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I'm reaching out to check and get any assistance how to delete a card number saved from the ANC payment platform that we're using. Yeah. Let me check. I don't have the VP number, but I do have the pattern ID, 85735. 3 5. Yes. That is correct. That is right. Yes. Yes. So we have here's the thing. We have a customer whose Visa card was saved in the ANC portal when we when he processed the payment for the first time. So because the card details were saved, the recurring invoice was automatically processed. So the customer doesn't want this happen. Reason why he is requesting to remove the safeguard details. However, I can find an option to the ANZ portal to delete the safeguard details. Mhmm. Oh, sure. Sure. Thank you. Surely. Hi. Okay. So the portal or CRM that we've linked to the ANZ portal. Is that right? Okay. I got it. Thank you so much for the details. Appreciate your time, Anil. Mhmm. None so far. Thank you so much. Yeah. My name is Melissa. Oh, sure. Thank you. May I have it, please? Thank you. 0 6 219366. Okay. Thank you. You do the same. Have a great day. Mhmm. 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Julia. My name is Melissa. I'm calling from Airtel Australia. I'm just reaching out to get a support in reference to our ANZ payment platform. We're using the ANZ portal.\n\nYeah. I'm reaching out to check and get any assistance how to delete a card number saved from the ANC payment platform that we're using. Yeah. Let me check. I don't have the VP number, but I do have the pattern ID, 85735.\n\n3 5. Yes. That is correct. That is right. Yes.\n\nYes. So we have here's the thing. We have a customer whose Visa card was saved in the ANC portal when we when he processed the payment for the first time. So because the card details were saved, the recurring invoice was automatically processed. So the customer doesn't want this happen.\n\nReason why he is requesting to remove the safeguard details. However, I can find an option to the ANZ portal to delete the safeguard details. Mhmm. Oh, sure. Sure.\n\nThank you. Surely. Hi. Okay. So the portal or CRM that we've linked to the ANZ portal.\n\nIs that right? Okay. I got it. Thank you so much for the details. Appreciate your time, Anil.\n\nMhmm. None so far. Thank you so much. Yeah. My name is Melissa.\n\nOh, sure. Thank you. May I have it, please? Thank you. 0 6 219366.\n\nOkay. Thank you. You do the same. Have a great day. Mhmm.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Hi, Julia.","start":291.125,"end":291.945,"sentiment":"neutral","sentiment_score":0.1710863709449768},{"text":"My name is Melissa.","start":292.005,"end":293.04498,"sentiment":"neutral","sentiment_score":0.1598697453737259},{"text":"I'm calling from Airtel Australia.","start":293.04498,"end":295.145,"sentiment":"neutral","sentiment_score":0.13136020302772522},{"text":"I'm just reaching out to get a support in reference to our ANZ payment platform.","start":295.76498,"end":301.38998,"sentiment":"neutral","sentiment_score":0.17238114010542632},{"text":"We're using the ANZ portal.","start":302.00998,"end":303.87,"sentiment":"neutral","sentiment_score":-0.03789967894554138}],"sentiment":"neutral","sentiment_score":0.13015069178636035,"num_words":31,"start":291.125,"end":303.87},{"sentences":[{"text":"Yeah.","start":313.875,"end":314.375,"sentiment":"neutral","sentiment_score":-0.05487392097711563},{"text":"I'm reaching out to check 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same.","start":793.485,"end":794.625,"sentiment":"positive","sentiment_score":0.45297838002443314},{"text":"Have a great day.","start":794.76495,"end":795.90497,"sentiment":"positive","sentiment_score":0.4159294664859772},{"text":"Mhmm.","start":796.76495,"end":797.26495,"sentiment":"neutral","sentiment_score":0.09125442802906036}],"sentiment":"positive","sentiment_score":0.37752818192044896,"num_words":12,"start":784.97,"end":797.26495},{"sentences":[{"text":"Bye bye.","start":797.485,"end":798.225,"sentiment":"neutral","sentiment_score":0.00845290720462799}],"sentiment":"neutral","sentiment_score":0.00845290720462799,"num_words":2,"start":797.485,"end":798.225}]}}]},{"alternatives":[{"transcript":"Welcome to ANZ Worldline Payment Solutions merchant services. Please enter your merchant ID or VP number followed by the hash key. For technical issues or assistance using your merchant facility, press 1. For transactions, settlements, ordering paper rolls, or obtaining manual authorizations, press 2. To inquire about making changes to your existing merchant facility, press 3. To inquire about a new merchant facility, set up an additional site, or changing ownership of a business, press 4. For billing inquiries, press 5. To hear these options again, press 8. For technical issues or assistance using your merchant facility, press 1. For transactions, settlements, ordering paper rolls, for assistance for issues using a terminal connected to your point of sale, press 1. For assistance for issues using all other terminals, press 2. For assistance for issues using your ecommerce facility, press 3. To return to the main menu, press 7. To Please have your merchant ID ready. This can be found at the top of your receipts or on your statement. One moment while your call is transferred. Your call may be recorded for the purposes described in ANZ Worldline payment solutions privacy policy, which is available at our website. Thank you for waiting. An operator will be with you shortly. We apologize for the continuing delay. We appreciate that your time is important, and we'll ensure that your call is answered as soon as possible. Your estimated wait time is less than thirty seconds. Instead of waiting on hold, you can get a callback from the next available agent by pressing 1. Otherwise, stay on line, and the next available operator will answer your call. Thank you for waiting. An operator will be with you shortly. Welcome to Enzo One Life payment solution. This is Julia speaking. How can I help you there for today? So you you have you're using the portal and you wanted to sorry. Can you repeat that one through? Okay. And may I confirm the VP number or merchant ID number for this one through? Eight five 735. Yes. And just to confirm, the trading name is on the Artel a u p two l l t t. Is that one correct? Great. And the trading address is on the Suite 217520, Collins Street, Melbourne Melbourne, Victoria. Is that one correct? Perfect. And just confirm, the primary contact phone number is ending with 3547? Okay. So you wanted to remove a safe subscription card. Is that one correct? So I can see the one that you have here on my end. You have a PayPal link facility. I'll have to have a look for you in regards to those ones, which if you have a pay by link facility, that should be removed from your end that have the ongoing recurring payments. But let me have a look for you. I'll be with you shortly. Okay? Just let me pop you on a brief hold to five minutes, and I'll be with you shortly. You're welcome. Thank you so much for holding there on the line. So for regarding this one here, because you have a pay billing facility, this need to normally be disabled from your end. So we can't remove that one from our end. So if you need to remove that on your system, it's probably you need to remove the a link from your end. If you have this card registered from your portal, you'll be able to remove it. You just have to remove the card from your portal to make sure that that doesn't have any reoccurring payments. Correct. Yes. Yes. That's okay. You're welcome. Is there anything else that I can help you with for today? Perfect. And what was your first name? Sorry. I completely missed your first name. Melissa. And, Melissa, would you like a case reference number for this one as well here for today? Yes. Of course. So the case reference number of that one will be 06219366. That's okay. Correct. Perfect. That's okay. Is there anything else I can help you with? That's everything. I wish you a beautiful day today. Thank you. Thank you. 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to ANZ Worldline Payment Solutions merchant services. Please enter your merchant ID or VP number followed by the hash key. For technical issues or assistance using your merchant facility, press 1. For transactions, settlements, ordering paper rolls, or obtaining manual authorizations, press 2. To inquire about making changes to your existing merchant facility, press 3.\n\nTo inquire about a new merchant facility, set up an additional site, or changing ownership of a business, press 4. For billing inquiries, press 5. To hear these options again, press 8. For technical issues or assistance using your merchant facility, press 1. For transactions, settlements, ordering paper rolls, for assistance for issues using a terminal connected to your point of sale, press 1.\n\nFor assistance for issues using all other terminals, press 2. For assistance for issues using your ecommerce facility, press 3. To return to the main menu, press 7. To Please have your merchant ID ready. This can be found at the top of your receipts or on your statement.\n\nOne moment while your call is transferred. Your call may be recorded for the purposes described in ANZ Worldline payment solutions privacy policy, which is available at our website. Thank you for waiting. An operator will be with you shortly. We apologize for the continuing delay.\n\nWe appreciate that your time is important, and we'll ensure that your call is answered as soon as possible. Your estimated wait time is less than thirty seconds. Instead of waiting on hold, you can get a callback from the next available agent by pressing 1. Otherwise, stay on line, and the next available operator will answer your call. Thank you for waiting.\n\nAn operator will be with you shortly. Welcome to Enzo One Life payment solution. This is Julia speaking. How can I help you there for today? So you you have you're using the portal and you wanted to sorry.\n\nCan you repeat that one through? Okay. And may I confirm the VP number or merchant ID number for this one through? Eight five 735. Yes.\n\nAnd just to confirm, the trading name is on the Artel a u p two l l t t. Is that one correct? Great. And the trading address is on the Suite 217520, Collins Street, Melbourne Melbourne, Victoria. Is that one correct?\n\nPerfect. And just confirm, the primary contact phone number is ending with 3547? Okay. So you wanted to remove a safe subscription card. Is that one correct?\n\nSo I can see the one that you have here on my end. You have a PayPal link facility. I'll have to have a look for you in regards to those ones, which if you have a pay by link facility, that should be removed from your end that have the ongoing recurring payments. But let me have a look for you. I'll be with you shortly.\n\nOkay? Just let me pop you on a brief hold to five minutes, and I'll be with you shortly. You're welcome. Thank you so much for holding there on the line. So for regarding this one here, because you have a pay billing facility, this need to normally be disabled from your end.\n\nSo we can't remove that one from our end. So if you need to remove that on your system, it's probably you need to remove the a link from your end. If you have this card registered from your portal, you'll be able to remove it. You just have to remove the card from your portal to make sure that that doesn't have any reoccurring payments. Correct.\n\nYes. Yes. That's okay. You're welcome. Is there anything else that I can help you with for today?\n\nPerfect. And what was your first name? Sorry. I completely missed your first name. Melissa.\n\nAnd, Melissa, would you like a case reference number for this one as well here for today? Yes. Of course. So the case reference number of that one will be 06219366. That's okay.\n\nCorrect. Perfect. That's okay. Is there anything else I can help you with? That's everything.\n\nI wish you a beautiful day today. Thank you. Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Welcome to ANZ Worldline Payment Solutions merchant services.","start":0.79999995,"end":4.74,"sentiment":"neutral","sentiment_score":0.3057134337723255},{"text":"Please enter your merchant ID or VP number followed by the hash key.","start":8.48,"end":13.219999,"sentiment":"neutral","sentiment_score":0.07688646935499631},{"text":"For technical issues or assistance using your merchant facility, press 1.","start":26.325,"end":31.22,"sentiment":"neutral","sentiment_score":0.05431068857962435},{"text":"For transactions, settlements, ordering paper rolls, or obtaining manual authorizations, press 2.","start":31.84,"end":38.739998,"sentiment":"neutral","sentiment_score":0.05322504152233402},{"text":"To inquire about making changes to your existing merchant facility, press 3.","start":39.36,"end":44.1,"sentiment":"neutral","sentiment_score":0.041300857439637184}],"sentiment":"neutral","sentiment_score":0.09244571310201925,"num_words":56,"start":0.79999995,"end":44.1},{"sentences":[{"text":"To inquire about a new merchant facility, set up an additional site, or changing ownership of a business, press 4.","start":44.845,"end":52.145,"sentiment":"neutral","sentiment_score":0.03823605915531516},{"text":"For billing inquiries, press 5.","start":52.525,"end":54.945,"sentiment":"neutral","sentiment_score":0.03857557810842991},{"text":"To hear these options again, press 8.","start":55.325,"end":57.825,"sentiment":"neutral","sentiment_score":0.04558610011424337},{"text":"For technical issues or assistance using your merchant facility, press 1.","start":62.2,"end":67.18,"sentiment":"neutral","sentiment_score":0.03767830573699691},{"text":"For transactions, settlements, ordering paper rolls, for assistance for issues using a terminal connected to your point of 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statement.","start":93.63,"end":97.57,"sentiment":"neutral","sentiment_score":0.03928389932428088}],"sentiment":"neutral","sentiment_score":0.027518961730660225,"num_words":49,"start":77.255,"end":97.57},{"sentences":[{"text":"One moment while your call is transferred.","start":99.545,"end":101.564995,"sentiment":"neutral","sentiment_score":0.012907663892422403},{"text":"Your call may be recorded for the purposes described in ANZ Worldline payment solutions privacy policy, which is available at our website.","start":104.265,"end":112.765,"sentiment":"neutral","sentiment_score":0.02613721847195517},{"text":"Thank you for waiting.","start":144.38,"end":145.44,"sentiment":"neutral","sentiment_score":0.1332059372216463},{"text":"An operator will be with you shortly.","start":145.82,"end":147.92,"sentiment":"neutral","sentiment_score":-0.03320797000612531},{"text":"We apologize for the continuing delay.","start":210.09,"end":212.43001,"sentiment":"negative","sentiment_score":-0.3495033184687297}],"sentiment":"neutral","sentiment_score":-0.02459303257258042,"num_words":46,"start":99.545,"end":212.43001},{"sentences":[{"text":"We appreciate that your time is important, and we'll ensure that your call is answered as soon as possible.","start":212.81,"end":218.335,"sentiment":"neutral","sentiment_score":-0.09610166988874737},{"text":"Your estimated wait time is less than thirty seconds.","start":220.235,"end":226.49501,"sentiment":"neutral","sentiment_score":-0.2457585202323066},{"text":"Instead of waiting on hold, you can get a callback from the next available agent by pressing 1.","start":229.59,"end":234.89,"sentiment":"neutral","sentiment_score":-0.15265280505021414},{"text":"Otherwise, stay on line, and the next available operator will answer your call.","start":235.35,"end":239.69,"sentiment":"neutral","sentiment_score":-0.031396350894983},{"text":"Thank you for waiting.","start":276.03497,"end":277.175,"sentiment":"neutral","sentiment_score":0.22855227440595627}],"sentiment":"neutral","sentiment_score":-0.09967384706177408,"num_words":63,"start":212.81,"end":277.175},{"sentences":[{"text":"An operator will be with you shortly.","start":277.47498,"end":279.57498,"sentiment":"neutral","sentiment_score":0.08742460714919227},{"text":"Welcome to Enzo One Life payment solution.","start":285.3,"end":287.06,"sentiment":"positive","sentiment_score":0.36416142753192354},{"text":"This is Julia speaking.","start":287.06,"end":288.18,"sentiment":"positive","sentiment_score":0.408632755279541},{"text":"How can I help you there for today?","start":288.18,"end":289.88,"sentiment":"positive","sentiment_score":0.4418869614601135},{"text":"So you you have you're using the portal and you wanted to sorry.","start":307.285,"end":310.645,"sentiment":"neutral","sentiment_score":-0.0770628134218546}],"sentiment":"neutral","sentiment_score":0.18792083028417367,"num_words":39,"start":277.47498,"end":310.645},{"sentences":[{"text":"Can you repeat that one through?","start":310.645,"end":312.345,"sentiment":"neutral","sentiment_score":-0.10584373710056146},{"text":"Okay.","start":327.16998,"end":327.66998,"sentiment":"neutral","sentiment_score":0.01278793439269066},{"text":"And may I confirm the VP number or merchant ID number for this one through?","start":328.23502,"end":332.495,"sentiment":"neutral","sentiment_score":0.013507588083545368},{"text":"Eight five 735.","start":344.96,"end":348.47998,"sentiment":"neutral","sentiment_score":-0.002212928511047115},{"text":"Yes.","start":348.47998,"end":348.97998,"sentiment":"neutral","sentiment_score":0.01144588738679886}],"sentiment":"neutral","sentiment_score":-0.015955906350147694,"num_words":26,"start":310.645,"end":348.97998},{"sentences":[{"text":"And just to confirm, the trading name is on the Artel a u p two l l t t.","start":350.4,"end":354.16,"sentiment":"neutral","sentiment_score":0.02509362755441352},{"text":"Is that one correct?","start":354.16,"end":355.06,"sentiment":"neutral","sentiment_score":0.029586397111415863},{"text":"Great.","start":357.26498,"end":357.505,"sentiment":"positive","sentiment_score":0.47801926732063293},{"text":"And the trading address is on the Suite 217520, Collins Street, Melbourne Melbourne, Victoria.","start":357.505,"end":364.405,"sentiment":"neutral","sentiment_score":0.20532975239413126},{"text":"Is that one correct?","start":364.465,"end":365.525,"sentiment":"neutral","sentiment_score":0.1665874719619751}],"sentiment":"neutral","sentiment_score":0.10985976668252122,"num_words":42,"start":350.4,"end":365.525},{"sentences":[{"text":"Perfect.","start":367.825,"end":368.225,"sentiment":"positive","sentiment_score":0.4145898222923279},{"text":"And just confirm, the primary contact phone number is ending with 3547?","start":368.225,"end":372.37003,"sentiment":"neutral","sentiment_score":0.1330608744174242},{"text":"Okay.","start":379.47,"end":379.97,"sentiment":"neutral","sentiment_score":0.043460723012685776},{"text":"So you wanted to remove a safe subscription card.","start":383.815,"end":386.775,"sentiment":"neutral","sentiment_score":-0.02770398971107271},{"text":"Is that one correct?","start":386.775,"end":387.835,"sentiment":"neutral","sentiment_score":0.030732074286788702}],"sentiment":"neutral","sentiment_score":0.07142123807635573,"num_words":27,"start":367.825,"end":387.835},{"sentences":[{"text":"So I can see the one that you have here on my end.","start":422.88,"end":426.66,"sentiment":"neutral","sentiment_score":0.06317613732356292},{"text":"You have a PayPal link facility.","start":427.36,"end":431.53998,"sentiment":"neutral","sentiment_score":-0.034960890809694924},{"text":"I'll have to have a look for you in regards to those ones, which if you have a pay by link facility, that should be removed from your end that have the ongoing recurring payments.","start":439.295,"end":450.12,"sentiment":"neutral","sentiment_score":-0.011941076442599296},{"text":"But let me have a look for you.","start":450.97998,"end":452.09998,"sentiment":"neutral","sentiment_score":0.01944929052842781},{"text":"I'll be with you shortly.","start":452.09998,"end":452.97998,"sentiment":"neutral","sentiment_score":0.0545166902244091}],"sentiment":"neutral","sentiment_score":0.009280067764278224,"num_words":67,"start":422.88,"end":452.97998},{"sentences":[{"text":"Okay?","start":452.97998,"end":453.22,"sentiment":"neutral","sentiment_score":0.044918522238731384},{"text":"Just let me pop you on a brief hold to five minutes, and I'll be with you shortly.","start":453.22,"end":457.31998,"sentiment":"neutral","sentiment_score":0.047644498033656016},{"text":"You're welcome.","start":457.62,"end":458.44,"sentiment":"positive","sentiment_score":0.46412035822868347},{"text":"Thank you so much for holding there on the line.","start":689.725,"end":691.985,"sentiment":"positive","sentiment_score":0.5362809240818024},{"text":"So for regarding this one here, because you have a pay billing facility, this need to normally be disabled from your end.","start":694.365,"end":701.805,"sentiment":"neutral","sentiment_score":-0.03762464517388831}],"sentiment":"neutral","sentiment_score":0.12010994811876202,"num_words":53,"start":452.97998,"end":701.805},{"sentences":[{"text":"So we can't remove that one from our end.","start":701.805,"end":704.225,"sentiment":"neutral","sentiment_score":-0.08387117212017377},{"text":"So if you need to remove that on your system, it's probably you need to remove the a link from your end.","start":705.14,"end":712.92004,"sentiment":"neutral","sentiment_score":-0.05316096053204753},{"text":"If you have this card registered from your portal, you'll be able to remove it.","start":713.30005,"end":718.26,"sentiment":"neutral","sentiment_score":0.019030022745331127},{"text":"You just have to remove the card from your portal to make sure that that doesn't have any reoccurring payments.","start":718.26,"end":724.20496,"sentiment":"neutral","sentiment_score":0.008603963069617748},{"text":"Correct.","start":732.185,"end":732.685,"sentiment":"neutral","sentiment_score":0.03681778535246849}],"sentiment":"neutral","sentiment_score":-0.02134379541584805,"num_words":67,"start":701.805,"end":732.685},{"sentences":[{"text":"Yes.","start":732.745,"end":733.245,"sentiment":"neutral","sentiment_score":0.0447232648730278},{"text":"Yes.","start":733.865,"end":734.365,"sentiment":"neutral","sentiment_score":0.05312752723693848},{"text":"That's okay.","start":739.35,"end":740.25,"sentiment":"neutral","sentiment_score":0.3142624944448471},{"text":"You're welcome.","start":740.95,"end":741.69,"sentiment":"neutral","sentiment_score":0.21450456976890564},{"text":"Is there anything else that I can help you with for today?","start":741.83,"end":744.57,"sentiment":"neutral","sentiment_score":0.17305542280276617}],"sentiment":"neutral","sentiment_score":0.17955833300948143,"num_words":18,"start":732.745,"end":744.57},{"sentences":[{"text":"Perfect.","start":746.47,"end":746.87,"sentiment":"neutral","sentiment_score":0.21023647487163544},{"text":"And what was your first name?","start":746.87,"end":747.99,"sentiment":"neutral","sentiment_score":0.06680650760730107},{"text":"Sorry.","start":747.99,"end":748.23,"sentiment":"neutral","sentiment_score":-0.06047705560922623},{"text":"I completely missed your first name.","start":748.23,"end":750.01,"sentiment":"neutral","sentiment_score":-0.067494277531902},{"text":"Melissa.","start":752.465,"end":752.965,"sentiment":"neutral","sentiment_score":0.029179878532886505}],"sentiment":"neutral","sentiment_score":0.011654178549846014,"num_words":15,"start":746.47,"end":752.965},{"sentences":[{"text":"And, Melissa, would you like a case reference number for this one as well here for today?","start":753.42505,"end":757.60504,"sentiment":"neutral","sentiment_score":0.038260787615881246},{"text":"Yes.","start":760.86505,"end":761.10504,"sentiment":"neutral","sentiment_score":0.037516094744205475},{"text":"Of course.","start":761.10504,"end":761.66504,"sentiment":"neutral","sentiment_score":0.04078352078795433},{"text":"So the case reference number of that one will be 06219366.","start":761.66504,"end":773.62,"sentiment":"neutral","sentiment_score":0.032660887322642586},{"text":"That's okay.","start":778.65497,"end":779.39496,"sentiment":"neutral","sentiment_score":0.03680086135864258}],"sentiment":"neutral","sentiment_score":0.036436000274437844,"num_words":33,"start":753.42505,"end":779.39496},{"sentences":[{"text":"Correct.","start":782.495,"end":782.995,"sentiment":"neutral","sentiment_score":0.09576113522052764},{"text":"Perfect.","start":786.81494,"end":787.31494,"sentiment":"positive","sentiment_score":0.34538349509239197},{"text":"That's okay.","start":787.615,"end":788.25494,"sentiment":"neutral","sentiment_score":0.2999003529548645},{"text":"Is there anything else I can help you with?","start":788.25494,"end":789.935,"sentiment":"neutral","sentiment_score":0.21849357088406882},{"text":"That's everything.","start":789.935,"end":790.735,"sentiment":"positive","sentiment_score":0.3759302496910095}],"sentiment":"neutral","sentiment_score":0.2506165315707525,"num_words":15,"start":782.495,"end":790.735},{"sentences":[{"text":"I wish you a beautiful day today.","start":790.735,"end":792.75494,"sentiment":"positive","sentiment_score":0.5848230719566345},{"text":"Thank you.","start":795.0369,"end":795.7769,"sentiment":"positive","sentiment_score":0.5458668768405914},{"text":"Thank you.","start":795.91693,"end":796.3169,"sentiment":"positive","sentiment_score":0.7769757211208344},{"text":"Bye bye.","start":796.3169,"end":797.0569,"sentiment":"positive","sentiment_score":0.38075901567935944}],"sentiment":"positive","sentiment_score":0.5769972869983087,"num_words":13,"start":790.735,"end":797.0569}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to ANZ Worldline Payment Solutions merchant services. Please enter your merchant ID or VP number followed by the hash key. For technical issues or assistance using your merchant facility, press 1. For transactions, settlements, ordering paper rolls, or obtaining manual authorizations, press 2. To inquire about making changes to your existing merchant facility, press 3.\n\nTo inquire about a new merchant facility, set up an additional site, or changing ownership of a business, press 4. For billing inquiries, press 5. To hear these options again, press 8. For technical issues or assistance using your merchant facility, press 1. For transactions, settlements, ordering paper rolls, for assistance for issues using a terminal connected to your point of sale, press 1.\n\nFor assistance for issues using all other terminals, press 2. For assistance for issues using your ecommerce facility, press 3. To return to the main menu, press 7. To Please have your merchant ID ready. This can be found at the top of your receipts or on your statement.\n\nOne moment while your call is transferred. Your call may be recorded for the purposes described in ANZ Worldline payment solutions privacy policy, which is available at our website. Thank you for waiting. An operator will be with you shortly. We apologize for the continuing delay.\n\nWe appreciate that your time is important, and we'll ensure that your call is answered as soon as possible. Your estimated wait time is less than thirty seconds. Instead of waiting on hold, you can get a callback from the next available agent by pressing 1. Otherwise, stay on line, and the next available operator will answer your call. Thank you for waiting.\n\nAn operator will be with you shortly. Welcome to Enzo One Life payment solution. This is Julia speaking. How can I help you there for today?\n\nChannel 0: Hi, Julia. My name is Melissa. I'm calling from Airtel Australia. I'm just reaching out to get a support in reference to our ANZ payment platform. We're using the ANZ portal.\n\nChannel 1: So you you have you're using the portal and you wanted to sorry. Can you repeat that one through?\n\nChannel 0: Yeah. I'm reaching out to check and get any assistance how to delete a card number saved from the ANC payment platform that we're using.\n\nChannel 1: Okay. And may I confirm the VP number or merchant ID number for this one through?\n\nChannel 0: Yeah. Let me check. I don't have the VP number, but I do have the pattern ID, 85735.\n\nChannel 1: Eight five 735.\n\nChannel 0: 3\n\nChannel 1: Yes.\n\nChannel 0: 5. Yes.\n\nChannel 1: And just to confirm, the trading name is on the Artel a u p two l l t t. Is that one correct?\n\nChannel 0: That is correct.\n\nChannel 1: Great. And the trading address is on the Suite 217520, Collins Street, Melbourne Melbourne, Victoria. Is that one correct?\n\nChannel 0: That is right.\n\nChannel 1: Perfect. And just confirm, the primary contact phone number is ending with 3547?\n\nChannel 0: Yes.\n\nChannel 1: Okay. So you wanted to remove a safe subscription card. Is that one correct?\n\nChannel 0: Yes. So we have here's the thing. We have a customer whose Visa card was saved in the ANC portal when we when he processed the payment for the first time. So because the card details were saved, the recurring invoice was automatically processed. So the customer doesn't want this happen.\n\nReason why he is requesting to remove the safeguard details. However, I can find an option to the ANZ portal to delete the safeguard details.\n\nChannel 1: So I can see the one that you have here on my end.\n\nChannel 0: Mhmm.\n\nChannel 1: You have a PayPal link facility. I'll have to have a look for you in regards to those ones, which if you have a pay by link facility, that should be removed from your end that have the ongoing recurring payments. But let me have a look for you. I'll be with you shortly. Okay?\n\nJust let me pop you on a brief\n\nChannel 0: Oh, sure.\n\nChannel 1: hold to five minutes, and I'll be with\n\nChannel 0: Sure.\n\nChannel 1: you\n\nChannel 0: Thank\n\nChannel 1: shortly.\n\nChannel 0: you.\n\nChannel 1: You're welcome.\n\nChannel 0: Surely.\n\nChannel 1: Thank you so much for holding there on the line.\n\nChannel 0: Hi.\n\nChannel 1: So for regarding this one here, because you have a pay billing facility, this need to normally be disabled from your end. So we can't remove that one from our end. So if you need to remove that on your system, it's probably you need to remove the a link from your end. If you have this card registered from your portal, you'll be able to remove it. You just have to remove the card from your portal to make sure that that doesn't have any reoccurring payments.\n\nChannel 0: Okay. So the portal or CRM that we've linked to the ANZ\n\nChannel 1: Correct.\n\nChannel 0: portal.\n\nChannel 1: Yes.\n\nChannel 0: Is that right?\n\nChannel 1: Yes.\n\nChannel 0: Okay. I got it. Thank you so much for the details. Appreciate\n\nChannel 1: That's okay.\n\nChannel 0: your time, Anil.\n\nChannel 1: You're\n\nChannel 0: Mhmm.\n\nChannel 1: welcome. Is there anything else that I can help you with for today?\n\nChannel 0: None so far.\n\nChannel 1: Perfect.\n\nChannel 0: Thank you\n\nChannel 1: And what\n\nChannel 0: so\n\nChannel 1: was your first name? Sorry. I completely missed\n\nChannel 0: much.\n\nChannel 1: your first name.\n\nChannel 0: Yeah. My name is Melissa.\n\nChannel 1: Melissa. And, Melissa, would you like a case reference number for this one as well here for today?\n\nChannel 0: Oh, sure. Thank you. May I have it, please?\n\nChannel 1: Yes. Of course. So the case reference number of that one will be 06219366.\n\nChannel 0: Thank you. 0\n\nChannel 1: That's\n\nChannel 0: 6\n\nChannel 1: okay.\n\nChannel 0: 219366.\n\nChannel 1: Correct.\n\nChannel 0: Okay.\n\nChannel 1: Perfect.\n\nChannel 0: Thank you.\n\nChannel 1: That's okay. Is there anything else I can help you with? That's everything. I wish you a beautiful day today.\n\nChannel 0: You do the same. Have a\n\nChannel 1: Thank\n\nChannel 0: great\n\nChannel 1: you.\n\nChannel 0: day.\n\nChannel 1: Thank you. Bye bye.\n\nChannel 0: Mhmm. Bye bye.","paragraphs":[{"sentences":[{"text":"Welcome to ANZ Worldline Payment Solutions merchant services.","start":0.79999995,"end":4.74,"sentiment":"neutral","sentiment_score":0.3057134337723255},{"text":"Please enter your merchant ID or VP number followed by the hash key.","start":8.48,"end":13.219999,"sentiment":"neutral","sentiment_score":0.07688646935499631},{"text":"For technical issues or assistance using your merchant facility, press 1.","start":26.325,"end":31.22,"sentiment":"neutral","sentiment_score":0.05431068857962435},{"text":"For transactions, settlements, ordering paper rolls, or obtaining manual authorizations, press 2.","start":31.84,"end":38.739998,"sentiment":"neutral","sentiment_score":0.05322504152233402},{"text":"To inquire about making changes to your existing merchant facility, press 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Melissa.","start":750.92004,"end":751.9,"sentiment":"neutral","sentiment_score":0.0301192463375628}],"sentiment":"neutral","sentiment_score":0.030699482187628746,"channel":0,"num_words":5,"start":750.60004,"end":751.9},{"sentences":[{"text":"Melissa.","start":752.465,"end":752.965,"sentiment":"neutral","sentiment_score":0.029179878532886505},{"text":"And, Melissa, would you like a case reference number for this one as well here for today?","start":753.42505,"end":757.60504,"sentiment":"neutral","sentiment_score":0.038260787615881246}],"sentiment":"neutral","sentiment_score":0.03775629266682598,"channel":1,"num_words":18,"start":752.465,"end":757.60504},{"sentences":[{"text":"Oh, sure.","start":758.60004,"end":759.0,"sentiment":"neutral","sentiment_score":0.03886619582772255},{"text":"Thank you.","start":759.0,"end":759.48004,"sentiment":"neutral","sentiment_score":0.08224663883447647},{"text":"May I have it, please?","start":759.48004,"end":760.395,"sentiment":"neutral","sentiment_score":0.05982811152935028}],"sentiment":"neutral","sentiment_score":0.06015180299679438,"channel":0,"num_words":9,"start":758.60004,"end":760.395},{"sentences":[{"text":"Yes.","start":760.86505,"end":761.10504,"sentiment":"neutral","sentiment_score":0.037516094744205475},{"text":"Of course.","start":761.10504,"end":761.66504,"sentiment":"neutral","sentiment_score":0.04078352078795433},{"text":"So the case reference number of that one will be 06219366.","start":761.66504,"end":773.62,"sentiment":"neutral","sentiment_score":0.032660887322642586}],"sentiment":"neutral","sentiment_score":0.03416806406208447,"channel":1,"num_words":14,"start":760.86505,"end":773.62},{"sentences":[{"text":"Thank you.","start":777.44995,"end":778.26996,"sentiment":"neutral","sentiment_score":0.11926952004432678},{"text":"0","start":778.41,"end":778.81,"sentiment":"neutral","sentiment_score":0.03419717773795128}],"sentiment":"neutral","sentiment_score":0.09091207260886829,"channel":0,"num_words":3,"start":777.44995,"end":778.81},{"sentences":[{"text":"That's","start":778.65497,"end":778.89496,"sentiment":"neutral","sentiment_score":0.04066219925880432}],"sentiment":"neutral","sentiment_score":0.04066219925880432,"channel":1,"num_words":1,"start":778.65497,"end":778.89496},{"sentences":[{"text":"6","start":778.81,"end":779.20996,"sentiment":"neutral","sentiment_score":0.02057438343763351}],"sentiment":"neutral","sentiment_score":0.02057438343763351,"channel":0,"num_words":1,"start":778.81,"end":779.20996},{"sentences":[{"text":"okay.","start":778.89496,"end":779.39496,"sentiment":"neutral","sentiment_score":0.032939523458480835}],"sentiment":"neutral","sentiment_score":0.032939523458480835,"channel":1,"num_words":1,"start":778.89496,"end":779.39496},{"sentences":[{"text":"219366.","start":779.20996,"end":781.14996,"sentiment":"neutral","sentiment_score":0.03450194001197815}],"sentiment":"neutral","sentiment_score":0.03450194001197815,"channel":0,"num_words":1,"start":779.20996,"end":781.14996},{"sentences":[{"text":"Correct.","start":782.495,"end":782.995,"sentiment":"neutral","sentiment_score":0.09576113522052764}],"sentiment":"neutral","sentiment_score":0.09576113522052764,"channel":1,"num_words":1,"start":782.495,"end":782.995},{"sentences":[{"text":"Okay.","start":784.97,"end":785.47,"sentiment":"neutral","sentiment_score":0.15606293082237244}],"sentiment":"neutral","sentiment_score":0.15606293082237244,"channel":0,"num_words":1,"start":784.97,"end":785.47},{"sentences":[{"text":"Perfect.","start":786.81494,"end":787.31494,"sentiment":"positive","sentiment_score":0.34538349509239197}],"sentiment":"positive","sentiment_score":0.34538349509239197,"channel":1,"num_words":1,"start":786.81494,"end":787.31494},{"sentences":[{"text":"Thank you.","start":786.845,"end":787.58496,"sentiment":"positive","sentiment_score":0.4036947190761566}],"sentiment":"positive","sentiment_score":0.4036947190761566,"channel":0,"num_words":2,"start":786.845,"end":787.58496},{"sentences":[{"text":"That's okay.","start":787.615,"end":788.25494,"sentiment":"neutral","sentiment_score":0.2999003529548645},{"text":"Is there anything else I can help you with?","start":788.25494,"end":789.935,"sentiment":"neutral","sentiment_score":0.21849357088406882},{"text":"That's everything.","start":789.935,"end":790.735,"sentiment":"positive","sentiment_score":0.3759302496910095},{"text":"I wish you a beautiful day today.","start":790.735,"end":792.75494,"sentiment":"positive","sentiment_score":0.5848230719566345}],"sentiment":"positive","sentiment_score":0.37059324234724045,"channel":1,"num_words":20,"start":787.615,"end":792.75494},{"sentences":[{"text":"You do the same.","start":793.485,"end":794.625,"sentiment":"positive","sentiment_score":0.45297838002443314},{"text":"Have a","start":794.76495,"end":795.08496,"sentiment":"positive","sentiment_score":0.380676731467247}],"sentiment":"positive","sentiment_score":0.4288778305053711,"channel":0,"num_words":6,"start":793.485,"end":795.08496},{"sentences":[{"text":"Thank","start":795.0369,"end":795.2769,"sentiment":"positive","sentiment_score":0.5270200967788696}],"sentiment":"positive","sentiment_score":0.5270200967788696,"channel":1,"num_words":1,"start":795.0369,"end":795.2769},{"sentences":[{"text":"great","start":795.08496,"end":795.40497,"sentiment":"positive","sentiment_score":0.6815087199211121}],"sentiment":"positive","sentiment_score":0.6815087199211121,"channel":0,"num_words":1,"start":795.08496,"end":795.40497},{"sentences":[{"text":"you.","start":795.2769,"end":795.7769,"sentiment":"positive","sentiment_score":0.5647136569023132}],"sentiment":"positive","sentiment_score":0.5647136569023132,"channel":1,"num_words":1,"start":795.2769,"end":795.7769},{"sentences":[{"text":"day.","start":795.40497,"end":795.90497,"sentiment":"neutral","sentiment_score":0.2208556830883026}],"sentiment":"neutral","sentiment_score":0.2208556830883026,"channel":0,"num_words":1,"start":795.40497,"end":795.90497},{"sentences":[{"text":"Thank you.","start":795.91693,"end":796.3169,"sentiment":"positive","sentiment_score":0.7769757211208344},{"text":"Bye bye.","start":796.3169,"end":797.0569,"sentiment":"positive","sentiment_score":0.38075901567935944}],"sentiment":"positive","sentiment_score":0.5788673684000969,"channel":1,"num_words":4,"start":795.91693,"end":797.0569},{"sentences":[{"text":"Mhmm.","start":796.76495,"end":797.26495,"sentiment":"neutral","sentiment_score":0.09125442802906036},{"text":"Bye bye.","start":797.485,"end":798.225,"sentiment":"neutral","sentiment_score":0.00845290720462799}],"sentiment":"neutral","sentiment_score":0.036053414146105446,"channel":0,"num_words":3,"start":796.76495,"end":798.225}]},"summary":{"result":"success","short":"The customer called ANZ Worldline Payment Solutions merchant services to inquire about their payment platform. The representative provided options for assistance, including setting up an additional site or removing a safe subscription card. The representative also informed the customer that their payment platform needs to be disabled from their system and provided a case reference number for the call."},"intents":{"segments":[{"text":"Please enter your merchant ID or VP number followed by the hash key.","start_word":8,"end_word":20,"intents":[{"intent":"Assist with merchant facility","confidence_score":0.015993379}]},{"text":"One moment while your call is transferred. Your call may be recorded for the purposes described in ANZ Worldline payment solutions privacy policy, which is available at our website. Thank you for waiting.","start_word":169,"end_word":201,"intents":[{"intent":"Transfer call","confidence_score":0.25286782}]},{"text":"Thank you for waiting.","start_word":198,"end_word":201,"intents":[{"intent":"Make changes to merchant facility","confidence_score":0.05921483}]},{"text":"Hi, Julia. My name is Melissa. I'm calling from Airtel Australia. I'm just reaching out to get a support in reference to our ANZ payment platform.","start_word":304,"end_word":329,"intents":[{"intent":"Address billing inquiries","confidence_score":0.03652272}]},{"text":"My name is Melissa. I'm calling from Airtel Australia. I'm just reaching out to get a support in reference to our ANZ payment platform.","start_word":306,"end_word":329,"intents":[{"intent":"Provide support","confidence_score":0.054187857}]},{"text":"I'm reaching out to check and get any assistance how to delete a card number saved from the ANC payment platform that we're using. Okay.","start_word":355,"end_word":379,"intents":[{"intent":"Assist with deleting card details","confidence_score":0.005196487}]},{"text":"So for regarding this one here, because you have a pay billing facility, this need to normally be disabled from your end. So we can't remove that one from our end. So if you need to remove that on your system, it's probably you need to remove the a link from your end.","start_word":678,"end_word":730,"intents":[{"intent":"Remove link from billing facility","confidence_score":0.00011277314}]},{"text":"If you have this card registered from your portal, you'll be able to remove it. You just have to remove the card from your portal to make sure that that doesn't have any reoccurring payments. Okay.","start_word":731,"end_word":766,"intents":[{"intent":"Removing link from portal","confidence_score":0.0026361095}]}]},"sentiments":{"segments":[{"text":"Welcome to ANZ Worldline Payment Solutions merchant services. Please enter your merchant ID or VP number followed by the hash key. For technical issues or assistance using your merchant facility, press 1. For transactions, settlements, ordering paper rolls, or obtaining manual authorizations, press 2. To inquire about making changes to your existing merchant facility, press 3. To inquire about a new merchant facility, set up an additional site, or changing ownership of a business, press 4. For billing inquiries, press 5. To hear these options again, press 8. For technical issues or assistance using your merchant facility, press 1. For transactions, settlements, ordering paper rolls, for assistance for issues using a terminal connected to your point of sale, press 1. For assistance for issues using all other terminals, press 2. For assistance for issues using your ecommerce facility, press 3. To return to the main menu, press 7. To Please have your merchant ID ready. This can be found at the top of your receipts or on your statement. One moment while your call is transferred. Your call may be recorded for the purposes described in ANZ Worldline payment solutions privacy policy, which is available at our website. Thank you for waiting. An operator will be with you shortly.","start_word":0,"end_word":208,"sentiment":"neutral","sentiment_score":0.05132538080215454},{"text":"We apologize for the continuing delay.","start_word":209,"end_word":214,"sentiment":"negative","sentiment_score":-0.35291579365730286},{"text":"We appreciate that your time is important, and we'll ensure that your call is answered as soon as possible. Your estimated wait time is less than thirty seconds. Instead of waiting on hold, you can get a callback from the next available agent by pressing 1. Otherwise, stay on line, and the next available operator will answer your call. Thank you for waiting. An operator will be with you shortly.","start_word":215,"end_word":284,"sentiment":"neutral","sentiment_score":-0.07952211052179337},{"text":"Welcome to Enzo One Life payment solution. This is Julia speaking. How can I help you there for today?","start_word":285,"end_word":303,"sentiment":"positive","sentiment_score":0.4027382433414459},{"text":"Hi, Julia. My name is Melissa. I'm calling from Airtel Australia. I'm just reaching out to get a support in reference to our ANZ payment platform. We're using the ANZ portal. So you you have you're using the portal and you wanted to sorry. Can you repeat that one through? Yeah. I'm reaching out to check and get any assistance how to delete a card number saved from the ANC payment platform that we're using. Okay. And may I confirm the VP number or merchant ID number for this one through? Yeah. Let me check. I don't have the VP number, but I do have the pattern ID, 85735. Eight five 735. 3 Yes. 5. Yes. And just to confirm, the trading name is on the Artel a u p two l l t t. Is that one correct? That is correct.","start_word":304,"end_word":445,"sentiment":"neutral","sentiment_score":0.007716031876248373},{"text":"Great.","start_word":446,"end_word":446,"sentiment":"positive","sentiment_score":0.47801926732063293},{"text":"And the trading address is on the Suite 217520, Collins Street, Melbourne Melbourne, Victoria. Is that one correct? That is right.","start_word":447,"end_word":467,"sentiment":"neutral","sentiment_score":0.20170189440250397},{"text":"Perfect.","start_word":468,"end_word":468,"sentiment":"positive","sentiment_score":0.4145898222923279},{"text":"And just confirm, the primary contact phone number is ending with 3547? Yes. Okay. So you wanted to remove a safe subscription card. Is that one correct? Yes. So we have here's the thing. We have a customer whose Visa card was saved in the ANC portal when we when he processed the payment for the first time. So because the card details were saved, the recurring invoice was automatically processed. So the customer doesn't want this happen. Reason why he is requesting to remove the safeguard details. However, I can find an option to the ANZ portal to delete the safeguard details. So I can see the one that you have here on my end. Mhmm. You have a PayPal link facility. I'll have to have a look for you in regards to those ones, which if you have a pay by link facility, that should be removed from your end that have the ongoing recurring payments. But let me have a look for you. I'll be with you shortly. Okay? Just let me pop you on a brief Oh, sure. hold to five minutes, and I'll be with Sure. you Thank shortly. you.","start_word":469,"end_word":663,"sentiment":"neutral","sentiment_score":-0.006029169242351483},{"text":"You're welcome. Surely. Thank you so much for holding there on the line.","start_word":664,"end_word":676,"sentiment":"positive","sentiment_score":0.4962022602558136},{"text":"Hi. So for regarding this one here, because you have a pay billing facility, this need to normally be disabled from your end. So we can't remove that one from our end. So if you need to remove that on your system, it's probably you need to remove the a link from your end. If you have this card registered from your portal, you'll be able to remove it. You just have to remove the card from your portal to make sure that that doesn't have any reoccurring payments. Okay. So the portal or CRM that we've linked to the ANZ Correct. portal. Yes. Is that right? Yes. Okay. I got it.","start_word":677,"end_word":788,"sentiment":"neutral","sentiment_score":-0.006552233826369047},{"text":"Thank you so much for the details. Appreciate That's okay.","start_word":789,"end_word":798,"sentiment":"positive","sentiment_score":0.4623662829399109},{"text":"your time, Anil. You're Mhmm. welcome. Is there anything else that I can help you with for today? None so far. Perfect. Thank you And what so was your first name? Sorry. I completely missed much. your first name. Yeah. My name is Melissa. Melissa. And, Melissa, would you like a case reference number for this one as well here for today? Oh, sure. Thank you. May I have it, please? Yes. Of course. So the case reference number of that one will be 06219366. Thank you. 0 That's 6 okay. 219366. Correct. Okay.","start_word":799,"end_word":892,"sentiment":"neutral","sentiment_score":0.07172677665948868},{"text":"Perfect. Thank you.","start_word":893,"end_word":895,"sentiment":"positive","sentiment_score":0.38013193011283875},{"text":"That's okay. Is there anything else I can help you with?","start_word":896,"end_word":906,"sentiment":"neutral","sentiment_score":0.2444421499967575},{"text":"That's everything. I wish you a beautiful day today. You do the same. Have a Thank great you.","start_word":907,"end_word":924,"sentiment":"positive","sentiment_score":0.49309688806533813},{"text":"day.","start_word":925,"end_word":925,"sentiment":"neutral","sentiment_score":0.33008503913879395},{"text":"Thank you. Bye bye.","start_word":926,"end_word":929,"sentiment":"positive","sentiment_score":0.5305842161178589},{"text":"Mhmm. Bye bye.","start_word":930,"end_word":932,"sentiment":"neutral","sentiment_score":0.10867496579885484}],"average":{"sentiment":"neutral","sentiment_score":0.05758386741121452}}}}