{"metadata":{"transaction_key":"deprecated","request_id":"019f8751-33f4-7c90-b892-a8f7b623f51d","sha256":"7a3a8aefae8f6bc1ab35d6efd39353f8260a0647bddaf8112e31c4fa8da2fcb0","created":"2026-07-22T00:54:34.828Z","duration":7.5599375,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":43,"output_tokens":43},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":43,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. You've called Mel. I'm unable to answer the phone right now. So please leave a message, and I'll get back to you as soon as I can. Thanks.","confidence":0.99609375,"words":[{"word":"hi","start":0.88,"end":1.04,"confidence":0.7298584,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":-0.043082647025585175},{"word":"you've","start":1.04,"end":1.36,"confidence":0.9916992,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":-0.21207259595394137},{"word":"called","start":1.36,"end":1.5999999,"confidence":0.9980469,"punctuated_word":"called","sentiment":"neutral","sentiment_score":-0.2665084898471832},{"word":"mel","start":1.5999999,"end":1.92,"confidence":0.9711914,"punctuated_word":"Mel.","sentiment":"neutral","sentiment_score":-0.2113211154937744},{"word":"i'm","start":1.92,"end":2.08,"confidence":0.89404297,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.5949311256408691},{"word":"unable","start":2.08,"end":2.3999999,"confidence":0.60791016,"punctuated_word":"unable","sentiment":"negative","sentiment_score":-0.6313604116439819},{"word":"to","start":2.3999999,"end":2.56,"confidence":0.99609375,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.6133295893669128},{"word":"answer","start":2.56,"end":2.96,"confidence":0.99609375,"punctuated_word":"answer","sentiment":"negative","sentiment_score":-0.628369927406311},{"word":"the","start":2.96,"end":3.12,"confidence":0.99609375,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.640076220035553},{"word":"phone","start":3.12,"end":3.36,"confidence":1.0,"punctuated_word":"phone","sentiment":"negative","sentiment_score":-0.6191311478614807},{"word":"right","start":3.36,"end":3.6,"confidence":1.0,"punctuated_word":"right","sentiment":"negative","sentiment_score":-0.6015799045562744},{"word":"now","start":3.6,"end":3.84,"confidence":0.79467773,"punctuated_word":"now.","sentiment":"negative","sentiment_score":-0.5644762516021729},{"word":"so","start":3.84,"end":4.0,"confidence":0.98095703,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.2990191578865051},{"word":"please","start":4.0,"end":4.24,"confidence":0.9892578,"punctuated_word":"please","sentiment":"negative","sentiment_score":-0.35709163546562195},{"word":"leave","start":4.24,"end":4.48,"confidence":0.9921875,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.22586360573768616},{"word":"a","start":4.48,"end":4.56,"confidence":0.96875,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.30296650528907776},{"word":"message","start":4.56,"end":4.88,"confidence":0.7915039,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.1826721727848053},{"word":"and","start":4.88,"end":4.96,"confidence":0.96875,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.09074530750513075},{"word":"i'll","start":4.96,"end":5.12,"confidence":0.99902344,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.10388407111167908},{"word":"get","start":5.12,"end":5.2799997,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.17491474747657776},{"word":"back","start":5.2799997,"end":5.44,"confidence":0.99316406,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.23017731308937073},{"word":"to","start":5.44,"end":5.6,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.17437919974327087},{"word":"you","start":5.6,"end":5.7599998,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.18085065484046936},{"word":"as","start":5.7599998,"end":5.8399997,"confidence":0.9741211,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.1365075558423996},{"word":"soon","start":5.8399997,"end":6.08,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":-0.15171079337596893},{"word":"as","start":6.08,"end":6.24,"confidence":0.9980469,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.1752959042787552},{"word":"i","start":6.24,"end":6.3199997,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.08419685065746307},{"word":"can","start":6.3199997,"end":6.72,"confidence":1.0,"punctuated_word":"can.","sentiment":"neutral","sentiment_score":-0.11738139390945436},{"word":"thanks","start":6.72,"end":7.22,"confidence":0.9995117,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.34639880061149597}],"paragraphs":{"transcript":"\nHi. You've called Mel. I'm unable to answer the phone right now. So please leave a message, and I'll get back to you as soon as I can. Thanks.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.88,"end":1.04,"sentiment":"neutral","sentiment_score":-0.043082647025585175},{"text":"You've called Mel.","start":1.04,"end":1.92,"sentiment":"neutral","sentiment_score":-0.229967400431633},{"text":"I'm unable to answer the phone right now.","start":1.92,"end":3.84,"sentiment":"negative","sentiment_score":-0.6116568222641945},{"text":"So please leave a message, and I'll get back to you as soon as I can.","start":3.84,"end":6.72,"sentiment":"neutral","sentiment_score":-0.18672855431213975},{"text":"Thanks.","start":6.72,"end":7.22,"sentiment":"positive","sentiment_score":0.34639880061149597}],"sentiment":"neutral","sentiment_score":-0.28508612051092347,"num_words":29,"start":0.88,"end":7.22}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You've called Mel. I'm unable to answer the phone right now. So please leave a message, and I'll get back to you as soon as I can. Thanks.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.88,"end":1.04,"sentiment":"neutral","sentiment_score":-0.043082647025585175},{"text":"You've called Mel.","start":1.04,"end":1.92,"sentiment":"neutral","sentiment_score":-0.229967400431633},{"text":"I'm unable to answer the phone right now.","start":1.92,"end":3.84,"sentiment":"negative","sentiment_score":-0.6116568222641945},{"text":"So please leave a message, and I'll get back to you as soon as I can.","start":3.84,"end":6.72,"sentiment":"neutral","sentiment_score":-0.18672855431213975},{"text":"Thanks.","start":6.72,"end":7.22,"sentiment":"positive","sentiment_score":0.34639880061149597}],"sentiment":"neutral","sentiment_score":-0.28508612051092347,"channel":1,"num_words":29,"start":0.88,"end":7.22}]},"summary":{"result":"success","short":"Hi. You've called Mel. I'm unable to answer the phone right now. So please leave a message, and I'll get back to you as soon as I can. Thanks."},"intents":{"segments":[{"text":"Thanks.","start_word":28,"end_word":28,"intents":[{"intent":"Leave message","confidence_score":0.72494346}]}]},"sentiments":{"segments":[{"text":"Hi. You've called Mel.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":-0.1764417290687561},{"text":"I'm unable to answer the phone right now.","start_word":4,"end_word":11,"sentiment":"negative","sentiment_score":-0.6065794825553894},{"text":"So please leave a message, and I'll get back to you as soon as I can.","start_word":12,"end_word":27,"sentiment":"neutral","sentiment_score":-0.18087834119796753},{"text":"Thanks.","start_word":28,"end_word":28,"sentiment":"positive","sentiment_score":0.5215452313423157}],"average":{"sentiment":"neutral","sentiment_score":-0.26618236719175825}}}}