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you for calling Dela Cell College, Malvern. In order to direct your call efficiently, please listen to the following options and make your selection. To report a student absence, please dial 1. For general inquiries or to speak with reception, please dial 2. To speak with admissions, please dial 3.\n\nIf your call is about school fees, please dial 4. If you are a supplier wishing to speak with accounts payable, please dial 5. Thank you. I'm afraid all the operators are busy at the moment, but please hold and you'll be Good afternoon. Dealer Cell College.\n\nThis is Kevin. Alright. Hello. You have reached Alex Alcova at Dillard South College. I'm not able to take a call at the moment.\n\nSo if you could please leave a message, I'll get back to you as soon as possible. Thank you.","paragraphs":[{"sentences":[{"text":"Thank you for calling Dela Cell College, Malvern.","start":1.92,"end":4.5,"sentiment":"positive","sentiment_score":0.5436287000775337},{"text":"In order to direct your call efficiently, please listen to the following options and make your selection.","start":4.96,"end":10.179999,"sentiment":"neutral","sentiment_score":0.24486171147402594},{"text":"To report a student absence, please dial 1.","start":11.12,"end":13.965,"sentiment":"neutral","sentiment_score":0.014300260227173567},{"text":"For general inquiries or to speak with reception, please dial 2.","start":14.424999,"end":18.285,"sentiment":"neutral","sentiment_score":0.038339097052812576},{"text":"To speak with admissions, please dial 3.","start":18.904999,"end":21.404999,"sentiment":"neutral","sentiment_score":0.031198377587965558}],"sentiment":"neutral","sentiment_score":0.18169018604299603,"num_words":51,"start":1.92,"end":21.404999},{"sentences":[{"text":"If your call is about school fees, please dial 4.","start":21.945,"end":25.005,"sentiment":"neutral","sentiment_score":0.021464562322944403},{"text":"If you are a supplier wishing to speak with accounts payable, please dial 5.","start":25.55,"end":29.89,"sentiment":"neutral","sentiment_score":0.022680541101310934},{"text":"Thank you.","start":30.269999,"end":31.009998,"sentiment":"neutral","sentiment_score":0.32311834394931793},{"text":"I'm afraid all the operators are busy at the moment, but please hold and you'll be Good afternoon.","start":43.785,"end":49.625,"sentiment":"neutral","sentiment_score":-0.2812297066880597},{"text":"Dealer Cell College.","start":49.625,"end":50.425003,"sentiment":"neutral","sentiment_score":0.044131592536966004}],"sentiment":"neutral","sentiment_score":-0.07981553311122859,"num_words":47,"start":21.945,"end":50.425003},{"sentences":[{"text":"This is Kevin.","start":50.425003,"end":51.165,"sentiment":"neutral","sentiment_score":0.027886788671215374},{"text":"Alright.","start":55.47,"end":55.97,"sentiment":"neutral","sentiment_score":0.03607131540775299},{"text":"Hello.","start":82.649994,"end":83.149994,"sentiment":"neutral","sentiment_score":0.050078749656677246},{"text":"You have reached Alex Alcova at Dillard South College.","start":83.21,"end":85.78999,"sentiment":"neutral","sentiment_score":0.021802624066670735},{"text":"I'm not able to take a call at the moment.","start":86.09,"end":88.09,"sentiment":"negative","sentiment_score":-0.3498793989419937}],"sentiment":"neutral","sentiment_score":-0.13053166423924267,"num_words":24,"start":50.425003,"end":88.09},{"sentences":[{"text":"So if you could please leave a message, I'll get back to you as soon as possible.","start":88.09,"end":91.78999,"sentiment":"neutral","sentiment_score":-0.049820984768516874},{"text":"Thank you.","start":91.92999,"end":92.67,"sentiment":"neutral","sentiment_score":0.24957768619060516}],"sentiment":"neutral","sentiment_score":-0.018305335193872452,"num_words":19,"start":88.09,"end":92.67}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling Dela Cell College, Malvern. In order to direct your call efficiently, please listen to the following options and make your selection. To report a student absence, please dial 1. For general inquiries or to speak with reception, please dial 2. To speak with admissions, please dial 3.\n\nIf your call is about school fees, please dial 4. If you are a supplier wishing to speak with accounts payable, please dial 5. Thank you. I'm afraid all the operators are busy at the moment, but please hold and you'll be Good afternoon. Dealer Cell College.\n\nThis is Kevin.\n\nChannel 0: Yes. Good afternoon. I'm looking for Alex.\n\nChannel 1: Alright.\n\nChannel 0: Alex Zollcoffer.\n\nChannel 1: Hello. You have reached Alex Alcova at Dillard South College. I'm not able to take a call at the moment. So if you could please leave a message, I'll get back to you as soon as possible. Thank you.","paragraphs":[{"sentences":[{"text":"Thank you for calling Dela Cell College, Malvern.","start":1.92,"end":4.5,"sentiment":"positive","sentiment_score":0.5436287000775337},{"text":"In order to direct your call efficiently, please listen to the following options and make your selection.","start":4.96,"end":10.179999,"sentiment":"neutral","sentiment_score":0.24486171147402594},{"text":"To report a student absence, please dial 1.","start":11.12,"end":13.965,"sentiment":"neutral","sentiment_score":0.014300260227173567},{"text":"For general inquiries or to speak with reception, please dial 2.","start":14.424999,"end":18.285,"sentiment":"neutral","sentiment_score":0.038339097052812576},{"text":"To speak with admissions, please dial 3.","start":18.904999,"end":21.404999,"sentiment":"neutral","sentiment_score":0.031198377587965558}],"sentiment":"neutral","sentiment_score":0.18169018604299603,"channel":1,"num_words":51,"start":1.92,"end":21.404999},{"sentences":[{"text":"If your call is about school fees, please dial 4.","start":21.945,"end":25.005,"sentiment":"neutral","sentiment_score":0.021464562322944403},{"text":"If you are a supplier wishing to speak with accounts payable, please dial 5.","start":25.55,"end":29.89,"sentiment":"neutral","sentiment_score":0.022680541101310934},{"text":"Thank you.","start":30.269999,"end":31.009998,"sentiment":"neutral","sentiment_score":0.32311834394931793},{"text":"I'm afraid all the operators are busy at the moment, but please hold and you'll be Good afternoon.","start":43.785,"end":49.625,"sentiment":"neutral","sentiment_score":-0.2812297066880597},{"text":"Dealer Cell College.","start":49.625,"end":50.425003,"sentiment":"neutral","sentiment_score":0.044131592536966004}],"sentiment":"neutral","sentiment_score":-0.07981553311122859,"channel":1,"num_words":47,"start":21.945,"end":50.425003},{"sentences":[{"text":"This is Kevin.","start":50.425003,"end":51.165,"sentiment":"neutral","sentiment_score":0.027886788671215374}],"sentiment":"neutral","sentiment_score":0.027886788671215374,"channel":1,"num_words":3,"start":50.425003,"end":51.165},{"sentences":[{"text":"Yes.","start":52.245,"end":52.565,"sentiment":"neutral","sentiment_score":0.08656322956085205},{"text":"Good afternoon.","start":52.565,"end":53.305,"sentiment":"neutral","sentiment_score":0.17574308067560196},{"text":"I'm looking for Alex.","start":53.524998,"end":54.824997,"sentiment":"neutral","sentiment_score":0.04183560702949762}],"sentiment":"neutral","sentiment_score":0.08648454557572093,"channel":0,"num_words":7,"start":52.245,"end":54.824997},{"sentences":[{"text":"Alright.","start":55.47,"end":55.97,"sentiment":"neutral","sentiment_score":0.03607131540775299}],"sentiment":"neutral","sentiment_score":0.03607131540775299,"channel":1,"num_words":1,"start":55.47,"end":55.97},{"sentences":[{"text":"Alex Zollcoffer.","start":57.86,"end":63.559998,"sentiment":"neutral","sentiment_score":0.01684680115431547}],"sentiment":"neutral","sentiment_score":0.01684680115431547,"channel":0,"num_words":2,"start":57.86,"end":63.559998},{"sentences":[{"text":"Hello.","start":82.649994,"end":83.149994,"sentiment":"neutral","sentiment_score":0.050078749656677246},{"text":"You have reached Alex Alcova at Dillard South College.","start":83.21,"end":85.78999,"sentiment":"neutral","sentiment_score":0.021802624066670735},{"text":"I'm not able to take a call at the moment.","start":86.09,"end":88.09,"sentiment":"negative","sentiment_score":-0.3498793989419937},{"text":"So if you could please leave a message, I'll get back to you as soon as possible.","start":88.09,"end":91.78999,"sentiment":"neutral","sentiment_score":-0.049820984768516874},{"text":"Thank you.","start":91.92999,"end":92.67,"sentiment":"neutral","sentiment_score":0.24957768619060516}],"sentiment":"neutral","sentiment_score":-0.09231520491914871,"channel":1,"num_words":39,"start":82.649994,"end":92.67}]},"summary":{"result":"success","short":"The customer calls Dela Cell College and is directed to various options including student absence, reception, admissions, school fees, supplier speaking, and accounts payable. The customer is put on hold and repeatedly greeted by an operator trying to connect them to Alex Alcova, but is unable to reach him and is asked to leave a message."},"intents":{"segments":[{"text":"Thank you for calling Dela Cell College, Malvern. In order to direct your call efficiently, please listen to the following options and make your selection. To report a student absence, please dial 1. For general inquiries or to speak with reception, please dial 2. To speak with admissions, please dial 3. If your call is about school fees, please dial 4. If you are a supplier wishing to speak with accounts payable, please dial 5. Thank you.","start_word":1,"end_word":77,"intents":[{"intent":"Speak with accounts payable","confidence_score":0.43272525}]},{"text":"To report a student absence, please dial 1. For general inquiries or to speak with reception, please dial 2. To speak with admissions, please dial 3. If your call is about school fees, please dial 4. If you are a supplier wishing to speak with accounts payable, please dial 5. Thank you.","start_word":25,"end_word":76,"intents":[{"intent":"Report absence","confidence_score":0.044544253}]},{"text":"You have reached Alex Alcova at Dillard South College. I'm not able to take a call at the moment. So if you could please leave a message, I'll get back to you as soon as possible. Thank you.","start_word":112,"end_word":149,"intents":[{"intent":"Request call","confidence_score":0.00007914822},{"intent":"Leave message at dallas south college","confidence_score":0.0000118656035}]},{"text":"Thank you.","start_word":148,"end_word":149,"intents":[{"intent":"Speak with reception","confidence_score":0.7812237},{"intent":"Speak with admissions","confidence_score":0.8798371},{"intent":"Speak with admissions","confidence_score":0.82673275},{"intent":"Discuss school fees","confidence_score":0.010367711}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Dela Cell College, Malvern.","start_word":0,"end_word":7,"sentiment":"positive","sentiment_score":0.5518730878829956},{"text":"In order to direct your call efficiently, please listen to the following options and make your selection. To report a student absence, please dial 1. For general inquiries or to speak with reception, please dial 2. To speak with admissions, please dial 3. If your call is about school fees, please dial 4. If you are a supplier wishing to speak with accounts payable, please dial 5. Thank you. I'm afraid all the operators are busy at the moment, but please hold and you'll be Good afternoon. Dealer Cell College. This is Kevin. Yes. Good afternoon. I'm looking for Alex. Alright. Alex Zollcoffer. Hello. You have reached Alex Alcova at Dillard South College.","start_word":8,"end_word":120,"sentiment":"neutral","sentiment_score":0.019922813400626183},{"text":"I'm not able to take a call at the moment.","start_word":121,"end_word":130,"sentiment":"negative","sentiment_score":-0.34240102767944336},{"text":"So if you could please leave a message, I'll get back to you as soon as possible. Thank you.","start_word":131,"end_word":149,"sentiment":"neutral","sentiment_score":-0.009929253719747066}],"average":{"sentiment":"neutral","sentiment_score":0.02339248469310441}}}}