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Jessie speaking. Hi, Joseph. Sorry. Yes. Sorry. Who is this? Yes. Yes. I do. And I I couldn't make it and I I couldn't accept. So yeah. Because okay. Because I'm really flat chat with our fees at the moment. We're updating our systems. I mean, after July 1 or then after next week, I should be okay to be able to communicate with other people and read my email. But at the moment, I'm sort of flat checked. Really flat checked. So I do apologize. Okay. So I'll have a look at this. Yeah. Okay. Thank you. No prob. So anyway, but I'll have to call you to speak. Well, I'll see what I can do. Okay? Thank you. Thank you. No worries. You too. Bye. 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Jessie speaking. Hi, Joseph. Sorry. Yes.\n\nSorry. Who is this? Yes. Yes. I do.\n\nAnd I I couldn't make it and I I couldn't accept. So yeah. Because okay. Because I'm really flat chat with our fees at the moment. We're updating our systems.\n\nI mean, after July 1 or then after next week, I should be okay to be able to communicate with other people and read my email. But at the moment, I'm sort of flat checked. Really flat checked. So I do apologize. Okay.\n\nSo I'll have a look at this. Yeah. Okay. Thank you. No prob.\n\nSo anyway, but I'll have to call you to speak. Well, I'll see what I can do. Okay? Thank you. Thank you.\n\nNo worries. You too. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.24,"end":0.64,"sentiment":"neutral","sentiment_score":0.04009363427758217},{"text":"Jessie speaking.","start":0.64,"end":1.54,"sentiment":"neutral","sentiment_score":0.04276459291577339},{"text":"Hi, Joseph.","start":3.6799998,"end":4.58,"sentiment":"neutral","sentiment_score":0.25091923773288727},{"text":"Sorry.","start":7.3599997,"end":7.68,"sentiment":"neutral","sentiment_score":0.09909473359584808},{"text":"Yes.","start":7.68,"end":8.18,"sentiment":"neutral","sentiment_score":0.04862351715564728}],"sentiment":"neutral","sentiment_score":0.11073993518948555,"num_words":7,"start":0.24,"end":8.18},{"sentences":[{"text":"Sorry.","start":8.24,"end":8.74,"sentiment":"neutral","sentiment_score":-0.0304015688598156},{"text":"Who is this?","start":8.8,"end":9.78,"sentiment":"neutral","sentiment_score":-0.0037953111653526625},{"text":"Yes.","start":17.914999,"end":18.414999,"sentiment":"neutral","sentiment_score":0.022229887545108795},{"text":"Yes.","start":18.635,"end":19.035,"sentiment":"neutral","sentiment_score":0.013040323741734028},{"text":"I do.","start":19.035,"end":19.515,"sentiment":"neutral","sentiment_score":-0.014629197306931019}],"sentiment":"neutral","sentiment_score":-0.0044719607103616,"num_words":8,"start":8.24,"end":19.515},{"sentences":[{"text":"And I I couldn't make it and I I couldn't accept.","start":19.515,"end":24.335,"sentiment":"negative","sentiment_score":-0.34961688789454376},{"text":"So yeah.","start":24.474998,"end":25.384998,"sentiment":"neutral","sentiment_score":-0.1209874078631401},{"text":"Because okay.","start":32.99,"end":33.95,"sentiment":"neutral","sentiment_score":0.00949403177946806},{"text":"Because I'm really flat chat with our fees at the moment.","start":33.95,"end":37.57,"sentiment":"neutral","sentiment_score":-0.11609757082028822},{"text":"We're updating our systems.","start":38.27,"end":39.73,"sentiment":"neutral","sentiment_score":-0.02359949890524149}],"sentiment":"neutral","sentiment_score":-0.18134145978838206,"num_words":30,"start":19.515,"end":39.73},{"sentences":[{"text":"I mean, after July 1 or then after next week, I should be okay to be able to communicate with other people and read my email.","start":39.975,"end":47.335,"sentiment":"neutral","sentiment_score":-0.021425109786482956},{"text":"But at the moment, I'm sort of flat checked.","start":47.335,"end":49.975,"sentiment":"neutral","sentiment_score":-0.1498830227388276},{"text":"Really flat checked.","start":49.975,"end":51.034996,"sentiment":"neutral","sentiment_score":-0.1222697099049886},{"text":"So I do apologize.","start":51.894997,"end":52.954998,"sentiment":"neutral","sentiment_score":-0.1647569164633751},{"text":"Okay.","start":54.06,"end":54.252003,"sentiment":"neutral","sentiment_score":0.0015727132558822632}],"sentiment":"neutral","sentiment_score":-0.068145677707223,"num_words":43,"start":39.975,"end":54.252003},{"sentences":[{"text":"So I'll have a look at this.","start":54.252003,"end":55.84,"sentiment":"neutral","sentiment_score":0.001619280448981694},{"text":"Yeah.","start":56.86,"end":57.36,"sentiment":"neutral","sentiment_score":0.04085718095302582},{"text":"Okay.","start":72.085,"end":72.325,"sentiment":"neutral","sentiment_score":0.16752254962921145},{"text":"Thank you.","start":72.325,"end":73.045,"sentiment":"neutral","sentiment_score":0.2378348559141159},{"text":"No prob.","start":73.045,"end":73.685,"sentiment":"neutral","sentiment_score":0.029710840433835983}],"sentiment":"neutral","sentiment_score":0.05806200664777022,"num_words":13,"start":54.252003,"end":73.685},{"sentences":[{"text":"So anyway, but I'll have to call you to speak.","start":73.685,"end":75.765,"sentiment":"neutral","sentiment_score":-0.02160746632143855},{"text":"Well, I'll see what I can do.","start":75.765,"end":77.284996,"sentiment":"neutral","sentiment_score":0.04170123673975468},{"text":"Okay?","start":77.284996,"end":77.784996,"sentiment":"neutral","sentiment_score":0.060498639941215515},{"text":"Thank you.","start":78.645,"end":79.445,"sentiment":"positive","sentiment_score":0.36530372500419617},{"text":"Thank you.","start":79.445,"end":80.085,"sentiment":"positive","sentiment_score":0.4268619418144226}],"sentiment":"neutral","sentiment_score":0.07821199852465228,"num_words":22,"start":73.685,"end":80.085},{"sentences":[{"text":"No worries.","start":80.085,"end":80.744995,"sentiment":"positive","sentiment_score":0.3351510763168335},{"text":"You too.","start":81.445,"end":82.085,"sentiment":"neutral","sentiment_score":0.2870439738035202},{"text":"Bye.","start":82.085,"end":82.405,"sentiment":"neutral","sentiment_score":0.1647143512964249},{"text":"Bye.","start":82.405,"end":82.905,"sentiment":"neutral","sentiment_score":0.08395281434059143}],"sentiment":"neutral","sentiment_score":0.2488428776462873,"num_words":6,"start":80.085,"end":82.905}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. Jessie speaking.\n\nChannel 0: Hi, Josephine.\n\nChannel 1: Hi, Joseph.\n\nChannel 0: Good day.\n\nChannel 1: Sorry. Yes. Sorry. Who is this?\n\nChannel 0: Yeah. This is Andrew from Vigilance AI. We talked the other week ago, if you remember. I\n\nChannel 1: Yes. Yes. I\n\nChannel 0: you\n\nChannel 1: do.\n\nChannel 0: said\n\nChannel 1: And I I couldn't make it and I I couldn't accept. So yeah.\n\nChannel 0: oh, it's alright. So we actually send you an email.\n\nChannel 1: Because okay. Because I'm really flat chat with our fees at the moment. We're updating our systems. I mean, after July 1 or then after next week, I should be okay to be able to communicate with other people and read my email. But at the moment, I'm sort of flat checked.\n\nReally flat checked. So I do apologize.\n\nChannel 0: Oh.\n\nChannel 1: Okay.\n\nChannel 0: Oh,\n\nChannel 1: So I'll\n\nChannel 0: I understand.\n\nChannel 1: have a look at this. Yeah.\n\nChannel 0: Oh, yeah. If if you want, I can send another one just so that you can check and update the info about us. Just remember, it's vigilance AI. And, again, I I just wanna thank you for giving me at this time to talk to you, Josephine.\n\nChannel 1: Okay. Thank you. No prob. So anyway, but I'll\n\nChannel 0: Alright.\n\nChannel 1: have to call you to speak. Well, I'll see what I can do. Okay?\n\nChannel 0: Alright.\n\nChannel 1: Thank you.\n\nChannel 0: Appreciate\n\nChannel 1: Thank\n\nChannel 0: it.\n\nChannel 1: you.\n\nChannel 0: Yeah.\n\nChannel 1: No worries.\n\nChannel 0: You have a great day. Take care.\n\nChannel 1: You too. Bye. 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Josephine apologizes for not being available to talk earlier and explains that they are updating their systems. The agent offers to send another email to Josephine to update their information and thanks her for the call."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hello. Jessie speaking. Hi, Josephine. Hi, Joseph.","start_word":0,"end_word":6,"sentiment":"neutral","sentiment_score":0.12169382721185684},{"text":"Good day.","start_word":7,"end_word":8,"sentiment":"positive","sentiment_score":0.3935489058494568},{"text":"Sorry. Yes. Sorry. Who is this? Yeah. This is Andrew from Vigilance AI. We talked the other week ago, if you remember. I Yes. Yes. I you do.","start_word":9,"end_word":36,"sentiment":"neutral","sentiment_score":0.016434501856565475},{"text":"said And I I couldn't make it and I I couldn't accept.","start_word":37,"end_word":48,"sentiment":"negative","sentiment_score":-0.3343329131603241},{"text":"So yeah. oh, it's alright. So we actually send you an email. Because okay. Because I'm really flat chat with our fees at the moment. We're updating our systems. I mean, after July 1 or then after next week, I should be okay to be able to communicate with other people and read my email. But at the moment, I'm sort of flat checked. Really flat checked. So I do apologize. Oh. Okay. Oh, So I'll I understand. have a look at this. Yeah. Oh, yeah. If if you want, I can send another one just so that you can check and update the info about us. Just remember, it's vigilance AI.","start_word":49,"end_word":160,"sentiment":"neutral","sentiment_score":-0.013730430975556374},{"text":"And, again, I I just wanna thank you for giving me at this time to talk to you, Josephine.","start_word":161,"end_word":179,"sentiment":"positive","sentiment_score":0.3644424378871918},{"text":"Okay. Thank you. No prob. So anyway, but I'll Alright. have to call you to speak. Well, I'll see what I can do. Okay? 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