{"metadata":{"transaction_key":"deprecated","request_id":"341f3ffe-dc42-46f4-bd82-1ca48d59603f","sha256":"dc9d1ac7750a06dcaf144f561c2a0e9791cee04838f30d666cd82ea161a7f1f9","created":"2026-04-02T04:33:11.540Z","duration":27.863937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":87,"output_tokens":78},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":102,"output_tokens":102},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":102,"output_tokens":13}},"results":{"channels":[{"alternatives":[{"transcript":"Hi, Peter. It's Carl from OQ Financial. Just in regards to that form you're signing, if you could draw your signature and not use the prefilled version, then we can get that sorted. So I'll send that one more time. Thank you.","confidence":0.9990996,"words":[{"word":"hi","start":14.895,"end":15.055,"confidence":0.8093021,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.1616189032793045},{"word":"peter","start":15.055,"end":15.295,"confidence":0.99788654,"punctuated_word":"Peter.","sentiment":"neutral","sentiment_score":0.1807657480239868},{"word":"it's","start":15.295,"end":15.535,"confidence":0.9984534,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.13615953922271729},{"word":"carl","start":15.535,"end":15.775001,"confidence":0.8121354,"punctuated_word":"Carl","sentiment":"neutral","sentiment_score":0.16488100588321686},{"word":"from","start":15.775001,"end":15.8550005,"confidence":0.9976883,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.1753586381673813},{"word":"oq","start":15.8550005,"end":16.175,"confidence":0.9000488,"punctuated_word":"OQ","sentiment":"neutral","sentiment_score":0.15843868255615234},{"word":"financial","start":16.175,"end":16.675,"confidence":0.99614555,"punctuated_word":"Financial.","sentiment":"neutral","sentiment_score":0.15602487325668335},{"word":"just","start":16.735,"end":16.895,"confidence":0.9991665,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.09171904623508452},{"word":"in","start":16.895,"end":17.055,"confidence":0.99972063,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.04253172501921654},{"word":"regards","start":17.055,"end":17.375,"confidence":0.9990996,"punctuated_word":"regards","sentiment":"neutral","sentiment_score":0.04637482017278671},{"word":"to","start":17.375,"end":17.535,"confidence":0.9958475,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0704248920083046},{"word":"that","start":17.535,"end":17.695,"confidence":0.99508756,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.06586073338985443},{"word":"form","start":17.695,"end":18.015,"confidence":0.99971217,"punctuated_word":"form","sentiment":"neutral","sentiment_score":0.08059534430503845},{"word":"you're","start":18.015,"end":18.335,"confidence":0.9408033,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.025173690170049667},{"word":"signing","start":18.335,"end":18.735,"confidence":0.9288981,"punctuated_word":"signing,","sentiment":"neutral","sentiment_score":0.014671716839075089},{"word":"if","start":18.735,"end":18.895,"confidence":0.9982338,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.011741288006305696},{"word":"you","start":18.895,"end":19.055,"confidence":0.99983096,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.02901974320411682},{"word":"could","start":19.055,"end":19.295,"confidence":0.9999305,"punctuated_word":"could","sentiment":"neutral","sentiment_score":-0.06913629919290543},{"word":"draw","start":19.295,"end":19.535,"confidence":0.99985456,"punctuated_word":"draw","sentiment":"neutral","sentiment_score":-0.04660315811634064},{"word":"your","start":19.535,"end":19.775,"confidence":0.9952238,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.06851880997419357},{"word":"signature","start":19.775,"end":20.175,"confidence":0.9999132,"punctuated_word":"signature","sentiment":"neutral","sentiment_score":-0.0879017636179924},{"word":"and","start":20.175,"end":20.335,"confidence":0.9957938,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.1701455116271973},{"word":"not","start":20.335,"end":20.494999,"confidence":0.9999008,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.11932924389839172},{"word":"use","start":20.494999,"end":20.735,"confidence":0.9993318,"punctuated_word":"use","sentiment":"neutral","sentiment_score":-0.13534757494926453},{"word":"the","start":20.735,"end":20.895,"confidence":0.61482406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.22922372817993164},{"word":"prefilled","start":20.895,"end":21.375,"confidence":0.95416856,"punctuated_word":"prefilled","sentiment":"neutral","sentiment_score":-0.09177000820636748},{"word":"version","start":21.375,"end":21.775002,"confidence":0.9939449,"punctuated_word":"version,","sentiment":"neutral","sentiment_score":-0.07493289560079575},{"word":"then","start":21.775002,"end":21.935001,"confidence":0.9998771,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.07559631764888763},{"word":"we","start":21.935001,"end":22.095001,"confidence":0.99989307,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.01250697672367096},{"word":"can","start":22.095001,"end":22.255001,"confidence":0.9999207,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.021869167685508728},{"word":"get","start":22.255001,"end":22.415,"confidence":0.9998826,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.08530935645103455},{"word":"that","start":22.415,"end":22.575,"confidence":0.99982834,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.1459376960992813},{"word":"sorted","start":22.575,"end":22.895,"confidence":0.9165461,"punctuated_word":"sorted.","sentiment":"neutral","sentiment_score":-0.008419683203101158},{"word":"so","start":22.895,"end":23.135,"confidence":0.94785494,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.05139453709125519},{"word":"i'll","start":23.135,"end":23.215,"confidence":0.9985193,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.02907737717032433},{"word":"send","start":23.215,"end":23.375,"confidence":0.99933237,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.03658655285835266},{"word":"that","start":23.375,"end":23.535,"confidence":0.9992976,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.0014532804489135742},{"word":"one","start":23.535,"end":23.775,"confidence":0.9998517,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.03722873330116272},{"word":"more","start":23.775,"end":23.935001,"confidence":0.99988115,"punctuated_word":"more","sentiment":"neutral","sentiment_score":-0.0072040855884552},{"word":"time","start":23.935001,"end":24.175,"confidence":0.999405,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":0.12130182981491087},{"word":"thank","start":24.175,"end":24.415,"confidence":0.9995726,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5550443530082703},{"word":"you","start":24.415,"end":24.915,"confidence":0.99872845,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.31039106845855713}],"paragraphs":{"transcript":"\nHi, Peter. It's Carl from OQ Financial. Just in regards to that form you're signing, if you could draw your signature and not use the prefilled version, then we can get that sorted. So I'll send that one more time. Thank you.","paragraphs":[{"sentences":[{"text":"Hi, Peter.","start":14.895,"end":15.295,"sentiment":"neutral","sentiment_score":0.17119232565164566},{"text":"It's Carl from OQ Financial.","start":15.295,"end":16.675,"sentiment":"neutral","sentiment_score":0.15817254781723022},{"text":"Just in regards to that form you're signing, if you could draw your signature and not use the prefilled version, then we can get that sorted.","start":16.735,"end":22.895,"sentiment":"neutral","sentiment_score":-0.04022912516330297},{"text":"So I'll send that one more time.","start":22.895,"end":24.175,"sentiment":"neutral","sentiment_score":0.038133094885519574},{"text":"Thank you.","start":24.175,"end":24.915,"sentiment":"positive","sentiment_score":0.4327177107334137}],"sentiment":"neutral","sentiment_score":0.029039457662119753,"num_words":42,"start":14.895,"end":24.915}]}}]},{"alternatives":[{"transcript":"Hi. You've reached Pete from Trade Alliance Group. Sorry I can't take your call. Please leave a message, and I'll call you back as soon as possible. Thank you.","confidence":0.9989693,"words":[{"word":"hi","start":2.8,"end":3.12,"confidence":0.99622655,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.06576274335384369},{"word":"you've","start":3.12,"end":3.4399998,"confidence":0.9930744,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":0.0500192865729332},{"word":"reached","start":3.4399998,"end":3.84,"confidence":0.999788,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":0.06488388776779175},{"word":"pete","start":3.84,"end":4.08,"confidence":0.98437065,"punctuated_word":"Pete","sentiment":"neutral","sentiment_score":0.04872960597276688},{"word":"from","start":4.08,"end":4.4,"confidence":0.9996691,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.08915655314922333},{"word":"trade","start":4.4,"end":4.7999997,"confidence":0.97086537,"punctuated_word":"Trade","sentiment":"neutral","sentiment_score":0.08823227882385254},{"word":"alliance","start":4.7999997,"end":5.2799997,"confidence":0.89496785,"punctuated_word":"Alliance","sentiment":"neutral","sentiment_score":0.06508896499872208},{"word":"group","start":5.2799997,"end":5.7799997,"confidence":0.976361,"punctuated_word":"Group.","sentiment":"neutral","sentiment_score":0.06955001503229141},{"word":"sorry","start":5.92,"end":6.16,"confidence":0.9983473,"punctuated_word":"Sorry","sentiment":"neutral","sentiment_score":-0.2792356312274933},{"word":"i","start":6.16,"end":6.3199997,"confidence":0.56553125,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3708789348602295},{"word":"can't","start":6.3199997,"end":6.48,"confidence":0.998053,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.4213067889213562},{"word":"take","start":6.48,"end":6.72,"confidence":0.9981458,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.5039270520210266},{"word":"your","start":6.72,"end":6.96,"confidence":0.99840385,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.46129170060157776},{"word":"call","start":6.96,"end":7.46,"confidence":0.99941945,"punctuated_word":"call.","sentiment":"negative","sentiment_score":-0.4440757632255554},{"word":"please","start":7.68,"end":8.18,"confidence":0.99975115,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.2900881767272949},{"word":"leave","start":8.24,"end":8.48,"confidence":0.9991448,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.16703103482723236},{"word":"a","start":8.48,"end":8.639999,"confidence":0.9989693,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.20575520396232605},{"word":"message","start":8.639999,"end":9.12,"confidence":0.9184663,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.16114887595176697},{"word":"and","start":9.12,"end":9.28,"confidence":0.99684626,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.1129380539059639},{"word":"i'll","start":9.28,"end":9.44,"confidence":0.9972845,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.09602969884872437},{"word":"call","start":9.44,"end":9.679999,"confidence":0.9998022,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.06480541080236435},{"word":"you","start":9.679999,"end":9.84,"confidence":0.99977905,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.196181058883667},{"word":"back","start":9.84,"end":10.08,"confidence":0.99996674,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.13883242011070251},{"word":"as","start":10.08,"end":10.24,"confidence":0.9992605,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.1537611484527588},{"word":"soon","start":10.24,"end":10.48,"confidence":0.9999372,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":-0.10777311027050018},{"word":"as","start":10.48,"end":10.639999,"confidence":0.9995808,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.1412473022937775},{"word":"possible","start":10.639999,"end":11.139999,"confidence":0.99987566,"punctuated_word":"possible.","sentiment":"neutral","sentiment_score":-0.17983752489089966},{"word":"thank","start":11.2,"end":11.44,"confidence":0.9998222,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4782732129096985},{"word":"you","start":11.44,"end":11.94,"confidence":0.99965024,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.3553575277328491}],"paragraphs":{"transcript":"\nHi. You've reached Pete from Trade Alliance Group. Sorry I can't take your call. Please leave a message, and I'll call you back as soon as possible. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.8,"end":3.12,"sentiment":"neutral","sentiment_score":0.06576274335384369},{"text":"You've reached Pete from Trade Alliance Group.","start":3.12,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.06795151318822588},{"text":"Sorry I can't take your call.","start":5.92,"end":7.46,"sentiment":"negative","sentiment_score":-0.4134526451428731},{"text":"Please leave a message, and I'll call you back as soon as possible.","start":7.68,"end":11.139999,"sentiment":"neutral","sentiment_score":-0.15503300153292143},{"text":"Thank you.","start":11.2,"end":11.94,"sentiment":"positive","sentiment_score":0.4168153703212738}],"sentiment":"neutral","sentiment_score":-0.10762382118866362,"num_words":29,"start":2.8,"end":11.94}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You've reached Pete from Trade Alliance Group. Sorry I can't take your call. Please leave a message, and I'll call you back as soon as possible. Thank you.\n\nChannel 0: Hi, Peter. It's Carl from OQ Financial. Just in regards to that form you're signing, if you could draw your signature and not use the prefilled version, then we can get that sorted. So I'll send that one more time. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.8,"end":3.12,"sentiment":"neutral","sentiment_score":0.06576274335384369},{"text":"You've reached Pete from Trade Alliance Group.","start":3.12,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.06795151318822588},{"text":"Sorry I can't take your call.","start":5.92,"end":7.46,"sentiment":"negative","sentiment_score":-0.4134526451428731},{"text":"Please leave a message, and I'll call you back as soon as possible.","start":7.68,"end":11.139999,"sentiment":"neutral","sentiment_score":-0.15503300153292143},{"text":"Thank you.","start":11.2,"end":11.94,"sentiment":"positive","sentiment_score":0.4168153703212738}],"sentiment":"neutral","sentiment_score":-0.10762382118866362,"channel":1,"num_words":29,"start":2.8,"end":11.94},{"sentences":[{"text":"Hi, Peter.","start":14.895,"end":15.295,"sentiment":"neutral","sentiment_score":0.17119232565164566},{"text":"It's Carl from OQ Financial.","start":15.295,"end":16.675,"sentiment":"neutral","sentiment_score":0.15817254781723022},{"text":"Just in regards to that form you're signing, if you could draw your signature and not use the prefilled version, then we can get that sorted.","start":16.735,"end":22.895,"sentiment":"neutral","sentiment_score":-0.04022912516330297},{"text":"So I'll send that one more time.","start":22.895,"end":24.175,"sentiment":"neutral","sentiment_score":0.038133094885519574},{"text":"Thank you.","start":24.175,"end":24.915,"sentiment":"positive","sentiment_score":0.4327177107334137}],"sentiment":"neutral","sentiment_score":0.029039457662119753,"channel":0,"num_words":42,"start":14.895,"end":24.915}]},"summary":{"result":"success","short":"The customer, Peter, is not available to answer the phone and his voicemail prompts the caller to leave a message. The caller, Carl from OQ Financial, is calling about a form signed by Peter and asks him to draw his signature and use the prefilled version of the form. Carl also mentions that he will send the form again if Peter doesn't use the prefilled version."},"intents":{"segments":[{"text":"Please leave a message, and I'll call you back as soon as possible. Thank you.","start_word":14,"end_word":28,"intents":[{"intent":"Request call back","confidence_score":0.061959807}]},{"text":"Just in regards to that form you're signing, if you could draw your signature and not use the prefilled version, then we can get that sorted. So I'll send that one more time. Thank you.","start_word":36,"end_word":70,"intents":[{"intent":"Ask for signature replacement","confidence_score":0.0000054518755}]},{"text":"So I'll send that one more time. Thank you.","start_word":62,"end_word":70,"intents":[{"intent":"Send form","confidence_score":0.190304}]}]},"sentiments":{"segments":[{"text":"Hi. You've reached Pete from Trade Alliance Group.","start_word":0,"end_word":7,"sentiment":"neutral","sentiment_score":0.06473122537136078},{"text":"Sorry I can't take your call.","start_word":8,"end_word":13,"sentiment":"negative","sentiment_score":-0.41860055923461914},{"text":"Please leave a message, and I'll call you back as soon as possible.","start_word":14,"end_word":26,"sentiment":"neutral","sentiment_score":-0.15301278233528137},{"text":"Thank you.","start_word":27,"end_word":28,"sentiment":"positive","sentiment_score":0.3963294625282288},{"text":"Hi, Peter. It's Carl from OQ Financial. Just in regards to that form you're signing, if you could draw your signature and not use the prefilled version, then we can get that sorted. So I'll send that one more time.","start_word":29,"end_word":68,"sentiment":"neutral","sentiment_score":0.023378614336252213},{"text":"Thank you.","start_word":69,"end_word":70,"sentiment":"positive","sentiment_score":0.49646419286727905}],"average":{"sentiment":"neutral","sentiment_score":-0.016999006271362305}}}}