{"metadata":{"transaction_key":"deprecated","request_id":"01a0cb75-12a9-7920-b92e-625068fcce61","sha256":"350fc92551f8d5b8b916f5536621c9c2871c16afcb221c900ce89dc9e660dddc","created":"2026-09-22T23:30:44.524Z","duration":92.08794,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":288,"output_tokens":69},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":315,"output_tokens":315},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":315,"output_tokens":11}},"results":{"channels":[{"alternatives":[{"transcript":"Yeah. Good morning. Craig, it's Ronald from Cloud Solution IT. How are you doing today? Alright. Okay. That's wonderful. Craig, I hope you still remember the company because the last time that we touch base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, Craig, it's cloud solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, and many more. And reason for my call today, Craig, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping that you have sorry. Go go ahead. Ah, alright. Mhmm. Mhmm. Alright. Got it, sir. I understand. Alright. No worries. Good luck, Craig. Okay? Thank you.","confidence":0.9980469,"words":[{"word":"yeah","start":3.04,"end":3.28,"confidence":0.90478516,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.09777963161468506},{"word":"good","start":3.28,"end":3.52,"confidence":0.9941406,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.34501880407333374},{"word":"morning","start":3.52,"end":4.02,"confidence":0.9223633,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.32680004835128784},{"word":"craig","start":4.56,"end":4.88,"confidence":0.91381836,"punctuated_word":"Craig,","sentiment":"neutral","sentiment_score":0.3187216520309448},{"word":"it's","start":4.88,"end":5.38,"confidence":0.9970703,"punctuated_word":"it's","sentiment":"positive","sentiment_score":0.3388940095901489},{"word":"ronald","start":5.68,"end":6.18,"confidence":0.96777344,"punctuated_word":"Ronald","sentiment":"neutral","sentiment_score":0.24757730960845947},{"word":"from","start":6.3199997,"end":6.8199997,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.24096360802650452},{"word":"cloud","start":6.8799996,"end":7.2799997,"confidence":0.61376953,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.2452041506767273},{"word":"solution","start":7.2799997,"end":7.7799997,"confidence":0.9267578,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.2259785234928131},{"word":"it","start":7.8399997,"end":8.34,"confidence":0.9926758,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.2146634012460709},{"word":"how","start":9.04,"end":9.2,"confidence":0.9375,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.28866639733314514},{"word":"are","start":9.2,"end":9.28,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.24967104196548465},{"word":"you","start":9.28,"end":9.44,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.26263678073883057},{"word":"doing","start":9.44,"end":9.679999,"confidence":1.0,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":0.23936857283115387},{"word":"today","start":9.679999,"end":10.179999,"confidence":1.0,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.22641894221305847},{"word":"alright","start":11.92,"end":12.32,"confidence":0.982666,"punctuated_word":"Alright.","sentiment":"positive","sentiment_score":0.344937264919281},{"word":"okay","start":12.32,"end":12.559999,"confidence":0.99902344,"punctuated_word":"Okay.","sentiment":"positive","sentiment_score":0.48052161931991577},{"word":"that's","start":12.559999,"end":12.799999,"confidence":0.9995117,"punctuated_word":"That's","sentiment":"positive","sentiment_score":0.7331067323684692},{"word":"wonderful","start":12.799999,"end":13.299999,"confidence":1.0,"punctuated_word":"wonderful.","sentiment":"positive","sentiment_score":0.6697702407836914},{"word":"craig","start":14.235,"end":14.635,"confidence":0.84033203,"punctuated_word":"Craig,","sentiment":"neutral","sentiment_score":0.19354361295700073},{"word":"i","start":14.635,"end":14.715,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.18414932489395144},{"word":"hope","start":14.715,"end":14.955,"confidence":1.0,"punctuated_word":"hope","sentiment":"neutral","sentiment_score":0.1711329221725464},{"word":"you","start":14.955,"end":15.115,"confidence":0.8071289,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.13549558818340302},{"word":"still","start":15.115,"end":15.515,"confidence":0.9921875,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.08721455931663513},{"word":"remember","start":15.515,"end":15.995,"confidence":0.9873047,"punctuated_word":"remember","sentiment":"neutral","sentiment_score":0.0667782872915268},{"word":"the","start":15.995,"end":16.155,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08102797716856003},{"word":"company","start":16.155,"end":16.635,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.13879749178886414},{"word":"because","start":16.635,"end":16.955,"confidence":0.65234375,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.07061314582824707},{"word":"the","start":16.955,"end":17.115,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0674537792801857},{"word":"last","start":17.115,"end":17.355,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.025896014645695686},{"word":"time","start":17.355,"end":17.595,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.07666785269975662},{"word":"that","start":17.595,"end":17.835,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.08328065276145935},{"word":"we","start":17.835,"end":18.155,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.0997498407959938},{"word":"touch","start":18.155,"end":18.475,"confidence":0.7788086,"punctuated_word":"touch","sentiment":"neutral","sentiment_score":0.11325353384017944},{"word":"base","start":18.475,"end":18.715,"confidence":0.99902344,"punctuated_word":"base","sentiment":"neutral","sentiment_score":0.10507849603891373},{"word":"with","start":18.715,"end":18.955,"confidence":0.99902344,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.10697465389966963},{"word":"you","start":18.955,"end":19.115,"confidence":0.9199219,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.11741694808006288},{"word":"it","start":19.115,"end":19.275,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.06851882487535477},{"word":"was","start":19.275,"end":19.595,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.0400577113032341},{"word":"february","start":19.595,"end":20.075,"confidence":1.0,"punctuated_word":"February","sentiment":"neutral","sentiment_score":0.06251981109380722},{"word":"of","start":20.075,"end":20.315,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.08207700401544571},{"word":"this","start":20.315,"end":20.555,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.0789378434419632},{"word":"year","start":20.555,"end":21.055,"confidence":0.9597168,"punctuated_word":"year.","sentiment":"neutral","sentiment_score":0.08114080131053925},{"word":"and","start":21.595,"end":22.095,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.06589601188898087},{"word":"during","start":22.395,"end":22.795,"confidence":0.9526367,"punctuated_word":"during","sentiment":"neutral","sentiment_score":0.043458908796310425},{"word":"that","start":22.795,"end":23.035,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.050832610577344894},{"word":"time","start":23.035,"end":23.515,"confidence":0.9880371,"punctuated_word":"time,","sentiment":"neutral","sentiment_score":0.041784144937992096},{"word":"i","start":23.515,"end":23.675,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.055497847497463226},{"word":"was","start":23.675,"end":24.175,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.03802977502346039},{"word":"trying","start":24.235,"end":24.555,"confidence":0.9970703,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":0.055357761681079865},{"word":"to","start":24.555,"end":24.795,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0583973228931427},{"word":"arrange","start":24.795,"end":25.195,"confidence":1.0,"punctuated_word":"arrange","sentiment":"neutral","sentiment_score":0.08604181557893753},{"word":"a","start":25.195,"end":25.355,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.09265702962875366},{"word":"meeting","start":25.355,"end":25.755001,"confidence":1.0,"punctuated_word":"meeting","sentiment":"neutral","sentiment_score":0.08176052570343018},{"word":"with","start":25.755001,"end":25.915,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.07011591643095016},{"word":"you","start":25.915,"end":26.415,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.11476483941078186},{"word":"together","start":26.85,"end":27.21,"confidence":0.99902344,"punctuated_word":"together","sentiment":"neutral","sentiment_score":0.0907467156648636},{"word":"with","start":27.21,"end":27.57,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.09649685025215148},{"word":"my","start":27.57,"end":27.730001,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.11876755952835084},{"word":"cto","start":27.730001,"end":28.230001,"confidence":0.97753906,"punctuated_word":"CTO,","sentiment":"neutral","sentiment_score":0.10930824279785156},{"word":"mister","start":28.45,"end":28.85,"confidence":0.9909668,"punctuated_word":"mister","sentiment":"neutral","sentiment_score":0.10865487158298492},{"word":"baljit","start":28.85,"end":29.35,"confidence":0.79174805,"punctuated_word":"Baljit","sentiment":"neutral","sentiment_score":0.09998199343681335},{"word":"singh","start":29.41,"end":29.91,"confidence":0.9033203,"punctuated_word":"Singh,","sentiment":"neutral","sentiment_score":0.1138942688703537},{"word":"to","start":30.45,"end":30.85,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.10791612416505814},{"word":"introduce","start":30.85,"end":31.35,"confidence":1.0,"punctuated_word":"introduce","sentiment":"neutral","sentiment_score":0.08349962532520294},{"word":"our","start":31.41,"end":31.650002,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.09212375432252884},{"word":"company","start":31.650002,"end":31.970001,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.10965710878372192},{"word":"and","start":31.970001,"end":32.21,"confidence":0.9838867,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.1432732343673706},{"word":"our","start":32.21,"end":32.45,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.10416848212480544},{"word":"services","start":32.45,"end":32.95,"confidence":0.99902344,"punctuated_word":"services.","sentiment":"neutral","sentiment_score":0.09281788766384123},{"word":"name","start":33.89,"end":34.21,"confidence":0.99902344,"punctuated_word":"Name","sentiment":"neutral","sentiment_score":0.06625887751579285},{"word":"of","start":34.21,"end":34.37,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.049430012702941895},{"word":"the","start":34.37,"end":34.53,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06018649786710739},{"word":"company","start":34.53,"end":35.010002,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.07482798397541046},{"word":"again","start":35.010002,"end":35.33,"confidence":0.58410645,"punctuated_word":"again,","sentiment":"neutral","sentiment_score":0.07062602043151855},{"word":"craig","start":35.33,"end":35.65,"confidence":0.87890625,"punctuated_word":"Craig,","sentiment":"neutral","sentiment_score":0.07488551735877991},{"word":"it's","start":35.65,"end":36.05,"confidence":0.9658203,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.08946584165096283},{"word":"cloud","start":36.05,"end":36.55,"confidence":0.6176758,"punctuated_word":"cloud","sentiment":"neutral","sentiment_score":0.1044100746512413},{"word":"solution","start":36.61,"end":37.11,"confidence":0.9819336,"punctuated_word":"solution","sentiment":"neutral","sentiment_score":0.07691604644060135},{"word":"it","start":37.25,"end":37.75,"confidence":0.9892578,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.07476384192705154},{"word":"we","start":38.61,"end":38.77,"confidence":0.8496094,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.06819042563438416},{"word":"are","start":38.77,"end":39.010002,"confidence":0.9980469,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.06196961924433708},{"word":"a","start":39.010002,"end":39.510002,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0810551866889},{"word":"managed","start":39.65,"end":40.05,"confidence":0.89453125,"punctuated_word":"managed","sentiment":"neutral","sentiment_score":0.10818423330783844},{"word":"service","start":40.05,"end":40.53,"confidence":1.0,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.062253985553979874},{"word":"provider","start":40.53,"end":41.03,"confidence":0.99853516,"punctuated_word":"provider.","sentiment":"neutral","sentiment_score":0.06988018751144409},{"word":"we","start":41.745003,"end":41.905003,"confidence":1.0,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.06033341586589813},{"word":"are","start":41.905003,"end":41.985,"confidence":0.9951172,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.06161070987582207},{"word":"also","start":41.985,"end":42.465,"confidence":0.9970703,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.06580237299203873},{"word":"microsoft","start":42.465,"end":42.945,"confidence":0.9199219,"punctuated_word":"Microsoft","sentiment":"neutral","sentiment_score":0.09301595389842988},{"word":"trusted","start":42.945,"end":43.425,"confidence":0.9921875,"punctuated_word":"trusted","sentiment":"neutral","sentiment_score":0.08741404116153717},{"word":"partner","start":43.425,"end":43.925,"confidence":1.0,"punctuated_word":"partner","sentiment":"neutral","sentiment_score":0.09553128480911256},{"word":"providing","start":44.065002,"end":44.545002,"confidence":0.73046875,"punctuated_word":"providing","sentiment":"neutral","sentiment_score":0.08019839227199554},{"word":"services","start":44.545002,"end":45.045002,"confidence":1.0,"punctuated_word":"services","sentiment":"neutral","sentiment_score":0.07596039772033691},{"word":"for","start":45.105,"end":45.505,"confidence":0.9980469,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.08733631670475006},{"word":"cloud","start":45.505,"end":45.985,"confidence":0.96240234,"punctuated_word":"cloud","sentiment":"neutral","sentiment_score":0.10608336329460144},{"word":"solution","start":45.985,"end":46.485,"confidence":0.9941406,"punctuated_word":"solution,","sentiment":"neutral","sentiment_score":0.08645283430814743},{"word":"cybersecurity","start":47.345,"end":47.845,"confidence":0.7727051,"punctuated_word":"cybersecurity,","sentiment":"neutral","sentiment_score":0.075987309217453},{"word":"backup","start":48.305,"end":48.705,"confidence":0.93603516,"punctuated_word":"backup","sentiment":"neutral","sentiment_score":0.07303307950496674},{"word":"and","start":48.705,"end":48.945,"confidence":0.8510742,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.07877906411886215},{"word":"recovery","start":48.945,"end":49.445,"confidence":0.9855957,"punctuated_word":"recovery,","sentiment":"neutral","sentiment_score":0.08356975018978119},{"word":"sharepoint","start":49.585,"end":50.085,"confidence":0.9845378,"punctuated_word":"SharePoint,","sentiment":"neutral","sentiment_score":0.08156511187553406},{"word":"manage","start":50.945,"end":51.345,"confidence":0.71435547,"punctuated_word":"Manage","sentiment":"neutral","sentiment_score":0.06243470311164856},{"word":"three","start":51.345,"end":51.585,"confidence":0.9951172,"punctuated_word":"three","sentiment":"neutral","sentiment_score":0.05906045436859131},{"word":"six","start":51.585,"end":51.825,"confidence":0.6479492,"punctuated_word":"six","sentiment":"neutral","sentiment_score":0.04579004645347595},{"word":"five","start":51.825,"end":52.305,"confidence":0.9748535,"punctuated_word":"five,","sentiment":"neutral","sentiment_score":0.05823448300361633},{"word":"power","start":52.305,"end":52.705,"confidence":0.9902344,"punctuated_word":"Power","sentiment":"neutral","sentiment_score":0.08864884823560715},{"word":"bi","start":52.705,"end":53.025,"confidence":0.8898926,"punctuated_word":"BI,","sentiment":"neutral","sentiment_score":0.06348744034767151},{"word":"and","start":53.025,"end":53.185,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.043122872710227966},{"word":"many","start":53.185,"end":53.505,"confidence":1.0,"punctuated_word":"many","sentiment":"neutral","sentiment_score":0.04429353028535843},{"word":"more","start":53.505,"end":54.005,"confidence":0.9975586,"punctuated_word":"more.","sentiment":"neutral","sentiment_score":0.03524591773748398},{"word":"and","start":54.49,"end":54.99,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.016954418271780014},{"word":"reason","start":55.13,"end":55.53,"confidence":0.5463867,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":0.0003233291208744049},{"word":"for","start":55.53,"end":55.69,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.0049616023898124695},{"word":"my","start":55.69,"end":55.85,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.02675405889749527},{"word":"call","start":55.85,"end":56.01,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.03766360878944397},{"word":"today","start":56.01,"end":56.33,"confidence":0.9995117,"punctuated_word":"today,","sentiment":"neutral","sentiment_score":0.037828318774700165},{"word":"craig","start":56.33,"end":56.81,"confidence":0.8474121,"punctuated_word":"Craig,","sentiment":"neutral","sentiment_score":0.02034315839409828},{"word":"same","start":56.81,"end":57.05,"confidence":0.88427734,"punctuated_word":"same","sentiment":"neutral","sentiment_score":0.022159863263368607},{"word":"thing","start":57.05,"end":57.21,"confidence":0.99902344,"punctuated_word":"thing","sentiment":"neutral","sentiment_score":0.03099798783659935},{"word":"as","start":57.21,"end":57.45,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.03728866949677467},{"word":"before","start":57.45,"end":57.95,"confidence":0.7976074,"punctuated_word":"before,","sentiment":"neutral","sentiment_score":0.028140682727098465},{"word":"we're","start":58.57,"end":58.89,"confidence":0.99853516,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.0040198443457484245},{"word":"only","start":58.89,"end":59.13,"confidence":1.0,"punctuated_word":"only","sentiment":"neutral","sentiment_score":-0.0009389519691467284},{"word":"hoping","start":59.13,"end":59.45,"confidence":0.9970703,"punctuated_word":"hoping","sentiment":"neutral","sentiment_score":0.02244514971971512},{"word":"to","start":59.45,"end":59.69,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.04645931348204613},{"word":"arrange","start":59.69,"end":60.010002,"confidence":1.0,"punctuated_word":"arrange","sentiment":"neutral","sentiment_score":0.06844079494476318},{"word":"an","start":60.010002,"end":60.33,"confidence":0.9941406,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.05656261369585991},{"word":"introductory","start":60.33,"end":60.83,"confidence":0.9951172,"punctuated_word":"introductory","sentiment":"neutral","sentiment_score":0.04920526593923569},{"word":"meeting","start":61.05,"end":61.45,"confidence":0.9980469,"punctuated_word":"meeting","sentiment":"neutral","sentiment_score":0.05444657802581787},{"word":"with","start":61.45,"end":61.61,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.0459592379629612},{"word":"you","start":61.61,"end":61.93,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.05813571810722351},{"word":"simply","start":61.93,"end":62.25,"confidence":0.921875,"punctuated_word":"simply","sentiment":"neutral","sentiment_score":0.055073536932468414},{"word":"to","start":62.25,"end":62.41,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.04492143169045448},{"word":"introduce","start":62.41,"end":62.91,"confidence":1.0,"punctuated_word":"introduce","sentiment":"neutral","sentiment_score":0.03583173453807831},{"word":"our","start":62.97,"end":63.21,"confidence":0.9980469,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.023345161229372025},{"word":"company","start":63.21,"end":63.71,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.03167249262332916},{"word":"only","start":64.33,"end":64.57,"confidence":0.6899414,"punctuated_word":"only","sentiment":"neutral","sentiment_score":0.049649618566036224},{"word":"for","start":64.57,"end":64.81,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.036022450774908066},{"word":"future","start":64.81,"end":65.21,"confidence":0.99609375,"punctuated_word":"future","sentiment":"neutral","sentiment_score":0.029535651206970215},{"word":"reference","start":65.21,"end":65.71,"confidence":0.85375977,"punctuated_word":"reference.","sentiment":"neutral","sentiment_score":0.0287775956094265},{"word":"and","start":66.555,"end":67.055,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.0344790443778038},{"word":"we're","start":67.355,"end":67.755005,"confidence":0.99902344,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.037423014640808105},{"word":"hoping","start":67.755005,"end":68.075005,"confidence":1.0,"punctuated_word":"hoping","sentiment":"neutral","sentiment_score":-0.13008259236812592},{"word":"that","start":68.075005,"end":68.235,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.13115720450878143},{"word":"you","start":68.235,"end":68.475006,"confidence":0.8886719,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.12773224711418152},{"word":"have","start":68.475006,"end":68.635,"confidence":0.86621094,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.14267189800739288},{"word":"sorry","start":68.875,"end":69.355,"confidence":0.9926758,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.1632251739501953},{"word":"go","start":69.355,"end":69.515,"confidence":0.85595703,"punctuated_word":"Go","sentiment":"neutral","sentiment_score":-0.1629028469324112},{"word":"go","start":69.515,"end":69.595,"confidence":0.7416992,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.17111295461654663},{"word":"ahead","start":69.595,"end":70.095,"confidence":0.98950195,"punctuated_word":"ahead.","sentiment":"neutral","sentiment_score":-0.13311025500297546},{"word":"ah","start":76.075005,"end":76.315,"confidence":0.66833496,"punctuated_word":"Ah,","sentiment":"neutral","sentiment_score":-0.07553015649318695},{"word":"alright","start":76.315,"end":76.815,"confidence":0.9975586,"punctuated_word":"alright.","sentiment":"neutral","sentiment_score":-0.05636141821742058},{"word":"mhmm","start":78.45,"end":78.95,"confidence":0.9593506,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.05386104807257652},{"word":"mhmm","start":81.09,"end":81.59,"confidence":0.9914551,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.057372674345970154},{"word":"alright","start":85.89,"end":86.39,"confidence":0.97436523,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.004399916157126427},{"word":"got","start":86.45,"end":86.61,"confidence":0.9970703,"punctuated_word":"Got","sentiment":"neutral","sentiment_score":0.018497809767723083},{"word":"it","start":86.61,"end":86.77,"confidence":0.9152832,"punctuated_word":"it,","sentiment":"neutral","sentiment_score":0.01391623541712761},{"word":"sir","start":86.77,"end":87.009995,"confidence":0.9980469,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":0.03157266601920128},{"word":"i","start":87.009995,"end":87.17,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.009843222796916962},{"word":"understand","start":87.17,"end":87.67,"confidence":1.0,"punctuated_word":"understand.","sentiment":"neutral","sentiment_score":-0.003114059567451477},{"word":"alright","start":88.21,"end":88.71,"confidence":0.9848633,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.04881361126899719},{"word":"no","start":88.77,"end":89.009995,"confidence":0.6567383,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.05754944309592247},{"word":"worries","start":89.009995,"end":89.49,"confidence":0.99902344,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.09464339166879654},{"word":"good","start":89.49,"end":89.729996,"confidence":0.9980469,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.2909676432609558},{"word":"luck","start":89.729996,"end":89.96999,"confidence":0.99853516,"punctuated_word":"luck,","sentiment":"neutral","sentiment_score":0.3015156388282776},{"word":"craig","start":89.96999,"end":90.28999,"confidence":0.9812012,"punctuated_word":"Craig.","sentiment":"neutral","sentiment_score":0.27463430166244507},{"word":"okay","start":90.28999,"end":90.61,"confidence":0.80249023,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.08505985140800476},{"word":"thank","start":90.61,"end":90.85,"confidence":0.9873047,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.279562383890152},{"word":"you","start":90.85,"end":91.35,"confidence":0.9970703,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.16351541876792908}],"paragraphs":{"transcript":"\nYeah. Good morning. Craig, it's Ronald from Cloud Solution IT. How are you doing today? Alright.\n\nOkay. That's wonderful. Craig, I hope you still remember the company because the last time that we touch base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, Craig, it's cloud solution IT.\n\nWe are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, and many more. And reason for my call today, Craig, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping that you have sorry. Go go ahead.\n\nAh, alright. Mhmm. Mhmm. Alright. Got it, sir.\n\nI understand. Alright. No worries. Good luck, Craig. Okay?\n\nThank you.","paragraphs":[{"sentences":[{"text":"Yeah.","start":3.04,"end":3.28,"sentiment":"neutral","sentiment_score":0.09777963161468506},{"text":"Good morning.","start":3.28,"end":4.02,"sentiment":"positive","sentiment_score":0.3359094262123108},{"text":"Craig, it's Ronald from Cloud Solution IT.","start":4.56,"end":8.34,"sentiment":"neutral","sentiment_score":0.2617146649530956},{"text":"How are you doing today?","start":9.04,"end":10.179999,"sentiment":"neutral","sentiment_score":0.2533523470163345},{"text":"Alright.","start":11.92,"end":12.32,"sentiment":"positive","sentiment_score":0.344937264919281}],"sentiment":"neutral","sentiment_score":0.2633312586694956,"num_words":16,"start":3.04,"end":12.32},{"sentences":[{"text":"Okay.","start":12.32,"end":12.559999,"sentiment":"positive","sentiment_score":0.48052161931991577},{"text":"That's wonderful.","start":12.559999,"end":13.299999,"sentiment":"positive","sentiment_score":0.7014384865760803},{"text":"Craig, I hope you still remember the company because the last time that we touch base with you, it was February of this year.","start":14.235,"end":21.055,"sentiment":"neutral","sentiment_score":0.09740736157012482},{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.","start":21.595,"end":32.95,"sentiment":"neutral","sentiment_score":0.08614448996053801},{"text":"Name of the company again, Craig, it's cloud solution IT.","start":33.89,"end":37.75,"sentiment":"neutral","sentiment_score":0.07417707145214081}],"sentiment":"neutral","sentiment_score":0.11388823771267198,"num_words":64,"start":12.32,"end":37.75},{"sentences":[{"text":"We are a managed service provider.","start":38.61,"end":41.03,"sentiment":"neutral","sentiment_score":0.0752556063234806},{"text":"We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, and many more.","start":41.745003,"end":54.005,"sentiment":"neutral","sentiment_score":0.07171966776251792},{"text":"And reason for my call today, Craig, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference.","start":54.49,"end":65.71,"sentiment":"neutral","sentiment_score":0.03343269784624378},{"text":"And we're hoping that you have sorry.","start":66.555,"end":69.355,"sentiment":"neutral","sentiment_score":-0.10953873928104128},{"text":"Go go ahead.","start":69.355,"end":70.095,"sentiment":"neutral","sentiment_score":-0.1557086855173111}],"sentiment":"neutral","sentiment_score":0.028360690646083424,"num_words":71,"start":38.61,"end":70.095},{"sentences":[{"text":"Ah, alright.","start":76.075005,"end":76.815,"sentiment":"neutral","sentiment_score":-0.06594578735530376},{"text":"Mhmm.","start":78.45,"end":78.95,"sentiment":"neutral","sentiment_score":-0.05386104807257652},{"text":"Mhmm.","start":81.09,"end":81.59,"sentiment":"neutral","sentiment_score":-0.057372674345970154},{"text":"Alright.","start":85.89,"end":86.39,"sentiment":"neutral","sentiment_score":0.004399916157126427},{"text":"Got it, sir.","start":86.45,"end":87.009995,"sentiment":"neutral","sentiment_score":0.02132890373468399}],"sentiment":"neutral","sentiment_score":-0.021842333720996976,"num_words":8,"start":76.075005,"end":87.009995},{"sentences":[{"text":"I understand.","start":87.009995,"end":87.67,"sentiment":"neutral","sentiment_score":0.0033645816147327423},{"text":"Alright.","start":88.21,"end":88.71,"sentiment":"neutral","sentiment_score":0.04881361126899719},{"text":"No worries.","start":88.77,"end":89.49,"sentiment":"neutral","sentiment_score":0.0760964173823595},{"text":"Good luck, Craig.","start":89.49,"end":90.28999,"sentiment":"neutral","sentiment_score":0.2890391945838928},{"text":"Okay?","start":90.28999,"end":90.61,"sentiment":"neutral","sentiment_score":0.08505985140800476}],"sentiment":"neutral","sentiment_score":0.1288792271580961,"num_words":9,"start":87.009995,"end":90.61},{"sentences":[{"text":"Thank you.","start":90.61,"end":91.35,"sentiment":"neutral","sentiment_score":0.22153890132904053}],"sentiment":"neutral","sentiment_score":0.22153890132904053,"num_words":2,"start":90.61,"end":91.35}]}}]},{"alternatives":[{"transcript":"Craig speaking. Yeah. Good. Thanks. Yep. Yes. We, yeah, we we we've sold our business two years ago where we don't work anymore. Yeah. So we're we're retired, and Century '21 is is no longer that the business was sold. Okay. Thanks. Bye. Bye.","confidence":0.98779297,"words":[{"word":"craig","start":0.48,"end":0.88,"confidence":0.73095703,"punctuated_word":"Craig","sentiment":"neutral","sentiment_score":0.006198946386575699},{"word":"speaking","start":0.88,"end":1.38,"confidence":0.9890137,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.009676694869995115},{"word":"yeah","start":10.32,"end":10.559999,"confidence":0.89575195,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.24650120735168457},{"word":"good","start":10.559999,"end":10.8,"confidence":0.9255371,"punctuated_word":"Good.","sentiment":"positive","sentiment_score":0.4784563183784485},{"word":"thanks","start":10.8,"end":11.3,"confidence":0.9946289,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.5018856525421143},{"word":"yep","start":50.175,"end":50.675,"confidence":0.77612305,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.05686059221625328},{"word":"yes","start":66.52,"end":67.02,"confidence":0.87524414,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.010203223675489426},{"word":"we","start":67.64,"end":68.14,"confidence":0.84399414,"punctuated_word":"We,","sentiment":"neutral","sentiment_score":-0.09593123197555542},{"word":"yeah","start":68.915,"end":69.235,"confidence":0.98779297,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":-0.14290311932563782},{"word":"we","start":69.235,"end":69.635,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.1565479338169098},{"word":"we","start":69.635,"end":70.135,"confidence":0.90771484,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.22593796253204343},{"word":"we've","start":70.755005,"end":71.15501,"confidence":0.99853516,"punctuated_word":"we've","sentiment":"neutral","sentiment_score":-0.28738316893577576},{"word":"sold","start":71.15501,"end":71.475006,"confidence":0.9980469,"punctuated_word":"sold","sentiment":"neutral","sentiment_score":-0.2900962233543396},{"word":"our","start":71.475006,"end":71.635,"confidence":0.97265625,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.2376046925783157},{"word":"business","start":71.635,"end":72.035,"confidence":1.0,"punctuated_word":"business","sentiment":"neutral","sentiment_score":-0.23134031891822815},{"word":"two","start":72.035,"end":72.195,"confidence":0.99902344,"punctuated_word":"two","sentiment":"neutral","sentiment_score":-0.2106465846300125},{"word":"years","start":72.195,"end":72.435005,"confidence":1.0,"punctuated_word":"years","sentiment":"neutral","sentiment_score":-0.19155952334403992},{"word":"ago","start":72.435005,"end":72.83501,"confidence":1.0,"punctuated_word":"ago","sentiment":"neutral","sentiment_score":-0.16251827776432037},{"word":"where","start":72.83501,"end":73.075005,"confidence":0.5053711,"punctuated_word":"where","sentiment":"neutral","sentiment_score":-0.15869736671447754},{"word":"we","start":73.075005,"end":73.315,"confidence":0.99316406,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.19000263512134552},{"word":"don't","start":73.315,"end":73.555,"confidence":0.9995117,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.18071065843105316},{"word":"work","start":73.555,"end":73.795006,"confidence":1.0,"punctuated_word":"work","sentiment":"neutral","sentiment_score":-0.196749210357666},{"word":"anymore","start":73.795006,"end":74.295006,"confidence":0.99853516,"punctuated_word":"anymore.","sentiment":"neutral","sentiment_score":-0.1950729638338089},{"word":"yeah","start":77.315,"end":77.635,"confidence":0.78393555,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.04821163043379784},{"word":"so","start":77.635,"end":78.135,"confidence":0.9980469,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.058674465864896774},{"word":"we're","start":78.755005,"end":78.995,"confidence":0.8666992,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.09586163610219955},{"word":"we're","start":78.995,"end":79.075005,"confidence":0.7180176,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.10968955606222151},{"word":"retired","start":79.075005,"end":79.575005,"confidence":0.6828613,"punctuated_word":"retired,","sentiment":"neutral","sentiment_score":-0.0916689932346344},{"word":"and","start":80.52287,"end":80.76288,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.07650603353977203},{"word":"century","start":80.76288,"end":81.242874,"confidence":0.9667969,"punctuated_word":"Century","sentiment":"neutral","sentiment_score":-0.07939781993627548},{"word":"'21","start":81.242874,"end":81.72288,"confidence":0.99609375,"punctuated_word":"'21","sentiment":"neutral","sentiment_score":-0.10320582240819932},{"word":"is","start":81.72288,"end":82.22288,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.1283678561449051},{"word":"is","start":82.602875,"end":82.76288,"confidence":0.7729492,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.16146177053451538},{"word":"no","start":82.76288,"end":83.00288,"confidence":0.9223633,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.1512589305639267},{"word":"longer","start":83.00288,"end":83.322876,"confidence":0.9980469,"punctuated_word":"longer","sentiment":"neutral","sentiment_score":-0.18087217211723328},{"word":"that","start":83.322876,"end":83.562874,"confidence":0.75,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.1324833780527115},{"word":"the","start":83.562874,"end":83.80287,"confidence":0.54785156,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.11538193374872208},{"word":"business","start":83.80287,"end":84.12287,"confidence":0.9970703,"punctuated_word":"business","sentiment":"neutral","sentiment_score":-0.14292894303798676},{"word":"was","start":84.12287,"end":84.36288,"confidence":0.9951172,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.14831210672855377},{"word":"sold","start":84.36288,"end":84.86288,"confidence":0.9975586,"punctuated_word":"sold.","sentiment":"neutral","sentiment_score":-0.12322259694337843},{"word":"okay","start":88.20287,"end":88.70287,"confidence":0.93774414,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.023296941071748737},{"word":"thanks","start":89.08288,"end":89.58288,"confidence":0.94189453,"punctuated_word":"Thanks.","sentiment":"neutral","sentiment_score":0.20808303356170657},{"word":"bye","start":90.12288,"end":90.52287,"confidence":0.8769531,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.1538059264421463},{"word":"bye","start":90.52287,"end":91.02287,"confidence":0.87939453,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.10152286291122437}],"paragraphs":{"transcript":"\nCraig speaking. Yeah. Good. Thanks. Yep.\n\nYes. We, yeah, we we we've sold our business two years ago where we don't work anymore. Yeah. So we're we're retired, and Century '21 is is no longer that the business was sold. Okay.\n\nThanks. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Craig speaking.","start":0.48,"end":1.38,"sentiment":"neutral","sentiment_score":0.007937820628285408},{"text":"Yeah.","start":10.32,"end":10.559999,"sentiment":"neutral","sentiment_score":0.24650120735168457},{"text":"Good.","start":10.559999,"end":10.8,"sentiment":"positive","sentiment_score":0.4784563183784485},{"text":"Thanks.","start":10.8,"end":11.3,"sentiment":"positive","sentiment_score":0.5018856525421143},{"text":"Yep.","start":50.175,"end":50.675,"sentiment":"neutral","sentiment_score":0.05686059221625328}],"sentiment":"neutral","sentiment_score":0.21659656862417856,"num_words":6,"start":0.48,"end":50.675},{"sentences":[{"text":"Yes.","start":66.52,"end":67.02,"sentiment":"neutral","sentiment_score":-0.010203223675489426},{"text":"We, yeah, we we we've sold our business two years ago where we don't work anymore.","start":67.64,"end":74.295006,"sentiment":"neutral","sentiment_score":-0.1971063669770956},{"text":"Yeah.","start":77.315,"end":77.635,"sentiment":"neutral","sentiment_score":-0.04821163043379784},{"text":"So we're we're retired, and Century '21 is is no longer that the business was sold.","start":77.635,"end":84.86288,"sentiment":"neutral","sentiment_score":-0.11870587593875825},{"text":"Okay.","start":88.20287,"end":88.70287,"sentiment":"neutral","sentiment_score":0.023296941071748737}],"sentiment":"neutral","sentiment_score":-0.14537467999117715,"num_words":35,"start":66.52,"end":88.70287},{"sentences":[{"text":"Thanks.","start":89.08288,"end":89.58288,"sentiment":"neutral","sentiment_score":0.20808303356170657},{"text":"Bye.","start":90.12288,"end":90.52287,"sentiment":"neutral","sentiment_score":0.1538059264421463},{"text":"Bye.","start":90.52287,"end":91.02287,"sentiment":"neutral","sentiment_score":0.10152286291122437}],"sentiment":"neutral","sentiment_score":0.15447060763835907,"num_words":3,"start":89.08288,"end":91.02287}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Craig speaking.\n\nChannel 0: Yeah. Good morning. Craig, it's Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: Yeah. Good. Thanks.\n\nChannel 0: Alright. Okay. That's wonderful. Craig, I hope you still remember the company because the last time that we touch base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.\n\nName of the company again, Craig, it's cloud solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint,\n\nChannel 1: Yep.\n\nChannel 0: Manage three six five, Power BI, and many more. And reason for my call today, Craig, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference.\n\nChannel 1: Yes.\n\nChannel 0: And we're\n\nChannel 1: We,\n\nChannel 0: hoping that you have sorry.\n\nChannel 1: yeah, we\n\nChannel 0: Go go ahead.\n\nChannel 1: we we've sold our business two years ago where we don't work anymore.\n\nChannel 0: Ah, alright.\n\nChannel 1: Yeah. So\n\nChannel 0: Mhmm.\n\nChannel 1: we're we're retired, and Century\n\nChannel 0: Mhmm.\n\nChannel 1: '21 is is no longer that the business was sold.\n\nChannel 0: Alright. Got it, sir. I understand.\n\nChannel 1: Okay.\n\nChannel 0: Alright. No worries.\n\nChannel 1: Thanks.\n\nChannel 0: Good luck, Craig.\n\nChannel 1: Bye.\n\nChannel 0: Okay?\n\nChannel 1: Bye.\n\nChannel 0: Thank you.","paragraphs":[{"sentences":[{"text":"Craig speaking.","start":0.48,"end":1.38,"sentiment":"neutral","sentiment_score":0.007937820628285408}],"sentiment":"neutral","sentiment_score":0.007937820628285408,"channel":1,"num_words":2,"start":0.48,"end":1.38},{"sentences":[{"text":"Yeah.","start":3.04,"end":3.28,"sentiment":"neutral","sentiment_score":0.09777963161468506},{"text":"Good morning.","start":3.28,"end":4.02,"sentiment":"positive","sentiment_score":0.3359094262123108},{"text":"Craig, it's Ronald from Cloud Solution IT.","start":4.56,"end":8.34,"sentiment":"neutral","sentiment_score":0.2617146649530956},{"text":"How are you doing today?","start":9.04,"end":10.179999,"sentiment":"neutral","sentiment_score":0.2533523470163345}],"sentiment":"neutral","sentiment_score":0.25789085825284325,"channel":0,"num_words":15,"start":3.04,"end":10.179999},{"sentences":[{"text":"Yeah.","start":10.32,"end":10.559999,"sentiment":"neutral","sentiment_score":0.24650120735168457},{"text":"Good.","start":10.559999,"end":10.8,"sentiment":"positive","sentiment_score":0.4784563183784485},{"text":"Thanks.","start":10.8,"end":11.3,"sentiment":"positive","sentiment_score":0.5018856525421143}],"sentiment":"positive","sentiment_score":0.4089477260907491,"channel":1,"num_words":3,"start":10.32,"end":11.3},{"sentences":[{"text":"Alright.","start":11.92,"end":12.32,"sentiment":"positive","sentiment_score":0.344937264919281},{"text":"Okay.","start":12.32,"end":12.559999,"sentiment":"positive","sentiment_score":0.48052161931991577},{"text":"That's wonderful.","start":12.559999,"end":13.299999,"sentiment":"positive","sentiment_score":0.7014384865760803},{"text":"Craig, I hope you still remember the company because the last time that we touch base with you, it was February of this year.","start":14.235,"end":21.055,"sentiment":"neutral","sentiment_score":0.09740736157012482},{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.","start":21.595,"end":32.95,"sentiment":"neutral","sentiment_score":0.08614448996053801}],"sentiment":"neutral","sentiment_score":0.1253093411637978,"channel":0,"num_words":55,"start":11.92,"end":32.95},{"sentences":[{"text":"Name of the company again, Craig, it's cloud solution IT.","start":33.89,"end":37.75,"sentiment":"neutral","sentiment_score":0.07417707145214081},{"text":"We are a managed service provider.","start":38.61,"end":41.03,"sentiment":"neutral","sentiment_score":0.0752556063234806},{"text":"We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint,","start":41.745003,"end":50.085,"sentiment":"neutral","sentiment_score":0.08079208736307919}],"sentiment":"neutral","sentiment_score":0.07768680469598621,"channel":0,"num_words":32,"start":33.89,"end":50.085},{"sentences":[{"text":"Yep.","start":50.175,"end":50.675,"sentiment":"neutral","sentiment_score":0.05686059221625328}],"sentiment":"neutral","sentiment_score":0.05686059221625328,"channel":1,"num_words":1,"start":50.175,"end":50.675},{"sentences":[{"text":"Manage three six five, Power BI, and many more.","start":50.945,"end":54.005,"sentiment":"neutral","sentiment_score":0.055590921805964574},{"text":"And reason for my call today, Craig, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference.","start":54.49,"end":65.71,"sentiment":"neutral","sentiment_score":0.03343269784624378}],"sentiment":"neutral","sentiment_score":0.038546134144640885,"channel":0,"num_words":39,"start":50.945,"end":65.71},{"sentences":[{"text":"Yes.","start":66.52,"end":67.02,"sentiment":"neutral","sentiment_score":-0.010203223675489426}],"sentiment":"neutral","sentiment_score":-0.010203223675489426,"channel":1,"num_words":1,"start":66.52,"end":67.02},{"sentences":[{"text":"And we're","start":66.555,"end":67.755005,"sentiment":"neutral","sentiment_score":-0.035951029509305954}],"sentiment":"neutral","sentiment_score":-0.035951029509305954,"channel":0,"num_words":2,"start":66.555,"end":67.755005},{"sentences":[{"text":"We,","start":67.64,"end":68.14,"sentiment":"neutral","sentiment_score":-0.09593123197555542}],"sentiment":"neutral","sentiment_score":-0.09593123197555542,"channel":1,"num_words":1,"start":67.64,"end":68.14},{"sentences":[{"text":"hoping that you have sorry.","start":67.755005,"end":69.355,"sentiment":"neutral","sentiment_score":-0.13897382318973542}],"sentiment":"neutral","sentiment_score":-0.13897382318973542,"channel":0,"num_words":5,"start":67.755005,"end":69.355},{"sentences":[{"text":"yeah, we","start":68.915,"end":69.635,"sentiment":"neutral","sentiment_score":-0.1497255265712738}],"sentiment":"neutral","sentiment_score":-0.1497255265712738,"channel":1,"num_words":2,"start":68.915,"end":69.635},{"sentences":[{"text":"Go go ahead.","start":69.355,"end":70.095,"sentiment":"neutral","sentiment_score":-0.1557086855173111}],"sentiment":"neutral","sentiment_score":-0.1557086855173111,"channel":0,"num_words":3,"start":69.355,"end":70.095},{"sentences":[{"text":"we we've sold our business two years ago where we don't work anymore.","start":69.635,"end":74.295006,"sentiment":"neutral","sentiment_score":-0.2121784297319559}],"sentiment":"neutral","sentiment_score":-0.2121784297319559,"channel":1,"num_words":13,"start":69.635,"end":74.295006},{"sentences":[{"text":"Ah, alright.","start":76.075005,"end":76.815,"sentiment":"neutral","sentiment_score":-0.06594578735530376}],"sentiment":"neutral","sentiment_score":-0.06594578735530376,"channel":0,"num_words":2,"start":76.075005,"end":76.815},{"sentences":[{"text":"Yeah.","start":77.315,"end":77.635,"sentiment":"neutral","sentiment_score":-0.04821163043379784},{"text":"So","start":77.635,"end":78.135,"sentiment":"neutral","sentiment_score":-0.058674465864896774}],"sentiment":"neutral","sentiment_score":-0.053443048149347305,"channel":1,"num_words":2,"start":77.315,"end":78.135},{"sentences":[{"text":"Mhmm.","start":78.45,"end":78.95,"sentiment":"neutral","sentiment_score":-0.05386104807257652}],"sentiment":"neutral","sentiment_score":-0.05386104807257652,"channel":0,"num_words":1,"start":78.45,"end":78.95},{"sentences":[{"text":"we're we're retired, and Century","start":78.755005,"end":81.242874,"sentiment":"neutral","sentiment_score":-0.0906248077750206}],"sentiment":"neutral","sentiment_score":-0.0906248077750206,"channel":1,"num_words":5,"start":78.755005,"end":81.242874},{"sentences":[{"text":"Mhmm.","start":81.09,"end":81.59,"sentiment":"neutral","sentiment_score":-0.057372674345970154}],"sentiment":"neutral","sentiment_score":-0.057372674345970154,"channel":0,"num_words":1,"start":81.09,"end":81.59},{"sentences":[{"text":"'21 is is no longer that the business was sold.","start":81.242874,"end":84.86288,"sentiment":"neutral","sentiment_score":-0.13874955102801323}],"sentiment":"neutral","sentiment_score":-0.13874955102801323,"channel":1,"num_words":10,"start":81.242874,"end":84.86288},{"sentences":[{"text":"Alright.","start":85.89,"end":86.39,"sentiment":"neutral","sentiment_score":0.004399916157126427},{"text":"Got it, sir.","start":86.45,"end":87.009995,"sentiment":"neutral","sentiment_score":0.02132890373468399},{"text":"I understand.","start":87.009995,"end":87.67,"sentiment":"neutral","sentiment_score":0.0033645816147327423}],"sentiment":"neutral","sentiment_score":0.012519298431773981,"channel":0,"num_words":6,"start":85.89,"end":87.67},{"sentences":[{"text":"Okay.","start":88.20287,"end":88.70287,"sentiment":"neutral","sentiment_score":0.023296941071748737}],"sentiment":"neutral","sentiment_score":0.023296941071748737,"channel":1,"num_words":1,"start":88.20287,"end":88.70287},{"sentences":[{"text":"Alright.","start":88.21,"end":88.71,"sentiment":"neutral","sentiment_score":0.04881361126899719},{"text":"No worries.","start":88.77,"end":89.49,"sentiment":"neutral","sentiment_score":0.0760964173823595}],"sentiment":"neutral","sentiment_score":0.0670021486779054,"channel":0,"num_words":3,"start":88.21,"end":89.49},{"sentences":[{"text":"Thanks.","start":89.08288,"end":89.58288,"sentiment":"neutral","sentiment_score":0.20808303356170657}],"sentiment":"neutral","sentiment_score":0.20808303356170657,"channel":1,"num_words":1,"start":89.08288,"end":89.58288},{"sentences":[{"text":"Good luck, Craig.","start":89.49,"end":90.28999,"sentiment":"neutral","sentiment_score":0.2890391945838928}],"sentiment":"neutral","sentiment_score":0.2890391945838928,"channel":0,"num_words":3,"start":89.49,"end":90.28999},{"sentences":[{"text":"Bye.","start":90.12288,"end":90.52287,"sentiment":"neutral","sentiment_score":0.1538059264421463}],"sentiment":"neutral","sentiment_score":0.1538059264421463,"channel":1,"num_words":1,"start":90.12288,"end":90.52287},{"sentences":[{"text":"Okay?","start":90.28999,"end":90.61,"sentiment":"neutral","sentiment_score":0.08505985140800476}],"sentiment":"neutral","sentiment_score":0.08505985140800476,"channel":0,"num_words":1,"start":90.28999,"end":90.61},{"sentences":[{"text":"Bye.","start":90.52287,"end":91.02287,"sentiment":"neutral","sentiment_score":0.10152286291122437}],"sentiment":"neutral","sentiment_score":0.10152286291122437,"channel":1,"num_words":1,"start":90.52287,"end":91.02287},{"sentences":[{"text":"Thank you.","start":90.61,"end":91.35,"sentiment":"neutral","sentiment_score":0.22153890132904053}],"sentiment":"neutral","sentiment_score":0.22153890132904053,"channel":0,"num_words":2,"start":90.61,"end":91.35}]},"summary":{"result":"success","short":"The customer, Craig, receives a call from Ronald, a representative from Cloud Solutions IT, who is trying to arrange a meeting with Craig to introduce their company and their services. Ronald reminds Craig that they sold their business two years ago and that they are retired. They arrange for an introductory meeting and end the call on a pleasant note."},"intents":{"segments":[{"text":"Name of the company again, Craig, it's cloud solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Yep. Manage three six five, Power BI, and many more.","start_word":75,"end_word":116,"intents":[{"intent":"Provide company information","confidence_score":0.005468825}]},{"text":"And reason for my call today, Craig, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. Yes.","start_word":117,"end_word":147,"intents":[{"intent":"Arrange introductory meeting","confidence_score":0.019866088}]}]},"sentiments":{"segments":[{"text":"Craig speaking. Yeah. Good morning. Craig, it's Ronald from Cloud Solution IT. How are you doing today? Yeah.","start_word":0,"end_word":17,"sentiment":"neutral","sentiment_score":0.23144777119159696},{"text":"Good. Thanks. Alright. Okay. That's wonderful.","start_word":18,"end_word":23,"sentiment":"positive","sentiment_score":0.5353857278823853},{"text":"Craig, I hope you still remember the company because the last time that we touch base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, Craig, it's cloud solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Yep. Manage three six five, Power BI, and many more. And reason for my call today, Craig, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. Yes. And we're We, hoping that you have sorry. yeah, we Go go ahead. we we've sold our business two years ago where we don't work anymore. Ah, alright. Yeah. So Mhmm. we're we're retired, and Century Mhmm. '21 is is no longer that the business was sold. Alright. Got it, sir. I understand. Okay. Alright. No worries. Thanks. Good luck, Craig. Bye. Okay? Bye. Thank you.","start_word":24,"end_word":213,"sentiment":"neutral","sentiment_score":0.02072170563042164}],"average":{"sentiment":"neutral","sentiment_score":0.061657896496000744}}}}