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So I already escalated it to the network team for them to activate again activate the service again. Just wanted to confirm your full address. It's Unit 1007 Slash 2 A Vghans Street, Lidcombe, NSW 2141. Is that correct? Yeah. So I already, you know, forward the order. I think it will be changed since it's like a new account again. But if ever there's a changes with the password, I'll tell you ASAP. So regarding the activation, is it okay if I contact you again until next week? Just confirm once it Actually, it's still for activation. I'm still waiting for the confirmation of the network team because they'll inform us when the activation is successful. That's the time then. Usually, it takes three days for them to process the order. Yeah. So I'll give you a call again next week within next week for the update once the activation is successful and, yeah, and confirm whether you can use the Internet then. Yeah. Mhmm. Yeah. So just wanted to confirm also the plan again. It's 25 over 10 unlimited MBPS, which is $69.95 per month. Okay then. May I ask how many of you will be using the Internet? You're the only one? Yeah. Yeah. That's already good for you. Mhmm. Yeah. Thank you. And just wanted to confirm also, is the router turn on right now? Is the router turned on? Is it on? Yeah. Okay then. We'll just wait for the network team team's update, and I'll get back to you once it's activated. You're welcome. Bye. 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Good afternoon. This is Maureen again from Ertel tech support. Yeah. Am I speaking with Joyce?\n\nYes. I just wanted to update you regarding the your the activation of your service. So I already escalated it to the network team for them to activate again activate the service again. Just wanted to confirm your full address. It's Unit 1007 Slash 2 A Vghans Street, Lidcombe, NSW 2141.\n\nIs that correct? Yeah. So I already, you know, forward the order. I think it will be changed since it's like a new account again. But if ever there's a changes with the password, I'll tell you ASAP.\n\nSo regarding the activation, is it okay if I contact you again until next week? Just confirm once it Actually, it's still for activation. I'm still waiting for the confirmation of the network team because they'll inform us when the activation is successful. That's the time then. Usually, it takes three days for them to process the order.\n\nYeah. So I'll give you a call again next week within next week for the update once the activation is successful and, yeah, and confirm whether you can use the Internet then. Yeah. Mhmm. Yeah.\n\nSo just wanted to confirm also the plan again. It's 25 over 10 unlimited MBPS, which is $69.95 per month. Okay then. May I ask how many of you will be using the Internet? You're the only one?\n\nYeah. Yeah. That's already good for you. Mhmm. Yeah.\n\nThank you. And just wanted to confirm also, is the router turn on right now? Is the router turned on? Is it on? Yeah.\n\nOkay then. We'll just wait for the network team team's update, and I'll get back to you once it's activated. You're welcome. Bye. 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Good afternoon. This is Maureen again from Ertel tech support.\n\nChannel 1: Yes. Yes.\n\nChannel 0: Yeah. Am I speaking with Joyce?\n\nChannel 1: Yes. Speaking.\n\nChannel 0: Yes. I just wanted to update you regarding the your the activation of your service.\n\nChannel 1: Yes.\n\nChannel 0: So I already escalated it to the network team for them to activate again\n\nChannel 1: Okay.\n\nChannel 0: activate the service again. Just wanted to confirm your full address. It's Unit 1007 Slash 2 A Vghans Street, Lidcombe, NSW 2141.\n\nChannel 1: Yeah.\n\nChannel 0: Is\n\nChannel 1: That's\n\nChannel 0: that correct?\n\nChannel 1: correct.\n\nChannel 0: Yeah. So I\n\nChannel 1: Yeah.\n\nChannel 0: already,\n\nChannel 1: Right. So the\n\nChannel 0: you know,\n\nChannel 1: password\n\nChannel 0: forward the order.\n\nChannel 1: is the password is the same as last one. Yeah?\n\nChannel 0: I think it will be changed since it's like a new account again.\n\nChannel 1: Okay.\n\nChannel 0: But if ever there's a changes with the password, I'll tell you ASAP. So regarding the activation, is it okay if I contact you again until next week?\n\nChannel 1: Okay. So\n\nChannel 0: Just confirm\n\nChannel 1: is this\n\nChannel 0: once\n\nChannel 1: already\n\nChannel 0: it\n\nChannel 1: connected, isn't it? So can I use the Internet from tomorrow?\n\nChannel 0: Actually, it's still for activation. I'm still waiting for the confirmation of the network team because they'll inform us when the activation is successful.\n\nChannel 1: So\n\nChannel 0: That's\n\nChannel 1: how long\n\nChannel 0: the time\n\nChannel 1: it takes?\n\nChannel 0: then. Usually, it takes three days for them\n\nChannel 1: Three\n\nChannel 0: to\n\nChannel 1: days.\n\nChannel 0: process the\n\nChannel 1: Okay.\n\nChannel 0: order. Yeah. So I'll give you a call again next week within next week for the update once the activation is successful\n\nChannel 1: Okay. Okay.\n\nChannel 0: and, yeah, and confirm whether you can use the Internet then.\n\nChannel 1: Alright. Alright.\n\nChannel 0: Yeah.\n\nChannel 1: Thank you very much.\n\nChannel 0: Mhmm. Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: So just wanted to confirm also the plan again. It's 25 over 10 unlimited MBPS, which is $69.95 per month.\n\nChannel 1: Yes.\n\nChannel 0: Okay\n\nChannel 1: I think\n\nChannel 0: then.\n\nChannel 1: that's that's enough for normal people, isn't it?\n\nChannel 0: May I ask how many of you will be using the Internet?\n\nChannel 1: No. I just use Internet nighttime and just searching.\n\nChannel 0: You're the only one?\n\nChannel 1: Yeah. YouTube or watching\n\nChannel 0: Yeah.\n\nChannel 1: TV. That's it. Yeah.\n\nChannel 0: Yeah. That's already good for you.\n\nChannel 1: Okay.\n\nChannel 0: Mhmm.\n\nChannel 1: Thank you so much.\n\nChannel 0: Yeah. Thank you. And just wanted to confirm also, is the router turn on right now? Is the router turned on?\n\nChannel 1: Yeah.\n\nChannel 0: Is it on? Yeah. Okay then. We'll just wait for the network team\n\nChannel 1: Okay.\n\nChannel 0: team's update, and I'll get back to you once it's activated.\n\nChannel 1: Thank you very much. Yeah.\n\nChannel 0: You're welcome.\n\nChannel 1: Bye.\n\nChannel 0: Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.16,"end":0.65999997,"sentiment":"neutral","sentiment_score":0.03206093609333038}],"sentiment":"neutral","sentiment_score":0.03206093609333038,"channel":1,"num_words":1,"start":0.16,"end":0.65999997},{"sentences":[{"text":"Hello.","start":2.1599998,"end":2.6599998,"sentiment":"neutral","sentiment_score":0.15169133245944977},{"text":"Good afternoon.","start":2.72,"end":3.54,"sentiment":"positive","sentiment_score":0.47314760088920593},{"text":"This is Maureen again from Ertel tech 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Internet?","start":147.78,"end":150.36,"sentiment":"neutral","sentiment_score":0.026478633827840287}],"sentiment":"neutral","sentiment_score":0.026478633827840287,"channel":0,"num_words":12,"start":147.78,"end":150.36},{"sentences":[{"text":"No.","start":151.13,"end":151.63,"sentiment":"neutral","sentiment_score":-0.05999049544334411},{"text":"I just use Internet nighttime and just searching.","start":151.77,"end":156.405,"sentiment":"neutral","sentiment_score":-0.02235866733826697}],"sentiment":"neutral","sentiment_score":-0.02653998157216443,"channel":1,"num_words":9,"start":151.13,"end":156.405},{"sentences":[{"text":"You're the only one?","start":156.02,"end":157.24,"sentiment":"neutral","sentiment_score":-0.0071233101189136505}],"sentiment":"neutral","sentiment_score":-0.0071233101189136505,"channel":0,"num_words":4,"start":156.02,"end":157.24},{"sentences":[{"text":"Yeah.","start":156.945,"end":157.425,"sentiment":"neutral","sentiment_score":0.020427122712135315},{"text":"YouTube 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The representative confirmed Joyce's address and informed her that the password will be the same as the last one. The representative also asked Joyce about her internet plan and router and said they would wait for the network team to update her."},"intents":{"segments":[{"text":"I just wanted to update you regarding the your the activation of your service. Yes.","start_word":23,"end_word":37,"intents":[{"intent":"Update activation status","confidence_score":0.08788056}]},{"text":"and, yeah, and confirm whether you can use the Internet then. Alright.","start_word":237,"end_word":248,"intents":[{"intent":"Confirm internet usage","confidence_score":0.1755113}]},{"text":"and, yeah, and confirm whether you can use the Internet then. Alright. Alright. Yeah. Thank you very much. Mhmm. Yeah. Yeah. So just wanted to confirm also the plan again. It's 25 over 10 unlimited MBPS, which is $69.95 per month. Yes.","start_word":237,"end_word":278,"intents":[{"intent":"Confirm internet plan","confidence_score":0.0050318227}]}]},"sentiments":{"segments":[{"text":"Hello? Hello.","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.09187613427639008},{"text":"Good afternoon. This is Maureen again from Ertel tech support.","start_word":2,"end_word":11,"sentiment":"positive","sentiment_score":0.3731337785720825},{"text":"Yes. Yes. Yeah. Am I speaking with Joyce? Yes. Speaking. Yes. I just wanted to update you regarding the your the activation of your service. Yes. So I already escalated it to the network team for them to activate again Okay. activate the service again. Just wanted to confirm your full address. It's Unit 1007 Slash 2 A Vghans Street, Lidcombe, NSW 2141. Yeah. Is That's that correct? correct. Yeah. So I Yeah. already, Right. So the you know, password forward the order. is the password is the same as last one. Yeah? I think it will be changed since it's like a new account again. Okay. But if ever there's a changes with the password, I'll tell you ASAP. So regarding the activation, is it okay if I contact you again until next week? Okay. So Just confirm is this once already it connected, isn't it? So can I use the Internet from tomorrow? Actually, it's still for activation. I'm still waiting for the confirmation of the network team because they'll inform us when the activation is successful. So That's how long the time it takes? then. Usually, it takes three days for them Three to days. process the Okay. order. Yeah. So I'll give you a call again next week within next week for the update once the activation is successful Okay. Okay. and, yeah, and confirm whether you can use the Internet then. Alright. Alright.","start_word":12,"end_word":249,"sentiment":"neutral","sentiment_score":0.07018828586119563},{"text":"Yeah. Thank you very much.","start_word":250,"end_word":254,"sentiment":"positive","sentiment_score":0.6163917779922485},{"text":"Mhmm. Yeah. Yeah. So just wanted to confirm also the plan again. It's 25 over 10 unlimited MBPS, which is $69.95 per month. Yes. Okay I think then. that's that's enough for normal people, isn't it? May I ask how many of you will be using the Internet? No. I just use Internet nighttime and just searching. You're the only one? Yeah. YouTube or watching Yeah. TV. That's it. Yeah. Yeah.","start_word":255,"end_word":325,"sentiment":"neutral","sentiment_score":0.07162220776081085},{"text":"That's already good for you.","start_word":326,"end_word":330,"sentiment":"positive","sentiment_score":0.4168395400047302},{"text":"Okay. Mhmm.","start_word":331,"end_word":332,"sentiment":"neutral","sentiment_score":0.17264185845851898},{"text":"Thank you so much.","start_word":333,"end_word":336,"sentiment":"positive","sentiment_score":0.5015895962715149},{"text":"Yeah. Thank you. And just wanted to confirm also, is the router turn on right now? Is the router turned on? Yeah. Is it on? Yeah. Okay then. We'll just wait for the network team Okay. team's update, and I'll get back to you once it's activated.","start_word":337,"end_word":383,"sentiment":"neutral","sentiment_score":0.110284224152565},{"text":"Thank you very much.","start_word":384,"end_word":387,"sentiment":"positive","sentiment_score":0.47076937556266785},{"text":"Yeah.","start_word":388,"end_word":388,"sentiment":"neutral","sentiment_score":0.2406798154115677},{"text":"You're welcome.","start_word":389,"end_word":390,"sentiment":"positive","sentiment_score":0.3686105906963349},{"text":"Bye. Bye.","start_word":391,"end_word":392,"sentiment":"neutral","sentiment_score":0.25056904554367065},{"text":"Have a great day.","start_word":393,"end_word":396,"sentiment":"positive","sentiment_score":0.7889260649681091}],"average":{"sentiment":"neutral","sentiment_score":0.114463624500093}}}}