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Cheers.","paragraphs":[{"sentences":[{"text":"Hi, Sorry.","start":3.76,"end":4.8,"sentiment":"neutral","sentiment_score":-0.01644648239016533},{"text":"I missed you.","start":4.8,"end":5.44,"sentiment":"neutral","sentiment_score":-0.04695021857817968},{"text":"It's Henry here calling from Techno One.","start":5.44,"end":7.62,"sentiment":"neutral","sentiment_score":0.0981488467327186},{"text":"I just wanted to check-in and see how you guys are going with your IT services.","start":7.68,"end":11.94,"sentiment":"neutral","sentiment_score":0.18200911674648523},{"text":"Again, Techno One, we provide IT services, but you may have seen the newest report from McKinsey, claims 62% of small to medium businesses are currently overpaying for their IT providers.","start":13.145,"end":23.485,"sentiment":"neutral","sentiment_score":-0.20213516423058125}],"sentiment":"neutral","sentiment_score":-0.048148235874408384,"channel":0,"num_words":59,"start":3.76,"end":23.485},{"sentences":[{"text":"So just wanted to check up with you and then see how you guys are going in that aspect.","start":23.545,"end":27.619999,"sentiment":"neutral","sentiment_score":0.18897151319604172},{"text":"I'll try and give you a callback a little bit later on, but I'll also send an email as well for you there.","start":27.76,"end":33.14,"sentiment":"neutral","sentiment_score":0.1421690068167189},{"text":"Hope to talk to you soon, though.","start":33.44,"end":34.72,"sentiment":"positive","sentiment_score":0.4063019369329725},{"text":"Cheers.","start":34.72,"end":35.22,"sentiment":"positive","sentiment_score":0.39348751306533813}],"sentiment":"neutral","sentiment_score":0.20195893958210945,"channel":0,"num_words":50,"start":23.545,"end":35.22}]},"summary":{"result":"success","short":"The caller, Henry from Techno One, is checking in with the customer to see how they are doing with their IT services and if they are overpaying for their providers. He mentions a new report from McKinsey showing claims 62% of small to medium businesses are overpaying for IT providers. Henry will call back later and send an email as well."},"intents":{"segments":[{"text":"I just wanted to check-in and see how you guys are going with your IT services.","start_word":12,"end_word":27,"intents":[{"intent":"Check with someone","confidence_score":4.1674048e-7}]},{"text":"I'll try and give you a callback a little bit later on, but I'll also send an email as well for you there.","start_word":78,"end_word":100,"intents":[{"intent":"Send email","confidence_score":0.6815131}]},{"text":"I'll try and give you a callback a little bit later on, but I'll also send an email as well for you there. Hope to talk to you soon, though. Cheers.","start_word":78,"end_word":108,"intents":[{"intent":"Provide callback","confidence_score":0.20616055}]}]},"sentiments":{"segments":[{"text":"Hi, Sorry. I missed you. It's Henry here calling from Techno One. I just wanted to check-in and see how you guys are going with your IT services. Again, Techno One, we provide IT services, but you may have seen the newest report from McKinsey, claims 62% of small to medium businesses are currently overpaying for their IT providers. So just wanted to check up with you and then see how you guys are going in that aspect. I'll try and give you a callback a little bit later on, but I'll also send an email as well for you there.","start_word":0,"end_word":100,"sentiment":"neutral","sentiment_score":0.02764941193163395},{"text":"Hope to talk to you soon, though. Cheers.","start_word":101,"end_word":108,"sentiment":"positive","sentiment_score":0.43585556745529175}],"average":{"sentiment":"neutral","sentiment_score":0.06120059914784889}}}}