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Just ringing in regards to my Internet. It's just so bad. Like, every day, like, every day, I'm just over it. I'm paying all this money. Mhmm. Suzanne Borge. Yeah. It just cuts out, like, it's like that every day, like, nonstop. You find out yeah. Yeah. Yeah. Yeah. Okay. Thank you. Okay. Bye.","confidence":0.97314453,"words":[{"word":"hi","start":4.56,"end":4.7999997,"confidence":0.7832031,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":-0.04799877479672432},{"word":"though","start":4.7999997,"end":5.12,"confidence":0.78930664,"punctuated_word":"though.","sentiment":"neutral","sentiment_score":-0.05590219050645828},{"word":"just","start":5.12,"end":5.3599997,"confidence":0.7841797,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.13381579518318176},{"word":"ringing","start":5.3599997,"end":5.7599998,"confidence":0.9892578,"punctuated_word":"ringing","sentiment":"neutral","sentiment_score":-0.11189013719558716},{"word":"in","start":5.7599998,"end":5.92,"confidence":0.99609375,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.10336437076330184},{"word":"regards","start":5.92,"end":6.3199997,"confidence":0.9980469,"punctuated_word":"regards","sentiment":"neutral","sentiment_score":-0.08772186934947968},{"word":"to","start":6.3199997,"end":6.56,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.13827615976333618},{"word":"my","start":6.56,"end":6.96,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.20931679010391235},{"word":"internet","start":6.96,"end":7.46,"confidence":0.97875977,"punctuated_word":"Internet.","sentiment":"neutral","sentiment_score":-0.2141568958759308},{"word":"it's","start":7.52,"end":7.8399997,"confidence":0.9995117,"punctuated_word":"It's","sentiment":"negative","sentiment_score":-0.567417323589325},{"word":"just","start":7.8399997,"end":8.34,"confidence":1.0,"punctuated_word":"just","sentiment":"negative","sentiment_score":-0.6191108226776123},{"word":"so","start":8.559999,"end":8.88,"confidence":0.9980469,"punctuated_word":"so","sentiment":"negative","sentiment_score":-0.5153999328613281},{"word":"bad","start":8.88,"end":9.38,"confidence":0.9638672,"punctuated_word":"bad.","sentiment":"negative","sentiment_score":-0.47653985023498535},{"word":"like","start":10.559999,"end":11.059999,"confidence":0.97314453,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":-0.2224312424659729},{"word":"every","start":12.24,"end":12.559999,"confidence":0.6850586,"punctuated_word":"every","sentiment":"neutral","sentiment_score":-0.3115799129009247},{"word":"day","start":12.559999,"end":12.96,"confidence":0.8898926,"punctuated_word":"day,","sentiment":"neutral","sentiment_score":-0.3082558512687683},{"word":"like","start":12.96,"end":13.28,"confidence":0.9909668,"punctuated_word":"like,","sentiment":"negative","sentiment_score":-0.3538251519203186},{"word":"every","start":13.28,"end":13.599999,"confidence":0.9741211,"punctuated_word":"every","sentiment":"negative","sentiment_score":-0.370037704706192},{"word":"day","start":13.599999,"end":13.759999,"confidence":0.8273926,"punctuated_word":"day,","sentiment":"negative","sentiment_score":-0.3475630283355713},{"word":"i'm","start":13.759999,"end":14.0,"confidence":1.0,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.48004263639450073},{"word":"just","start":14.0,"end":14.24,"confidence":0.9790039,"punctuated_word":"just","sentiment":"negative","sentiment_score":-0.42531895637512207},{"word":"over","start":14.24,"end":14.559999,"confidence":1.0,"punctuated_word":"over","sentiment":"negative","sentiment_score":-0.440328985452652},{"word":"it","start":14.559999,"end":14.865,"confidence":0.9658203,"punctuated_word":"it.","sentiment":"negative","sentiment_score":-0.4113381505012512},{"word":"i'm","start":15.665,"end":15.825,"confidence":0.99609375,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.17431262135505676},{"word":"paying","start":15.825,"end":16.065,"confidence":0.99902344,"punctuated_word":"paying","sentiment":"neutral","sentiment_score":-0.23207491636276245},{"word":"all","start":16.065,"end":16.305,"confidence":0.99902344,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.2894614040851593},{"word":"this","start":16.305,"end":16.545,"confidence":0.9550781,"punctuated_word":"this","sentiment":"negative","sentiment_score":-0.38405951857566833},{"word":"money","start":16.545,"end":17.045,"confidence":0.9909668,"punctuated_word":"money.","sentiment":"negative","sentiment_score":-0.4148118495941162},{"word":"mhmm","start":22.865,"end":23.365,"confidence":0.9824219,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.019236071035265923},{"word":"suzanne","start":29.93,"end":30.43,"confidence":0.41479492,"punctuated_word":"Suzanne","sentiment":"neutral","sentiment_score":0.008828161284327507},{"word":"borge","start":30.49,"end":30.99,"confidence":0.3905436,"punctuated_word":"Borge.","sentiment":"neutral","sentiment_score":0.016255855560302734},{"word":"yeah","start":39.21,"end":39.53,"confidence":0.9770508,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.1550002098083496},{"word":"it","start":39.53,"end":39.69,"confidence":0.914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Just ringing in regards to my Internet. It's just so bad. Like, every day, like, every day, I'm just over it. I'm paying all this money.\n\nMhmm. Suzanne Borge. Yeah. It just cuts out, like, it's like that every day, like, nonstop. You find out yeah.\n\nYeah. Yeah. Yeah. Okay. Thank you.\n\nOkay. 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Good afternoon. This is Airtel accounts. How may I help you today?\n\nChannel 1: Hi, though. Just ringing in regards to my Internet. It's just so bad. Like,\n\nChannel 0: Oh, I'm just\n\nChannel 1: every day, like, every day, I'm just over it. I'm\n\nChannel 0: Yeah.\n\nChannel 1: paying\n\nChannel 0: I'm\n\nChannel 1: all\n\nChannel 0: sorry\n\nChannel 1: this\n\nChannel 0: to hear\n\nChannel 1: money.\n\nChannel 0: about this. I'll just need to pull out your account. In that way, I could endorse you properly to our\n\nChannel 1: Mhmm.\n\nChannel 0: technical department so they can go ahead and search your service issue. What is your full\n\nChannel 1: Suzanne Borge.\n\nChannel 0: name? Thank you. Nice to have you in the line, Susan. So you said your Internet is slow?\n\nChannel 1: Yeah. It just cuts out, like, it's like that every day, like, nonstop.\n\nChannel 0: Like,\n\nChannel 1: You find out\n\nChannel 0: any hour of the day, daytime, nighttime, it's, like,\n\nChannel 1: yeah.\n\nChannel 0: intermittent connection?\n\nChannel 1: Yeah.\n\nChannel 0: Okay. I'm so sorry to hear about this. Here's what I'm going to do. Currently, our technical department is just engaged in a meeting. But rest assured, I will endorse your account on our I'm sorry.\n\nOn their end. In that way, they will reach out to you. Okay? Please keep your line open. Are you at home right now?\n\nIn that way, once they called you, they might be ask you to do some basic troubleshooting from the\n\nChannel 1: Yeah.\n\nChannel 0: router\n\nChannel 1: Yeah.\n\nChannel 0: or something like that? Okay. Sure, Susan. We appreciate your calling us. Rest assured our, tech rep will get in touch with you shortly.\n\nOkay?\n\nChannel 1: Okay. Thank you.\n\nChannel 0: Alright. Thank you, Susan. Have a good one.\n\nChannel 1: Okay. Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.32,"end":0.48,"sentiment":"neutral","sentiment_score":0.1604386866092682},{"text":"Good afternoon.","start":0.48,"end":1.36,"sentiment":"neutral","sentiment_score":0.28669600933790207},{"text":"This is Airtel accounts.","start":1.36,"end":2.72,"sentiment":"neutral","sentiment_score":0.25531577691435814},{"text":"How may I help you today?","start":2.72,"end":3.9399998,"sentiment":"neutral","sentiment_score":0.2905858059724172}],"sentiment":"neutral","sentiment_score":0.269123742213616,"channel":0,"num_words":13,"start":0.32,"end":3.9399998},{"sentences":[{"text":"Hi, though.","start":4.56,"end":5.12,"sentiment":"neutral","sentiment_score":-0.0519504826515913},{"text":"Just ringing in regards to my Internet.","start":5.12,"end":7.46,"sentiment":"neutral","sentiment_score":-0.14264885974781855},{"text":"It's just so 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customer calls Airtel accounts to report slow internet every day and is frustrated. The representative promises to endorse the customer's account and have a technical department call them back to troubleshoot the issue. The representative assures the customer that the technical department will contact them soon."},"intents":{"segments":[{"text":"This is Airtel accounts. How may I help you today? Hi, though.","start_word":3,"end_word":14,"intents":[{"intent":"Request assistance","confidence_score":0.0022464083}]}]},"sentiments":{"segments":[{"text":"Hi. Good afternoon. This is Airtel accounts. How may I help you today? Hi, though. Just ringing in regards to my Internet.","start_word":0,"end_word":21,"sentiment":"neutral","sentiment_score":0.09598425030708312},{"text":"It's just so bad. Like, Oh, I'm just every day, like, every day, I'm just over it.","start_word":22,"end_word":38,"sentiment":"negative","sentiment_score":-0.392256498336792},{"text":"I'm Yeah.","start_word":39,"end_word":40,"sentiment":"neutral","sentiment_score":-0.1592472791671753},{"text":"paying I'm all sorry this to hear money.","start_word":41,"end_word":48,"sentiment":"negative","sentiment_score":-0.3430641293525696},{"text":"about this. I'll just need to pull out your account. In that way, I could endorse you properly to our Mhmm. technical department so they can go ahead and search your service issue. What is your full Suzanne Borge. name? Thank you.","start_word":49,"end_word":90,"sentiment":"neutral","sentiment_score":-0.011810589581727982},{"text":"Nice to have you in the line, Susan.","start_word":91,"end_word":98,"sentiment":"positive","sentiment_score":0.34336963295936584},{"text":"So you said your Internet is slow? Yeah. It just cuts out, like, it's like that every day, like, nonstop. Like, You find out any hour of the day, daytime, nighttime, it's, like, yeah. intermittent connection? Yeah. Okay. I'm so sorry to hear about this. Here's what I'm going to do. Currently, our technical department is just engaged in a meeting. But rest assured, I will endorse your account on our I'm sorry. On their end. In that way, they will reach out to you. Okay? Please keep your line open. Are you at home right now? In that way, once they called you, they might be ask you to do some basic troubleshooting from the Yeah. router Yeah. or something like that? Okay. Sure, Susan.","start_word":99,"end_word":224,"sentiment":"neutral","sentiment_score":-0.06698393821716309},{"text":"We appreciate your calling us.","start_word":225,"end_word":229,"sentiment":"positive","sentiment_score":0.41552621126174927},{"text":"Rest assured our, tech rep will get in touch with you shortly. Okay? Okay. Thank you. 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