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Khalil. And the registered phone number you have on your account, please? Uh-huh. Okay. Thank you. Just give me a minute. Let me just try to pull out your account here. Alright? Thank you so much for patiently waiting on the line. I wasn't able to pull out any account record from your phone. It might be. May I have it, please? Mhmm. Thank you. 0428674468. Okay. Perfect. And the name of your wife, please? Oh, okay. Got it. Umen Salma. Thank you. Yeah. It's under your wife's account. And may I have you her date of birth, please? Thank you so much. And your service is down? Oh, okay. You're trying to switch to a upgraded router. Okay. I got it. Let me just check if our tech is available. Just bear with me here. Okay? Until what time you are available? Because I'm showing on here that they are currently on a meeting. In that way, I could help them to call you back to help you configure your new router to get connected to your active services. You are you available after, like, around thirty minutes from this time? Alright. Alright. Sure. Because currently, they're on a meeting, but I've asked them what time they are available. They said they are trying to wrap up the meeting after thirty minutes from now. In that way, they will give you give you a call so they can help you real time to, configure and connect your new router. Okay? We will be calling you back to your number, right, not your wife's number. 0855 ending. Okay. That's perfect. Please keep your line open. One of our tech rep will give you a call to help you and walk you through to configure your new router. Okay? Actually, our live technical representative is available Monday to Friday until 6PM. However, if your available is after hours, like, after 6PM from the evening, you just need to text the WhatsApp number, and then there are some supports there. But it's through WhatsApp. But via phone call like this, the customer care number, toll free, it's available until 6PM. But I assure you, one of our tech rep will give you a call after thirty minutes. Okay? Alright, sir. Sure. Thank you so much. Talk soon, and have a good one. Mhmm. 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Good afternoon. This is Harry Tel account. How may I help you today? Oh, sure.\n\nWhat is your full name? And do you already have an account with us? Okay. And how does your first name spelled out? Khalil.\n\nAnd the registered phone number you have on your account, please? Uh-huh. Okay. Thank you. Just give me a minute.\n\nLet me just try to pull out your account here. Alright? Thank you so much for patiently waiting on the line. I wasn't able to pull out any account record from your phone. It might be.\n\nMay I have it, please? Mhmm. Thank you. 0428674468. Okay.\n\nPerfect. And the name of your wife, please? Oh, okay. Got it. Umen Salma.\n\nThank you. Yeah. It's under your wife's account. And may I have you her date of birth, please? Thank you so much.\n\nAnd your service is down? Oh, okay. You're trying to switch to a upgraded router. Okay. I got it.\n\nLet me just check if our tech is available. Just bear with me here. Okay? Until what time you are available? Because I'm showing on here that they are currently on a meeting.\n\nIn that way, I could help them to call you back to help you configure your new router to get connected to your active services. You are you available after, like, around thirty minutes from this time? Alright. Alright. Sure.\n\nBecause currently, they're on a meeting, but I've asked them what time they are available. They said they are trying to wrap up the meeting after thirty minutes from now. In that way, they will give you give you a call so they can help you real time to, configure and connect your new router. Okay? We will be calling you back to your number, right, not your wife's number.\n\n0855 ending. Okay. That's perfect. Please keep your line open. One of our tech rep will give you a call to help you and walk you through to configure your new router.\n\nOkay? Actually, our live technical representative is available Monday to Friday until 6PM. However, if your available is after hours, like, after 6PM from the evening, you just need to text the WhatsApp number, and then there are some supports there. But it's through WhatsApp. But via phone call like this, the customer care number, toll free, it's available until 6PM.\n\nBut I assure you, one of our tech rep will give you a call after thirty minutes. Okay? Alright, sir. Sure. Thank you so much.\n\nTalk soon, and have a good one. Mhmm. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.48,"end":0.71999997,"sentiment":"neutral","sentiment_score":0.2825188934803009},{"text":"Good afternoon.","start":0.71999997,"end":1.4399999,"sentiment":"positive","sentiment_score":0.4411112815141678},{"text":"This is Harry Tel account.","start":1.4399999,"end":2.6399999,"sentiment":"positive","sentiment_score":0.39616934061050413},{"text":"How may I help you today?","start":2.6399999,"end":3.9399998,"sentiment":"positive","sentiment_score":0.39521921674410504},{"text":"Oh, sure.","start":15.055,"end":15.695,"sentiment":"neutral","sentiment_score":0.0022618407383561134}],"sentiment":"positive","sentiment_score":0.3450891963439062,"num_words":16,"start":0.48,"end":15.695},{"sentences":[{"text":"What is your full name?","start":15.695,"end":17.075,"sentiment":"neutral","sentiment_score":0.00765757840126753},{"text":"And do you already have an account with 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Right now, I changed my modem. Just I wanted the net Internet is not coming. Can can you help me out? Can you look at shake?\n\nYes. You can say Khaleel. K h a l e e l. 0409 390855. Can you can you check with my wife's mobile number?\n\n0428674468. Yes. Umme Salma, u m m e. Umme. Yeah.\n\n05/10/1987. No. Actually, last time when I called customer care, they said that my router supports only 100 Mbps. So I changed my router now to another router. Yeah.\n\nJust I wanted to configure it. Yes. Yeah. I'm available. Yeah.\n\nYeah, ma'am. Yeah. I'm available. You can call me back. Yeah.\n\nYeah. Right. Is is the customer care 247 or it will close by by Okay. Sure. Sure.\n\nNo problem. I'll wait. Sorry. You too. 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Okay.","start":296.96002,"end":324.91998,"sentiment":"neutral","sentiment_score":0.007717855955259158},{"text":"Sure.","start":336.235,"end":336.47498,"sentiment":"neutral","sentiment_score":0.049773864448070526},{"text":"Sure.","start":336.47498,"end":336.715,"sentiment":"neutral","sentiment_score":0.07147079706192017}],"sentiment":"neutral","sentiment_score":0.021435550550984984,"num_words":17,"start":287.435,"end":336.715},{"sentences":[{"text":"No problem.","start":336.715,"end":337.35294,"sentiment":"neutral","sentiment_score":0.12778770923614502},{"text":"I'll wait.","start":337.35294,"end":338.01294,"sentiment":"neutral","sentiment_score":0.05765585973858833},{"text":"Sorry.","start":341.91293,"end":342.31293,"sentiment":"neutral","sentiment_score":0.055216576904058456},{"text":"You 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Good afternoon. This is Harry Tel account. How may I help you today?\n\nChannel 1: Yeah. Right now, I changed my modem. Just I wanted the net Internet is not coming. Can can you help me out?\n\nChannel 0: Oh, sure. What is your full name?\n\nChannel 1: Can you look at shake?\n\nChannel 0: And do you already have an account with us?\n\nChannel 1: Yes.\n\nChannel 0: Okay. And how does your first name spelled out?\n\nChannel 1: You can say Khaleel.\n\nChannel 0: Khalil.\n\nChannel 1: K h a l e e l.\n\nChannel 0: And the registered phone number you have on your account, please?\n\nChannel 1: 0409\n\nChannel 0: Uh-huh.\n\nChannel 1: 390855.\n\nChannel 0: Okay. Thank you. Just give me a minute. Let me just try to pull out your account here. Alright?\n\nThank you so much for patiently waiting on the line. I wasn't able to pull out any account record from your\n\nChannel 1: Can you can you check\n\nChannel 0: phone.\n\nChannel 1: with my wife's mobile number?\n\nChannel 0: It might be. May I have it, please?\n\nChannel 1: 0428674468.\n\nChannel 0: Mhmm. Thank you. 0428674468.\n\nChannel 1: Yes.\n\nChannel 0: Okay. Perfect. And the name of your wife, please?\n\nChannel 1: Umme Salma, u m m e. Umme.\n\nChannel 0: Oh, okay. Got it. Umen Salma. Thank\n\nChannel 1: Yeah.\n\nChannel 0: you. Yeah. It's under your wife's account. And may I have you her date of birth, please?\n\nChannel 1: 05/10/1987.\n\nChannel 0: Thank you so much. And your service is down?\n\nChannel 1: No. Actually, last time when I called customer care, they said that my router supports only 100 Mbps. So I changed my router now to another router. Yeah. Just I wanted to configure it.\n\nChannel 0: Oh, okay. You're trying to switch to a upgraded router.\n\nChannel 1: Yes.\n\nChannel 0: Okay. I got it. Let me just check if our tech is available. Just bear with me here. Okay?\n\nUntil what time you are available? Because I'm showing on here that they are currently on a meeting. In that way, I could help them to call you back to help you configure your new router to get connected to your active services.\n\nChannel 1: Yeah. I'm available.\n\nChannel 0: You are you available after, like, around thirty minutes\n\nChannel 1: Yeah.\n\nChannel 0: from\n\nChannel 1: Yeah,\n\nChannel 0: this\n\nChannel 1: ma'am.\n\nChannel 0: time?\n\nChannel 1: Yeah. I'm available. You can call me back.\n\nChannel 0: Alright. Alright. Sure. Because currently, they're on a meeting, but I've asked them what time they are available. They said they are trying to wrap up the meeting after thirty minutes from now.\n\nIn that\n\nChannel 1: Yeah.\n\nChannel 0: way, they will give you give you a call so they can help you real time to, configure and connect your new router. Okay? We will be calling you back to your number, right, not your wife's number. 0855 ending.\n\nChannel 1: Yeah. Right.\n\nChannel 0: Okay. That's perfect. Please keep your line open. One of our tech rep will give you a call to help you and walk you through to configure your new router. Okay?\n\nChannel 1: Is is the customer care 247 or it will close by by\n\nChannel 0: Actually, our live technical representative is available Monday to Friday until 6PM. However, if your available is after hours, like, after 6PM from the evening, you just need to text the WhatsApp number, and then there are some supports there. But it's through WhatsApp. But via\n\nChannel 1: Okay.\n\nChannel 0: phone call like this, the customer care number, toll free, it's available until 6PM. But I assure you, one of our tech rep will give you a call after thirty minutes. Okay?\n\nChannel 1: Sure. Sure. No problem. I'll wait.\n\nChannel 0: Alright, sir. Sure. Thank you so much. Talk soon, and have a good one.\n\nChannel 1: Sorry. You too. Bye.\n\nChannel 0: Mhmm. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.48,"end":0.71999997,"sentiment":"neutral","sentiment_score":0.2825188934803009},{"text":"Good afternoon.","start":0.71999997,"end":1.4399999,"sentiment":"positive","sentiment_score":0.4411112815141678},{"text":"This is Harry Tel account.","start":1.4399999,"end":2.6399999,"sentiment":"positive","sentiment_score":0.39616934061050413},{"text":"How may I help you today?","start":2.6399999,"end":3.9399998,"sentiment":"positive","sentiment_score":0.39521921674410504}],"sentiment":"positive","sentiment_score":0.3940645328589848,"channel":0,"num_words":14,"start":0.48,"end":3.9399998},{"sentences":[{"text":"Yeah.","start":4.96,"end":5.3599997,"sentiment":"neutral","sentiment_score":-0.010700954124331474},{"text":"Right now, I changed my modem.","start":5.3599997,"end":8.4,"sentiment":"neutral","sentiment_score":-0.13722224036852518},{"text":"Just I wanted the net Internet is not 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already have an account with us?","start":23.055,"end":25.555,"sentiment":"neutral","sentiment_score":0.00466992271443208}],"sentiment":"neutral","sentiment_score":0.00466992271443208,"channel":0,"num_words":9,"start":23.055,"end":25.555},{"sentences":[{"text":"Yes.","start":25.895,"end":26.25,"sentiment":"neutral","sentiment_score":0.01601524092257023}],"sentiment":"neutral","sentiment_score":0.01601524092257023,"channel":1,"num_words":1,"start":25.895,"end":26.25},{"sentences":[{"text":"Okay.","start":27.055,"end":27.555,"sentiment":"neutral","sentiment_score":0.01618221215903759},{"text":"And how does your first name spelled out?","start":28.71,"end":31.69,"sentiment":"neutral","sentiment_score":0.01223461632616818}],"sentiment":"neutral","sentiment_score":0.012673238085375892,"channel":0,"num_words":9,"start":27.055,"end":31.69},{"sentences":[{"text":"You can say Khaleel.","start":32.89,"end":34.19,"sentiment":"neutral","sentiment_score":0.003436642000451684}],"sentiment":"neutral","sentiment_score":0.003436642000451684,"channel":1,"num_words":4,"start":32.89,"end":34.19},{"sentences":[{"text":"Khalil.","start":35.51,"end":36.01,"sentiment":"neutral","sentiment_score":0.0078261224552989}],"sentiment":"neutral","sentiment_score":0.0078261224552989,"channel":0,"num_words":1,"start":35.51,"end":36.01},{"sentences":[{"text":"K h a l e e l.","start":36.489998,"end":38.265,"sentiment":"neutral","sentiment_score":0.009478262093450342}],"sentiment":"neutral","sentiment_score":0.009478262093450342,"channel":1,"num_words":7,"start":36.489998,"end":38.265},{"sentences":[{"text":"And the registered phone number you have on your account, please?","start":41.025,"end":44.485,"sentiment":"neutral","sentiment_score":0.012704225934364578}],"sentiment":"neutral","sentiment_score":0.012704225934364578,"channel":0,"num_words":11,"start":41.025,"end":44.485},{"sentences":[{"text":"0409","start":45.385,"end":46.925,"sentiment":"neutral","sentiment_score":0.004388965666294098}],"sentiment":"neutral","sentiment_score":0.004388965666294098,"channel":1,"num_words":1,"start":45.385,"end":46.925},{"sentences":[{"text":"Uh-huh.","start":47.505,"end":48.005,"sentiment":"neutral","sentiment_score":0.004261940717697144}],"sentiment":"neutral","sentiment_score":0.004261940717697144,"channel":0,"num_words":1,"start":47.505,"end":48.005},{"sentences":[{"text":"390855.","start":48.504997,"end":52.71,"sentiment":"neutral","sentiment_score":0.008803695440292358}],"sentiment":"neutral","sentiment_score":0.008803695440292358,"channel":1,"num_words":1,"start":48.504997,"end":52.71},{"sentences":[{"text":"Okay.","start":53.43,"end":53.829998,"sentiment":"neutral","sentiment_score":0.10629885643720628},{"text":"Thank you.","start":53.829998,"end":54.39,"sentiment":"positive","sentiment_score":0.377441942691803},{"text":"Just give me a minute.","start":54.39,"end":55.35,"sentiment":"neutral","sentiment_score":0.26786397099494935},{"text":"Let me just try to pull out your account here.","start":55.35,"end":57.67,"sentiment":"neutral","sentiment_score":0.14207124933600426},{"text":"Alright?","start":57.67,"end":58.17,"sentiment":"neutral","sentiment_score":0.14652591943740845}],"sentiment":"neutral","sentiment_score":0.1983021583996321,"channel":0,"num_words":19,"start":53.43,"end":58.17},{"sentences":[{"text":"Thank you so much for patiently waiting on the line.","start":153.125,"end":155.605,"sentiment":"positive","sentiment_score":0.5199920624494553},{"text":"I wasn't able to pull out any account record from your","start":155.605,"end":159.545,"sentiment":"neutral","sentiment_score":0.12135616418990222}],"sentiment":"neutral","sentiment_score":0.311182782408737,"channel":0,"num_words":21,"start":153.125,"end":159.545},{"sentences":[{"text":"Can you can you check","start":159.63,"end":160.75,"sentiment":"neutral","sentiment_score":0.04311365783214569}],"sentiment":"neutral","sentiment_score":0.04311365783214569,"channel":1,"num_words":5,"start":159.63,"end":160.75},{"sentences":[{"text":"phone.","start":160.72499,"end":161.22499,"sentiment":"neutral","sentiment_score":0.0316469669342041}],"sentiment":"neutral","sentiment_score":0.0316469669342041,"channel":0,"num_words":1,"start":160.72499,"end":161.22499},{"sentences":[{"text":"with my wife's mobile number?","start":160.75,"end":162.29001,"sentiment":"neutral","sentiment_score":0.0235068678855896}],"sentiment":"neutral","sentiment_score":0.0235068678855896,"channel":1,"num_words":5,"start":160.75,"end":162.29001},{"sentences":[{"text":"It might be.","start":162.805,"end":163.605,"sentiment":"neutral","sentiment_score":0.01032847228149573},{"text":"May I have it, please?","start":163.605,"end":164.665,"sentiment":"neutral","sentiment_score":0.027736102417111396}],"sentiment":"neutral","sentiment_score":0.021208241116255522,"channel":0,"num_words":8,"start":162.805,"end":164.665},{"sentences":[{"text":"0428674468.","start":165.30501,"end":170.525,"sentiment":"neutral","sentiment_score":0.012314705178141594}],"sentiment":"neutral","sentiment_score":0.012314705178141594,"channel":1,"num_words":1,"start":165.30501,"end":170.525},{"sentences":[{"text":"Mhmm.","start":171.2,"end":171.7,"sentiment":"neutral","sentiment_score":0.03642107546329498},{"text":"Thank you.","start":171.92,"end":172.74,"sentiment":"neutral","sentiment_score":0.14212939888238907},{"text":"0428674468.","start":172.8,"end":176.26001,"sentiment":"neutral","sentiment_score":0.05452786013484001}],"sentiment":"neutral","sentiment_score":0.09380193334072828,"channel":0,"num_words":4,"start":171.2,"end":176.26001},{"sentences":[{"text":"Yes.","start":176.345,"end":176.7,"sentiment":"neutral","sentiment_score":0.06287989020347595}],"sentiment":"neutral","sentiment_score":0.06287989020347595,"channel":1,"num_words":1,"start":176.345,"end":176.7},{"sentences":[{"text":"Okay.","start":177.36,"end":177.76001,"sentiment":"neutral","sentiment_score":0.15312737226486206},{"text":"Perfect.","start":177.76001,"end":178.26001,"sentiment":"neutral","sentiment_score":0.2372107207775116},{"text":"And the name of your wife, please?","start":179.68001,"end":182.58,"sentiment":"neutral","sentiment_score":0.09250231619392123}],"sentiment":"neutral","sentiment_score":0.1153171451555358,"channel":0,"num_words":9,"start":177.36,"end":182.58},{"sentences":[{"text":"Umme Salma, u m m e.","start":183.34,"end":185.44,"sentiment":"neutral","sentiment_score":0.03510133052865664},{"text":"Umme.","start":185.9,"end":186.4,"sentiment":"neutral","sentiment_score":0.02413198724389076}],"sentiment":"neutral","sentiment_score":0.033534281487975805,"channel":1,"num_words":7,"start":183.34,"end":186.4},{"sentences":[{"text":"Oh, okay.","start":186.135,"end":187.03499,"sentiment":"neutral","sentiment_score":0.06267246976494789},{"text":"Got it.","start":187.25499,"end":187.915,"sentiment":"neutral","sentiment_score":0.07440200075507164},{"text":"Umen Salma.","start":187.97499,"end":189.03499,"sentiment":"neutral","sentiment_score":0.05966470018029213},{"text":"Thank","start":189.33499,"end":189.575,"sentiment":"neutral","sentiment_score":0.14252585172653198}],"sentiment":"neutral","sentiment_score":0.07657202758959361,"channel":0,"num_words":7,"start":186.135,"end":189.575},{"sentences":[{"text":"Yeah.","start":189.5,"end":189.765,"sentiment":"neutral","sentiment_score":0.141669362783432}],"sentiment":"neutral","sentiment_score":0.141669362783432,"channel":1,"num_words":1,"start":189.5,"end":189.765},{"sentences":[{"text":"you.","start":189.575,"end":189.89499,"sentiment":"neutral","sentiment_score":0.10651158541440964},{"text":"Yeah.","start":189.89499,"end":190.39499,"sentiment":"neutral","sentiment_score":0.053912147879600525},{"text":"It's under your wife's account.","start":190.61499,"end":193.655,"sentiment":"neutral","sentiment_score":0.040768787264823914},{"text":"And may I have you her date of birth, please?","start":193.655,"end":196.17,"sentiment":"neutral","sentiment_score":0.030715811438858508}],"sentiment":"neutral","sentiment_score":0.03949563435333617,"channel":0,"num_words":17,"start":189.575,"end":196.17},{"sentences":[{"text":"05/10/1987.","start":198.245,"end":200.105,"sentiment":"neutral","sentiment_score":0.007381167262792587}],"sentiment":"neutral","sentiment_score":0.007381167262792587,"channel":1,"num_words":1,"start":198.245,"end":200.105},{"sentences":[{"text":"Thank you so much.","start":200.81,"end":202.03,"sentiment":"neutral","sentiment_score":0.2062166966497898},{"text":"And your service is down?","start":202.09,"end":204.34999,"sentiment":"neutral","sentiment_score":-0.09122228547930718}],"sentiment":"neutral","sentiment_score":0.040972817689180374,"channel":0,"num_words":9,"start":200.81,"end":204.34999},{"sentences":[{"text":"No.","start":205.38,"end":205.78,"sentiment":"neutral","sentiment_score":-0.3028492331504822},{"text":"Actually, last time when I called customer care, they said that my router supports only 100 Mbps.","start":205.78,"end":211.8,"sentiment":"neutral","sentiment_score":-0.24554907399065354},{"text":"So I changed my router now to another router.","start":212.5,"end":217.95999,"sentiment":"neutral","sentiment_score":-0.16259024871720207},{"text":"Yeah.","start":219.85501,"end":220.095,"sentiment":"neutral","sentiment_score":-0.06276201456785202},{"text":"Just I wanted to configure it.","start":220.095,"end":222.115,"sentiment":"neutral","sentiment_score":-0.0570374671369791}],"sentiment":"neutral","sentiment_score":-0.1866318396128276,"channel":1,"num_words":34,"start":205.38,"end":222.115},{"sentences":[{"text":"Oh, okay.","start":222.57,"end":223.37,"sentiment":"neutral","sentiment_score":-0.030105489306151867},{"text":"You're trying to switch to a upgraded 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router.","start":272.975,"end":280.31,"sentiment":"neutral","sentiment_score":0.0803122847624447},{"text":"Okay?","start":280.31,"end":280.81,"sentiment":"neutral","sentiment_score":0.024128105491399765},{"text":"We will be calling you back to your number, right, not your wife's number.","start":281.03,"end":285.11002,"sentiment":"neutral","sentiment_score":-0.00266161620883005},{"text":"0855 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walk you through to configure your new router.","start":291.08502,"end":296.605,"sentiment":"neutral","sentiment_score":0.18937257406386462},{"text":"Okay?","start":296.605,"end":297.105,"sentiment":"neutral","sentiment_score":0.046068839728832245}],"sentiment":"neutral","sentiment_score":0.22991089498804462,"channel":0,"num_words":31,"start":288.52502,"end":297.105},{"sentences":[{"text":"Is is the customer care 247 or it will close by by","start":296.96002,"end":301.605,"sentiment":"neutral","sentiment_score":0.007145444358078142}],"sentiment":"neutral","sentiment_score":0.007145444358078142,"channel":1,"num_words":12,"start":296.96002,"end":301.605},{"sentences":[{"text":"Actually, our live technical representative is available Monday to Friday until 6PM.","start":301.32,"end":310.13998,"sentiment":"neutral","sentiment_score":0.014162110785643259},{"text":"However, if your available is after hours, like, after 6PM from the evening, you just need to text the WhatsApp number, and then there are some supports there.","start":310.52,"end":322.27502,"sentiment":"neutral","sentiment_score":0.0054049185876335415},{"text":"But it's through WhatsApp.","start":322.27502,"end":323.575,"sentiment":"neutral","sentiment_score":-0.008885003859177232},{"text":"But via","start":323.875,"end":324.515,"sentiment":"neutral","sentiment_score":0.001545565202832222}],"sentiment":"neutral","sentiment_score":0.006279003583704648,"channel":0,"num_words":46,"start":301.32,"end":324.515},{"sentences":[{"text":"Okay.","start":324.41998,"end":324.91998,"sentiment":"neutral","sentiment_score":0.01458679512143135}],"sentiment":"neutral","sentiment_score":0.01458679512143135,"channel":1,"num_words":1,"start":324.41998,"end":324.91998},{"sentences":[{"text":"phone call like this, the customer care number, toll free, it's available until 6PM.","start":324.515,"end":330.61502,"sentiment":"neutral","sentiment_score":0.02118214126676321},{"text":"But I assure you, one of our tech rep will give you a call after thirty minutes.","start":330.755,"end":335.98,"sentiment":"neutral","sentiment_score":0.04718427502495401},{"text":"Okay?","start":335.98,"end":336.48,"sentiment":"neutral","sentiment_score":0.023170944303274155}],"sentiment":"neutral","sentiment_score":0.03505792492069304,"channel":0,"num_words":32,"start":324.515,"end":336.48},{"sentences":[{"text":"Sure.","start":336.235,"end":336.47498,"sentiment":"neutral","sentiment_score":0.049773864448070526},{"text":"Sure.","start":336.47498,"end":336.715,"sentiment":"neutral","sentiment_score":0.07147079706192017},{"text":"No problem.","start":336.715,"end":337.35294,"sentiment":"neutral","sentiment_score":0.12778770923614502},{"text":"I'll wait.","start":337.35294,"end":338.01294,"sentiment":"neutral","sentiment_score":0.05765585973858833}],"sentiment":"neutral","sentiment_score":0.08202196657657623,"channel":1,"num_words":6,"start":336.235,"end":338.01294},{"sentences":[{"text":"Alright, 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too.","start":342.31293,"end":342.79294,"sentiment":"neutral","sentiment_score":0.049516404047608376},{"text":"Bye.","start":342.79294,"end":343.29294,"sentiment":"neutral","sentiment_score":0.015013260766863825}],"sentiment":"neutral","sentiment_score":0.04231566144153476,"channel":1,"num_words":4,"start":341.91293,"end":343.29294},{"sentences":[{"text":"Mhmm.","start":343.34,"end":343.58002,"sentiment":"neutral","sentiment_score":0.0004189784231130034},{"text":"Bye bye.","start":343.58002,"end":344.24002,"sentiment":"neutral","sentiment_score":0.029070548713207245}],"sentiment":"neutral","sentiment_score":0.01952002528317583,"channel":0,"num_words":3,"start":343.34,"end":344.24002}]},"summary":{"result":"success","short":"The customer called customer care because their modem is not working. The representative asked for the customer's name, phone number, and the name of their wife's account. The representative checked the account and found out that the customer's router is not working, but they were able to configure it and offer to call the customer back for further assistance."},"intents":{"segments":[{"text":"Right now, I changed my modem. Just I wanted the net Internet is not coming. Can can you help me out?","start_word":15,"end_word":35,"intents":[{"intent":"Troubleshoot net internet issue","confidence_score":0.022173863}]},{"text":"And do you already have an account with us? Yes. Okay.","start_word":48,"end_word":58,"intents":[{"intent":"Confirm account","confidence_score":0.008281815},{"intent":"Request account information","confidence_score":0.0036518222}]},{"text":"And the registered phone number you have on your account, please? 0409 Uh-huh. 390855. Okay. Thank you. Just give me a minute. Let me just try to pull out your account here. Alright? Thank you so much for patiently waiting on the line. I wasn't able to pull out any account record from your Can you can you check phone. with my wife's mobile number? It might be.","start_word":79,"end_word":146,"intents":[{"intent":"Check phone number","confidence_score":0.056187827},{"intent":"Check phone number","confidence_score":0.061512064}]},{"text":"And the name of your wife, please?","start_word":160,"end_word":166,"intents":[{"intent":"Provide a name","confidence_score":0.00057148346}]},{"text":"Just I wanted to configure it. Oh, okay.","start_word":237,"end_word":244,"intents":[{"intent":"Configure router","confidence_score":0.011752672}]},{"text":"Because I'm showing on here that they are currently on a meeting. In that way, I could help them to call you back to help you configure your new router to get connected to your active services. Yeah.","start_word":279,"end_word":316,"intents":[{"intent":"Assist router configuration","confidence_score":0.0035454822}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.2825188934803009},{"text":"Good afternoon. This is Harry Tel account. How may I help you today?","start_word":1,"end_word":13,"sentiment":"positive","sentiment_score":0.3955572247505188},{"text":"Yeah. Right now, I changed my modem. Just I wanted the net Internet is not coming. Can can you help me out? Oh, sure. What is your full name? Can you look at shake? And do you already have an account with us? Yes. Okay. And how does your first name spelled out? You can say Khaleel. Khalil. K h a l e e l. And the registered phone number you have on your account, please? 0409 Uh-huh. 390855. Okay.","start_word":14,"end_word":93,"sentiment":"neutral","sentiment_score":-0.0232226699590683},{"text":"Thank you.","start_word":94,"end_word":95,"sentiment":"positive","sentiment_score":0.3764529824256897},{"text":"Just give me a minute. Let me just try to pull out your account here. Alright?","start_word":96,"end_word":111,"sentiment":"neutral","sentiment_score":0.1858934760093689},{"text":"Thank you so much for patiently waiting on the line.","start_word":112,"end_word":121,"sentiment":"positive","sentiment_score":0.524462103843689},{"text":"I wasn't able to pull out any account record from your Can you can you check phone. with my wife's mobile number? It might be. May I have it, please? 0428674468. Mhmm. Thank you. 0428674468. Yes. Okay. Perfect. And the name of your wife, please? Umme Salma, u m m e. Umme. Oh, okay. Got it. Umen Salma. Thank Yeah. you. Yeah. It's under your wife's account. And may I have you her date of birth, please? 05/10/1987. Thank you so much. And your service is down? No. Actually, last time when I called customer care, they said that my router supports only 100 Mbps. So I changed my router now to another router. Yeah. Just I wanted to configure it. Oh, okay. You're trying to switch to a upgraded router. Yes. Okay. I got it. Let me just check if our tech is available. Just bear with me here. Okay? Until what time you are available? Because I'm showing on here that they are currently on a meeting. In that way, I could help them to call you back to help you configure your new router to get connected to your active services. Yeah. I'm available. You are you available after, like, around thirty minutes Yeah. from Yeah, this ma'am. time? Yeah. I'm available. You can call me back. Alright. Alright. Sure. Because currently, they're on a meeting, but I've asked them what time they are available. They said they are trying to wrap up the meeting after thirty minutes from now. In that Yeah. way, they will give you give you a call so they can help you real time to, configure and connect your new router. Okay? We will be calling you back to your number, right, not your wife's number. 0855 ending. Yeah. Right. Okay.","start_word":122,"end_word":420,"sentiment":"neutral","sentiment_score":0.010889641842477796},{"text":"That's perfect.","start_word":421,"end_word":422,"sentiment":"positive","sentiment_score":0.5302661061286926},{"text":"Please keep your line open. One of our tech rep will give you a call to help you and walk you through to configure your new router. Okay? Is is the customer care 247 or it will close by by Actually, our live technical representative is available Monday to Friday until 6PM. However, if your available is after hours, like, after 6PM from the evening, you just need to text the WhatsApp number, and then there are some supports there. But it's through WhatsApp. But via Okay. phone call like this, the customer care number, toll free, it's available until 6PM. But I assure you, one of our tech rep will give you a call after thirty minutes. Okay? Sure. Sure. No problem. I'll wait. Alright, sir.","start_word":423,"end_word":549,"sentiment":"neutral","sentiment_score":0.06202901527285576},{"text":"Sure. Thank you so much. Talk soon, and have a good one.","start_word":550,"end_word":561,"sentiment":"positive","sentiment_score":0.5174791216850281},{"text":"Sorry. You too. Bye. Mhmm. Bye bye.","start_word":562,"end_word":568,"sentiment":"neutral","sentiment_score":0.053987323705639155}],"average":{"sentiment":"neutral","sentiment_score":0.05205016165068655}}}}