{"metadata":{"transaction_key":"deprecated","request_id":"019eab74-2667-7632-afdd-66d1ca2b03c0","sha256":"329fe4d9da5b2e8549cf309bb4b2c5952ab00cd5a383109f0ecd5dfa7d70fce7","created":"2026-06-09T08:16:18.550Z","duration":84.383934,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":161,"output_tokens":59},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":175,"output_tokens":175},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":175,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"Larissa OQ Financial. Hi, Kyle. It's Larissa from Oakview Financial. I was just giving you a call in Tommy's stead. He has taken some leave at the moment. He has joyously welcomed a daughter into the world, And I obviously got the notification that you had requested a partial rollover. I understand you have had conversations with Tommy in the past about potentially doing this, and I just wanted to touch base with you. If you could give me a callback, that would be greatly appreciated. Thank you.","confidence":0.99902344,"words":[{"word":"larissa","start":7.44,"end":7.94,"confidence":0.7145996,"punctuated_word":"Larissa","sentiment":"neutral","sentiment_score":0.02917964570224285},{"word":"oq","start":8.4,"end":8.8,"confidence":0.76416016,"punctuated_word":"OQ","sentiment":"neutral","sentiment_score":0.04970202594995499},{"word":"financial","start":8.8,"end":9.3,"confidence":0.98779297,"punctuated_word":"Financial.","sentiment":"neutral","sentiment_score":0.05607321858406067},{"word":"hi","start":48.045,"end":48.445,"confidence":0.99658203,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.057794999331235886},{"word":"kyle","start":48.445,"end":48.765,"confidence":1.0,"punctuated_word":"Kyle.","sentiment":"neutral","sentiment_score":0.0498197078704834},{"word":"it's","start":48.765,"end":49.164997,"confidence":1.0,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.09967456758022308},{"word":"larissa","start":49.164997,"end":49.565,"confidence":0.95947266,"punctuated_word":"Larissa","sentiment":"neutral","sentiment_score":0.12350629270076752},{"word":"from","start":49.565,"end":49.725,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.13366630673408508},{"word":"oakview","start":49.725,"end":50.045,"confidence":0.6645508,"punctuated_word":"Oakview","sentiment":"neutral","sentiment_score":0.07503774762153625},{"word":"financial","start":50.045,"end":50.545,"confidence":0.99853516,"punctuated_word":"Financial.","sentiment":"neutral","sentiment_score":0.0889633297920227},{"word":"i","start":51.09,"end":51.329998,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.1577921211719513},{"word":"was","start":51.329998,"end":51.649998,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.13248008489608765},{"word":"just","start":51.649998,"end":51.89,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.19323378801345825},{"word":"giving","start":51.89,"end":52.21,"confidence":0.92578125,"punctuated_word":"giving","sentiment":"neutral","sentiment_score":0.2161373347043991},{"word":"you","start":52.21,"end":52.37,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1644797325134277},{"word":"a","start":52.37,"end":52.609997,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.178883895277977},{"word":"call","start":52.609997,"end":53.09,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.1513100117444992},{"word":"in","start":53.09,"end":53.59,"confidence":0.9980469,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.13947607576847076},{"word":"tommy's","start":53.649998,"end":54.149998,"confidence":0.982666,"punctuated_word":"Tommy's","sentiment":"neutral","sentiment_score":0.17176148295402527},{"word":"stead","start":54.37,"end":54.85,"confidence":0.9406738,"punctuated_word":"stead.","sentiment":"neutral","sentiment_score":0.16068069636821747},{"word":"he","start":54.85,"end":55.35,"confidence":1.0,"punctuated_word":"He","sentiment":"neutral","sentiment_score":0.2611965239048004},{"word":"has","start":55.809998,"end":56.309998,"confidence":1.0,"punctuated_word":"has","sentiment":"neutral","sentiment_score":0.16455501317977905},{"word":"taken","start":56.609997,"end":57.109997,"confidence":0.5961914,"punctuated_word":"taken","sentiment":"neutral","sentiment_score":0.29402393102645874},{"word":"some","start":57.489998,"end":57.989998,"confidence":0.85058594,"punctuated_word":"some","sentiment":"neutral","sentiment_score":0.0983918309211731},{"word":"leave","start":58.129997,"end":58.53,"confidence":0.9941406,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":0.1481333076953888},{"word":"at","start":58.53,"end":58.609997,"confidence":0.99902344,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.16082100570201874},{"word":"the","start":58.609997,"end":58.69,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.11002373695373537},{"word":"moment","start":58.69,"end":59.19,"confidence":0.9980469,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":0.2722640633583069},{"word":"he","start":60.129997,"end":60.37,"confidence":0.94628906,"punctuated_word":"He","sentiment":"positive","sentiment_score":0.7101160883903503},{"word":"has","start":60.37,"end":60.87,"confidence":1.0,"punctuated_word":"has","sentiment":"positive","sentiment_score":0.7145835161209106},{"word":"joyously","start":61.329998,"end":61.829998,"confidence":0.7644043,"punctuated_word":"joyously","sentiment":"positive","sentiment_score":0.8256493806838989},{"word":"welcomed","start":61.969997,"end":62.289997,"confidence":0.9970703,"punctuated_word":"welcomed","sentiment":"positive","sentiment_score":0.7491282820701599},{"word":"a","start":62.289997,"end":62.449997,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.7559560537338257},{"word":"daughter","start":62.449997,"end":62.769997,"confidence":1.0,"punctuated_word":"daughter","sentiment":"positive","sentiment_score":0.6912908554077148},{"word":"into","start":62.769997,"end":63.01,"confidence":0.99902344,"punctuated_word":"into","sentiment":"positive","sentiment_score":0.7538477778434753},{"word":"the","start":63.01,"end":63.089996,"confidence":1.0,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.7124528288841248},{"word":"world","start":63.089996,"end":63.555,"confidence":0.76538086,"punctuated_word":"world,","sentiment":"positive","sentiment_score":0.5187554359436035},{"word":"and","start":64.275,"end":64.515,"confidence":0.9658203,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.1481456458568573},{"word":"i","start":64.515,"end":65.015,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.035997867584228516},{"word":"obviously","start":65.395,"end":65.715,"confidence":0.6621094,"punctuated_word":"obviously","sentiment":"neutral","sentiment_score":-0.0008582249283790588},{"word":"got","start":65.715,"end":65.955,"confidence":0.9790039,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.04878338426351547},{"word":"the","start":65.955,"end":66.035,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.009313642978668211},{"word":"notification","start":66.035,"end":66.535,"confidence":1.0,"punctuated_word":"notification","sentiment":"neutral","sentiment_score":0.0057251229882240295},{"word":"that","start":66.835,"end":67.155,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.07752269506454468},{"word":"you","start":67.155,"end":67.655,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.07937034219503403},{"word":"had","start":67.715,"end":68.035,"confidence":1.0,"punctuated_word":"had","sentiment":"neutral","sentiment_score":-0.0378408282995224},{"word":"requested","start":68.035,"end":68.515,"confidence":1.0,"punctuated_word":"requested","sentiment":"neutral","sentiment_score":-0.044518910348415375},{"word":"a","start":68.515,"end":68.675,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.027471449226140976},{"word":"partial","start":68.675,"end":69.175,"confidence":0.99609375,"punctuated_word":"partial","sentiment":"neutral","sentiment_score":-0.009586729109287262},{"word":"rollover","start":69.395,"end":69.895,"confidence":0.97249347,"punctuated_word":"rollover.","sentiment":"neutral","sentiment_score":0.0009369850158691406},{"word":"i","start":70.515,"end":70.595,"confidence":0.96435547,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03676293790340424},{"word":"understand","start":70.595,"end":70.995,"confidence":0.9980469,"punctuated_word":"understand","sentiment":"neutral","sentiment_score":0.0481722429394722},{"word":"you","start":70.995,"end":71.155,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0371166467666626},{"word":"have","start":71.155,"end":71.315,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.08265978842973709},{"word":"had","start":71.315,"end":71.475,"confidence":0.9980469,"punctuated_word":"had","sentiment":"neutral","sentiment_score":0.09320439398288728},{"word":"conversations","start":71.475,"end":71.975,"confidence":0.99609375,"punctuated_word":"conversations","sentiment":"neutral","sentiment_score":0.07653878629207611},{"word":"with","start":72.035,"end":72.195,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.05024002492427826},{"word":"tommy","start":72.195,"end":72.595,"confidence":0.9838867,"punctuated_word":"Tommy","sentiment":"neutral","sentiment_score":-0.009975478053092957},{"word":"in","start":72.595,"end":72.835,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.05881179869174957},{"word":"the","start":72.835,"end":72.995,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.009008899331092834},{"word":"past","start":72.995,"end":73.475,"confidence":1.0,"punctuated_word":"past","sentiment":"neutral","sentiment_score":0.05925129354000091},{"word":"about","start":73.475,"end":73.795,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.004160694777965546},{"word":"potentially","start":73.795,"end":74.275,"confidence":0.9951172,"punctuated_word":"potentially","sentiment":"neutral","sentiment_score":0.003685206174850464},{"word":"doing","start":74.275,"end":74.515,"confidence":0.99902344,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":-0.0008200407028198242},{"word":"this","start":74.515,"end":74.88894,"confidence":0.88720703,"punctuated_word":"this,","sentiment":"neutral","sentiment_score":0.03597373515367508},{"word":"and","start":74.96894,"end":75.12894,"confidence":0.97509766,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.07127118855714798},{"word":"i","start":75.12894,"end":75.28894,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.15615683794021606},{"word":"just","start":75.28894,"end":75.52894,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.1885046362876892},{"word":"wanted","start":75.52894,"end":75.84894,"confidence":1.0,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.17876958847045898},{"word":"to","start":75.84894,"end":75.92894,"confidence":0.99609375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1488728225231171},{"word":"touch","start":75.92894,"end":76.24894,"confidence":1.0,"punctuated_word":"touch","sentiment":"neutral","sentiment_score":0.23953312635421753},{"word":"base","start":76.24894,"end":76.56894,"confidence":0.9980469,"punctuated_word":"base","sentiment":"neutral","sentiment_score":0.21182656288146973},{"word":"with","start":76.56894,"end":76.80894,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.20501136779785156},{"word":"you","start":76.80894,"end":77.30894,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.1545613557100296},{"word":"if","start":77.44894,"end":77.60894,"confidence":0.99902344,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.30555084347724915},{"word":"you","start":77.60894,"end":77.768936,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2736957371234894},{"word":"could","start":77.768936,"end":78.00894,"confidence":1.0,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.2516941428184509},{"word":"give","start":78.00894,"end":78.16894,"confidence":0.99902344,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.2532948851585388},{"word":"me","start":78.16894,"end":78.32894,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.2943946421146393},{"word":"a","start":78.32894,"end":78.48894,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.24942168593406677},{"word":"callback","start":78.48894,"end":78.96894,"confidence":0.9699707,"punctuated_word":"callback,","sentiment":"neutral","sentiment_score":0.24052350223064425},{"word":"that","start":78.96894,"end":79.12894,"confidence":1.0,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.39761656522750854},{"word":"would","start":79.12894,"end":79.28894,"confidence":0.9970703,"punctuated_word":"would","sentiment":"positive","sentiment_score":0.39895719289779663},{"word":"be","start":79.28894,"end":79.36894,"confidence":0.9980469,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.3651936054229736},{"word":"greatly","start":79.36894,"end":79.68894,"confidence":0.9980469,"punctuated_word":"greatly","sentiment":"positive","sentiment_score":0.3679284453392029},{"word":"appreciated","start":79.68894,"end":80.18894,"confidence":0.9946289,"punctuated_word":"appreciated.","sentiment":"neutral","sentiment_score":0.318793386220932},{"word":"thank","start":80.32894,"end":80.56894,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5599351525306702},{"word":"you","start":80.56894,"end":81.06894,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.30573660135269165}],"paragraphs":{"transcript":"\nLarissa OQ Financial. Hi, Kyle. It's Larissa from Oakview Financial. I was just giving you a call in Tommy's stead. He has taken some leave at the moment.\n\nHe has joyously welcomed a daughter into the world, And I obviously got the notification that you had requested a partial rollover. I understand you have had conversations with Tommy in the past about potentially doing this, and I just wanted to touch base with you. If you could give me a callback, that would be greatly appreciated. Thank you.","paragraphs":[{"sentences":[{"text":"Larissa OQ Financial.","start":7.44,"end":9.3,"sentiment":"neutral","sentiment_score":0.04498496341208617},{"text":"Hi, Kyle.","start":48.045,"end":48.765,"sentiment":"neutral","sentiment_score":0.05380735360085964},{"text":"It's Larissa from Oakview Financial.","start":48.765,"end":50.545,"sentiment":"neutral","sentiment_score":0.10416964888572693},{"text":"I was just giving you a call in Tommy's stead.","start":51.09,"end":54.85,"sentiment":"neutral","sentiment_score":0.16662352234125138},{"text":"He has taken some leave at the moment.","start":54.85,"end":59.19,"sentiment":"neutral","sentiment_score":0.18867617659270763}],"sentiment":"neutral","sentiment_score":0.1406808027864567,"num_words":28,"start":7.44,"end":59.19},{"sentences":[{"text":"He has joyously welcomed a daughter into the world, And I obviously got the notification that you had requested a partial rollover.","start":60.129997,"end":69.895,"sentiment":"neutral","sentiment_score":0.2910688040270047},{"text":"I understand you have had conversations with Tommy in the past about potentially doing this, and I just wanted to touch base with you.","start":70.515,"end":77.30894,"sentiment":"neutral","sentiment_score":0.08913743402808905},{"text":"If you could give me a callback, that would be greatly appreciated.","start":77.44894,"end":80.18894,"sentiment":"neutral","sentiment_score":0.309755386163791},{"text":"Thank you.","start":80.32894,"end":81.06894,"sentiment":"positive","sentiment_score":0.4328358769416809}],"sentiment":"neutral","sentiment_score":0.21875914155195156,"num_words":60,"start":60.129997,"end":81.06894}]}}]},{"alternatives":[{"transcript":"Hi. If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.","confidence":1.0,"words":[{"word":"hi","start":0.16,"end":0.32,"confidence":0.861084,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.024384455755352977},{"word":"if","start":0.32,"end":0.39999998,"confidence":0.91748047,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.023451734334230423},{"word":"you","start":0.39999998,"end":0.48,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.016598958522081375},{"word":"record","start":0.48,"end":0.88,"confidence":0.9941406,"punctuated_word":"record","sentiment":"neutral","sentiment_score":0.015616551972925665},{"word":"your","start":0.88,"end":1.12,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.013761409558355808},{"word":"name","start":1.12,"end":1.36,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.01502375677227974},{"word":"and","start":1.36,"end":1.5999999,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.01823877915740013},{"word":"reason","start":1.5999999,"end":1.92,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":0.017419304698705673},{"word":"for","start":1.92,"end":2.1599998,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.015646222978830338},{"word":"calling","start":2.1599998,"end":2.6599998,"confidence":0.9975586,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":0.019169393926858905},{"word":"i'll","start":2.72,"end":2.96,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.018114645034074783},{"word":"see","start":2.96,"end":3.12,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.01807689294219017},{"word":"if","start":3.12,"end":3.28,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.01373118720948696},{"word":"this","start":3.28,"end":3.4399998,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.0068443333730101585},{"word":"person","start":3.4399998,"end":3.84,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":0.013693511486053469},{"word":"is","start":3.84,"end":4.08,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0127446036785841},{"word":"available","start":4.08,"end":4.58,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":0.020671550184488297},{"word":"thanks","start":14.16,"end":14.66,"confidence":0.9980469,"punctuated_word":"Thanks.","sentiment":"neutral","sentiment_score":0.3321530222892761},{"word":"please","start":15.195,"end":15.515,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.02167727053165436},{"word":"stay","start":15.515,"end":15.915,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":0.001910228282213211},{"word":"on","start":15.915,"end":15.995,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.023779582232236866},{"word":"the","start":15.995,"end":16.235,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.036844123154878616},{"word":"line","start":16.235,"end":16.735,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.04489924386143685},{"word":"i'm","start":39.309998,"end":39.55,"confidence":0.9980469,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.14470970630645752},{"word":"sorry","start":39.55,"end":40.03,"confidence":0.98339844,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.1566040962934494},{"word":"this","start":40.03,"end":40.35,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.24558484554290771},{"word":"person","start":40.35,"end":40.67,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":-0.16625884175300598},{"word":"is","start":40.67,"end":40.829998,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.1737137734889984},{"word":"not","start":40.829998,"end":41.07,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.18729984760284424},{"word":"available","start":41.07,"end":41.57,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":-0.19453635811805725},{"word":"if","start":42.055,"end":42.215,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.10510317236185074},{"word":"you","start":42.215,"end":42.295002,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.07527045160531998},{"word":"would","start":42.295002,"end":42.375,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.0702761560678482},{"word":"like","start":42.375,"end":42.695,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.07875954359769821},{"word":"to","start":42.695,"end":42.855,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.09503909200429916},{"word":"leave","start":42.855,"end":43.095,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.08204757422208786},{"word":"an","start":43.095,"end":43.255,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.0873512327671051},{"word":"additional","start":43.255,"end":43.735,"confidence":1.0,"punctuated_word":"additional","sentiment":"neutral","sentiment_score":-0.08255914598703384},{"word":"message","start":43.735,"end":44.235,"confidence":0.9995117,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.1116504967212677},{"word":"please","start":44.295002,"end":44.615,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.1420150101184845},{"word":"reply","start":44.615,"end":45.015,"confidence":1.0,"punctuated_word":"reply","sentiment":"neutral","sentiment_score":-0.114936500787735},{"word":"after","start":45.015,"end":45.335,"confidence":1.0,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.10412007570266724},{"word":"the","start":45.335,"end":45.415,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.11379591375589372},{"word":"tone","start":45.415,"end":45.915,"confidence":1.0,"punctuated_word":"tone.","sentiment":"neutral","sentiment_score":-0.09505176544189452}],"paragraphs":{"transcript":"\nHi. If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. I'm sorry.\n\nThis person is not available. If you would like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.32,"sentiment":"neutral","sentiment_score":0.024384455755352977},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.32,"end":4.58,"sentiment":"neutral","sentiment_score":0.01617517723934725},{"text":"Thanks.","start":14.16,"end":14.66,"sentiment":"neutral","sentiment_score":0.3321530222892761},{"text":"Please stay on the line.","start":15.195,"end":16.735,"sentiment":"neutral","sentiment_score":0.02582208961248398},{"text":"I'm sorry.","start":39.309998,"end":40.03,"sentiment":"neutral","sentiment_score":-0.15065690129995346}],"sentiment":"neutral","sentiment_score":0.017725478373467923,"num_words":25,"start":0.16,"end":40.03},{"sentences":[{"text":"This person is not available.","start":40.03,"end":41.57,"sentiment":"neutral","sentiment_score":-0.19347873330116272},{"text":"If you would like to leave an additional message, please reply after the tone.","start":42.055,"end":45.915,"sentiment":"neutral","sentiment_score":-0.09699829508151327}],"sentiment":"neutral","sentiment_score":-0.12238788408668418,"num_words":19,"start":40.03,"end":45.915}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Larissa OQ Financial.\n\nChannel 1: Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.\n\nChannel 0: Hi, Kyle. It's Larissa from Oakview Financial. I was just giving you a call in Tommy's stead. He has taken some leave at the moment. He has joyously welcomed a daughter into the world, And I obviously got the notification that you had requested a partial rollover.\n\nI understand you have had conversations with Tommy in the past about potentially doing this, and I just wanted to touch base with you. If you could give me a callback, that would be greatly appreciated. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.32,"sentiment":"neutral","sentiment_score":0.024384455755352977},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.32,"end":4.58,"sentiment":"neutral","sentiment_score":0.01617517723934725}],"sentiment":"neutral","sentiment_score":0.01665807597558288,"channel":1,"num_words":17,"start":0.16,"end":4.58},{"sentences":[{"text":"Larissa OQ Financial.","start":7.44,"end":9.3,"sentiment":"neutral","sentiment_score":0.04498496341208617}],"sentiment":"neutral","sentiment_score":0.04498496341208617,"channel":0,"num_words":3,"start":7.44,"end":9.3},{"sentences":[{"text":"Thanks.","start":14.16,"end":14.66,"sentiment":"neutral","sentiment_score":0.3321530222892761},{"text":"Please stay on the line.","start":15.195,"end":16.735,"sentiment":"neutral","sentiment_score":0.02582208961248398},{"text":"I'm sorry.","start":39.309998,"end":40.03,"sentiment":"neutral","sentiment_score":-0.15065690129995346},{"text":"This person is not available.","start":40.03,"end":41.57,"sentiment":"neutral","sentiment_score":-0.19347873330116272},{"text":"If you would like to leave an additional message, please reply after the tone.","start":42.055,"end":45.915,"sentiment":"neutral","sentiment_score":-0.09699829508151327}],"sentiment":"neutral","sentiment_score":-0.08020074555167446,"channel":1,"num_words":27,"start":14.16,"end":45.915},{"sentences":[{"text":"Hi, Kyle.","start":48.045,"end":48.765,"sentiment":"neutral","sentiment_score":0.05380735360085964},{"text":"It's Larissa from Oakview Financial.","start":48.765,"end":50.545,"sentiment":"neutral","sentiment_score":0.10416964888572693},{"text":"I was just giving you a call in Tommy's stead.","start":51.09,"end":54.85,"sentiment":"neutral","sentiment_score":0.16662352234125138},{"text":"He has taken some leave at the moment.","start":54.85,"end":59.19,"sentiment":"neutral","sentiment_score":0.18867617659270763},{"text":"He has joyously welcomed a daughter into the world, And I obviously got the notification that you had requested a partial rollover.","start":60.129997,"end":69.895,"sentiment":"neutral","sentiment_score":0.2910688040270047}],"sentiment":"neutral","sentiment_score":0.2171834314123113,"channel":0,"num_words":47,"start":48.045,"end":69.895},{"sentences":[{"text":"I understand you have had conversations with Tommy in the past about potentially doing this, and I just wanted to touch base with you.","start":70.515,"end":77.30894,"sentiment":"neutral","sentiment_score":0.08913743402808905},{"text":"If you could give me a callback, that would be greatly appreciated.","start":77.44894,"end":80.18894,"sentiment":"neutral","sentiment_score":0.309755386163791},{"text":"Thank you.","start":80.32894,"end":81.06894,"sentiment":"positive","sentiment_score":0.4328358769416809}],"sentiment":"neutral","sentiment_score":0.17689565275060504,"channel":0,"num_words":38,"start":70.515,"end":81.06894}]},"summary":{"result":"success","short":"A representative from Oakview Financial, Larissa OQ Financial, calls a customer named Kyle in regards to a partial rollover request for her daughter's loan. Larissa mentions that Kyle had previously had conversations with Tommy about it and wants to touch base. She requests Kyle to call her back."},"intents":{"segments":[{"text":"If you could give me a callback, that would be greatly appreciated. Thank you.","start_word":118,"end_word":131,"intents":[{"intent":"Request callback","confidence_score":0.4460629}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. Larissa OQ Financial. Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone. Hi, Kyle. It's Larissa from Oakview Financial. I was just giving you a call in Tommy's stead. He has taken some leave at the moment. He has joyously welcomed a daughter into the world, And I obviously got the notification that you had requested a partial rollover. I understand you have had conversations with Tommy in the past about potentially doing this, and I just wanted to touch base with you. If you could give me a callback, that would be greatly appreciated.","start_word":0,"end_word":129,"sentiment":"neutral","sentiment_score":0.11116686463356018},{"text":"Thank you.","start_word":130,"end_word":131,"sentiment":"positive","sentiment_score":0.4924027919769287}],"average":{"sentiment":"neutral","sentiment_score":0.11770235334123884}}}}