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I just had to ring you to see how you got on with the time change. Oh, sorry, Dan. I I'm not in I'm not in my office. I you may you may well have done.\n\nOkay. At 02:00. Okay. Where are we meeting? Okay.\n\nIt's probably all the kilos. There's four of us. I mean, I'm happy for Deb to be there, but if Deb's there, then it's probably not me. Because there's nothing for us to investigate. They're an independent business, and they're functioning as we would see fit.\n\nWe've had this conversation with you at at length, Kevin. And so we're happy for you to go and investigate it, and we'll provide whatever information you need to do. Yep. Alright. Yep.\n\nYep. Yep. Okay. Yeah. And, really, he needs to contact Axxess to get that.\n\nYeah. All good. I will be over there at two. Mhmm. Is Access GP the generic email address or something?\n\nAlright. Yeah. Yeah. Okay. Okay.\n\nNo. I I wouldn't only because it then may suggest that we have a different relationship, and I don't wanna do that. Okay. I'll have a squeeze, and I'll see you at two. K.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hey.","start":2.96,"end":3.12,"sentiment":"neutral","sentiment_score":0.03271029144525528},{"text":"I just had to ring you to see how you got on with the time change.","start":3.12,"end":7.22,"sentiment":"neutral","sentiment_score":0.01250304386485368},{"text":"Oh, sorry, Dan.","start":9.76,"end":10.639999,"sentiment":"neutral","sentiment_score":-0.15729316075642905},{"text":"I I'm not in I'm not in my office.","start":10.639999,"end":12.4,"sentiment":"neutral","sentiment_score":-0.14902749243709776},{"text":"I you may you may well have done.","start":12.4,"end":14.565,"sentiment":"neutral","sentiment_score":-0.0028592452872544527}],"sentiment":"neutral","sentiment_score":-0.04333086170860239,"num_words":37,"start":2.96,"end":14.565},{"sentences":[{"text":"Okay.","start":15.044999,"end":15.285,"sentiment":"neutral","sentiment_score":0.017601266503334045},{"text":"At 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Oh my god. Did I did I send you the calendar invite? Oh, did I? Yeah. 02:00. Yeah. I was just just gonna double check. Yeah. I sent you a calendar invite, so he said two o'clock's fine. In our office, so Monique will be there. I've I've seen if Deb will come, but I don't know if it's appropriate because I just said Monique and I will be there and possibly you. Yeah. Nah. I agree. Nah. I think yeah. So I think what I feel like where he's heading with this I'm gonna shut my door. Is because he did say how many other residents are under Access Aged Care. And I said, look. We've got a fair few under Access Aged Care. And he said, has anyone ever questioned the billing? I said, yes. We have had questions about the billing, and I've escalated that to Access GP. But I think what he's gonna say is if you've had that many comp complaints about Access GP or concerns about billing, why have you not investigated yourself? But that's exactly. Yep. Yep. Yeah. Yep. Perfect. Because I think that's where he's heading. That's the inkling I'm getting. So just heads up about that. But, yeah, I did chucked it in Copilot as well, and I was like, it says, yeah, that's the business of a GP, Mexican, and Medicare. Nothing to do with us. I he did ask why I didn't include the the details of the GP, and I said, no. I want to have a conversation with you face to face. So that's why I didn't include it. Yes. Perfect. So I did we did get an email from AccessGP. So I'll just I'll forward that to you if you wanna have a quick read of it. They are no. No. It's Alana. So she's the the whatever you call it, nurse that's in charge of, yep, of WA. She they they are having conversations with him about billing, and she sent me what she sent him. But I don't know if we should mention that because I don't know if she's meant to be lia. Yeah. Yeah. Yeah. Yeah. Perfect. Okay. Alright. Thank you. Okay. 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Oh my god. Did I did I send you the calendar invite? Oh, did I? Yeah.\n\n02:00. Yeah. I was just just gonna double check. Yeah. I sent you a calendar invite, so he said two o'clock's fine.\n\nIn our office, so Monique will be there. I've I've seen if Deb will come, but I don't know if it's appropriate because I just said Monique and I will be there and possibly you. Yeah. Nah. I agree.\n\nNah. I think yeah. So I think what I feel like where he's heading with this I'm gonna shut my door. Is because he did say how many other residents are under Access Aged Care. And I said, look.\n\nWe've got a fair few under Access Aged Care. And he said, has anyone ever questioned the billing? I said, yes. We have had questions about the billing, and I've escalated that to Access GP. But I think what he's gonna say is if you've had that many comp complaints about Access GP or concerns about billing, why have you not investigated yourself?\n\nBut that's exactly. Yep. Yep. Yeah. Yep.\n\nPerfect. Because I think that's where he's heading. That's the inkling I'm getting. So just heads up about that. But, yeah, I did chucked it in Copilot as well, and I was like, it says, yeah, that's the business of a GP, Mexican, and Medicare.\n\nNothing to do with us. I he did ask why I didn't include the the details of the GP, and I said, no. I want to have a conversation with you face to face. So that's why I didn't include it. Yes.\n\nPerfect. So I did we did get an email from AccessGP. So I'll just I'll forward that to you if you wanna have a quick read of it. They are no. No.\n\nIt's Alana. So she's the the whatever you call it, nurse that's in charge of, yep, of WA. She they they are having conversations with him about billing, and she sent me what she sent him. But I don't know if we should mention that because I don't know if she's meant to be lia. Yeah.\n\nYeah. Yeah. Yeah. Perfect. Okay.\n\nAlright. Thank you. Okay. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.1999999,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.01988886296749115},{"text":"Oh my god.","start":5.52,"end":6.24,"sentiment":"neutral","sentiment_score":-0.1975261171658834},{"text":"Did I did I send you the calendar invite?","start":6.24,"end":9.139999,"sentiment":"neutral","sentiment_score":-0.013068335544731881},{"text":"Oh, did I?","start":11.28,"end":12.179999,"sentiment":"neutral","sentiment_score":-0.13226412733395895},{"text":"Yeah.","start":12.88,"end":13.2,"sentiment":"neutral","sentiment_score":-0.0048841796815395355}],"sentiment":"neutral","sentiment_score":-0.06423418059506837,"num_words":17,"start":1.1999999,"end":13.2},{"sentences":[{"text":"02:00.","start":13.2,"end":13.94,"sentiment":"neutral","sentiment_score":-0.008666151203215122},{"text":"Yeah.","start":14.88,"end":15.28,"sentiment":"neutral","sentiment_score":0.01432849746197462},{"text":"I was just just gonna double 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Access Aged Care.","start":48.405,"end":53.364998,"sentiment":"neutral","sentiment_score":-0.24673320353031158},{"text":"And I said, look.","start":53.364998,"end":53.925,"sentiment":"neutral","sentiment_score":-0.14749952778220177}],"sentiment":"negative","sentiment_score":-0.3466259565873024,"num_words":39,"start":41.21,"end":53.925},{"sentences":[{"text":"We've got a fair few under Access Aged Care.","start":53.925,"end":56.004997,"sentiment":"neutral","sentiment_score":-0.157723445031378},{"text":"And he said, has anyone ever questioned the billing?","start":56.004997,"end":58.105,"sentiment":"neutral","sentiment_score":-0.24234601193004185},{"text":"I said, yes.","start":58.25,"end":58.809998,"sentiment":"neutral","sentiment_score":-0.17350855469703674},{"text":"We have had questions about the billing, and I've escalated that to Access GP.","start":58.809998,"end":62.75,"sentiment":"neutral","sentiment_score":-0.28349985075848444},{"text":"But I think what he's gonna say is if you've had that many comp complaints about Access GP or concerns about billing, why have you not investigated yourself?","start":62.89,"end":71.31,"sentiment":"neutral","sentiment_score":-0.29376406009708134}],"sentiment":"neutral","sentiment_score":-0.2589768630171579,"num_words":63,"start":53.925,"end":71.31},{"sentences":[{"text":"But that's exactly.","start":71.93,"end":75.204994,"sentiment":"neutral","sentiment_score":-0.1955184948941072},{"text":"Yep.","start":76.545,"end":77.045,"sentiment":"neutral","sentiment_score":0.06638672947883606},{"text":"Yep.","start":78.545,"end":79.045,"sentiment":"neutral","sentiment_score":0.03594682738184929},{"text":"Yeah.","start":81.66499,"end":82.16499,"sentiment":"neutral","sentiment_score":-0.03335444629192352},{"text":"Yep.","start":85.985,"end":86.485,"sentiment":"positive","sentiment_score":0.39655351638793945}],"sentiment":"neutral","sentiment_score":-0.01728897967508861,"num_words":7,"start":71.93,"end":86.485},{"sentences":[{"text":"Perfect.","start":87.23,"end":87.630005,"sentiment":"positive","sentiment_score":0.5588787198066711},{"text":"Because I think that's where he's heading.","start":87.630005,"end":89.39001,"sentiment":"neutral","sentiment_score":0.30092541021960123},{"text":"That's the inkling I'm getting.","start":89.39001,"end":90.93,"sentiment":"neutral","sentiment_score":0.11579310148954391},{"text":"So just heads up about that.","start":91.87,"end":93.47,"sentiment":"neutral","sentiment_score":0.09783260027567546},{"text":"But, yeah, I did chucked it in Copilot as well, and I was like, it says, yeah, that's the business of a GP, Mexican, and Medicare.","start":93.47,"end":101.170006,"sentiment":"neutral","sentiment_score":-0.03347710906886137}],"sentiment":"neutral","sentiment_score":0.0657980636590057,"num_words":45,"start":87.23,"end":101.170006},{"sentences":[{"text":"Nothing to do with us.","start":101.39,"end":102.770004,"sentiment":"neutral","sentiment_score":-0.08426231443881989},{"text":"I he did ask why I didn't include the the details of the GP, and I said, no.","start":104.325005,"end":108.805,"sentiment":"neutral","sentiment_score":-0.11621238456832038},{"text":"I want to have a conversation with you face to face.","start":108.805,"end":110.805,"sentiment":"neutral","sentiment_score":-0.13690710338679227},{"text":"So that's why I didn't include it.","start":110.805,"end":112.825005,"sentiment":"neutral","sentiment_score":-0.15832599997520447},{"text":"Yes.","start":117.845,"end":118.345,"sentiment":"neutral","sentiment_score":0.11979978531599043}],"sentiment":"neutral","sentiment_score":-0.11922844871878624,"num_words":42,"start":101.39,"end":118.345},{"sentences":[{"text":"Perfect.","start":122.12,"end":122.520004,"sentiment":"neutral","sentiment_score":0.25002774596214294},{"text":"So I did we did get an email from AccessGP.","start":122.520004,"end":125.420006,"sentiment":"neutral","sentiment_score":0.07593613415956497},{"text":"So I'll just I'll forward that to you if you wanna have a quick read of it.","start":126.12,"end":129.42,"sentiment":"neutral","sentiment_score":0.06350370386944097},{"text":"They are no.","start":129.64,"end":133.545,"sentiment":"neutral","sentiment_score":-0.02840428799390793},{"text":"No.","start":133.545,"end":133.705,"sentiment":"neutral","sentiment_score":-0.08459426462650299}],"sentiment":"neutral","sentiment_score":0.05997327889781445,"num_words":32,"start":122.12,"end":133.705},{"sentences":[{"text":"It's Alana.","start":133.705,"end":134.685,"sentiment":"neutral","sentiment_score":-0.048723502084612846},{"text":"So she's the the whatever you call it, nurse that's in charge of, yep, of WA.","start":134.985,"end":142.445,"sentiment":"neutral","sentiment_score":-0.01998278353130445},{"text":"She they they are having conversations with him about billing, and she sent me what she sent him.","start":143.145,"end":148.22,"sentiment":"neutral","sentiment_score":-0.035438759355909295},{"text":"But I don't know if we should mention that because I don't know if she's meant to be lia.","start":148.22,"end":152.48,"sentiment":"neutral","sentiment_score":-0.17016270207731346},{"text":"Yeah.","start":152.62,"end":153.12,"sentiment":"neutral","sentiment_score":-0.13635899126529694}],"sentiment":"neutral","sentiment_score":-0.07900927749661994,"num_words":56,"start":133.705,"end":153.12},{"sentences":[{"text":"Yeah.","start":157.98,"end":158.22,"sentiment":"neutral","sentiment_score":-0.03076380118727684},{"text":"Yeah.","start":158.22,"end":158.54001,"sentiment":"neutral","sentiment_score":-0.0044918060302734375},{"text":"Yeah.","start":158.54001,"end":158.7,"sentiment":"neutral","sentiment_score":0.04601626843214035},{"text":"Perfect.","start":158.7,"end":159.2,"sentiment":"neutral","sentiment_score":0.15451034903526306},{"text":"Okay.","start":160.32487,"end":160.82487,"sentiment":"neutral","sentiment_score":0.08577249199151993}],"sentiment":"neutral","sentiment_score":0.050208700448274614,"num_words":5,"start":157.98,"end":160.82487},{"sentences":[{"text":"Alright.","start":161.20488,"end":161.70488,"sentiment":"neutral","sentiment_score":0.11718334257602692},{"text":"Thank you.","start":161.76488,"end":162.50488,"sentiment":"positive","sentiment_score":0.33362479507923126},{"text":"Okay.","start":163.20488,"end":163.60489,"sentiment":"neutral","sentiment_score":0.034151267260313034},{"text":"Bye.","start":163.60489,"end":164.10489,"sentiment":"neutral","sentiment_score":0.10853427648544312}],"sentiment":"neutral","sentiment_score":0.18542369529604913,"num_words":5,"start":161.20488,"end":164.10489}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hey. I just had to ring you to see how you got on\n\nChannel 1: Oh my god.\n\nChannel 0: with the\n\nChannel 1: Did\n\nChannel 0: time change.\n\nChannel 1: I did I send you the calendar invite?\n\nChannel 0: Oh, sorry, Dan. I I'm not in\n\nChannel 1: Oh,\n\nChannel 0: I'm\n\nChannel 1: did\n\nChannel 0: not\n\nChannel 1: I?\n\nChannel 0: in my office. I\n\nChannel 1: Yeah.\n\nChannel 0: you may\n\nChannel 1: 02:00.\n\nChannel 0: you may well have done.\n\nChannel 1: Yeah.\n\nChannel 0: Okay.\n\nChannel 1: I\n\nChannel 0: At\n\nChannel 1: was\n\nChannel 0: 02:00.\n\nChannel 1: just just gonna double check. Yeah. I sent you a calendar invite, so he said two o'clock's fine.\n\nChannel 0: Okay. Where are we meeting?\n\nChannel 1: In our office,\n\nChannel 0: Okay.\n\nChannel 1: so Monique will be there. I've I've seen if Deb will come, but I don't know if it's appropriate because I just said Monique and I will be there and possibly you.\n\nChannel 0: It's probably all the kilos. There's four of us. I mean, I'm\n\nChannel 1: Yeah.\n\nChannel 0: happy for Deb to be there, but\n\nChannel 1: Nah. I\n\nChannel 0: if\n\nChannel 1: agree.\n\nChannel 0: Deb's there, then it's probably not me.\n\nChannel 1: Nah. I think yeah. So I think what I feel like where he's heading with this I'm gonna shut my door. Is because he did say how many other residents are under Access Aged Care. And I said, look.\n\nWe've got a fair few under Access Aged Care. And he said, has anyone ever questioned the billing? I said, yes. We have had questions about the billing, and I've escalated that to Access GP. But I think what he's gonna say is if you've had that many comp complaints about Access GP or concerns about billing, why have you not investigated yourself?\n\nBut\n\nChannel 0: Because\n\nChannel 1: that's\n\nChannel 0: there's nothing for us to investigate. They're\n\nChannel 1: exactly.\n\nChannel 0: an independent business, and they're functioning\n\nChannel 1: Yep.\n\nChannel 0: as we would see fit. We've had this\n\nChannel 1: Yep.\n\nChannel 0: conversation with you at at length, Kevin.\n\nChannel 1: Yeah.\n\nChannel 0: And so we're happy for you to go and investigate it, and we'll provide whatever information you\n\nChannel 1: Yep.\n\nChannel 0: need to do.\n\nChannel 1: Perfect. Because I think that's where he's heading. That's the inkling\n\nChannel 0: Yep.\n\nChannel 1: I'm getting. So just heads up about that. But, yeah, I did\n\nChannel 0: Alright.\n\nChannel 1: chucked it in Copilot as well, and I was like, it says, yeah, that's the business of a GP, Mexican, and Medicare. Nothing to do\n\nChannel 0: Yep.\n\nChannel 1: with us.\n\nChannel 0: Yep. Yep. Okay.\n\nChannel 1: I he did ask why I didn't include the the details of the GP, and I said, no. I want to have a conversation with you face to face. So that's why I didn't include it.\n\nChannel 0: Yeah. And, really, he needs to contact Axxess to get that. Yeah.\n\nChannel 1: Yes.\n\nChannel 0: All good. I will be over there at two.\n\nChannel 1: Perfect. So I did we did get an email from AccessGP. So I'll just I'll forward\n\nChannel 0: Mhmm.\n\nChannel 1: that to you if you wanna have a quick read of it. They\n\nChannel 0: Is\n\nChannel 1: are\n\nChannel 0: Access GP the generic email address or something?\n\nChannel 1: no. No. It's Alana. So she's the the whatever you call it, nurse that's in\n\nChannel 0: Alright.\n\nChannel 1: charge of,\n\nChannel 0: Yeah.\n\nChannel 1: yep,\n\nChannel 0: Yeah.\n\nChannel 1: of WA. She they they are having conversations with him about billing, and she sent\n\nChannel 0: Okay.\n\nChannel 1: me what she sent him. But I don't know if we\n\nChannel 0: Okay.\n\nChannel 1: should mention that because I don't know if she's meant\n\nChannel 0: No.\n\nChannel 1: to be lia.\n\nChannel 0: I\n\nChannel 1: Yeah.\n\nChannel 0: I wouldn't only because it then may suggest that we have a different relationship, and I don't wanna do that.\n\nChannel 1: Yeah. Yeah. Yeah. Perfect. Okay.\n\nChannel 0: Okay.\n\nChannel 1: Alright.\n\nChannel 0: I'll have a squeeze,\n\nChannel 1: Thank you.\n\nChannel 0: and I'll see you at two.\n\nChannel 1: Okay. Bye.\n\nChannel 0: K. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.1999999,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.01988886296749115}],"sentiment":"neutral","sentiment_score":0.01988886296749115,"channel":1,"num_words":1,"start":1.1999999,"end":1.6999999},{"sentences":[{"text":"Hey.","start":2.96,"end":3.12,"sentiment":"neutral","sentiment_score":0.03271029144525528},{"text":"I just had to ring you to see how you got on","start":3.12,"end":5.46,"sentiment":"neutral","sentiment_score":0.03851563467954596}],"sentiment":"neutral","sentiment_score":0.038069069815369755,"channel":0,"num_words":13,"start":2.96,"end":5.46},{"sentences":[{"text":"Oh my god.","start":5.52,"end":6.24,"sentiment":"neutral","sentiment_score":-0.1975261171658834}],"sentiment":"neutral","sentiment_score":-0.1975261171658834,"channel":1,"num_words":3,"start":5.52,"end":6.24},{"sentences":[{"text":"with 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speaking to a representative about a billing issue with Access Aged Care. The representative suggests sending a calendar invite and an email to investigate the issue. The customer agrees and plans to attend a meeting at 2 pm."},"intents":{"segments":[{"text":"I he did ask why I didn't include the the details of the GP, and I said, no. I want to have a conversation with you face to face. So that's why I didn't include it. Yeah.","start_word":365,"end_word":401,"intents":[{"intent":"Discuss gp details","confidence_score":0.0072053224}]},{"text":"And, really, he needs to contact Axxess to get that. Yeah. Yes.","start_word":402,"end_word":413,"intents":[{"intent":"Confirm contact details","confidence_score":0.00029563435}]},{"text":"So I did we did get an email from AccessGP. So I'll just I'll forward Mhmm. that to you if you wanna have a quick read of it.","start_word":424,"end_word":451,"intents":[{"intent":"Forward email","confidence_score":0.22560552}]}]},"sentiments":{"segments":[{"text":"Hello? Hey. I just had to ring you to see how you got on Oh my with god. the Did time change. I did I send you the calendar invite? Oh, sorry, Dan. I I'm not in Oh, I'm not did in I? my office. I you Yeah. may 02:00. you may well have done. Yeah. Okay. I At was 02:00. just just gonna double check. Yeah. I sent you a calendar invite, so he said two o'clock's fine. Okay. Where are we meeting? In our office, Okay. so Monique will be there. I've I've seen if Deb will come, but I don't know if it's appropriate because I just said Monique and I will be there and possibly you. It's probably all the kilos. There's four of us. I mean, I'm happy Yeah. for Deb to be there, but Nah. if I agree.","start_word":0,"end_word":143,"sentiment":"neutral","sentiment_score":-0.02987762540578842},{"text":"Deb's there, then it's probably not me.","start_word":144,"end_word":150,"sentiment":"negative","sentiment_score":-0.33502456545829773},{"text":"Nah. I think yeah.","start_word":151,"end_word":154,"sentiment":"neutral","sentiment_score":-0.21121899783611295},{"text":"So I think what I feel like where he's heading with this I'm gonna shut my door.","start_word":155,"end_word":171,"sentiment":"negative","sentiment_score":-0.539743185043335},{"text":"Is because he did say how many other residents are under Access Aged Care. And I said, look. We've got a fair few under Access Aged Care. And he said, has anyone ever questioned the billing? I said, yes. We have had questions about the billing, and I've escalated that to Access GP. But I think what he's gonna say is if you've had that many comp complaints about Access GP or concerns about billing, why have you not investigated yourself?","start_word":172,"end_word":252,"sentiment":"neutral","sentiment_score":-0.24747848510742188},{"text":"But Because that's there's nothing for us to investigate.","start_word":253,"end_word":261,"sentiment":"negative","sentiment_score":-0.3491312861442566},{"text":"They're exactly. an independent business, and they're functioning Yep. as we would see fit. We've had this Yep. conversation with you at at length, Kevin. Yeah.","start_word":262,"end_word":287,"sentiment":"neutral","sentiment_score":0.039456579834222794},{"text":"And so we're happy for you to go and investigate it, and we'll provide whatever information you Yep. need to do. Perfect.","start_word":288,"end_word":309,"sentiment":"positive","sentiment_score":0.5310014486312866},{"text":"Because I think that's where he's heading. That's the inkling Yep. I'm getting. So just heads up about that. But, yeah, I did Alright. chucked it in Copilot as well, and I was like, it says, yeah, that's the business of a GP, Mexican, and Medicare. Nothing to do Yep. with us. Yep. Yep. Okay. I he did ask why I didn't include the the details of the GP, and I said, no. I want to have a conversation with you face to face. So that's why I didn't include it. Yeah. And, really, he needs to contact Axxess to get that. Yeah. Yes. All good. I will be over there at two. Perfect. So I did we did get an email from AccessGP. So I'll just I'll forward Mhmm. that to you if you wanna have a quick read of it. They Is are Access GP the generic email address or something? no. No. It's Alana. So she's the the whatever you call it, nurse that's in Alright. charge of, Yeah. yep, Yeah. of WA. She they they are having conversations with him about billing, and she sent Okay. me what she sent him. But I don't know if we Okay. should mention that because I don't know if she's meant No. to be lia. I Yeah. I wouldn't only because it then may suggest that we have a different relationship, and I don't wanna do that. Yeah. Yeah. Yeah. Perfect. Okay. Okay. Alright. I'll have a squeeze, Thank you. and I'll see you at two. Okay. Bye. K. Bye.","start_word":310,"end_word":570,"sentiment":"neutral","sentiment_score":-0.01941052661544975}],"average":{"sentiment":"neutral","sentiment_score":-0.05447305579391862}}}}