{"metadata":{"transaction_key":"deprecated","request_id":"01a0fb2f-8161-7483-ad64-4422da05b643","sha256":"002afc119e1a98fd73f26e951a9a4318b32b8801fcf0829ef28589fc7f657ba6","created":"2026-10-02T05:56:30.564Z","duration":17.279938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":67,"output_tokens":67},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":67,"output_tokens":13}},"results":{"channels":[{"alternatives":[{"transcript":"Good day. Good day. Good day, Karina. My name is Rahul calling from TechnoOne. Rahul from TechnoOne. Thank you, Karina. Bye bye.","confidence":0.99316406,"words":[{"word":"good","start":8.654938,"end":8.8949375,"confidence":0.83984375,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.348822683095932},{"word":"day","start":8.8949375,"end":8.974937,"confidence":0.9904785,"punctuated_word":"day.","sentiment":"neutral","sentiment_score":0.286625474691391},{"word":"good","start":8.974937,"end":9.214937,"confidence":0.9980469,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.3320814073085785},{"word":"day","start":9.214937,"end":9.294937,"confidence":0.9980469,"punctuated_word":"day.","sentiment":"neutral","sentiment_score":0.3098943829536438},{"word":"good","start":9.294937,"end":9.374937,"confidence":0.99902344,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.38798588514328},{"word":"day","start":9.374937,"end":9.534937,"confidence":0.982666,"punctuated_word":"day,","sentiment":"positive","sentiment_score":0.4426086544990539},{"word":"karina","start":9.534937,"end":10.014937,"confidence":0.91259766,"punctuated_word":"Karina.","sentiment":"positive","sentiment_score":0.4138302206993103},{"word":"my","start":10.014937,"end":10.174937,"confidence":1.0,"punctuated_word":"My","sentiment":"neutral","sentiment_score":0.204754039645195},{"word":"name","start":10.174937,"end":10.334937,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.17721612751483917},{"word":"is","start":10.334937,"end":10.574938,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.1969140022993088},{"word":"rahul","start":10.574938,"end":11.074938,"confidence":0.58447266,"punctuated_word":"Rahul","sentiment":"neutral","sentiment_score":0.23310306668281555},{"word":"calling","start":11.134937,"end":11.374937,"confidence":0.94384766,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.1898108869791031},{"word":"from","start":11.374937,"end":11.614937,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.19617228209972384},{"word":"technoone","start":11.614937,"end":12.114937,"confidence":0.7821655,"punctuated_word":"TechnoOne.","sentiment":"neutral","sentiment_score":0.17876392602920532},{"word":"rahul","start":12.254937,"end":12.734938,"confidence":0.9873047,"punctuated_word":"Rahul","sentiment":"neutral","sentiment_score":0.12968315184116364},{"word":"from","start":12.734938,"end":13.054937,"confidence":0.9921875,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.13667099177837372},{"word":"technoone","start":13.054937,"end":13.554937,"confidence":0.9819336,"punctuated_word":"TechnoOne.","sentiment":"neutral","sentiment_score":0.13188764452934265},{"word":"thank","start":13.774937,"end":14.014937,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6954301595687866},{"word":"you","start":14.014937,"end":14.334937,"confidence":0.99902344,"punctuated_word":"you,","sentiment":"positive","sentiment_score":0.6917964220046997},{"word":"karina","start":14.334937,"end":14.834937,"confidence":0.9980469,"punctuated_word":"Karina.","sentiment":"positive","sentiment_score":0.625872015953064},{"word":"bye","start":14.974937,"end":15.134937,"confidence":0.99316406,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.3169456720352173},{"word":"bye","start":15.134937,"end":15.634937,"confidence":0.98583984,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.1981639862060547}],"paragraphs":{"transcript":"\nGood day. Good day. Good day, Karina. My name is Rahul calling from TechnoOne. Rahul from TechnoOne.\n\nThank you, Karina. Bye bye.","paragraphs":[{"sentences":[{"text":"Good day.","start":8.654938,"end":8.974937,"sentiment":"neutral","sentiment_score":0.3177240788936615},{"text":"Good day.","start":8.974937,"end":9.294937,"sentiment":"neutral","sentiment_score":0.32098789513111115},{"text":"Good day, Karina.","start":9.294937,"end":10.014937,"sentiment":"positive","sentiment_score":0.4148082534472148},{"text":"My name is Rahul calling from TechnoOne.","start":10.014937,"end":12.114937,"sentiment":"neutral","sentiment_score":0.19667633303574153},{"text":"Rahul from TechnoOne.","start":12.254937,"end":13.554937,"sentiment":"neutral","sentiment_score":0.13274726271629333}],"sentiment":"neutral","sentiment_score":0.2527544016347212,"num_words":17,"start":8.654938,"end":13.554937},{"sentences":[{"text":"Thank you, Karina.","start":13.774937,"end":14.834937,"sentiment":"positive","sentiment_score":0.6710328658421835},{"text":"Bye bye.","start":14.974937,"end":15.634937,"sentiment":"neutral","sentiment_score":0.257554829120636}],"sentiment":"positive","sentiment_score":0.5056416511535644,"num_words":5,"start":13.774937,"end":15.634937}]}}]},{"alternatives":[{"transcript":"The person you are calling is not available. Please leave a short message, and it will be sent as an audio message.","confidence":1.0,"words":[{"word":"the","start":0.16,"end":0.39999998,"confidence":0.9980469,"punctuated_word":"The","sentiment":"negative","sentiment_score":-0.4000556766986847},{"word":"person","start":0.39999998,"end":0.71999997,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.42704668641090393},{"word":"you","start":0.71999997,"end":0.88,"confidence":1.0,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.4012090265750885},{"word":"are","start":0.88,"end":1.12,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.32766157388687134},{"word":"calling","start":1.12,"end":1.5999999,"confidence":1.0,"punctuated_word":"calling","sentiment":"negative","sentiment_score":-0.4251381456851959},{"word":"is","start":1.5999999,"end":1.8399999,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.5502931475639343},{"word":"not","start":1.8399999,"end":2.1599998,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.5820364952087402},{"word":"available","start":2.1599998,"end":2.6599998,"confidence":1.0,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.5701959133148193},{"word":"please","start":3.12,"end":3.52,"confidence":1.0,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.3847624361515045},{"word":"leave","start":3.52,"end":3.6799998,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.3113439679145813},{"word":"a","start":3.6799998,"end":3.84,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.32930755615234375},{"word":"short","start":3.84,"end":4.24,"confidence":1.0,"punctuated_word":"short","sentiment":"neutral","sentiment_score":-0.2083582878112793},{"word":"message","start":4.24,"end":4.74,"confidence":0.9248047,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.27143970131874084},{"word":"and","start":4.7999997,"end":5.04,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.1912810504436493},{"word":"it","start":5.04,"end":5.12,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.2852459251880646},{"word":"will","start":5.12,"end":5.2799997,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.1508639007806778},{"word":"be","start":5.2799997,"end":5.44,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.17614592611789703},{"word":"sent","start":5.44,"end":5.8399997,"confidence":1.0,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":-0.18913596868515015},{"word":"as","start":5.8399997,"end":6.0,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.20169588923454285},{"word":"an","start":6.0,"end":6.16,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.21191073954105377},{"word":"audio","start":6.16,"end":6.56,"confidence":1.0,"punctuated_word":"audio","sentiment":"neutral","sentiment_score":-0.16367840766906738},{"word":"message","start":6.56,"end":7.06,"confidence":1.0,"punctuated_word":"message.","sentiment":"neutral","sentiment_score":-0.25193488597869873}],"paragraphs":{"transcript":"\nThe person you are calling is not available. Please leave a short message, and it will be sent as an audio message.","paragraphs":[{"sentences":[{"text":"The person you are calling is not available.","start":0.16,"end":2.6599998,"sentiment":"negative","sentiment_score":-0.4604545831680298},{"text":"Please leave a short message, and it will be sent as an audio message.","start":3.12,"end":7.06,"sentiment":"neutral","sentiment_score":-0.23765033164194652}],"sentiment":"neutral","sentiment_score":-0.3186700594696132,"num_words":22,"start":0.16,"end":7.06}]}}]}],"paragraphs":{"transcript":"\nChannel 1: The person you are calling is not available. Please leave a short message, and it will be sent as an audio message.\n\nChannel 0: Good day. Good day. Good day, Karina. My name is Rahul calling from TechnoOne. Rahul from TechnoOne.\n\nThank you, Karina. Bye bye.","paragraphs":[{"sentences":[{"text":"The person you are calling is not available.","start":0.16,"end":2.6599998,"sentiment":"negative","sentiment_score":-0.4604545831680298},{"text":"Please leave a short message, and it will be sent as an audio message.","start":3.12,"end":7.06,"sentiment":"neutral","sentiment_score":-0.23765033164194652}],"sentiment":"neutral","sentiment_score":-0.3186700594696132,"channel":1,"num_words":22,"start":0.16,"end":7.06},{"sentences":[{"text":"Good day.","start":8.654938,"end":8.974937,"sentiment":"neutral","sentiment_score":0.3177240788936615},{"text":"Good day.","start":8.974937,"end":9.294937,"sentiment":"neutral","sentiment_score":0.32098789513111115},{"text":"Good day, Karina.","start":9.294937,"end":10.014937,"sentiment":"positive","sentiment_score":0.4148082534472148},{"text":"My name is Rahul calling from TechnoOne.","start":10.014937,"end":12.114937,"sentiment":"neutral","sentiment_score":0.19667633303574153},{"text":"Rahul from TechnoOne.","start":12.254937,"end":13.554937,"sentiment":"neutral","sentiment_score":0.13274726271629333}],"sentiment":"neutral","sentiment_score":0.2527544016347212,"channel":0,"num_words":17,"start":8.654938,"end":13.554937},{"sentences":[{"text":"Thank you, Karina.","start":13.774937,"end":14.834937,"sentiment":"positive","sentiment_score":0.6710328658421835},{"text":"Bye bye.","start":14.974937,"end":15.634937,"sentiment":"neutral","sentiment_score":0.257554829120636}],"sentiment":"positive","sentiment_score":0.5056416511535644,"channel":0,"num_words":5,"start":13.774937,"end":15.634937}]},"summary":{"result":"success","short":"The person you are calling is not available. Please leave a short message, and it will be sent as an audio message. Good day. Good day. Good day, Karina. My name is Rahul calling from TechnoOne. Rahul from TechnoOne. Thank you, Karina. Bye bye."},"intents":{"segments":[{"text":"Thank you, Karina. Bye bye.","start_word":39,"end_word":43,"intents":[{"intent":"Leave message","confidence_score":0.3029827},{"intent":"Send message","confidence_score":0.020362347}]},{"text":"Bye bye.","start_word":42,"end_word":43,"intents":[{"intent":"Express gratitude","confidence_score":0.003721731},{"intent":"End call","confidence_score":0.47816363}]}]},"sentiments":{"segments":[{"text":"The person you are calling is not available.","start_word":0,"end_word":7,"sentiment":"negative","sentiment_score":-0.47264808416366577},{"text":"Please leave a short message, and it will be sent as an audio message. Good day. Good day.","start_word":8,"end_word":25,"sentiment":"neutral","sentiment_score":-0.10025403648614883},{"text":"Good day, Karina.","start_word":26,"end_word":28,"sentiment":"positive","sentiment_score":0.4183605909347534},{"text":"My name is Rahul calling from TechnoOne. Rahul from TechnoOne.","start_word":29,"end_word":38,"sentiment":"neutral","sentiment_score":0.17244160175323486},{"text":"Thank you, Karina.","start_word":39,"end_word":41,"sentiment":"positive","sentiment_score":0.6546444296836853},{"text":"Bye bye.","start_word":42,"end_word":43,"sentiment":"neutral","sentiment_score":0.28542423248291016}],"average":{"sentiment":"neutral","sentiment_score":0.07667979909412896}}}}