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Paula. How are you? I pressed number 1. You're number 2. How did you how come you picked up the phone, young lady?\n\nOh, no way. That was for and could you just lift power that I'll give back to when I get back? I had to run-in and see a couple of customers, and I was supposed to finish off with the the the signatures and all that, but I'm out of the office. So she's probably sent me messages on and Just tell her I won't be back in the office till another couple of hours. Alright.\n\nThank you, my loo. You too. Bye bye. Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Hey, Paula.","start":3.84,"end":4.88,"sentiment":"positive","sentiment_score":0.33902622759342194},{"text":"How are you?","start":4.88,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.2876885235309601},{"text":"I pressed number 1.","start":10.48,"end":11.44,"sentiment":"neutral","sentiment_score":0.016090343007817864},{"text":"You're number 2.","start":11.44,"end":12.58,"sentiment":"neutral","sentiment_score":0.009697168755034605},{"text":"How did you how come you picked up the phone, young lady?","start":14.955,"end":17.855,"sentiment":"neutral","sentiment_score":0.016559346423794825}],"sentiment":"neutral","sentiment_score":0.07638679421506822,"num_words":24,"start":3.84,"end":17.855},{"sentences":[{"text":"Oh, no way.","start":25.515,"end":26.415,"sentiment":"neutral","sentiment_score":-0.202031339208285},{"text":"That was for and could you just lift power that I'll give back to when I get back?","start":27.195,"end":31.57,"sentiment":"neutral","sentiment_score":-0.08661632612347603},{"text":"I had to run-in and see a couple of customers, and I was supposed to finish off with the the the signatures and all that, but I'm out of the office.","start":31.57,"end":39.89,"sentiment":"neutral","sentiment_score":-0.1583787729182551},{"text":"So she's probably sent me messages on and Just tell her I won't be back in the office till another couple of hours.","start":39.89,"end":45.685,"sentiment":"neutral","sentiment_score":-0.2640219304872596},{"text":"Alright.","start":48.998936,"end":49.398937,"sentiment":"neutral","sentiment_score":0.251838356256485}],"sentiment":"neutral","sentiment_score":-0.16967889333241865,"num_words":76,"start":25.515,"end":49.398937},{"sentences":[{"text":"Thank you, my loo.","start":49.398937,"end":50.618935,"sentiment":"positive","sentiment_score":0.4665781855583191},{"text":"You too.","start":52.918938,"end":53.558937,"sentiment":"neutral","sentiment_score":0.2582964450120926},{"text":"Bye bye.","start":53.558937,"end":54.038937,"sentiment":"neutral","sentiment_score":0.22774876654148102},{"text":"Thank you.","start":54.038937,"end":54.598934,"sentiment":"positive","sentiment_score":0.42452555894851685},{"text":"Bye bye.","start":54.598934,"end":55.258934,"sentiment":"neutral","sentiment_score":0.14391182363033295}],"sentiment":"neutral","sentiment_score":0.3312731608748436,"num_words":12,"start":49.398937,"end":55.258934}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi, Dom. Good afternoon.\n\nChannel 1: Hey, Paula. How are you?\n\nChannel 0: Hi, Dom. This is Melissa.\n\nChannel 1: I pressed number 1. You're number 2.\n\nChannel 0: Mhmm.\n\nChannel 1: How did you how come you picked up the phone, young lady?\n\nChannel 0: Because I received a call. I should answer the phone call. It's routed to my end.\n\nChannel 1: Oh, no way.\n\nChannel 0: Yeah.\n\nChannel 1: That was for and could you just lift power that I'll give back to when I get back? I had to run-in and see a couple of customers, and I was supposed to finish off with the the the signatures and all that, but I'm out of the office. So she's probably sent me messages on and Just tell her I won't be back in the office till another couple of hours.\n\nChannel 0: Okay. Sure, Dom. I will let her know.\n\nChannel 1: Alright. Thank you, my loo.\n\nChannel 0: Okay. Thank you. Take care, please.\n\nChannel 1: You too.\n\nChannel 0: See\n\nChannel 1: Bye\n\nChannel 0: you.\n\nChannel 1: bye. Thank you.\n\nChannel 0: Bye\n\nChannel 1: Bye\n\nChannel 0: bye.\n\nChannel 1: bye.","paragraphs":[{"sentences":[{"text":"Hi, Dom.","start":1.1999999,"end":1.76,"sentiment":"neutral","sentiment_score":0.2313936948776245},{"text":"Good afternoon.","start":1.76,"end":2.5,"sentiment":"positive","sentiment_score":0.408878818154335}],"sentiment":"neutral","sentiment_score":0.32013625651597977,"channel":0,"num_words":4,"start":1.1999999,"end":2.5},{"sentences":[{"text":"Hey, Paula.","start":3.84,"end":4.88,"sentiment":"positive","sentiment_score":0.33902622759342194},{"text":"How are you?","start":4.88,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.2876885235309601}],"sentiment":"neutral","sentiment_score":0.3082236051559448,"channel":1,"num_words":5,"start":3.84,"end":5.7799997},{"sentences":[{"text":"Hi, Dom.","start":6.56,"end":7.2,"sentiment":"neutral","sentiment_score":0.05058208666741848},{"text":"This is Melissa.","start":7.2,"end":8.1,"sentiment":"neutral","sentiment_score":0.03769757846991221}],"sentiment":"neutral","sentiment_score":0.042851381748914716,"channel":0,"num_words":5,"start":6.56,"end":8.1},{"sentences":[{"text":"I pressed number 1.","start":10.48,"end":11.44,"sentiment":"neutral","sentiment_score":0.016090343007817864},{"text":"You're number 2.","start":11.44,"end":12.58,"sentiment":"neutral","sentiment_score":0.009697168755034605}],"sentiment":"neutral","sentiment_score":0.013350411185196467,"channel":1,"num_words":7,"start":10.48,"end":12.58},{"sentences":[{"text":"Mhmm.","start":14.085,"end":14.585,"sentiment":"neutral","sentiment_score":0.008202895522117615}],"sentiment":"neutral","sentiment_score":0.008202895522117615,"channel":0,"num_words":1,"start":14.085,"end":14.585},{"sentences":[{"text":"How did you how come you picked up the phone, young lady?","start":14.955,"end":17.855,"sentiment":"neutral","sentiment_score":0.016559346423794825}],"sentiment":"neutral","sentiment_score":0.016559346423794825,"channel":1,"num_words":12,"start":14.955,"end":17.855},{"sentences":[{"text":"Because I received a call.","start":18.805,"end":20.244999,"sentiment":"neutral","sentiment_score":-0.0236430075019598},{"text":"I should answer the phone call.","start":20.244999,"end":22.105,"sentiment":"neutral","sentiment_score":-0.011580006840328375},{"text":"It's routed to my end.","start":22.485,"end":24.265,"sentiment":"neutral","sentiment_score":-0.03689469322562218}],"sentiment":"neutral","sentiment_score":-0.02326053404249251,"channel":0,"num_words":16,"start":18.805,"end":24.265},{"sentences":[{"text":"Oh, no way.","start":25.515,"end":26.415,"sentiment":"neutral","sentiment_score":-0.202031339208285}],"sentiment":"neutral","sentiment_score":-0.202031339208285,"channel":1,"num_words":3,"start":25.515,"end":26.415},{"sentences":[{"text":"Yeah.","start":27.045,"end":27.545,"sentiment":"neutral","sentiment_score":-0.06894700229167938}],"sentiment":"neutral","sentiment_score":-0.06894700229167938,"channel":0,"num_words":1,"start":27.045,"end":27.545},{"sentences":[{"text":"That was for and could you just lift power that I'll give back to when I get back?","start":27.195,"end":31.57,"sentiment":"neutral","sentiment_score":-0.08661632612347603},{"text":"I had to run-in and see a couple of customers, and I was supposed to finish off with the the the signatures and all that, but I'm out of the office.","start":31.57,"end":39.89,"sentiment":"neutral","sentiment_score":-0.1583787729182551},{"text":"So she's probably sent me messages on and Just tell her I won't be back in the office till another couple of hours.","start":39.89,"end":45.685,"sentiment":"neutral","sentiment_score":-0.2640219304872596}],"sentiment":"neutral","sentiment_score":-0.17418528099854788,"channel":1,"num_words":72,"start":27.195,"end":45.685},{"sentences":[{"text":"Okay.","start":46.324997,"end":46.805,"sentiment":"neutral","sentiment_score":-0.009636102244257929},{"text":"Sure, Dom.","start":46.805,"end":47.364998,"sentiment":"neutral","sentiment_score":0.03835123963654042},{"text":"I will let her know.","start":47.364998,"end":48.664997,"sentiment":"neutral","sentiment_score":0.056910307705402376}],"sentiment":"neutral","sentiment_score":0.043952239444479346,"channel":0,"num_words":8,"start":46.324997,"end":48.664997},{"sentences":[{"text":"Alright.","start":48.998936,"end":49.398937,"sentiment":"neutral","sentiment_score":0.251838356256485},{"text":"Thank you, my 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you.","start":54.038937,"end":54.598934,"sentiment":"positive","sentiment_score":0.42452555894851685}],"sentiment":"positive","sentiment_score":0.353013351559639,"channel":1,"num_words":3,"start":53.798935,"end":54.598934},{"sentences":[{"text":"Bye","start":54.485,"end":54.725,"sentiment":"neutral","sentiment_score":0.19826477766036987}],"sentiment":"neutral","sentiment_score":0.19826477766036987,"channel":0,"num_words":1,"start":54.485,"end":54.725},{"sentences":[{"text":"Bye","start":54.598934,"end":54.758934,"sentiment":"neutral","sentiment_score":0.20329222083091736}],"sentiment":"neutral","sentiment_score":0.20329222083091736,"channel":1,"num_words":1,"start":54.598934,"end":54.758934},{"sentences":[{"text":"bye.","start":54.725,"end":55.225,"sentiment":"neutral","sentiment_score":0.1865783333778381}],"sentiment":"neutral","sentiment_score":0.1865783333778381,"channel":0,"num_words":1,"start":54.725,"end":55.225},{"sentences":[{"text":"bye.","start":54.758934,"end":55.258934,"sentiment":"neutral","sentiment_score":0.08453142642974854}],"sentiment":"neutral","sentiment_score":0.08453142642974854,"channel":1,"num_words":1,"start":54.758934,"end":55.258934}]},"summary":{"result":"success","short":"The customer, Dom, called and spoke with Melissa, who informed him that he had chosen number 2 on the call. Dom realized he had missed the call and Melissa suggested he call back later to speak with someone else. They briefly discuss a message Melissa left for Dom regarding his work and then end the call."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hi, Dom.","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.2313936948776245},{"text":"Good afternoon. Hey, Paula.","start_word":2,"end_word":5,"sentiment":"positive","sentiment_score":0.3603504896163941},{"text":"How are you? Hi, Dom. This is Melissa. I pressed number 1. You're number 2. Mhmm. How did you how come you picked up the phone, young lady? Because I received a call. I should answer the phone call. It's routed to my end. Oh, no way. Yeah. That was for and could you just lift power that I'll give back to when I get back? I had to run-in and see a couple of customers, and I was supposed to finish off with the the the signatures and all that, but I'm out of the office. So she's probably sent me messages on and Just tell her I won't be back in the office till another couple of hours. Okay. Sure, Dom. I will let her know. Alright.","start_word":6,"end_word":134,"sentiment":"neutral","sentiment_score":-0.08223885297775269},{"text":"Thank you, my loo. Okay. Thank you. Take care, please.","start_word":135,"end_word":144,"sentiment":"positive","sentiment_score":0.44563013315200806},{"text":"You too. See Bye you. bye.","start_word":145,"end_word":150,"sentiment":"neutral","sentiment_score":0.23793162405490875},{"text":"Thank you.","start_word":151,"end_word":152,"sentiment":"positive","sentiment_score":0.4171178340911865},{"text":"Bye Bye bye. bye.","start_word":153,"end_word":156,"sentiment":"neutral","sentiment_score":0.17023691534996033}],"average":{"sentiment":"neutral","sentiment_score":0.011654185828658452}}}}