","start":14.515,"end":14.755,"confidence":0.9980469,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.12049812823534012},{"word":"afternoon","start":14.755,"end":15.255,"confidence":1.0,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.06012246012687683},{"word":"i","start":15.715,"end":15.795,"confidence":0.8989258,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.06075273081660271},{"word":"would","start":15.795,"end":16.035,"confidence":0.8408203,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.08274754881858826},{"word":"like","start":16.035,"end":16.115,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.05568941682577133},{"word":"to","start":16.115,"end":16.275,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.02495044469833374},{"word":"speak","start":16.275,"end":16.515,"confidence":1.0,"punctuated_word":"speak","sentiment":"neutral","sentiment_score":-0.02757156640291214},{"word":"with","start":16.515,"end":16.755,"confidence":0.99902344,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.09497260302305222},{"word":"steve","start":16.755,"end":17.075,"confidence":0.9941406,"punctuated_word":"Steve","sentiment":"neutral","sentiment_score":-0.07484729588031769},{"word":"berno","start":17.075,"end":17.555,"confidence":0.6891276,"punctuated_word":"Berno,","sentiment":"neutral","sentiment_score":-0.09000551700592041},{"word":"please","start":17.555,"end":18.055,"confidence":0.8898926,"punctuated_word":"please.","sentiment":"neutral","sentiment_score":-0.12559425830841064},{"word":"alright","start":22.435,"end":22.935,"confidence":0.904541,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":-0.05117266625165939},{"word":"got","start":23.795,"end":24.195,"confidence":0.78027344,"punctuated_word":"Got","sentiment":"neutral","sentiment_score":-0.017049236223101616},{"word":"it","start":24.195,"end":24.695,"confidence":0.9980469,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.025396157056093216},{"word":"sir","start":24.994999,"end":25.235,"confidence":0.967041,"punctuated_word":"Sir,","sentiment":"neutral","sentiment_score":-0.03319234400987625},{"word":"do","start":25.235,"end":25.395,"confidence":0.99902344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.02959321066737175},{"word":"you","start":25.395,"end":25.474998,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.03151456266641617},{"word":"mind","start":25.474998,"end":25.715,"confidence":1.0,"punctuated_word":"mind","sentiment":"neutral","sentiment_score":-0.03200795128941536},{"word":"me","start":25.715,"end":25.795,"confidence":0.98095703,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.03282240033149719},{"word":"asking","start":25.795,"end":26.115,"confidence":0.73742676,"punctuated_word":"asking?","sentiment":"neutral","sentiment_score":-0.025385547429323196},{"word":"who's","start":26.115,"end":26.435,"confidence":0.98168945,"punctuated_word":"Who's","sentiment":"neutral","sentiment_score":-0.0368674173951149},{"word":"the","start":26.435,"end":26.935,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0456015020608902},{"word":"present","start":27.154999,"end":27.555,"confidence":0.58154297,"punctuated_word":"present","sentiment":"neutral","sentiment_score":-0.05830920487642288},{"word":"it","start":27.555,"end":27.795,"confidence":0.9892578,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":-0.05223506689071655},{"word":"manager","start":27.795,"end":28.195,"confidence":0.9941406,"punctuated_word":"manager","sentiment":"neutral","sentiment_score":-0.04717360809445381},{"word":"or","start":28.195,"end":28.355,"confidence":0.9086914,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.03232792764902115},{"word":"the","start":28.355,"end":28.595,"confidence":0.9921875,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04375030100345611},{"word":"person","start":28.595,"end":28.915,"confidence":0.9980469,"punctuated_word":"person","sentiment":"neutral","sentiment_score":-0.032269299030303955},{"word":"in","start":28.915,"end":29.075,"confidence":0.9980469,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.02578371949493885},{"word":"charge","start":29.075,"end":29.314999,"confidence":0.9951172,"punctuated_word":"charge","sentiment":"neutral","sentiment_score":-0.04496131092309952},{"word":"now","start":29.314999,"end":29.474998,"confidence":0.921875,"punctuated_word":"now","sentiment":"neutral","sentiment_score":-0.05680175498127937},{"word":"in","start":29.474998,"end":29.73,"confidence":0.9394531,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.028058793395757675},{"word":"it","start":29.81,"end":30.13,"confidence":0.890625,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":-0.04099340736865997},{"word":"department","start":30.13,"end":30.63,"confidence":0.9875488,"punctuated_word":"department?","sentiment":"neutral","sentiment_score":-0.0475737601518631},{"word":"george","start":34.29,"end":34.79,"confidence":0.5498047,"punctuated_word":"George.","sentiment":"neutral","sentiment_score":-0.013169839046895504},{"word":"george","start":38.61,"end":39.09,"confidence":0.72021484,"punctuated_word":"George","sentiment":"neutral","sentiment_score":-0.006646595895290375},{"word":"mannogs","start":39.09,"end":39.59,"confidence":0.73689777,"punctuated_word":"Mannogs.","sentiment":"neutral","sentiment_score":-0.006113581359386444},{"word":"alright","start":39.73,"end":40.129997,"confidence":0.98828125,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.02115383744239807},{"word":"okay","start":40.129997,"end":40.629997,"confidence":0.79541016,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.02408887818455696},{"word":"yes","start":40.93,"end":41.25,"confidence":0.8186035,"punctuated_word":"Yes,","sentiment":"neutral","sentiment_score":0.02589556016027927},{"word":"please","start":41.25,"end":41.75,"confidence":0.9980469,"punctuated_word":"please.","sentiment":"neutral","sentiment_score":0.02275988459587097},{"word":"alright","start":44.535,"end":45.035,"confidence":0.76904297,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.03289687633514404},{"word":"yeah","start":66.84,"end":67.159996,"confidence":0.8598633,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.08952869474887848},{"word":"good","start":67.159996,"end":67.32,"confidence":0.99902344,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.2422371357679367},{"word":"afternoon","start":67.32,"end":67.82,"confidence":0.99658203,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.2268647998571396},{"word":"george","start":68.52,"end":68.84,"confidence":0.96435547,"punctuated_word":"George,","sentiment":"neutral","sentiment_score":0.21800678968429563},{"word":"my","start":68.84,"end":69.0,"confidence":0.9980469,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.20136818289756775},{"word":"name","start":69.0,"end":69.159996,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.22793635725975037},{"word":"is","start":69.159996,"end":69.32,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.2459308356046677},{"word":"ronald","start":69.32,"end":69.82,"confidence":0.99902344,"punctuated_word":"Ronald","sentiment":"neutral","sentiment_score":0.24976369738578796},{"word":"from","start":70.04,"end":70.54,"confidence":0.9980469,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.1833895593881607},{"word":"cloud","start":70.6,"end":71.0,"confidence":0.75683594,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.1754581332206726},{"word":"solution","start":71.0,"end":71.5,"confidence":0.9760742,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.16854459047317505},{"word":"it","start":71.56,"end":72.06,"confidence":0.9892578,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.15608929097652435},{"word":"how","start":72.674995,"end":72.795,"confidence":0.81591797,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.20359522104263303},{"word":"are","start":72.795,"end":72.915,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.1917651891708374},{"word":"you","start":72.915,"end":73.155,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1943584829568863},{"word":"doing","start":73.155,"end":73.395,"confidence":1.0,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":0.17217965424060822},{"word":"today","start":73.395,"end":73.895,"confidence":1.0,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.16255545616149902},{"word":"i","start":76.354996,"end":76.515,"confidence":0.9277344,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.6187699437141418},{"word":"am","start":76.515,"end":76.755,"confidence":0.6455078,"punctuated_word":"am","sentiment":"positive","sentiment_score":0.6472813487052917},{"word":"doing","start":76.755,"end":76.994995,"confidence":1.0,"punctuated_word":"doing","sentiment":"positive","sentiment_score":0.6326816082000732},{"word":"wonderful","start":76.994995,"end":77.494995,"confidence":1.0,"punctuated_word":"wonderful.","sentiment":"positive","sentiment_score":0.6548696756362915},{"word":"thank","start":77.555,"end":77.795,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5556199550628662},{"word":"you","start":77.795,"end":77.875,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5546121001243591},{"word":"for","start":77.875,"end":78.115,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.5598863959312439},{"word":"asking","start":78.115,"end":78.615,"confidence":1.0,"punctuated_word":"asking.","sentiment":"positive","sentiment_score":0.5849402546882629},{"word":"sir","start":79.075,"end":79.314995,"confidence":0.89086914,"punctuated_word":"Sir,","sentiment":"neutral","sentiment_score":-0.01588723063468933},{"word":"what","start":79.314995,"end":79.555,"confidence":1.0,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.04467705637216568},{"word":"happened","start":79.555,"end":80.034996,"confidence":0.94921875,"punctuated_word":"happened","sentiment":"neutral","sentiment_score":-0.04927697777748108},{"word":"was","start":80.034996,"end":80.435,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.03487171232700348},{"word":"we","start":80.435,"end":80.835,"confidence":0.8457031,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.04606611281633377},{"word":"used","start":80.835,"end":81.075,"confidence":0.97509766,"punctuated_word":"used","sentiment":"neutral","sentiment_score":-0.05540664494037628},{"word":"to","start":81.075,"end":81.155,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.03700876235961914},{"word":"touch","start":81.155,"end":81.634995,"confidence":0.9941406,"punctuated_word":"touch","sentiment":"neutral","sentiment_score":-0.016812223941087723},{"word":"base","start":81.634995,"end":82.134995,"confidence":0.9980469,"punctuated_word":"base","sentiment":"neutral","sentiment_score":-0.019444718956947327},{"word":"with","start":82.195,"end":82.695,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.0259784571826458},{"word":"the","start":83.314995,"end":83.475,"confidence":0.71972656,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.027689214795827866},{"word":"former","start":83.475,"end":83.875,"confidence":0.9941406,"punctuated_word":"former","sentiment":"neutral","sentiment_score":-0.038121555000543594},{"word":"it","start":83.875,"end":84.195,"confidence":1.0,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":-0.009239774197340012},{"word":"manager","start":84.195,"end":84.595,"confidence":0.82373047,"punctuated_word":"manager.","sentiment":"neutral","sentiment_score":-0.02425573766231537},{"word":"his","start":84.595,"end":84.835,"confidence":0.9951172,"punctuated_word":"His","sentiment":"neutral","sentiment_score":-0.022777413949370384},{"word":"name","start":84.835,"end":84.994995,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.03186173737049103},{"word":"is","start":84.994995,"end":85.494995,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.02900669164955616},{"word":"mister","start":86.0,"end":86.5,"confidence":0.9838867,"punctuated_word":"mister","sentiment":"neutral","sentiment_score":-0.019224142655730247},{"word":"steve","start":86.88,"end":87.28,"confidence":0.92578125,"punctuated_word":"Steve","sentiment":"neutral","sentiment_score":-0.004336649551987648},{"word":"berno","start":87.28,"end":87.78,"confidence":0.59472656,"punctuated_word":"Berno,","sentiment":"neutral","sentiment_score":-0.02136814221739769},{"word":"but","start":88.16,"end":88.32,"confidence":0.7783203,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.028204986825585365},{"word":"what","start":88.32,"end":88.48,"confidence":0.8671875,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.03825749084353447},{"word":"i","start":88.48,"end":88.64,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04095035791397095},{"word":"learned","start":88.64,"end":88.88,"confidence":0.9951172,"punctuated_word":"learned","sentiment":"neutral","sentiment_score":-0.04865514859557152},{"word":"that","start":88.88,"end":88.96,"confidence":0.82128906,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.0583985298871994},{"word":"he's","start":88.96,"end":89.2,"confidence":0.9453125,"punctuated_word":"he's","sentiment":"neutral","sentiment_score":-0.0523407869040966},{"word":"no","start":89.2,"end":89.36,"confidence":0.99609375,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.08925434201955795},{"word":"longer","start":89.36,"end":89.68,"confidence":1.0,"punctuated_word":"longer","sentiment":"neutral","sentiment_score":-0.0888436958193779},{"word":"connected","start":89.68,"end":90.18,"confidence":1.0,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":-0.06034166365861893},{"word":"with","start":90.32,"end":90.48,"confidence":0.99609375,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.06672527641057968},{"word":"the","start":90.48,"end":90.56,"confidence":0.95703125,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.059306755661964417},{"word":"company","start":90.56,"end":91.06,"confidence":0.9951172,"punctuated_word":"company.","sentiment":"neutral","sentiment_score":-0.0456404872238636},{"word":"yep","start":91.44,"end":91.94,"confidence":0.84472656,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.0066814785823225975},{"word":"sir","start":92.0,"end":92.24,"confidence":0.9812012,"punctuated_word":"Sir,","sentiment":"neutral","sentiment_score":-0.008812171407043934},{"word":"i","start":92.24,"end":92.4,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.027596067637205124},{"word":"understand","start":92.4,"end":92.8,"confidence":1.0,"punctuated_word":"understand","sentiment":"neutral","sentiment_score":-0.035991568118333817},{"word":"you","start":92.8,"end":93.04,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.05231481418013573},{"word":"are","start":93.04,"end":93.28,"confidence":0.9970703,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.04649605974555016},{"word":"the","start":93.28,"end":93.6,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04761245101690293},{"word":"person","start":93.6,"end":94.0,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":-0.04271528124809265},{"word":"in","start":94.0,"end":94.16,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.03800491243600845},{"word":"charge","start":94.16,"end":94.56,"confidence":1.0,"punctuated_word":"charge","sentiment":"neutral","sentiment_score":-0.043742500245571136},{"word":"now","start":94.56,"end":95.06,"confidence":1.0,"punctuated_word":"now","sentiment":"neutral","sentiment_score":-0.05732610076665878},{"word":"or","start":95.44,"end":95.68,"confidence":0.9003906,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.028101077303290367},{"word":"the","start":95.68,"end":95.84,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04422497749328613},{"word":"person","start":95.84,"end":96.08,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":-0.04154792800545693},{"word":"who","start":96.08,"end":96.32,"confidence":0.9892578,"punctuated_word":"who","sentiment":"neutral","sentiment_score":-0.046065375208854675},{"word":"replaced","start":96.32,"end":96.82,"confidence":0.9819336,"punctuated_word":"replaced","sentiment":"neutral","sentiment_score":-0.06526859104633331},{"word":"them","start":96.88,"end":97.38,"confidence":0.9848633,"punctuated_word":"them.","sentiment":"neutral","sentiment_score":-0.05010569095611572},{"word":"sir","start":97.92,"end":98.08,"confidence":0.9453125,"punctuated_word":"Sir,","sentiment":"neutral","sentiment_score":-0.015676438808441162},{"word":"once","start":98.08,"end":98.32,"confidence":0.96972656,"punctuated_word":"once","sentiment":"neutral","sentiment_score":-0.014529285952448843},{"word":"again","start":98.32,"end":98.56,"confidence":0.97875977,"punctuated_word":"again,","sentiment":"neutral","sentiment_score":-0.003802704624831677},{"word":"the","start":98.56,"end":98.72,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0030098408460617065},{"word":"name","start":98.72,"end":98.96,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.002673529088497162},{"word":"of","start":98.96,"end":99.12,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.0024440251290798187},{"word":"the","start":99.12,"end":99.2,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.00219077430665493},{"word":"company","start":99.2,"end":99.7,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":-0.0060591306537389755},{"word":"is","start":99.76,"end":100.26,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0027405843138694763},{"word":"cloud","start":100.479996,"end":100.88,"confidence":0.9160156,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.027074018493294716},{"word":"solution","start":100.88,"end":101.28,"confidence":0.98535156,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.013620130717754364},{"word":"it","start":101.28,"end":101.595,"confidence":0.83496094,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.011216104961931704},{"word":"we","start":102.395004,"end":102.555,"confidence":0.9863281,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.023378796875476837},{"word":"are","start":102.555,"end":102.635,"confidence":0.9980469,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.017964685335755348},{"word":"a","start":102.635,"end":103.135,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.022783245891332623},{"word":"managed","start":103.515,"end":103.915,"confidence":0.9536133,"punctuated_word":"managed","sentiment":"neutral","sentiment_score":0.021174363791942596},{"word":"service","start":103.915,"end":104.315,"confidence":1.0,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.007112596184015274},{"word":"provider","start":104.315,"end":104.815,"confidence":0.99853516,"punctuated_word":"provider.","sentiment":"neutral","sentiment_score":0.01271255873143673},{"word":"we","start":105.595,"end":105.755005,"confidence":0.9838867,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.023819392547011375},{"word":"are","start":105.755005,"end":105.915,"confidence":0.99316406,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.02350601367652416},{"word":"also","start":105.915,"end":106.155,"confidence":0.9970703,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.01972784660756588},{"word":"microsoft","start":106.155,"end":106.655,"confidence":0.82958984,"punctuated_word":"Microsoft","sentiment":"neutral","sentiment_score":0.021990681067109108},{"word":"trusted","start":106.715004,"end":107.195,"confidence":0.9863281,"punctuated_word":"trusted","sentiment":"neutral","sentiment_score":0.02647352404892445},{"word":"partner","start":107.195,"end":107.695,"confidence":1.0,"punctuated_word":"partner","sentiment":"neutral","sentiment_score":0.04033050686120987},{"word":"providing","start":107.755005,"end":108.255005,"confidence":0.7441406,"punctuated_word":"providing","sentiment":"neutral","sentiment_score":0.029949521645903587},{"word":"services","start":108.315,"end":108.815,"confidence":1.0,"punctuated_word":"services","sentiment":"neutral","sentiment_score":0.024303050711750984},{"word":"for","start":108.875,"end":109.355,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.031164124608039856},{"word":"cloud","start":109.355,"end":109.675,"confidence":0.9199219,"punctuated_word":"cloud","sentiment":"neutral","sentiment_score":0.05015319585800171},{"word":"solution","start":109.675,"end":110.175,"confidence":0.9946289,"punctuated_word":"solution,","sentiment":"neutral","sentiment_score":0.03816723078489304},{"word":"cybersecurity","start":111.115,"end":111.615,"confidence":0.6483154,"punctuated_word":"cybersecurity,","sentiment":"neutral","sentiment_score":0.031346555799245834},{"word":"backup","start":112.075,"end":112.395004,"confidence":0.9819336,"punctuated_word":"backup","sentiment":"neutral","sentiment_score":0.03352003172039986},{"word":"and","start":112.395004,"end":112.635,"confidence":0.7441406,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.03202556446194649},{"word":"recovery","start":112.635,"end":113.135,"confidence":0.96899414,"punctuated_word":"recovery,","sentiment":"neutral","sentiment_score":0.04755170643329621},{"word":"sharepoint","start":113.275,"end":113.775,"confidence":0.97802734,"punctuated_word":"SharePoint,","sentiment":"neutral","sentiment_score":0.0393289290368557},{"word":"manage","start":114.74,"end":115.14,"confidence":0.50439453,"punctuated_word":"manage","sentiment":"neutral","sentiment_score":0.03223711997270584},{"word":"three","start":115.14,"end":115.38,"confidence":0.98291016,"punctuated_word":"three","sentiment":"neutral","sentiment_score":0.030083004385232925},{"word":"65","start":115.38,"end":116.18,"confidence":0.75671387,"punctuated_word":"65,","sentiment":"neutral","sentiment_score":0.029159078374505043},{"word":"power","start":116.18,"end":116.66,"confidence":0.9589844,"punctuated_word":"Power","sentiment":"neutral","sentiment_score":0.048731520771980286},{"word":"bi","start":116.66,"end":117.06,"confidence":0.90185547,"punctuated_word":"BI,","sentiment":"neutral","sentiment_score":0.03711681067943573},{"word":"powerapps","start":117.06,"end":117.54,"confidence":0.6702474,"punctuated_word":"PowerApps,","sentiment":"neutral","sentiment_score":0.03282379359006882},{"word":"and","start":117.54,"end":117.7,"confidence":0.9941406,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.01903039775788784},{"word":"many","start":117.7,"end":117.94,"confidence":0.99902344,"punctuated_word":"many","sentiment":"neutral","sentiment_score":0.023639660328626633},{"word":"more","start":117.94,"end":118.44,"confidence":0.99560547,"punctuated_word":"more.","sentiment":"neutral","sentiment_score":0.0051265256479382515},{"word":"service","start":119.54,"end":119.86,"confidence":0.2878418,"punctuated_word":"Service","sentiment":"neutral","sentiment_score":0.0035231132060289383},{"word":"and","start":119.86,"end":120.02,"confidence":0.3635254,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.0012934152036905289},{"word":"for","start":120.02,"end":120.18,"confidence":0.6894531,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.003163382411003113},{"word":"my","start":120.18,"end":120.26,"confidence":0.9970703,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.02526235394179821},{"word":"call","start":120.26,"end":120.42,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.009918130934238434},{"word":"today","start":120.42,"end":120.74,"confidence":0.99316406,"punctuated_word":"today,","sentiment":"neutral","sentiment_score":-0.016906224191188812},{"word":"we","start":120.74,"end":120.98,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.026851747184991837},{"word":"would","start":120.98,"end":121.38,"confidence":0.99902344,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.01902565360069275},{"word":"like","start":121.38,"end":121.78,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.0032694153487682343},{"word":"to","start":121.78,"end":121.94,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0009172186255455016},{"word":"have","start":121.94,"end":122.42,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.0029614008963108063},{"word":"a","start":122.42,"end":122.74,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.004416860640048981},{"word":"short","start":122.74,"end":123.06,"confidence":1.0,"punctuated_word":"short","sentiment":"neutral","sentiment_score":0.011883072555065157},{"word":"introductory","start":123.06,"end":123.56,"confidence":0.9980469,"punctuated_word":"introductory","sentiment":"neutral","sentiment_score":-0.0008790511637926102},{"word":"meeting","start":123.7,"end":124.1,"confidence":0.99902344,"punctuated_word":"meeting","sentiment":"neutral","sentiment_score":0.006592191755771637},{"word":"just","start":124.1,"end":124.26,"confidence":0.9863281,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.013942651450634004},{"word":"to","start":124.26,"end":124.58,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.007561318576335907},{"word":"introduce","start":124.58,"end":125.08,"confidence":0.96875,"punctuated_word":"introduce","sentiment":"neutral","sentiment_score":-0.009071188047528269},{"word":"our","start":125.14,"end":125.64,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.13250155746936798},{"word":"company","start":126.020004,"end":126.520004,"confidence":0.9313965,"punctuated_word":"company.","sentiment":"neutral","sentiment_score":-0.1141432672739029},{"word":"we","start":132.555,"end":132.715,"confidence":0.89990234,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.012041434645652773},{"word":"would","start":132.715,"end":132.95499,"confidence":0.93847656,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.03814307600259781},{"word":"like","start":132.95499,"end":133.11499,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.0480877086520195},{"word":"to","start":133.11499,"end":133.435,"confidence":0.98535156,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.05499368906021118},{"word":"introduce","start":133.435,"end":133.915,"confidence":0.9560547,"punctuated_word":"introduce","sentiment":"neutral","sentiment_score":0.044696904718875885},{"word":"our","start":133.915,"end":134.155,"confidence":0.9970703,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.02301737293601036},{"word":"company","start":134.155,"end":134.635,"confidence":0.99853516,"punctuated_word":"company,","sentiment":"neutral","sentiment_score":0.007675904780626297},{"word":"sir","start":134.635,"end":135.135,"confidence":0.9909668,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":-0.003470940049737692},{"word":"yep","start":137.915,"end":138.415,"confidence":0.9946289,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.10350876301527023},{"word":"when","start":140.635,"end":140.875,"confidence":0.9941406,"punctuated_word":"When","sentiment":"neutral","sentiment_score":0.019199324771761898},{"word":"would","start":140.875,"end":141.03499,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.019723588600754734},{"word":"you","start":141.03499,"end":141.355,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0157583337277174},{"word":"be","start":141.355,"end":141.59499,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.022854972630739212},{"word":"available","start":141.59499,"end":142.09499,"confidence":0.9995117,"punctuated_word":"available,","sentiment":"neutral","sentiment_score":0.029599029570817947},{"word":"sir","start":142.23499,"end":142.73499,"confidence":0.99902344,"punctuated_word":"sir?","sentiment":"neutral","sentiment_score":0.03794870525598526},{"word":"tomorrow","start":149.59,"end":150.06999,"confidence":0.5107422,"punctuated_word":"Tomorrow","sentiment":"neutral","sentiment_score":0.03848285973072052},{"word":"afternoon","start":150.06999,"end":150.56999,"confidence":0.8093262,"punctuated_word":"afternoon?","sentiment":"neutral","sentiment_score":0.033838897943496704},{"word":"around","start":152.70999,"end":153.11,"confidence":0.53125,"punctuated_word":"Around","sentiment":"neutral","sentiment_score":0.02116205543279648},{"word":"what","start":153.11,"end":153.26999,"confidence":0.99902344,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.016863808035850525},{"word":"time","start":153.26999,"end":153.51,"confidence":1.0,"punctuated_word":"time,","sentiment":"neutral","sentiment_score":0.015582758001983166},{"word":"sir","start":153.51,"end":154.01,"confidence":1.0,"punctuated_word":"sir?","sentiment":"neutral","sentiment_score":0.009879090823233128},{"word":"oh","start":170.375,"end":170.455,"confidence":0.7286377,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.002446267753839493},{"word":"yes","start":170.455,"end":170.935,"confidence":0.74780273,"punctuated_word":"yes.","sentiment":"neutral","sentiment_score":-0.006819145753979683},{"word":"friday","start":170.935,"end":171.435,"confidence":0.98168945,"punctuated_word":"Friday.","sentiment":"neutral","sentiment_score":-0.0660497173666954},{"word":"mhmm","start":174.78001,"end":175.28001,"confidence":0.99780273,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.020633595064282417},{"word":"oh","start":176.38,"end":176.86,"confidence":0.91137695,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.0006371177732944489},{"word":"what","start":176.86,"end":177.1,"confidence":0.99902344,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.001926017925143242},{"word":"time","start":177.1,"end":177.34001,"confidence":0.9951172,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.002741396427154541},{"word":"in","start":177.34001,"end":177.5,"confidence":0.9394531,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.005377147346735001},{"word":"friday","start":177.5,"end":177.82,"confidence":0.8249512,"punctuated_word":"Friday,","sentiment":"neutral","sentiment_score":-0.002747701480984688},{"word":"sir","start":177.82,"end":178.32,"confidence":0.99853516,"punctuated_word":"sir?","sentiment":"neutral","sentiment_score":0.0019314730307087304},{"word":"no","start":181.82,"end":182.06001,"confidence":0.8779297,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.021160773932933807},{"word":"that'd","start":182.06001,"end":182.22,"confidence":0.8569336,"punctuated_word":"That'd","sentiment":"neutral","sentiment_score":0.04018201678991318},{"word":"be","start":182.22,"end":182.38,"confidence":0.9970703,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.04189398139715195},{"word":"good","start":182.38,"end":182.88,"confidence":0.99902344,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.03048389777541161},{"word":"1pm","start":183.34001,"end":184.08,"confidence":0.91174316,"punctuated_word":"1PM?","sentiment":"neutral","sentiment_score":0.05413549393415451},{"word":"alright","start":187.21501,"end":187.695,"confidence":0.94555664,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.21878866851329803},{"word":"okay","start":187.695,"end":188.015,"confidence":0.9694824,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.21256017684936523},{"word":"so","start":188.015,"end":188.175,"confidence":0.98095703,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.1972992867231369},{"word":"so","start":188.175,"end":188.41501,"confidence":0.76171875,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.25244253873825073},{"word":"i'll","start":188.41501,"end":188.49501,"confidence":0.99853516,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.27704283595085144},{"word":"be","start":188.49501,"end":188.655,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.29596811532974243},{"word":"sending","start":188.655,"end":188.895,"confidence":1.0,"punctuated_word":"sending","sentiment":"neutral","sentiment_score":0.2564510107040405},{"word":"the","start":188.895,"end":189.13501,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2912302613258362},{"word":"invite","start":189.13501,"end":189.63501,"confidence":1.0,"punctuated_word":"invite","sentiment":"neutral","sentiment_score":0.32382461428642273},{"word":"right","start":190.41501,"end":190.655,"confidence":0.78027344,"punctuated_word":"right","sentiment":"neutral","sentiment_score":0.20907779037952423},{"word":"after","start":190.655,"end":191.05501,"confidence":1.0,"punctuated_word":"after","sentiment":"neutral","sentiment_score":0.21058520674705505},{"word":"this","start":191.05501,"end":191.29501,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.26336461305618286},{"word":"call","start":191.29501,"end":191.79501,"confidence":0.8647461,"punctuated_word":"call,","sentiment":"neutral","sentiment_score":0.2263018637895584},{"word":"and","start":192.095,"end":192.335,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.21154996752738953},{"word":"i'll","start":192.335,"end":192.57501,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.1962329149246216},{"word":"be","start":192.57501,"end":193.07501,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.17388051748275757},{"word":"talking","start":193.29501,"end":193.615,"confidence":1.0,"punctuated_word":"talking","sentiment":"neutral","sentiment_score":0.11174675822257996},{"word":"to","start":193.615,"end":193.77501,"confidence":0.99609375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.19319263100624084},{"word":"you","start":193.77501,"end":193.93501,"confidence":0.9741211,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.13711245357990265},{"word":"again","start":193.93501,"end":194.175,"confidence":0.99609375,"punctuated_word":"again","sentiment":"neutral","sentiment_score":0.12877899408340454},{"word":"on","start":194.175,"end":194.335,"confidence":0.6748047,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.09600287675857544},{"word":"the","start":194.335,"end":194.49501,"confidence":0.99316406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08586493879556656},{"word":"thirty","start":194.49501,"end":194.735,"confidence":0.53125,"punctuated_word":"thirty","sentiment":"neutral","sentiment_score":0.09552275389432908},{"word":"one","start":194.735,"end":195.235,"confidence":0.9902344,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.07588636875152588},{"word":"on","start":195.77501,"end":195.93501,"confidence":0.35327148,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.09565018862485886},{"word":"the","start":195.93501,"end":196.095,"confidence":0.5239258,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1049436777830124},{"word":"this","start":196.095,"end":196.255,"confidence":0.24108887,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.095062755048275},{"word":"coming","start":196.255,"end":196.655,"confidence":0.9448242,"punctuated_word":"coming","sentiment":"neutral","sentiment_score":0.106275774538517},{"word":"friday","start":196.655,"end":197.155,"confidence":0.99902344,"punctuated_word":"Friday.","sentiment":"neutral","sentiment_score":0.10645563155412674},{"word":"sir","start":197.535,"end":197.695,"confidence":0.9628906,"punctuated_word":"Sir,","sentiment":"neutral","sentiment_score":0.058953940868377686},{"word":"can","start":197.695,"end":197.93501,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.04970381408929825},{"word":"i","start":197.93501,"end":198.015,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.05872136354446411},{"word":"have","start":198.015,"end":198.095,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.06289313733577728},{"word":"your","start":198.095,"end":198.255,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.051760151982307434},{"word":"email","start":198.255,"end":198.57501,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.05278147011995315},{"word":"address","start":198.57501,"end":198.895,"confidence":0.99853516,"punctuated_word":"address,","sentiment":"neutral","sentiment_score":0.0298199076205492},{"word":"please","start":198.895,"end":199.17,"confidence":0.99902344,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":0.037369221448898315},{"word":"mhmm","start":206.45,"end":206.95,"confidence":0.9616699,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.011518037877976894},{"word":"sorry","start":216.215,"end":216.455,"confidence":0.71728516,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.03816505149006843},{"word":"it's","start":216.455,"end":216.855,"confidence":0.99194336,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.03515520319342613},{"word":"m","start":216.855,"end":217.255,"confidence":0.99316406,"punctuated_word":"m","sentiment":"neutral","sentiment_score":-0.03063102439045906},{"word":"o","start":217.255,"end":217.575,"confidence":0.9980469,"punctuated_word":"o","sentiment":"neutral","sentiment_score":-0.02514546364545822},{"word":"u","start":217.575,"end":218.075,"confidence":0.7614746,"punctuated_word":"u.","sentiment":"neutral","sentiment_score":-0.019253676757216457},{"word":"mhmm","start":223.655,"end":224.155,"confidence":0.8467407,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.0029446198605000973},{"word":"yep","start":231.17,"end":231.67,"confidence":0.94970703,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.03404312953352928},{"word":"sir","start":231.73,"end":231.97,"confidence":0.8491211,"punctuated_word":"Sir,","sentiment":"neutral","sentiment_score":0.021477404981851574},{"word":"again","start":231.97,"end":232.29001,"confidence":0.9494629,"punctuated_word":"again,","sentiment":"neutral","sentiment_score":0.02388009242713451},{"word":"your","start":232.29001,"end":232.79001,"confidence":0.48754883,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.021166006103157997},{"word":"george","start":232.85,"end":233.35,"confidence":0.6870117,"punctuated_word":"george,","sentiment":"neutral","sentiment_score":0.01884881593286991},{"word":"that","start":233.57,"end":233.81,"confidence":0.9980469,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.01882166415452957},{"word":"would","start":233.81,"end":233.97,"confidence":0.9707031,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.018041932955384254},{"word":"be","start":233.97,"end":234.21,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.010546226054430008},{"word":"g","start":234.21,"end":234.53,"confidence":0.96777344,"punctuated_word":"g","sentiment":"neutral","sentiment_score":0.009556722827255726},{"word":"e","start":234.53,"end":235.03,"confidence":1.0,"punctuated_word":"e","sentiment":"neutral","sentiment_score":0.014158048667013643},{"word":"o","start":235.65001,"end":236.05,"confidence":0.99609375,"punctuated_word":"o","sentiment":"neutral","sentiment_score":0.01196208782494068},{"word":"r","start":236.05,"end":236.55,"confidence":1.0,"punctuated_word":"r","sentiment":"neutral","sentiment_score":0.010243617929518225},{"word":"g","start":236.61,"end":236.93001,"confidence":0.9863281,"punctuated_word":"g","sentiment":"neutral","sentiment_score":0.0030600856989622116},{"word":"e","start":236.93001,"end":237.25,"confidence":0.99560547,"punctuated_word":"e.","sentiment":"neutral","sentiment_score":0.005909272935241461},{"word":"right","start":237.25,"end":237.75,"confidence":0.8964844,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.007286145817488432},{"word":"alright","start":239.49,"end":239.99,"confidence":0.84936523,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.07983983308076859},{"word":"i","start":240.21,"end":240.37,"confidence":0.90625,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.07671372592449188},{"word":"got","start":240.37,"end":240.69,"confidence":0.7919922,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.08769215643405914},{"word":"it","start":240.69,"end":240.975,"confidence":0.99902344,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.0638841986656189},{"word":"george","start":241.13501,"end":241.455,"confidence":0.99121094,"punctuated_word":"George","sentiment":"neutral","sentiment_score":0.04027065634727478},{"word":"dot","start":241.455,"end":241.955,"confidence":1.0,"punctuated_word":"dot","sentiment":"neutral","sentiment_score":0.04059695824980736},{"word":"mongus","start":242.175,"end":242.675,"confidence":0.78963214,"punctuated_word":"mongus","sentiment":"neutral","sentiment_score":0.038435712456703186},{"word":"at","start":243.455,"end":243.955,"confidence":0.9951172,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.033720433712005615},{"word":"s","start":244.49501,"end":244.815,"confidence":0.9589844,"punctuated_word":"s","sentiment":"neutral","sentiment_score":0.0276925265789032},{"word":"f","start":244.815,"end":245.315,"confidence":0.97998047,"punctuated_word":"f","sentiment":"neutral","sentiment_score":0.02958735078573227},{"word":"dot","start":245.535,"end":245.77501,"confidence":0.94140625,"punctuated_word":"dot","sentiment":"neutral","sentiment_score":0.020554009824991223},{"word":"com","start":245.77501,"end":245.85501,"confidence":0.9707031,"punctuated_word":"com","sentiment":"neutral","sentiment_score":0.017859799787402153},{"word":"dot","start":245.85501,"end":246.015,"confidence":0.8828125,"punctuated_word":"dot","sentiment":"neutral","sentiment_score":0.022291559725999832},{"word":"a","start":246.015,"end":246.255,"confidence":0.97314453,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0257516261190176},{"word":"u","start":246.255,"end":246.755,"confidence":0.9855957,"punctuated_word":"u.","sentiment":"neutral","sentiment_score":0.025014620274305344},{"word":"s","start":249.13501,"end":249.375,"confidence":0.48266602,"punctuated_word":"S","sentiment":"neutral","sentiment_score":0.008329314179718494},{"word":"c","start":249.375,"end":249.535,"confidence":0.53466797,"punctuated_word":"c","sentiment":"neutral","sentiment_score":0.008434230461716652},{"word":"f","start":249.535,"end":249.695,"confidence":0.95092773,"punctuated_word":"f.","sentiment":"neutral","sentiment_score":0.013554153963923454},{"word":"alright","start":249.695,"end":250.015,"confidence":0.9970703,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.0785498172044754},{"word":"okay","start":250.015,"end":250.255,"confidence":0.98168945,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.1114211082458496},{"word":"i'll","start":250.255,"end":250.41501,"confidence":0.9995117,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.16207921504974365},{"word":"be","start":250.41501,"end":250.57501,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.16660861670970917},{"word":"sending","start":250.57501,"end":250.815,"confidence":0.9970703,"punctuated_word":"sending","sentiment":"neutral","sentiment_score":0.17163199186325073},{"word":"the","start":250.815,"end":250.895,"confidence":0.98095703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1877599060535431},{"word":"invite","start":250.895,"end":251.21501,"confidence":0.9902344,"punctuated_word":"invite","sentiment":"neutral","sentiment_score":0.22489862143993375},{"word":"right","start":251.21501,"end":251.455,"confidence":0.8618164,"punctuated_word":"right","sentiment":"neutral","sentiment_score":0.1671028733253479},{"word":"away","start":251.455,"end":251.77501,"confidence":0.99609375,"punctuated_word":"away,","sentiment":"neutral","sentiment_score":0.15310324728488922},{"word":"george","start":251.77501,"end":252.27501,"confidence":0.9523926,"punctuated_word":"George.","sentiment":"neutral","sentiment_score":0.1328306645154953},{"word":"alright","start":254.35,"end":254.85,"confidence":0.9472656,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.051729898899793625},{"word":"yep","start":256.35,"end":256.83002,"confidence":0.9790039,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.0665423721075058},{"word":"yes","start":256.83002,"end":257.15,"confidence":0.91748047,"punctuated_word":"Yes,","sentiment":"neutral","sentiment_score":0.10065217316150664},{"word":"sir","start":257.15,"end":257.65,"confidence":1.0,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":0.10698316991329192},{"word":"alright","start":259.55002,"end":260.05002,"confidence":0.9926758,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.2731079161167145},{"word":"thank","start":260.11002,"end":260.43,"confidence":0.9980469,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.422229528427124},{"word":"you","start":260.43,"end":260.83002,"confidence":0.99560547,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4097192287445069},{"word":"okay","start":260.83002,"end":261.33002,"confidence":0.9790039,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.2737694978713989},{"word":"bye","start":261.63,"end":261.87,"confidence":0.99902344,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.30799514055252075},{"word":"bye","start":261.87,"end":262.37,"confidence":0.9941406,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.313306987285614}],"paragraphs":{"transcript":"\nYeah. Good afternoon. I would like to speak with Steve Berno, please. Alright. Got it.\n\nSir, do you mind me asking? Who's the present IT manager or the person in charge now in IT department? George. George Mannogs. Alright.\n\nOkay. Yes, please. Alright. Yeah. Good afternoon.\n\nGeorge, my name is Ronald from Cloud Solution IT. How are you doing today? I am doing wonderful. Thank you for asking. Sir, what happened was we used to touch base with the former IT manager.\n\nHis name is mister Steve Berno, but what I learned that he's no longer connected with the company. Yep. Sir, I understand you are the person in charge now or the person who replaced them. Sir, once again, the name of the company is Cloud Solution IT. We are a managed service provider.\n\nWe are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, manage three 65, Power BI, PowerApps, and many more. Service and for my call today, we would like to have a short introductory meeting just to introduce our company. We would like to introduce our company, sir. Yep. When would you be available, sir?\n\nTomorrow afternoon? Around what time, sir? Oh, yes. Friday. Mhmm.\n\nOh, what time in Friday, sir? No. That'd be good. 1PM? Alright.\n\nOkay. So so I'll be sending the invite right after this call, and I'll be talking to you again on the thirty one on the this coming Friday. Sir, can I have your email address, please? Mhmm. Sorry.\n\nIt's m o u. Mhmm. Yep. Sir, again, your george, that would be g e o r g e. Right?\n\nAlright. I got it. George dot mongus at s f dot com dot a u. S c f. Alright.\n\nOkay. I'll be sending the invite right away, George. Alright. Yep. Yes, sir.\n\nAlright. Thank you. Okay. Bye bye.","paragraphs":[{"sentences":[{"text":"Yeah.","start":14.275,"end":14.515,"sentiment":"neutral","sentiment_score":0.06127158924937248},{"text":"Good afternoon.","start":14.515,"end":15.255,"sentiment":"neutral","sentiment_score":0.09031029418110847},{"text":"I would like to speak with Steve Berno, please.","start":15.715,"end":18.055,"sentiment":"neutral","sentiment_score":-0.07079237575332324},{"text":"Alright.","start":22.435,"end":22.935,"sentiment":"neutral","sentiment_score":-0.05117266625165939},{"text":"Got it.","start":23.795,"end":24.695,"sentiment":"neutral","sentiment_score":-0.021222696639597416}],"sentiment":"neutral","sentiment_score":-0.032590484246611595,"num_words":15,"start":14.275,"end":24.695},{"sentences":[{"text":"Sir, do you mind me asking?","start":24.994999,"end":26.115,"sentiment":"neutral","sentiment_score":-0.03075266939898332},{"text":"Who's the present IT manager or the person in charge now in IT department?","start":26.115,"end":30.63,"sentiment":"neutral","sentiment_score":-0.042336219522569864},{"text":"George.","start":34.29,"end":34.79,"sentiment":"neutral","sentiment_score":-0.013169839046895504},{"text":"George Mannogs.","start":38.61,"end":39.59,"sentiment":"neutral","sentiment_score":-0.006380088627338409},{"text":"Alright.","start":39.73,"end":40.129997,"sentiment":"neutral","sentiment_score":0.02115383744239807}],"sentiment":"neutral","sentiment_score":-0.03258330285704384,"num_words":24,"start":24.994999,"end":40.129997},{"sentences":[{"text":"Okay.","start":40.129997,"end":40.629997,"sentiment":"neutral","sentiment_score":0.02408887818455696},{"text":"Yes, please.","start":40.93,"end":41.75,"sentiment":"neutral","sentiment_score":0.024327722378075123},{"text":"Alright.","start":44.535,"end":45.035,"sentiment":"neutral","sentiment_score":0.03289687633514404},{"text":"Yeah.","start":66.84,"end":67.159996,"sentiment":"neutral","sentiment_score":0.08952869474887848},{"text":"Good afternoon.","start":67.159996,"end":67.82,"sentiment":"neutral","sentiment_score":0.23455096781253815}],"sentiment":"neutral","sentiment_score":0.094895975664258,"num_words":7,"start":40.129997,"end":67.82},{"sentences":[{"text":"George, my name is Ronald from Cloud Solution IT.","start":68.52,"end":72.06,"sentiment":"neutral","sentiment_score":0.20294304854340023},{"text":"How are you doing today?","start":72.674995,"end":73.895,"sentiment":"neutral","sentiment_score":0.1848908007144928},{"text":"I am doing wonderful.","start":76.354996,"end":77.494995,"sentiment":"positive","sentiment_score":0.6384006440639496},{"text":"Thank you for asking.","start":77.555,"end":78.615,"sentiment":"positive","sentiment_score":0.563764676451683},{"text":"Sir, what happened was we used to touch base with the former IT manager.","start":79.075,"end":84.595,"sentiment":"neutral","sentiment_score":-0.03176686992602689}],"sentiment":"neutral","sentiment_score":0.19763518176558945,"num_words":36,"start":68.52,"end":84.595},{"sentences":[{"text":"His name is mister Steve Berno, but what I learned that he's no longer connected with the company.","start":84.595,"end":91.06,"sentiment":"neutral","sentiment_score":-0.04474968328658077},{"text":"Yep.","start":91.44,"end":91.94,"sentiment":"neutral","sentiment_score":-0.0066814785823225975},{"text":"Sir, I understand you are the person in charge now or the person who replaced them.","start":92.0,"end":97.38,"sentiment":"neutral","sentiment_score":-0.04224534792592749},{"text":"Sir, once again, the name of the company is Cloud Solution IT.","start":97.92,"end":101.595,"sentiment":"neutral","sentiment_score":0.001208351459354162},{"text":"We are a managed service provider.","start":102.395004,"end":104.815,"sentiment":"neutral","sentiment_score":0.017521041134993236}],"sentiment":"neutral","sentiment_score":-0.02582028075912089,"num_words":53,"start":84.595,"end":104.815},{"sentences":[{"text":"We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, manage three 65, Power BI, PowerApps, and many more.","start":105.595,"end":118.44,"sentiment":"neutral","sentiment_score":0.03085223149508238},{"text":"Service and for my call today, we would like to have a short introductory meeting just to introduce our company.","start":119.54,"end":126.520004,"sentiment":"neutral","sentiment_score":-0.018116461019963025},{"text":"We would like to introduce our company, sir.","start":132.555,"end":135.135,"sentiment":"neutral","sentiment_score":0.028148143843282014},{"text":"Yep.","start":137.915,"end":138.415,"sentiment":"neutral","sentiment_score":0.10350876301527023},{"text":"When would you be available, sir?","start":140.635,"end":142.73499,"sentiment":"neutral","sentiment_score":0.024180659092962742}],"sentiment":"neutral","sentiment_score":0.014712573921618363,"num_words":60,"start":105.595,"end":142.73499},{"sentences":[{"text":"Tomorrow afternoon?","start":149.59,"end":150.56999,"sentiment":"neutral","sentiment_score":0.03616087883710861},{"text":"Around what time, sir?","start":152.70999,"end":154.01,"sentiment":"neutral","sentiment_score":0.015871928073465824},{"text":"Oh, yes.","start":170.375,"end":170.935,"sentiment":"neutral","sentiment_score":-0.004632706753909588},{"text":"Friday.","start":170.935,"end":171.435,"sentiment":"neutral","sentiment_score":-0.0660497173666954},{"text":"Mhmm.","start":174.78001,"end":175.28001,"sentiment":"neutral","sentiment_score":-0.020633595064282417}],"sentiment":"neutral","sentiment_score":0.003986074402928352,"num_words":10,"start":149.59,"end":175.28001},{"sentences":[{"text":"Oh, what time in Friday, sir?","start":176.38,"end":178.32,"sentiment":"neutral","sentiment_score":-0.0019163179871005316},{"text":"No.","start":181.82,"end":182.06001,"sentiment":"neutral","sentiment_score":-0.021160773932933807},{"text":"That'd be good.","start":182.06001,"end":182.88,"sentiment":"neutral","sentiment_score":0.03751996532082558},{"text":"1PM?","start":183.34001,"end":184.08,"sentiment":"neutral","sentiment_score":0.05413549393415451},{"text":"Alright.","start":187.21501,"end":187.695,"sentiment":"neutral","sentiment_score":0.21878866851329803}],"sentiment":"neutral","sentiment_score":0.029402114712866023,"num_words":12,"start":176.38,"end":187.695},{"sentences":[{"text":"Okay.","start":187.695,"end":188.015,"sentiment":"neutral","sentiment_score":0.21256017684936523},{"text":"So so I'll be sending the invite right after this call, and I'll be talking to you again on the thirty one on the this coming Friday.","start":188.015,"end":197.155,"sentiment":"neutral","sentiment_score":0.17843508665208463},{"text":"Sir, can I have your email address, please?","start":197.535,"end":199.17,"sentiment":"neutral","sentiment_score":0.05025037587620318},{"text":"Mhmm.","start":206.45,"end":206.95,"sentiment":"neutral","sentiment_score":0.011518037877976894},{"text":"Sorry.","start":216.215,"end":216.455,"sentiment":"neutral","sentiment_score":-0.03816505149006843}],"sentiment":"neutral","sentiment_score":0.14225430289087326,"num_words":38,"start":187.695,"end":216.455},{"sentences":[{"text":"It's m o u.","start":216.455,"end":218.075,"sentiment":"neutral","sentiment_score":-0.027546341996639967},{"text":"Mhmm.","start":223.655,"end":224.155,"sentiment":"neutral","sentiment_score":0.0029446198605000973},{"text":"Yep.","start":231.17,"end":231.67,"sentiment":"neutral","sentiment_score":0.03404312953352928},{"text":"Sir, again, your george, that would be g e o r g e.","start":231.73,"end":237.25,"sentiment":"neutral","sentiment_score":0.014436306037868444},{"text":"Right?","start":237.25,"end":237.75,"sentiment":"neutral","sentiment_score":0.007286145817488432}],"sentiment":"neutral","sentiment_score":0.006088025285862386,"num_words":20,"start":216.455,"end":237.75},{"sentences":[{"text":"Alright.","start":239.49,"end":239.99,"sentiment":"neutral","sentiment_score":0.07983983308076859},{"text":"I got it.","start":240.21,"end":240.975,"sentiment":"neutral","sentiment_score":0.07609669367472331},{"text":"George dot mongus at s f dot com dot a u.","start":241.13501,"end":246.755,"sentiment":"neutral","sentiment_score":0.029252295805649323},{"text":"S c f.","start":249.13501,"end":249.695,"sentiment":"neutral","sentiment_score":0.010105899535119534},{"text":"Alright.","start":249.695,"end":250.015,"sentiment":"neutral","sentiment_score":0.0785498172044754}],"sentiment":"neutral","sentiment_score":0.038882772830363954,"num_words":19,"start":239.49,"end":250.015},{"sentences":[{"text":"Okay.","start":250.015,"end":250.255,"sentiment":"neutral","sentiment_score":0.1114211082458496},{"text":"I'll be sending the invite right away, George.","start":250.255,"end":252.27501,"sentiment":"neutral","sentiment_score":0.1707518920302391},{"text":"Alright.","start":254.35,"end":254.85,"sentiment":"neutral","sentiment_score":0.051729898899793625},{"text":"Yep.","start":256.35,"end":256.83002,"sentiment":"neutral","sentiment_score":0.0665423721075058},{"text":"Yes, sir.","start":256.83002,"end":257.65,"sentiment":"neutral","sentiment_score":0.10381767153739928}],"sentiment":"neutral","sentiment_score":0.13871875835152772,"num_words":13,"start":250.015,"end":257.65},{"sentences":[{"text":"Alright.","start":259.55002,"end":260.05002,"sentiment":"neutral","sentiment_score":0.2731079161167145},{"text":"Thank you.","start":260.11002,"end":260.83002,"sentiment":"positive","sentiment_score":0.41597437858581543},{"text":"Okay.","start":260.83002,"end":261.33002,"sentiment":"neutral","sentiment_score":0.2737694978713989},{"text":"Bye bye.","start":261.63,"end":262.37,"sentiment":"neutral","sentiment_score":0.3106510639190674}],"sentiment":"positive","sentiment_score":0.3333547164996465,"num_words":6,"start":259.55002,"end":262.37}]}}]},{"alternatives":[{"transcript":"Good afternoon. He's no longer work for us. You you want me to transfer you to the new person? His name is George. Manogos. Yeah. You wanna speak? Okay. Hello. George speaking. Yes. I'm good. How are you, mate? Steve. Yep. Yep. Yes. That's right. Yes. Yep. Okay. Yep. Mhmm. So sorry, mate. Sorry. You just cut out for a moment now. I missed I missed probably the last three or four seconds of what you were saying. Oh, okay. Sure. Sure. That's fine. When would you like to do that? I do have some time tomorrow afternoon if you wanted to book something for them. Yeah. Let me just check. Oh, shoot. Oh, okay. Actually, can we do Friday instead? I thought I had time in the afternoon tomorrow, but I don't. Apologies. Friday, anytime really. Anytime really. Good morning. Yeah. 1PM. Yeah. 1PM is fine. Yep. Yes. Yes. It is. It's George, so g e e o r g e dot dot mongos. That's spelled m for Mike, o u, n for November, g o, s for Sierra, at yeah. M o u n g o s. And it's @scf.com.au. O r g e. Yes. Yep. That's it. S c f dot com dot a u e s. No worries, mate. And you said your cloud what do you find solutions IT? Is that correct? Okay. Alright. No worries. Thank thank you. Bye.","confidence":0.9824219,"words":[{"word":"good","start":10.719999,"end":10.88,"confidence":0.5317383,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.16976270079612732},{"word":"afternoon","start":10.88,"end":11.28,"confidence":0.9663086,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.11684557795524596},{"word":"he's","start":19.125,"end":19.365,"confidence":0.7114258,"punctuated_word":"He's","sentiment":"neutral","sentiment_score":-0.32973116636276245},{"word":"no","start":19.365,"end":19.605,"confidence":0.97509766,"punctuated_word":"no","sentiment":"negative","sentiment_score":-0.33759164810180664},{"word":"longer","start":19.605,"end":19.845001,"confidence":0.99902344,"punctuated_word":"longer","sentiment":"neutral","sentiment_score":-0.32285723090171814},{"word":"work","start":19.845001,"end":20.085,"confidence":0.90722656,"punctuated_word":"work","sentiment":"neutral","sentiment_score":-0.3014877438545227},{"word":"for","start":20.085,"end":20.244999,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.284127414226532},{"word":"us","start":20.244999,"end":20.744999,"confidence":0.99560547,"punctuated_word":"us.","sentiment":"neutral","sentiment_score":-0.22000953555107117},{"word":"you","start":29.38,"end":29.88,"confidence":0.6738281,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.043310608714818954},{"word":"you","start":30.099998,"end":30.34,"confidence":0.57421875,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.03071575239300728},{"word":"want","start":30.34,"end":30.5,"confidence":0.9902344,"punctuated_word":"want","sentiment":"neutral","sentiment_score":-0.06607834994792938},{"word":"me","start":30.5,"end":30.66,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.05865821614861488},{"word":"to","start":30.66,"end":30.82,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.07255911827087402},{"word":"transfer","start":30.82,"end":31.22,"confidence":0.99902344,"punctuated_word":"transfer","sentiment":"neutral","sentiment_score":-0.05575929209589958},{"word":"you","start":31.22,"end":31.38,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.08064357191324234},{"word":"to","start":31.38,"end":31.46,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.06236453726887703},{"word":"the","start":31.46,"end":31.619999,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06541578471660614},{"word":"new","start":31.619999,"end":31.779999,"confidence":0.9921875,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.07148869335651398},{"word":"person","start":31.779999,"end":32.26,"confidence":0.9567871,"punctuated_word":"person?","sentiment":"neutral","sentiment_score":-0.03358238935470581},{"word":"his","start":32.26,"end":32.42,"confidence":0.9951172,"punctuated_word":"His","sentiment":"neutral","sentiment_score":-0.01968790590763092},{"word":"name","start":32.42,"end":32.66,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.016724109649658203},{"word":"is","start":32.66,"end":32.82,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.01377460453659296},{"word":"george","start":32.82,"end":33.32,"confidence":0.98828125,"punctuated_word":"George.","sentiment":"neutral","sentiment_score":-0.019340917468070984},{"word":"manogos","start":36.98,"end":37.48,"confidence":0.7347412,"punctuated_word":"Manogos.","sentiment":"neutral","sentiment_score":-0.00828186422586441},{"word":"yeah","start":41.515,"end":41.675,"confidence":0.9370117,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.013721559196710588},{"word":"you","start":41.675,"end":41.915,"confidence":0.51220703,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.00570810679346323},{"word":"wanna","start":41.915,"end":42.155003,"confidence":0.69140625,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":0.008420715108513832},{"word":"speak","start":42.155003,"end":42.635002,"confidence":0.54138184,"punctuated_word":"speak?","sentiment":"neutral","sentiment_score":0.008529691025614738},{"word":"okay","start":42.635002,"end":43.135002,"confidence":0.97265625,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.01423094980418682},{"word":"hello","start":64.38,"end":64.78,"confidence":0.9633789,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.037579115480184555},{"word":"george","start":64.78,"end":65.18,"confidence":0.99902344,"punctuated_word":"George","sentiment":"neutral","sentiment_score":0.03321150690317154},{"word":"speaking","start":65.18,"end":65.595,"confidence":0.99902344,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.03883261978626251},{"word":"yes","start":73.515,"end":74.015,"confidence":0.71728516,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.19500617682933807},{"word":"i'm","start":74.715004,"end":74.875,"confidence":0.9645996,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.3019133508205414},{"word":"good","start":74.875,"end":75.115,"confidence":0.99902344,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.3462177813053131},{"word":"how","start":75.115,"end":75.275,"confidence":1.0,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.3577366769313812},{"word":"are","start":75.275,"end":75.355,"confidence":0.9980469,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.27645018696784973},{"word":"you","start":75.355,"end":75.515,"confidence":0.99194336,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.3026394248008728},{"word":"mate","start":75.515,"end":76.015,"confidence":0.9724121,"punctuated_word":"mate?","sentiment":"positive","sentiment_score":0.34786486625671387},{"word":"steve","start":88.72,"end":89.04,"confidence":0.94873047,"punctuated_word":"Steve.","sentiment":"neutral","sentiment_score":-0.03378122299909592},{"word":"yep","start":89.04,"end":89.36,"confidence":0.9526367,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.05031082034111023},{"word":"yep","start":89.36,"end":89.86,"confidence":0.9807129,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.05992772802710533},{"word":"yes","start":91.520004,"end":92.020004,"confidence":0.99853516,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.004731191322207451},{"word":"that's","start":92.105,"end":92.425,"confidence":0.9890137,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.022998765110969543},{"word":"right","start":92.425,"end":92.925,"confidence":0.9680176,"punctuated_word":"right.","sentiment":"neutral","sentiment_score":-0.034903187304735184},{"word":"yes","start":98.265,"end":98.765,"confidence":0.9489746,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.0002635689452290535},{"word":"yep","start":103.145004,"end":103.645004,"confidence":0.9675293,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.014605778269469738},{"word":"okay","start":106.1,"end":106.6,"confidence":0.9909668,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.025435321033000943},{"word":"yep","start":115.14,"end":115.64,"confidence":0.94628906,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.023777713999152184},{"word":"mhmm","start":120.020004,"end":120.405,"confidence":0.9992676,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.005784456618130207},{"word":"so","start":125.125,"end":125.625,"confidence":0.8769531,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.08139770478010178},{"word":"sorry","start":125.765,"end":126.165,"confidence":0.736084,"punctuated_word":"sorry,","sentiment":"neutral","sentiment_score":-0.11720427125692368},{"word":"mate","start":126.165,"end":126.565,"confidence":0.9851074,"punctuated_word":"mate.","sentiment":"neutral","sentiment_score":-0.07530125230550766},{"word":"sorry","start":126.565,"end":126.805,"confidence":0.71899414,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.09733986854553224},{"word":"you","start":126.805,"end":126.965,"confidence":0.9921875,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.08995519578456879},{"word":"just","start":126.965,"end":127.205,"confidence":0.9970703,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.06607800722122192},{"word":"cut","start":127.205,"end":127.365,"confidence":0.99902344,"punctuated_word":"cut","sentiment":"neutral","sentiment_score":-0.04432835802435875},{"word":"out","start":127.365,"end":127.525,"confidence":0.99609375,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.04167851060628891},{"word":"for","start":127.525,"end":127.645004,"confidence":0.9873047,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.06758050620555878},{"word":"a","start":127.645004,"end":127.765,"confidence":0.99609375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.048014797270298},{"word":"moment","start":127.765,"end":128.005,"confidence":0.9838867,"punctuated_word":"moment","sentiment":"neutral","sentiment_score":-0.02149968594312668},{"word":"now","start":128.005,"end":128.165,"confidence":0.7249756,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.0627443939447403},{"word":"i","start":128.165,"end":128.245,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.11374297738075256},{"word":"missed","start":128.245,"end":128.565,"confidence":0.9902344,"punctuated_word":"missed","sentiment":"neutral","sentiment_score":-0.09860487282276154},{"word":"i","start":128.565,"end":128.645,"confidence":0.9604492,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.14709149301052094},{"word":"missed","start":128.645,"end":128.885,"confidence":0.99902344,"punctuated_word":"missed","sentiment":"neutral","sentiment_score":-0.11633116006851196},{"word":"probably","start":128.885,"end":129.205,"confidence":0.96533203,"punctuated_word":"probably","sentiment":"neutral","sentiment_score":-0.12506285309791565},{"word":"the","start":129.205,"end":129.285,"confidence":0.99316406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1135716587305069},{"word":"last","start":129.285,"end":129.525,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.05549435690045357},{"word":"three","start":129.525,"end":129.685,"confidence":0.9980469,"punctuated_word":"three","sentiment":"neutral","sentiment_score":-0.08581855893135071},{"word":"or","start":129.685,"end":129.845,"confidence":0.984375,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.07275722920894623},{"word":"four","start":129.845,"end":130.08499,"confidence":1.0,"punctuated_word":"four","sentiment":"neutral","sentiment_score":-0.06983324885368347},{"word":"seconds","start":130.08499,"end":130.565,"confidence":0.9980469,"punctuated_word":"seconds","sentiment":"neutral","sentiment_score":-0.040437258780002594},{"word":"of","start":130.565,"end":130.725,"confidence":0.7426758,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.06364883482456207},{"word":"what","start":130.725,"end":130.885,"confidence":1.0,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.07247515022754669},{"word":"you","start":130.885,"end":131.045,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.10012263059616087},{"word":"were","start":131.045,"end":131.205,"confidence":0.85595703,"punctuated_word":"were","sentiment":"neutral","sentiment_score":-0.07820907980203629},{"word":"saying","start":131.205,"end":131.705,"confidence":0.90234375,"punctuated_word":"saying.","sentiment":"neutral","sentiment_score":-0.0682387501001358},{"word":"oh","start":136.05,"end":136.29001,"confidence":0.8796387,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.03520666062831879},{"word":"okay","start":136.29001,"end":136.53001,"confidence":0.9904785,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.03901229053735733},{"word":"sure","start":136.53001,"end":137.03001,"confidence":0.9975586,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.06685293465852737},{"word":"sure","start":137.57,"end":137.89001,"confidence":0.98950195,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.09316487610340118},{"word":"that's","start":137.89001,"end":138.05,"confidence":0.99658203,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.12437000125646593},{"word":"fine","start":138.05,"end":138.29001,"confidence":0.99560547,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.09303809702396391},{"word":"when","start":138.29001,"end":138.45001,"confidence":0.97509766,"punctuated_word":"When","sentiment":"neutral","sentiment_score":0.04465934634208679},{"word":"would","start":138.45001,"end":138.61,"confidence":0.9980469,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.042986899614334106},{"word":"you","start":138.61,"end":138.77,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04780471324920654},{"word":"like","start":138.77,"end":138.93001,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.048825860023498535},{"word":"to","start":138.93001,"end":139.01001,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.05203386768698692},{"word":"do","start":139.01001,"end":139.17001,"confidence":0.99902344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.04607516527175903},{"word":"that","start":139.17001,"end":139.67001,"confidence":0.9995117,"punctuated_word":"that?","sentiment":"neutral","sentiment_score":0.0304810032248497},{"word":"i","start":144.69,"end":144.77,"confidence":0.79052734,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.05082247033715248},{"word":"do","start":144.77,"end":144.93001,"confidence":0.71435547,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.05500083416700363},{"word":"have","start":144.93001,"end":145.01001,"confidence":0.95947266,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.04659990221261978},{"word":"some","start":145.01001,"end":145.25,"confidence":0.99121094,"punctuated_word":"some","sentiment":"neutral","sentiment_score":0.03741801157593727},{"word":"time","start":145.25,"end":145.49,"confidence":0.8095703,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.04570765793323517},{"word":"tomorrow","start":145.49,"end":145.99,"confidence":0.9951172,"punctuated_word":"tomorrow","sentiment":"neutral","sentiment_score":0.05171377211809158},{"word":"afternoon","start":147.49,"end":147.99,"confidence":0.9863281,"punctuated_word":"afternoon","sentiment":"neutral","sentiment_score":0.05114997923374176},{"word":"if","start":149.465,"end":149.625,"confidence":0.9970703,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.0486491434276104},{"word":"you","start":149.625,"end":149.78499,"confidence":0.9921875,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.024269932880997654},{"word":"wanted","start":149.78499,"end":150.185,"confidence":0.96240234,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.035875558853149414},{"word":"to","start":150.185,"end":150.34499,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.028902029618620872},{"word":"book","start":150.34499,"end":150.58499,"confidence":0.9970703,"punctuated_word":"book","sentiment":"neutral","sentiment_score":0.04317231476306915},{"word":"something","start":150.58499,"end":150.905,"confidence":0.99609375,"punctuated_word":"something","sentiment":"neutral","sentiment_score":0.05904353037476539},{"word":"for","start":150.905,"end":151.14499,"confidence":0.8378906,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.036349158734083176},{"word":"them","start":151.14499,"end":151.64499,"confidence":0.6472168,"punctuated_word":"them.","sentiment":"neutral","sentiment_score":0.02390187978744507},{"word":"yeah","start":151.70499,"end":152.20499,"confidence":0.8203125,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.02656768634915352},{"word":"let","start":155.545,"end":155.86499,"confidence":0.95703125,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.012453528121113775},{"word":"me","start":155.86499,"end":156.025,"confidence":0.96972656,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.014789050444960594},{"word":"just","start":156.025,"end":156.265,"confidence":0.9970703,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.003806289285421371},{"word":"check","start":156.265,"end":156.765,"confidence":0.9824219,"punctuated_word":"check.","sentiment":"neutral","sentiment_score":0.003809533081948757},{"word":"oh","start":161.06499,"end":161.22499,"confidence":0.7746582,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.004775702022016048},{"word":"shoot","start":161.22499,"end":161.43,"confidence":0.7182617,"punctuated_word":"shoot.","sentiment":"neutral","sentiment_score":0.004630750045180321},{"word":"oh","start":161.82999,"end":161.90999,"confidence":0.8659668,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.032093487679958344},{"word":"okay","start":161.90999,"end":162.40999,"confidence":0.9970703,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.02851087972521782},{"word":"actually","start":167.67,"end":168.15,"confidence":0.99072266,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":0.011260165832936764},{"word":"can","start":168.15,"end":168.31,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.013886207714676855},{"word":"we","start":168.31,"end":168.46999,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.02052922733128071},{"word":"do","start":168.46999,"end":168.70999,"confidence":0.99316406,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.002846645191311836},{"word":"friday","start":168.70999,"end":169.10999,"confidence":1.0,"punctuated_word":"Friday","sentiment":"neutral","sentiment_score":0.009810075163841248},{"word":"instead","start":169.10999,"end":169.60999,"confidence":0.99560547,"punctuated_word":"instead?","sentiment":"neutral","sentiment_score":0.009506423957645891},{"word":"i","start":170.31,"end":170.46999,"confidence":0.78027344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.00476604700088501},{"word":"thought","start":170.46999,"end":170.79,"confidence":0.63671875,"punctuated_word":"thought","sentiment":"neutral","sentiment_score":-0.03890524059534073},{"word":"i","start":170.79,"end":170.87,"confidence":0.9633789,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.08551392704248428},{"word":"had","start":170.87,"end":170.95,"confidence":0.9291992,"punctuated_word":"had","sentiment":"neutral","sentiment_score":-0.05251090228557587},{"word":"time","start":170.95,"end":171.10999,"confidence":0.9506836,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.03831464797258377},{"word":"in","start":171.10999,"end":171.18999,"confidence":0.90625,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.04790611192584038},{"word":"the","start":171.18999,"end":171.34999,"confidence":0.9951172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07232946157455444},{"word":"afternoon","start":171.34999,"end":171.67,"confidence":0.9892578,"punctuated_word":"afternoon","sentiment":"neutral","sentiment_score":-0.04251808673143387},{"word":"tomorrow","start":171.67,"end":171.98999,"confidence":0.953125,"punctuated_word":"tomorrow,","sentiment":"neutral","sentiment_score":-0.06717921793460846},{"word":"but","start":171.98999,"end":172.15,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.0992344096302986},{"word":"i","start":172.15,"end":172.23,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2135438770055771},{"word":"don't","start":172.23,"end":172.46999,"confidence":0.93326825,"punctuated_word":"don't.","sentiment":"neutral","sentiment_score":-0.19003689289093015},{"word":"apologies","start":172.46999,"end":172.96999,"confidence":0.8909505,"punctuated_word":"Apologies.","sentiment":"neutral","sentiment_score":-0.19881196320056915},{"word":"friday","start":177.50499,"end":177.745,"confidence":0.6032715,"punctuated_word":"Friday,","sentiment":"neutral","sentiment_score":0.00025567226111888885},{"word":"anytime","start":177.745,"end":178.245,"confidence":0.83984375,"punctuated_word":"anytime","sentiment":"neutral","sentiment_score":0.006364179775118828},{"word":"really","start":178.305,"end":178.705,"confidence":0.6569824,"punctuated_word":"really.","sentiment":"neutral","sentiment_score":0.019294358789920807},{"word":"anytime","start":178.705,"end":179.105,"confidence":0.9980469,"punctuated_word":"Anytime","sentiment":"neutral","sentiment_score":0.02710735611617565},{"word":"really","start":179.105,"end":179.605,"confidence":0.79296875,"punctuated_word":"really.","sentiment":"neutral","sentiment_score":0.01334928348660469},{"word":"good","start":184.78499,"end":184.94499,"confidence":0.36450195,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.23770616948604584},{"word":"morning","start":184.94499,"end":185.345,"confidence":0.9926758,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.1882539987564087},{"word":"yeah","start":185.345,"end":185.58499,"confidence":0.98706055,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.10955064743757248},{"word":"1pm","start":185.58499,"end":185.985,"confidence":0.861084,"punctuated_word":"1PM.","sentiment":"neutral","sentiment_score":0.12790094316005707},{"word":"yeah","start":185.985,"end":186.14499,"confidence":0.9753418,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.13513579964637756},{"word":"1pm","start":186.14499,"end":186.545,"confidence":0.9941406,"punctuated_word":"1PM","sentiment":"neutral","sentiment_score":0.16864058375358582},{"word":"is","start":186.545,"end":186.625,"confidence":0.6411133,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.1937442570924759},{"word":"fine","start":186.625,"end":187.125,"confidence":0.99902344,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.19765660166740415},{"word":"yep","start":192.83,"end":193.33,"confidence":0.9885254,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.14898128807544708},{"word":"yes","start":198.59,"end":199.09,"confidence":0.87402344,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.046208955347537994},{"word":"yes","start":200.11,"end":200.51,"confidence":0.9760742,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.04795883595943451},{"word":"it","start":200.51,"end":200.67,"confidence":0.9980469,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.041776400059461594},{"word":"is","start":200.67,"end":201.17,"confidence":0.6586914,"punctuated_word":"is.","sentiment":"neutral","sentiment_score":0.03829266503453255},{"word":"it's","start":201.47,"end":201.87,"confidence":0.8327637,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.029290776699781414},{"word":"george","start":201.87,"end":202.37,"confidence":0.61450195,"punctuated_word":"George,","sentiment":"neutral","sentiment_score":0.025088664144277573},{"word":"so","start":202.585,"end":202.825,"confidence":0.9091797,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.02256384864449501},{"word":"g","start":202.825,"end":203.225,"confidence":0.9819336,"punctuated_word":"g","sentiment":"neutral","sentiment_score":0.02260789275169373},{"word":"e","start":203.225,"end":203.38501,"confidence":1.0,"punctuated_word":"e","sentiment":"neutral","sentiment_score":0.023935889825224876},{"word":"e","start":203.38501,"end":203.545,"confidence":0.57470703,"punctuated_word":"e","sentiment":"neutral","sentiment_score":0.02386215515434742},{"word":"o","start":203.545,"end":204.045,"confidence":0.97998047,"punctuated_word":"o","sentiment":"neutral","sentiment_score":0.023852556943893433},{"word":"r","start":204.105,"end":204.425,"confidence":1.0,"punctuated_word":"r","sentiment":"neutral","sentiment_score":0.023105725646018985},{"word":"g","start":204.425,"end":204.74501,"confidence":0.9941406,"punctuated_word":"g","sentiment":"neutral","sentiment_score":0.014353007078170776},{"word":"e","start":204.74501,"end":205.24501,"confidence":1.0,"punctuated_word":"e","sentiment":"neutral","sentiment_score":0.018071912229061127},{"word":"dot","start":207.145,"end":207.645,"confidence":0.5209961,"punctuated_word":"dot","sentiment":"neutral","sentiment_score":0.012557631358504295},{"word":"dot","start":208.02501,"end":208.345,"confidence":0.9248047,"punctuated_word":"dot","sentiment":"neutral","sentiment_score":0.01049079280346632},{"word":"mongos","start":208.345,"end":208.845,"confidence":0.74316406,"punctuated_word":"mongos.","sentiment":"neutral","sentiment_score":0.012855438515543938},{"word":"that's","start":208.905,"end":209.145,"confidence":0.8273926,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.01647171936929226},{"word":"spelled","start":209.145,"end":209.625,"confidence":0.9472656,"punctuated_word":"spelled","sentiment":"neutral","sentiment_score":0.012193873524665833},{"word":"m","start":209.625,"end":210.125,"confidence":0.8051758,"punctuated_word":"m","sentiment":"neutral","sentiment_score":0.017332712188363075},{"word":"for","start":210.185,"end":210.505,"confidence":0.96972656,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.008422810584306717},{"word":"mike","start":210.505,"end":210.985,"confidence":0.9733887,"punctuated_word":"Mike,","sentiment":"neutral","sentiment_score":0.010144473984837532},{"word":"o","start":210.985,"end":211.225,"confidence":0.99902344,"punctuated_word":"o","sentiment":"neutral","sentiment_score":0.016439050436019897},{"word":"u","start":211.225,"end":211.725,"confidence":0.9736328,"punctuated_word":"u,","sentiment":"neutral","sentiment_score":0.015386475250124931},{"word":"n","start":211.865,"end":212.02501,"confidence":1.0,"punctuated_word":"n","sentiment":"neutral","sentiment_score":0.011563984677195547},{"word":"for","start":212.02501,"end":212.265,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.005795951001346111},{"word":"november","start":212.265,"end":212.765,"confidence":0.9946289,"punctuated_word":"November,","sentiment":"neutral","sentiment_score":0.006299699191004038},{"word":"g","start":213.30501,"end":213.785,"confidence":0.99902344,"punctuated_word":"g","sentiment":"neutral","sentiment_score":0.006100162863731384},{"word":"o","start":213.785,"end":214.285,"confidence":0.89086914,"punctuated_word":"o,","sentiment":"neutral","sentiment_score":0.007705855183303356},{"word":"s","start":214.425,"end":214.66501,"confidence":1.0,"punctuated_word":"s","sentiment":"neutral","sentiment_score":0.004371159709990025},{"word":"for","start":214.66501,"end":214.905,"confidence":0.9980469,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.00135104451328516},{"word":"sierra","start":214.905,"end":215.405,"confidence":0.80078125,"punctuated_word":"Sierra,","sentiment":"neutral","sentiment_score":-0.003219953738152981},{"word":"at","start":218.70999,"end":219.06999,"confidence":1.0,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.021760031580924988},{"word":"yeah","start":219.43,"end":219.67,"confidence":0.93969727,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.009994614869356155},{"word":"m","start":219.67,"end":219.98999,"confidence":0.94384766,"punctuated_word":"M","sentiment":"neutral","sentiment_score":-0.00670021865516901},{"word":"o","start":219.98999,"end":220.23,"confidence":0.99902344,"punctuated_word":"o","sentiment":"neutral","sentiment_score":-0.0031748563051223755},{"word":"u","start":220.23,"end":220.62999,"confidence":1.0,"punctuated_word":"u","sentiment":"neutral","sentiment_score":-0.003837907686829567},{"word":"n","start":220.62999,"end":221.12999,"confidence":0.9970703,"punctuated_word":"n","sentiment":"neutral","sentiment_score":-0.007766340859234333},{"word":"g","start":221.34999,"end":221.84999,"confidence":0.9980469,"punctuated_word":"g","sentiment":"neutral","sentiment_score":-0.008676286786794662},{"word":"o","start":221.98999,"end":222.47,"confidence":1.0,"punctuated_word":"o","sentiment":"neutral","sentiment_score":-0.005764407105743885},{"word":"s","start":222.47,"end":222.97,"confidence":0.73950195,"punctuated_word":"s.","sentiment":"neutral","sentiment_score":-0.007631727959960699},{"word":"and","start":226.23,"end":226.73,"confidence":0.99609375,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.008279353380203247},{"word":"it's","start":227.26999,"end":227.59,"confidence":0.95996094,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.0065528093837201595},{"word":"@scf.com.au","start":227.59,"end":230.86499,"confidence":0.9810927,"punctuated_word":"@scf.com.au.","sentiment":"neutral","sentiment_score":0.010825003497302532},{"word":"o","start":236.44499,"end":236.94499,"confidence":0.9038086,"punctuated_word":"O","sentiment":"neutral","sentiment_score":0.0065243858844041824},{"word":"r","start":237.165,"end":237.64499,"confidence":0.99902344,"punctuated_word":"r","sentiment":"neutral","sentiment_score":0.002483439166098833},{"word":"g","start":237.64499,"end":237.965,"confidence":0.9970703,"punctuated_word":"g","sentiment":"neutral","sentiment_score":0.0015116888098418713},{"word":"e","start":237.965,"end":238.28499,"confidence":0.99609375,"punctuated_word":"e.","sentiment":"neutral","sentiment_score":0.006065025459975004},{"word":"yes","start":238.28499,"end":238.78499,"confidence":0.99560547,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.04183313995599747},{"word":"yep","start":243.88,"end":244.2,"confidence":0.80810547,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.039349667727947235},{"word":"that's","start":244.2,"end":244.44,"confidence":0.94628906,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.0610639862716198},{"word":"it","start":244.44,"end":244.94,"confidence":0.99072266,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.04745299369096756},{"word":"s","start":247.16,"end":247.40001,"confidence":0.8911133,"punctuated_word":"S","sentiment":"neutral","sentiment_score":0.014979585073888302},{"word":"c","start":247.40001,"end":247.64,"confidence":0.9873047,"punctuated_word":"c","sentiment":"neutral","sentiment_score":0.01412670873105526},{"word":"f","start":247.64,"end":247.88,"confidence":0.7729492,"punctuated_word":"f","sentiment":"neutral","sentiment_score":0.01679656282067299},{"word":"dot","start":247.88,"end":248.04001,"confidence":0.9980469,"punctuated_word":"dot","sentiment":"neutral","sentiment_score":0.01613127626478672},{"word":"com","start":248.04001,"end":248.2,"confidence":0.9941406,"punctuated_word":"com","sentiment":"neutral","sentiment_score":0.015092037618160248},{"word":"dot","start":248.2,"end":248.44,"confidence":0.78515625,"punctuated_word":"dot","sentiment":"neutral","sentiment_score":0.020537355914711952},{"word":"a","start":248.44,"end":248.52,"confidence":0.9111328,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.023255091160535812},{"word":"u","start":248.52,"end":248.68001,"confidence":0.8276367,"punctuated_word":"u","sentiment":"neutral","sentiment_score":0.028326522558927536},{"word":"e","start":248.68001,"end":248.76001,"confidence":0.3642578,"punctuated_word":"e","sentiment":"neutral","sentiment_score":0.026436492800712585},{"word":"s","start":248.76001,"end":249.26001,"confidence":0.9489746,"punctuated_word":"s.","sentiment":"neutral","sentiment_score":0.01796133816242218},{"word":"no","start":252.76001,"end":253.0,"confidence":0.96533203,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.1255527287721634},{"word":"worries","start":253.0,"end":253.24,"confidence":0.9526367,"punctuated_word":"worries,","sentiment":"neutral","sentiment_score":0.10641614347696304},{"word":"mate","start":253.24,"end":253.32,"confidence":0.9782715,"punctuated_word":"mate.","sentiment":"neutral","sentiment_score":0.1014629602432251},{"word":"and","start":253.32,"end":253.48001,"confidence":0.91748047,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.05972089245915413},{"word":"you","start":253.48001,"end":253.64,"confidence":0.9614258,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.041702087968587875},{"word":"said","start":253.64,"end":253.8,"confidence":0.9873047,"punctuated_word":"said","sentiment":"neutral","sentiment_score":0.03577116131782532},{"word":"your","start":253.8,"end":253.96,"confidence":0.5419922,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.03377579152584076},{"word":"cloud","start":253.96,"end":254.04001,"confidence":0.37158203,"punctuated_word":"cloud","sentiment":"neutral","sentiment_score":0.035030148923397064},{"word":"what","start":254.12001,"end":254.28,"confidence":0.6801758,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.010602544993162155},{"word":"do","start":254.28,"end":254.36,"confidence":0.5439453,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.012477684766054152},{"word":"you","start":254.36,"end":254.44,"confidence":0.98828125,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.02298071980476379},{"word":"find","start":254.44,"end":254.68001,"confidence":0.23742676,"punctuated_word":"find","sentiment":"neutral","sentiment_score":0.04711126536130905},{"word":"solutions","start":254.68001,"end":255.08,"confidence":0.8388672,"punctuated_word":"solutions","sentiment":"neutral","sentiment_score":0.03659946843981743},{"word":"it","start":255.08,"end":255.32,"confidence":0.9238281,"punctuated_word":"IT?","sentiment":"neutral","sentiment_score":0.04370206594467163},{"word":"is","start":255.32,"end":255.48001,"confidence":0.9394531,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.05995586887001991},{"word":"that","start":255.48001,"end":255.56,"confidence":0.9892578,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.069837287068367},{"word":"correct","start":255.56,"end":255.87294,"confidence":0.9211426,"punctuated_word":"correct?","sentiment":"neutral","sentiment_score":0.05583526194095611},{"word":"okay","start":258.43295,"end":258.83295,"confidence":0.99560547,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.12878188490867615},{"word":"alright","start":258.83295,"end":259.15295,"confidence":0.9753418,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.1586850732564926},{"word":"no","start":259.15295,"end":259.23294,"confidence":0.98828125,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.14886319637298584},{"word":"worries","start":259.23294,"end":259.73294,"confidence":1.0,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.16081318259239197},{"word":"thank","start":261.87292,"end":262.35294,"confidence":0.95166016,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5391918420791626},{"word":"thank","start":262.35294,"end":262.67294,"confidence":0.9667969,"punctuated_word":"thank","sentiment":"positive","sentiment_score":0.628949761390686},{"word":"you","start":262.67294,"end":263.15295,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.30003437399864197},{"word":"bye","start":263.15295,"end":263.65295,"confidence":0.9941406,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":-0.07083110511302948}],"paragraphs":{"transcript":"\nGood afternoon. He's no longer work for us. You you want me to transfer you to the new person? His name is George. Manogos.\n\nYeah. You wanna speak? Okay. Hello. George speaking.\n\nYes. I'm good. How are you, mate? Steve. Yep.\n\nYep. Yes. That's right. Yes. Yep.\n\nOkay. Yep. Mhmm. So sorry, mate. Sorry.\n\nYou just cut out for a moment now. I missed I missed probably the last three or four seconds of what you were saying. Oh, okay. Sure. Sure.\n\nThat's fine. When would you like to do that? I do have some time tomorrow afternoon if you wanted to book something for them. Yeah. Let me just check.\n\nOh, shoot. Oh, okay. Actually, can we do Friday instead? I thought I had time in the afternoon tomorrow, but I don't. Apologies.\n\nFriday, anytime really. Anytime really. Good morning. Yeah. 1PM.\n\nYeah. 1PM is fine. Yep. Yes. Yes.\n\nIt is. It's George, so g e e o r g e dot dot mongos. That's spelled m for Mike, o u, n for November, g o, s for Sierra, at yeah. M o u n g o s. And it's @scf.com.au.\n\nO r g e. Yes. Yep. That's it. S c f dot com dot a u e s.\n\nNo worries, mate. And you said your cloud what do you find solutions IT? Is that correct? Okay. Alright.\n\nNo worries. Thank thank you. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":10.719999,"end":11.28,"sentiment":"neutral","sentiment_score":0.14330413937568665},{"text":"He's no longer work for us.","start":19.125,"end":20.744999,"sentiment":"neutral","sentiment_score":-0.29930078983306885},{"text":"You you want me to transfer you to the new person?","start":29.38,"end":32.26,"sentiment":"neutral","sentiment_score":-0.05823421038009904},{"text":"His name is George.","start":32.26,"end":33.32,"sentiment":"neutral","sentiment_score":-0.017381884390488267},{"text":"Manogos.","start":36.98,"end":37.48,"sentiment":"neutral","sentiment_score":-0.00828186422586441}],"sentiment":"neutral","sentiment_score":-0.09281592400899778,"num_words":24,"start":10.719999,"end":37.48},{"sentences":[{"text":"Yeah.","start":41.515,"end":41.675,"sentiment":"neutral","sentiment_score":0.013721559196710588},{"text":"You wanna speak?","start":41.675,"end":42.635002,"sentiment":"neutral","sentiment_score":0.0075528376425306005},{"text":"Okay.","start":42.635002,"end":43.135002,"sentiment":"neutral","sentiment_score":0.01423094980418682},{"text":"Hello.","start":64.38,"end":64.78,"sentiment":"neutral","sentiment_score":0.037579115480184555},{"text":"George speaking.","start":64.78,"end":65.595,"sentiment":"neutral","sentiment_score":0.036022063344717026}],"sentiment":"neutral","sentiment_score":0.020029283012263477,"num_words":8,"start":41.515,"end":65.595},{"sentences":[{"text":"Yes.","start":73.515,"end":74.015,"sentiment":"neutral","sentiment_score":0.19500617682933807},{"text":"I'm good.","start":74.715004,"end":75.115,"sentiment":"neutral","sentiment_score":0.32406556606292725},{"text":"How are you, mate?","start":75.115,"end":76.015,"sentiment":"neutral","sentiment_score":0.3211727887392044},{"text":"Steve.","start":88.72,"end":89.04,"sentiment":"neutral","sentiment_score":-0.03378122299909592},{"text":"Yep.","start":89.04,"end":89.36,"sentiment":"neutral","sentiment_score":-0.05031082034111023}],"sentiment":"neutral","sentiment_score":0.22708182450797823,"num_words":9,"start":73.515,"end":89.36},{"sentences":[{"text":"Yep.","start":89.36,"end":89.86,"sentiment":"neutral","sentiment_score":-0.05992772802710533},{"text":"Yes.","start":91.520004,"end":92.020004,"sentiment":"neutral","sentiment_score":0.004731191322207451},{"text":"That's right.","start":92.105,"end":92.925,"sentiment":"neutral","sentiment_score":-0.028950976207852364},{"text":"Yes.","start":98.265,"end":98.765,"sentiment":"neutral","sentiment_score":0.0002635689452290535},{"text":"Yep.","start":103.145004,"end":103.645004,"sentiment":"neutral","sentiment_score":0.014605778269469738}],"sentiment":"neutral","sentiment_score":-0.01637152365098397,"num_words":6,"start":89.36,"end":103.645004},{"sentences":[{"text":"Okay.","start":106.1,"end":106.6,"sentiment":"neutral","sentiment_score":0.025435321033000943},{"text":"Yep.","start":115.14,"end":115.64,"sentiment":"neutral","sentiment_score":0.023777713999152184},{"text":"Mhmm.","start":120.020004,"end":120.405,"sentiment":"neutral","sentiment_score":-0.005784456618130207},{"text":"So sorry, mate.","start":125.125,"end":126.565,"sentiment":"neutral","sentiment_score":-0.0913010761141777},{"text":"Sorry.","start":126.565,"end":126.805,"sentiment":"neutral","sentiment_score":-0.09733986854553224}],"sentiment":"neutral","sentiment_score":-0.046830645496291776,"num_words":7,"start":106.1,"end":126.805},{"sentences":[{"text":"You just cut out for a moment now.","start":126.805,"end":128.165,"sentiment":"neutral","sentiment_score":-0.055234931875020266},{"text":"I missed I missed probably the last three or four seconds of what you were saying.","start":128.165,"end":131.705,"sentiment":"neutral","sentiment_score":-0.08884000708349049},{"text":"Oh, okay.","start":136.05,"end":136.53001,"sentiment":"neutral","sentiment_score":0.03710947558283806},{"text":"Sure.","start":136.53001,"end":137.03001,"sentiment":"neutral","sentiment_score":0.06685293465852737},{"text":"Sure.","start":137.57,"end":137.89001,"sentiment":"neutral","sentiment_score":0.09316487610340118}],"sentiment":"neutral","sentiment_score":-0.05818152880030019,"num_words":28,"start":126.805,"end":137.89001},{"sentences":[{"text":"That's fine.","start":137.89001,"end":138.29001,"sentiment":"neutral","sentiment_score":0.10870404914021492},{"text":"When would you like to do that?","start":138.29001,"end":139.67001,"sentiment":"neutral","sentiment_score":0.04469526505896023},{"text":"I do have some time tomorrow afternoon if you wanted to book something for them.","start":144.69,"end":151.64499,"sentiment":"neutral","sentiment_score":0.04257174506783486},{"text":"Yeah.","start":151.70499,"end":152.20499,"sentiment":"neutral","sentiment_score":0.02656768634915352},{"text":"Let me just check.","start":155.545,"end":156.765,"sentiment":"neutral","sentiment_score":0.008714600233361125}],"sentiment":"neutral","sentiment_score":0.042423352310112836,"num_words":29,"start":137.89001,"end":156.765},{"sentences":[{"text":"Oh, shoot.","start":161.06499,"end":161.43,"sentiment":"neutral","sentiment_score":0.004703226033598185},{"text":"Oh, okay.","start":161.82999,"end":162.40999,"sentiment":"neutral","sentiment_score":0.03030218370258808},{"text":"Actually, can we do Friday instead?","start":167.67,"end":169.60999,"sentiment":"neutral","sentiment_score":0.011306457531948885},{"text":"I thought I had time in the afternoon tomorrow, but I don't.","start":170.31,"end":172.46999,"sentiment":"neutral","sentiment_score":-0.07860222738236189},{"text":"Apologies.","start":172.46999,"end":172.96999,"sentiment":"neutral","sentiment_score":-0.19881196320056915}],"sentiment":"neutral","sentiment_score":-0.04366039683151504,"num_words":23,"start":161.06499,"end":172.96999},{"sentences":[{"text":"Friday, anytime really.","start":177.50499,"end":178.705,"sentiment":"neutral","sentiment_score":0.008638070275386175},{"text":"Anytime really.","start":178.705,"end":179.605,"sentiment":"neutral","sentiment_score":0.02022831980139017},{"text":"Good morning.","start":184.78499,"end":185.345,"sentiment":"neutral","sentiment_score":0.21298008412122726},{"text":"Yeah.","start":185.345,"end":185.58499,"sentiment":"neutral","sentiment_score":0.10955064743757248},{"text":"1PM.","start":185.58499,"end":185.985,"sentiment":"neutral","sentiment_score":0.12790094316005707}],"sentiment":"neutral","sentiment_score":0.081086956585447,"num_words":9,"start":177.50499,"end":185.985},{"sentences":[{"text":"Yeah.","start":185.985,"end":186.14499,"sentiment":"neutral","sentiment_score":0.13513579964637756},{"text":"1PM is fine.","start":186.14499,"end":187.125,"sentiment":"neutral","sentiment_score":0.18668048083782196},{"text":"Yep.","start":192.83,"end":193.33,"sentiment":"neutral","sentiment_score":0.14898128807544708},{"text":"Yes.","start":198.59,"end":199.09,"sentiment":"neutral","sentiment_score":0.046208955347537994},{"text":"Yes.","start":200.11,"end":200.51,"sentiment":"neutral","sentiment_score":0.04795883595943451}],"sentiment":"neutral","sentiment_score":0.13404661736318044,"num_words":7,"start":185.985,"end":200.51},{"sentences":[{"text":"It is.","start":200.51,"end":201.17,"sentiment":"neutral","sentiment_score":0.04003453254699707},{"text":"It's George, so g e e o r g e dot dot mongos.","start":201.47,"end":208.845,"sentiment":"neutral","sentiment_score":0.020202791676498376},{"text":"That's spelled m for Mike, o u, n for November, g o, s for Sierra, at yeah.","start":208.905,"end":219.67,"sentiment":"neutral","sentiment_score":0.005994251956615378},{"text":"M o u n g o s.","start":219.67,"end":222.97,"sentiment":"neutral","sentiment_score":-0.00622167790840779},{"text":"And it's @scf.com.au.","start":226.23,"end":230.86499,"sentiment":"neutral","sentiment_score":0.00855238875374198}],"sentiment":"neutral","sentiment_score":0.010159834786983473,"num_words":42,"start":200.51,"end":230.86499},{"sentences":[{"text":"O r g e.","start":236.44499,"end":238.28499,"sentiment":"neutral","sentiment_score":0.004146134830079973},{"text":"Yes.","start":238.28499,"end":238.78499,"sentiment":"neutral","sentiment_score":0.04183313995599747},{"text":"Yep.","start":243.88,"end":244.2,"sentiment":"neutral","sentiment_score":0.039349667727947235},{"text":"That's it.","start":244.2,"end":244.94,"sentiment":"neutral","sentiment_score":0.05425848998129368},{"text":"S c f dot com dot a u e s.","start":247.16,"end":249.26001,"sentiment":"neutral","sentiment_score":0.019364297110587358}],"sentiment":"neutral","sentiment_score":0.02221818322626253,"num_words":18,"start":236.44499,"end":249.26001},{"sentences":[{"text":"No worries, mate.","start":252.76001,"end":253.32,"sentiment":"neutral","sentiment_score":0.11114394416411717},{"text":"And you said your cloud what do you find solutions IT?","start":253.32,"end":255.32,"sentiment":"neutral","sentiment_score":0.034497621045871216},{"text":"Is that correct?","start":255.32,"end":255.87294,"sentiment":"neutral","sentiment_score":0.06187613929311434},{"text":"Okay.","start":258.43295,"end":258.83295,"sentiment":"neutral","sentiment_score":0.12878188490867615},{"text":"Alright.","start":258.83295,"end":259.15295,"sentiment":"neutral","sentiment_score":0.1586850732564926}],"sentiment":"neutral","sentiment_score":0.062421107370602455,"num_words":19,"start":252.76001,"end":259.15295},{"sentences":[{"text":"No worries.","start":259.15295,"end":259.73294,"sentiment":"neutral","sentiment_score":0.1548381894826889},{"text":"Thank thank you.","start":261.87292,"end":263.15295,"sentiment":"positive","sentiment_score":0.4893919924894969},{"text":"Bye.","start":263.15295,"end":263.65295,"sentiment":"neutral","sentiment_score":-0.07083110511302948}],"sentiment":"neutral","sentiment_score":0.2845035418868065,"num_words":6,"start":259.15295,"end":263.65295}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Good afternoon.\n\nChannel 0: Yeah. Good afternoon. I would like to speak with Steve Berno, please.\n\nChannel 1: He's no longer work for us.\n\nChannel 0: Alright. Got it. Sir, do you mind me asking? Who's the present IT manager or the person in charge now\n\nChannel 1: You\n\nChannel 0: in IT\n\nChannel 1: you\n\nChannel 0: department?\n\nChannel 1: want me to transfer you to the new person? His name is George.\n\nChannel 0: George.\n\nChannel 1: Manogos.\n\nChannel 0: George Mannogs. Alright. Okay. Yes, please.\n\nChannel 1: Yeah. You wanna speak? Okay.\n\nChannel 0: Alright.\n\nChannel 1: Hello. George speaking.\n\nChannel 0: Yeah. Good afternoon. George, my name is Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: Yes. I'm good. How are you, mate?\n\nChannel 0: I am doing wonderful. Thank you for asking. Sir, what happened was we used to touch base with the former IT manager. His name is mister Steve Berno, but what I learned\n\nChannel 1: Steve.\n\nChannel 0: that he's\n\nChannel 1: Yep.\n\nChannel 0: no\n\nChannel 1: Yep.\n\nChannel 0: longer connected with the company. Yep.\n\nChannel 1: Yes.\n\nChannel 0: Sir,\n\nChannel 1: That's\n\nChannel 0: I understand\n\nChannel 1: right.\n\nChannel 0: you are the person in charge now or the person who replaced them. Sir, once\n\nChannel 1: Yes.\n\nChannel 0: again, the name of the company is Cloud Solution IT. We are a\n\nChannel 1: Yep.\n\nChannel 0: managed service provider. We are also\n\nChannel 1: Okay.\n\nChannel 0: Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, manage\n\nChannel 1: Yep.\n\nChannel 0: three 65, Power BI, PowerApps, and many more. Service and for\n\nChannel 1: Mhmm.\n\nChannel 0: my call today, we would like to have a short introductory meeting just to introduce\n\nChannel 1: So\n\nChannel 0: our\n\nChannel 1: sorry,\n\nChannel 0: company.\n\nChannel 1: mate. Sorry. You just cut out for a moment now. I missed I missed probably the last three or four seconds of what you were saying.\n\nChannel 0: We would like to introduce our company, sir.\n\nChannel 1: Oh, okay. Sure. Sure. That's\n\nChannel 0: Yep.\n\nChannel 1: fine. When would you like to do that?\n\nChannel 0: When would you be available, sir?\n\nChannel 1: I do have some time tomorrow afternoon if\n\nChannel 0: Tomorrow\n\nChannel 1: you wanted\n\nChannel 0: afternoon?\n\nChannel 1: to book something for them. Yeah.\n\nChannel 0: Around what time, sir?\n\nChannel 1: Let me just check. Oh, shoot. Oh, okay. Actually, can we do Friday instead? I\n\nChannel 0: Oh, yes.\n\nChannel 1: thought I had\n\nChannel 0: Friday.\n\nChannel 1: time in the afternoon tomorrow, but I don't. Apologies.\n\nChannel 0: Mhmm. Oh, what time in Friday,\n\nChannel 1: Friday, anytime\n\nChannel 0: sir?\n\nChannel 1: really. Anytime really.\n\nChannel 0: No. That'd be good. 1PM?\n\nChannel 1: Good morning. Yeah. 1PM. Yeah. 1PM is fine.\n\nChannel 0: Alright. Okay. So so I'll be sending the invite right after this call, and I'll be\n\nChannel 1: Yep.\n\nChannel 0: talking to you again on the thirty one on the this coming Friday. Sir, can I have your email address,\n\nChannel 1: Yes.\n\nChannel 0: please?\n\nChannel 1: Yes. It is. It's George, so g e e o r g e\n\nChannel 0: Mhmm.\n\nChannel 1: dot dot mongos. That's spelled m for Mike, o u, n for November, g o, s for Sierra,\n\nChannel 0: Sorry. It's m o u.\n\nChannel 1: at yeah. M o u n g o s.\n\nChannel 0: Mhmm.\n\nChannel 1: And it's @scf.com.au.\n\nChannel 0: Yep. Sir, again, your george, that would be g e o r\n\nChannel 1: O\n\nChannel 0: g e.\n\nChannel 1: r\n\nChannel 0: Right?\n\nChannel 1: g e. Yes.\n\nChannel 0: Alright. I got it. George dot mongus at\n\nChannel 1: Yep. That's it.\n\nChannel 0: s f dot com dot a u.\n\nChannel 1: S c f dot com dot a u e s.\n\nChannel 0: S c f. Alright. Okay. I'll be sending the invite right away, George.\n\nChannel 1: No worries, mate. And you said your cloud what do\n\nChannel 0: Alright.\n\nChannel 1: you find solutions IT? Is that correct?\n\nChannel 0: Yep. Yes, sir.\n\nChannel 1: Okay. Alright. No worries.\n\nChannel 0: Alright. Thank you. Okay. Bye bye.\n\nChannel 1: Thank thank you. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":10.719999,"end":11.28,"sentiment":"neutral","sentiment_score":0.14330413937568665}],"sentiment":"neutral","sentiment_score":0.14330413937568665,"channel":1,"num_words":2,"start":10.719999,"end":11.28},{"sentences":[{"text":"Yeah.","start":14.275,"end":14.515,"sentiment":"neutral","sentiment_score":0.06127158924937248},{"text":"Good afternoon.","start":14.515,"end":15.255,"sentiment":"neutral","sentiment_score":0.09031029418110847},{"text":"I would like to speak with Steve Berno, please.","start":15.715,"end":18.055,"sentiment":"neutral","sentiment_score":-0.07079237575332324}],"sentiment":"neutral","sentiment_score":-0.03293660034735998,"channel":0,"num_words":12,"start":14.275,"end":18.055},{"sentences":[{"text":"He's no longer work for us.","start":19.125,"end":20.744999,"sentiment":"neutral","sentiment_score":-0.29930078983306885}],"sentiment":"neutral","sentiment_score":-0.29930078983306885,"channel":1,"num_words":6,"start":19.125,"end":20.744999},{"sentences":[{"text":"Alright.","start":22.435,"end":22.935,"sentiment":"neutral","sentiment_score":-0.05117266625165939},{"text":"Got it.","start":23.795,"end":24.695,"sentiment":"neutral","sentiment_score":-0.021222696639597416},{"text":"Sir, do you mind me asking?","start":24.994999,"end":26.115,"sentiment":"neutral","sentiment_score":-0.03075266939898332},{"text":"Who's the present IT manager or the person in charge now","start":26.115,"end":29.474998,"sentiment":"neutral","sentiment_score":-0.04328010112724521}],"sentiment":"neutral","sentiment_score":-0.037710759416222574,"channel":0,"num_words":20,"start":22.435,"end":29.474998},{"sentences":[{"text":"You","start":29.38,"end":29.88,"sentiment":"neutral","sentiment_score":-0.043310608714818954}],"sentiment":"neutral","sentiment_score":-0.043310608714818954,"channel":1,"num_words":1,"start":29.38,"end":29.88},{"sentences":[{"text":"in IT","start":29.474998,"end":30.13,"sentiment":"neutral","sentiment_score":-0.034526100382208824}],"sentiment":"neutral","sentiment_score":-0.034526100382208824,"channel":0,"num_words":2,"start":29.474998,"end":30.13},{"sentences":[{"text":"you","start":30.099998,"end":30.34,"sentiment":"neutral","sentiment_score":-0.03071575239300728}],"sentiment":"neutral","sentiment_score":-0.03071575239300728,"channel":1,"num_words":1,"start":30.099998,"end":30.34},{"sentences":[{"text":"department?","start":30.13,"end":30.63,"sentiment":"neutral","sentiment_score":-0.0475737601518631}],"sentiment":"neutral","sentiment_score":-0.0475737601518631,"channel":0,"num_words":1,"start":30.13,"end":30.63},{"sentences":[{"text":"want me to transfer you to the new person?","start":30.34,"end":32.26,"sentiment":"neutral","sentiment_score":-0.06294999478591813},{"text":"His name is George.","start":32.26,"end":33.32,"sentiment":"neutral","sentiment_score":-0.017381884390488267}],"sentiment":"neutral","sentiment_score":-0.04892903774117048,"channel":1,"num_words":13,"start":30.34,"end":33.32},{"sentences":[{"text":"George.","start":34.29,"end":34.79,"sentiment":"neutral","sentiment_score":-0.013169839046895504}],"sentiment":"neutral","sentiment_score":-0.013169839046895504,"channel":0,"num_words":1,"start":34.29,"end":34.79},{"sentences":[{"text":"Manogos.","start":36.98,"end":37.48,"sentiment":"neutral","sentiment_score":-0.00828186422586441}],"sentiment":"neutral","sentiment_score":-0.00828186422586441,"channel":1,"num_words":1,"start":36.98,"end":37.48},{"sentences":[{"text":"George Mannogs.","start":38.61,"end":39.59,"sentiment":"neutral","sentiment_score":-0.006380088627338409},{"text":"Alright.","start":39.73,"end":40.129997,"sentiment":"neutral","sentiment_score":0.02115383744239807},{"text":"Okay.","start":40.129997,"end":40.629997,"sentiment":"neutral","sentiment_score":0.02408887818455696},{"text":"Yes, please.","start":40.93,"end":41.75,"sentiment":"neutral","sentiment_score":0.024327722378075123}],"sentiment":"neutral","sentiment_score":0.01352299718807141,"channel":0,"num_words":6,"start":38.61,"end":41.75},{"sentences":[{"text":"Yeah.","start":41.515,"end":41.675,"sentiment":"neutral","sentiment_score":0.013721559196710588},{"text":"You wanna speak?","start":41.675,"end":42.635002,"sentiment":"neutral","sentiment_score":0.0075528376425306005},{"text":"Okay.","start":42.635002,"end":43.135002,"sentiment":"neutral","sentiment_score":0.01423094980418682}],"sentiment":"neutral","sentiment_score":0.010122204385697841,"channel":1,"num_words":5,"start":41.515,"end":43.135002},{"sentences":[{"text":"Alright.","start":44.535,"end":45.035,"sentiment":"neutral","sentiment_score":0.03289687633514404}],"sentiment":"neutral","sentiment_score":0.03289687633514404,"channel":0,"num_words":1,"start":44.535,"end":45.035},{"sentences":[{"text":"Hello.","start":64.38,"end":64.78,"sentiment":"neutral","sentiment_score":0.037579115480184555},{"text":"George speaking.","start":64.78,"end":65.595,"sentiment":"neutral","sentiment_score":0.036022063344717026}],"sentiment":"neutral","sentiment_score":0.0365410807232062,"channel":1,"num_words":3,"start":64.38,"end":65.595},{"sentences":[{"text":"Yeah.","start":66.84,"end":67.159996,"sentiment":"neutral","sentiment_score":0.08952869474887848},{"text":"Good afternoon.","start":67.159996,"end":67.82,"sentiment":"neutral","sentiment_score":0.23455096781253815},{"text":"George, my name is Ronald from Cloud Solution IT.","start":68.52,"end":72.06,"sentiment":"neutral","sentiment_score":0.20294304854340023},{"text":"How are you doing today?","start":72.674995,"end":73.895,"sentiment":"neutral","sentiment_score":0.1848908007144928}],"sentiment":"neutral","sentiment_score":0.1946807100492365,"channel":0,"num_words":17,"start":66.84,"end":73.895},{"sentences":[{"text":"Yes.","start":73.515,"end":74.015,"sentiment":"neutral","sentiment_score":0.19500617682933807},{"text":"I'm good.","start":74.715004,"end":75.115,"sentiment":"neutral","sentiment_score":0.32406556606292725},{"text":"How are you, mate?","start":75.115,"end":76.015,"sentiment":"neutral","sentiment_score":0.3211727887392044}],"sentiment":"neutral","sentiment_score":0.30397549484457287,"channel":1,"num_words":7,"start":73.515,"end":76.015},{"sentences":[{"text":"I am doing wonderful.","start":76.354996,"end":77.494995,"sentiment":"positive","sentiment_score":0.6384006440639496},{"text":"Thank you for asking.","start":77.555,"end":78.615,"sentiment":"positive","sentiment_score":0.563764676451683},{"text":"Sir, what happened was we used to touch base with the former IT manager.","start":79.075,"end":84.595,"sentiment":"neutral","sentiment_score":-0.03176686992602689},{"text":"His name is mister Steve Berno, but what I learned","start":84.595,"end":88.88,"sentiment":"neutral","sentiment_score":-0.028464276157319546}],"sentiment":"neutral","sentiment_score":0.12747757317265496,"channel":0,"num_words":32,"start":76.354996,"end":88.88},{"sentences":[{"text":"Steve.","start":88.72,"end":89.04,"sentiment":"neutral","sentiment_score":-0.03378122299909592}],"sentiment":"neutral","sentiment_score":-0.03378122299909592,"channel":1,"num_words":1,"start":88.72,"end":89.04},{"sentences":[{"text":"that he's","start":88.88,"end":89.2,"sentiment":"neutral","sentiment_score":-0.055369658395648}],"sentiment":"neutral","sentiment_score":-0.055369658395648,"channel":0,"num_words":2,"start":88.88,"end":89.2},{"sentences":[{"text":"Yep.","start":89.04,"end":89.36,"sentiment":"neutral","sentiment_score":-0.05031082034111023}],"sentiment":"neutral","sentiment_score":-0.05031082034111023,"channel":1,"num_words":1,"start":89.04,"end":89.36},{"sentences":[{"text":"no","start":89.2,"end":89.36,"sentiment":"neutral","sentiment_score":-0.08925434201955795}],"sentiment":"neutral","sentiment_score":-0.08925434201955795,"channel":0,"num_words":1,"start":89.2,"end":89.36},{"sentences":[{"text":"Yep.","start":89.36,"end":89.86,"sentiment":"neutral","sentiment_score":-0.05992772802710533}],"sentiment":"neutral","sentiment_score":-0.05992772802710533,"channel":1,"num_words":1,"start":89.36,"end":89.86},{"sentences":[{"text":"longer connected with the company.","start":89.36,"end":91.06,"sentiment":"neutral","sentiment_score":-0.0641715757548809},{"text":"Yep.","start":91.44,"end":91.94,"sentiment":"neutral","sentiment_score":-0.0066814785823225975}],"sentiment":"neutral","sentiment_score":-0.05458989289278785,"channel":0,"num_words":6,"start":89.36,"end":91.94},{"sentences":[{"text":"Yes.","start":91.520004,"end":92.020004,"sentiment":"neutral","sentiment_score":0.004731191322207451}],"sentiment":"neutral","sentiment_score":0.004731191322207451,"channel":1,"num_words":1,"start":91.520004,"end":92.020004},{"sentences":[{"text":"Sir,","start":92.0,"end":92.24,"sentiment":"neutral","sentiment_score":-0.008812171407043934}],"sentiment":"neutral","sentiment_score":-0.008812171407043934,"channel":0,"num_words":1,"start":92.0,"end":92.24},{"sentences":[{"text":"That's","start":92.105,"end":92.425,"sentiment":"neutral","sentiment_score":-0.022998765110969543}],"sentiment":"neutral","sentiment_score":-0.022998765110969543,"channel":1,"num_words":1,"start":92.105,"end":92.425},{"sentences":[{"text":"I understand","start":92.24,"end":92.8,"sentiment":"neutral","sentiment_score":-0.03179381787776947}],"sentiment":"neutral","sentiment_score":-0.03179381787776947,"channel":0,"num_words":2,"start":92.24,"end":92.8},{"sentences":[{"text":"right.","start":92.425,"end":92.925,"sentiment":"neutral","sentiment_score":-0.034903187304735184}],"sentiment":"neutral","sentiment_score":-0.034903187304735184,"channel":1,"num_words":1,"start":92.425,"end":92.925},{"sentences":[{"text":"you are the person in charge now or the person who replaced them.","start":92.8,"end":97.38,"sentiment":"neutral","sentiment_score":-0.046425058434788995},{"text":"Sir, once","start":97.92,"end":98.32,"sentiment":"neutral","sentiment_score":-0.015102862380445004}],"sentiment":"neutral","sentiment_score":-0.04224876562754313,"channel":0,"num_words":15,"start":92.8,"end":98.32},{"sentences":[{"text":"Yes.","start":98.265,"end":98.765,"sentiment":"neutral","sentiment_score":0.0002635689452290535}],"sentiment":"neutral","sentiment_score":0.0002635689452290535,"channel":1,"num_words":1,"start":98.265,"end":98.765},{"sentences":[{"text":"again, the name of the company is Cloud Solution IT.","start":98.32,"end":101.595,"sentiment":"neutral","sentiment_score":0.004470594227313995},{"text":"We are a","start":102.395004,"end":103.135,"sentiment":"neutral","sentiment_score":0.02137557603418827}],"sentiment":"neutral","sentiment_score":0.008371743875054212,"channel":0,"num_words":13,"start":98.32,"end":103.135},{"sentences":[{"text":"Yep.","start":103.145004,"end":103.645004,"sentiment":"neutral","sentiment_score":0.014605778269469738}],"sentiment":"neutral","sentiment_score":0.014605778269469738,"channel":1,"num_words":1,"start":103.145004,"end":103.645004},{"sentences":[{"text":"managed service provider.","start":103.515,"end":104.815,"sentiment":"neutral","sentiment_score":0.0136665062357982},{"text":"We are also","start":105.595,"end":106.155,"sentiment":"neutral","sentiment_score":0.022351084277033806}],"sentiment":"neutral","sentiment_score":0.018008795256416004,"channel":0,"num_words":6,"start":103.515,"end":106.155},{"sentences":[{"text":"Okay.","start":106.1,"end":106.6,"sentiment":"neutral","sentiment_score":0.025435321033000943}],"sentiment":"neutral","sentiment_score":0.025435321033000943,"channel":1,"num_words":1,"start":106.1,"end":106.6},{"sentences":[{"text":"Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, manage","start":106.155,"end":115.14,"sentiment":"neutral","sentiment_score":0.034181553072163036}],"sentiment":"neutral","sentiment_score":0.034181553072163036,"channel":0,"num_words":14,"start":106.155,"end":115.14},{"sentences":[{"text":"Yep.","start":115.14,"end":115.64,"sentiment":"neutral","sentiment_score":0.023777713999152184}],"sentiment":"neutral","sentiment_score":0.023777713999152184,"channel":1,"num_words":1,"start":115.14,"end":115.64},{"sentences":[{"text":"three 65, Power BI, PowerApps, and many more.","start":115.14,"end":118.44,"sentiment":"neutral","sentiment_score":0.02821384894195944},{"text":"Service and for","start":119.54,"end":120.18,"sentiment":"neutral","sentiment_score":-0.0003112281362215678}],"sentiment":"neutral","sentiment_score":0.020434282466091892,"channel":0,"num_words":11,"start":115.14,"end":120.18},{"sentences":[{"text":"Mhmm.","start":120.020004,"end":120.405,"sentiment":"neutral","sentiment_score":-0.005784456618130207}],"sentiment":"neutral","sentiment_score":-0.005784456618130207,"channel":1,"num_words":1,"start":120.020004,"end":120.405},{"sentences":[{"text":"my call today, we would like to have a short introductory meeting just to introduce","start":120.18,"end":125.08,"sentiment":"neutral","sentiment_score":-0.007650047416488329}],"sentiment":"neutral","sentiment_score":-0.007650047416488329,"channel":0,"num_words":15,"start":120.18,"end":125.08},{"sentences":[{"text":"So","start":125.125,"end":125.625,"sentiment":"neutral","sentiment_score":-0.08139770478010178}],"sentiment":"neutral","sentiment_score":-0.08139770478010178,"channel":1,"num_words":1,"start":125.125,"end":125.625},{"sentences":[{"text":"our","start":125.14,"end":125.64,"sentiment":"neutral","sentiment_score":-0.13250155746936798}],"sentiment":"neutral","sentiment_score":-0.13250155746936798,"channel":0,"num_words":1,"start":125.14,"end":125.64},{"sentences":[{"text":"sorry,","start":125.765,"end":126.165,"sentiment":"neutral","sentiment_score":-0.11720427125692368}],"sentiment":"neutral","sentiment_score":-0.11720427125692368,"channel":1,"num_words":1,"start":125.765,"end":126.165},{"sentences":[{"text":"company.","start":126.020004,"end":126.520004,"sentiment":"neutral","sentiment_score":-0.1141432672739029}],"sentiment":"neutral","sentiment_score":-0.1141432672739029,"channel":0,"num_words":1,"start":126.020004,"end":126.520004},{"sentences":[{"text":"mate.","start":126.165,"end":126.565,"sentiment":"neutral","sentiment_score":-0.07530125230550766},{"text":"Sorry.","start":126.565,"end":126.805,"sentiment":"neutral","sentiment_score":-0.09733986854553224},{"text":"You just cut out for a moment now.","start":126.805,"end":128.165,"sentiment":"neutral","sentiment_score":-0.055234931875020266},{"text":"I missed I missed probably the last three or four seconds of what you were saying.","start":128.165,"end":131.705,"sentiment":"neutral","sentiment_score":-0.08884000708349049}],"sentiment":"neutral","sentiment_score":-0.07830618035334808,"channel":1,"num_words":26,"start":126.165,"end":131.705},{"sentences":[{"text":"We would like to introduce our company, sir.","start":132.555,"end":135.135,"sentiment":"neutral","sentiment_score":0.028148143843282014}],"sentiment":"neutral","sentiment_score":0.028148143843282014,"channel":0,"num_words":8,"start":132.555,"end":135.135},{"sentences":[{"text":"Oh, okay.","start":136.05,"end":136.53001,"sentiment":"neutral","sentiment_score":0.03710947558283806},{"text":"Sure.","start":136.53001,"end":137.03001,"sentiment":"neutral","sentiment_score":0.06685293465852737},{"text":"Sure.","start":137.57,"end":137.89001,"sentiment":"neutral","sentiment_score":0.09316487610340118},{"text":"That's","start":137.89001,"end":138.05,"sentiment":"neutral","sentiment_score":0.12437000125646593}],"sentiment":"neutral","sentiment_score":0.07172135263681412,"channel":1,"num_words":5,"start":136.05,"end":138.05},{"sentences":[{"text":"Yep.","start":137.915,"end":138.415,"sentiment":"neutral","sentiment_score":0.10350876301527023}],"sentiment":"neutral","sentiment_score":0.10350876301527023,"channel":0,"num_words":1,"start":137.915,"end":138.415},{"sentences":[{"text":"fine.","start":138.05,"end":138.29001,"sentiment":"neutral","sentiment_score":0.09303809702396391},{"text":"When would you like to do that?","start":138.29001,"end":139.67001,"sentiment":"neutral","sentiment_score":0.04469526505896023}],"sentiment":"neutral","sentiment_score":0.050738119054585695,"channel":1,"num_words":8,"start":138.05,"end":139.67001},{"sentences":[{"text":"When would you be available, sir?","start":140.635,"end":142.73499,"sentiment":"neutral","sentiment_score":0.024180659092962742}],"sentiment":"neutral","sentiment_score":0.024180659092962742,"channel":0,"num_words":6,"start":140.635,"end":142.73499},{"sentences":[{"text":"I do have some time tomorrow afternoon if","start":144.69,"end":149.625,"sentiment":"neutral","sentiment_score":0.04838272137567401}],"sentiment":"neutral","sentiment_score":0.04838272137567401,"channel":1,"num_words":8,"start":144.69,"end":149.625},{"sentences":[{"text":"Tomorrow","start":149.59,"end":150.06999,"sentiment":"neutral","sentiment_score":0.03848285973072052}],"sentiment":"neutral","sentiment_score":0.03848285973072052,"channel":0,"num_words":1,"start":149.59,"end":150.06999},{"sentences":[{"text":"you wanted","start":149.625,"end":150.185,"sentiment":"neutral","sentiment_score":0.030072745867073536}],"sentiment":"neutral","sentiment_score":0.030072745867073536,"channel":1,"num_words":2,"start":149.625,"end":150.185},{"sentences":[{"text":"afternoon?","start":150.06999,"end":150.56999,"sentiment":"neutral","sentiment_score":0.033838897943496704}],"sentiment":"neutral","sentiment_score":0.033838897943496704,"channel":0,"num_words":1,"start":150.06999,"end":150.56999},{"sentences":[{"text":"to book something for them.","start":150.185,"end":151.64499,"sentiment":"neutral","sentiment_score":0.038273782655596736},{"text":"Yeah.","start":151.70499,"end":152.20499,"sentiment":"neutral","sentiment_score":0.02656768634915352}],"sentiment":"neutral","sentiment_score":0.03632276660452286,"channel":1,"num_words":6,"start":150.185,"end":152.20499},{"sentences":[{"text":"Around what time, sir?","start":152.70999,"end":154.01,"sentiment":"neutral","sentiment_score":0.015871928073465824}],"sentiment":"neutral","sentiment_score":0.015871928073465824,"channel":0,"num_words":4,"start":152.70999,"end":154.01},{"sentences":[{"text":"Let me just check.","start":155.545,"end":156.765,"sentiment":"neutral","sentiment_score":0.008714600233361125},{"text":"Oh, shoot.","start":161.06499,"end":161.43,"sentiment":"neutral","sentiment_score":0.004703226033598185},{"text":"Oh, okay.","start":161.82999,"end":162.40999,"sentiment":"neutral","sentiment_score":0.03030218370258808},{"text":"Actually, can we do Friday instead?","start":167.67,"end":169.60999,"sentiment":"neutral","sentiment_score":0.011306457531948885},{"text":"I","start":170.31,"end":170.46999,"sentiment":"neutral","sentiment_score":0.00476604700088501}],"sentiment":"neutral","sentiment_score":0.011831600839893023,"channel":1,"num_words":15,"start":155.545,"end":170.46999},{"sentences":[{"text":"Oh, yes.","start":170.375,"end":170.935,"sentiment":"neutral","sentiment_score":-0.004632706753909588}],"sentiment":"neutral","sentiment_score":-0.004632706753909588,"channel":0,"num_words":2,"start":170.375,"end":170.935},{"sentences":[{"text":"thought I had","start":170.46999,"end":170.95,"sentiment":"neutral","sentiment_score":-0.05897668997446696}],"sentiment":"neutral","sentiment_score":-0.05897668997446696,"channel":1,"num_words":3,"start":170.46999,"end":170.95},{"sentences":[{"text":"Friday.","start":170.935,"end":171.435,"sentiment":"neutral","sentiment_score":-0.0660497173666954}],"sentiment":"neutral","sentiment_score":-0.0660497173666954,"channel":0,"num_words":1,"start":170.935,"end":171.435},{"sentences":[{"text":"time in the afternoon tomorrow, but I don't.","start":170.95,"end":172.46999,"sentiment":"neutral","sentiment_score":-0.09638283820822835},{"text":"Apologies.","start":172.46999,"end":172.96999,"sentiment":"neutral","sentiment_score":-0.19881196320056915}],"sentiment":"neutral","sentiment_score":-0.10776385209626621,"channel":1,"num_words":9,"start":170.95,"end":172.96999},{"sentences":[{"text":"Mhmm.","start":174.78001,"end":175.28001,"sentiment":"neutral","sentiment_score":-0.020633595064282417},{"text":"Oh, what time in Friday,","start":176.38,"end":177.82,"sentiment":"neutral","sentiment_score":-0.002685876190662384}],"sentiment":"neutral","sentiment_score":-0.005677162669599056,"channel":0,"num_words":6,"start":174.78001,"end":177.82},{"sentences":[{"text":"Friday, anytime","start":177.50499,"end":178.245,"sentiment":"neutral","sentiment_score":0.0033099260181188583}],"sentiment":"neutral","sentiment_score":0.0033099260181188583,"channel":1,"num_words":2,"start":177.50499,"end":178.245},{"sentences":[{"text":"sir?","start":177.82,"end":178.32,"sentiment":"neutral","sentiment_score":0.0019314730307087304}],"sentiment":"neutral","sentiment_score":0.0019314730307087304,"channel":0,"num_words":1,"start":177.82,"end":178.32},{"sentences":[{"text":"really.","start":178.305,"end":178.705,"sentiment":"neutral","sentiment_score":0.019294358789920807},{"text":"Anytime really.","start":178.705,"end":179.605,"sentiment":"neutral","sentiment_score":0.02022831980139017}],"sentiment":"neutral","sentiment_score":0.019916999464233715,"channel":1,"num_words":3,"start":178.305,"end":179.605},{"sentences":[{"text":"No.","start":181.82,"end":182.06001,"sentiment":"neutral","sentiment_score":-0.021160773932933807},{"text":"That'd be good.","start":182.06001,"end":182.88,"sentiment":"neutral","sentiment_score":0.03751996532082558},{"text":"1PM?","start":183.34001,"end":184.08,"sentiment":"neutral","sentiment_score":0.05413549393415451}],"sentiment":"neutral","sentiment_score":0.029106923192739487,"channel":0,"num_words":5,"start":181.82,"end":184.08},{"sentences":[{"text":"Good morning.","start":184.78499,"end":185.345,"sentiment":"neutral","sentiment_score":0.21298008412122726},{"text":"Yeah.","start":185.345,"end":185.58499,"sentiment":"neutral","sentiment_score":0.10955064743757248},{"text":"1PM.","start":185.58499,"end":185.985,"sentiment":"neutral","sentiment_score":0.12790094316005707},{"text":"Yeah.","start":185.985,"end":186.14499,"sentiment":"neutral","sentiment_score":0.13513579964637756},{"text":"1PM is fine.","start":186.14499,"end":187.125,"sentiment":"neutral","sentiment_score":0.18668048083782196}],"sentiment":"neutral","sentiment_score":0.16982362512499094,"channel":1,"num_words":8,"start":184.78499,"end":187.125},{"sentences":[{"text":"Alright.","start":187.21501,"end":187.695,"sentiment":"neutral","sentiment_score":0.21878866851329803},{"text":"Okay.","start":187.695,"end":188.015,"sentiment":"neutral","sentiment_score":0.21256017684936523},{"text":"So so I'll be sending the invite right after this call, and I'll be","start":188.015,"end":193.07501,"sentiment":"neutral","sentiment_score":0.24180368121181214}],"sentiment":"neutral","sentiment_score":0.2385375238955021,"channel":0,"num_words":16,"start":187.21501,"end":193.07501},{"sentences":[{"text":"Yep.","start":192.83,"end":193.33,"sentiment":"neutral","sentiment_score":0.14898128807544708}],"sentiment":"neutral","sentiment_score":0.14898128807544708,"channel":1,"num_words":1,"start":192.83,"end":193.33},{"sentences":[{"text":"talking to you again on the thirty one on the this coming Friday.","start":193.29501,"end":197.155,"sentiment":"neutral","sentiment_score":0.11019198481853192},{"text":"Sir, can I have your email address,","start":197.535,"end":198.895,"sentiment":"neutral","sentiment_score":0.052090540794389587}],"sentiment":"neutral","sentiment_score":0.0898564794100821,"channel":0,"num_words":20,"start":193.29501,"end":198.895},{"sentences":[{"text":"Yes.","start":198.59,"end":199.09,"sentiment":"neutral","sentiment_score":0.046208955347537994}],"sentiment":"neutral","sentiment_score":0.046208955347537994,"channel":1,"num_words":1,"start":198.59,"end":199.09},{"sentences":[{"text":"please?","start":198.895,"end":199.17,"sentiment":"neutral","sentiment_score":0.037369221448898315}],"sentiment":"neutral","sentiment_score":0.037369221448898315,"channel":0,"num_words":1,"start":198.895,"end":199.17},{"sentences":[{"text":"Yes.","start":200.11,"end":200.51,"sentiment":"neutral","sentiment_score":0.04795883595943451},{"text":"It is.","start":200.51,"end":201.17,"sentiment":"neutral","sentiment_score":0.04003453254699707},{"text":"It's George, so g e e o r g e","start":201.47,"end":205.24501,"sentiment":"neutral","sentiment_score":0.022673242911696433}],"sentiment":"neutral","sentiment_score":0.027289256166953307,"channel":1,"num_words":13,"start":200.11,"end":205.24501},{"sentences":[{"text":"Mhmm.","start":206.45,"end":206.95,"sentiment":"neutral","sentiment_score":0.011518037877976894}],"sentiment":"neutral","sentiment_score":0.011518037877976894,"channel":0,"num_words":1,"start":206.45,"end":206.95},{"sentences":[{"text":"dot dot mongos.","start":207.145,"end":208.845,"sentiment":"neutral","sentiment_score":0.011967954225838184},{"text":"That's spelled m for Mike, o u, n for November, g o, s for Sierra,","start":208.905,"end":215.405,"sentiment":"neutral","sentiment_score":0.008910461980849504}],"sentiment":"neutral","sentiment_score":0.009420044021680951,"channel":1,"num_words":18,"start":207.145,"end":215.405},{"sentences":[{"text":"Sorry.","start":216.215,"end":216.455,"sentiment":"neutral","sentiment_score":-0.03816505149006843},{"text":"It's m o u.","start":216.455,"end":218.075,"sentiment":"neutral","sentiment_score":-0.027546341996639967}],"sentiment":"neutral","sentiment_score":-0.02967008389532566,"channel":0,"num_words":5,"start":216.215,"end":218.075},{"sentences":[{"text":"at yeah.","start":218.70999,"end":219.67,"sentiment":"neutral","sentiment_score":-0.01587732322514057},{"text":"M o u n g o s.","start":219.67,"end":222.97,"sentiment":"neutral","sentiment_score":-0.00622167790840779}],"sentiment":"neutral","sentiment_score":-0.008367376867681742,"channel":1,"num_words":9,"start":218.70999,"end":222.97},{"sentences":[{"text":"Mhmm.","start":223.655,"end":224.155,"sentiment":"neutral","sentiment_score":0.0029446198605000973}],"sentiment":"neutral","sentiment_score":0.0029446198605000973,"channel":0,"num_words":1,"start":223.655,"end":224.155},{"sentences":[{"text":"And it's @scf.com.au.","start":226.23,"end":230.86499,"sentiment":"neutral","sentiment_score":0.00855238875374198}],"sentiment":"neutral","sentiment_score":0.00855238875374198,"channel":1,"num_words":3,"start":226.23,"end":230.86499},{"sentences":[{"text":"Yep.","start":231.17,"end":231.67,"sentiment":"neutral","sentiment_score":0.03404312953352928},{"text":"Sir, again, your george, that would be g e o r","start":231.73,"end":236.55,"sentiment":"neutral","sentiment_score":0.016245692714371464}],"sentiment":"neutral","sentiment_score":0.017728812449301284,"channel":0,"num_words":12,"start":231.17,"end":236.55},{"sentences":[{"text":"O","start":236.44499,"end":236.94499,"sentiment":"neutral","sentiment_score":0.0065243858844041824}],"sentiment":"neutral","sentiment_score":0.0065243858844041824,"channel":1,"num_words":1,"start":236.44499,"end":236.94499},{"sentences":[{"text":"g e.","start":236.61,"end":237.25,"sentiment":"neutral","sentiment_score":0.004484679317101836}],"sentiment":"neutral","sentiment_score":0.004484679317101836,"channel":0,"num_words":2,"start":236.61,"end":237.25},{"sentences":[{"text":"r","start":237.165,"end":237.64499,"sentiment":"neutral","sentiment_score":0.002483439166098833}],"sentiment":"neutral","sentiment_score":0.002483439166098833,"channel":1,"num_words":1,"start":237.165,"end":237.64499},{"sentences":[{"text":"Right?","start":237.25,"end":237.75,"sentiment":"neutral","sentiment_score":0.007286145817488432}],"sentiment":"neutral","sentiment_score":0.007286145817488432,"channel":0,"num_words":1,"start":237.25,"end":237.75},{"sentences":[{"text":"g e.","start":237.64499,"end":238.28499,"sentiment":"neutral","sentiment_score":0.0037883571349084377},{"text":"Yes.","start":238.28499,"end":238.78499,"sentiment":"neutral","sentiment_score":0.04183313995599747}],"sentiment":"neutral","sentiment_score":0.016469951408604782,"channel":1,"num_words":3,"start":237.64499,"end":238.78499},{"sentences":[{"text":"Alright.","start":239.49,"end":239.99,"sentiment":"neutral","sentiment_score":0.07983983308076859},{"text":"I got it.","start":240.21,"end":240.975,"sentiment":"neutral","sentiment_score":0.07609669367472331},{"text":"George dot mongus at","start":241.13501,"end":243.955,"sentiment":"neutral","sentiment_score":0.038255940191447735}],"sentiment":"neutral","sentiment_score":0.05764420935884118,"channel":0,"num_words":8,"start":239.49,"end":243.955},{"sentences":[{"text":"Yep.","start":243.88,"end":244.2,"sentiment":"neutral","sentiment_score":0.039349667727947235},{"text":"That's it.","start":244.2,"end":244.94,"sentiment":"neutral","sentiment_score":0.05425848998129368}],"sentiment":"neutral","sentiment_score":0.04928888256351153,"channel":1,"num_words":3,"start":243.88,"end":244.94},{"sentences":[{"text":"s f dot com dot a u.","start":244.49501,"end":246.755,"sentiment":"neutral","sentiment_score":0.02410735615662166}],"sentiment":"neutral","sentiment_score":0.02410735615662166,"channel":0,"num_words":7,"start":244.49501,"end":246.755},{"sentences":[{"text":"S c f dot com dot a u e s.","start":247.16,"end":249.26001,"sentiment":"neutral","sentiment_score":0.019364297110587358}],"sentiment":"neutral","sentiment_score":0.019364297110587358,"channel":1,"num_words":10,"start":247.16,"end":249.26001},{"sentences":[{"text":"S c f.","start":249.13501,"end":249.695,"sentiment":"neutral","sentiment_score":0.010105899535119534},{"text":"Alright.","start":249.695,"end":250.015,"sentiment":"neutral","sentiment_score":0.0785498172044754},{"text":"Okay.","start":250.015,"end":250.255,"sentiment":"neutral","sentiment_score":0.1114211082458496},{"text":"I'll be sending the invite right away, George.","start":250.255,"end":252.27501,"sentiment":"neutral","sentiment_score":0.1707518920302391}],"sentiment":"neutral","sentiment_score":0.12202336617673819,"channel":0,"num_words":13,"start":249.13501,"end":252.27501},{"sentences":[{"text":"No worries, mate.","start":252.76001,"end":253.32,"sentiment":"neutral","sentiment_score":0.11114394416411717},{"text":"And you said your cloud what do","start":253.32,"end":254.36,"sentiment":"neutral","sentiment_score":0.03272575885057449}],"sentiment":"neutral","sentiment_score":0.0562512144446373,"channel":1,"num_words":10,"start":252.76001,"end":254.36},{"sentences":[{"text":"Alright.","start":254.35,"end":254.85,"sentiment":"neutral","sentiment_score":0.051729898899793625}],"sentiment":"neutral","sentiment_score":0.051729898899793625,"channel":0,"num_words":1,"start":254.35,"end":254.85},{"sentences":[{"text":"you find solutions IT?","start":254.36,"end":255.32,"sentiment":"neutral","sentiment_score":0.037598379887640476},{"text":"Is that correct?","start":255.32,"end":255.87294,"sentiment":"neutral","sentiment_score":0.06187613929311434}],"sentiment":"neutral","sentiment_score":0.04800313391855785,"channel":1,"num_words":7,"start":254.36,"end":255.87294},{"sentences":[{"text":"Yep.","start":256.35,"end":256.83002,"sentiment":"neutral","sentiment_score":0.0665423721075058},{"text":"Yes, sir.","start":256.83002,"end":257.65,"sentiment":"neutral","sentiment_score":0.10381767153739928}],"sentiment":"neutral","sentiment_score":0.0913925717274348,"channel":0,"num_words":3,"start":256.35,"end":257.65},{"sentences":[{"text":"Okay.","start":258.43295,"end":258.83295,"sentiment":"neutral","sentiment_score":0.12878188490867615},{"text":"Alright.","start":258.83295,"end":259.15295,"sentiment":"neutral","sentiment_score":0.1586850732564926},{"text":"No worries.","start":259.15295,"end":259.73294,"sentiment":"neutral","sentiment_score":0.1548381894826889}],"sentiment":"neutral","sentiment_score":0.14928583428263664,"channel":1,"num_words":4,"start":258.43295,"end":259.73294},{"sentences":[{"text":"Alright.","start":259.55002,"end":260.05002,"sentiment":"neutral","sentiment_score":0.2731079161167145},{"text":"Thank you.","start":260.11002,"end":260.83002,"sentiment":"positive","sentiment_score":0.41597437858581543},{"text":"Okay.","start":260.83002,"end":261.33002,"sentiment":"neutral","sentiment_score":0.2737694978713989},{"text":"Bye bye.","start":261.63,"end":262.37,"sentiment":"neutral","sentiment_score":0.3106510639190674}],"sentiment":"positive","sentiment_score":0.3333547164996465,"channel":0,"num_words":6,"start":259.55002,"end":262.37},{"sentences":[{"text":"Thank thank you.","start":261.87292,"end":263.15295,"sentiment":"positive","sentiment_score":0.4893919924894969},{"text":"Bye.","start":263.15295,"end":263.65295,"sentiment":"neutral","sentiment_score":-0.07083110511302948}],"sentiment":"positive","sentiment_score":0.3493362180888653,"channel":1,"num_words":4,"start":261.87292,"end":263.65295}]},"summary":{"result":"success","short":"The customer calls to speak with Steve Berno, but he is no longer working for the company. The agent, Ronald, introduces himself and asks if he would like to have a short introductory meeting to introduce the company. They schedule the meeting for Friday at 1PM and Ronald will send an invite."},"intents":{"segments":[{"text":"Who's the present IT manager or the person in charge now You in IT you department?","start_word":29,"end_word":44,"intents":[{"intent":"Inquire about current it manager","confidence_score":0.0010698715}]},{"text":"Who's the present IT manager or the person in charge now You in IT you department? want me to transfer you to the new person? His name is George.","start_word":29,"end_word":57,"intents":[{"intent":"Inquire about new it manager","confidence_score":0.0037476458}]},{"text":"again, the name of the company is Cloud Solution IT. We are a Yep. managed service provider. We are also Okay. Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, manage three Yep. 65, Power BI, PowerApps, and many more.","start_word":165,"end_word":208,"intents":[{"intent":"Provide company information","confidence_score":0.00045973}]},{"text":"Actually, can we do Friday instead? I Oh, yes.","start_word":316,"end_word":324,"intents":[{"intent":"Schedule appointment","confidence_score":0.03990985}]}]},"sentiments":{"segments":[{"text":"Good afternoon. Yeah. Good afternoon. I would like to speak with Steve Berno, please. He's no longer work for us. Alright. Got it. Sir, do you mind me asking? Who's the present IT manager or the person in charge now You in IT you department? want me to transfer you to the new person? His name is George. George. Manogos. George Mannogs. Alright. Okay. Yes, please. Yeah. You wanna speak? Okay. Alright. Hello. George speaking. Yeah. Good afternoon. George, my name is Ronald from Cloud Solution IT. How are you doing today? Yes. I'm good. How are you, mate?","start_word":0,"end_word":98,"sentiment":"neutral","sentiment_score":0.02714027836918831},{"text":"I am doing wonderful. Thank you for asking.","start_word":99,"end_word":106,"sentiment":"positive","sentiment_score":0.6048471331596375},{"text":"Sir, what happened was we used to touch base with the former IT manager. His name is mister Steve Berno, but what I learned Steve. that he's Yep. no longer Yep. connected with the company. Yep. Yes. Sir, That's I understand right. you are the person in charge now or the person who replaced them. Sir, once Yes. again, the name of the company is Cloud Solution IT. We are a Yep. managed service provider. We are also Okay. Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, manage three Yep. 65, Power BI, PowerApps, and many more. Service and for Mhmm. my call today, we would like to have a short introductory meeting just to introduce So our sorry, company. mate. Sorry. You just cut out for a moment now. I missed I missed probably the last three or four seconds of what you were saying. We would like to introduce our company, sir. Oh, okay. Sure. Sure. That's Yep. fine. When would you like to do that? When would you be available, sir? I do have some time tomorrow afternoon if Tomorrow you wanted afternoon? to book something for them. Yeah. Around what time, sir? Let me just check. Oh, shoot. Oh, okay. Actually, can we do Friday instead? I Oh, yes. thought I had Friday. time in the afternoon tomorrow, but I don't. Apologies. Mhmm. Oh, what time in Friday, Friday, anytime sir? really. Anytime really. No. That'd be good. 1PM? Good morning. Yeah. 1PM. Yeah. 1PM is fine. Alright. Okay. So so I'll be sending the invite right after this call, and I'll be Yep. talking to you again on the thirty one on the this coming Friday. Sir, can I have your email address, Yes. please? Yes. It is. It's George, so g e e o r g e Mhmm. dot dot mongos. That's spelled m for Mike, o u, n for November, g o, s for Sierra, Sorry. It's m o u. at yeah. M o u n g o s. Mhmm. And it's @scf.com.au. Yep. Sir, again, your george, that would be g e o r O g e. r Right? g e. Yes. Alright. I got it. George dot mongus at Yep. That's it. s f dot com dot a u. S c f dot com dot a u e s. S c f. Alright. Okay. I'll be sending the invite right away, George. No worries, mate. And you said your cloud what do Alright. you find solutions IT? Is that correct? Yep. Yes, sir. Okay. Alright. No worries. Alright.","start_word":107,"end_word":538,"sentiment":"neutral","sentiment_score":0.020952942758514028},{"text":"Thank you.","start_word":539,"end_word":540,"sentiment":"positive","sentiment_score":0.4138893485069275},{"text":"Okay. Bye bye.","start_word":541,"end_word":543,"sentiment":"neutral","sentiment_score":0.30049291253089905},{"text":"Thank thank you.","start_word":544,"end_word":546,"sentiment":"positive","sentiment_score":0.5757806301116943},{"text":"Bye.","start_word":547,"end_word":547,"sentiment":"neutral","sentiment_score":0.11056441068649292}],"average":{"sentiment":"neutral","sentiment_score":0.03751716271644216}}}}