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So regarding the issue about the GEO IP location affecting your connection, we're informed that this has now been resolved according to the network team. So to make sure everything is mhmm. Okay. I see. Can you run speed test right now? Yeah. And after you do that, please check if the country is showing Australia instead of other country. Mhmm. Please use the speedtest.net. It's the speed test by Ookla. Mhmm. Yeah. So that means it's detecting the IP location, which is correct. It's Australia instead of other country because if the IP location is wrong, it won't detect the correct country. You can also verify your IP location at the IP location net. This will confirm that your IP is also correctly registered in Australia. Mhmm. Okay. I see. Have you tried to refresh the application, like, reinstalled it and check again? Because it's mhmm. But is your TV connected to the Wi Fi? Have you checked it? Mhmm. Mhmm. Okay. I see. Is it okay if I put you on hold for a while? Let me just check on our end. Okay. Hang on. Hello, Varen? Yes. Thank you for waiting. So we're going to investigate the issue why some website may still be blocked or experiencing access issues. Our team will be reaching out to the relevant providers today to to request that the IP address be unblocked where necessary. And we will continue coordinating with them, and we'll provide you with an update once we receive further information. Is that okay? Yes. Yes. Okay. I see. We understand. We're sorry for the inconvenience this causing you. But upon checking with our network team, they they advises this that this is all good. But since you called us and still having issues, we're follow-up again to them. Mhmm. Then we'll, yeah, we're going to call you when update becomes available. K. Thank you. 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Good morning. This is Maureen from Erto tech support. How can I assist you today? Mhmm.\n\nOkay. May I know your full name, please, for me to check your account? Okay. I see. So regarding the issue about the GEO IP location affecting your connection, we're informed that this has now been resolved according to the network team.\n\nSo to make sure everything is mhmm. Okay. I see. Can you run speed test right now? Yeah.\n\nAnd after you do that, please check if the country is showing Australia instead of other country. Mhmm. Please use the speedtest.net. It's the speed test by Ookla. Mhmm.\n\nYeah. So that means it's detecting the IP location, which is correct. It's Australia instead of other country because if the IP location is wrong, it won't detect the correct country. You can also verify your IP location at the IP location net. This will confirm that your IP is also correctly registered in Australia.\n\nMhmm. Okay. I see. Have you tried to refresh the application, like, reinstalled it and check again? Because it's mhmm.\n\nBut is your TV connected to the Wi Fi? Have you checked it? Mhmm. Mhmm. Okay.\n\nI see. Is it okay if I put you on hold for a while? Let me just check on our end. Okay. Hang on.\n\nHello, Varen? Yes. Thank you for waiting. So we're going to investigate the issue why some website may still be blocked or experiencing access issues. Our team will be reaching out to the relevant providers today to to request that the IP address be unblocked where necessary.\n\nAnd we will continue coordinating with them, and we'll provide you with an update once we receive further information. Is that okay? Yes. Yes. Okay.\n\nI see. We understand. We're sorry for the inconvenience this causing you. But upon checking with our network team, they they advises this that this is all good. But since you called us and still having issues, we're follow-up again to them.\n\nMhmm. Then we'll, yeah, we're going to call you when update becomes available. K. Thank you. Bye for now.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.3999999,"end":2.8,"sentiment":"neutral","sentiment_score":0.10533303022384644},{"text":"Good morning.","start":2.8,"end":3.36,"sentiment":"neutral","sentiment_score":0.3063337504863739},{"text":"This is Maureen from Erto tech support.","start":3.36,"end":5.92,"sentiment":"neutral","sentiment_score":0.3049218271459852},{"text":"How can I assist you today?","start":5.92,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.30635590851306915},{"text":"Mhmm.","start":40.739998,"end":41.239998,"sentiment":"neutral","sentiment_score":-0.0951770693063736}],"sentiment":"neutral","sentiment_score":0.2703183354700313,"num_words":17,"start":2.3999999,"end":41.239998},{"sentences":[{"text":"Okay.","start":41.835003,"end":42.335003,"sentiment":"neutral","sentiment_score":-0.0487646609544754},{"text":"May I know your full name, please, for me to check your 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waiting.","start":306.135,"end":307.275,"sentiment":"neutral","sentiment_score":0.3329748958349228},{"text":"So we're going to investigate the issue why some website may still be blocked or experiencing access issues.","start":309.25,"end":316.71,"sentiment":"neutral","sentiment_score":-0.00014755936960379282},{"text":"Our team will be reaching out to the relevant providers today to to request that the IP address be unblocked where necessary.","start":317.00998,"end":324.065,"sentiment":"neutral","sentiment_score":0.06379359300163659}],"sentiment":"neutral","sentiment_score":0.06415541802949094,"num_words":47,"start":302.695,"end":324.065},{"sentences":[{"text":"And we will continue coordinating with them, and we'll provide you with an update once we receive further information.","start":324.685,"end":330.225,"sentiment":"neutral","sentiment_score":0.09323085726876008},{"text":"Is that okay?","start":330.365,"end":331.26498,"sentiment":"neutral","sentiment_score":0.07294429466128349},{"text":"Yes.","start":334.365,"end":334.865,"sentiment":"neutral","sentiment_score":0.08818336576223373},{"text":"Yes.","start":349.23,"end":349.38998,"sentiment":"neutral","sentiment_score":-0.01063603162765503},{"text":"Okay.","start":349.38998,"end":349.71,"sentiment":"neutral","sentiment_score":-0.009024430066347122}],"sentiment":"neutral","sentiment_score":0.08234968304634094,"num_words":25,"start":324.685,"end":349.71},{"sentences":[{"text":"I see.","start":349.71,"end":350.37,"sentiment":"neutral","sentiment_score":-0.011905277147889137},{"text":"We understand.","start":350.665,"end":351.405,"sentiment":"neutral","sentiment_score":-0.021488670259714127},{"text":"We're sorry for the inconvenience this causing you.","start":352.185,"end":355.725,"sentiment":"neutral","sentiment_score":-0.2132311873137951},{"text":"But upon checking with our network team, they they advises this that this is all good.","start":356.105,"end":363.385,"sentiment":"neutral","sentiment_score":0.07018477865494788},{"text":"But since you called us and still having issues, we're follow-up again to them.","start":363.385,"end":371.82,"sentiment":"neutral","sentiment_score":-0.09053238640938487}],"sentiment":"neutral","sentiment_score":-0.0456460558232807,"num_words":42,"start":349.71,"end":371.82},{"sentences":[{"text":"Mhmm.","start":372.68,"end":373.18,"sentiment":"neutral","sentiment_score":0.034563351422548294},{"text":"Then we'll, yeah, we're going to call you when update becomes available.","start":374.84,"end":379.82,"sentiment":"neutral","sentiment_score":0.05482014982650677},{"text":"K.","start":380.81894,"end":380.97894,"sentiment":"neutral","sentiment_score":0.13934724032878876},{"text":"Thank you.","start":380.97894,"end":381.61893,"sentiment":"positive","sentiment_score":0.38100993633270264},{"text":"Bye for now.","start":381.61893,"end":382.59894,"sentiment":"neutral","sentiment_score":0.2780600239833196}],"sentiment":"neutral","sentiment_score":0.12778696496235697,"num_words":19,"start":372.68,"end":382.59894}]}}]},{"alternatives":[{"transcript":"Hi, Maureen. This is Varendra Singh. I don't know, like, what's happening with my Internet from last fortnight, last fifteen or twenty days. I think there's an IP issue. I'm trying to access my services or the Netflix or the Prime and even my work. It it's like a it's giving me pain. I think you guys have done something like a geo IP address relocation earlier, and it messed up everything. Yes. My full name is Varinderjeet Singh. But on yeah. It's because I'm I'm trying to access this service. It says, like, I'm sitting somewhere in Saint John in USA. My my IP address of the Internet is, like, coming from USA. Yeah. That's fine. I can do that. Yeah. So when I do the speed test yeah. Speed test is performing, but just give me a second. I think I used the same one. Okay. Speedtest.net. Just one second. Speedtest.net. Yeah. It says, like, A A R Net Melbourne, Ettel, Australia. So why I'm having because right now, I'm trying to access it it's like happening for a long, long time. I tried to access you guys. So right now, I'm trying to access my Netflix or Prime. Nothing is coming up. Yes. Yes. I I did it, like, multiple time last night. So this is what is happening on my Prime. So on the Netflix, it says your device may not be connected to Internet. Please make sure your connection is working retrying in twenty two years. That's the thing. I don't know, like, why it is happening. Yes. So because when when I'm accessing my Prime thing, it says, like, I'm I'm at overseas. So when I I'm using my Prime, using my phone four g network, then it it's working. Yep. Sure. Sure. All good. Yes. Yeah. Yes. Yeah. Please, if you can do it, like, on the priority basis because I gotta do my work today as well. And I'm having that issue that is restraining me to complete my work. Please. Yeah. Okay. Sure. Thank you. Thanks. Bye.","confidence":0.99119407,"words":[{"word":"hi","start":7.6,"end":8.1,"confidence":0.83536446,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.021703947335481644},{"word":"maureen","start":8.16,"end":8.66,"confidence":0.9800923,"punctuated_word":"Maureen.","sentiment":"neutral","sentiment_score":0.014666887000203133},{"word":"this","start":9.12,"end":9.36,"confidence":0.8345226,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.02265886589884758},{"word":"is","start":9.36,"end":9.5199995,"confidence":0.993964,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.04540020599961281},{"word":"varendra","start":9.5199995,"end":10.0,"confidence":0.40499914,"punctuated_word":"Varendra","sentiment":"neutral","sentiment_score":0.02338099479675293},{"word":"singh","start":10.0,"end":10.5,"confidence":0.6721985,"punctuated_word":"Singh.","sentiment":"neutral","sentiment_score":0.021498896181583405},{"word":"i","start":11.599999,"end":11.759999,"confidence":0.993505,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2071394920349121},{"word":"don't","start":11.759999,"end":12.0,"confidence":0.9995929,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.19098371267318728},{"word":"know","start":12.0,"end":12.16,"confidence":0.9518777,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":-0.2178823947906494},{"word":"like","start":12.16,"end":12.4,"confidence":0.99607486,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.2655535638332367},{"word":"what's","start":12.4,"end":12.639999,"confidence":0.9991195,"punctuated_word":"what's","sentiment":"neutral","sentiment_score":-0.1978200078010559},{"word":"happening","start":12.639999,"end":13.04,"confidence":0.99963796,"punctuated_word":"happening","sentiment":"neutral","sentiment_score":-0.19025933742523193},{"word":"with","start":13.04,"end":13.28,"confidence":0.9998368,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.22979609668254852},{"word":"my","start":13.28,"end":13.5199995,"confidence":0.99983144,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.237004816532135},{"word":"internet","start":13.5199995,"end":14.0199995,"confidence":0.830767,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.24713575839996335},{"word":"from","start":14.08,"end":14.48,"confidence":0.99936575,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.19513608515262604},{"word":"last","start":14.48,"end":14.835,"confidence":0.99784255,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.17087216675281525},{"word":"fortnight","start":15.475,"end":15.975,"confidence":0.9212532,"punctuated_word":"fortnight,","sentiment":"neutral","sentiment_score":-0.18649108707904816},{"word":"last","start":16.115,"end":16.355,"confidence":0.9928992,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.17273183166980743},{"word":"fifteen","start":16.355,"end":16.755,"confidence":0.99897146,"punctuated_word":"fifteen","sentiment":"neutral","sentiment_score":-0.20075035095214844},{"word":"or","start":16.755,"end":16.835,"confidence":0.984335,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.17395766079425812},{"word":"twenty","start":16.835,"end":17.155,"confidence":0.9998172,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":-0.15136398375034332},{"word":"days","start":17.155,"end":17.655,"confidence":0.96967876,"punctuated_word":"days.","sentiment":"neutral","sentiment_score":-0.18389961123466492},{"word":"i","start":18.915,"end":19.075,"confidence":0.8024995,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.3259161114692688},{"word":"think","start":19.075,"end":19.315,"confidence":0.99967945,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.30827170610427856},{"word":"there's","start":19.315,"end":19.555,"confidence":0.987916,"punctuated_word":"there's","sentiment":"negative","sentiment_score":-0.36507686972618103},{"word":"an","start":19.555,"end":19.875,"confidence":0.9527655,"punctuated_word":"an","sentiment":"negative","sentiment_score":-0.4165014624595642},{"word":"ip","start":19.875,"end":20.275,"confidence":0.9541181,"punctuated_word":"IP","sentiment":"negative","sentiment_score":-0.3704871833324432},{"word":"issue","start":20.275,"end":20.755001,"confidence":0.9898294,"punctuated_word":"issue.","sentiment":"negative","sentiment_score":-0.36565834283828735},{"word":"i'm","start":20.755001,"end":20.994999,"confidence":0.9996427,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.4263879656791687},{"word":"trying","start":20.994999,"end":21.315,"confidence":0.99981695,"punctuated_word":"trying","sentiment":"negative","sentiment_score":-0.4405669569969177},{"word":"to","start":21.315,"end":21.555,"confidence":0.9993399,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.3717385232448578},{"word":"access","sta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Maureen. This is Varendra Singh. I don't know, like, what's happening with my Internet from last fortnight, last fifteen or twenty days. I think there's an IP issue. I'm trying to access my services or the Netflix or the Prime and even my work.\n\nIt it's like a it's giving me pain. I think you guys have done something like a geo IP address relocation earlier, and it messed up everything. Yes. My full name is Varinderjeet Singh. But on yeah.\n\nIt's because I'm I'm trying to access this service. It says, like, I'm sitting somewhere in Saint John in USA. My my IP address of the Internet is, like, coming from USA. Yeah. That's fine.\n\nI can do that. Yeah. So when I do the speed test yeah. Speed test is performing, but just give me a second. I think I used the same one.\n\nOkay. Speedtest.net. Just one second. Speedtest.net. Yeah.\n\nIt says, like, A A R Net Melbourne, Ettel, Australia. So why I'm having because right now, I'm trying to access it it's like happening for a long, long time. I tried to access you guys. So right now, I'm trying to access my Netflix or Prime. Nothing is coming up.\n\nYes. Yes. I I did it, like, multiple time last night. So this is what is happening on my Prime. So on the Netflix, it says your device may not be connected to Internet.\n\nPlease make sure your connection is working retrying in twenty two years. That's the thing. I don't know, like, why it is happening. Yes. So because when when I'm accessing my Prime thing, it says, like, I'm I'm at overseas.\n\nSo when I I'm using my Prime, using my phone four g network, then it it's working. Yep. Sure. Sure. All good.\n\nYes. Yeah. Yes. Yeah. Please, if you can do it, like, on the priority basis because I gotta do my work today as well.\n\nAnd I'm having that issue that is restraining me to complete my work. Please. Yeah. Okay. Sure.\n\nThank you. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Maureen.","start":7.6,"end":8.66,"sentiment":"neutral","sentiment_score":0.018185417167842388},{"text":"This is Varendra Singh.","start":9.12,"end":10.5,"sentiment":"neutral","sentiment_score":0.02823474071919918},{"text":"I don't know, like, what's happening with my Internet from last fortnight, last fifteen or twenty days.","start":11.599999,"end":17.655,"sentiment":"neutral","sentiment_score":-0.20110458573874304},{"text":"I think there's an IP issue.","start":18.915,"end":20.755001,"sentiment":"negative","sentiment_score":-0.3586519459883372},{"text":"I'm trying to access my services or the Netflix or the Prime and even my work.","start":20.755001,"end":29.64,"sentiment":"neutral","sentiment_score":-0.31783077400177717}],"sentiment":"neutral","sentiment_score":-0.23348160489565797,"num_words":45,"start":7.6,"end":29.64},{"sentences":[{"text":"It it's like a it's giving me pain.","start":30.199999,"end":32.6,"sentiment":"negative","sentiment_score":-0.6471630707383156},{"text":"I think you guys have done something like a geo IP address relocation earlier, and it messed up everything.","start":32.6,"end":39.9,"sentiment":"negative","sentiment_score":-0.5139489628766712},{"text":"Yes.","start":45.645,"end":45.885,"sentiment":"neutral","sentiment_score":0.021578706800937653},{"text":"My full name is Varinderjeet Singh.","start":45.885,"end":48.625,"sentiment":"neutral","sentiment_score":0.028140321373939514},{"text":"But on yeah.","start":67.26,"end":69.98,"sentiment":"neutral","sentiment_score":-0.0620245598256588}],"sentiment":"negative","sentiment_score":-0.4037294028377211,"num_words":37,"start":30.199999,"end":69.98},{"sentences":[{"text":"It's because I'm I'm trying to access this service.","start":69.98,"end":72.525,"sentiment":"neutral","sentiment_score":-0.1291447952389717},{"text":"It says, like, I'm sitting somewhere in Saint John in USA.","start":72.525,"end":77.265,"sentiment":"neutral","sentiment_score":-0.1347991092638536},{"text":"My my IP address of the Internet is, like, coming from USA.","start":78.605,"end":82.545,"sentiment":"neutral","sentiment_score":-0.14685711016257605},{"text":"Yeah.","start":89.939995,"end":90.02,"sentiment":"neutral","sentiment_score":0.042686812579631805},{"text":"That's fine.","start":90.02,"end":90.659996,"sentiment":"neutral","sentiment_score":0.09197809174656868}],"sentiment":"neutral","sentiment_score":-0.11944959099803652,"num_words":35,"start":69.98,"end":90.659996},{"sentences":[{"text":"I can do that.","start":90.659996,"end":91.56,"sentiment":"neutral","sentiment_score":0.04527703393250704},{"text":"Yeah.","start":91.78,"end":92.28,"sentiment":"neutral","sentiment_score":0.012353569269180298},{"text":"So when I do the speed test yeah.","start":100.745,"end":102.825,"sentiment":"neutral","sentiment_score":-0.02503483253531158},{"text":"Speed test is performing, but just give me a second.","start":102.825,"end":106.685,"sentiment":"neutral","sentiment_score":-0.0408242329955101},{"text":"I think I used the same one.","start":112.185,"end":114.06,"sentiment":"neutral","sentiment_score":0.006091981594051633}],"sentiment":"neutral","sentiment_score":-0.012413847136000793,"num_words":30,"start":90.659996,"end":114.06},{"sentences":[{"text":"Okay.","start":119.02,"end":119.5,"sentiment":"neutral","sentiment_score":0.013491328805685043},{"text":"Speedtest.net.","start":119.5,"end":120.619995,"sentiment":"neutral","sentiment_score":0.008404865860939026},{"text":"Just one 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Prime.","start":187.625,"end":190.60501,"sentiment":"neutral","sentiment_score":-0.06980430673469197},{"text":"Nothing is coming up.","start":190.74501,"end":191.85,"sentiment":"neutral","sentiment_score":-0.29881470650434494}],"sentiment":"neutral","sentiment_score":-0.24555626759926477,"num_words":51,"start":141.49,"end":191.85},{"sentences":[{"text":"Yes.","start":203.85,"end":204.09001,"sentiment":"neutral","sentiment_score":0.015407124534249306},{"text":"Yes.","start":204.09001,"end":204.49,"sentiment":"neutral","sentiment_score":0.017770633101463318},{"text":"I I did it, like, multiple time last night.","start":204.49,"end":207.39,"sentiment":"neutral","sentiment_score":-0.054641359175244965},{"text":"So this is what is happening on my Prime.","start":207.485,"end":210.225,"sentiment":"neutral","sentiment_score":-0.08178207071291076},{"text":"So on the Netflix, it says your device may not be connected to Internet.","start":211.485,"end":215.645,"sentiment":"neutral","sentiment_score":-0.16571373492479324}],"sentiment":"neutral","sentiment_score":-0.10337133530308218,"num_words":34,"start":203.85,"end":215.645},{"sentences":[{"text":"Please make sure your connection is working retrying in twenty two years.","start":215.645,"end":218.685,"sentiment":"neutral","sentiment_score":-0.16358508790532747},{"text":"That's the thing.","start":218.685,"end":219.905,"sentiment":"neutral","sentiment_score":-0.1450134664773941},{"text":"I don't know, like, why it is happening.","start":221.13,"end":223.06999,"sentiment":"neutral","sentiment_score":-0.16942444257438183},{"text":"Yes.","start":232.81,"end":233.31,"sentiment":"neutral","sentiment_score":0.005346466787159443},{"text":"So because when when I'm accessing my Prime thing, it says, like, I'm I'm at overseas.","start":233.37,"end":241.245,"sentiment":"neutral","sentiment_score":-0.059078226797282696}],"sentiment":"neutral","sentiment_score":-0.11733405392151326,"num_words":40,"start":215.645,"end":241.245},{"sentences":[{"text":"So when I I'm using my Prime, using my phone four g network, then it it's working.","start":241.86499,"end":259.85,"sentiment":"neutral","sentiment_score":-0.03296088219127234},{"text":"Yep.","start":259.85,"end":260.35,"sentiment":"neutral","sentiment_score":0.04946975037455559},{"text":"Sure.","start":260.57,"end":261.07,"sentiment":"neutral","sentiment_score":0.07365308701992035},{"text":"Sure.","start":262.105,"end":262.505,"sentiment":"neutral","sentiment_score":0.14693590998649597},{"text":"All good.","start":262.505,"end":263.245,"sentiment":"neutral","sentiment_score":0.2265094369649887}],"sentiment":"neutral","sentiment_score":0.007397392002696341,"num_words":22,"start":241.86499,"end":263.245},{"sentences":[{"text":"Yes.","start":304.22998,"end":304.72998,"sentiment":"neutral","sentiment_score":0.08755871653556824},{"text":"Yeah.","start":324.885,"end":325.08,"sentiment":"neutral","sentiment_score":0.06379573792219162},{"text":"Yes.","start":333.0,"end":333.5,"sentiment":"neutral","sentiment_score":0.040708333253860474},{"text":"Yeah.","start":333.56,"end":334.03998,"sentiment":"neutral","sentiment_score":0.030679019168019295},{"text":"Please, if you can do it, like, on the priority basis because I gotta do my work today as well.","start":334.03998,"end":342.055,"sentiment":"neutral","sentiment_score":0.03216547090560198}],"sentiment":"neutral","sentiment_score":0.03608546770798663,"num_words":24,"start":304.22998,"end":342.055},{"sentences":[{"text":"And I'm having that issue that is restraining me to complete my work.","start":342.35498,"end":348.455,"sentiment":"neutral","sentiment_score":-0.2027682111813472},{"text":"Please.","start":371.32498,"end":371.82498,"sentiment":"neutral","sentiment_score":0.010094687342643738},{"text":"Yeah.","start":372.04498,"end":372.54498,"sentiment":"neutral","sentiment_score":0.030564848333597183},{"text":"Okay.","start":376.40497,"end":376.90497,"sentiment":"neutral","sentiment_score":0.07516732811927795},{"text":"Sure.","start":380.76498,"end":381.085,"sentiment":"neutral","sentiment_score":0.09597894549369812}],"sentiment":"neutral","sentiment_score":-0.14259887859225273,"num_words":17,"start":342.35498,"end":381.085},{"sentences":[{"text":"Thank you.","start":381.085,"end":381.82498,"sentiment":"positive","sentiment_score":0.3489568829536438},{"text":"Thanks.","start":381.965,"end":382.465,"sentiment":"neutral","sentiment_score":0.33177492022514343},{"text":"Bye.","start":382.82892,"end":383.32892,"sentiment":"neutral","sentiment_score":0.13250702619552612}],"sentiment":"neutral","sentiment_score":0.2905489280819893,"num_words":4,"start":381.085,"end":383.32892}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen from Erto tech support. How can I assist you today?\n\nChannel 1: Hi, Maureen. This is Varendra Singh. I don't know, like, what's happening with my Internet from last fortnight, last fifteen or twenty days. I think there's an IP issue. I'm trying to access my services or the Netflix or the Prime and even my work.\n\nIt it's like a it's giving me pain. I think you guys have done something like a geo IP address relocation earlier, and it messed up everything.\n\nChannel 0: Mhmm. Okay. May I know your full name, please, for me to check your account?\n\nChannel 1: Yes. My full name is Varinderjeet Singh.\n\nChannel 0: Okay. I see. So regarding the issue about the GEO IP location affecting your connection, we're informed that this has now been resolved according to the network team. So to\n\nChannel 1: But\n\nChannel 0: make\n\nChannel 1: on\n\nChannel 0: sure everything is mhmm.\n\nChannel 1: yeah. It's because I'm I'm trying to access this service. It says, like, I'm sitting somewhere in Saint John in USA. My my IP address of the Internet is, like, coming from USA.\n\nChannel 0: Okay. I see. Can you run speed test\n\nChannel 1: Yeah. That's fine.\n\nChannel 0: right\n\nChannel 1: I\n\nChannel 0: now?\n\nChannel 1: can do that. Yeah.\n\nChannel 0: Yeah. And after you do that, please check if the country is showing Australia instead of other country.\n\nChannel 1: So when I do the speed test yeah. Speed test is performing, but just give me a second.\n\nChannel 0: Mhmm. Please use the speedtest.net.\n\nChannel 1: I think I used the same\n\nChannel 0: It's\n\nChannel 1: one.\n\nChannel 0: the speed test by Ookla.\n\nChannel 1: Okay. Speedtest.net.\n\nChannel 0: Mhmm.\n\nChannel 1: Just one second. Speedtest.net. Yeah. It says, like, A A R Net Melbourne, Ettel, Australia.\n\nChannel 0: Yeah. So that means it's detecting the IP location, which is correct. It's Australia instead of other country because if the IP location is wrong, it won't detect the correct country. You can also verify your IP location at the IP location net. This will confirm that your IP is also correctly registered in Australia.\n\nChannel 1: So why I'm having because right now, I'm trying to access it it's like happening for a long, long time. I tried to access you guys. So right now, I'm trying to access my Netflix or Prime. Nothing is coming up.\n\nChannel 0: Mhmm. Okay. I see. Have you tried to refresh the application, like, reinstalled it and check again?\n\nChannel 1: Yes.\n\nChannel 0: Because\n\nChannel 1: Yes.\n\nChannel 0: it's\n\nChannel 1: I\n\nChannel 0: mhmm.\n\nChannel 1: I did it, like, multiple time last night. So this is what is happening on my Prime. So on the Netflix, it says your device may not be connected to Internet. Please make sure your connection is working retrying in twenty two years. That's the thing.\n\nI don't know, like, why it is happening.\n\nChannel 0: But is your TV connected to the Wi Fi? Have you checked it? Mhmm.\n\nChannel 1: Yes. So because when when I'm accessing my Prime thing, it\n\nChannel 0: Mhmm.\n\nChannel 1: says, like, I'm I'm at overseas. So when I I'm using my Prime, using my phone four g network, then it it's\n\nChannel 0: Okay. I see. Is it okay if I put you on hold for a while? Let me just check on our\n\nChannel 1: working.\n\nChannel 0: end.\n\nChannel 1: Yep. Sure.\n\nChannel 0: Okay. Hang on.\n\nChannel 1: Sure. All good.\n\nChannel 0: Hello, Varen?\n\nChannel 1: Yes.\n\nChannel 0: Yes. Thank you for waiting. So we're going to investigate the issue why some website may still be blocked or experiencing access issues. Our team will be reaching out to the relevant providers today to to request that the IP address be unblocked where necessary. And\n\nChannel 1: Yeah.\n\nChannel 0: we will continue coordinating with them, and we'll provide you with an update once we receive further information. Is that okay?\n\nChannel 1: Yes. Yeah. Please,\n\nChannel 0: Yes.\n\nChannel 1: if you can do it, like, on the priority basis because I gotta do my work today as well. And I'm having that issue that is restraining me to complete my work.\n\nChannel 0: Yes. Okay. I see. We understand. We're sorry for the inconvenience this causing you.\n\nBut upon checking with our network team, they they advises this that this is all good. But since you called us and still having issues, we're follow-up again to them.\n\nChannel 1: Please. Yeah.\n\nChannel 0: Mhmm. Then we'll, yeah, we're going\n\nChannel 1: Okay.\n\nChannel 0: to call you when update becomes available.\n\nChannel 1: Sure.\n\nChannel 0: K. Thank\n\nChannel 1: Thank\n\nChannel 0: you.\n\nChannel 1: you.\n\nChannel 0: Bye for\n\nChannel 1: Thanks.\n\nChannel 0: now.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.3999999,"end":2.8,"sentiment":"neutral","sentiment_score":0.10533303022384644},{"text":"Good morning.","start":2.8,"end":3.36,"sentiment":"neutral","sentiment_score":0.3063337504863739},{"text":"This is Maureen from Erto tech support.","start":3.36,"end":5.92,"sentiment":"neutral","sentiment_score":0.3049218271459852},{"text":"How can I assist you today?","start":5.92,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.30635590851306915}],"sentiment":"neutral","sentiment_score":0.2931617982685566,"channel":0,"num_words":16,"start":2.3999999,"end":7.3799996},{"sentences":[{"text":"Hi, Maureen.","start":7.6,"end":8.66,"sentiment":"neutral","sentiment_score":0.018185417167842388},{"text":"This is Varendra Singh.","start":9.12,"end":10.5,"sentiment":"neutral","sentiment_score":0.02823474071919918},{"text":"I don't know, like, what's happening with my Internet from last fortnight, last fifteen or twenty days.","start":11.599999,"end":17.655,"sentiment":"neutral","sentiment_score":-0.20110458573874304},{"text":"I think there's an IP issue.","start":18.915,"end":20.755001,"sentiment":"negative","sentiment_score":-0.3586519459883372},{"text":"I'm trying to access my services or the Netflix or the Prime and even my work.","start":20.755001,"end":29.64,"sentiment":"neutral","sentiment_score":-0.31783077400177717}],"sentiment":"neutral","sentiment_score":-0.23348160489565797,"channel":1,"num_words":45,"start":7.6,"end":29.64},{"sentences":[{"text":"It it's like a it's giving me pain.","start":30.199999,"end":32.6,"sentiment":"negative","sentiment_score":-0.6471630707383156},{"text":"I think you guys have done something like a geo IP address relocation earlier, and it messed up everything.","start":32.6,"end":39.9,"sentiment":"negative","sentiment_score":-0.5139489628766712}],"sentiment":"negative","sentiment_score":-0.5534198096504918,"channel":1,"num_words":27,"start":30.199999,"end":39.9},{"sentences":[{"text":"Mhmm.","start":40.739998,"end":41.239998,"sentiment":"neutral","sentiment_score":-0.0951770693063736},{"text":"Okay.","start":41.835003,"end":42.335003,"sentiment":"neutral","sentiment_score":-0.0487646609544754},{"text":"May I know your full name, please, for me to check your account?","start":42.395,"end":45.295002,"sentiment":"neutral","sentiment_score":0.013179999489623766}],"sentiment":"neutral","sentiment_score":0.0018265508736173314,"channel":0,"num_words":15,"start":40.739998,"end":45.295002},{"sentences":[{"text":"Yes.","start":45.645,"end":45.885,"sentiment":"neutral","sentiment_score":0.021578706800937653},{"text":"My full name is Varinderjeet Singh.","start":45.885,"end":48.625,"sentiment":"neutral","sentiment_score":0.028140321373939514}],"sentiment":"neutral","sentiment_score":0.027202947863510678,"channel":1,"num_words":7,"start":45.645,"end":48.625},{"sentences":[{"text":"Okay.","start":51.115,"end":51.435,"sentiment":"neutral","sentiment_score":0.0022130412980914116},{"text":"I see.","start":51.435,"end":52.095,"sentiment":"neutral","sentiment_score":-0.026117762550711632},{"text":"So regarding the issue about the GEO IP location affecting your connection, we're informed that this has now been resolved according to the network team.","start":52.715,"end":66.79,"sentiment":"neutral","sentiment_score":-0.06711225911974907},{"text":"So to","start":67.01,"end":67.49,"sentiment":"neutral","sentiment_score":-0.05168162286281586}],"sentiment":"neutral","sentiment_score":-0.06103974025075634,"channel":0,"num_words":30,"start":51.115,"end":67.49},{"sentences":[{"text":"But","start":67.26,"end":67.5,"sentiment":"neutral","sentiment_score":-0.05034847557544708}],"sentiment":"neutral","sentiment_score":-0.05034847557544708,"channel":1,"num_words":1,"start":67.26,"end":67.5},{"sentences":[{"text":"make","start":67.49,"end":67.65,"sentiment":"neutral","sentiment_score":-0.0682639554142952}],"sentiment":"neutral","sentiment_score":-0.0682639554142952,"channel":0,"num_words":1,"start":67.49,"end":67.65},{"sentences":[{"text":"on","start":67.5,"end":68.0,"sentiment":"neutral","sentiment_score":-0.06121086701750755}],"sentiment":"neutral","sentiment_score":-0.06121086701750755,"channel":1,"num_words":1,"start":67.5,"end":68.0},{"sentences":[{"text":"sure everything is mhmm.","start":67.65,"end":69.255,"sentiment":"neutral","sentiment_score":-0.06528236903250217}],"sentiment":"neutral","sentiment_score":-0.06528236903250217,"channel":0,"num_words":4,"start":67.65,"end":69.255},{"sentences":[{"text":"yeah.","start":69.5,"end":69.98,"sentiment":"neutral","sentiment_score":-0.07451433688402176},{"text":"It's because I'm I'm trying to access this service.","start":69.98,"end":72.525,"sentiment":"neutral","sentiment_score":-0.1291447952389717},{"text":"It says, like, I'm sitting somewhere in Saint John in USA.","start":72.525,"end":77.265,"sentiment":"neutral","sentiment_score":-0.1347991092638536},{"text":"My my IP address of the Internet is, like, coming from USA.","start":78.605,"end":82.545,"sentiment":"neutral","sentiment_score":-0.14685711016257605}],"sentiment":"neutral","sentiment_score":-0.1358149399360021,"channel":1,"num_words":33,"start":69.5,"end":82.545},{"sentences":[{"text":"Okay.","start":83.84,"end":84.159996,"sentiment":"neutral","sentiment_score":-0.018755147233605385},{"text":"I see.","start":84.159996,"end":84.74,"sentiment":"neutral","sentiment_score":-0.007960253860801458},{"text":"Can you run speed test","start":85.04,"end":87.22,"sentiment":"neutral","sentiment_score":0.01337720975279808}],"sentiment":"neutral","sentiment_score":0.004026299226097763,"channel":0,"num_words":8,"start":83.84,"end":87.22},{"sentences":[{"text":"Yeah.","start":89.939995,"end":90.02,"sentiment":"neutral","sentiment_score":0.042686812579631805},{"text":"That's 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that.","start":90.74,"end":91.56,"sentiment":"neutral","sentiment_score":0.04082165534297625},{"text":"Yeah.","start":91.78,"end":92.28,"sentiment":"neutral","sentiment_score":0.012353569269180298}],"sentiment":"neutral","sentiment_score":0.033704633824527264,"channel":1,"num_words":4,"start":90.74,"end":92.28},{"sentences":[{"text":"Yeah.","start":92.0,"end":92.5,"sentiment":"neutral","sentiment_score":-0.002788972109556198},{"text":"And after you do that, please check if the country is showing Australia instead of other country.","start":92.96,"end":99.895004,"sentiment":"neutral","sentiment_score":-0.042171796783804893}],"sentiment":"neutral","sentiment_score":-0.039983862079679966,"channel":0,"num_words":18,"start":92.0,"end":99.895004},{"sentences":[{"text":"So when I do the speed test yeah.","start":100.745,"end":102.825,"sentiment":"neutral","sentiment_score":-0.02503483253531158},{"text":"Speed test is performing, but just give me a 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customer named Varendra Singh is experiencing issues accessing his Netflix or Prime services due to a geo IP address relocation. The agent, Maureen, checks his account and confirms that the issue has been resolved. They also discuss the use of speed tests and the possibility of unblocking IP addresses. The agent promises to investigate the issue and call back with updates once they have more information."},"intents":{"segments":[{"text":"I'm trying to access my services or the Netflix or the Prime and even my work. It it's like a it's giving me pain. I think you guys have done something like a geo IP address relocation earlier, and it messed up everything. Mhmm. Okay.","start_word":45,"end_word":89,"intents":[{"intent":"Access internet services","confidence_score":0.10270441}]},{"text":"So this is what is happening on my Prime. So on the Netflix, it says your device may not be connected to Internet. Please make sure your connection is working retrying in twenty two years. That's the thing.","start_word":397,"end_word":434,"intents":[{"intent":"Report issue","confidence_score":0.0010472463}]},{"text":"So on the Netflix, it says your device may not be connected to Internet. Please make sure your connection is working retrying in twenty two years. That's the thing.","start_word":406,"end_word":434,"intents":[{"intent":"Request internet connection","confidence_score":0.03485669}]},{"text":"So we're going to investigate the issue why some website may still be blocked or experiencing access issues. Our team will be reaching out to the relevant providers today to to request that the IP address be unblocked where necessary. And Yeah.","start_word":530,"end_word":571,"intents":[{"intent":"Request unblocked ip address","confidence_score":0.13788457}]},{"text":"if you can do it, like, on the priority basis because I gotta do my work today as well. And I'm having that issue that is restraining me to complete my work. Yes. Okay.","start_word":597,"end_word":630,"intents":[{"intent":"Offer support","confidence_score":0.00066793285}]},{"text":"We're sorry for the inconvenience this causing you. But upon checking with our network team, they they advises this that this is all good. But since you called us and still having issues, we're follow-up again to them. Please.","start_word":635,"end_word":673,"intents":[{"intent":"Follow-up","confidence_score":0.19324794}]}]},"sentiments":{"segments":[{"text":"Hello. Good morning. This is Maureen from Erto tech support. How can I assist you today? Hi, Maureen. This is Varendra Singh. I don't know, like, what's happening with my Internet from last fortnight, last fifteen or twenty days.","start_word":0,"end_word":38,"sentiment":"neutral","sentiment_score":0.024288905784487724},{"text":"I think there's an IP issue.","start_word":39,"end_word":44,"sentiment":"negative","sentiment_score":-0.3608582019805908},{"text":"I'm trying to access my services or the Netflix or the Prime and even my work.","start_word":45,"end_word":60,"sentiment":"neutral","sentiment_score":-0.33079519867897034},{"text":"It it's like a it's giving me pain. I think you guys have done something like a geo IP address relocation earlier, and it messed up everything.","start_word":61,"end_word":87,"sentiment":"negative","sentiment_score":-0.5609851479530334},{"text":"Mhmm. Okay. May I know your full name, please, for me to check your account? Yes. My full name is Varinderjeet Singh. Okay. I see. So regarding the issue about the GEO IP location affecting your connection, we're informed that this has now been resolved according to the network team. So to But make on sure everything is mhmm. yeah. It's because I'm I'm trying to access this service. It says, like, I'm sitting somewhere in Saint John in USA. My my IP address of the Internet is, like, coming from USA. Okay. I see. Can you run speed test Yeah. That's fine. right I now? can do that. Yeah. Yeah. And after you do that, please check if the country is showing Australia instead of other country. So when I do the speed test yeah. Speed test is performing, but just give me a second. Mhmm. Please use the speedtest.net. I think I used the same It's one. the speed test by Ookla. Okay. Speedtest.net. Mhmm. Just one second. Speedtest.net. Yeah. It says, like, A A R Net Melbourne, Ettel, Australia. Yeah. So that means it's detecting the IP location, which is correct. It's Australia instead of other country because if the IP location is wrong, it won't detect the correct country. You can also verify your IP location at the IP location net. This will confirm that your IP is also correctly registered in Australia.","start_word":88,"end_word":324,"sentiment":"neutral","sentiment_score":-0.04308430477976799},{"text":"So why I'm having because right now, I'm trying to access it it's like happening for a long, long time.","start_word":325,"end_word":344,"sentiment":"negative","sentiment_score":-0.4368438422679901},{"text":"I tried to access you guys. So right now, I'm trying to access my Netflix or Prime. Nothing is coming up. Mhmm. Okay. I see. Have you tried to refresh the application, like, reinstalled it and check again? Yes. Because Yes. it's I mhmm. I did it, like, multiple time last night. So this is what is happening on my Prime. So on the Netflix, it says your device may not be connected to Internet. Please make sure your connection is working retrying in twenty two years. That's the thing. I don't know, like, why it is happening. But is your TV connected to the Wi Fi? Have you checked it? Mhmm. Yes. So because when when I'm accessing my Prime thing, it Mhmm. says, like, I'm I'm at overseas. So when I I'm using my Prime, using my phone four g network, then it it's Okay. I see. Is it okay if I put you on hold for a while? Let me just check on our working. end. Yep. Sure. Okay. Hang on. Sure. All good. Hello, Varen? Yes. Yes. Thank you for waiting. So we're going to investigate the issue why some website may still be blocked or experiencing access issues. Our team will be reaching out to the relevant providers today to to request that the IP address be unblocked where necessary. And Yeah. we will continue coordinating with them, and we'll provide you with an update once we receive further information. Is that okay? Yes. Yeah. Please, Yes. if you can do it, like, on the priority basis because I gotta do my work today as well. And I'm having that issue that is restraining me to complete my work. Yes. Okay. I see. We understand. We're sorry for the inconvenience this causing you. But upon checking with our network team, they they advises this that this is all good. But since you called us and still having issues, we're follow-up again to them. Please. Yeah. Mhmm. Then we'll, yeah, we're going Okay. to call you when update becomes available. Sure. K.","start_word":345,"end_word":690,"sentiment":"neutral","sentiment_score":-0.029295943397490275},{"text":"Thank Thank you.","start_word":691,"end_word":693,"sentiment":"positive","sentiment_score":0.3864332139492035},{"text":"you. Bye for Thanks. now. Bye.","start_word":694,"end_word":699,"sentiment":"neutral","sentiment_score":0.26054301857948303}],"average":{"sentiment":"neutral","sentiment_score":-0.0655250287266545}}}}