{"metadata":{"transaction_key":"deprecated","request_id":"019f5a58-45ac-7313-8d20-c6ebd6bb7ee1","sha256":"8efba2d8d838ab4d1056ce5e3fbda2f3a4c60a8e7a0e1cab99d06603fc06deee","created":"2026-07-13T07:19:23.944Z","duration":152.06393,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":392,"output_tokens":64},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":444,"output_tokens":444},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":444,"output_tokens":28}},"results":{"channels":[{"alternatives":[{"transcript":"Hi. Good afternoon. This is Airtel account, Jeff. I was able to send you the invoice and the payment instruction via email. Can you confirm if you got it? Oh, or also sure. And just let us know if you need any assistance to do the payment over the phone. Yes. That's correct. Mhmm. Okay. Perfect. And if you need our assistance, just let us know. Okay? Mhmm. Yes. Mhmm. Thank you so much for answering my phone call. We are here to help if you need any assistance. Okay? We'll just wait for the payment. Thank you. Have a good one. Be safe. No. I just oh, maybe the the old one you see, we yeah. Yeah. We sent you the new one today. It's just sent this afternoon at the $30. Mhmm. Yeah. Correct. Okay. Sure. Thank you. Have a good night. Bye bye.","confidence":0.99902344,"words":[{"word":"hi","start":2.72,"end":3.04,"confidence":0.9980469,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.20905014872550964},{"word":"good","start":3.04,"end":3.36,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.3923012912273407},{"word":"afternoon","start":3.36,"end":3.86,"confidence":1.0,"punctuated_word":"afternoon.","sentiment":"positive","sentiment_score":0.3519606590270996},{"word":"this","start":4.08,"end":4.4,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.2508332431316376},{"word":"is","start":4.4,"end":4.72,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.2578316628932953},{"word":"airtel","start":4.72,"end":5.2,"confidence":0.9820964,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":0.31273022294044495},{"word":"account","start":5.2,"end":5.7,"confidence":0.7751465,"punctuated_word":"account,","sentiment":"neutral","sentiment_score":0.2619505822658539},{"word":"jeff","start":6.48,"end":6.98,"confidence":0.96069336,"punctuated_word":"Jeff.","sentiment":"neutral","sentiment_score":0.21331247687339783},{"word":"i","start":7.9199996,"end":8.24,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.29902100563049316},{"word":"was","start":8.24,"end":8.48,"confidence":1.0,"punctuated_word":"was","sentiment":"positive","sentiment_score":0.34756341576576233},{"word":"able","start":8.48,"end":8.72,"confidence":1.0,"punctuated_word":"able","sentiment":"positive","sentiment_score":0.3560102581977844},{"word":"to","start":8.72,"end":8.96,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.3462238907814026},{"word":"send","start":8.96,"end":9.2,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.3009602129459381},{"word":"you","start":9.2,"end":9.5199995,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.34967800974845886},{"word":"the","start":9.5199995,"end":9.84,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.32804232835769653},{"word":"invoice","start":9.84,"end":10.34,"confidence":1.0,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":0.3129008710384369},{"word":"and","start":10.559999,"end":10.719999,"confidence":0.9970703,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.31890952587127686},{"word":"the","start":10.719999,"end":10.88,"confidence":0.99902344,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.3539447486400604},{"word":"payment","start":10.88,"end":11.36,"confidence":1.0,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":0.2571250796318054},{"word":"instruction","start":11.36,"end":11.86,"confidence":0.99316406,"punctuated_word":"instruction","sentiment":"neutral","sentiment_score":0.2563856542110443},{"word":"via","start":12.08,"end":12.4,"confidence":0.99902344,"punctuated_word":"via","sentiment":"neutral","sentiment_score":0.2748476266860962},{"word":"email","start":12.4,"end":12.9,"confidence":0.9995117,"punctuated_word":"email.","sentiment":"neutral","sentiment_score":0.25207942724227905},{"word":"can","start":13.615,"end":13.775001,"confidence":1.0,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.1545981466770172},{"word":"you","start":13.775001,"end":14.015,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0862388163805008},{"word":"confirm","start":14.015,"end":14.495,"confidence":1.0,"punctuated_word":"confirm","sentiment":"neutral","sentiment_score":0.1002502590417862},{"word":"if","start":14.495,"end":14.735001,"confidence":0.9970703,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.08050639927387238},{"word":"you","start":14.735001,"end":14.815001,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07156846672296524},{"word":"got","start":14.815001,"end":15.055,"confidence":0.93359375,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.06894108653068542},{"word":"it","start":15.055,"end":15.555,"confidence":0.99365234,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":0.07014670968055725},{"word":"oh","start":19.855,"end":20.355,"confidence":0.74438477,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.05833202600479126},{"word":"or","start":20.575,"end":21.075,"confidence":0.55029297,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.03613077104091644},{"word":"also","start":21.455,"end":21.935001,"confidence":0.6323242,"punctuated_word":"also","sentiment":"neutral","sentiment_score":-0.05160592496395111},{"word":"sure","start":25.37,"end":25.69,"confidence":0.9902344,"punctuated_word":"sure.","sentiment":"neutral","sentiment_score":0.013433370739221571},{"word":"and","start":25.69,"end":25.77,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.02697761543095112},{"word":"just","start":25.77,"end":26.09,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.03262833505868912},{"word":"let","start":26.09,"end":26.25,"confidence":1.0,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.04419800639152527},{"word":"us","start":26.25,"end":26.410002,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.05229905992746353},{"word":"know","start":26.410002,"end":26.650002,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":0.04927666485309601},{"word":"if","start":26.650002,"end":26.810001,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.029537534341216087},{"word":"you","start":26.810001,"end":26.890001,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03084634616971016},{"word":"need","start":26.890001,"end":27.130001,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.030104447156190872},{"word":"any","start":27.130001,"end":27.45,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.020508067682385445},{"word":"assistance","start":27.45,"end":27.95,"confidence":1.0,"punctuated_word":"assistance","sentiment":"neutral","sentiment_score":-0.0048744454979896545},{"word":"to","start":28.25,"end":28.41,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.012372523546218872},{"word":"do","start":28.41,"end":28.650002,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.001424882560968399},{"word":"the","start":28.650002,"end":28.810001,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.006436329334974289},{"word":"payment","start":28.810001,"end":29.310001,"confidence":0.99902344,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":-0.013885531574487686},{"word":"over","start":29.45,"end":29.69,"confidence":1.0,"punctuated_word":"over","sentiment":"neutral","sentiment_score":0.02005025744438171},{"word":"the","start":29.69,"end":29.85,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.00999525561928749},{"word":"phone","start":29.85,"end":30.35,"confidence":0.9921875,"punctuated_word":"phone.","sentiment":"neutral","sentiment_score":-0.022106489166617393},{"word":"yes","start":64.14,"end":64.62,"confidence":0.79296875,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.032021794468164444},{"word":"that's","start":64.62,"end":64.94,"confidence":0.99902344,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.0597275011241436},{"word":"correct","start":64.94,"end":65.44,"confidence":1.0,"punctuated_word":"correct.","sentiment":"neutral","sentiment_score":0.0554996058344841},{"word":"mhmm","start":68.024994,"end":68.524994,"confidence":0.9987793,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.018538346514105797},{"word":"okay","start":73.625,"end":74.104996,"confidence":0.99658203,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.21423901617527008},{"word":"perfect","start":74.104996,"end":74.604996,"confidence":0.9995117,"punctuated_word":"Perfect.","sentiment":"positive","sentiment_score":0.514936089515686},{"word":"and","start":74.665,"end":75.165,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.2851088047027588},{"word":"if","start":75.225,"end":75.465,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.2728033661842346},{"word":"you","start":75.465,"end":75.625,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2854001820087433},{"word":"need","start":75.625,"end":75.945,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.21805796027183533},{"word":"our","start":75.945,"end":76.265,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.22210173308849335},{"word":"assistance","start":76.265,"end":76.765,"confidence":0.99194336,"punctuated_word":"assistance,","sentiment":"neutral","sentiment_score":0.15965518355369568},{"word":"just","start":77.465,"end":77.784996,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.14139515161514282},{"word":"let","start":77.784996,"end":78.024994,"confidence":1.0,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.14561744034290314},{"word":"us","start":78.024994,"end":78.185,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.12929104268550873},{"word":"know","start":78.185,"end":78.424995,"confidence":0.9980469,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":0.1334521472454071},{"word":"okay","start":78.424995,"end":78.924995,"confidence":0.99853516,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.05142347514629364},{"word":"mhmm","start":89.31,"end":89.81,"confidence":0.98950195,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.03945177793502808},{"word":"yes","start":89.869995,"end":90.369995,"confidence":0.99560547,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.05905493348836899},{"word":"mhmm","start":92.509995,"end":93.009995,"confidence":0.998291,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.1346802115440369},{"word":"thank","start":93.215004,"end":93.375,"confidence":0.9941406,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.41191327571868896},{"word":"you","start":93.375,"end":93.615005,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.48465296626091},{"word":"so","start":93.615005,"end":93.775,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.4751105010509491},{"word":"much","start":93.775,"end":94.095,"confidence":1.0,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.5255990624427795},{"word":"for","start":94.095,"end":94.255005,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.5170459151268005},{"word":"answering","start":94.255005,"end":94.755005,"confidence":1.0,"punctuated_word":"answering","sentiment":"positive","sentiment_score":0.4598782956600189},{"word":"my","start":94.815,"end":95.055,"confidence":1.0,"punctuated_word":"my","sentiment":"positive","sentiment_score":0.49718981981277466},{"word":"phone","start":95.055,"end":95.375,"confidence":1.0,"punctuated_word":"phone","sentiment":"positive","sentiment_score":0.477620393037796},{"word":"call","start":95.375,"end":95.775,"confidence":1.0,"punctuated_word":"call.","sentiment":"positive","sentiment_score":0.4875617027282715},{"word":"we","start":95.775,"end":96.015,"confidence":1.0,"punctuated_word":"We","sentiment":"positive","sentiment_score":0.45764508843421936},{"word":"are","start":96.015,"end":96.175,"confidence":1.0,"punctuated_word":"are","sentiment":"positive","sentiment_score":0.4507919251918793},{"word":"here","start":96.175,"end":96.415,"confidence":0.99902344,"punctuated_word":"here","sentiment":"positive","sentiment_score":0.4079364538192749},{"word":"to","start":96.415,"end":96.575005,"confidence":0.99902344,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.38485416769981384},{"word":"help","start":96.575005,"end":96.975,"confidence":1.0,"punctuated_word":"help","sentiment":"positive","sentiment_score":0.3493581712245941},{"word":"if","start":96.975,"end":97.055,"confidence":0.96777344,"punctuated_word":"if","sentiment":"positive","sentiment_score":0.3953040838241577},{"word":"you","start":97.055,"end":97.215004,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.3414381444454193},{"word":"need","start":97.215004,"end":97.455,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.2577783167362213},{"word":"any","start":97.455,"end":97.775,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.23262125253677368},{"word":"assistance","start":97.775,"end":98.275,"confidence":0.99902344,"punctuated_word":"assistance.","sentiment":"neutral","sentiment_score":0.2884331941604614},{"word":"okay","start":98.335,"end":98.815,"confidence":0.99853516,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.22199133038520813},{"word":"we'll","start":98.815,"end":99.055,"confidence":0.9980469,"punctuated_word":"We'll","sentiment":"neutral","sentiment_score":0.110831618309021},{"word":"just","start":99.055,"end":99.295,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.0890309289097786},{"word":"wait","start":99.295,"end":99.535,"confidence":1.0,"punctuated_word":"wait","sentiment":"neutral","sentiment_score":0.08603594452142715},{"word":"for","start":99.535,"end":99.695,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.07611925899982452},{"word":"the","start":99.695,"end":99.935005,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.09782175719738008},{"word":"payment","start":99.935005,"end":100.435005,"confidence":1.0,"punctuated_word":"payment.","sentiment":"neutral","sentiment_score":0.10413692891597748},{"word":"thank","start":101.375,"end":101.695,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.43564292788505554},{"word":"you","start":101.695,"end":102.195,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.41851305961608887},{"word":"have","start":103.295,"end":103.535,"confidence":0.99902344,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.42873865365982056},{"word":"a","start":103.535,"end":103.695,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.43630528450012207},{"word":"good","start":103.695,"end":103.935005,"confidence":1.0,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.3796020448207855},{"word":"one","start":103.935005,"end":104.335,"confidence":0.99560547,"punctuated_word":"one.","sentiment":"positive","sentiment_score":0.4501824080944062},{"word":"be","start":104.335,"end":104.655,"confidence":0.99902344,"punctuated_word":"Be","sentiment":"neutral","sentiment_score":0.276548832654953},{"word":"safe","start":104.655,"end":105.155,"confidence":0.9995117,"punctuated_word":"safe.","sentiment":"neutral","sentiment_score":0.1812840551137924},{"word":"no","start":110.81,"end":111.31,"confidence":0.8757324,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.08853454142808914},{"word":"i","start":112.01,"end":112.17,"confidence":0.44604492,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.08911549299955368},{"word":"just","start":112.17,"end":112.67,"confidence":0.87158203,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.08238337188959122},{"word":"oh","start":113.93,"end":114.33,"confidence":0.99365234,"punctuated_word":"oh,","sentiment":"neutral","sentiment_score":-0.07734735310077667},{"word":"maybe","start":114.33,"end":114.83,"confidence":0.99902344,"punctuated_word":"maybe","sentiment":"neutral","sentiment_score":-0.10045167058706284},{"word":"the","start":114.89,"end":115.39,"confidence":0.9892578,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.09578899294137956},{"word":"the","start":115.61,"end":115.77,"confidence":0.6254883,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.09758176654577257},{"word":"old","start":115.77,"end":116.01,"confidence":0.99902344,"punctuated_word":"old","sentiment":"neutral","sentiment_score":-0.09122879058122636},{"word":"one","start":116.01,"end":116.25,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.0801883265376091},{"word":"you","start":116.25,"end":116.729996,"confidence":0.9951172,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.07842013984918594},{"word":"see","start":116.729996,"end":117.229996,"confidence":0.78393555,"punctuated_word":"see,","sentiment":"neutral","sentiment_score":-0.05470149964094162},{"word":"we","start":117.825,"end":118.185,"confidence":0.9941406,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.09124454855918884},{"word":"yeah","start":118.545,"end":119.045,"confidence":0.9777832,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.08437829464673996},{"word":"yeah","start":120.065,"end":120.385,"confidence":0.9926758,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.03129125386476517},{"word":"we","start":120.385,"end":120.545,"confidence":0.9951172,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.04716644436120987},{"word":"sent","start":120.545,"end":120.784996,"confidence":0.9970703,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":-0.032150961458683014},{"word":"you","start":120.784996,"end":120.945,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.03061829693615437},{"word":"the","start":120.945,"end":121.104996,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04308338463306427},{"word":"new","start":121.104996,"end":121.345,"confidence":1.0,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.02465649321675301},{"word":"one","start":121.345,"end":121.585,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.03988154977560043},{"word":"today","start":121.585,"end":122.085,"confidence":0.9951172,"punctuated_word":"today.","sentiment":"neutral","sentiment_score":-0.03094133362174034},{"word":"it's","start":131.505,"end":131.665,"confidence":0.5,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.06883244961500168},{"word":"just","start":131.665,"end":131.905,"confidence":0.9741211,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.0740947425365448},{"word":"sent","start":131.905,"end":132.305,"confidence":0.98535156,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":-0.05816424638032913},{"word":"this","start":132.305,"end":132.6,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.06682565063238144},{"word":"afternoon","start":133.0,"end":133.5,"confidence":1.0,"punctuated_word":"afternoon","sentiment":"neutral","sentiment_score":-0.05355311557650566},{"word":"at","start":133.64,"end":133.8,"confidence":0.68652344,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.07377617061138153},{"word":"the","start":133.8,"end":134.04001,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06710103154182434},{"word":"$30","start":134.04001,"end":134.94,"confidence":0.9890137,"punctuated_word":"$30.","sentiment":"neutral","sentiment_score":-0.05572790652513504},{"word":"mhmm","start":137.40001,"end":137.90001,"confidence":0.8959961,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.008719166740775108},{"word":"yeah","start":138.12001,"end":138.52,"confidence":0.9667969,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.002303742803633213},{"word":"correct","start":138.52,"end":139.02,"confidence":0.9995117,"punctuated_word":"Correct.","sentiment":"neutral","sentiment_score":0.01366856787353754},{"word":"okay","start":143.0,"end":143.5,"confidence":0.91503906,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.13467736542224884},{"word":"sure","start":144.6,"end":145.1,"confidence":0.9848633,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.2175630480051041},{"word":"thank","start":145.72,"end":146.12001,"confidence":0.98291016,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.3674979507923126},{"word":"you","start":146.12001,"end":146.44,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.38186681270599365},{"word":"have","start":146.44,"end":146.68001,"confidence":0.99902344,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.430239737033844},{"word":"a","start":146.68001,"end":146.76001,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.4617030620574951},{"word":"good","start":146.76001,"end":147.0,"confidence":1.0,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.3955554068088531},{"word":"night","start":147.0,"end":147.48001,"confidence":1.0,"punctuated_word":"night.","sentiment":"positive","sentiment_score":0.36771160364151},{"word":"bye","start":147.48001,"end":147.72,"confidence":1.0,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.19967323541641235},{"word":"bye","start":147.72,"end":148.22,"confidence":0.99853516,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.18390783667564392}],"paragraphs":{"transcript":"\nHi. Good afternoon. This is Airtel account, Jeff. I was able to send you the invoice and the payment instruction via email. Can you confirm if you got it?\n\nOh, or also sure. And just let us know if you need any assistance to do the payment over the phone. Yes. That's correct. Mhmm.\n\nOkay. Perfect. And if you need our assistance, just let us know. Okay? Mhmm.\n\nYes. Mhmm. Thank you so much for answering my phone call. We are here to help if you need any assistance. Okay?\n\nWe'll just wait for the payment. Thank you. Have a good one. Be safe. No.\n\nI just oh, maybe the the old one you see, we yeah. Yeah. We sent you the new one today. It's just sent this afternoon at the $30. Mhmm.\n\nYeah. Correct. Okay. Sure. Thank you.\n\nHave a good night. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.72,"end":3.04,"sentiment":"neutral","sentiment_score":0.20905014872550964},{"text":"Good afternoon.","start":3.04,"end":3.86,"sentiment":"positive","sentiment_score":0.37213097512722015},{"text":"This is Airtel account, Jeff.","start":4.08,"end":6.98,"sentiment":"neutral","sentiment_score":0.2593316376209259},{"text":"I was able to send you the invoice and the payment instruction via email.","start":7.9199996,"end":12.9,"sentiment":"neutral","sentiment_score":0.31097800391060965},{"text":"Can you confirm if you got it?","start":13.615,"end":15.555,"sentiment":"neutral","sentiment_score":0.09032141204391207}],"sentiment":"neutral","sentiment_score":0.24951421469449997,"num_words":29,"start":2.72,"end":15.555},{"sentences":[{"text":"Oh, or also sure.","start":19.855,"end":25.69,"sentiment":"neutral","sentiment_score":-0.03315883781760931},{"text":"And just let us know if you need any assistance to do the payment over the phone.","start":25.69,"end":30.35,"sentiment":"neutral","sentiment_score":0.019164050545762566},{"text":"Yes.","start":64.14,"end":64.62,"sentiment":"neutral","sentiment_score":0.032021794468164444},{"text":"That's correct.","start":64.62,"end":65.44,"sentiment":"neutral","sentiment_score":0.05761355347931385},{"text":"Mhmm.","start":68.024994,"end":68.524994,"sentiment":"neutral","sentiment_score":0.018538346514105797}],"sentiment":"neutral","sentiment_score":0.014357630237936974,"num_words":25,"start":19.855,"end":68.524994},{"sentences":[{"text":"Okay.","start":73.625,"end":74.104996,"sentiment":"neutral","sentiment_score":0.21423901617527008},{"text":"Perfect.","start":74.104996,"end":74.604996,"sentiment":"positive","sentiment_score":0.514936089515686},{"text":"And if you need our assistance, just let us know.","start":74.665,"end":78.424995,"sentiment":"neutral","sentiment_score":0.19928830116987228},{"text":"Okay?","start":78.424995,"end":78.924995,"sentiment":"neutral","sentiment_score":0.05142347514629364},{"text":"Mhmm.","start":89.31,"end":89.81,"sentiment":"neutral","sentiment_score":0.03945177793502808}],"sentiment":"neutral","sentiment_score":0.20092381217650004,"num_words":14,"start":73.625,"end":89.81},{"sentences":[{"text":"Yes.","start":89.869995,"end":90.369995,"sentiment":"neutral","sentiment_score":0.05905493348836899},{"text":"Mhmm.","start":92.509995,"end":93.009995,"sentiment":"neutral","sentiment_score":0.1346802115440369},{"text":"Thank you so much for answering my phone call.","start":93.215004,"end":95.775,"sentiment":"positive","sentiment_score":0.4818413257598877},{"text":"We are here to help if you need any assistance.","start":95.775,"end":98.275,"sentiment":"positive","sentiment_score":0.3566160798072815},{"text":"Okay?","start":98.335,"end":98.815,"sentiment":"neutral","sentiment_score":0.22199133038520813}],"sentiment":"positive","sentiment_score":0.3781117820604281,"num_words":22,"start":89.869995,"end":98.815},{"sentences":[{"text":"We'll just wait for the payment.","start":98.815,"end":100.435005,"sentiment":"neutral","sentiment_score":0.09399607280890147},{"text":"Thank you.","start":101.375,"end":102.195,"sentiment":"positive","sentiment_score":0.4270779937505722},{"text":"Have a good one.","start":103.295,"end":104.335,"sentiment":"positive","sentiment_score":0.42370709776878357},{"text":"Be safe.","start":104.335,"end":105.155,"sentiment":"neutral","sentiment_score":0.2289164438843727},{"text":"No.","start":110.81,"end":111.31,"sentiment":"neutral","sentiment_score":-0.08853454142808914}],"sentiment":"neutral","sentiment_score":0.2321506107846896,"num_words":15,"start":98.815,"end":111.31},{"sentences":[{"text":"I just oh, maybe the the old one you see, we yeah.","start":112.01,"end":119.045,"sentiment":"neutral","sentiment_score":-0.08523585398991902},{"text":"Yeah.","start":120.065,"end":120.385,"sentiment":"neutral","sentiment_score":-0.03129125386476517},{"text":"We sent you the new one today.","start":120.385,"end":122.085,"sentiment":"neutral","sentiment_score":-0.03549978057188647},{"text":"It's just sent this afternoon at the $30.","start":131.505,"end":134.94,"sentiment":"neutral","sentiment_score":-0.06475941417738795},{"text":"Mhmm.","start":137.40001,"end":137.90001,"sentiment":"neutral","sentiment_score":-0.008719166740775108}],"sentiment":"neutral","sentiment_score":-0.06308325675540957,"num_words":29,"start":112.01,"end":137.90001},{"sentences":[{"text":"Yeah.","start":138.12001,"end":138.52,"sentiment":"neutral","sentiment_score":-0.002303742803633213},{"text":"Correct.","start":138.52,"end":139.02,"sentiment":"neutral","sentiment_score":0.01366856787353754},{"text":"Okay.","start":143.0,"end":143.5,"sentiment":"neutral","sentiment_score":0.13467736542224884},{"text":"Sure.","start":144.6,"end":145.1,"sentiment":"neutral","sentiment_score":0.2175630480051041},{"text":"Thank you.","start":145.72,"end":146.44,"sentiment":"positive","sentiment_score":0.37468238174915314}],"sentiment":"neutral","sentiment_score":0.18549500033259392,"num_words":6,"start":138.12001,"end":146.44},{"sentences":[{"text":"Have a good night.","start":146.44,"end":147.48001,"sentiment":"positive","sentiment_score":0.41380245238542557},{"text":"Bye bye.","start":147.48001,"end":148.22,"sentiment":"neutral","sentiment_score":0.19179053604602814}],"sentiment":"positive","sentiment_score":0.3397984802722931,"num_words":6,"start":146.44,"end":148.22}]}}]},{"alternatives":[{"transcript":"Oh, Jeff Graham speaking. Yep. Yep. Not now. I haven't had any notifications. Yeah. I have a look. I'm just I can reimburse. Oh, you have to log in to the custom portal. Enter the username and the password. Alright. Yep. I'll do that tonight. Only if I can't access the portal. That's the only trouble I might have, but the username and password there, so it shouldn't be too hard. No worries. Alright. It says the outstanding amount to a 120. Is that yep. Oh, hang on. Maybe. I'm up in the old one. Yeah. I got two two days. I must have opened you know, should be for $30, shouldn't it? Thirty dollars. Yeah. Yeah. That was the old one. This is a new one. Yeah. This is $30. Okay. No worries. All good. I'll do that shortly. Okay. Thank you. Bye bye. Bye.","confidence":0.93725586,"words":[{"word":"oh","start":0.24,"end":0.48,"confidence":0.65856934,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.04020235314965248},{"word":"jeff","start":0.48,"end":0.88,"confidence":0.41357422,"punctuated_word":"Jeff","sentiment":"neutral","sentiment_score":0.029297444969415665},{"word":"graham","start":0.88,"end":1.28,"confidence":0.6621094,"punctuated_word":"Graham","sentiment":"neutral","sentiment_score":0.02397828921675682},{"word":"speaking","start":1.28,"end":1.78,"confidence":0.99658203,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.04294015094637871},{"word":"yep","start":6.08,"end":6.58,"confidence":0.7404785,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.21844393014907837},{"word":"yep","start":13.679999,"end":14.179999,"confidence":0.90771484,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.12003234028816225},{"word":"not","start":16.215,"end":16.455,"confidence":0.2866211,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":-0.13494132459163666},{"word":"now","start":16.455,"end":16.695,"confidence":0.9135742,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.19099968671798703},{"word":"i","start":16.695,"end":16.855,"confidence":0.9453125,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.287950336933136},{"word":"haven't","start":16.855,"end":17.175,"confidence":0.9946289,"punctuated_word":"haven't","sentiment":"neutral","sentiment_score":-0.26139113306999207},{"word":"had","start":17.175,"end":17.414999,"confidence":0.9760742,"punctuated_word":"had","sentiment":"neutral","sentiment_score":-0.29681432247161865},{"word":"any","start":17.414999,"end":17.815,"confidence":0.98535156,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.30528342723846436},{"word":"notifications","start":17.815,"end":18.315,"confidence":0.8227539,"punctuated_word":"notifications.","sentiment":"negative","sentiment_score":-0.35861536860466003},{"word":"yeah","start":23.095,"end":23.175,"confidence":0.7216797,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.031578950583934784},{"word":"i","start":23.175,"end":23.335,"confidence":0.38085938,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.008305229246616364},{"word":"have","start":23.335,"end":23.494999,"confidence":0.43310547,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.006699590012431145},{"word":"a","start":23.494999,"end":23.575,"confidence":0.984375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0059621743857860565},{"word":"look","start":23.575,"end":24.075,"confidence":0.9975586,"punctuated_word":"look.","sentiment":"neutral","sentiment_score":-0.00903381034731865},{"word":"i'm","start":32.51,"end":32.59,"confidence":0.90649414,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.01193312741816044},{"word":"just","start":32.59,"end":33.09,"confidence":0.98535156,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.006186909973621368},{"word":"i","start":37.309998,"end":37.47,"confidence":0.78271484,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.004181750118732452},{"word":"can","start":37.47,"end":37.71,"confidence":0.5209961,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.010040003806352615},{"word":"reimburse","start":37.71,"end":38.21,"confidence":0.6783447,"punctuated_word":"reimburse.","sentiment":"neutral","sentiment_score":-0.01845148205757141},{"word":"oh","start":60.66,"end":60.9,"confidence":0.74316406,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.0035633808001875877},{"word":"you","start":60.9,"end":61.06,"confidence":0.6088867,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0006008893251419067},{"word":"have","start":61.06,"end":61.3,"confidence":0.7866211,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.008173301815986633},{"word":"to","start":61.3,"end":61.38,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.008774491026997566},{"word":"log","start":61.38,"end":61.7,"confidence":0.97509766,"punctuated_word":"log","sentiment":"neutral","sentiment_score":-0.022124765440821648},{"word":"in","start":61.7,"end":61.86,"confidence":0.9243164,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.0073421429842710495},{"word":"to","start":61.86,"end":62.02,"confidence":0.99609375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.014003535732626917},{"word":"the","start":62.02,"end":62.18,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.009508101269602776},{"word":"custom","start":62.18,"end":62.68,"confidence":0.91845703,"punctuated_word":"custom","sentiment":"neutral","sentiment_score":0.0030532926321029663},{"word":"portal","start":62.74,"end":63.24,"confidence":0.7836914,"punctuated_word":"portal.","sentiment":"neutral","sentiment_score":-0.01571780815720558},{"word":"enter","start":65.78,"end":66.1,"confidence":0.5629883,"punctuated_word":"Enter","sentiment":"neutral","sentiment_score":0.021698713302612305},{"word":"the","start":66.1,"end":66.26,"confidence":0.9873047,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04656834900379181},{"word":"username","start":66.26,"end":66.76,"confidence":0.96777344,"punctuated_word":"username","sentiment":"neutral","sentiment_score":0.03852451220154762},{"word":"and","start":67.86,"end":68.18,"confidence":0.8388672,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.022606490179896355},{"word":"the","start":68.18,"end":68.34,"confidence":0.9819336,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.014024835079908373},{"word":"password","start":68.34,"end":68.84,"confidence":0.98413086,"punctuated_word":"password.","sentiment":"neutral","sentiment_score":0.003066394478082657},{"word":"alright","start":70.1,"end":70.6,"confidence":0.94189453,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.08026722818613052},{"word":"yep","start":70.66,"end":71.16,"confidence":0.86743164,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.10508565604686736},{"word":"i'll","start":71.555,"end":71.715004,"confidence":0.99658203,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.13095292448997498},{"word":"do","start":71.715004,"end":71.955,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.12071065604686736},{"word":"that","start":71.955,"end":72.455,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.11935404688119888},{"word":"tonight","start":76.915,"end":77.415,"confidence":0.986084,"punctuated_word":"tonight.","sentiment":"neutral","sentiment_score":0.18193727731704712},{"word":"only","start":79.555,"end":79.955,"confidence":0.6166992,"punctuated_word":"Only","sentiment":"neutral","sentiment_score":-0.058867212384939194},{"word":"if","start":79.955,"end":80.115,"confidence":0.99609375,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.036240383982658386},{"word":"i","start":80.115,"end":80.275,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.06537848711013794},{"word":"can't","start":80.275,"end":80.755,"confidence":0.9975586,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.10730912536382677},{"word":"access","start":80.755,"end":81.255,"confidence":1.0,"punctuated_word":"access","sentiment":"neutral","sentiment_score":-0.17429986596107483},{"word":"the","start":81.315,"end":81.475,"confidence":0.99316406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07675351202487946},{"word":"portal","start":81.475,"end":81.955,"confidence":0.8989258,"punctuated_word":"portal.","sentiment":"neutral","sentiment_score":-0.07231729477643967},{"word":"that's","start":81.955,"end":82.435,"confidence":0.5513916,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.0083262724801898},{"word":"the","start":82.435,"end":82.515,"confidence":0.6538086,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.019051916897296906},{"word":"only","start":82.515,"end":82.835,"confidence":0.8984375,"punctuated_word":"only","sentiment":"neutral","sentiment_score":-0.07983339577913284},{"word":"trouble","start":82.835,"end":83.235,"confidence":0.9838867,"punctuated_word":"trouble","sentiment":"neutral","sentiment_score":-0.07100427150726318},{"word":"i","start":83.235,"end":83.395004,"confidence":0.9667969,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.004009611904621124},{"word":"might","start":83.395004,"end":83.635,"confidence":0.9921875,"punctuated_word":"might","sentiment":"neutral","sentiment_score":-0.03096862882375717},{"word":"have","start":83.635,"end":83.795,"confidence":0.7429199,"punctuated_word":"have,","sentiment":"neutral","sentiment_score":-0.04888829216361046},{"word":"but","start":83.795,"end":84.295,"confidence":0.9902344,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.005354054272174835},{"word":"the","start":85.200005,"end":85.28,"confidence":0.62646484,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.004337318241596222},{"word":"username","start":85.28,"end":85.78,"confidence":0.9873047,"punctuated_word":"username","sentiment":"neutral","sentiment_score":0.0027072951197624207},{"word":"and","start":85.92,"end":86.16,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.012370824813842772},{"word":"password","start":86.16,"end":86.66,"confidence":0.9980469,"punctuated_word":"password","sentiment":"neutral","sentiment_score":-0.005115874111652374},{"word":"there","start":86.8,"end":87.04,"confidence":0.73657227,"punctuated_word":"there,","sentiment":"neutral","sentiment_score":0.012813549488782884},{"word":"so","start":87.04,"end":87.28,"confidence":0.91748047,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.032524533569812775},{"word":"it","start":87.28,"end":87.44,"confidence":0.8671875,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.10119051486253738},{"word":"shouldn't","start":87.44,"end":87.840004,"confidence":0.99853516,"punctuated_word":"shouldn't","sentiment":"neutral","sentiment_score":0.00828675925731659},{"word":"be","start":87.840004,"end":87.92,"confidence":0.9980469,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.06521914154291153},{"word":"too","start":87.92,"end":88.08,"confidence":0.9951172,"punctuated_word":"too","sentiment":"neutral","sentiment_score":-0.05397481471300125},{"word":"hard","start":88.08,"end":88.58,"confidence":0.93725586,"punctuated_word":"hard.","sentiment":"neutral","sentiment_score":-0.0596209354698658},{"word":"no","start":90.96,"end":91.12,"confidence":0.38842773,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.077872633934021},{"word":"worries","start":91.12,"end":91.62,"confidence":0.98168945,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.08022579550743103},{"word":"alright","start":100.695,"end":101.195,"confidence":0.8779297,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.256827175617218},{"word":"it","start":105.415,"end":105.735,"confidence":0.54248047,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.01826593279838562},{"word":"says","start":105.735,"end":106.055,"confidence":0.58984375,"punctuated_word":"says","sentiment":"neutral","sentiment_score":-0.000209905207157135},{"word":"the","start":106.055,"end":106.555,"confidence":0.34375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.008395727723836899},{"word":"outstanding","start":106.695,"end":107.195,"confidence":0.85058594,"punctuated_word":"outstanding","sentiment":"neutral","sentiment_score":-0.01577087491750717},{"word":"amount","start":107.335,"end":107.655,"confidence":0.96972656,"punctuated_word":"amount","sentiment":"neutral","sentiment_score":-0.026288967579603195},{"word":"to","start":107.655,"end":107.895,"confidence":0.37036133,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.01439870148897171},{"word":"a","start":107.895,"end":107.975,"confidence":0.9326172,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.015042193233966827},{"word":"120","start":107.975,"end":108.955,"confidence":0.98706055,"punctuated_word":"120.","sentiment":"neutral","sentiment_score":-0.016635820269584656},{"word":"is","start":110.295,"end":110.535,"confidence":0.7597656,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.01598478853702545},{"word":"that","start":110.535,"end":110.695,"confidence":0.84814453,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.007466305047273636},{"word":"yep","start":110.775,"end":111.275,"confidence":0.9319661,"punctuated_word":"yep.","sentiment":"neutral","sentiment_score":-0.01447905134409666},{"word":"oh","start":113.095,"end":113.255,"confidence":0.78100586,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.08889473974704742},{"word":"hang","start":113.255,"end":113.575,"confidence":0.99121094,"punctuated_word":"hang","sentiment":"neutral","sentiment_score":-0.11032208055257796},{"word":"on","start":113.575,"end":114.075,"confidence":0.9885254,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":-0.0933009535074234},{"word":"maybe","start":117.11,"end":117.61,"confidence":0.8859863,"punctuated_word":"Maybe.","sentiment":"neutral","sentiment_score":-0.09198657423257828},{"word":"i'm","start":117.99,"end":118.229996,"confidence":0.6212158,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.09598059952259064},{"word":"up","start":118.229996,"end":118.47,"confidence":0.16174316,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.08185411989688873},{"word":"in","start":118.47,"end":118.63,"confidence":0.609375,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.08213428407907486},{"word":"the","start":118.63,"end":118.79,"confidence":0.97314453,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.09392181038856506},{"word":"old","start":118.79,"end":119.29,"confidence":0.4482422,"punctuated_word":"old","sentiment":"neutral","sentiment_score":-0.09802237898111343},{"word":"one","start":119.59,"end":120.09,"confidence":0.91625977,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":-0.08211414515972137},{"word":"yeah","start":120.15,"end":120.39,"confidence":0.9946289,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.028611507266759872},{"word":"i","start":120.39,"end":120.47,"confidence":0.984375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04083920270204544},{"word":"got","start":120.47,"end":120.79,"confidence":0.6303711,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.0351986438035965},{"word":"two","start":120.79,"end":121.11,"confidence":0.7729492,"punctuated_word":"two","sentiment":"neutral","sentiment_score":-0.03591785579919815},{"word":"two","start":121.11,"end":121.51,"confidence":0.48901367,"punctuated_word":"two","sentiment":"neutral","sentiment_score":-0.023845305666327477},{"word":"days","start":121.51,"end":122.01,"confidence":0.73291016,"punctuated_word":"days.","sentiment":"neutral","sentiment_score":-0.03190825134515762},{"word":"i","start":122.95,"end":123.11,"confidence":0.6665039,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.06330651044845581},{"word":"must","start":123.11,"end":123.51,"confidence":0.9375,"punctuated_word":"must","sentiment":"neutral","sentiment_score":-0.08431307971477509},{"word":"have","start":123.51,"end":123.83,"confidence":0.44482422,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.056911684572696686},{"word":"opened","start":123.83,"end":124.33,"confidence":0.83984375,"punctuated_word":"opened","sentiment":"neutral","sentiment_score":-0.05749418959021568},{"word":"you","start":125.67,"end":125.909996,"confidence":0.5576172,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0620824471116066},{"word":"know","start":125.909996,"end":126.409996,"confidence":0.8623047,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":-0.07249771058559418},{"word":"should","start":127.51,"end":127.75,"confidence":0.5527344,"punctuated_word":"should","sentiment":"neutral","sentiment_score":-0.07886508107185364},{"word":"be","start":127.75,"end":127.909996,"confidence":0.9863281,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.06567581743001938},{"word":"for","start":127.909996,"end":128.15,"confidence":0.98095703,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.07799194008111954},{"word":"$30","start":128.15,"end":129.03,"confidence":0.9605713,"punctuated_word":"$30,","sentiment":"neutral","sentiment_score":-0.06582385301589966},{"word":"shouldn't","start":129.03,"end":129.35,"confidence":0.9111328,"punctuated_word":"shouldn't","sentiment":"neutral","sentiment_score":-0.04892193526029587},{"word":"it","start":129.35,"end":129.735,"confidence":0.9555664,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":-0.058707766234874725},{"word":"thirty","start":134.055,"end":134.455,"confidence":0.88671875,"punctuated_word":"Thirty","sentiment":"neutral","sentiment_score":-0.0604911670088768},{"word":"dollars","start":134.455,"end":134.935,"confidence":0.91918945,"punctuated_word":"dollars.","sentiment":"neutral","sentiment_score":-0.04959619417786598},{"word":"yeah","start":134.935,"end":135.335,"confidence":0.73205566,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.03722988814115524},{"word":"yeah","start":135.335,"end":135.655,"confidence":0.95825195,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.056863222271203995},{"word":"that","start":135.655,"end":135.815,"confidence":0.9892578,"punctuated_word":"That","sentiment":"neutral","sentiment_score":-0.11128509789705276},{"word":"was","start":135.815,"end":135.975,"confidence":0.9970703,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.11737561225891112},{"word":"the","start":135.975,"end":136.135,"confidence":0.9951172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1135239377617836},{"word":"old","start":136.135,"end":136.375,"confidence":0.98828125,"punctuated_word":"old","sentiment":"neutral","sentiment_score":-0.12419286370277403},{"word":"one","start":136.375,"end":136.615,"confidence":0.9970703,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":-0.1346110999584198},{"word":"this","start":136.615,"end":136.855,"confidence":0.99609375,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.15338903665542605},{"word":"is","start":136.855,"end":137.015,"confidence":0.99121094,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.11077994853258132},{"word":"a","start":137.015,"end":137.095,"confidence":0.7753906,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.08822910487651825},{"word":"new","start":137.095,"end":137.335,"confidence":0.99902344,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.06305300444364548},{"word":"one","start":137.335,"end":137.835,"confidence":0.9995117,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":-0.05386240780353546},{"word":"yeah","start":138.215,"end":138.695,"confidence":0.85961914,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0018323305994272232},{"word":"this","start":138.695,"end":138.935,"confidence":0.5551758,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.00508667528629303},{"word":"is","start":138.935,"end":139.175,"confidence":0.98291016,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.009357545524835588},{"word":"$30","start":139.175,"end":139.975,"confidence":0.91748047,"punctuated_word":"$30.","sentiment":"neutral","sentiment_score":0.009455288760364056},{"word":"okay","start":139.975,"end":140.375,"confidence":0.9980469,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.04404924064874649},{"word":"no","start":140.375,"end":140.615,"confidence":0.9482422,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.0679488331079483},{"word":"worries","start":140.615,"end":141.115,"confidence":0.9995117,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.08817673474550247},{"word":"all","start":141.81894,"end":141.97894,"confidence":0.9140625,"punctuated_word":"All","sentiment":"neutral","sentiment_score":0.18067745864391327},{"word":"good","start":141.97894,"end":142.47894,"confidence":1.0,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.1906350404024124},{"word":"i'll","start":142.53894,"end":142.85895,"confidence":0.99609375,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.16952811181545258},{"word":"do","start":142.85895,"end":143.01894,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.15645268559455872},{"word":"that","start":143.01894,"end":143.33894,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.10695739835500716},{"word":"shortly","start":143.33894,"end":143.83894,"confidence":0.86621094,"punctuated_word":"shortly.","sentiment":"neutral","sentiment_score":0.1036844402551651},{"word":"okay","start":144.29895,"end":144.69894,"confidence":0.9248047,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.1355597972869873},{"word":"thank","start":144.69894,"end":144.93895,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.3927418291568756},{"word":"you","start":144.93895,"end":145.43895,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.3514328598976135},{"word":"bye","start":145.89894,"end":146.13895,"confidence":0.9472656,"punctuated_word":"Bye","sentiment":"positive","sentiment_score":0.3700145184993744},{"word":"bye","start":146.13895,"end":146.63895,"confidence":0.98706055,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.30673104524612427},{"word":"bye","start":148.61894,"end":149.11894,"confidence":0.7685547,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.08315886557102203}],"paragraphs":{"transcript":"\nOh, Jeff Graham speaking. Yep. Yep. Not now. I haven't had any notifications.\n\nYeah. I have a look. I'm just I can reimburse. Oh, you have to log in to the custom portal. Enter the username and the password.\n\nAlright. Yep. I'll do that tonight. Only if I can't access the portal. That's the only trouble I might have, but the username and password there, so it shouldn't be too hard.\n\nNo worries. Alright. It says the outstanding amount to a 120. Is that yep. Oh, hang on.\n\nMaybe. I'm up in the old one. Yeah. I got two two days. I must have opened you know, should be for $30, shouldn't it?\n\nThirty dollars. Yeah. Yeah. That was the old one. This is a new one.\n\nYeah. This is $30. Okay. No worries. All good.\n\nI'll do that shortly. Okay. Thank you. Bye bye. Bye.","paragraphs":[{"sentences":[{"text":"Oh, Jeff Graham speaking.","start":0.24,"end":1.78,"sentiment":"neutral","sentiment_score":0.03410455957055092},{"text":"Yep.","start":6.08,"end":6.58,"sentiment":"neutral","sentiment_score":0.21844393014907837},{"text":"Yep.","start":13.679999,"end":14.179999,"sentiment":"neutral","sentiment_score":0.12003234028816225},{"text":"Not now.","start":16.215,"end":16.695,"sentiment":"neutral","sentiment_score":-0.16297050565481186},{"text":"I haven't had any notifications.","start":16.695,"end":18.315,"sentiment":"neutral","sentiment_score":-0.30201091766357424}],"sentiment":"neutral","sentiment_score":-0.10470008391600388,"num_words":13,"start":0.24,"end":18.315},{"sentences":[{"text":"Yeah.","start":23.095,"end":23.175,"sentiment":"neutral","sentiment_score":-0.031578950583934784},{"text":"I have a look.","start":23.175,"end":24.075,"sentiment":"neutral","sentiment_score":-0.004150405991822481},{"text":"I'm just I can reimburse.","start":32.51,"end":38.21,"sentiment":"neutral","sentiment_score":0.002778061851859093},{"text":"Oh, you have to log in to the custom portal.","start":60.66,"end":63.24,"sentiment":"neutral","sentiment_score":-0.00867551239207387},{"text":"Enter the username and the password.","start":65.78,"end":68.84,"sentiment":"neutral","sentiment_score":0.02441488237430652}],"sentiment":"neutral","sentiment_score":0.0009786117320450453,"num_words":26,"start":23.095,"end":68.84},{"sentences":[{"text":"Alright.","start":70.1,"end":70.6,"sentiment":"neutral","sentiment_score":0.08026722818613052},{"text":"Yep.","start":70.66,"end":71.16,"sentiment":"neutral","sentiment_score":0.10508565604686736},{"text":"I'll do that tonight.","start":71.555,"end":77.415,"sentiment":"neutral","sentiment_score":0.1382387261837721},{"text":"Only if I can't access the portal.","start":79.555,"end":81.955,"sentiment":"neutral","sentiment_score":-0.08445226880056518},{"text":"That's the only trouble I might have, but the username and password there, so it shouldn't be too hard.","start":81.955,"end":88.58,"sentiment":"neutral","sentiment_score":-0.015042686883948352}],"sentiment":"neutral","sentiment_score":-0.00433341073221527,"num_words":32,"start":70.1,"end":88.58},{"sentences":[{"text":"No worries.","start":90.96,"end":91.62,"sentiment":"neutral","sentiment_score":0.07904921472072601},{"text":"Alright.","start":100.695,"end":101.195,"sentiment":"neutral","sentiment_score":0.256827175617218},{"text":"It says the outstanding amount to a 120.","start":105.415,"end":108.955,"sentiment":"neutral","sentiment_score":-0.009809532202780247},{"text":"Is that yep.","start":110.295,"end":111.275,"sentiment":"neutral","sentiment_score":-0.012643381642798582},{"text":"Oh, hang on.","start":113.095,"end":114.075,"sentiment":"neutral","sentiment_score":-0.0975059246023496}],"sentiment":"neutral","sentiment_score":0.000353025217704914,"num_words":17,"start":90.96,"end":114.075},{"sentences":[{"text":"Maybe.","start":117.11,"end":117.61,"sentiment":"neutral","sentiment_score":-0.09198657423257828},{"text":"I'm up in the old one.","start":117.99,"end":120.09,"sentiment":"neutral","sentiment_score":-0.08900455633799235},{"text":"Yeah.","start":120.15,"end":120.39,"sentiment":"neutral","sentiment_score":-0.028611507266759872},{"text":"I got two two days.","start":120.39,"end":122.01,"sentiment":"neutral","sentiment_score":-0.03354185186326504},{"text":"I must have opened you know, should be for $30, shouldn't it?","start":122.95,"end":129.735,"sentiment":"neutral","sentiment_score":-0.06604933459311724}],"sentiment":"neutral","sentiment_score":-0.06459706775844097,"num_words":25,"start":117.11,"end":129.735},{"sentences":[{"text":"Thirty dollars.","start":134.055,"end":134.935,"sentiment":"neutral","sentiment_score":-0.05504368059337139},{"text":"Yeah.","start":134.935,"end":135.335,"sentiment":"neutral","sentiment_score":-0.03722988814115524},{"text":"Yeah.","start":135.335,"end":135.655,"sentiment":"neutral","sentiment_score":-0.056863222271203995},{"text":"That was the old one.","start":135.655,"end":136.615,"sentiment":"neutral","sentiment_score":-0.12019772231578826},{"text":"This is a new one.","start":136.615,"end":137.835,"sentiment":"neutral","sentiment_score":-0.09386270046234131}],"sentiment":"neutral","sentiment_score":-0.09103447039212499,"num_words":14,"start":134.055,"end":137.835},{"sentences":[{"text":"Yeah.","start":138.215,"end":138.695,"sentiment":"neutral","sentiment_score":0.0018323305994272232},{"text":"This is $30.","start":138.695,"end":139.975,"sentiment":"neutral","sentiment_score":-0.0016629773502548541},{"text":"Okay.","start":139.975,"end":140.375,"sentiment":"neutral","sentiment_score":0.04404924064874649},{"text":"No worries.","start":140.375,"end":141.115,"sentiment":"neutral","sentiment_score":0.07806278392672539},{"text":"All good.","start":141.81894,"end":142.47894,"sentiment":"neutral","sentiment_score":0.18565624952316284}],"sentiment":"neutral","sentiment_score":0.06314785623302062,"num_words":9,"start":138.215,"end":142.47894},{"sentences":[{"text":"I'll do that shortly.","start":142.53894,"end":143.83894,"sentiment":"neutral","sentiment_score":0.1341556590050459},{"text":"Okay.","start":144.29895,"end":144.69894,"sentiment":"neutral","sentiment_score":0.1355597972869873},{"text":"Thank you.","start":144.69894,"end":145.43895,"sentiment":"positive","sentiment_score":0.37208734452724457},{"text":"Bye bye.","start":145.89894,"end":146.63895,"sentiment":"positive","sentiment_score":0.33837278187274933},{"text":"Bye.","start":148.61894,"end":149.11894,"sentiment":"neutral","sentiment_score":0.08315886557102203}],"sentiment":"neutral","sentiment_score":0.21762615516781808,"num_words":10,"start":142.53894,"end":149.11894}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Oh, Jeff Graham speaking.\n\nChannel 0: Hi. Good afternoon. This is Airtel account,\n\nChannel 1: Yep.\n\nChannel 0: Jeff. I was able to send you the invoice and the payment instruction via email. Can\n\nChannel 1: Yep.\n\nChannel 0: you confirm if you got it?\n\nChannel 1: Not now. I haven't had any notifications.\n\nChannel 0: Oh, or also\n\nChannel 1: Yeah. I have a look.\n\nChannel 0: sure. And just let us know if you need any assistance to do the payment over the phone.\n\nChannel 1: I'm just I can reimburse. Oh, you have to log in to the custom portal.\n\nChannel 0: Yes. That's correct.\n\nChannel 1: Enter the username and\n\nChannel 0: Mhmm.\n\nChannel 1: the password. Alright. Yep. I'll do that\n\nChannel 0: Okay. Perfect. And if you need our assistance,\n\nChannel 1: tonight.\n\nChannel 0: just let us know. Okay?\n\nChannel 1: Only if I can't access the portal. That's the only trouble I might have, but the username and password there, so it shouldn't be too hard.\n\nChannel 0: Mhmm. Yes.\n\nChannel 1: No worries.\n\nChannel 0: Mhmm. Thank you so much for answering my phone call. We are here to help if you need any assistance. Okay? We'll just wait for the payment.\n\nChannel 1: Alright.\n\nChannel 0: Thank you. Have a good one. Be safe.\n\nChannel 1: It says the outstanding amount to a 120. Is that yep.\n\nChannel 0: No. I just\n\nChannel 1: Oh, hang on.\n\nChannel 0: oh, maybe the the old one you see,\n\nChannel 1: Maybe.\n\nChannel 0: we\n\nChannel 1: I'm up in\n\nChannel 0: yeah.\n\nChannel 1: the old one.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: We\n\nChannel 1: I got\n\nChannel 0: sent you\n\nChannel 1: two\n\nChannel 0: the new\n\nChannel 1: two\n\nChannel 0: one\n\nChannel 1: days.\n\nChannel 0: today.\n\nChannel 1: I must have opened you know, should be for $30, shouldn't it?\n\nChannel 0: It's just sent this afternoon at the $30.\n\nChannel 1: Thirty dollars. Yeah. Yeah. That was the old one. This is a new one.\n\nChannel 0: Mhmm. Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: Correct.\n\nChannel 1: This is $30. Okay. No worries. All good. I'll do\n\nChannel 0: Okay.\n\nChannel 1: that shortly. Okay.\n\nChannel 0: Sure.\n\nChannel 1: Thank you.\n\nChannel 0: Thank\n\nChannel 1: Bye\n\nChannel 0: you.\n\nChannel 1: bye.\n\nChannel 0: Have a good night. Bye bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Oh, Jeff Graham speaking.","start":0.24,"end":1.78,"sentiment":"neutral","sentiment_score":0.03410455957055092}],"sentiment":"neutral","sentiment_score":0.03410455957055092,"channel":1,"num_words":4,"start":0.24,"end":1.78},{"sentences":[{"text":"Hi.","start":2.72,"end":3.04,"sentiment":"neutral","sentiment_score":0.20905014872550964},{"text":"Good afternoon.","start":3.04,"end":3.86,"sentiment":"positive","sentiment_score":0.37213097512722015},{"text":"This is Airtel account,","start":4.08,"end":5.7,"sentiment":"neutral","sentiment_score":0.2708364278078079}],"sentiment":"neutral","sentiment_score":0.29095111574445454,"channel":0,"num_words":7,"start":2.72,"end":5.7},{"sentences":[{"text":"Yep.","start":6.08,"end":6.58,"sentiment":"neutral","sentiment_score":0.21844393014907837}],"sentiment":"neutral","sentiment_score":0.21844393014907837,"channel":1,"num_words":1,"start":6.08,"end":6.58},{"sentences":[{"text":"Jeff.","start":6.48,"end":6.98,"sentiment":"neutral","sentiment_score":0.21331247687339783},{"text":"I was able to send you the invoice and the payment instruction via email.","start":7.9199996,"end":12.9,"sentiment":"neutral","sentiment_score":0.31097800391060965},{"text":"Can","start":13.615,"end":13.775001,"sentiment":"neutral","sentiment_score":0.1545981466770172}],"sentiment":"neutral","sentiment_score":0.2951001673936844,"channel":0,"num_words":16,"start":6.48,"end":13.775001},{"sentences":[{"text":"Yep.","start":13.679999,"end":14.179999,"sentiment":"neutral","sentiment_score":0.12003234028816225}],"sentiment":"neutral","sentiment_score":0.12003234028816225,"channel":1,"num_words":1,"start":13.679999,"end":14.179999},{"sentences":[{"text":"you confirm if you got it?","start":13.775001,"end":15.555,"sentiment":"neutral","sentiment_score":0.07960862293839455}],"sentiment":"neutral","sentiment_score":0.07960862293839455,"channel":0,"num_words":6,"start":13.775001,"end":15.555},{"sentences":[{"text":"Not now.","start":16.215,"end":16.695,"sentiment":"neutral","sentiment_score":-0.16297050565481186},{"text":"I haven't had any notifications.","start":16.695,"end":18.315,"sentiment":"neutral","sentiment_score":-0.30201091766357424}],"sentiment":"neutral","sentiment_score":-0.26228508566107067,"channel":1,"num_words":7,"start":16.215,"end":18.315},{"sentences":[{"text":"Oh, or also","start":19.855,"end":21.935001,"sentiment":"neutral","sentiment_score":-0.048689574003219604}],"sentiment":"neutral","sentiment_score":-0.048689574003219604,"channel":0,"num_words":3,"start":19.855,"end":21.935001},{"sentences":[{"text":"Yeah.","start":23.095,"end":23.175,"sentiment":"neutral","sentiment_score":-0.031578950583934784},{"text":"I have a look.","start":23.175,"end":24.075,"sentiment":"neutral","sentiment_score":-0.004150405991822481}],"sentiment":"neutral","sentiment_score":-0.009636114910244941,"channel":1,"num_words":5,"start":23.095,"end":24.075},{"sentences":[{"text":"sure.","start":25.37,"end":25.69,"sentiment":"neutral","sentiment_score":0.013433370739221571},{"text":"And just let us know if you need any assistance to do the payment over the phone.","start":25.69,"end":30.35,"sentiment":"neutral","sentiment_score":0.019164050545762566}],"sentiment":"neutral","sentiment_score":0.01884567944539918,"channel":0,"num_words":18,"start":25.37,"end":30.35},{"sentences":[{"text":"I'm just I can reimburse.","start":32.51,"end":38.21,"sentiment":"neutral","sentiment_score":0.002778061851859093},{"text":"Oh, you have to log in to the custom portal.","start":60.66,"end":63.24,"sentiment":"neutral","sentiment_score":-0.00867551239207387}],"sentiment":"neutral","sentiment_score":-0.004857654310762882,"channel":1,"num_words":15,"start":32.51,"end":63.24},{"sentences":[{"text":"Yes.","start":64.14,"end":64.62,"sentiment":"neutral","sentiment_score":0.032021794468164444},{"text":"That's correct.","start":64.62,"end":65.44,"sentiment":"neutral","sentiment_score":0.05761355347931385}],"sentiment":"neutral","sentiment_score":0.049082967142264046,"channel":0,"num_words":3,"start":64.14,"end":65.44},{"sentences":[{"text":"Enter the username and","start":65.78,"end":68.18,"sentiment":"neutral","sentiment_score":0.03234951617196202}],"sentiment":"neutral","sentiment_score":0.03234951617196202,"channel":1,"num_words":4,"start":65.78,"end":68.18},{"sentences":[{"text":"Mhmm.","start":68.024994,"end":68.524994,"sentiment":"neutral","sentiment_score":0.018538346514105797}],"sentiment":"neutral","sentiment_score":0.018538346514105797,"channel":0,"num_words":1,"start":68.024994,"end":68.524994},{"sentences":[{"text":"the password.","start":68.18,"end":68.84,"sentiment":"neutral","sentiment_score":0.008545614778995514},{"text":"Alright.","start":70.1,"end":70.6,"sentiment":"neutral","sentiment_score":0.08026722818613052},{"text":"Yep.","start":70.66,"end":71.16,"sentiment":"neutral","sentiment_score":0.10508565604686736},{"text":"I'll do that","start":71.555,"end":72.455,"sentiment":"neutral","sentiment_score":0.1236725424726804}],"sentiment":"neutral","sentiment_score":0.08192310588700431,"channel":1,"num_words":7,"start":68.18,"end":72.455},{"sentences":[{"text":"Okay.","start":73.625,"end":74.104996,"sentiment":"neutral","sentiment_score":0.21423901617527008},{"text":"Perfect.","start":74.104996,"end":74.604996,"sentiment":"positive","sentiment_score":0.514936089515686},{"text":"And if you need our assistance,","start":74.665,"end":76.765,"sentiment":"neutral","sentiment_score":0.24052120496829352}],"sentiment":"neutral","sentiment_score":0.27153779193758965,"channel":0,"num_words":8,"start":73.625,"end":76.765},{"sentences":[{"text":"tonight.","start":76.915,"end":77.415,"sentiment":"neutral","sentiment_score":0.18193727731704712}],"sentiment":"neutral","sentiment_score":0.18193727731704712,"channel":1,"num_words":1,"start":76.915,"end":77.415},{"sentences":[{"text":"just let us know.","start":77.465,"end":78.424995,"sentiment":"neutral","sentiment_score":0.13743894547224045},{"text":"Okay?","start":78.424995,"end":78.924995,"sentiment":"neutral","sentiment_score":0.05142347514629364}],"sentiment":"neutral","sentiment_score":0.12023585140705109,"channel":0,"num_words":5,"start":77.465,"end":78.924995},{"sentences":[{"text":"Only if I can't access the portal.","start":79.555,"end":81.955,"sentiment":"neutral","sentiment_score":-0.08445226880056518},{"text":"That's the only trouble I might have, but the username and password there, so it shouldn't be too hard.","start":81.955,"end":88.58,"sentiment":"neutral","sentiment_score":-0.015042686883948352}],"sentiment":"neutral","sentiment_score":-0.033729882015345186,"channel":1,"num_words":26,"start":79.555,"end":88.58},{"sentences":[{"text":"Mhmm.","start":89.31,"end":89.81,"sentiment":"neutral","sentiment_score":0.03945177793502808},{"text":"Yes.","start":89.869995,"end":90.369995,"sentiment":"neutral","sentiment_score":0.05905493348836899}],"sentiment":"neutral","sentiment_score":0.04925335571169853,"channel":0,"num_words":2,"start":89.31,"end":90.369995},{"sentences":[{"text":"No worries.","start":90.96,"end":91.62,"sentiment":"neutral","sentiment_score":0.07904921472072601}],"sentiment":"neutral","sentiment_score":0.07904921472072601,"channel":1,"num_words":2,"start":90.96,"end":91.62},{"sentences":[{"text":"Mhmm.","start":92.509995,"end":93.009995,"sentiment":"neutral","sentiment_score":0.1346802115440369},{"text":"Thank you so much for answering my phone call.","start":93.215004,"end":95.775,"sentiment":"positive","sentiment_score":0.4818413257598877},{"text":"We are here to help if you need any assistance.","start":95.775,"end":98.275,"sentiment":"positive","sentiment_score":0.3566160798072815},{"text":"Okay?","start":98.335,"end":98.815,"sentiment":"neutral","sentiment_score":0.22199133038520813},{"text":"We'll just wait for the payment.","start":98.815,"end":100.435005,"sentiment":"neutral","sentiment_score":0.09399607280890147}],"sentiment":"neutral","sentiment_score":0.32679187809979476,"channel":0,"num_words":27,"start":92.509995,"end":100.435005},{"sentences":[{"text":"Alright.","start":100.695,"end":101.195,"sentiment":"neutral","sentiment_score":0.256827175617218}],"sentiment":"neutral","sentiment_score":0.256827175617218,"channel":1,"num_words":1,"start":100.695,"end":101.195},{"sentences":[{"text":"Thank you.","start":101.375,"end":102.195,"sentiment":"positive","sentiment_score":0.4270779937505722},{"text":"Have a good one.","start":103.295,"end":104.335,"sentiment":"positive","sentiment_score":0.42370709776878357},{"text":"Be safe.","start":104.335,"end":105.155,"sentiment":"neutral","sentiment_score":0.2289164438843727}],"sentiment":"positive","sentiment_score":0.375852158293128,"channel":0,"num_words":8,"start":101.375,"end":105.155},{"sentences":[{"text":"It says the outstanding amount to a 120.","start":105.415,"end":108.955,"sentiment":"neutral","sentiment_score":-0.009809532202780247},{"text":"Is that yep.","start":110.295,"end":111.275,"sentiment":"neutral","sentiment_score":-0.012643381642798582}],"sentiment":"neutral","sentiment_score":-0.010582400231876156,"channel":1,"num_words":11,"start":105.415,"end":111.275},{"sentences":[{"text":"No.","start":110.81,"end":111.31,"sentiment":"neutral","sentiment_score":-0.08853454142808914},{"text":"I just","start":112.01,"end":112.67,"sentiment":"neutral","sentiment_score":-0.08574943244457245}],"sentiment":"neutral","sentiment_score":-0.08667780210574468,"channel":0,"num_words":3,"start":110.81,"end":112.67},{"sentences":[{"text":"Oh, hang on.","start":113.095,"end":114.075,"sentiment":"neutral","sentiment_score":-0.0975059246023496}],"sentiment":"neutral","sentiment_score":-0.0975059246023496,"channel":1,"num_words":3,"start":113.095,"end":114.075},{"sentences":[{"text":"oh, maybe the the old one you see,","start":113.93,"end":117.229996,"sentiment":"neutral","sentiment_score":-0.08446356747299433}],"sentiment":"neutral","sentiment_score":-0.08446356747299433,"channel":0,"num_words":8,"start":113.93,"end":117.229996},{"sentences":[{"text":"Maybe.","start":117.11,"end":117.61,"sentiment":"neutral","sentiment_score":-0.09198657423257828}],"sentiment":"neutral","sentiment_score":-0.09198657423257828,"channel":1,"num_words":1,"start":117.11,"end":117.61},{"sentences":[{"text":"we","start":117.825,"end":118.185,"sentiment":"neutral","sentiment_score":-0.09124454855918884}],"sentiment":"neutral","sentiment_score":-0.09124454855918884,"channel":0,"num_words":1,"start":117.825,"end":118.185},{"sentences":[{"text":"I'm up in","start":117.99,"end":118.63,"sentiment":"neutral","sentiment_score":-0.08665633449951808}],"sentiment":"neutral","sentiment_score":-0.08665633449951808,"channel":1,"num_words":3,"start":117.99,"end":118.63},{"sentences":[{"text":"yeah.","start":118.545,"end":119.045,"sentiment":"neutral","sentiment_score":-0.08437829464673996}],"sentiment":"neutral","sentiment_score":-0.08437829464673996,"channel":0,"num_words":1,"start":118.545,"end":119.045},{"sentences":[{"text":"the old one.","start":118.63,"end":120.09,"sentiment":"neutral","sentiment_score":-0.09135277817646663}],"sentiment":"neutral","sentiment_score":-0.09135277817646663,"channel":1,"num_words":3,"start":118.63,"end":120.09},{"sentences":[{"text":"Yeah.","start":120.065,"end":120.385,"sentiment":"neutral","sentiment_score":-0.03129125386476517}],"sentiment":"neutral","sentiment_score":-0.03129125386476517,"channel":0,"num_words":1,"start":120.065,"end":120.385},{"sentences":[{"text":"Yeah.","start":120.15,"end":120.39,"sentiment":"neutral","sentiment_score":-0.028611507266759872}],"sentiment":"neutral","sentiment_score":-0.028611507266759872,"channel":1,"num_words":1,"start":120.15,"end":120.39},{"sentences":[{"text":"We","start":120.385,"end":120.545,"sentiment":"neutral","sentiment_score":-0.04716644436120987}],"sentiment":"neutral","sentiment_score":-0.04716644436120987,"channel":0,"num_words":1,"start":120.385,"end":120.545},{"sentences":[{"text":"I got","start":120.39,"end":120.79,"sentiment":"neutral","sentiment_score":-0.03801892325282097}],"sentiment":"neutral","sentiment_score":-0.03801892325282097,"channel":1,"num_words":2,"start":120.39,"end":120.79},{"sentences":[{"text":"sent you","start":120.545,"end":120.945,"sentiment":"neutral","sentiment_score":-0.03138462919741869}],"sentiment":"neutral","sentiment_score":-0.03138462919741869,"channel":0,"num_words":2,"start":120.545,"end":120.945},{"sentences":[{"text":"two","start":120.79,"end":121.11,"sentiment":"neutral","sentiment_score":-0.03591785579919815}],"sentiment":"neutral","sentiment_score":-0.03591785579919815,"channel":1,"num_words":1,"start":120.79,"end":121.11},{"sentences":[{"text":"the new","start":120.945,"end":121.345,"sentiment":"neutral","sentiment_score":-0.03386993892490864}],"sentiment":"neutral","sentiment_score":-0.03386993892490864,"channel":0,"num_words":2,"start":120.945,"end":121.345},{"sentences":[{"text":"two","start":121.11,"end":121.51,"sentiment":"neutral","sentiment_score":-0.023845305666327477}],"sentiment":"neutral","sentiment_score":-0.023845305666327477,"channel":1,"num_words":1,"start":121.11,"end":121.51},{"sentences":[{"text":"one","start":121.345,"end":121.585,"sentiment":"neutral","sentiment_score":-0.03988154977560043}],"sentiment":"neutral","sentiment_score":-0.03988154977560043,"channel":0,"num_words":1,"start":121.345,"end":121.585},{"sentences":[{"text":"days.","start":121.51,"end":122.01,"sentiment":"neutral","sentiment_score":-0.03190825134515762}],"sentiment":"neutral","sentiment_score":-0.03190825134515762,"channel":1,"num_words":1,"start":121.51,"end":122.01},{"sentences":[{"text":"today.","start":121.585,"end":122.085,"sentiment":"neutral","sentiment_score":-0.03094133362174034}],"sentiment":"neutral","sentiment_score":-0.03094133362174034,"channel":0,"num_words":1,"start":121.585,"end":122.085},{"sentences":[{"text":"I must have opened you know, should be for $30, shouldn't it?","start":122.95,"end":129.735,"sentiment":"neutral","sentiment_score":-0.06604933459311724}],"sentiment":"neutral","sentiment_score":-0.06604933459311724,"channel":1,"num_words":12,"start":122.95,"end":129.735},{"sentences":[{"text":"It's just sent this afternoon at the $30.","start":131.505,"end":134.94,"sentiment":"neutral","sentiment_score":-0.06475941417738795}],"sentiment":"neutral","sentiment_score":-0.06475941417738795,"channel":0,"num_words":8,"start":131.505,"end":134.94},{"sentences":[{"text":"Thirty dollars.","start":134.055,"end":134.935,"sentiment":"neutral","sentiment_score":-0.05504368059337139},{"text":"Yeah.","start":134.935,"end":135.335,"sentiment":"neutral","sentiment_score":-0.03722988814115524},{"text":"Yeah.","start":135.335,"end":135.655,"sentiment":"neutral","sentiment_score":-0.056863222271203995},{"text":"That was the old one.","start":135.655,"end":136.615,"sentiment":"neutral","sentiment_score":-0.12019772231578826},{"text":"This is a new one.","start":136.615,"end":137.835,"sentiment":"neutral","sentiment_score":-0.09386270046234131}],"sentiment":"neutral","sentiment_score":-0.09103447039212499,"channel":1,"num_words":14,"start":134.055,"end":137.835},{"sentences":[{"text":"Mhmm.","start":137.40001,"end":137.90001,"sentiment":"neutral","sentiment_score":-0.008719166740775108},{"text":"Yeah.","start":138.12001,"end":138.52,"sentiment":"neutral","sentiment_score":-0.002303742803633213}],"sentiment":"neutral","sentiment_score":-0.005511454772204161,"channel":0,"num_words":2,"start":137.40001,"end":138.52},{"sentences":[{"text":"Yeah.","start":138.215,"end":138.695,"sentiment":"neutral","sentiment_score":0.0018323305994272232}],"sentiment":"neutral","sentiment_score":0.0018323305994272232,"channel":1,"num_words":1,"start":138.215,"end":138.695},{"sentences":[{"text":"Correct.","start":138.52,"end":139.02,"sentiment":"neutral","sentiment_score":0.01366856787353754}],"sentiment":"neutral","sentiment_score":0.01366856787353754,"channel":0,"num_words":1,"start":138.52,"end":139.02},{"sentences":[{"text":"This is $30.","start":138.695,"end":139.975,"sentiment":"neutral","sentiment_score":-0.0016629773502548541},{"text":"Okay.","start":139.975,"end":140.375,"sentiment":"neutral","sentiment_score":0.04404924064874649},{"text":"No worries.","start":140.375,"end":141.115,"sentiment":"neutral","sentiment_score":0.07806278392672539},{"text":"All good.","start":141.81894,"end":142.47894,"sentiment":"neutral","sentiment_score":0.18565624952316284},{"text":"I'll do","start":142.53894,"end":143.01894,"sentiment":"neutral","sentiment_score":0.16299039870500565}],"sentiment":"neutral","sentiment_score":0.08924791729077697,"channel":1,"num_words":10,"start":138.695,"end":143.01894},{"sentences":[{"text":"Okay.","start":143.0,"end":143.5,"sentiment":"neutral","sentiment_score":0.13467736542224884}],"sentiment":"neutral","sentiment_score":0.13467736542224884,"channel":0,"num_words":1,"start":143.0,"end":143.5},{"sentences":[{"text":"that shortly.","start":143.01894,"end":143.83894,"sentiment":"neutral","sentiment_score":0.10532091930508614},{"text":"Okay.","start":144.29895,"end":144.69894,"sentiment":"neutral","sentiment_score":0.1355597972869873}],"sentiment":"neutral","sentiment_score":0.11540054529905319,"channel":1,"num_words":3,"start":143.01894,"end":144.69894},{"sentences":[{"text":"Sure.","start":144.6,"end":145.1,"sentiment":"neutral","sentiment_score":0.2175630480051041}],"sentiment":"neutral","sentiment_score":0.2175630480051041,"channel":0,"num_words":1,"start":144.6,"end":145.1},{"sentences":[{"text":"Thank you.","start":144.69894,"end":145.43895,"sentiment":"positive","sentiment_score":0.37208734452724457}],"sentiment":"positive","sentiment_score":0.37208734452724457,"channel":1,"num_words":2,"start":144.69894,"end":145.43895},{"sentences":[{"text":"Thank","start":145.72,"end":146.12001,"sentiment":"positive","sentiment_score":0.3674979507923126}],"sentiment":"positive","sentiment_score":0.3674979507923126,"channel":0,"num_words":1,"start":145.72,"end":146.12001},{"sentences":[{"text":"Bye","start":145.89894,"end":146.13895,"sentiment":"positive","sentiment_score":0.3700145184993744}],"sentiment":"positive","sentiment_score":0.3700145184993744,"channel":1,"num_words":1,"start":145.89894,"end":146.13895},{"sentences":[{"text":"you.","start":146.12001,"end":146.44,"sentiment":"positive","sentiment_score":0.38186681270599365}],"sentiment":"positive","sentiment_score":0.38186681270599365,"channel":0,"num_words":1,"start":146.12001,"end":146.44},{"sentences":[{"text":"bye.","start":146.13895,"end":146.63895,"sentiment":"neutral","sentiment_score":0.30673104524612427}],"sentiment":"neutral","sentiment_score":0.30673104524612427,"channel":1,"num_words":1,"start":146.13895,"end":146.63895},{"sentences":[{"text":"Have a good night.","start":146.44,"end":147.48001,"sentiment":"positive","sentiment_score":0.41380245238542557},{"text":"Bye bye.","start":147.48001,"end":148.22,"sentiment":"neutral","sentiment_score":0.19179053604602814}],"sentiment":"positive","sentiment_score":0.3397984802722931,"channel":0,"num_words":6,"start":146.44,"end":148.22},{"sentences":[{"text":"Bye.","start":148.61894,"end":149.11894,"sentiment":"neutral","sentiment_score":0.08315886557102203}],"sentiment":"neutral","sentiment_score":0.08315886557102203,"channel":1,"num_words":1,"start":148.61894,"end":149.11894}]},"summary":{"result":"success","short":"The customer, Jeff Graham, confirms with the agent that he has received the invoice and payment instruction via email. The agent assures Jeff that he can reimburse him if he needs assistance, and they will wait for the payment to take place. The agent also provides some information about a new invoice and a $30 payment."},"intents":{"segments":[{"text":"I was able to send you the invoice and the payment instruction via email. Can Yep. you confirm if you got it? Not now.","start_word":13,"end_word":36,"intents":[{"intent":"Confirm receipt of invoice","confidence_score":0.2031081}]},{"text":"I'm just I can reimburse.","start_word":68,"end_word":72,"intents":[{"intent":"Reimburse for assistance","confidence_score":0.015955457}]},{"text":"Oh, you have to log in to the custom portal. Yes.","start_word":73,"end_word":83,"intents":[{"intent":"Access custom portal","confidence_score":0.23904075}]},{"text":"We'll just wait for the payment. Alright.","start_word":163,"end_word":169,"intents":[{"intent":"Wait for payment","confidence_score":0.33521593}]},{"text":"We I got sent you two the new two one days. today. I must have opened you know, should be for $30, shouldn't it? It's just sent this afternoon at the $30. Thirty dollars. Yeah. Yeah. That was the old one. This is a new one.","start_word":214,"end_word":259,"intents":[{"intent":"Confirm new invoice","confidence_score":0.030242981}]}]},"sentiments":{"segments":[{"text":"Oh, Jeff Graham speaking. Hi.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.07970762252807617},{"text":"Good afternoon.","start_word":5,"end_word":6,"sentiment":"positive","sentiment_score":0.3654075562953949},{"text":"This is Airtel account, Yep. Jeff. I was able to send you the invoice and the payment instruction via email. Can Yep. you confirm if you got it? Not now. I haven't had any notifications. Oh, or also Yeah. I have a look. sure. And just let us know if you need any assistance to do the payment over the phone. I'm just I can reimburse. Oh, you have to log in to the custom portal. Yes. That's correct. Enter the username and Mhmm. the password. Alright. Yep. I'll do that Okay.","start_word":7,"end_word":98,"sentiment":"neutral","sentiment_score":0.05810796096920967},{"text":"Perfect.","start_word":99,"end_word":99,"sentiment":"positive","sentiment_score":0.514936089515686},{"text":"And if you need our assistance, tonight. just let us know. Okay? Only if I can't access the portal. That's the only trouble I might have, but the username and password there, so it shouldn't be too hard. Mhmm. Yes. No worries. Mhmm.","start_word":100,"end_word":142,"sentiment":"neutral","sentiment_score":0.04153059050440788},{"text":"Thank you so much for answering my phone call. We are here to help if you need any assistance.","start_word":143,"end_word":161,"sentiment":"positive","sentiment_score":0.4124560058116913},{"text":"Okay? We'll just wait for the payment. Alright.","start_word":162,"end_word":169,"sentiment":"neutral","sentiment_score":0.150302916765213},{"text":"Thank you. Have a good one.","start_word":170,"end_word":175,"sentiment":"positive","sentiment_score":0.4282205998897553},{"text":"Be safe. It says the outstanding amount to a 120. Is that yep. No. I just Oh, hang on. oh, maybe the the old one you see, Maybe. we I'm up in yeah. the old one. Yeah. Yeah. We I got sent you two the new two one days. today. I must have opened you know, should be for $30, shouldn't it? It's just sent this afternoon at the $30. Thirty dollars. Yeah. Yeah. That was the old one. This is a new one. Mhmm. Yeah. Yeah. Correct. This is $30. Okay. No worries. All good. I'll do Okay. that shortly. Okay. Sure.","start_word":176,"end_word":278,"sentiment":"neutral","sentiment_score":-0.025088271126151085},{"text":"Thank you. Thank Bye you.","start_word":279,"end_word":283,"sentiment":"positive","sentiment_score":0.3708585500717163},{"text":"bye.","start_word":284,"end_word":284,"sentiment":"neutral","sentiment_score":0.30673104524612427},{"text":"Have a good night.","start_word":285,"end_word":288,"sentiment":"positive","sentiment_score":0.4141040742397308},{"text":"Bye bye. Bye.","start_word":289,"end_word":291,"sentiment":"neutral","sentiment_score":0.16055962443351746}],"average":{"sentiment":"neutral","sentiment_score":0.07227536794301626}}}}