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Got it. I understand. Okay. No no worries. Thank you. Yep. Alright. Have a good day. 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Good morning. Peter, it's Ronald from Cloud Solution IT. How are you doing today? Yeah.\n\nPeter, I hope you still remember the company, because the last time that we touched base with you, it was November of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, Peter, it's Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many more.\n\nAnd the reason for my call today, Peter, same thing as before, we're only hoping to arrange an introductory meeting with you. What do you mean, sir, you don't have a needs? You don't have any requirements in your company? Sir, there would be in Canon. A Canon.\n\nAlright. Alright. Okay. But are you working as a IT manager, sir? Yes, sir.\n\nYes, sir. But have you worked as an IT manager in a different company? Mhmm. Alright. Got it, sir.\n\nYes, sir. Got it. I understand. Okay. No no worries.\n\nThank you. Yep. Alright. Have a good day. Have a good day.","paragraphs":[{"sentences":[{"text":"Yeah.","start":4.24,"end":4.48,"sentiment":"neutral","sentiment_score":0.14604458212852478},{"text":"Good morning.","start":4.48,"end":5.22,"sentiment":"positive","sentiment_score":0.3812463730573654},{"text":"Peter, it's Ronald from Cloud Solution IT.","start":5.8399997,"end":9.78,"sentiment":"neutral","sentiment_score":0.2740169082369123},{"text":"How are you doing today?","start":10.4,"end":11.62,"sentiment":"neutral","sentiment_score":0.2389014929533005},{"text":"Yeah.","start":15.474999,"end":15.974999,"sentiment":"neutral","sentiment_score":0.05492241680622101}],"sentiment":"neutral","sentiment_score":0.2547553479671478,"num_words":16,"start":4.24,"end":15.974999},{"sentences":[{"text":"Peter, I hope you still remember the company, because the last time that we touched base with you, it was November of last year.","start":16.515,"end":24.535,"sentiment":"neutral","sentiment_score":0.06902554910629988},{"text":"And during that 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Yeah. Good, Ronald. What's are you calling about? Yeah. I I don't have a need for your services. I'm not sure why you where you got my number from. Which company are you referring to? I beg your pardon? I have no association with Canon. I keep getting telephone calls from people that believe I have an association with Canon. So somehow, somewhere somehow, somewhere my number or my name is incorrectly connected to some people or the organization of Canon. I've had no involvement with them in any professional way. I haven't I've never even bought a Canon printer or product or or a camera. I have no no. No. No. No. No. I have nothing to do with Canon. Never has. So I don't know why my number is there. Could you approach somebody and find out why my number and my name is affiliated with Canon? Because I have none. No. No. No. No. No. No. I'm in a totally different industry. I have no need. Never had a need. I'm not associated with Canon. I'm not associated with any business other than my own private business. Okay? So there's some error there's some there is some error there that has been connected incorrectly with Canon and the purpose for which you phoned. You got it? Okay. Thank you. 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Yeah. Good, Ronald. What's are you calling about? Yeah.\n\nI I don't have a need for your services. I'm not sure why you where you got my number from. Which company are you referring to? I beg your pardon? I have no association with Canon.\n\nI keep getting telephone calls from people that believe I have an association with Canon. So somehow, somewhere somehow, somewhere my number or my name is incorrectly connected to some people or the organization of Canon. I've had no involvement with them in any professional way. I haven't I've never even bought a Canon printer or product or or a camera. I have no no.\n\nNo. No. No. No. I have nothing to do with Canon.\n\nNever has. So I don't know why my number is there. Could you approach somebody and find out why my number and my name is affiliated with Canon? Because I have none. No.\n\nNo. No. No. No. No.\n\nI'm in a totally different industry. I have no need. Never had a need. I'm not associated with Canon. I'm not associated with any business other than my own private business.\n\nOkay? So there's some error there's some there is some error there that has been connected incorrectly with Canon and the purpose for which you phoned. You got it? Okay. Thank you.\n\nYou too.","paragraphs":[{"sentences":[{"text":"Hello?","start":10.48,"end":10.98,"sentiment":"neutral","sentiment_score":0.22346296906471252},{"text":"Yeah.","start":12.0,"end":12.32,"sentiment":"neutral","sentiment_score":0.15834122896194458},{"text":"Good, Ronald.","start":12.32,"end":12.96,"sentiment":"positive","sentiment_score":0.3654020130634308},{"text":"What's are you calling about?","start":12.96,"end":14.58,"sentiment":"neutral","sentiment_score":0.09752699732780455},{"text":"Yeah.","start":63.21,"end":63.53,"sentiment":"neutral","sentiment_score":-0.11059261858463287}],"sentiment":"neutral","sentiment_score":0.14896505922079087,"num_words":10,"start":10.48,"end":63.53},{"sentences":[{"text":"I I don't have a need for your services.","start":63.53,"end":65.79,"sentiment":"negative","sentiment_score":-0.36687129073672825},{"text":"I'm not sure why you where you got my number 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Good morning. Peter, it's Ronald from Cloud Solution IT. How\n\nChannel 1: Hello?\n\nChannel 0: are you doing today?\n\nChannel 1: Yeah. Good, Ronald. What's are you calling about?\n\nChannel 0: Yeah. Peter, I hope you still remember the company, because the last time that we touched base with you, it was November of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, Peter, it's Cloud Solution IT. We are a managed service provider.\n\nWe are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many more. And the reason for my call today, Peter, same thing as before, we're only hoping to arrange an introductory\n\nChannel 1: Yeah.\n\nChannel 0: meeting\n\nChannel 1: I\n\nChannel 0: with\n\nChannel 1: I don't\n\nChannel 0: you.\n\nChannel 1: have a need for your services. I'm not sure why you where you got my number from.\n\nChannel 0: What do you mean, sir, you don't have a needs? You don't have any requirements in your company?\n\nChannel 1: Which company are you referring to?\n\nChannel 0: Sir, there would be in Canon.\n\nChannel 1: I beg your pardon?\n\nChannel 0: A Canon.\n\nChannel 1: I have no association with Canon. I keep getting telephone calls from people that believe I have an association with Canon. So somehow,\n\nChannel 0: Alright.\n\nChannel 1: somewhere somehow, somewhere my number or my name is incorrectly connected to some people or the organization of Canon. I've had no involvement with them in\n\nChannel 0: Alright.\n\nChannel 1: any professional\n\nChannel 0: Okay.\n\nChannel 1: way. I haven't I've never even bought a Canon printer or product or or a camera. I have\n\nChannel 0: But\n\nChannel 1: no\n\nChannel 0: are you working as\n\nChannel 1: no.\n\nChannel 0: a\n\nChannel 1: No.\n\nChannel 0: IT\n\nChannel 1: No.\n\nChannel 0: manager, sir?\n\nChannel 1: No. No. I have nothing to do with Canon. Never has. So I don't know why my number is there.\n\nCould you approach somebody and find out why my number\n\nChannel 0: Yes, sir.\n\nChannel 1: and my name is affiliated with Canon? Because I have none.\n\nChannel 0: Yes, sir. But have you worked as an IT manager in\n\nChannel 1: No. No.\n\nChannel 0: a different\n\nChannel 1: No.\n\nChannel 0: company?\n\nChannel 1: No. No. No. I'm in a totally different industry. I have no need.\n\nNever had a need. I'm not associated with Canon. I'm not associated\n\nChannel 0: Mhmm.\n\nChannel 1: with any business other than my own private business. Okay?\n\nChannel 0: Alright.\n\nChannel 1: So there's some\n\nChannel 0: Got\n\nChannel 1: error\n\nChannel 0: it,\n\nChannel 1: there's\n\nChannel 0: sir.\n\nChannel 1: some there is some error there that has been connected incorrectly with Canon and the purpose for which you phoned.\n\nChannel 0: Yes, sir. Got it. I understand. Okay. No no worries.\n\nChannel 1: You\n\nChannel 0: Thank\n\nChannel 1: got\n\nChannel 0: you.\n\nChannel 1: it? Okay.\n\nChannel 0: Yep.\n\nChannel 1: Thank you.\n\nChannel 0: Alright. Have a good day. Have a good day.\n\nChannel 1: You too.","paragraphs":[{"sentences":[{"text":"Yeah.","start":4.24,"end":4.48,"sentiment":"neutral","sentiment_score":0.14604458212852478},{"text":"Good morning.","start":4.48,"end":5.22,"sentiment":"positive","sentiment_score":0.3812463730573654},{"text":"Peter, it's Ronald from Cloud Solution IT.","start":5.8399997,"end":9.78,"sentiment":"neutral","sentiment_score":0.2740169082369123},{"text":"How","start":10.4,"end":10.559999,"sentiment":"neutral","sentiment_score":0.2188195139169693}],"sentiment":"neutral","sentiment_score":0.2768613818016919,"channel":0,"num_words":11,"start":4.24,"end":10.559999},{"sentences":[{"text":"Hello?","start":10.48,"end":10.98,"sentiment":"neutral","sentiment_score":0.22346296906471252}],"sentiment":"neutral","sentiment_score":0.22346296906471252,"channel":1,"num_words":1,"start":10.48,"end":10.98},{"sentences":[{"text":"are you doing 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customer, Ronald, is calling about a meeting with his CTO, Baljit Singh, to introduce their company and provide cloud solutions. He denies any association with Canon and has no need for their services. The agent apologizes for the error and assures Ronald that there is no need to contact Canon."},"intents":{"segments":[{"text":"Peter, I hope you still remember the company, because the last time that we touched base with you, it was November of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.","start_word":25,"end_word":75,"intents":[{"intent":"Arrange meeting","confidence_score":0.047121268}]},{"text":"somewhere somehow, somewhere my number or my name is incorrectly connected to some people or the organization of Canon. I've had no involvement with them in Alright.","start_word":221,"end_word":247,"intents":[{"intent":"Inquire about number connection","confidence_score":0.0015489864}]},{"text":"and my name is affiliated with Canon? Because I have none.","start_word":313,"end_word":323,"intents":[{"intent":"Confirm identity","confidence_score":0.0060005477},{"intent":"Refuse affiliation","confidence_score":0.0010591886}]},{"text":"No. I'm in a totally different industry. I have no need. Never had a need. I'm not associated with Canon. I'm not associated Mhmm. with any business other than my own private business. Okay?","start_word":343,"end_word":376,"intents":[{"intent":"Identify business","confidence_score":0.0027414302}]},{"text":"some there is some error there that has been connected incorrectly with Canon and the purpose for which you phoned.","start_word":386,"end_word":405,"intents":[{"intent":"Clarify purpose","confidence_score":0.005932035}]}]},"sentiments":{"segments":[{"text":"Yeah.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.14604458212852478},{"text":"Good morning.","start_word":1,"end_word":2,"sentiment":"positive","sentiment_score":0.3723699450492859},{"text":"Peter, it's Ronald from Cloud Solution IT. How Hello? are you doing today? Yeah.","start_word":3,"end_word":16,"sentiment":"neutral","sentiment_score":0.2512455880641937},{"text":"Good, Ronald.","start_word":17,"end_word":18,"sentiment":"positive","sentiment_score":0.3654020130634308},{"text":"What's are you calling about? Yeah. Peter, I hope you still remember the company, because the last time that we touched base with you, it was November of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, Peter, it's Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many more. And the reason for my call today, Peter, same thing as before, we're only hoping to arrange an introductory Yeah.","start_word":19,"end_word":136,"sentiment":"neutral","sentiment_score":0.09305399656295776},{"text":"meeting I with I don't you. have a need for your services. I'm not sure why you where you got my number from.","start_word":137,"end_word":159,"sentiment":"negative","sentiment_score":-0.3861748278141022},{"text":"What do you mean, sir, you don't have a needs? You don't have any requirements in your company? Which company are you referring to? Sir, there would be in Canon. I beg your pardon? A Canon.","start_word":160,"end_word":195,"sentiment":"neutral","sentiment_score":-0.23819996416568756},{"text":"I have no association with Canon. I keep getting telephone calls from people that believe I have an association with Canon.","start_word":196,"end_word":216,"sentiment":"negative","sentiment_score":-0.4401073157787323},{"text":"So somehow, Alright. somewhere somehow, somewhere my number or my name is incorrectly connected to some people or the organization of Canon. I've had no involvement with them in Alright. any professional Okay. way. I haven't I've never even bought a Canon printer or product or or a camera. I have But no are you working as a no. No. IT No. manager, sir? No. No.","start_word":217,"end_word":282,"sentiment":"neutral","sentiment_score":-0.19857895848425952},{"text":"I have nothing to do with Canon.","start_word":283,"end_word":289,"sentiment":"negative","sentiment_score":-0.354653537273407},{"text":"Never has. So I don't know why my number is there. Could you approach somebody and find out why my number Yes, sir. and my name is affiliated with Canon? Because I have none. Yes, sir. But have you worked as an IT manager in No. No. a different No. company? No. No. No. I'm in a totally different industry.","start_word":290,"end_word":349,"sentiment":"neutral","sentiment_score":-0.14520741999149325},{"text":"I have no need.","start_word":350,"end_word":353,"sentiment":"negative","sentiment_score":-0.33657991886138916},{"text":"Never had a need. I'm not associated with Canon. I'm not associated Mhmm. with any business other than my own private business. Okay? Alright. So there's some Got error it, there's sir. some there is some error there that has been connected incorrectly with Canon and the purpose for which you phoned. Yes, sir. Got it. I understand. Okay. No no worries. You Thank got you. it? Okay. Yep. Thank you.","start_word":354,"end_word":424,"sentiment":"neutral","sentiment_score":-0.098922498524189},{"text":"Alright. Have a good day. Have a good day. You too.","start_word":425,"end_word":435,"sentiment":"positive","sentiment_score":0.5414879592982206}],"average":{"sentiment":"neutral","sentiment_score":-0.07978718909844514}}}}