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Right?\n\nChannel 1: Yeah. Speaking.\n\nChannel 0: Hi, Jared. It's Ross with Tech Home. How's it going with you, ma'am?\n\nChannel 1: Yeah. Good. Sorry. Who is this?\n\nChannel 0: Ross from Tech Home Systems. Tanner, actually, just getting back to you regarding your inquiry for Ribbon Communications s p 3,000.\n\nChannel 1: Okay. Sorry. What's the what's the what's it regarding?\n\nChannel 0: Regarding your inquiry for Ribbon, s p c thousand, Microsoft Teams, static routing.\n\nChannel 1: Oh, yeah. Yep. Oh, yeah.\n\nChannel 0: So I\n\nChannel 1: Great. Oh, sorry, man. Yeah. Sorry. I was my hands are scrambled.\n\nYeah. Nice. How's it going?\n\nChannel 0: it's totally fine. So, Jared, I shared you the, like, code for the following. So I was\n\nChannel 1: Yep.\n\nChannel 0: just checking in. Have you gone through it? Or yep.\n\nChannel 1: I had a quick look, but I've I've had my eyes on other stuff\n\nChannel 0: Mhmm.\n\nChannel 1: the last few days. So I'll I'll have a look this afternoon, and I'll let you know if I've got any questions.\n\nChannel 0: Alright. Sure. No worries. Happy to assist you, mate.\n\nChannel 1: Cheers, mate. Thanks.\n\nChannel 0: Alright. Yes. Yep. Bye.","paragraphs":[{"sentences":[{"text":"I'm not speaking.","start":2.0,"end":2.82,"sentiment":"neutral","sentiment_score":-0.14625386397043863}],"sentiment":"neutral","sentiment_score":-0.14625386397043863,"channel":1,"num_words":3,"start":2.0,"end":2.82},{"sentences":[{"text":"Jared.","start":4.24,"end":4.72,"sentiment":"neutral","sentiment_score":-0.07434358447790146},{"text":"Right?","start":4.72,"end":5.22,"sentiment":"neutral","sentiment_score":-0.048022929579019547}],"sentiment":"neutral","sentiment_score":-0.0611832570284605,"channel":0,"num_words":2,"start":4.24,"end":5.22},{"sentences":[{"text":"Yeah.","start":6.3199997,"end":6.56,"sentiment":"neutral","sentiment_score":-0.00731813395395875},{"text":"Speaking.","start":6.56,"end":7.06,"sentiment":"neutral","sentiment_score":0.0013131625019013882}],"sentiment":"neutral","sentiment_score":-0.003002485726028681,"channel":1,"num_words":2,"start":6.3199997,"end":7.06},{"sentences":[{"text":"Hi, Jared.","start":7.6,"end":8.24,"sentiment":"neutral","sentiment_score":0.11813576892018318},{"text":"It's Ross with Tech Home.","start":8.24,"end":9.679999,"sentiment":"neutral","sentiment_score":0.14689022600650786},{"text":"How's it going with you, ma'am?","start":9.679999,"end":11.139999,"sentiment":"neutral","sentiment_score":0.25601019710302353}],"sentiment":"neutral","sentiment_score":0.19282952696084976,"channel":0,"num_words":13,"start":7.6,"end":11.139999},{"sentences":[{"text":"Yeah.","start":11.679999,"end":11.92,"sentiment":"neutral","sentiment_score":0.15173208713531494},{"text":"Good.","start":11.92,"end":12.16,"sentiment":"neutral","sentiment_score":0.2811826467514038},{"text":"Sorry.","start":12.16,"end":12.4,"sentiment":"neutral","sentiment_score":0.06196659058332443},{"text":"Who is this?","start":12.4,"end":13.219999,"sentiment":"neutral","sentiment_score":0.04427116302152475}],"sentiment":"neutral","sentiment_score":0.10461580225576957,"channel":1,"num_words":6,"start":11.679999,"end":13.219999},{"sentences":[{"text":"Ross from Tech Home Systems.","start":13.759999,"end":15.38,"sentiment":"neutral","sentiment_score":0.03363483138382435},{"text":"Tanner, actually, just getting back to you regarding your inquiry for Ribbon Communications s p 3,000.","start":16.115,"end":21.415,"sentiment":"neutral","sentiment_score":0.031887206132523715}],"sentiment":"neutral","sentiment_score":0.03230330738283339,"channel":0,"num_words":21,"start":13.759999,"end":21.415},{"sentences":[{"text":"Okay.","start":22.775,"end":23.275,"sentiment":"neutral","sentiment_score":0.001224622130393982},{"text":"Sorry.","start":23.335,"end":23.654999,"sentiment":"neutral","sentiment_score":-0.020455535501241684},{"text":"What's the what's the what's it regarding?","start":23.654999,"end":26.474998,"sentiment":"neutral","sentiment_score":-0.012418848329356738}],"sentiment":"neutral","sentiment_score":-0.011795872408482764,"channel":1,"num_words":9,"start":22.775,"end":26.474998},{"sentences":[{"text":"Regarding your inquiry for Ribbon, s p c thousand, Microsoft Teams, static routing.","start":27.075,"end":33.35,"sentiment":"neutral","sentiment_score":0.007465562066779687}],"sentiment":"neutral","sentiment_score":0.007465562066779687,"channel":0,"num_words":13,"start":27.075,"end":33.35},{"sentences":[{"text":"Oh, yeah.","start":33.78,"end":34.34,"sentiment":"neutral","sentiment_score":0.06666632741689682},{"text":"Yep.","start":34.34,"end":34.84,"sentiment":"neutral","sentiment_score":0.06939768046140671},{"text":"Oh, yeah.","start":35.22,"end":35.620003,"sentiment":"neutral","sentiment_score":0.12181882187724113}],"sentiment":"neutral","sentiment_score":0.08927359580993652,"channel":1,"num_words":5,"start":33.78,"end":35.620003},{"sentences":[{"text":"So I","start":35.41,"end":35.73,"sentiment":"neutral","sentiment_score":0.2045341208577156}],"sentiment":"neutral","sentiment_score":0.2045341208577156,"channel":0,"num_words":2,"start":35.41,"end":35.73},{"sentences":[{"text":"Great.","start":35.620003,"end":35.940002,"sentiment":"positive","sentiment_score":0.3540269732475281},{"text":"Oh, sorry, man.","start":35.940002,"end":36.66,"sentiment":"neutral","sentiment_score":0.054778438061475754},{"text":"Yeah.","start":36.66,"end":36.98,"sentiment":"neutral","sentiment_score":-0.018757380545139313},{"text":"Sorry.","start":36.98,"end":37.3,"sentiment":"neutral","sentiment_score":-0.06822054088115692},{"text":"I was my hands are scrambled.","start":37.3,"end":39.64,"sentiment":"neutral","sentiment_score":-0.10965508595108986}],"sentiment":"neutral","sentiment_score":-0.01887884580840667,"channel":1,"num_words":12,"start":35.620003,"end":39.64},{"sentences":[{"text":"Yeah.","start":39.7,"end":39.86,"sentiment":"neutral","sentiment_score":0.15786436200141907},{"text":"Nice.","start":39.86,"end":40.260002,"sentiment":"neutral","sentiment_score":0.3278370797634125},{"text":"How's it going?","start":40.260002,"end":41.08,"sentiment":"neutral","sentiment_score":0.3025592068831126}],"sentiment":"neutral","sentiment_score":0.27867581248283385,"channel":1,"num_words":5,"start":39.7,"end":41.08},{"sentences":[{"text":"it's totally fine.","start":41.09,"end":42.23,"sentiment":"neutral","sentiment_score":0.3321715295314789},{"text":"So, Jared, I shared you the, like, code for the following.","start":42.769997,"end":46.07,"sentiment":"neutral","sentiment_score":0.08483341200785204},{"text":"So I was","start":46.665,"end":47.065002,"sentiment":"neutral","sentiment_score":0.06169091040889422}],"sentiment":"neutral","sentiment_score":0.12439734422985245,"channel":0,"num_words":17,"start":41.09,"end":47.065002},{"sentences":[{"text":"Yep.","start":46.984997,"end":47.484997,"sentiment":"neutral","sentiment_score":0.061561401933431625}],"sentiment":"neutral","sentiment_score":0.061561401933431625,"channel":1,"num_words":1,"start":46.984997,"end":47.484997},{"sentences":[{"text":"just checking in.","start":47.065002,"end":47.865,"sentiment":"neutral","sentiment_score":0.05506112923224767},{"text":"Have you gone through it?","start":47.865,"end":49.145,"sentiment":"neutral","sentiment_score":0.032173636555671695},{"text":"Or yep.","start":49.145,"end":50.125,"sentiment":"neutral","sentiment_score":0.003858178621158004}],"sentiment":"neutral","sentiment_score":0.03337679277174175,"channel":0,"num_words":10,"start":47.065002,"end":50.125},{"sentences":[{"text":"I had a quick look, but I've I've had my eyes on other stuff","start":51.304996,"end":54.925,"sentiment":"neutral","sentiment_score":-0.048199837894311974}],"sentiment":"neutral","sentiment_score":-0.048199837894311974,"channel":1,"num_words":14,"start":51.304996,"end":54.925},{"sentences":[{"text":"Mhmm.","start":55.545002,"end":56.045002,"sentiment":"neutral","sentiment_score":-0.01704895868897438}],"sentiment":"neutral","sentiment_score":-0.01704895868897438,"channel":0,"num_words":1,"start":55.545002,"end":56.045002},{"sentences":[{"text":"the last few days.","start":56.04,"end":57.16,"sentiment":"neutral","sentiment_score":-0.026061226148158312},{"text":"So I'll I'll have a look this afternoon, and I'll let you know if I've got any 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mate.","start":65.32,"end":65.96,"sentiment":"positive","sentiment_score":0.539751261472702},{"text":"Thanks.","start":65.96,"end":66.46,"sentiment":"positive","sentiment_score":0.5124871730804443}],"sentiment":"positive","sentiment_score":0.5306632320086161,"channel":1,"num_words":3,"start":65.32,"end":66.46},{"sentences":[{"text":"Alright.","start":66.032875,"end":66.532875,"sentiment":"neutral","sentiment_score":0.2479869574308395},{"text":"Yes.","start":66.672874,"end":67.072876,"sentiment":"neutral","sentiment_score":0.2094774842262268},{"text":"Yep.","start":67.072876,"end":67.392876,"sentiment":"neutral","sentiment_score":0.17195019125938416},{"text":"Bye.","start":67.392876,"end":67.892876,"sentiment":"neutral","sentiment_score":0.13858842849731445}],"sentiment":"neutral","sentiment_score":0.19200076535344124,"channel":0,"num_words":4,"start":66.032875,"end":67.892876}]},"summary":{"result":"success","short":"The Tech Home representative, Ross, calls Jared regarding his inquiry for Ribbon Communications. Ross explains that he had a quick look at the code and will let Jared know if he has any questions. They end the call politely."},"intents":{"segments":[{"text":"just checking in. Have you gone through it? Or yep.","start_word":111,"end_word":120,"intents":[{"intent":"Check in","confidence_score":0.025139239}]}]},"sentiments":{"segments":[{"text":"I'm not speaking. Jared. Right? Yeah. Speaking. Hi, Jared. It's Ross with Tech Home. How's it going with you, ma'am? Yeah. Good. Sorry. Who is this? Ross from Tech Home Systems. Tanner, actually, just getting back to you regarding your inquiry for Ribbon Communications s p 3,000. Okay. Sorry. What's the what's the what's it regarding? Regarding your inquiry for Ribbon, s p c thousand, Microsoft Teams, static routing. Oh, yeah. Yep. Oh, yeah. So I Great. Oh, sorry, man. Yeah. Sorry. I was my hands are scrambled. Yeah. Nice. How's it going?","start_word":0,"end_word":92,"sentiment":"neutral","sentiment_score":0.05821586400270462},{"text":"it's totally fine.","start_word":93,"end_word":95,"sentiment":"positive","sentiment_score":0.3345786929130554},{"text":"So, Jared, I shared you the, like, code for the following. So I was Yep. just checking in. Have you gone through it? Or yep. I had a quick look, but I've I've had my eyes on other stuff Mhmm. the last few days. So I'll I'll have a look this afternoon, and I'll let you know if I've got any questions. Alright. Sure.","start_word":96,"end_word":159,"sentiment":"neutral","sentiment_score":0.05204426124691963},{"text":"No worries. Happy to assist you, mate. Cheers, mate. Thanks.","start_word":160,"end_word":169,"sentiment":"positive","sentiment_score":0.5431565642356873},{"text":"Alright. Yes. Yep. Bye.","start_word":170,"end_word":173,"sentiment":"neutral","sentiment_score":0.2029237300157547}],"average":{"sentiment":"neutral","sentiment_score":0.09738196442458805}}}}