{"metadata":{"transaction_key":"deprecated","request_id":"01a01888-e178-7393-9e53-c04062b93ab9","sha256":"0daca90fdfd8c66c384f4643eecb87dd2758a0dc5e5bfaf10f7ab114bdd6770e","created":"2026-08-19T05:40:20.517Z","duration":42.407936,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":131,"output_tokens":59},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":145,"output_tokens":145},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":145,"output_tokens":8}},"results":{"channels":[{"alternatives":[{"transcript":"Yeah. Good afternoon. Tim, it's Ronald from Cloud Solution IT. How are you doing today? Alright. Okay. It's wonderful. Tim, I hope you still remember the company because the last time that we touch base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Alright. Okay. No no worries. Thank you.","confidence":0.9992611,"words":[{"word":"yeah","start":3.36,"end":3.6,"confidence":0.82645786,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.15373602509498596},{"word":"good","start":3.6,"end":3.84,"confidence":0.99865615,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.4695015847682953},{"word":"afternoon","start":3.84,"end":4.34,"confidence":0.98495454,"punctuated_word":"afternoon.","sentiment":"positive","sentiment_score":0.34612002968788147},{"word":"tim","start":4.88,"end":5.12,"confidence":0.95179415,"punctuated_word":"Tim,","sentiment":"positive","sentiment_score":0.3383902907371521},{"word":"it's","start":5.12,"end":5.62,"confidence":0.99834144,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.3181038498878479},{"word":"ronald","start":5.92,"end":6.42,"confidence":0.9723034,"punctuated_word":"Ronald","sentiment":"neutral","sentiment_score":0.25657036900520325},{"word":"from","start":6.72,"end":7.22,"confidence":0.999387,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.25285565853118896},{"word":"cloud","start":7.2799997,"end":7.68,"confidence":0.70396644,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.25038474798202515},{"word":"solution","start":7.68,"end":8.18,"confidence":0.95147747,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.22529369592666623},{"word":"it","start":8.24,"end":8.74,"confidence":0.9948708,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.2303706705570221},{"word":"how","start":9.5199995,"end":9.599999,"confidence":0.99237704,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.3014758825302124},{"word":"are","start":9.599999,"end":9.76,"confidence":0.9995803,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.2385572195053101},{"word":"you","start":9.76,"end":9.92,"confidence":0.99900985,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.26338160037994385},{"word":"doing","start":9.92,"end":10.16,"confidence":0.99991846,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":0.20135442912578583},{"word":"today","start":10.16,"end":10.66,"confidence":0.99971855,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.1759660840034485},{"word":"alright","start":12.88,"end":13.28,"confidence":0.9713044,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.2529938220977783},{"word":"okay","start":13.28,"end":13.5199995,"confidence":0.99352896,"punctuated_word":"Okay.","sentiment":"positive","sentiment_score":0.4790481925010681},{"word":"it's","start":13.5199995,"end":13.759999,"confidence":0.88414896,"punctuated_word":"It's","sentiment":"positive","sentiment_score":0.778092622756958},{"word":"wonderful","start":13.759999,"end":14.259999,"confidence":0.9997658,"punctuated_word":"wonderful.","sentiment":"positive","sentiment_score":0.680952787399292},{"word":"tim","start":15.014999,"end":15.415,"confidence":0.9705168,"punctuated_word":"Tim,","sentiment":"neutral","sentiment_score":0.16700902581214905},{"word":"i","start":15.415,"end":15.655,"confidence":0.99949586,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.12446698546409608},{"word":"hope","start":15.655,"end":16.055,"confidence":0.99970454,"punctuated_word":"hope","sentiment":"neutral","sentiment_score":0.1064598336815834},{"word":"you","start":16.055,"end":16.295,"confidence":0.99986374,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.10138191282749176},{"word":"still","start":16.295,"end":16.695,"confidence":0.9990927,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.07152292132377625},{"word":"remember","start":16.695,"end":17.175,"confidence":0.99957937,"punctuated_word":"remember","sentiment":"neutral","sentiment_score":0.061534732580184937},{"word":"the","start":17.175,"end":17.335,"confidence":0.9998616,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06300193071365356},{"word":"company","start":17.335,"end":17.735,"confidence":0.9999677,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.10094238817691804},{"word":"because","start":17.735,"end":18.135,"confidence":0.55330974,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.06887877732515335},{"word":"the","start":18.135,"end":18.215,"confidence":0.9992611,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0558771938085556},{"word":"last","start":18.215,"end":18.535,"confidence":0.99998283,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.03768400847911835},{"word":"time","start":18.535,"end":18.775,"confidence":0.99984837,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.06413257122039795},{"word":"that","start":18.775,"end":18.935,"confidence":0.999723,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.0751844048500061},{"word":"we","start":18.935,"end":19.335,"confidence":0.99991727,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.06280279904603958},{"word":"touch","start":19.335,"end":19.654999,"confidence":0.59834623,"punctuated_word":"touch","sentiment":"neutral","sentiment_score":0.09964843839406969},{"word":"base","start":19.654999,"end":19.975,"confidence":0.99975497,"punctuated_word":"base","sentiment":"neutral","sentiment_score":0.0866779088973999},{"word":"with","start":19.975,"end":20.135,"confidence":0.9997423,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.0951063260436058},{"word":"you","start":20.135,"end":20.635,"confidence":0.9912082,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.10619352757930756},{"word":"it","start":21.015,"end":21.255,"confidence":0.9996376,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.057162024080753326},{"word":"was","start":21.255,"end":21.654999,"confidence":0.99998486,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.037188366055488586},{"word":"october","start":21.654999,"end":22.135,"confidence":0.9996117,"punctuated_word":"October","sentiment":"neutral","sentiment_score":0.0479629784822464},{"word":"of","start":22.135,"end":22.295,"confidence":0.9781461,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.06247840076684952},{"word":"last","start":22.295,"end":22.615,"confidence":0.99989796,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.050558023154735565},{"word":"year","start":22.615,"end":23.115,"confidence":0.9605882,"punctuated_word":"year.","sentiment":"neutral","sentiment_score":0.07720702141523361},{"word":"and","start":23.575,"end":23.974998,"confidence":0.99931395,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.04667571187019348},{"word":"during","start":23.974998,"end":24.295,"confidence":0.9984862,"punctuated_word":"during","sentiment":"neutral","sentiment_score":0.028061702847480777},{"word":"that","start":24.295,"end":24.535,"confidence":0.99986875,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.037012338638305664},{"word":"time","start":24.535,"end":24.935,"confidence":0.99712765,"punctuated_word":"time,","sentiment":"neutral","sentiment_score":0.02858961932361126},{"word":"i","start":24.935,"end":25.095,"confidence":0.9995932,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.02867765910923481},{"word":"was","start":25.095,"end":25.494999,"confidence":0.99998474,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.029613211750984192},{"word":"trying","start":25.494999,"end":25.895,"confidence":0.999835,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":0.03348357602953911},{"word":"to","start":25.895,"end":26.055,"confidence":0.99956304,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.04892898350954056},{"word":"arrange","start":26.055,"end":26.455,"confidence":0.99992394,"punctuated_word":"arrange","sentiment":"neutral","sentiment_score":0.05269420146942139},{"word":"a","start":26.455,"end":26.615,"confidence":0.99980134,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.05817968398332596},{"word":"meeting","start":26.615,"end":27.015,"confidence":0.99998176,"punctuated_word":"meeting","sentiment":"neutral","sentiment_score":0.04627689719200134},{"word":"with","start":27.015,"end":27.175,"confidence":0.9999256,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.05041739344596863},{"word":"you","start":27.175,"end":27.654999,"confidence":0.9999615,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08362499624490738},{"word":"together","start":27.654999,"end":28.134998,"confidence":0.92092955,"punctuated_word":"together","sentiment":"neutral","sentiment_score":0.06012093648314476},{"word":"with","start":28.134998,"end":28.375,"confidence":0.99975103,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.07361014187335968},{"word":"my","start":28.375,"end":28.615,"confidence":0.99977905,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.0897020474076271},{"word":"cto","start":28.615,"end":29.115,"confidence":0.99177766,"punctuated_word":"CTO,","sentiment":"neutral","sentiment_score":0.07994021475315094},{"word":"mister","start":29.255,"end":29.654999,"confidence":0.9955257,"punctuated_word":"mister","sentiment":"neutral","sentiment_score":0.07777726650238037},{"word":"baljit","start":29.654999,"end":30.154999,"confidence":0.8933116,"punctuated_word":"Baljit","sentiment":"neutral","sentiment_score":0.06915406882762909},{"word":"singh","start":30.289999,"end":30.789999,"confidence":0.9022783,"punctuated_word":"Singh,","sentiment":"neutral","sentiment_score":0.06753271818161011},{"word":"to","start":31.25,"end":31.57,"confidence":0.9992155,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06235162913799286},{"word":"introduce","start":31.57,"end":32.07,"confidence":0.9996995,"punctuated_word":"introduce","sentiment":"neutral","sentiment_score":0.033016882836818695},{"word":"our","start":32.129997,"end":32.37,"confidence":0.9993405,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.042142946273088455},{"word":"company","start":32.37,"end":32.77,"confidence":0.99984264,"punctuated_word":"company","sentiment":"neutral","sentiment_score":-0.01625250279903412},{"word":"and","start":32.77,"end":32.85,"confidence":0.92203975,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.05183980613946915},{"word":"our","start":32.85,"end":33.09,"confidence":0.9992793,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.05089890584349632},{"word":"services","start":33.09,"end":33.59,"confidence":0.9287491,"punctuated_word":"services.","sentiment":"neutral","sentiment_score":-0.04735260084271431},{"word":"alright","start":38.05,"end":38.53,"confidence":0.82933724,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":-0.004082362167537212},{"word":"okay","start":38.53,"end":38.93,"confidence":0.9988747,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.016561513766646385},{"word":"no","start":38.93,"end":39.41,"confidence":0.9984781,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.011522792279720306},{"word":"no","start":39.41,"end":39.57,"confidence":0.6371229,"punctuated_word":"no","sentiment":"neutral","sentiment_score":0.02755787223577499},{"word":"worries","start":39.57,"end":40.07,"confidence":0.9992372,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.028617581352591515},{"word":"thank","start":40.129997,"end":40.37,"confidence":0.9881847,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.35295528173446655},{"word":"you","start":40.37,"end":40.87,"confidence":0.98284847,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.1889815628528595}],"paragraphs":{"transcript":"\nYeah. Good afternoon. Tim, it's Ronald from Cloud Solution IT. How are you doing today? Alright.\n\nOkay. It's wonderful. Tim, I hope you still remember the company because the last time that we touch base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Alright.\n\nOkay. No no worries. Thank you.","paragraphs":[{"sentences":[{"text":"Yeah.","start":3.36,"end":3.6,"sentiment":"neutral","sentiment_score":0.15373602509498596},{"text":"Good afternoon.","start":3.6,"end":4.34,"sentiment":"positive","sentiment_score":0.4078108072280884},{"text":"Tim, it's Ronald from Cloud Solution IT.","start":4.88,"end":8.74,"sentiment":"neutral","sentiment_score":0.26742418323244366},{"text":"How are you doing today?","start":9.5199995,"end":10.66,"sentiment":"neutral","sentiment_score":0.23614704310894014},{"text":"Alright.","start":12.88,"end":13.28,"sentiment":"neutral","sentiment_score":0.2529938220977783}],"sentiment":"neutral","sentiment_score":0.2671909974887967,"num_words":16,"start":3.36,"end":13.28},{"sentences":[{"text":"Okay.","start":13.28,"end":13.5199995,"sentiment":"positive","sentiment_score":0.4790481925010681},{"text":"It's wonderful.","start":13.5199995,"end":14.259999,"sentiment":"positive","sentiment_score":0.729522705078125},{"text":"Tim, I hope you still remember the company because the last time that we touch base with you, it was October of last year.","start":15.014999,"end":23.115,"sentiment":"neutral","sentiment_score":0.07837760417411725},{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.","start":23.575,"end":33.59,"sentiment":"neutral","sentiment_score":0.036183522945200955},{"text":"Alright.","start":38.05,"end":38.53,"sentiment":"neutral","sentiment_score":-0.004082362167537212}],"sentiment":"neutral","sentiment_score":0.08712779745798219,"num_words":55,"start":13.28,"end":38.53},{"sentences":[{"text":"Okay.","start":38.53,"end":38.93,"sentiment":"neutral","sentiment_score":0.016561513766646385},{"text":"No no worries.","start":38.93,"end":40.07,"sentiment":"neutral","sentiment_score":0.02256608195602894},{"text":"Thank you.","start":40.129997,"end":40.87,"sentiment":"neutral","sentiment_score":0.270968422293663}],"sentiment":"neutral","sentiment_score":0.10436610070367654,"num_words":6,"start":38.53,"end":40.87}]}}]},{"alternatives":[{"transcript":"Hello. Tim speaking. Yep. Yeah. Fine. Yeah. Look. I'm not I'm not interested at the moment. Sorry, mate. Okay. Bye.","confidence":0.9745982,"words":[{"word":"hello","start":0.88,"end":1.28,"confidence":0.91666466,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.02894594892859459},{"word":"tim","start":1.28,"end":1.52,"confidence":0.91035587,"punctuated_word":"Tim","sentiment":"neutral","sentiment_score":0.02612416259944439},{"word":"speaking","start":1.52,"end":2.02,"confidence":0.9974978,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.03482978418469429},{"word":"yep","start":9.76,"end":10.26,"confidence":0.95866585,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.21248817443847656},{"word":"yeah","start":11.36,"end":11.679999,"confidence":0.97292507,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.13472837209701538},{"word":"fine","start":11.679999,"end":12.179999,"confidence":0.8418665,"punctuated_word":"Fine.","sentiment":"neutral","sentiment_score":0.2224588394165039},{"word":"yeah","start":31.662937,"end":31.982939,"confidence":0.9929778,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0316234827041626},{"word":"look","start":31.982939,"end":32.48294,"confidence":0.792928,"punctuated_word":"Look.","sentiment":"neutral","sentiment_score":-0.020655184984207153},{"word":"i'm","start":32.862938,"end":33.342937,"confidence":0.96173507,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.0384344682097435},{"word":"not","start":33.342937,"end":33.662937,"confidence":0.88135296,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.31082600355148315},{"word":"i'm","start":33.662937,"end":34.162937,"confidence":0.9905963,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.4324054718017578},{"word":"not","start":34.54294,"end":34.862938,"confidence":0.997311,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.5516124963760376},{"word":"interested","start":34.862938,"end":35.342937,"confidence":0.9993998,"punctuated_word":"interested","sentiment":"negative","sentiment_score":-0.4455622136592865},{"word":"at","start":35.342937,"end":35.502937,"confidence":0.9992623,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.4481434524059296},{"word":"the","start":35.502937,"end":35.58294,"confidence":0.99925655,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.4615790843963623},{"word":"moment","start":35.58294,"end":36.08294,"confidence":0.99922484,"punctuated_word":"moment.","sentiment":"negative","sentiment_score":-0.4271221160888672},{"word":"sorry","start":36.38294,"end":36.622936,"confidence":0.9745982,"punctuated_word":"Sorry,","sentiment":"neutral","sentiment_score":-0.23185789585113523},{"word":"mate","start":36.622936,"end":37.122936,"confidence":0.9608247,"punctuated_word":"mate.","sentiment":"neutral","sentiment_score":-0.1425769180059433},{"word":"okay","start":39.342937,"end":39.822937,"confidence":0.6320032,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.014277439564466476},{"word":"bye","start":39.822937,"end":40.322937,"confidence":0.9876803,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.11150209605693816}],"paragraphs":{"transcript":"\nHello. Tim speaking. Yep. Yeah. Fine.\n\nYeah. Look. I'm not I'm not interested at the moment. Sorry, mate. Okay.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.88,"end":1.28,"sentiment":"neutral","sentiment_score":0.02894594892859459},{"text":"Tim speaking.","start":1.28,"end":2.02,"sentiment":"neutral","sentiment_score":0.03047697339206934},{"text":"Yep.","start":9.76,"end":10.26,"sentiment":"neutral","sentiment_score":0.21248817443847656},{"text":"Yeah.","start":11.36,"end":11.679999,"sentiment":"neutral","sentiment_score":0.13472837209701538},{"text":"Fine.","start":11.679999,"end":12.179999,"sentiment":"neutral","sentiment_score":0.2224588394165039}],"sentiment":"neutral","sentiment_score":0.10992921361078818,"num_words":6,"start":0.88,"end":12.179999},{"sentences":[{"text":"Yeah.","start":31.662937,"end":31.982939,"sentiment":"neutral","sentiment_score":0.0316234827041626},{"text":"Look.","start":31.982939,"end":32.48294,"sentiment":"neutral","sentiment_score":-0.020655184984207153},{"text":"I'm not I'm not interested at the moment.","start":32.862938,"end":36.08294,"sentiment":"negative","sentiment_score":-0.38946066331118345},{"text":"Sorry, mate.","start":36.38294,"end":37.122936,"sentiment":"neutral","sentiment_score":-0.18721740692853928},{"text":"Okay.","start":39.342937,"end":39.822937,"sentiment":"neutral","sentiment_score":0.014277439564466476}],"sentiment":"neutral","sentiment_score":-0.26652879869708646,"num_words":13,"start":31.662937,"end":39.822937},{"sentences":[{"text":"Bye.","start":39.822937,"end":40.322937,"sentiment":"neutral","sentiment_score":0.11150209605693816}],"sentiment":"neutral","sentiment_score":0.11150209605693816,"num_words":1,"start":39.822937,"end":40.322937}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. Tim speaking.\n\nChannel 0: Yeah. Good afternoon. Tim, it's Ronald from Cloud Solution IT. How are\n\nChannel 1: Yep.\n\nChannel 0: you doing today?\n\nChannel 1: Yeah. Fine.\n\nChannel 0: Alright. Okay. It's wonderful. Tim, I hope you still remember the company because the last time that we touch base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce\n\nChannel 1: Yeah. Look.\n\nChannel 0: our company and our\n\nChannel 1: I'm\n\nChannel 0: services.\n\nChannel 1: not I'm not interested at the moment. Sorry, mate.\n\nChannel 0: Alright. Okay. No\n\nChannel 1: Okay.\n\nChannel 0: no worries.\n\nChannel 1: Bye.\n\nChannel 0: Thank you.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.88,"end":1.28,"sentiment":"neutral","sentiment_score":0.02894594892859459},{"text":"Tim speaking.","start":1.28,"end":2.02,"sentiment":"neutral","sentiment_score":0.03047697339206934}],"sentiment":"neutral","sentiment_score":0.029966631904244423,"channel":1,"num_words":3,"start":0.88,"end":2.02},{"sentences":[{"text":"Yeah.","start":3.36,"end":3.6,"sentiment":"neutral","sentiment_score":0.15373602509498596},{"text":"Good afternoon.","start":3.6,"end":4.34,"sentiment":"positive","sentiment_score":0.4078108072280884},{"text":"Tim, it's Ronald from Cloud Solution IT.","start":4.88,"end":8.74,"sentiment":"neutral","sentiment_score":0.26742418323244366},{"text":"How are","start":9.5199995,"end":9.76,"sentiment":"neutral","sentiment_score":0.27001655101776123}],"sentiment":"neutral","sentiment_score":0.2817800020178159,"channel":0,"num_words":12,"start":3.36,"end":9.76},{"sentences":[{"text":"Yep.","start":9.76,"end":10.26,"sentiment":"neutral","sentiment_score":0.21248817443847656}],"sentiment":"neutral","sentiment_score":0.21248817443847656,"channel":1,"num_words":1,"start":9.76,"end":10.26},{"sentences":[{"text":"you doing today?","start":9.76,"end":10.66,"sentiment":"neutral","sentiment_score":0.21356737116972604}],"sentiment":"neutral","sentiment_score":0.21356737116972604,"channel":0,"num_words":3,"start":9.76,"end":10.66},{"sentences":[{"text":"Yeah.","start":11.36,"end":11.679999,"sentiment":"neutral","sentiment_score":0.13472837209701538},{"text":"Fine.","start":11.679999,"end":12.179999,"sentiment":"neutral","sentiment_score":0.2224588394165039}],"sentiment":"neutral","sentiment_score":0.17859360575675964,"channel":1,"num_words":2,"start":11.36,"end":12.179999},{"sentences":[{"text":"Alright.","start":12.88,"end":13.28,"sentiment":"neutral","sentiment_score":0.2529938220977783},{"text":"Okay.","start":13.28,"end":13.5199995,"sentiment":"positive","sentiment_score":0.4790481925010681},{"text":"It's wonderful.","start":13.5199995,"end":14.259999,"sentiment":"positive","sentiment_score":0.729522705078125},{"text":"Tim, I hope you still remember the company because the last time that we touch base with you, it was October of last year.","start":15.014999,"end":23.115,"sentiment":"neutral","sentiment_score":0.07837760417411725},{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce","start":23.575,"end":32.07,"sentiment":"neutral","sentiment_score":0.053883721882646736}],"sentiment":"neutral","sentiment_score":0.10515183612704276,"channel":0,"num_words":50,"start":12.88,"end":32.07},{"sentences":[{"text":"Yeah.","start":31.662937,"end":31.982939,"sentiment":"neutral","sentiment_score":0.0316234827041626},{"text":"Look.","start":31.982939,"end":32.48294,"sentiment":"neutral","sentiment_score":-0.020655184984207153}],"sentiment":"neutral","sentiment_score":0.005484148859977722,"channel":1,"num_words":2,"start":31.662937,"end":32.48294},{"sentences":[{"text":"our company and our","start":32.129997,"end":33.09,"sentiment":"neutral","sentiment_score":-0.04028354026377201}],"sentiment":"neutral","sentiment_score":-0.04028354026377201,"channel":0,"num_words":4,"start":32.129997,"end":33.09},{"sentences":[{"text":"I'm","start":32.862938,"end":33.342937,"sentiment":"neutral","sentiment_score":-0.0384344682097435}],"sentiment":"neutral","sentiment_score":-0.0384344682097435,"channel":1,"num_words":1,"start":32.862938,"end":33.342937},{"sentences":[{"text":"services.","start":33.09,"end":33.59,"sentiment":"neutral","sentiment_score":-0.04735260084271431}],"sentiment":"neutral","sentiment_score":-0.04735260084271431,"channel":0,"num_words":1,"start":33.09,"end":33.59},{"sentences":[{"text":"not I'm not interested at the moment.","start":33.342937,"end":36.08294,"sentiment":"negative","sentiment_score":-0.43960726261138916},{"text":"Sorry, mate.","start":36.38294,"end":37.122936,"sentiment":"neutral","sentiment_score":-0.18721740692853928}],"sentiment":"negative","sentiment_score":-0.3835206280152003,"channel":1,"num_words":9,"start":33.342937,"end":37.122936},{"sentences":[{"text":"Alright.","start":38.05,"end":38.53,"sentiment":"neutral","sentiment_score":-0.004082362167537212},{"text":"Okay.","start":38.53,"end":38.93,"sentiment":"neutral","sentiment_score":0.016561513766646385},{"text":"No","start":38.93,"end":39.41,"sentiment":"neutral","sentiment_score":0.011522792279720306}],"sentiment":"neutral","sentiment_score":0.008000647959609827,"channel":0,"num_words":3,"start":38.05,"end":39.41},{"sentences":[{"text":"Okay.","start":39.342937,"end":39.822937,"sentiment":"neutral","sentiment_score":0.014277439564466476}],"sentiment":"neutral","sentiment_score":0.014277439564466476,"channel":1,"num_words":1,"start":39.342937,"end":39.822937},{"sentences":[{"text":"no worries.","start":39.41,"end":40.07,"sentiment":"neutral","sentiment_score":0.028087726794183254}],"sentiment":"neutral","sentiment_score":0.028087726794183254,"channel":0,"num_words":2,"start":39.41,"end":40.07},{"sentences":[{"text":"Bye.","start":39.822937,"end":40.322937,"sentiment":"neutral","sentiment_score":0.11150209605693816}],"sentiment":"neutral","sentiment_score":0.11150209605693816,"channel":1,"num_words":1,"start":39.822937,"end":40.322937},{"sentences":[{"text":"Thank you.","start":40.129997,"end":40.87,"sentiment":"neutral","sentiment_score":0.270968422293663}],"sentiment":"neutral","sentiment_score":0.270968422293663,"channel":0,"num_words":2,"start":40.129997,"end":40.87}]},"summary":{"result":"success","short":"A representative from Cloud Solution IT named Tim speaks with a customer named Yep. Yep. They briefly discuss their previous meeting with Yep. and Tim explains that they are not interested in their services at the moment. Yep. The call ends with a brief exchange of goodbyes."},"intents":{"segments":[{"text":"Tim, I hope you still remember the company because the last time that we touch base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce Yeah.","start_word":25,"end_word":71,"intents":[{"intent":"Introduce company","confidence_score":0.0776516}]},{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce Yeah.","start_word":49,"end_word":71,"intents":[{"intent":"Arrange meeting","confidence_score":0.38582146}]}]},"sentiments":{"segments":[{"text":"Hello. Tim speaking. Yeah.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.0658782422542572},{"text":"Good afternoon.","start_word":4,"end_word":5,"sentiment":"positive","sentiment_score":0.3872472047805786},{"text":"Tim, it's Ronald from Cloud Solution IT. How are you Yep. doing today? Yeah. Fine. Alright.","start_word":6,"end_word":21,"sentiment":"neutral","sentiment_score":0.24238738417625427},{"text":"Okay. It's wonderful.","start_word":22,"end_word":24,"sentiment":"positive","sentiment_score":0.6648971438407898},{"text":"Tim, I hope you still remember the company because the last time that we touch base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce Yeah. Look. our company and our I'm services.","start_word":25,"end_word":78,"sentiment":"neutral","sentiment_score":0.05114234238862991},{"text":"not I'm not interested at the moment.","start_word":79,"end_word":85,"sentiment":"negative","sentiment_score":-0.43691834807395935},{"text":"Sorry, mate. Alright. Okay. No Okay. no worries. Bye. Thank you.","start_word":86,"end_word":96,"sentiment":"neutral","sentiment_score":0.0231453999876976}],"average":{"sentiment":"neutral","sentiment_score":0.08614113906334186}}}}