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Thank you so much for calling your toll accounts. How may I help you today? Mhmm. Sure.\n\nNothing to worry. I would love to take note of your service concern. In that way, I could properly endorse your account to our tech team. I'll just need to confirm to whom I'm speaking with. Thank you.\n\nNice to have you on the line, Elise. And what happened to your service? What is your concern? Mhmm. Got it.\n\nThank you so much for sharing the details. Just to make sure, your main concern about the service is your download speed, which is only 10 kilobyte. Oh, both. Oh, okay. Got it.\n\nLet me put in here. So here's what I'm going to do, Elise. I'll go ahead and forward this to our tech team. In that way, they could do further check and investigation about this, and then they will get in touch with you either through email, SMS, or phone call. Okay?\n\nAlright. And we appreciate your bringing this concern to us, and rest assured this will be taken care of and addressed. Anything else that I may help you today? You're welcome, Elise. Have a good one, and be safe.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.28,"end":1.5999999,"sentiment":"positive","sentiment_score":0.3838317394256592},{"text":"Thank you so much for calling your toll accounts.","start":1.5999999,"end":4.0,"sentiment":"positive","sentiment_score":0.6970396637916565},{"text":"How may I help you today?","start":4.0,"end":5.2999997,"sentiment":"positive","sentiment_score":0.6199141293764114},{"text":"Mhmm.","start":20.765,"end":21.005001,"sentiment":"neutral","sentiment_score":0.029630359262228012},{"text":"Sure.","start":21.005001,"end":21.485,"sentiment":"neutral","sentiment_score":0.11698141694068909}],"sentiment":"positive","sentiment_score":0.5846269592228863,"num_words":18,"start":1.28,"end":21.485},{"sentences":[{"text":"Nothing to worry.","start":21.485,"end":22.445,"sentiment":"neutral","sentiment_score":0.17370789249738058},{"text":"I would love to take note of your service 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call.","start":96.759995,"end":106.625,"sentiment":"neutral","sentiment_score":0.12313415775341648},{"text":"Okay?","start":106.625,"end":107.125,"sentiment":"neutral","sentiment_score":0.1190238744020462}],"sentiment":"neutral","sentiment_score":0.11142213570957,"num_words":52,"start":89.159996,"end":107.125},{"sentences":[{"text":"Alright.","start":108.305,"end":108.785,"sentiment":"positive","sentiment_score":0.3499999940395355},{"text":"And we appreciate your bringing this concern to us, and rest assured this will be taken care of and addressed.","start":108.785,"end":114.245,"sentiment":"positive","sentiment_score":0.5239335864782333},{"text":"Anything else that I may help you today?","start":114.545,"end":116.725,"sentiment":"neutral","sentiment_score":0.2515374906361103},{"text":"You're welcome, Elise.","start":118.90294,"end":120.18294,"sentiment":"positive","sentiment_score":0.608524739742279},{"text":"Have a good one, and be 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My name is Elise. I've been trying to get through to, I guess, with the Internet and get it fixed. However, I keep getting bounced back to the, automatic, I guess, menu. So I don't know if you're able to hand me over to them or anything or if you're able to assist. Mhmm. And my name is Elise Phillips. Well, currently, I'm running speed, and they seem to be fine. But then and my routing and everything is okay. However, it's doing, like, a download and upload of, like, kilobytes per second by, like, 10. It it's proper banding a lot. But every time I do speed test on the the computer, it seems to be fine. But as soon as I check the Internet, it's downloading it. I think it's about, like, 10 kilobytes per second. Yes. Both download and uploader into kilobyte. Yep. Okay. Thank you. That's okay. Thank you so much. To you. Bye 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My name is Elise. I've been trying to get through to, I guess, with the Internet and get it fixed. However, I keep getting bounced back to the, automatic, I guess, menu. So I don't know if you're able to hand me over to them or anything or if you're able to assist.\n\nMhmm. And my name is Elise Phillips. Well, currently, I'm running speed, and they seem to be fine. But then and my routing and everything is okay. However, it's doing, like, a download and upload of, like, kilobytes per second by, like, 10.\n\nIt it's proper banding a lot. But every time I do speed test on the the computer, it seems to be fine. But as soon as I check the Internet, it's downloading it. I think it's about, like, 10 kilobytes per second. Yes.\n\nBoth download and uploader into kilobyte. Yep. Okay. Thank you. That's okay.\n\nThank you so much. To you. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":5.92,"end":6.16,"sentiment":"neutral","sentiment_score":0.02578328549861908},{"text":"My name is Elise.","start":6.16,"end":6.96,"sentiment":"neutral","sentiment_score":0.011865447741001844},{"text":"I've been trying to get through to, I guess, with the Internet and get it fixed.","start":6.96,"end":11.04,"sentiment":"neutral","sentiment_score":-0.059471574146300554},{"text":"However, I keep getting bounced back to the, automatic, I guess, menu.","start":11.04,"end":15.78,"sentiment":"neutral","sentiment_score":-0.3323226869106293},{"text":"So I don't know if you're able to hand me over to them or anything or if you're able to assist.","start":16.295,"end":20.395,"sentiment":"neutral","sentiment_score":-0.12141619338875725}],"sentiment":"neutral","sentiment_score":-0.13733171136980807,"num_words":54,"start":5.92,"end":20.395},{"sentences":[{"text":"Mhmm.","start":30.535,"end":31.035,"sentiment":"neutral","sentiment_score":0.0493006631731987},{"text":"And my name is Elise Phillips.","start":32.88,"end":35.7,"sentiment":"neutral","sentiment_score":0.05837845616042614},{"text":"Well, currently, I'm running speed, and they seem to be fine.","start":43.68,"end":47.205,"sentiment":"neutral","sentiment_score":-0.07416592504490506},{"text":"But then and my routing and everything is okay.","start":47.205,"end":49.465,"sentiment":"neutral","sentiment_score":-0.08038790358437432},{"text":"However, it's doing, like, a download and upload of, like, kilobytes per second by, like, 10.","start":49.925003,"end":55.205,"sentiment":"negative","sentiment_score":-0.4360849317163229}],"sentiment":"neutral","sentiment_score":-0.18876985616462175,"num_words":43,"start":30.535,"end":55.205},{"sentences":[{"text":"It it's proper banding a lot.","start":55.205,"end":57.205,"sentiment":"negative","sentiment_score":-0.4127618422110875},{"text":"But every time I do speed test on the the computer, it seems to be fine.","start":57.205,"end":62.39,"sentiment":"neutral","sentiment_score":0.1166690131649375},{"text":"But as soon as I check the Internet, it's downloading it.","start":62.61,"end":65.89,"sentiment":"neutral","sentiment_score":-0.09484733641147614},{"text":"I think it's about, like, 10 kilobytes per second.","start":65.89,"end":68.63,"sentiment":"neutral","sentiment_score":-0.1243791671262847},{"text":"Yes.","start":83.285,"end":83.685,"sentiment":"neutral","sentiment_score":0.03478264436125755}],"sentiment":"neutral","sentiment_score":-0.06367017216114111,"num_words":43,"start":55.205,"end":83.685},{"sentences":[{"text":"Both download and uploader into kilobyte.","start":83.685,"end":85.65,"sentiment":"neutral","sentiment_score":0.023033381750186283},{"text":"Yep.","start":91.25,"end":91.75,"sentiment":"neutral","sentiment_score":0.07111796736717224},{"text":"Okay.","start":107.165,"end":107.565,"sentiment":"neutral","sentiment_score":0.1702370643615723},{"text":"Thank you.","start":107.565,"end":108.305,"sentiment":"positive","sentiment_score":0.35474298894405365},{"text":"That's okay.","start":116.979996,"end":117.7,"sentiment":"neutral","sentiment_score":0.30280670523643494}],"sentiment":"neutral","sentiment_score":0.14122122588256994,"num_words":12,"start":83.685,"end":117.7},{"sentences":[{"text":"Thank you so much.","start":117.7,"end":118.76,"sentiment":"positive","sentiment_score":0.5951811373233795},{"text":"To you.","start":122.18,"end":122.659996,"sentiment":"neutral","sentiment_score":0.27332788705825806},{"text":"Bye bye.","start":122.659996,"end":123.32,"sentiment":"neutral","sentiment_score":0.03405055403709412}],"sentiment":"positive","sentiment_score":0.3744351789355278,"num_words":8,"start":117.7,"end":123.32}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Thank you so much for calling your toll accounts. How may I help you today?\n\nChannel 1: Hi. My name is Elise. I've been trying to get through to, I guess, with the Internet and get it fixed. However, I keep getting bounced back to the, automatic, I guess, menu. So I don't know if you're able to hand me over to them or anything or if you're able to assist.\n\nChannel 0: Mhmm. Sure. Nothing to worry. I would love to take note of your service concern. In that way, I could properly endorse your account to our tech team.\n\nChannel 1: Mhmm.\n\nChannel 0: I'll just need to confirm to whom I'm speaking\n\nChannel 1: And\n\nChannel 0: with.\n\nChannel 1: my name is Elise Phillips.\n\nChannel 0: Thank you. Nice to have you on the line, Elise. And what happened to your service? What is your concern?\n\nChannel 1: Well, currently, I'm running speed, and they seem to be fine. But then and my routing\n\nChannel 0: Mhmm.\n\nChannel 1: and everything is okay. However, it's doing, like, a download and upload of, like, kilobytes per second by, like, 10. It it's proper banding a lot. But every time I do speed test on the the computer, it seems to be fine. But as soon as I check the Internet, it's downloading it.\n\nI think it's about, like, 10 kilobytes per second.\n\nChannel 0: Got it. Thank you so much for sharing the details. Just to make sure, your main concern about the service is your download speed, which is only 10 kilobyte.\n\nChannel 1: Yes. Both download and uploader into kilobyte.\n\nChannel 0: Oh, both. Oh, okay. Got it. Let me put in here. So here's what I'm going\n\nChannel 1: Yep.\n\nChannel 0: to do, Elise. I'll go ahead and forward this to our tech team. In that way, they could do further check and investigation about this, and then they will get in touch with you either through email, SMS, or phone call. Okay?\n\nChannel 1: Okay. Thank you.\n\nChannel 0: Alright. And we appreciate your bringing this concern to us, and rest assured this will be taken care of and addressed. Anything else that I may help you today?\n\nChannel 1: That's okay. Thank you so much.\n\nChannel 0: You're welcome, Elise. Have a good one, and be safe.\n\nChannel 1: To\n\nChannel 0: Bye\n\nChannel 1: you.\n\nChannel 0: bye.\n\nChannel 1: Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.28,"end":1.5999999,"sentiment":"positive","sentiment_score":0.3838317394256592},{"text":"Thank you so much for calling your toll accounts.","start":1.5999999,"end":4.0,"sentiment":"positive","sentiment_score":0.6970396637916565},{"text":"How may I help you today?","start":4.0,"end":5.2999997,"sentiment":"positive","sentiment_score":0.6199141293764114}],"sentiment":"positive","sentiment_score":0.6485420931130648,"channel":0,"num_words":16,"start":1.28,"end":5.2999997},{"sentences":[{"text":"Hi.","start":5.92,"end":6.16,"sentiment":"neutral","sentiment_score":0.02578328549861908},{"text":"My name is Elise.","start":6.16,"end":6.96,"sentiment":"neutral","sentiment_score":0.011865447741001844},{"text":"I've been trying to get through to, I guess, with the Internet and get it fixed.","start":6.96,"end":11.04,"sentiment":"neutral","sentiment_score":-0.059471574146300554},{"text":"However, I keep getting bounced back to the, automatic, I guess, menu.","start":11.04,"end":15.78,"sentiment":"neutral","sentiment_score":-0.3323226869106293},{"text":"So I don't know if you're able to hand me over to them or anything or if you're able to assist.","start":16.295,"end":20.395,"sentiment":"neutral","sentiment_score":-0.12141619338875725}],"sentiment":"neutral","sentiment_score":-0.13733171136980807,"channel":1,"num_words":54,"start":5.92,"end":20.395},{"sentences":[{"text":"Mhmm.","start":20.765,"end":21.005001,"sentiment":"neutral","sentiment_score":0.029630359262228012},{"text":"Sure.","start":21.005001,"end":21.485,"sentiment":"neutral","sentiment_score":0.11698141694068909},{"text":"Nothing to worry.","start":21.485,"end":22.445,"sentiment":"neutral","sentiment_score":0.17370789249738058},{"text":"I would love to take note of your service concern.","start":22.445,"end":26.205,"sentiment":"neutral","sentiment_score":0.3194070070981979},{"text":"In that way, I could properly endorse your account to our tech team.","start":26.205,"end":30.93,"sentiment":"neutral","sentiment_score":0.2789166523860051}],"sentiment":"neutral","sentiment_score":0.2674186430605395,"channel":0,"num_words":28,"start":20.765,"end":30.93},{"sentences":[{"text":"Mhmm.","start":30.535,"end":31.035,"sentiment":"neutral","sentiment_score":0.0493006631731987}],"sentiment":"neutral","sentiment_score":0.0493006631731987,"channel":1,"num_words":1,"start":30.535,"end":31.035},{"sentences":[{"text":"I'll just need to confirm to whom I'm speaking","start":31.01,"end":33.170002,"sentiment":"neutral","sentiment_score":0.04862339422106743}],"sentiment":"neutral","sentiment_score":0.04862339422106743,"channel":0,"num_words":9,"start":31.01,"end":33.170002},{"sentences":[{"text":"And","start":32.88,"end":33.38,"sentiment":"neutral","sentiment_score":0.03605089336633682}],"sentiment":"neutral","sentiment_score":0.03605089336633682,"channel":1,"num_words":1,"start":32.88,"end":33.38},{"sentences":[{"text":"with.","start":33.170002,"end":33.670002,"sentiment":"neutral","sentiment_score":0.052114106714725494}],"sentiment":"neutral","sentiment_score":0.052114106714725494,"channel":0,"num_words":1,"start":33.170002,"end":33.670002},{"sentences":[{"text":"my name is Elise Phillips.","start":34.48,"end":35.7,"sentiment":"neutral","sentiment_score":0.062843968719244}],"sentiment":"neutral","sentiment_score":0.062843968719244,"channel":1,"num_words":5,"start":34.48,"end":35.7},{"sentences":[{"text":"Thank you.","start":36.21,"end":36.69,"sentiment":"positive","sentiment_score":0.4813403934240341},{"text":"Nice to have you on the line, Elise.","start":36.69,"end":38.61,"sentiment":"positive","sentiment_score":0.5783989056944847},{"text":"And what happened to your service?","start":38.61,"end":41.27,"sentiment":"neutral","sentiment_score":0.04251991584897041},{"text":"What is your concern?","start":41.41,"end":42.87,"sentiment":"neutral","sentiment_score":0.022062516305595636}],"sentiment":"neutral","sentiment_score":0.29666207963600755,"channel":0,"num_words":20,"start":36.21,"end":42.87},{"sentences":[{"text":"Well, currently, I'm running speed, and they seem to be fine.","start":43.68,"end":47.205,"sentiment":"neutral","sentiment_score":-0.07416592504490506},{"text":"But then and my routing","start":47.205,"end":48.245003,"sentiment":"neutral","sentiment_score":-0.08706841170787812}],"sentiment":"neutral","sentiment_score":-0.07819795212708414,"channel":1,"num_words":16,"start":43.68,"end":48.245003},{"sentences":[{"text":"Mhmm.","start":48.135002,"end":48.635002,"sentiment":"neutral","sentiment_score":-0.06814101338386536}],"sentiment":"neutral","sentiment_score":-0.06814101338386536,"channel":0,"num_words":1,"start":48.135002,"end":48.635002},{"sentences":[{"text":"and everything is okay.","start":48.245003,"end":49.465,"sentiment":"neutral","sentiment_score":-0.07203726842999458},{"text":"However, it's doing, like, a download and upload of, like, kilobytes per second by, like, 10.","start":49.925003,"end":55.205,"sentiment":"negative","sentiment_score":-0.4360849317163229},{"text":"It it's proper banding a lot.","start":55.205,"end":57.205,"sentiment":"negative","sentiment_score":-0.4127618422110875},{"text":"But every time I do speed test on the the computer, it seems to be fine.","start":57.205,"end":62.39,"sentiment":"neutral","sentiment_score":0.1166690131649375},{"text":"But as soon as I check the Internet, it's downloading it.","start":62.61,"end":65.89,"sentiment":"neutral","sentiment_score":-0.09484733641147614}],"sentiment":"neutral","sentiment_score":-0.16827727404405485,"channel":1,"num_words":53,"start":48.245003,"end":65.89},{"sentences":[{"text":"I think it's about, like, 10 kilobytes per second.","start":65.89,"end":68.63,"sentiment":"neutral","sentiment_score":-0.1243791671262847}],"sentiment":"neutral","sentiment_score":-0.1243791671262847,"channel":1,"num_words":9,"start":65.89,"end":68.63},{"sentences":[{"text":"Got it.","start":71.375,"end":72.095,"sentiment":"neutral","sentiment_score":0.1090669296681881},{"text":"Thank you so much for sharing the details.","start":72.095,"end":74.275,"sentiment":"positive","sentiment_score":0.5550836510956287},{"text":"Just to make sure, your main concern about the service is your download speed, which is only 10 kilobyte.","start":74.415,"end":82.435,"sentiment":"neutral","sentiment_score":0.01423108116968682}],"sentiment":"neutral","sentiment_score":0.16997219345949846,"channel":0,"num_words":29,"start":71.375,"end":82.435},{"sentences":[{"text":"Yes.","start":83.285,"end":83.685,"sentiment":"neutral","sentiment_score":0.03478264436125755},{"text":"Both download and uploader into kilobyte.","start":83.685,"end":85.65,"sentiment":"neutral","sentiment_score":0.023033381750186283}],"sentiment":"neutral","sentiment_score":0.02471184783748218,"channel":1,"num_words":7,"start":83.285,"end":85.65},{"sentences":[{"text":"Oh, both.","start":85.455,"end":86.115,"sentiment":"neutral","sentiment_score":0.039024319499731064},{"text":"Oh, okay.","start":86.52,"end":87.18,"sentiment":"neutral","sentiment_score":0.09609467163681984},{"text":"Got it.","start":87.32,"end":88.06,"sentiment":"neutral","sentiment_score":0.13206063210964203},{"text":"Let me put in here.","start":89.159996,"end":90.36,"sentiment":"neutral","sentiment_score":0.07291044965386391},{"text":"So here's what I'm going","start":90.36,"end":91.56,"sentiment":"neutral","sentiment_score":0.04730699434876442}],"sentiment":"neutral","sentiment_score":0.07096540415659547,"channel":0,"num_words":16,"start":85.455,"end":91.56},{"sentences":[{"text":"Yep.","start":91.25,"end":91.75,"sentiment":"neutral","sentiment_score":0.07111796736717224}],"sentiment":"neutral","sentiment_score":0.07111796736717224,"channel":1,"num_words":1,"start":91.25,"end":91.75},{"sentences":[{"text":"to do, Elise.","start":91.56,"end":92.78,"sentiment":"neutral","sentiment_score":0.08717653155326843},{"text":"I'll go ahead and forward this to our tech team.","start":93.159996,"end":96.759995,"sentiment":"neutral","sentiment_score":0.1364553950726986},{"text":"In that way, they could do further check and investigation about this, and then they will get in touch with you either through email, SMS, or phone call.","start":96.759995,"end":106.625,"sentiment":"neutral","sentiment_score":0.12313415775341648},{"text":"Okay?","start":106.625,"end":107.125,"sentiment":"neutral","sentiment_score":0.1190238744020462}],"sentiment":"neutral","sentiment_score":0.12363961516391664,"channel":0,"num_words":42,"start":91.56,"end":107.125},{"sentences":[{"text":"Okay.","start":107.165,"end":107.565,"sentiment":"neutral","sentiment_score":0.1702370643615723},{"text":"Thank you.","start":107.565,"end":108.305,"sentiment":"positive","sentiment_score":0.35474298894405365}],"sentiment":"neutral","sentiment_score":0.2932410140832265,"channel":1,"num_words":3,"start":107.165,"end":108.305},{"sentences":[{"text":"Alright.","start":108.305,"end":108.785,"sentiment":"positive","sentiment_score":0.3499999940395355},{"text":"And we appreciate your bringing this concern to us, and rest assured this will be taken care of and addressed.","start":108.785,"end":114.245,"sentiment":"positive","sentiment_score":0.5239335864782333},{"text":"Anything else that I may help you today?","start":114.545,"end":116.725,"sentiment":"neutral","sentiment_score":0.2515374906361103}],"sentiment":"positive","sentiment_score":0.44279212581700295,"channel":0,"num_words":29,"start":108.305,"end":116.725},{"sentences":[{"text":"That's okay.","start":116.979996,"end":117.7,"sentiment":"neutral","sentiment_score":0.30280670523643494},{"text":"Thank you so much.","start":117.7,"end":118.76,"sentiment":"positive","sentiment_score":0.5951811373233795}],"sentiment":"positive","sentiment_score":0.497722993294398,"channel":1,"num_words":6,"start":116.979996,"end":118.76},{"sentences":[{"text":"You're welcome, Elise.","start":118.90294,"end":120.18294,"sentiment":"positive","sentiment_score":0.608524739742279},{"text":"Have a good one, and be safe.","start":120.18294,"end":121.882935,"sentiment":"positive","sentiment_score":0.651547542640141}],"sentiment":"positive","sentiment_score":0.6386407017707825,"channel":0,"num_words":10,"start":118.90294,"end":121.882935},{"sentences":[{"text":"To","start":122.18,"end":122.42,"sentiment":"neutral","sentiment_score":0.26310375332832336}],"sentiment":"neutral","sentiment_score":0.26310375332832336,"channel":1,"num_words":1,"start":122.18,"end":122.42},{"sentences":[{"text":"Bye","start":122.34293,"end":122.50294,"sentiment":"neutral","sentiment_score":0.2470636814832687}],"sentiment":"neutral","sentiment_score":0.2470636814832687,"channel":0,"num_words":1,"start":122.34293,"end":122.50294},{"sentences":[{"text":"you.","start":122.42,"end":122.659996,"sentiment":"neutral","sentiment_score":0.28355202078819275}],"sentiment":"neutral","sentiment_score":0.28355202078819275,"channel":1,"num_words":1,"start":122.42,"end":122.659996},{"sentences":[{"text":"bye.","start":122.50294,"end":123.00294,"sentiment":"neutral","sentiment_score":0.12218517065048218}],"sentiment":"neutral","sentiment_score":0.12218517065048218,"channel":0,"num_words":1,"start":122.50294,"end":123.00294},{"sentences":[{"text":"Bye bye.","start":122.659996,"end":123.32,"sentiment":"neutral","sentiment_score":0.03405055403709412}],"sentiment":"neutral","sentiment_score":0.03405055403709412,"channel":1,"num_words":2,"start":122.659996,"end":123.32}]},"summary":{"result":"success","short":"The customer, Elise, is having trouble with her speed test and has been getting bounced back to the automatic menu. She is transferred to the tech team and is informed that the issue will be addressed. The tech team will check and investigate the issue and get back to Elise either through email, SMS, or phone call."},"intents":{"segments":[{"text":"Hi. My name is Elise. I've been trying to get through to, I guess, with the Internet and get it fixed. However, I keep getting bounced back to the, automatic, I guess, menu. So I don't know if you're able to hand me over to them or anything or if you're able to assist.","start_word":16,"end_word":69,"intents":[{"intent":"Fix internet issue","confidence_score":0.19710182}]},{"text":"But every time I do speed test on the the computer, it seems to be fine. But as soon as I check the Internet, it's downloading it. I think it's about, like, 10 kilobytes per second. Got it.","start_word":179,"end_word":216,"intents":[{"intent":"Check internet speed","confidence_score":0.06785153}]},{"text":"I'll go ahead and forward this to our tech team. In that way, they could do further check and investigation about this, and then they will get in touch with you either through email, SMS, or phone call. Okay? Okay.","start_word":270,"end_word":309,"intents":[{"intent":"Forward to tech team","confidence_score":0.36517093}]},{"text":"And we appreciate your bringing this concern to us, and rest assured this will be taken care of and addressed. Anything else that I may help you today?","start_word":313,"end_word":340,"intents":[{"intent":"Address concerns","confidence_score":0.16418262}]}]},"sentiments":{"segments":[{"text":"Hi. Thank you so much for calling your toll accounts. How may I help you today?","start_word":0,"end_word":15,"sentiment":"positive","sentiment_score":0.6355822682380676},{"text":"Hi. My name is Elise. I've been trying to get through to, I guess, with the Internet and get it fixed. However, I keep getting bounced back to the, automatic, I guess, menu. So I don't know if you're able to hand me over to them or anything or if you're able to assist. Mhmm. Sure. Nothing to worry. I would love to take note of your service concern. In that way, I could properly endorse your account to our tech team. Mhmm. I'll just need to confirm to whom I'm speaking And with. my name is Elise Phillips.","start_word":16,"end_word":114,"sentiment":"neutral","sentiment_score":-0.0036584327463060617},{"text":"Thank you. Nice to have you on the line, Elise.","start_word":115,"end_word":124,"sentiment":"positive","sentiment_score":0.5508609414100647},{"text":"And what happened to your service? What is your concern? Well, currently, I'm running speed, and they seem to be fine. But then and my routing Mhmm. and everything is okay.","start_word":125,"end_word":155,"sentiment":"neutral","sentiment_score":-0.04664226621389389},{"text":"However, it's doing, like, a download and upload of, like, kilobytes per second by, like, 10. It it's proper banding a lot.","start_word":156,"end_word":177,"sentiment":"negative","sentiment_score":-0.4371602237224579},{"text":"But every time I do speed test on the the computer, it seems to be fine. But as soon as I check the Internet, it's downloading it. I think it's about, like, 10 kilobytes per second. Got it.","start_word":178,"end_word":215,"sentiment":"neutral","sentiment_score":-0.025358181446790695},{"text":"Thank you so much for sharing the details.","start_word":216,"end_word":223,"sentiment":"positive","sentiment_score":0.5651335120201111},{"text":"Just to make sure, your main concern about the service is your download speed, which is only 10 kilobyte. Yes. Both download and uploader into kilobyte. Oh, both. Oh, okay. Got it. Let me put in here. So here's what I'm going Yep. to do, Elise. I'll go ahead and forward this to our tech team. In that way, they could do further check and investigation about this, and then they will get in touch with you either through email, SMS, or phone call. Okay? Okay.","start_word":224,"end_word":309,"sentiment":"neutral","sentiment_score":0.07817735522985458},{"text":"Thank you. Alright. And we appreciate your bringing this concern to us, and rest assured this will be taken care of and addressed.","start_word":310,"end_word":332,"sentiment":"positive","sentiment_score":0.4886027872562408},{"text":"Anything else that I may help you today? That's okay.","start_word":333,"end_word":342,"sentiment":"neutral","sentiment_score":0.2663120627403259},{"text":"Thank you so much. You're welcome, Elise. Have a good one, and be safe.","start_word":343,"end_word":356,"sentiment":"positive","sentiment_score":0.619651734828949},{"text":"To Bye you. bye. Bye bye.","start_word":357,"end_word":362,"sentiment":"neutral","sentiment_score":0.20017349223295847}],"average":{"sentiment":"neutral","sentiment_score":0.0911335012766236}}}}